Senior Windows Systems Engineer
Senior Windows Systems Administrator Job in Yorkville, TN
The Colleague Technology Services Desktop Engineering team performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to participate in the evolution of end user computing technology across the enterprise. Collaborates and build of detailed infrastructure solutions/repeatable patterns (build-kits) for non-production and production environments; transitioning knowledge to infrastructure operations; and lead level 3 support.
The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing and maintaining a standard end user delivery model. The Colleague Technology Desktop Engineer applies this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable and supportable.
Technology Scope of Position
Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is modern & traditional device management, operating systems, image, group policies, browsers, printers and administrative scripting.
Advanced knowledge of the following product space including Windows platform, Azure Virtual Desktop, Microsoft Endpoint Management (Intune & SCCM), WSUS, MDT/OSD, PowerShell/VBScript, O365, M365, MacOS, iOS, Android, Citrix, XenApp/Desktop, Jamf
Collaborate with the Colleague Technology architecture, experience owner, operations engineering, risk, and service design teams to ensure desired outcomes are met in the context of the overall business and technology strategic vision
Collaborate and consult on our cloud-first initiatives for endpoint management and user experience
Collaborate with Program Management to report project status and when necessary, escalate issues and risks
Closely partner with peers to ensure the colleague experience and service design best practices are delivered across the plan/build/run/refresh/retire lifecycle
Provide input and/or direct teammates handling critical incidents, outages and root cause analysis
Troubleshoot complex application issues within the end user environment
5 to 10 years of experience in the compute platform discipline include participation on build, support, migrations, package deployment, group policies, and all aspects of compute management
Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and upper management
Advanced knowledge of all aspects of application, policy, and workstation management using MECM (Intune/SCCM)
Maintain MECM Infrastructure across all sites including cloud and vendor sites when necessary
Knowledge on building and configuring MECM (SCCM), building task sequences and deployments
Build and maintain Windows build automation, Windows as a Service, and other client OS currency initiatives
Proficiency with Microsoft deployment tools OSD/MDT
Work with Colleague Technology teams yearly to review of Hardware standards and provide recommendation on new models
Familiar creating images for the virtual desktops Citrix, VM Horizon, and others
Proficiency knowledge on encryption tools and its management BitLocker, MBAM, Checkpoint, Sophos
Knowledge of remote desktop tools: Bomgar
Knowledge Microsoft support tools such as DNS, storage and networking
Advanced code skills in one of the following languages PowerShell/VBScript/Python/SQL
Develop automation tools for information gathering and configuration changes to the desktop environment
Provide guidance and recommendation for user and machine group policies
Ability to occasionally work or assign work during nights/weekends during critical incidents or major project implementations
Maintain currency in end user market trends and participate in industry workgroups as needed.
Basic knowledge of Agile ceremonies and experience working on an environment where Agile practices were implemented
Experience working on high regulated environment, financial, banking, healthcare is a plus
Process oriented and can document work processes and workflows
An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
Able to speak and write English at a professional and technically proficient level including understanding of good documentation practices
An excellent attention to detail and strong technical perspective, with the ability to accurately manage expectations
Leadership skills with experience in guiding cross-functional teams
Education, Certifications and/or Other Professional Credentials:
Bachelor’s degree in engineering, IT, or related discipline
Certification is a plus but not required
Applicable certifications in end user technology may include Microsoft, Apple, and Citrix.
Associates degree in IT or a STEM discipline. 15+ years of computer systems experience
The salary range for this position is $112,240 - $168,360, plus benefits and an opportunity to earn an annual discretionary bonus. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates