E-business manager job description

Purpose:

The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The MGRII ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The MGRI uses prescribed policies and procedures to make management decisions.

Essential Functions:

* Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
* Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
* Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
* Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
* Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
* Actively ensures all associates take all mandated rest breaks and meal periods
* Ensures display areas are appropriately clean, stocked, and visually appealing
* Ensures all equipment is in good working order
* Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
* Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
* Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
* Places orders for individual units, receives goods, processes invoices
* Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

* Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
* Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Reporting relationship and other important information

* The MGRII position as described falls under the Fair Labor Standards act as a Non-Exempt position
* The MGRII position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location.
* The MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:

* Requires a minimum of 4 years food and beverage, cash handling, and customer service experience
* Requires a minimum of 2 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
* Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Responsible for developing, owning, and advancing the strategic vision and road map to grow Discover's market share of e-commerce and emerging payments volume. Responsibilities include defining the product features, positioning, business terms, and user experience.

Responsibilities

• Promotes unified process - Brings Bank and Card lines of business together driving efficiencies & quality within the legally required letters process - Leads Letters community of practice (COP)
• Provides consultation to Letter Owners for new or updated Letter requests and provides the guidelines/rules and best practices to be followed (from ideation through to execution)
• Defines letter owner role, control environment, testing standards and monitoring standards
• Develops, prioritizes, and implements roadmap for enhancements, especially focused on cross-platform integration, real-time decisions and processes efficiency to drive speed to market and increased relevance
• Monitors for adherence to established letters process
• Monitors channel driving towards an error free process (reports on issue themes)
• Partners with compliance to develop/enhance end to end governance framework
• Develop/maintain end to end standard work for end to end process
• Promotes the establishment of end-to-end monitoring on all required letters, standardizing data and assisting in data publishing
• Govern Customer Letter Management Policy and enterprise channel standards
• Maintains in-depth expertise in the fast evolving technology landscape. Anticipates and responds to evolving industry and digital trends and technologies.
• Develops comprehensive understanding of current end-to-end digital technology stack spanning internal and external capabilities. Undertakes opportunity analysis of digital platform functionality gaps and under-utilized capabilities.

Minimum Qualifications

At a minimum, here's what we need from you:

• Bachelor's Degree in Finance, Marketing, Communications, Business, Computer Technology, or related field

• 4+ years of experience in Marketing, Digital Marketing, Technology, Project Management, Marketing Operations, Communications, Digital Communications, Digital Content Publishing, Web Development and Design, or related field
• In lieu of a degree, 6+ years of experience in Product Development, Mobile & Digital Payments, eCommerce, Digital Wallets, Cloud Wallets, or related field

Preferred Qualifications

If we had our say, we'd also look for:

• Master's Degree in Finance, Marketing, Communications, Business, Computer Technology, or related field

• 6+ years of experience in Product Development, Mobile & Digital Payments, eCommerce, Digital Wallets, Cloud Wallets, or related field

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG , you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

We're growing; grow with us.

Day to day

**Essential Duties and Responsibilities**

The candidate will be capable of managing multiple segments of IHG's Operating Equipment and Supplies supplier spend to deliver breakthrough results for the business. Managed spend will be in the range of $350 -$500m per annum with the added complexity managing product suppliers in conjunction with our preferred distribution partners.

+ **Category Management** - To adopt, lead and implement category management as a structured process creating and leading cross-functional teams or working solo on Just Do It and quick wins projects.

+ **Strategy Creation** -Create breakthrough strategies which deliver on stakeholder objectives.

+ **Sourcing** - Accountable for the execution of sourcing activities including RFX, RFP, direct negotiations and contracting to identify the proper suppliers.

+ **Strategy Implementation** - Manage all aspects of strategy implementation including entry and exit of supplier relationships, change management issues, and ongoing management of supplier relationships and performance.

+ **Continuous Improvement** - Ensure that supplier relationships are set up for future continuous improvement and to effectively measure performance against required AQSCI.

+ **Stakeholder Management** - Work in a way that engages the support of stakeholders using problem solving and proactive communication skills.

+ **Business Requirements** - Develop a deep insight and understanding of business requirements as well partnering with internal stakeholders in the development of business requirements.

+ **Results and Performance** - Be focused on results that deliver value to stakeholders.

+ **Role Models** - Act as role models to represent IHG professionally internally and externally.

+ **Project and Change Management** - Possess strong project management skills and able to manage change internally and externally.

Requirements

**Education -**

+ BA/BS Bachelor's Degree within Strategic Sourcing/Procurement, Supply Chain, or similar field

+ Masters Business Administration (preferred)

**Experience -**

+ 3-5 years line procurement experience including practice and leadership of category management in large organizations

+ Preferred, but not required, experience in Hospitality and/or Franchisee operating environment

+ Preferred, but not required, experience with textile and fill good related categories / products, chemicals, bath amenities, guestroom items (irons, hair dryers, etc.), paper products (toilet tissue, cups, facial tissue), plastic consumables, etc.- all operating supplies that a hotel consumes.

**Critical Skills & Knowledge -**

+ Direct procurement category subject matter expertise

+ Experience in Strategic Sourcing and Category Management

+ Ability to problem solve effectively and creatively

+ Strong analytics skills

+ Proficient in MS Office Suite and P2P software

+ Effective communication skills - both written and oral. Particularly the ability to develop and communicate key project/category storylines to internal and external stakeholders

+ Ability to forge strong relationships internally and externally

**Nice-to-have**

+ Textiles and amenity category expertise

+ Distribution and GPO expertise

Benefits

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants