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Senior Quality Assurance Engineer jobs at DXC Technology

- 103 jobs
  • ServiceNow Automation Tester

    Unisys 4.6company rating

    McLean, VA jobs

    Role: ServiceNow Tester Duration: 6+ Months Must Have Qualifications: Hands on testing with Service Now. Automation and Service Now Certificates are required. Preferred: Java Script, Python, or Selenium. Development experience would also be nice to have. JOB DESCRIPTION Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing. #LI-CGTS #TS-2942
    $88k-112k yearly est. 1d ago
  • Senior Frontend Developer

    Unisys 4.6company rating

    McLean, VA jobs

    Job Title: Senior Angular Developer Duration: Long Term Interview mode: In-Person Job Description Looking for a Senior Front-End Developer with good experience in Angular (Version 16 or above), HTM, CSS. Need someone with advanced CSS skills, including responsive layouts (Flexbox, Grid) and theming, to ensure high-quality visual and interactive experiences. Need someone with some experience in backend development using Java and SpringBoot. Some experience with React is highly preferred. Responsibilities: 5 years of relevant experience and specialized training or certification in the following technologies: J2EE, Java, Web Development and SQL. Strong interpersonal and relationship building skills Foster a collaborative and inclusive team environment, encouraging open communication and knowledge sharing. Develop and maintain complex, reusable Angular components as part of a shared component library. Collaborate with UX/UI designers to accurately implement sophisticated design specifications and user experience requirements. Apply advanced CSS skills, including responsive layouts (Flexbox, Grid) and theming, to ensure high-quality visual and interactive experiences. Ensure all components meet accessibility standards (such as WCAG) for an inclusive user experience. Document component usage and integration guidelines for consumers of the library. Package, test, and publish the component library to Artifactory, ensuring proper versioning and dependency management. Use Bitbucket for source control, participating in code reviews and following established branching strategies. Work with CI/CD pipelines to automate building, testing, and deploying the component library. Test and validate components for cross-browser compatibility and responsive behavior across devices. Troubleshoot and resolve UI or styling issues, working closely with designers and developers to achieve precise results. Provide support to users consuming the component library, assisting with integration, debugging issues, and implementing code fixes as needed. Participate in working sessions with users to identify and resolve technical challenges in real time. Write and maintain unit, integration, and end-to-end test cases for Angular components to ensure reliability and maintainability. Refactor and optimize existing components for improved performance and scalability. Maintain up-to-date technical documentation for all developed components and processes. Stay current with Angular, CSS methodologies, and evolving UX/UI best practices. Research and recommend new tools, libraries, or frameworks to improve development workflows and component quality. Collaborate with backend developers to ensure seamless integration between frontend components and APIs. Adhere to code quality standards and participate in regular code reviews to maintain a high standard across the codebase. Provide knowledge sharing and mentorship to team members on Angular best practices, accessibility, and component development. Analyze and incorporate feedback from users to continuously improve component functionality and usability. Integrate third-party libraries and APIs as required to extend component capabilities. Monitor and address security vulnerabilities within the component library. Manage version control and handle library upgrades and migrations as needed. Create and maintain demo applications to showcase component usage and best practices. Optimize components for performance, minimizing load times and resource usage. Participate in sprint planning, daily stand-ups, and other Agile ceremonies as part of the development process. Track and report on issues and enhancements using project management tools like Jira. Ensure compliance with organizational and industry standards for software development. Required Skills: Proficient in documenting and communicating ideas clearly Ability to resolve issues in a non-confrontational manner Strong interpersonal and relationship building skills JavaScript: Proficient Angular: Proficient (alternatively, Angular: Comfortable + React: Comfortable) HTML/CSS: Proficient Spring Boot: Experience Java: Experience SQL: Experience Experience with Agile or Waterfall software development project methodologies preferred Excellent verbal and written communication Demonstrated analytical ability and problem-solving skills Self-starter; collaborative; problem-solver Organized, ability to meet deadlines, work independently, manage multiple priorities #LI-CGTS #TS-2942
    $89k-113k yearly est. 3d ago
  • Software QA Analyst

