E4 Health jobs

ABOUT US At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare. Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at ************** JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides routine support and maintenance support to current production, and non-production, applications as assigned Identifies, analyzes, and resolves data and system issues of advanced complexity Gathers requirements, develops specifications, prepares, and reviews documentation Develops, validates, and executes comprehensive test plans Communicates effectively, negotiates changes, and assists in prioritization of tasks with client May be considered the Subject Matter Expert in their area of application or domain Provide knowledge transfer and mentoring to team members as necessary Understands and complies with all enterprise and IS departmental information security policies, procedures, and standards Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements Builds positive relationships with business operations, IT&S leadership, and vendors Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies Client Required Qualifications REQUIRED QUALIFICATIONS: Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience Relevant experience of 2-5 years within a healthcare environment Relevant Information Systems analyst experience of 3-5 years Able to establish and meet delivery dates Ability to manage multiple projects and issues adjusting priorities as needed Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously Strong problem and issue resolution experience and create quality deliverables KEY SUCCESS ATTRIBUTES: Integrity, passion, and ethics are required Demonstrates strong collaboration skills Has strong analytic and problem-solving abilities and techniques Exhibit consistent initiative with strong drive for results and success Demonstrate commitment to a team environment Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail Ability to self-motivate and self-direct Possess strong time management and organizational skills Commitment and adherence to company Core Values CORE COMPETENCIES: High level of integrity & ethical judgement Communication Consistency and Reliability Meeting Standards Additional Information BENEFITS (ELIGIBLE TO FULL TIME EMPLOYEES ONLY): We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy. 401(k) ELIGIBILITY: e4health offers a retirement benefits package including 401(k) with company match. Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment. Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime. PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS: Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time. WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS: Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations. PAY RANGE Pay range for this position is $55-85/hr. e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.

Title: Senior Sales Executive, Ambulatory Reporting to: VP, Sales Location: This position can be based remotely or out of our HQ in Bethesda, MD. ~50% travel is required. Opportunity: Get Well seeks a high-energy, driven Enterprise Sales Executive with a proven track record of pursuit management, strategic selling, and a keen ability to develop deep client relationships. The successful candidate will have a firm grasp of the healthcare services industry, including health care provider and payer business issues, and the ability to align prospect needs with our platform of patient engagement solutions. The ideal candidate has a successfully demonstrated ability to identify new accounts and opportunities, prospect, lead sales strategy, and value differentiation to close new books of business. Get Well is a client-first culture that develops long-term partnerships with our clients to solve their most pressing business and clinical needs. You will be part of a highly collaborative team that includes Sales, Product Specialists, Solutions Engineers, and Client Service teams. Our team is hard-working and ambitious but also collaborative and respectful as we continue to build the Get Well brand. Through organic and acquisitive growth, you will have access to innovative new patient engagement solutions and technologies to learn about and bring to market. Your ability to build strong relationships across the company and learn quickly is critical to your success. This is a remote position with ~30% travel required. Responsibilities: Full-cycle sales with a focus on new business growth and repeatable revenue Manage complex sales cycles, engaging with C-level buyers and engaging internal stakeholders at Get Well from opportunity to close Learn, use, and build upon the established sales process to grow revenue and achieve scalability Meet and exceed performance expectations, including quotas for personal and team metrics Demonstrate strong expertise in deal negotiation, pricing, and growth strategy to optimize profitable deal structure and creation Develop and execute sales strategies and plans in order to achieve sales targets Build exceptional client relationships Demonstrate and clearly differentiate the product from the competition focusing on our clear and compelling value proposition Forecast and deliver against revenue targets and achieve/exceed the assigned sales volume Conduct market research to stay informed about industry trends, competitor activities, and customer needs. Create compelling emails and power point slides that appeal to prospective customer business goals and needs. Leverage industry relationships to drive deals Other duties as assigned Requirements: Previous success as an Enterprise Sales Executive with a minimum 5 years experience in a healthcare environment Bachelor's degree or equivalent experience Demonstrated understanding of the structure and dynamics of healthcare systems, particularly in ambulatory care settings (e.g., outpatient clinics, physician offices, urgent care) Knowledge of how technology can support population health initiatives, including care coordination, data analytics, and patient engagement tools Deep understanding value-based care models and how technology solutions can support improved patient outcomes, cost-efficiency, and care quality Experience orchestrating from the CXO to the clinicians a value-based selling campaign Exceptional understanding of healthcare environment and demonstrated negotiation ability with finesse in this environment Ability and willingness to travel at least 50% of the time Knowledge of SalesForce.com is strongly desired Understanding of healthcare industry dynamics Adhere to all organizational information security policies and protect all sensitive information, including but not limited to electronic protected health information (ePHI), protected health information (PHI), personally identifiable information (PII), and Get Well information based on data classifications in accordance with organizational policy and Federal, State, local, and international regulations About You: Proven track record of sales success driving revenue through discovering, prospecting, creating new business and attaining/exceeding assigned quota Quota/sales-driven and competitive with a drive for success Customer as the center, always. You are passionate about creating value for your customers Clear ability to identify the right decision makers and influencers as well as the courage to ask the right questions. Finesse in storytelling and driving value based sales Authenticity, confidence, and humility are your hallmarks Deliberate and decisive teammate who drives change and success through positivity. Perseverance and determination in managing difficult situations You're passionate about what we're doing and won't stop at anything to deliver on your goals. Able to motivate and influence others through fact-based client and product understanding, combined with a genuine passion for the product You set the bar high for yourself and how to get the best out of your colleagues Thrive in a self-driven and high-performance culture Devoted to systems, repeatability, efficiency, and measurement About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $125,000-$160,000 in base salary plus commission. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Title: Custom Development Engineer, Professional Services Reporting to: VP, Client Operations can be based remotely in the US, or based in our Bethesda, MD HQ Get Well Internal Application Deadline: Friday, October 10th Opportunity: We are seeking a highly experienced and strategic Custom Development Engineer to join our Professional Services team.In this role, you will be responsible for designing and guiding the development of scalable, secure, and high-performing software solutions tailored to meet the unique needs of our clients. You will collaborate with cross-functional teams, including project managers, product managers, solution architects, developers, clients, and other stakeholders to ensure alignment with business goals and compliance regulations. Responsibilities: Architect Custom Solutions: Design end-to-end software architectures for customer-specific implementations, integrations, and enhancements based on requirements. Requirements Analysis: Collaborate with clients and business analysts to understand functional and non-functional requirements and translate them into technical specifications as well as level of effort. Technical Leadership: Guide software development teams with best practices in architecture, coding standards, design patterns, and tool selection. Solution Evaluation: Assess and recommend software tools, frameworks, and platforms ensuring optimal performance, scalability, and maintainability. Compliance and Security: Ensure all architectural designs are compliant with healthcare industry standards such as HIPAA, HL7, FHIR, HITRUST, or FedRAMP. Code & Design Reviews: Conduct technical design and code reviews to maintain high-quality standards across all custom development projects. Documentation: Develop clear and comprehensive architectural documentation including system diagrams, data models, testing scenarios, and technical specifications. Client Engagement: Support client presentations and technical discussions, bridging business needs and technical solutions. Requirements: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 10+ years experience in software development with 5+ years in an architectural or lead engineering role. Proven experience designing and implementing enterprise software solutions in a professional services environment. Background in healthcare technology, EMR/EHR systems, or clinical systems. Expertise in designing distributed architectures using modern technologies (.NET, Java, Node.js, or similar). Deep understanding of cloud platforms (Azure, AWS, or GCP), including microservices, serverless, and container-based architectures. Strong knowledge of RESTful APIs, HL7/FHIR, database design (SQL/NoSQL), and interoperability standards. Familiar with CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies. Excellent communication and interpersonal skills. Strong problem-solving ability with a strategic mindset. Ability to manage multiple priorities and client relationships in a fast-paced environment. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $140,000 - $180,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job Description Title: Chief Product Officer Reporting to: Chief Operating Officer (COO) Location/Travel: This position can be based remotely. Strong preference for San Francisco Bay area, the Washington, D.C. Area, Mid-Atlantic, or Northeast US. Get Well's headquarters are in Bethesda, Maryland. Ability to travel up to 25%. Opportunity: Get Well is seeking a Chief Product Officer to own and drive the product lifecycle across our full portfolio of products, from ideation and product launch to scaling for revenue growth. The CPO will own and deliver on the product roadmap, with the ability to translate strategic vision into tangible product initiatives. He/She will apply AI to product design and development, embracing and leveraging evolving AI technologies and collaborating with engineering teams to create disruptive AI products from scratch. The VP of Product will be responsible for the overall success of product features and coordinating cross-functional activities involved in product development, release, and customer success. He/She will work alongside the CEO to set overall product strategy and drive the product team to execute and deliver on this strategy. The CPO is someone who operates at a fast pace and is willing to roll up their sleeves and get into the weeds with the product and engineering teams while simultaneously lifting up to inform long term strategic priorities. Responsibilities: Partner with the CEO and COO to lead the development and implementation of Get Well's strategic product vision. Drive end-to-end execution and delivery; oversee ideation to product launches to scaling the business through revenue growth Conduct in-depth market and customer assessments to analyze buyers and users, define value propositions for each segment, foster innovation, and develop high-value use cases. Convert insights into detailed Product Requirement Documents (PRDs) for high-performing enterprise SaaS products Design and deliver revolutionary user experiences and intuitive interfaces to enhance customer adoption, driving high-performing products for customer value and business revenues Design and establish SaaS business models through recurring revenues Develop pricing models and GTM models for successful product launches (within healthcare) Demonstrate a commitment to customer success, satisfaction, and retention through continuous improvement Apply the latest AI technologies and collaborate with engineering teams to build disruptive AI products in a fast-paced, iterative manner Work in collaboration with technology and data teams to implement data strategies, Large Language Models (LLMs), AI-driven insights, and more into usable and intuitive products Exhibit a strong penchant for customer engagement, actively seeking to understand their key needs; integrate customer feedback into SaaS solutions and platform development Identify valid recurring-revenue opportunities derived from customer needs, simplifying healthcare problems and translating them into clear product requirements and workflow needs Requirements: Bachelor's degree; engineering degree in CS or AI is a plus. 7-10+ years of experience in product management owning the entire product lifecycle, designing product roadmaps from conceptualization through launch while prioritizing critical must-haves (ideally building SaaS solutions in healthcare). Domain knowledge within the health tech space; broad understanding of payers and providers; ability to dig into and grasp the specific complexities of the healthcare industry. Proven track record of developing software used by patients and clinicians and ideally in large hospitals and IDN's and payers. Hands-on experience in developing solutions within the context of Electronic Health Record (EHR) workflows, clinical decision-making, chronic condition management, and related areas. Knowledge and experience of how to leverage large sets of data, synthesize and eventually commercialize (pricing, packaging, etc.). Eagerness to embrace challenges, with a “fire in the belly” mentality, ready for travel, fast-paced execution, hands-on involvement, and a proactive sense of urgency. Deep passion for cutting-edge AI and its diverse use cases. Technical acumen to effectively communicate and understand concepts within engineering teams. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations Compensation Package: Compensation will be highly competitive and dependent upon many factors including, but not limited to, education, experience, and skills. The estimated pay scale for this position is between $275,000 and $325,000 in base salary, plus bonus potential. In addition to compensation, Get Well offers a comprehensive benefit package, 401K and incentive plans, open paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. About SAI Group: SAIGroup commits to $1 Billion capital, an advanced AI platform that currently processes 300M+ patients, and 4000+ global employee base to solve enterprise AI and high priority healthcare problems. SAIGroup - Growing companies with advanced AI; ********************************************************************************************************* Bio of our Chairman Dr. Romesh Wadhwani: Team - SAIGroup (Informal at Romesh Wadhwani - Wikipedia) TIME Magazine recently recognized Chairman Romesh Wadhwani as one of the Top 100 AI leaders in the world - Romesh and Sunil Wadhwani: The 100 Most Influential People in AI 2023 | TIME Powered by JazzHR BQWl612eBR

Title: Senior Accountant Reporting to: VP, Controller Location: This is a hybrid role based out of our Bethesda, MD office. The ideal candidate will live in the Washington DC metro area and commute to the office 3 days each week. We have a modern office environment conducive to team building and collaboration located in downtown Bethesda, close to restaurants, gyms and the Metro. We meet in the office 3 days each week in order to collaborate and participate in training, coaching and team projects. Opportunity: With more than 20 years of digital patient engagement experience, Get Well leads the evolution of personalized care. By connecting the art and science of patient engagement, we provide digital technology that guides patients at every step of the healthcare journey. Get Well's digital engagement tools connect patients to the information they need, when they need it, resulting in better outcomes and creating a more equitable healthcare system for all. Our Finance team is seeking a Senior Accountant with strong technical and operational skills to handle all aspects of the accounting close and to assist with process improvements and system enhancements. This position is key to our accounting operations. This is a great opportunity for someone who thrives in a flexible and fast-paced environment and would like to learn full cycle accounting from journal entries to GAAP financial statements. Responsibilities: ● Collaborate with the rest of the GL Team to Support VP Controller, VP of Financial Planning and Analysis and the CFO with all processes related to the accounting close ● Provide guidance to Accounts Payable, Payroll, Revenue Accountant and others on accounting, internal controls, etc. ● Maintain FloQast, our financial close management software ● Prepare monthly journal entries with supporting documentation in accordance with US GAAP ● Maintain monthly Balance Sheet reconciliations, identifying and resolving any discrepancies ● Review journal entries prepared by other team members ● Review monthly Balance Sheet reconciliations maintained by other team members ● Leverage NetSuite, FloQast, SalesForce and other systems to automate and streamline close process ● Assist with special projects on an as needed basis ● Identify, document, and implement process changes and improvements ● Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations Requirements: ● Bachelor's Degree in Accounting or related field ● 4+ years of progressive accounting experience; public accounting as an auditor and corporate accounting background strongly preferred ● Advanced in Microsoft Office suite ● NetSuite or other ERP system experience preferred ● Self-motivated and eager to learn; detail-oriented with superior analytical and problem-solving skills ● Excellent verbal and written communicator ● Excellent time management skills with the ability to multitask, prioritize, and meet deadlines ● Ability to stay organized in physical and digital spaces ● US citizenship or permanent residency required About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $90,000 - $120,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job Description Title: Application Support Engineer (Tier 3) Reporting to: VP, Managed Services & Support Primary Working Hours: 3rd shift, specific schedule TBD Opportunity: The objective of this role is to improve both the employee and client experience as it relates to the issue identification, diagnosis, handling and resolution on Support Incidents in client production environments that require input from advanced technical resources. The Application Support Engineer will be ingrained in the day to day operations of the Product Development and Product Engineering teams, supporting Get Well's entire product suite. In addition to resolving production-level issues, this role will also focus on supporting key production activities related to roadmap initiatives, helping to ensure the successful deployment, reliability, and scalability of future product enhancements. Responsibilities: Serve as the primary after-hours support resource when needed, fulfilling the core responsibilities of Client Support Specialists and Client Support Engineers-including monitoring system alerts (e.g., Icinga), intaking and triaging client-reported issues, answering support calls, and escalating incidents in alignment with established support protocols Be available to perform production-level activities on behalf of Product Engineering, including executing critical deployments, troubleshooting complex issues, and supporting high-priority roadmap initiatives to ensure system stability and successful feature delivery Expeditiously address Support Incident tickets that require handling by Tier 3 Engineering resources Appropriately liaise with Product Development and Engineering resources, forming a durable and cross-functional relationship that focuses on on-going knowledge transfer and professional development Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support Improve upon existing Support documentation to improve the health of Knowledge Management Provide Support Incident trends and insights to QA Engineering to help fortify the health of software as it's released Aid in documentation of Root Cause Analyses, Standard Operating Procedures, and general technical knowledge articles for client and internal consumption using lessons learned to proactively address similar issues moving forward Flexibility in primary work hour scheduling is expected, including on weekends or holidays, to appropriately address the needs of clients and business operations Requirements: Current or previous experience in a technical Support or Engineering role at Get Well At least 5 years of tenure at Get Well in roles that demonstrate progressive technical responsibility, collaboration across teams, and a commitment to client satisfaction - however, high-performing team members with less tenure are also encouraged to apply. Direct experience working on client production support issues, including triaging, troubleshooting, and resolving escalated incidents, preferably in collaboration with Product Development and Engineering. Proven ability to navigate internal systems, tools, and processes, such as ticketing platforms, Icinga, technical documentation repositories, and deployment workflows. Advanced product knowledge and deep understanding of the technology stacks within the Get Well product portfolio Experience navigating APIs, analyzing system logs, querying databases, and working with modern web application architectures Demonstrated proficiency in reading and interpreting various types of system and application logs, including WildFly, NGINX, web OS, iPad, and AWS CloudWatch Exceptional problem-solving and troubleshooting skills Experience with both on-prem and cloud deployed infrastructure and knowledge of software deployment lifecycles in multiple environments Ability to work effectively and positively across numerous teams within the organization Strong written and verbal communication skills with the ability to work with ease in client-facing scenarios Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities Solution mindset with an inclination towards identifying opportunities for operational improvement About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $95,000 - $120,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR ogl HFaE2FO

Title: Senior AI Engineer Reporting to: SVP, Data & AI Opportunity: Get Well is seeking a highly skilled and innovative Senior AI Engineer to join our growing team of AI experts, focused on building and operationalizing advanced AI solutions that drive business value, operational efficiency, and personalized patient engagement. This role is ideal for an experienced technologist with 5+ years of hands-on experience in LLMs, ML, and related technologies, especially in training, customizing, and deploying models for real-world use cases. The successful candidate will work through all phases of the AI development life cycle, from data strategy and model development to production deployment, monitoring, and continuous optimization. You will collaborate closely with product, engineering, and clinical teams to ensure integration of scalable, secure, and high-impact AI systems in our business processes. This position reports directly to the SVP, Data & AI, collaborating with cross-functional teams to implement AI solutions that enhance precision care, patient engagement and operational efficiency. Responsibilities: AI Model Development and Customization Lead the design, development, and fine-tuning of large language models (LLMs) tailored for business-critical healthcare applications Apply domain adaptation techniques to foundation models for operational use cases Build multimodal AI systems that integrate structured and unstructured data sources Optimize model performance, accuracy, and efficiency for production environments Technical Implementation Write clean, maintainable code for AI model training, evaluation, and inference at scale Build and manage data pipelines and MLOps frameworks for continuous learning Implement best practices for model versioning, experiment tracking, and reproducibility Integrate AI solutions with existing product architectures and infrastructure Data Engineering and Management Prepare and process high-quality healthcare and operational data for model training and validation Apply privacy-preserving techniques and comply with healthcare data regulations (e.g., HIPAA) Implement synthetic data generation or augmentation strategies to enhance training datasets Address data quality issues such as class imbalance, sparsity, and noise in sensitive domains Evaluation and Bias Assessment Design robust evaluation protocols and business-focused KPIs to assess AI model performance Monitor and improve fairness, transparency, and bias mitigation across AI solutions Conduct rigorous A/B testing, scenario simulations, and error analysis to ensure system reliability Track AI outcomes to support measurable gains in efficiency, accuracy, and user experience Collaborative Development Partner with product and operations leaders to define AI requirements aligned with business goals Collaborate with domain experts to ensure model outputs are actionable and trustworthy Participate in agile development processes, including sprint planning and reviews Document solution architecture, modeling assumptions, and implementation processes Continuous Learning and Innovation Stay abreast of industry trends in LLMs, MLOps, and applied AI for business transformation Rapidly prototype and test emerging AI capabilities with practical business applications Contribute to internal tooling, frameworks, and reusable components for scalable AI development Proactively identify efficiency opportunities across business workflows through AI automation Requirements: Master's degree in Computer Science, Artificial Intelligence, ML, or related technical field 5+ years of hands-on experience with: Training and fine-tuning LLMs Implementing multimodal AI solutions Working through the complete AI development lifecycle Developing AI solutions for complex domain use cases Technical proficiency in: Python programming and ML frameworks (PyTorch, TensorFlow, or equivalent) Fine-tuning techniques for LLMs (prompt engineering, PEFT, LoRA, etc.) Natural Language Processing (NLP) and Understanding (NLU) techniques Cloud computing and ML operations platforms MLOps, model deployment, and monitoring in cloud environments Experience with: Developing AI systems in regulated environments (e.g., healthcare) Real-world structured and unstructured data integration CI/CD for ML workflows, experiment tracking, and reproducibility tools KPI definition and performance evaluation frameworks Strong problem-solving skills and analytical thinking Ability to work effectively in fast-paced, agile environments Experience working with cross-functional teams Self-motivated with ability to work independently and collaboratively Excellent communication skills, both written and verbal Ability to explain technical concepts to non-technical stakeholders Strong documentation habits and attention to detail Collaborative mindset and team-oriented approach Basic understanding of healthcare data types and workflows (preferred) Awareness of healthcare regulatory requirements (e.g., HIPAA, GDPR) Knowledge of responsible AI practices and ethical considerations Familiarity with healthcare terminology and patient care processes (a plus) Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. The estimated pay for this position is $145,000 - $200,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. About SAI Group: SAIGroup commits to $1 Billion capital, an advanced AI platform that currently processes 300M+ patients, and 4000+ global employee base to solve enterprise AI and high priority healthcare problems. SAIGroup - Growing companies with advanced AI; ********************************************************************************************************* Bio of our Chairman Dr. Romesh Wadhwani: Team - SAIGroup (Informal at Romesh Wadhwani - Wikipedia) TIME Magazine recently recognized Chairman Romesh Wadhwani as one of the Top 100 AI leaders in the world - Romesh and Sunil Wadhwani: The 100 Most Influential People in AI 2023 | TIME

Title: Security Engineer Reporting to: Chief Information Security Officer can be based remotely in the US, or based in our Bethesda, MD HQ Opportunity: As a cloud first organization we're looking for a hands-on Security Engineer with deep Linux in AWS expertise highlighted with strong DevOps/DevSecOps experience. You'll harden our Linux estates, embed security into our build/deploy pipelines, and partner with engineering to ship secure software at speed. What Success Looks Like (First 6-12 Months) Baseline Linux hardening and patch automation rolled out with ≥95% fleet compliance. CI/CD pipelines enforce SAST/SCA/IaC policy gates with Fargate/ECS/ECR admission policies block noncompliant images; image signing is enforced for production. Actionable detections added to SIEM; MTTD/MTTR measurably reduced quarter-over-quarter. Leverage AI to analyze complex datasets, identify patterns, and categorize insights. Develop and deploy custom utilities and automation tools to accelerate data-driven decision-making and enhance operational efficiency across the organization. Fine tune alerts, including utilizing automation and AI. Tech You'll Use Linux (Debian/Ubuntu/RHEL/Alpine), Docker, Terraform, Terragrun, Ansible, GitLab, AWS (IAM), snyk/Dependabot/Depency Track, Semgrep, OWASP ZAP/Burp Suite Pro/Enterprise. How We Work Automation first: we encode controls in code and enforce via pipelines and platforms. Secure defaults: opinionated templates and guardrails beat manual checklists. Measure & improve: we track risk reduction, time-to-patch, and detection efficacy as some of our metrics. Responsibilities: Linux security across servers, containers, and endpoints: hardening (CIS/NIST baselines), patching, kernel/module controls, eBPF/AppArmor/SELinux, SSH and PAM policies, and key management. Build security into CI/CD: design guardrails and automate checks (SAST/DAST/SCA, secrets scanning, IaC policy-as-code) in tools like