E-commerce analyst job description

Directly responsible for Arhaus.com customer experience (CX) ensuring that all elements of the site are working properly and as intended

Monitor website usability and the customer experience to improve site performance and develop conversion rate optimization (CRO) strategies

Partner with Web (Phone) Sales team to understand, identify, and execute short- and long-term improvements to their processes

Troubleshoot site, payment, and order processing issues with internal teams and develop toolset and disciplines for internal teams to expedite issue resolution

Create robust and detailed customer journey maps outlining pre- and post-sale interactions with Arhaus.com

Build strong internal relationships with Web Sales, IT, Logistics, and Site Merchandising to strategize and execute site improvements

Partner with E-Commerce Analytics Manager to measure the effectiveness of customer experience initiatives and UX improvements

Create customer feedback loop through reviews, surveys, and more, utilizing consumer insights to develop future strategies
Partner with Warehouse & Logistics to evolve order management and service level expectations Stay current with emerging web technologies, industry trends, and other opportunities Perform site audits, as needed
Experience, Education, Skills
Bachelor's Degree in E-Commerce, Business, Merchandising, Marketing, or similar 2-3+ years E-Commerce or Site Management expertise required In depth knowledge of E-Commerce platforms, Shopify Plus experience preferred Google Analytics or similar expertise is a requirement Expert Microsoft Excel skills Effective time management, prioritization, and organizational skills Project management or business analyst experience a plus Sound decision making
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Responsible for the planning, analysis, design and implementation of business applications and process improvements. Assignments include identifying, analyzing and developing eCommerce systems; assisting in guiding business system practices, working on complex company wide system integration projects.

eCommerce Business Analyst for Oracle E-Business Suite with an emphasis on O2C including iStore, Order Management, Service Contracts, Advanced Pricing and Account Receivables.Work closely with Business Teams to gather requirements and identify most feasible solutions, and with the Development team to implement the solutions. Provide guidance and support to other departmental staff.Coordinate eCommerce projects and initiatives with other IS teams responsible for system architecture, entitlement management, license and subscription management, and portal development.Implement and educate eCommerce and ERP implementation best practices across the company.Fully understand and analyze business processes to be able to predict the impact of decisions or actions on the system and enterprise.Assist user community in developing their applications; gap analysis, configurations, translating business requirements into functional/technical design and preparing test plans and test scripts.Provide end user support and participate in development and implementation of all future enhancements and/or projects.Analyze, design/enhance, test and document interface specifications, training material.Work with the Development team to provide application support and troubleshoot any issues related to Oracle e-Business Suite.

A minimum of 7 years experience in Oracle applications with significant experience in Oracle iStore, SOA, Order Management, Service Contracts, Advanced Pricing and Account Receivables.At least three full cycles implementation experience in Oracle applications. Experience in license and subscription management is strongly preferred.Have substantial experience in implementing systems using REST/SOAP services.Demonstrated ability to analyze and interpret complex business processes and systems.Deep design and development expertise in Oracle e-Business Suite with a successful track record implementing highly scalable worldwide systems in a dynamic global environment.Experienced in creating technical design documents and business process models to describe business requirements. Must have excellent problem-solving skills and enjoy a good challenge. Ability to interact and communicate effectively with both technical and business staff. Excellent business process skills.Extensive experience with all aspects of Oracle Applications R12.Strong interpersonal, communication and client-facing skills.Participate as a member of a team-based environment. Must be able to communicate clearly and effectively, both verbally and in writing. Must be able to work successfully with little or no supervision.Ability to work closely with users, cross-functional teams, external vendors and development teams.Ability to travel as needed.
Our Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

#LI-LL1
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
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Hiring Range:
92750
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122960
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Bonus Eligible?
Yes
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Are you a strategic thinker? Does business process optimization excite you? Do you love ecommerce? Do you enjoy creating Features and Epics and breaking them down into stories that define how users will interact with these features? If you answered yes to these questions, McFadyen has an opportunity for you!

This individual will interact with a variety of business stakeholders as a cross-functional liaison to understand client requirements and issues. Partner with Architects and technical leads to innovate solutions. Create documentation and other artifacts to turn strategy into reality. Independently initiate, facilitate, and participate in fact-finding, green-field discussions, and implementation planning and design meetings. You will suggest innovative solutions to business problems that leverage technology for achieving market differentiation, efficiency improvements, and better user experiences for our clients.
100% remote work

Responsibilities

Top 5 Responsibilities

eCommerce requirements gathering, analyzing, and documenting requirements for large-scale (e.g., Fortune 500 or equivalent) projects and managing the scope of the requirements.

Successfully and independently handle ambiguous situations and develop a practical plan towards achieving clarity - while defining functional behavior, business rules, and data attributes.

Work with the business stakeholders or sponsors to translate business needs into business and functional requirements, fix the functional gaps and add all the minute details.

Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis.

Act as a product owner for the development and QA team, clarify the doubts of developers and test engineers, validate the developed functional solution and test cases and provide a demo to the client.

Other responsibilities:

Present solution alternatives to clients that meet their business requirements.

Work in a globally distributed team model.

Decompose high-level business and user requirements into functional requirements or user stories.

Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations where appropriate.

Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives.

Lead and facilitate ongoing requirements prioritization.

Establish and implement effective requirements practices, including continuous improvement. Assist with the development of the organization's requirements engineering policies, procedures, and tools.

Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.

Conduct research, analysis, and feasibility studies to establish the viability of requirements.

Travel to client sites as needed (post-pandemic).

Bring best practices and support to the other eCommerce teams as relates to business knowledge and business processes.