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E-commerce merchant skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical e-commerce merchant skills. We ranked the top skills for e-commerce merchants based on the percentage of resumes they appeared on. For example, 14.1% of e-commerce merchant resumes contained photography as a skill. Continue reading to find out what skills an e-commerce merchant needs to be successful in the workplace.

15 e-commerce merchant skills for your resume and career

1. Photography

Here's how e-commerce merchants use photography:
  • Established a style guide for online e-commerce & print photography production.
  • Help design and equip a new photography studio for The RoomPlace.

2. Market Trends

Here's how e-commerce merchants use market trends:
  • Devised a compelling assortment to enhance the customer experience through analysis of sales history and key market trends.
  • Demonstrated the ability to recognize and translate key market trends for the EXPRESS Women's target customer.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how e-commerce merchants use customer service:
  • Self-directed education includes marketing, SEO, inventory management, customer service and all clerical duties related to small business management.
  • Maintained highest level of customer service to ensure satisfaction.

4. Photo Shoots

A photoshoot is a series of photographs that a photographer takes of someone, usually of a model or a famous person, to be used in a newspaper or a magazine. The goal of a photoshoot is to achieve a predetermined visual objective. Later, these images can be used for editing or post-production..

Here's how e-commerce merchants use photo shoots:
  • Style photo shoots for Facebook, Twitter, and email blast outfit guides.
  • Manage samples for photo shoots, web editorials, and product shots.

5. Online Sales

Here's how e-commerce merchants use online sales:
  • Participate in business transaction processes from start to finish, having serviced over eighty customers in online sales.
  • Increase the efficiency of the company's online sales by undertaking various research projects and cost-benefit analysis.

6. Customer Orders

Here's how e-commerce merchants use customer orders:
  • Placed customer orders via live chat Performed light billing duties
  • Improved and implemented strategies that streamlined shipments and organized customer orders.

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7. B Testing

Here's how e-commerce merchants use b testing:
  • Created and Implemented email marketing campaigns utilizing AB testing, open rate stats, and ad history stats.
  • Created, tested and optimized landing pages by employing A vs. B testing and analyzing conversion rates.

8. Product Content

Here's how e-commerce merchants use product content:
  • Oversee all promotions, product content, and traffic on website.

9. Inventory Control

Here's how e-commerce merchants use inventory control:
  • Inventory control on a daily basis, cycle counts and adjustments of inventory.
  • Handle 6000+ monthly customer inquiries with precise inventory control.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how e-commerce merchants use product knowledge:
  • Worked with production staff to teach product knowledge and price collectible items accordingly.
  • Maintain broad product knowledge and aid customers in product selection.

11. Customer Support

Here's how e-commerce merchants use customer support:
  • Served as a liaison between vendors, members and customer support staff.
  • Developed standard operating procedures for website customer support with iPad users.

12. Product Pages

Here's how e-commerce merchants use product pages:
  • Managed all web updates such as, merchandise targeted landing pages and the creation of new product pages/assets for product launches.
  • Collaborated with in-house Web, Design, and Marketing teams to build and maintain product pages and ensure SEO-best practices

13. Sales Data

Sales data is usually statistics/ information about the performance of your sales team and key trends around your pipeline/ current customers. This data helps with forecasting and also understanding areas for improvement.

Here's how e-commerce merchants use sales data:
  • Analyzed product and sales data to execute inventory and merchandising projects.
  • Monitored and analyzed sales data and website traffic to determine new strategies.

14. Product Data

Here's how e-commerce merchants use product data:
  • Inputted and maintained accurate product data and images into our eCommerce shopping platform along with eBay and Amazon.
  • Build the online channel and making it a significant part of the business by creating product description and renewing product data.

15. KPI

Here's how e-commerce merchants use kpi:
  • Led online visual merchandising decisions based on in-depth understanding of weekly KPI s and high investment products.
  • Lead development of key performance indicator(KPI) marketing analytics and conversion rate optimization(CRO).
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List of e-commerce merchant skills to add to your resume

E-commerce merchant skills

The most important skills for an e-commerce merchant resume and required skills for an e-commerce merchant to have include:

  • Photography
  • Market Trends
  • Customer Service
  • Photo Shoots
  • Online Sales
  • Customer Orders
  • B Testing
  • Product Content
  • Inventory Control
  • Product Knowledge
  • Customer Support
  • Product Pages
  • Sales Data
  • Product Data
  • KPI
  • Increase Sales
  • HTML
  • Content Management System
  • E-Commerce Site
  • Customer Interaction
  • Product Description
  • Gross Profit
  • Shopify
  • Manage Inventory
  • Google Adwords
  • Facebook
  • Market Analysis
  • SKUs
  • Market Research
  • Search Engine Optimization
  • Order Processing
  • Customer Issues
  • Magento
  • Pricing Strategy
  • Web Site
  • PHP
  • Customer Accounts
  • Website Maintenance
  • Product Copy
  • Affiliate Marketing
  • JavaScript
  • USPS
  • Customer Inquiries
  • Internet Sales
  • PowerPoint
  • Process Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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