GitLab. Cloud & container security: implement least-privilege IAM; secure VPC/VNet design; KMS usage; Secrets manager hardening; image signing, admission controllers, runtime controls, and registry policies. IaC & platform: create secure-by-default Terraform/Terragrunt modules; codify baseline controls; maintain reusable templates and golden AMIs/images. Threat modeling & reviews: conduct design reviews, STRIDE-style threat models, and pre-prod security sign-offs for new services. Vuln management: run scans (hosts/containers/dependencies), triage findings, drive remediation SLAs, and report risk posture, with tools from Rapid7 and or Wazuh. Detection & response: tune EDR/agent configs, ship logs, build detections in SIEM, participate in on-call/IR, and run post-incident learnings. Secrets & identity: manage/monitor KMS, rotate credentials, and implement workload identity/federation for humans and services. Compliance enablement: map controls to SOC 2/HITRUST/FedRAMP Moderate/NIST; produce evidence via automation; partnering with GRC for audits. Advocacy & enablement: create docs/runbooks, lead brown-bags, and coach teams on secure coding and platform usage. Requirements: 4-7+ years in security engineering, platform security, or SRE with a security focus. Expert-level Linux administration and hardening (kernel, access controls, networking, filesystems, systemd). Understanding of and exposure to current AI/LLM models and use cases. Strong DevOps/DevSecOps background: CI/CD design, artifact management, environment promotion, and policy-as-code. Proficiency in Python and/or Bash and in automating security tasks at scale. Hands-on with cloud IAM, networking, and encryption fundamentals (VPCs, security groups, TLS/mTLS, KMS, PKI). Experience operating containers securely (RBAC, PSP replacement, network policies, secrets, admission controls). Demonstrated work with vulnerability management, dependency scanning, and remediation workflows. Familiarity with SIEM/EDR, log pipelines, and incident response practices. Solid understanding of network security (routing, firewalls, DNS, TLS, SSH, VPNs, proxies). Excellent collaboration and communication with developers, SRE, and GRC. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations. Even Better: Experience with supply-chain security (Sigstore, SBOMs, provenance/attestations). Exposure to secret zeroization and key lifecycle management. Prior work mapping/implementing SOC 2, HITRUST, FedRAMP Moderate, ISO 27001, NIST 800-53/1900 controls. Certifications (nice but not required): OSCP/OSWP, CISSP, GSEC, GCIA, GCSA, CKA/CKS. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $110,000 - $130,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Title: Director, Technical Sales Support Reporting to: VP, Sales can be based remotely in the US. ~30% Travel Required Opportunity: Get Well is seeking an experienced and dynamic Technical Subject Matter Expert (SME) to support our sales team in driving strategic pursuits across the healthcare technology sector. This individual will serve as a critical technical advisor, delivering in depth product demos and guiding prospective and current clients through complex solution designs, with a strong focus on Electronic Medical Record (EMR) integrations, healthcare interoperability, and the broader healthcare IT ecosystem. The ideal candidate has deep expertise in healthcare IT, with hands-on knowledge of EMRs such as Epic, Cerner, Meditech, and Athenahealth, and a strong understanding of how hospitals and ambulatory providers leverage technology to improve care delivery and operations. Responsibilities: Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes. Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings. Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences. Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competitive landscape. Serve as a trusted advisor and technical expert to both internal stakeholders and client technical teams. Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership. Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions. Lead commercial team readiness for product and solution launches in partnership with Product Marketing. Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time. Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks. Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps. Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness. Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives. Assist in the development of RFP responses, proposals, and technical documentation. Define KPIs and success metrics for enablement programs-including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency. Analyze performance trends and use insights to improve content, training delivery, and seller activation. Requirements: Bachelor's degree in healthcare informatics, computer science, or related field (Master's preferred or equivalent experience). 7+ years of experience in healthcare technology, with experience working with health systems and ambulatory care settings. Deep understanding of leading EMR platforms (e.g., Epic, Cerner, Meditech, Allscripts, Athenahealth) and integration methodologies. Familiarity with healthcare standards and regulatory requirements (e.g., HIPAA, HITECH, HL7, FHIR, CCD/CDA, Direct Messaging). Proven experience supporting enterprise-level healthcare sales or solution engineering. Strong communication and presentation skills; able to translate technical concepts for non-technical audiences. Experience collaborating with sales, product, and engineering teams in a fast-paced environment. Previous experience in a pre-sales, sales engineering, or consulting role. Certifications in Epic, HL7, FHIR, or other healthcare IT standards. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and healthcare data security practices. Understanding of population health, care coordination, or revenue cycle technologies. Adhere to all organizational information security policies and protect all sensitive information, including but not limited to electronic protected health information (ePHI), protected health information (PHI), personally identifiable information (PII), and Get Well information based on data classifications in accordance with organizational policy and Federal, State, local, and international regulations. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $140,000 - $170,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Title: Healthcare Solution Architect Reporting to: VP, Client Operations can be based remotely in the US, or based in our Bethesda, MD HQ Opportunity: Get Well is seeking a Healthcare Solution Architect to design and implement secure, scalable, and reliable solutions to support our clients. The Healthcare Solution Architect will be responsible for understanding business needs, translating technical specifications into business objectives, designing solutions, and guiding implementation while working with a variety of stakeholders. The ideal candidate will have experience with delivering healthcare business and technical solutions, the ability to stay up to date on market trends, and provide recommendations on new tools and technologies to improve our business solutions and deliverables. Responsibilities: Design optimized end-to-end solutions by conducting decision analysis and resolution on potential options using system mapping, organizational mapping, and business model analysis. Collaborate with key stakeholders to translate business and technical requirements into implementable products and solutions with necessary technical interfaces and integrations. Create high-level architectural and design specifications with a focus on system integration and alignment with business processes. Partner with customers to present business and technical solutions for complex functionalities. A technical and implementation subject matter to assist sales in a later stage scoping technical requirement review with existing and new customers. Work closely with product and project teams to review and analyze requirements, identifying gaps to present operational solutions and surface client needs to product teams. Demonstrate in-depth knowledge of clinical healthcare EMR systems regarding data integrations and data requirements that best serve particular use cases and outcomes. Additional knowledge around payer-side healthcare operations, particularly in Medicaid/Medicare, with expertise in provider enrollment and services solutions with an understanding of costs and provider needs. Evaluate and translate business requirements into functional system specifications and optimized business processes. Develop solutioning specific collateral that outlines the scope and implementation requirements prior to contracting. Provide guidance on workflow diagrams, process mapping, and gap analysis to define current (AS-IS) and future (TO-BE) business and system states. Lead business transformation initiatives by aligning business capability models with value streams. Integrate strategic business needs, process management, operations, and systems to deliver comprehensive solutions Requirements: Bachelor's degree with 7+ years of experience in business solutioning, or a Master's degree with 5+ years of experience, specifically in the healthcare domain. Experience leading design sessions and presenting complex business requirements to clients. Strong understanding of PDLC & SDLC methodologies (e.g., Waterfall, Hybrid Agile, Agile/Scrum), with the ability to collaborate effectively with business units and technology teams on major initiatives. Excellent understanding of configuration data management and data migration processes with knowledge on technical tools. Proficient in version control and defect management tools such as Jira. Self-motivated with the ability to manage multiple projects independently and with minimal supervision. Familiarity with the Ambulatory and Acute Medical Markets. Proven customer relationship skills, including effective presentation and meeting facilitation. Possible 10% travel within the U.S. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About You: Demonstrated expertise in delivering healthcare business and technical solutions, including guidance on tools and methodologies across multiple subject matter areas. Provide industry insights, monitor market trends, and apply best practices to drive continuous improvement initiatives in collaboration with senior management. Stay current with evolving business policies, technologies, and market developments-including federal regulations-and recommend the adoption of new tools and technologies to enhance the quality and effectiveness of business solutions and deliverables. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $135,000 - $160,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Title: Senior Director, Marketing Reporting to: Chief Revenue Officer Opportunity: Get Well is seeking a visionary and data-driven Senior Director of Marketing with a demonstrated history of building brand awareness and driving enterprise B2B growth and profitability. As a key member of Get Well's leadership team, s/he will play an important role in asserting Get Well's position as the digital patient engagement market leader, reinvigorating the company brand and enabling the company to consistently hit aggressive growth goals. The Senior Director of Marketing reports directly to the Chief Revenue Officer and will help determine and drive the overall go-to-market strategy of the company. Furthermore, this individual will partner with sales, client services, product marketing, product management, business development, corporate development, and operations to build a qualified sales pipeline and brand awareness, while clearly communicating the company's value proposition to current clients and prospects. S/he will be expected to influence all aspects of the organization - both internal and external - and play a significant role in the development of strategies and tactics across a diverse sales solution set to drive revenue and profitability. The ideal candidate will be an exceptional leader who has a proven track record of crafting compelling narratives around complex technologies - especially AI - and translating them into clear, measurable business value for healthcare stakeholders. S/he will have a proven track record of bringing new products/packaging to market, hitting revenue-focused KPIs, and establishing best practices to enable a high-performing, metrics-driven marketing team. This position can be based remotely and will require occasional travel to Get Well's Bethesda, MD headquarters. Additional travel may be required. Responsibilities: Drive full stack marketing efforts across brand, demand generation, and product marketing, creating an integrated, full funnel marketing strategy across multiple channels (inbound, outbound, events, thought leadership, PR, website/digital). Build and manage a high-functioning and data-driven enterprise B2B marketing team across multiple disciplines and levels. Craft a differentiated brand narrative that clearly communicates the impact of Get Well's AI powered solutions on patient care and operational ROI. Translate complex AI technologies into simple, compelling value propositions tailored to healthcare executives, clinicians, and IT decision makers. Create scalable approaches to increase revenue growth, driving all inbound / outbound lead gen efforts and planning, executing, and measuring results Partner with sales leadership to define monthly, quarterly and annual targets for qualified leads across a portfolio of products in order to support Get Wells growth objectives Track and report out to leadership on key metrics and performance indicators such as conversion rates and attribution relative to viable sales pipeline About You: Highly goal- and metrics-oriented Strong and constructive realist with an ability to uncover truths, assess risk, lead through constructive dialogue, and arrive at balanced conclusions and risk mitigation considerations Exceptional collaborator and team member Effective communicator who drives constructive dialogue within a highly cross-functional team environment to move business forward Highly comfortable in a small to midsize company environment; able to both strategically lead teams/agencies as well as roll up the sleeves to get the job done World class professional, respected immediately not because of what he/she has done but because of how he/she leads…at all levels Intellectually curious with thirst for learning both Get Well's business and people; can assume a “patient centered” mindset Authentic, deliberate, and decisive leader who drives change and success through strategy, data, and positivity Able to move forward quickly and come to a resolution and actionable next steps Requirements: 10+ years of enterprise marketing experience with minimum 5 years leading a full stack marketing team; enterprise healthcare experience is preferred Proven experience in building and leading marketing strategies that emphasize AI or advanced analytics in healthcare or life sciences Deep experience in and understanding of enterprise healthcare, payor, and / or government healthcare highly desired Strong ability to develop high-impact storytelling that connects emerging tech with real-world ROI Highly analytical and data driven with execution mindset based on quantifiable business outcomes and ROI Quantifiable lead generation through strong demand generation and outbound / inbound efforts; proven track record in directly contributing to revenue, not just top-line leads Understanding of how to quickly accelerate Account Based Marketing (ABM) work to drive deep connection with key accounts Demonstrated ability to build market leadership through strong PR, digital media, and branding strategy Experience bringing new products to market, packaging, and driving utilization within existing client base Exceptional communicator and inspirational leader- must be comfortable working with clients, internal constituents and vendors and exceptional at motivating and developing team members into incredible talent Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. The estimated pay scale for this position is between $140,000 and $170,000 in base salary, plus annual bonus potential. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills and this range is subject to change and may be modified in the future. In addition to compensation, Get Well offers full-time employees a comprehensive benefit package, 401K and incentive plans, exceptionally generous paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job DescriptionTitle: Senior Accountant Reporting to: VP, Controller Location: This is a hybrid role based out of our Bethesda, MD office. The ideal candidate will live in the Washington DC metro area and commute to the office 3 days each week. We have a modern office environment conducive to team building and collaboration located in downtown Bethesda, close to restaurants, gyms and the Metro. We meet in the office 3 days each week in order to collaborate and participate in training, coaching and team projects. Opportunity: With more than 20 years of digital patient engagement experience, Get Well leads the evolution of personalized care. By connecting the art and science of patient engagement, we provide digital technology that guides patients at every step of the healthcare journey. Get Well's digital engagement tools connect patients to the information they need, when they need it, resulting in better outcomes and creating a more equitable healthcare system for all. Our Finance team is seeking a Senior Accountant with strong technical and operational skills to handle all aspects of the accounting close and to assist with process improvements and system enhancements. This position is key to our accounting operations. This is a great opportunity for someone who thrives in a flexible and fast-paced environment and would like to learn full cycle accounting from journal entries to GAAP financial statements. Responsibilities: ● Collaborate with the rest of the GL Team to Support VP Controller, VP of Financial Planning and Analysis and the CFO with all processes related to the accounting close ● Provide guidance to Accounts Payable, Payroll, Revenue Accountant and others on accounting, internal controls, etc. ● Maintain FloQast, our financial close management software ● Prepare monthly journal entries with supporting documentation in accordance with US GAAP ● Maintain monthly Balance Sheet reconciliations, identifying and resolving any discrepancies ● Review journal entries prepared by other team members ● Review monthly Balance Sheet reconciliations maintained by other team members ● Leverage NetSuite, FloQast, SalesForce and other systems to automate and streamline close process ● Assist with special projects on an as needed basis ● Identify, document, and implement process changes and improvements ● Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations Requirements: ● Bachelor's Degree in Accounting or related field ● 4+ years of progressive accounting experience; public accounting as an auditor and corporate accounting background strongly preferred ● