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Become An E-Business Specialist

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Working As An E-Business Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $81,000

    Average Salary

What Does An E-Business Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An E-Business Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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E-Business Specialist Career Paths

E-Business Specialist
Security Officer Technician Team Leader
Account Manager
5 Yearsyrs
Security Officer Specialist Consultant
Program Manager
8 Yearsyrs
Security Officer Technician Field Service Technician
Service Manager
6 Yearsyrs
Sergeant Officer Manager
Business Owner
6 Yearsyrs
Sergeant Officer Supervisor
Warehouse Manager
5 Yearsyrs
Sergeant Officer Assistant Manager
Site Manager
7 Yearsyrs
Correction Officer Substitute Teacher Consultant
Information Technology Manager
7 Yearsyrs
Correction Officer Substitute Teacher Executive Assistant
Administrative Manager
6 Yearsyrs
Correction Officer Technician Lead Technician
Technical Manager
7 Yearsyrs
Maintenance Technician Foreman Project Manager
Operations Vice President
11 Yearsyrs
Maintenance Technician Field Service Technician Project Manager
Information Technology Director
10 Yearsyrs
Maintenance Technician Foreman Operations Manager
Senior Operations Manager
9 Yearsyrs
Security Guard Specialist Systems Administrator
Information Technology Operations Manager
9 Yearsyrs
Security Guard Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Security Guard Specialist Customer Service Supervisor
Client Services Manager
7 Yearsyrs
Mechanic Foreman Project Manager
Development Manager
8 Yearsyrs
Mechanic Field Service Technician Owner
Owner And Chief Executive Officer
7 Yearsyrs
Mechanic Engineer Program Manager
Associate Director
8 Yearsyrs
Licensed Practical Nurse Consultant Senior Business Analyst
Implementation Manager
8 Yearsyrs
Licensed Practical Nurse Staff Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
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Do you work as an E-Business Specialist?

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Do you work as an E-Business Specialist?

Average Yearly Salary
$81,000
Show Salaries
$46,000
Min 10%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$142,000
Max 90%
Best Paying Company
Chevron
Highest Paying City
Shakopee, MN
Highest Paying State
Minnesota
Avg Experience Level
3.9 years
How much does an E-Business Specialist make at top companies?
The national average salary for an E-Business Specialist in the United States is $81,104 per year or $39 per hour. Those in the bottom 10 percent make under $46,000 a year, and the top 10 percent make over $142,000.

Real E-Business Specialist Salaries

Job Title Company Location Start Date Salary
EOR Specialist Chevron Corporation Houston, TX Sep 17, 2011 $115,700
Sr.Oracle E-Business Suite (EBS) Functional Analys Solution It Woburn, MA Jul 23, 2014 $110,000
Oracle E-Business Suite Specialist Data Intensity, Inc. Bedford, MA Oct 01, 2014 $105,500
E-Business Specialist TYCO Electronics Corporation Shakopee, MN Oct 28, 2015 $95,035
Oracle E-Business Suite Specialist Data Intensity, Inc. Bedford, MA Aug 01, 2011 $85,000
Oracle E-Business Suite Financials Functional Anal Solution It Inc. Woburn, MA Sep 16, 2013 $80,000
E-Business Specialist II Commscope Technologies LLC Shakopee, MN Jan 03, 2016 $74,124
E-Business Specialist II Commscope Connectivity Solutions LLC Shakopee, MN Mar 21, 2016 $74,124
E-Business Specialist TYCO Electronics Corporation, A Te Connectivity Ltd. Company Berwyn, PA Aug 22, 2016 $72,000 -
$81,000
E-Business Specialist TYCO Electronics Corporation, A Te Connectivity Ltd. Company Shakopee, MN Apr 15, 2015 $71,500 -
$74,000
E-Business Specialist TYCO Electronics Corporation, A Te Connectivity Ltd. Company Berwyn, PA Aug 15, 2015 $71,000 -
$79,000
E-Business Specialist L & L Travel Enterprises, Inc. New York, NY Aug 24, 2016 $68,161
E-Business Specialist Linemark Printing, Inc. Upper Marlboro, MD Oct 01, 2015 $67,848
E-Business Specialist Linemark Printing, Inc. Upper Marlboro, MD Oct 01, 2012 $60,210

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Top Skills for An E-Business Specialist

  1. Vehicle Maintenance
  2. Combat
  3. US Army
You can check out examples of real life uses of top skills on resumes here:
  • Perform basic vehicle maintenance tasks such as adding oil, fuel or radiator fluid or performing minor repairs.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Tested and fielded MSE (Multiple Subscriber Equipment) network for the US Army.
  • Assisted commanding officers in preparing records and data information on enlisted soldiers and assisting military personnel in knowledge of equipment.
  • Covered the inspection, diagnosis, maintenance, and repair of tank and artillery weapon systems, including self-propelled artillery.

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Average Salary:

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Top 10 Best States for E-Business Specialists

  1. North Dakota
  2. Minnesota
  3. Nebraska
  4. District of Columbia
  5. Vermont
  6. Colorado
  7. Wyoming
  8. Maine
  9. Texas
  10. Massachusetts
  • (108 jobs)
  • (796 jobs)
  • (198 jobs)
  • (567 jobs)
  • (90 jobs)
  • (742 jobs)
  • (68 jobs)
  • (148 jobs)
  • (2,491 jobs)
  • (1,190 jobs)

E-Business Specialist Demographics

Gender

Male

71.5%

Female

19.8%

Unknown

8.8%
Ethnicity

White

62.4%

Hispanic or Latino

16.1%

Black or African American

11.6%

Asian

6.9%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

43.2%

German

11.4%

Japanese

6.8%

French

6.8%

Filipino

4.5%

Arabic

4.5%

Swahili

2.3%

Chinese

2.3%

Turkish

2.3%

Albanian

2.3%

Mandarin

2.3%

Burmese

2.3%

Hindi

2.3%

Tagalog

2.3%

Russian

2.3%

Urdu

2.3%
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E-Business Specialist Education

Schools

University of Phoenix

29.5%

Texas A&M University

5.3%

Full Sail University

5.3%

Ashford University

4.5%

Liberty University

4.5%

George Washington University

3.8%

University of Arkansas at Little Rock

3.8%

Johnson & Wales University

3.8%

Arizona State University

3.8%

Southern Illinois University Carbondale

3.8%

Central Texas College

3.8%

Kaplan University

3.8%

Appalachian State University

3.0%

University of Wisconsin - Whitewater

3.0%

University of New Hampshire

3.0%

Florida State College at Jacksonville

3.0%

Texas State University

3.0%

Cochise College

3.0%

Eastern Kentucky University

3.0%

University of Kansas

3.0%
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Majors

Business

26.1%

Criminal Justice

15.0%

Computer Science

5.5%

Nursing

5.3%

Psychology

5.1%

Management

4.6%

Computer Information Systems

3.9%

Accounting

3.9%

Education

3.1%

General Studies

2.9%

English

2.9%

Information Technology

2.7%

Law

2.7%

Communication

2.6%

Electrical Engineering

2.4%

Finance

2.4%

History

2.4%

Marketing

2.4%

Automotive Technology

2.2%

Sociology

2.0%
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Degrees

Bachelors

37.5%

Other

27.1%

Associate

14.7%

Masters

10.2%

Certificate

6.6%

Doctorate

1.9%

Diploma

1.6%

License

0.4%
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