    Caci International 4.4company rating

    Norfolk, VA jobs

    Software QA AnalystJob Category: EngineeringTime Type: Full time Minimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: Join CACI as the prime contractor on a growing program supporting NAVSEA 03D3 Digital Program Office as a Software QA Analyst supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide. Key Responsibilities: Provide test and evaluation of ongoing research and development projects Conduct complex testing across multiple platforms and applications Evaluate and document test results with detailed analysis Prepare in-depth studies, plans, and analyses in support of delivery orders Provide testing efforts for both legacy and modern applications Implement and execute automated testing strategies Validate system requirements through comprehensive testing Identify and document software defects and issues Track and verify bug fixes and system enhancements Collaborate with development teams on quality improvements Contribute to the development of QA standards and processes Qualifications: Required: Knowledge of software testing methodologies Experience with test automation tools and frameworks Demonstrated analytical and problem-solving abilities Applicable combination of education and experience: Software QA I (T1) - Bachelor's Degree in Computer Science, Information Systems, or related field and 1-3 years of experience in software quality assurance Software QA III (T3) - Bachelor's Degree in Computer Science, Information Systems, or related field and 5+ years of experience in software quality assurance Desired: Experience with DoD/Navy programs Software testing certifications (ISTQB, etc.) Knowledge of Agile testing practices SAFe certification Experience with performance testing Familiarity with VB.NET or C# programming Security testing knowledge Familiarity with test management tools Experience testing legacy systems Additional Information: This position offers an opportunity to ensure the quality of critical Navy maintenance systems. The ideal candidate will combine strong testing expertise with analytical skills and attention to detail. Success in this role requires: Comprehensive understanding of QA methodologies Strong analytical abilities Excellent documentation skills Problem-solving capabilities Team collaboration abilities Technical aptitude Note: Position supports NMMES software suite which includes both legacy software applications and current web application technologies running on multiple operating systems. Key Success Factors: Experience with complex system testing Strong technical documentation abilities Test automation skills Requirements analysis skills Process improvement capabilities The role requires someone who can: Execute complex test scenarios Document detailed test results Identify and track defects Collaborate with development teams Improve testing processes Special Requirements: Must be able to obtain and maintain required security clearances Must understand DoD testing requirements Must be able to work in classified environments when required Must be detail-oriented and thorough in testing Must maintain technical currency Quality Focus Areas: Functional testing Performance testing Security testing Integration testing User acceptance testing Regression testing Automated testing This role represents an opportunity to ensure the quality of mission-critical Navy systems while working with both legacy and modern technologies. The position offers the chance to shape quality assurance practices while working in a complex, dynamic environment. Professional Development: Exposure to diverse testing technologies Opportunity to develop automation frameworks Experience with complex system testing Development of DoD-specific expertise Leadership skill development Technical skill enhancement This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $75,200-$158,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $75.2k-158.1k yearly Auto-Apply 37d ago
  • Network Knowledge Management Quality Assurance Analyst

    Caci International 4.4company rating

    Springfield, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * **The Opportunity** : We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices. **Responsibilities:** + Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations + Develop and enforce quality standards for network knowledge articles and documentation + Monitor, manage, and maintain knowledge articles within ServiceNow + Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines + Collaborate with network teams to capture, validate, and organize knowledge effectively + Analyze and report on knowledge usage, gaps, and improvement opportunities + Train staff on ITIL knowledge management practices and tools + Ensure knowledge base articles are up-to-date, relevant, and easily accessible + Implement continuous improvement initiatives for knowledge management processes + Coordinate with change management and problem management teams to update knowledge based on incidents and changes + Support continuous improvement initiatives within the incident management function. **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or equivalent work experience + 5+ years of related work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Working knowledge using ServiceNow + Proficiency in data analysis and statistical methods + Excellent problem-solving and analytical skills + Strong communication and interpersonal skills + Ability to work in a fast-paced, dynamic environment + TS/SCI with Poly required - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . The proposed salary range for this position is: $86,600 - $181,800 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $58k-79k yearly est. 60d+ ago
  • Network Event Management Quality Assurance Analyst

    Caci International Inc. 4.4company rating

    Springfield, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance. Responsibilities: * Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues. * Utilize ITIL frameworks to ensure that network event management aligns with industry best practices. * Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards * Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response. * Train and mentor IT staff on ITIL event management practices and quality assurance procedures. * Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality. * Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures. * Participate in the implementation and optimization of event management tools and systems. * Prepare and present regular quality assurance reports on event management performance to senior IT management. * Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards Qualifications: * Bachelor's degree in Computer Science, Information Technology, or equivalent work experience * 5+ years of related work experience * TS/SCI with Poly required * Strong analytical and problem-solving skills * Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI) * Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred. * Familiarity with ITIL framework and capacity management best practices * Excellent communication and presentation skills * Ability to work independently and as part of a team Desired: * ITIL certification * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. 60d+ ago
  • Network Knowledge Management Quality Assurance Analyst

    Caci International 4.4company rating

    Springfield, VA jobs

    Network Knowledge Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * The Opportunity: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices. Responsibilities: Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations Develop and enforce quality standards for network knowledge articles and documentation Monitor, manage, and maintain knowledge articles within ServiceNow Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines Collaborate with network teams to capture, validate, and organize knowledge effectively Analyze and report on knowledge usage, gaps, and improvement opportunities Train staff on ITIL knowledge management practices and tools Ensure knowledge base articles are up-to-date, relevant, and easily accessible Implement continuous improvement initiatives for knowledge management processes Coordinate with change management and problem management teams to update knowledge based on incidents and changes Support continuous improvement initiatives within the incident management function. Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Working knowledge using ServiceNow Proficiency in data analysis and statistical methods Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment TS/SCI with Poly required - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Network Knowledge Management Quality Assurance Analyst

    Caci International Inc. 4.4company rating

    Springfield, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices. Responsibilities: * Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations * Develop and enforce quality standards for network knowledge articles and documentation * Monitor, manage, and maintain knowledge articles within ServiceNow * Conduct regular audits of the knowledge management system to ensure compliance with customer's policies, procedures, governance and ITIL guidelines * Collaborate with network teams to capture, validate, and organize knowledge effectively * Analyze and report on knowledge usage, gaps, and improvement opportunities * Train staff on ITIL knowledge management practices and tools * Ensure knowledge base articles are up-to-date, relevant, and easily accessible * Implement continuous improvement initiatives for knowledge management processes * Coordinate with change management and problem management teams to update knowledge based on incidents and changes * Support continuous improvement initiatives within the incident management function. Qualifications: * Bachelor's degree in Computer Science, Information Technology, or equivalent work experience * 5+ years of related work experience * Good working knowledge of the Service Management workflows and ITSM processes * ITIL V3 or 4 certification and training * Working knowledge using ServiceNow * Proficiency in data analysis and statistical methods * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * TS/SCI with Poly required * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. 60d+ ago
  • Network Event Management Quality Assurance Analyst

    Caci International 4.4company rating

    Springfield, VA jobs

    Network Event Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance. Responsibilities: Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues. Utilize ITIL frameworks to ensure that network event management aligns with industry best practices. Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response. Train and mentor IT staff on ITIL event management practices and quality assurance procedures. Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality. Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures. Participate in the implementation and optimization of event management tools and systems. Prepare and present regular quality assurance reports on event management performance to senior IT management. Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience TS/SCI with Poly required Strong analytical and problem-solving skills Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI) Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred. Familiarity with ITIL framework and capacity management best practices Excellent communication and presentation skills Ability to work independently and as part of a team Desired: ITIL certification - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Network Problem Management Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * **The Opportunity** : We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts. **Responsibilities:** + Perform regular quality checks on problem management processes and documentation + Conduct audits to ensure compliance with ITIL standards and internal procedures + Analyze problem management data and metrics to identify trends and areas for improvement + Assist in root cause analysis sessions for network-related problems + Verify proper categorization and documentation of network issues + Support the development and maintenance of quality standards for problem management + Participate in the creation of reports on problem management performance + Contribute to the implementation of quality improvement initiatives + Assist in training team members on ITIL problem management best practices + Collaborate with network teams to ensure adherence to quality standards **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or equivalent work experience + 5+ years of experience in network operations, quality assurance, or related roles + TS/SCI with Poly required + ITIL V3 or 4 certification and training + Good working knowledge of the Service Management workflows and ITSM processes + Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy) + Knowledge of network technologies and protocols + Experience with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills + Proficiency in ITSM tools and data analysis software _Desired:_ + ITIL certification in Problem Management This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . The proposed salary range for this position is: $86,600 - $181,800 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $58k-79k yearly est. 60d+ ago
  • Network Problem Management Quality Assurance Analyst

    Caci International Inc. 4.4company rating

    Sterling, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * The Opportunity: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts. Responsibilities: * Perform regular quality checks on problem management processes and documentation * Conduct audits to ensure compliance with ITIL standards and internal procedures * Analyze problem management data and metrics to identify trends and areas for improvement * Assist in root cause analysis sessions for network-related problems * Verify proper categorization and documentation of network issues * Support the development and maintenance of quality standards for problem management * Participate in the creation of reports on problem management performance * Contribute to the implementation of quality improvement initiatives * Assist in training team members on ITIL problem management best practices * Collaborate with network teams to ensure adherence to quality standards Qualifications: * Bachelor's degree in Computer Science, Information Technology, or equivalent work experience * 5+ years of experience in network operations, quality assurance, or related roles * TS/SCI with Poly required * ITIL V3 or 4 certification and training * Good working knowledge of the Service Management workflows and ITSM processes * Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy) * Knowledge of network technologies and protocols * Experience with quality assurance methodologies and auditing processes * Excellent analytical and problem-solving skills * Strong leadership and team collaboration abilities * Outstanding communication and reporting skills * Proficiency in ITSM tools and data analysis software Desired: * ITIL certification in Problem Management This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. 60d+ ago
  • Network Incident Management Quality Assurance Analyst

    Caci International Inc. 4.4company rating

    Sterling, VA jobs

    Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous improvement of our IT network incident management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards and contribute to the overall quality of IT service delivery. Responsibilities: * Assist in developing and maintaining quality assurance standards and procedures for IT network incident management, aligned with ITIL framework. * Conduct regular audits of incident records, documentation, and resolutions to ensure compliance with ITIL standards and internal procedures. * Analyze incident data, metrics, and trends to identify areas for improvement in the incident management process. * Support the training of IT staff on ITIL network incident management practices and quality assurance procedures. * Participate in incident reviews and post-incident analyses to ensure lessons learned are captured and implemented. * Help maintain and update incident management documentation, including best practices and standard operating procedures. * Assist in the preparation of quality assurance reports and presentations for management review. * Contribute to the optimization of incident management tools and systems. * Collaborate with other ITSM process teams to ensure proper integration of incident management with related processes. * Support continuous improvement initiatives within the incident management function. Qualifications: Required: * TS/ SCI with Poly required * Bachelor's degree in Computer Science, Information Technology, or equivalent work experience * 5+ years of related work experience * Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, WAN/LAN) * Good working knowledge of the Service Management workflows and ITSM processes * ITIL V3 or 4 certification and training * Experience with network monitoring and performance management tools * Proficiency in data analysis and statistical methods * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment Desired: * Working knowledge with ServiceNow * Advanced ITIL certifications or training * Knowledge of machine learning and AI applications in network management This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. 60d+ ago
  • Network Problem Management Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Network Problem Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * The Opportunity: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts. Responsibilities: Perform regular quality checks on problem management processes and documentation Conduct audits to ensure compliance with ITIL standards and internal procedures Analyze problem management data and metrics to identify trends and areas for improvement Assist in root cause analysis sessions for network-related problems Verify proper categorization and documentation of network issues Support the development and maintenance of quality standards for problem management Participate in the creation of reports on problem management performance Contribute to the implementation of quality improvement initiatives Assist in training team members on ITIL problem management best practices Collaborate with network teams to ensure adherence to quality standards Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of experience in network operations, quality assurance, or related roles TS/SCI with Poly required ITIL V3 or 4 certification and training Good working knowledge of the Service Management workflows and ITSM processes Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy) Knowledge of network technologies and protocols Experience with quality assurance methodologies and auditing processes Excellent analytical and problem-solving skills Strong leadership and team collaboration abilities Outstanding communication and reporting skills Proficiency in ITSM tools and data analysis software Desired: ITIL certification in Problem Management This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Configuration Management Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Configuration Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * The Opportunity: We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will be responsible for ensuring the quality and integrity of our configuration management processes and systems. This role involves analyzing, testing, and verifying configuration management processes, practices across the program to maintain consistency and reliability of information. Responsibilities: Identifies and tracks program risks and action items to closure, and assess risk and cost of changes Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed Support measurement and reporting for weekly and monthly meetings and as required Identify areas for improvement in practices and recommend solutions Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.) Support the Lead in efforts ensuring high performance and quality are consistent Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects Develop and implement quality assurance strategies and processes for configuration management initiatives Conduct quality audits of configuration management processes, documentation, and outcomes Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed Closely work with engineering team for evaluation of configuration changes during approval and after deployment Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items. Qualifications: TS/SCI with poly required Bachelor's degree in Computer Science, Information Technology, or equivalent experience 5+ years of related work experience Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Strong knowledge of change management methodologies and best practices Excellent analytical and problem-solving skills Strong attention to detail and ability to manage multiple projects simultaneously Proficiency in data analysis and reporting tools Excellent communication and interpersonal skills Change Management certification (e.g., PROSCI, CCMP) preferred Experience with project management tools and methodologies Desired: Advanced ITIL certifications or training Project Management Professional (PMP) certification Working knowledge with ServiceNow Experience in leading large process improvement projects Experience with Agile methodologies Good understanding of product release methodologies - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Network Request Fulfillment Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Network Request Fulfillment Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: We are seeking a detail-oriented Network Request Fulfillment Quality Assurance Analyst to ensure the quality and efficiency of our network request fulfillment processes. This role will be responsible for monitoring, analyzing, and improving the quality of network request handling and fulfillment within our IT service management framework. Responsibilities: Conduct regular audits of network request fulfillment processes to ensure compliance with established standards and procedures. Analyze request fulfillment data to identify trends, patterns, and areas for improvement. Develop and maintain quality metrics and key performance indicators (KPIs) for network request fulfillment. Perform quality checks on completed network requests to ensure accuracy and completeness. Develop and maintain dashboards in ServiceNow to monitor the performance of request fulfillment processes, identify improvements, and work with developers to implement updates to request fulfillment processes. Collaborate with the request fulfillment team to implement process improvements based on quality analysis findings. Assist in developing and updating standard operating procedures (SOPs) for network request handling. Prepare regular reports on quality metrics, audit findings, and improvement recommendations. Participate in root cause analysis of recurring issues or deviations from quality standards. Support the development and maintenance of a knowledge base for common network requests and solutions. Assist in training team members on quality standards and best practices in request fulfillment. Contribute to continuous improvement initiatives within the network request fulfillment process. Stay current with industry best practices in IT service management and quality assurance Qualifications: Required: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of work related experience TS/SCI with Poly required Understanding of networking concepts and technologies Familiarity with ITIL framework and IT service management principles Experience with ITSM tools and ticketing systems Strong analytical and problem-solving skills Excellent attention to detail Good communication and interpersonal skills Proficiency in data analysis and reporting tools ITIL 4 certification Desired: Additional quality management certifications (e.g., Six Sigma) preferred Experience in data analysis and reporting Familiarity with relevant regulatory requirements and industry standards This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Change Management Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Change Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * * The Opportunity: We are seeking a detail-oriented Change Management Quality Assurance Analyst to ensure the successful implementation of organizational changes. The successful candidate will work closely with project teams to assess, monitor, and improve change management processes while ensuring quality standards are met. Responsibilities: Identifies and tracks program risks and action items to closure, and assess risk and cost of changes Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed Support measurement and reporting for weekly and monthly meetings and as required Identify areas for improvement in practices and recommend solutions Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.) Support the Lead in efforts ensuring high performance and quality are consistent Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects Develop and implement quality assurance strategies and processes for change management initiatives Conduct quality audits of change management processes, documentation, and outcomes Collaborate with change management teams to ensure quality standards are met throughout project lifecycles Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed Assist the lead in ensuring timely approval for all types of changes Closely work with engineering team for evaluation of change during approval and after deployment Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done Qualifications: TS/SCI with poly required Bachelor's degree in Computer Science, Information Technology, or equivalent experience 5+ years of related work experience Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Strong knowledge of change management methodologies and best practices Excellent analytical and problem-solving skills Strong attention to detail and ability to manage multiple projects simultaneously Proficiency in data analysis and reporting tools Excellent communication and interpersonal skills Change Management certification (e.g., PROSCI, CCMP) preferred Experience with project management tools and methodologies Desired: Advanced ITIL certifications or training Project Management Professional (PMP) certification Working knowledge with ServiceNow Experience in leading large process improvement projects Experience with Agile methodologies Good understanding of product release methodologies - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • Network Incident Management Quality Assurance Analyst

    Caci International 4.4company rating

    Sterling, VA jobs

    Network Incident Management Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous improvement of our IT network incident management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards and contribute to the overall quality of IT service delivery. Responsibilities: Assist in developing and maintaining quality assurance standards and procedures for IT network incident management, aligned with ITIL framework. Conduct regular audits of incident records, documentation, and resolutions to ensure compliance with ITIL standards and internal procedures. Analyze incident data, metrics, and trends to identify areas for improvement in the incident management process. Support the training of IT staff on ITIL network incident management practices and quality assurance procedures. Participate in incident reviews and post-incident analyses to ensure lessons learned are captured and implemented. Help maintain and update incident management documentation, including best practices and standard operating procedures. Assist in the preparation of quality assurance reports and presentations for management review. Contribute to the optimization of incident management tools and systems. Collaborate with other ITSM process teams to ensure proper integration of incident management with related processes. Support continuous improvement initiatives within the incident management function. Qualifications: Required: TS/ SCI with Poly required Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, WAN/LAN) Good working knowledge of the Service Management workflows and ITSM processes ITIL V3 or 4 certification and training Experience with network monitoring and performance management tools Proficiency in data analysis and statistical methods Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Desired: Working knowledge with ServiceNow Advanced ITIL certifications or training Knowledge of machine learning and AI applications in network management This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $86,600 - $181,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $58k-79k yearly est. Auto-Apply 60d+ ago
  • IT Quality Assurance Analyst III

    Caci International 4.4company rating

    Norfolk, VA jobs

    Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * **The Opportunity:** Join NAVSEA 03S as an IT Quality Assurance Analyst supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide. **Key Responsibilities:** Establish and maintain processes for evaluating software and associated documentation Determine resources required for quality control activities Maintain quality levels throughout the system life cycle Conduct formal and informal reviews at pre-determined points throughout the development lifecycle Provide daily supervision and direction to support staff Develop and implement quality assurance standards and procedures Lead quality control initiatives across multiple development teams Evaluate software quality across both legacy and modern applications Implement automated testing strategies and frameworks Collaborate with development teams to ensure quality is built into processes Report on quality metrics and provide recommendations for improvements Support compliance with DoD and industry quality standards **Qualifications:** _Required:_ + Bachelor's Degree (STEM degree preferred but not required) + At least 8 years of experience in IT quality assurance + Strong knowledge of quality assurance methodologies and practices + Experience with software testing and evaluation processes + Proven leadership and team management abilities + Understanding of software development lifecycle _Desired:_ + Experience with DoD/Navy programs + Quality assurance certifications (CSQA, ISTQB) + SAFe certification + Knowledge of automated testing tools and frameworks + Experience with Agile testing methodologies + Understanding of DoD quality and testing standards + Experience with both legacy and modern testing approaches + Project management experience - **________________________________________________________________________________________** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. **An environment of trust.** CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. **Your potential is limitless.** So is ours. Learn more about CACI here. (************************************************ **________________________________________________________________________________________** **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (***************************************************** . The proposed salary range for this position is: $90,300-$189,600 _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
    $57k-78k yearly est. 60d+ ago
  • IT Quality Assurance Analyst III

    Caci International Inc. 4.4company rating

    Norfolk, VA jobs

    Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: Join NAVSEA 03S as an IT Quality Assurance Analyst supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide. Key Responsibilities: Establish and maintain processes for evaluating software and associated documentation Determine resources required for quality control activities Maintain quality levels throughout the system life cycle Conduct formal and informal reviews at pre-determined points throughout the development lifecycle Provide daily supervision and direction to support staff Develop and implement quality assurance standards and procedures Lead quality control initiatives across multiple development teams Evaluate software quality across both legacy and modern applications Implement automated testing strategies and frameworks Collaborate with development teams to ensure quality is built into processes Report on quality metrics and provide recommendations for improvements Support compliance with DoD and industry quality standards Qualifications: Required: * Bachelor's Degree (STEM degree preferred but not required) * At least 8 years of experience in IT quality assurance * Strong knowledge of quality assurance methodologies and practices * Experience with software testing and evaluation processes * Proven leadership and team management abilities * Understanding of software development lifecycle Desired: * Experience with DoD/Navy programs * Quality assurance certifications (CSQA, ISTQB) * SAFe certification * Knowledge of automated testing tools and frameworks * Experience with Agile testing methodologies * Understanding of DoD quality and testing standards * Experience with both legacy and modern testing approaches * Project management experience * ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $57k-78k yearly est. 60d+ ago
  • IT Quality Assurance Analyst III

    Caci International 4.4company rating

    Norfolk, VA jobs

    IT Quality Assurance Analyst IIIJob Category: EngineeringTime Type: Full time Minimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: Join NAVSEA 03S as an IT Quality Assurance Analyst supporting the Navy Maintenance and Modernization Enterprise Solution (NMMES), a mission-critical program that supports over 45,000 users executing naval ship and submarine maintenance operations worldwide. Key Responsibilities: Establish and maintain processes for evaluating software and associated documentation Determine resources required for quality control activities Maintain quality levels throughout the system life cycle Conduct formal and informal reviews at pre-determined points throughout the development lifecycle Provide daily supervision and direction to support staff Develop and implement quality assurance standards and procedures Lead quality control initiatives across multiple development teams Evaluate software quality across both legacy and modern applications Implement automated testing strategies and frameworks Collaborate with development teams to ensure quality is built into processes Report on quality metrics and provide recommendations for improvements Support compliance with DoD and industry quality standards Qualifications: Required: Bachelor's Degree (STEM degree preferred but not required) At least 8 years of experience in IT quality assurance Strong knowledge of quality assurance methodologies and practices Experience with software testing and evaluation processes Proven leadership and team management abilities Understanding of software development lifecycle Desired: Experience with DoD/Navy programs Quality assurance certifications (CSQA, ISTQB) SAFe certification Knowledge of automated testing tools and frameworks Experience with Agile testing methodologies Understanding of DoD quality and testing standards Experience with both legacy and modern testing approaches Project management experience - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
    $57k-78k yearly est. Auto-Apply 60d+ ago
  • Test Engineer

    SAIC 4.4company rating

    Chantilly, VA jobs

    Join a winning team!! SAIC's Space and Intelligence Business Group is currently hiring to advance space capabilities supporting our Department of Defense (DOD) and Intelligence Community customers. Ten miles from the SAIC headquarters, our Chantilly, VA team supports systems development, targeting & intelligence analysis, systems engineering & integration and more. This position is for a Test Engineer for a large contract supporting a cutting-edge and innovative space program. The Test Engineer provides Systems Engineering and Technical Advisory (SETA) services focused on testing new capabilities of space vehicles and subsystems. This position provides support to the customer's execution of the Program with responsibilities that may include, but are not limited to the following\: Role Responsibilities: Support the customer in designing and executing tests for space vehicles and subsystems. Maintaining daily status and trending of test campaigns. Coordinate assets to achieve adequate test coverage. Help determine appropriate testing goals and measures of effectiveness. Liaise daily and as necessary with program office and mission partners. Deconflict operational and test activities. Understand operational capabilities, limitations, and operating modes of system and associated subsystems. Understand capabilities of different mission partners and tests ranges and how they apply to the program. Track future development and ongoing activities at the factory. Develops innovative concepts and ways to utilize system architecture. Attend developer reviews, pre-tests, pre-ship, and other meetings as required. Review documentation, represent government as required in forums that support streamlined delivery of new capabilities and standardization of integration efforts. Provide expert advice concerning anomaly resolution. Must be a US Citizen. Must possess an active TS/SCI clearance with Polygraph. BS or MS degree in Science, Technology, Engineering, Mathematics (STEM), or relevant field 9 years' w/Bachelors; 7 with Masters. Expert at defining solutions for broad, abstract topics, succinctly capturing issues for the customer and providing analysis and recommendations. Ability to work independently and with a team; operate effectively with contractor, SETA, FFRDC, and government teammates. Polished communicator (written/verbal) with impeccable interpersonal skills and personal judgement. Master at collaboration and coordination with multiple stakeholders, and consensus building. Ability to anticipate and proactively address customer requirements with little to no supervision; ability to manage multiple tasks and deliverables. Knowledge of orbital mechanics and utility of different orbits. Experience working on a government or commercial satellite program. Ability to work in a fast paced, dynamic, and team environment with no supervision. Desired Qualifications\: Experience working at a test range or other facility. Modeling skills, such as STK, to appropriately design tests. Aptitude to quickly acquire new skills and knowledge outside of current expertise. Willingness to communicate assessments of complex issues. Knowledge of orbital mechanics, utility and drawbacks of different orbits. Experience as a spacecraft or ground systems operator. SAIC accepts applications on an ongoing basis and there is no deadline. SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
    $69k-90k yearly est. Auto-Apply 41d ago

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