E-commerce merchant job description

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The E-Commerce Junior Merchandiser (EJM) is responsible for optimizing our website merchandising and navigation through their understanding of merchandise in their respective area and translating that to accurate product detail pages with consistent product attribution to provide the best customer experience. The EJM will support online business initiatives and merchandising strategies to increase sales and site conversion.

Essential Functions:

* Partner with buying and creative teams to ensure product page set-up aligns with strategic intent by maintaining and updating site standards of page creation
* Review the provided styling direction, requested photography and features and benefits of new products to ensure that customers receive the most accurate depiction of our products to make an informed purchase
* Create and maintain product style guides in collaboration with Assistant Merchandise Manager to navigate new products into site categories, based on product attributes and known customer shopping behaviors.
* Responsible for accurate product attribution and the relevance of attributes to the overall product assortment and site navigation
* Conduct regular on-site testing for accurate product navigation and proactively identify and correct issues that surface
* Track products featured in marketing exposures to ensure availability for purchase
* Curate and sequence categories as needed

Qualifications and Competencies:

Bachelor's Degree from a 4-year college or university

1-2 years related experience
* Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
* Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
* Ability to think creatively, strategically and technically
* Ability to work a flexible schedule based on department and Company needs
* Physical Requirements:

* Requires prolonged periods of sitting, with occasional standing
* Occasionally requires walking, bending, reaching, hearing and talking
* Continuous use of computers and other office equipment
* Frequently lift/move up to 25 lbs.
* This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

Our
Product Operational Support Team
is looking to add an
E-commerce Fraud Advisor
(card not present) focused on providing an exceptional customer experience through the merchant onboarding's for various product offerings.

The
E-commerce Fraud Advisor
(card not present)will focus on driving the success of implementing JPMorgan Chase clients with Product Offerings. This role will also assist with supporting merchants with CNP Fraud using sophisticated software to develop a fraud strategy. The role will support customer sell-in activities and will be responsible for working with our customers to optimize the solution once deployed. The candidate will be customer facing and part of an operations team defining the next generation of security solutions and onboarding's for our merchants. The Client Onboarding Support Advisor will support a defined, complex client portfolio by coordinating and facilitating execution of requests received via email or phone. He or she will also coordinate or complete requested reporting, projects, or analysis, as well as attend business meetings. He or she will troubleshoot technical and systemic issues related to the account set up and work in closely with the Relationship Manager on solutions. The Analyst will provide proactive communication and follow-up to ensure client satisfaction.

The
E-commerce Fraud Advisor
(card not present) is a mid-level position and the candidate must have an understanding of product development and management functions, as well as solid knowledge of industry practices. This candidate must also possess the skills to support merchants through their onboarding of multiple product offerings JPMorgan Chase & Co offers today.


Responsibilities:

• Responsible for ensuring comprehensive and holistic requirements including but not limited to;
  • Business perspective - addressing market/merchant needs, capturing additional opportunities for Merchant Services and providing vigilant ROI
  • Technical perspective - ensuring proper integration with internal systems, efficient processing flow, future/forward thinking for integration and upgrade methodologies.
• Understand and explain from a technical perspective existing functionality, as well as future requirements, related to the assigned product(s)
• Establish, enhance or distinguish product placement within competitive landscape.
• Manage all incoming requests and provide data needed to build new products or enhance existing products
• Perform research and determine source of product issues. Work with appropriate resources to ensure timely an accurate resolution
• Investigate anomalies in the data leading to risk and providing communication to the client informing them of the discovery including possible solutions derived from data analysis.
• Provide sales demonstrations to clients interested in our solution while tracking opportunities through a sales pipeline.
• Ability to manage a project in lieu of a project manager assignment, in some instances
• Create and update operational processes, to include but not limited to, Standard Operating Procedures (SOP's), process maps, visual aids, and product checklists.
• Partner with outside groups within the organization to achieve success in the onboarding and servicing of a merchant.
• Develop business plans, product marketing strategy, and forecasts for assigned product(s) or product line(s)
• Identify gaps within our procedures to mitigate reputational risks
• Practice comprehensive organization strategy for managing projects that can be tracked and measured
• Demonstrate an excellent understanding of the purposes and operations of the organization and your business segment
• Call out business trends using data, meet project deadlines, follow up on results
• Classify risks and implement controls to mitigate exposure

Requirements

• 3 Years or more relevant business experience, including client facing roles
• Strong business acumen combined with demonstrated experience structuring and managing projects

• Previous experience adapting to a fast paced, changing, dynamic client-facing work environment while driving results
• Strong interpersonal, influencing, communication and partnership skills
• Proficiency in Microsoft Office Suite Ability to take ownership, manage through conflict and mobilize internal resources
• College Degree preferred
• Project Management experience, including the use of project plans and issue logs
• Time management and organizational skills
• Strong verbal and written communication skills
• Strong presentation and negotiating skills
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
• Demonstrated ability to work in a team environment, and ability to adapt to a changing environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans