What does an e-business specialist do?
E-business specialist responsibilities
Here are examples of responsibilities from real e-business specialist resumes:
- Manage Teamsite migration and site redesign projects of www.pge.com, www.pgecorp.com, (final phase of a Razorfish CMS project).
- Achieve ISO 9000/D1-9000certification to perform quality audits
- Lead special communication project involving the utilization of SharePoint resulting in the ease of communication with retail banners.
- Operate and maintain communications equipment during combat operations.
- Train in ISO 9000 and ISO14001 procedures.
- Train and evaluate new QC technicians.
- Index creation using InDesign for interactive documents.
- Update and maintain all changes within ERP.
- Provide backup and assistance to QA department for new product release.
- Log in shipping date and tracking information into the ERP system.
- Coordinate factory QC inspections internally and 3rd party sources per accunt requirements.
- Implement QI story for QA and are on a QI story team that improve chemical lab process.
- Train to troubleshoot and maintain many types of electrical equipment, including direction finding radios and jamming equipment.
- Convert content using PERL scripts from SGML to XML, and finally HTML, for an international client.
- Deliver safety and leadership briefs to general personnel.
E-business specialist skills and personality traits
We calculated that 28% of E-Business Specialists are proficient in E-Business, Troubleshoot, and Vehicle Maintenance. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of E-Business Specialists that have these skills listed on their resume here:
- E-Business, 28%
Facilitated the training and development of new E-Business associates.
- Troubleshoot, 16%
Trained to troubleshoot and maintain many types of electrical equipment, including direction finding radios and jamming equipment.
- Vehicle Maintenance, 10%
Perform basic vehicle maintenance tasks such as adding oil, fuel or radiator fluid or performing minor repairs.
- E-Discovery, 8%
Worked in collaboration with litigation counsel and assisted with trial, e-discovery, management and strategy.
- Combat, 8%
Maintained security integrity in field and combat environments.
- Weapons Training, 4%
Initial weapons training of care and maintenance, proper positioning in prone supported firing, prone unsupported firing, and kneeling.
Common skills that an e-business specialist uses to do their job include "e-business," "troubleshoot," and "vehicle maintenance." You can find details on the most important e-business specialist responsibilities below.
Customer-service skills. The most essential soft skill for an e-business specialist to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an e-business specialist resume shows how their duties depend on customer-service skills: "activated cellular phones, broadband mobile cards, and other various products for sprint customers. "
Listening skills. Another soft skill that's essential for fulfilling e-business specialist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an e-business specialist resume, here's how e-business specialists can utilize listening skills in their job responsibilities: "communicated with patients, physicians and other staff members regarding patient's status and schedule. "
Problem-solving skills. Another skill that relates to the job responsibilities of e-business specialists is problem-solving skills. This skill is critical to many everyday e-business specialist duties, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." This example from a resume shows how this skill is used: "resolved customers' technical issues for applications within portfolio. "
Speaking skills. For certain e-business specialist responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of an e-business specialist rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what e-business specialists do: "supply manager - chief executive officers representative and spokesman in the daily operation of the companies logistics. "
Writing skills. Another common skill required for e-business specialist responsibilities is "writing skills." This skill comes up in the duties of e-business specialists all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real e-business specialist resume shows how this skill is central to what an e-business specialist does: "created a web site with html and implemented advanced functionality via dhtml by writing client- side javascript and cascading style sheets. "
The three companies that hire the most e-business specialists are:
- Amazon3 e-business specialists jobs
- Southwestern Energy2 e-business specialists jobs
- Highmark2 e-business specialists jobs
Compare different e-business specialists
E-business specialist vs. Application support specialist
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, e-business specialist responsibilities require skills like "vehicle maintenance," "e-discovery," "combat," and "weapons training." Meanwhile a typical application support specialist has skills in areas such as "application support," "customer service," "technical support," and "java." This difference in skills reveals the differences in what each career does.
Application support specialists earn the highest salaries when working in the finance industry, with an average yearly salary of $98,607. On the other hand, e-business specialists are paid more in the government industry with an average salary of $72,580.The education levels that application support specialists earn slightly differ from e-business specialists. In particular, application support specialists are 1.0% more likely to graduate with a Master's Degree than an e-business specialist. Additionally, they're 1.1% less likely to earn a Doctoral Degree.E-business specialist vs. Litigation support specialist
A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that e-business specialist responsibilities requires skills like "e-business," "vehicle maintenance," "e-discovery," and "combat." But a litigation support specialist might use other skills in their typical duties, such as, "litigation," "defense counsel," "electronic discovery," and "mediation."
On average, litigation support specialists earn a higher salary than e-business specialists. Some industries support higher salaries in each profession. Interestingly enough, litigation support specialists earn the most pay in the professional industry with an average salary of $71,553. Whereas e-business specialists have higher pay in the government industry, with an average salary of $72,580.In general, litigation support specialists achieve similar levels of education than e-business specialists. They're 1.0% less likely to obtain a Master's Degree while being 1.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for e-business specialists in the next 3-5 years?
Kim Chatani
Assistant Professor, Concordia University Irvine
E-business specialist vs. Operations support specialist
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an e-business specialist is likely to be skilled in "e-business," "troubleshoot," "vehicle maintenance," and "e-discovery," while a typical operations support specialist is skilled in "operations support," "customer service," "data entry," and "technical support."
Operations support specialists earn the best pay in the automotive industry, where they command an average salary of $48,781. E-business specialists earn the highest pay from the government industry, with an average salary of $72,580.When it comes to education, operations support specialists tend to earn similar degree levels compared to e-business specialists. In fact, they're 1.2% less likely to earn a Master's Degree, and 1.5% less likely to graduate with a Doctoral Degree.E-business specialist vs. Technical support specialist
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Even though a few skill sets overlap between e-business specialists and technical support specialists, there are some differences that are important to note. For one, an e-business specialist might have more use for skills like "vehicle maintenance," "e-discovery," "combat," and "oracle applications." Meanwhile, some responsibilities of technical support specialists require skills like "customer service," "technical support," "math," and "customer satisfaction. "
In general, technical support specialists earn the most working in the finance industry, with an average salary of $60,838. The highest-paying industry for an e-business specialist is the government industry.The average resume of technical support specialists showed that they earn similar levels of education compared to e-business specialists. So much so that theyacirc;euro;trade;re 1.3% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 1.3%.Updated January 8, 2025
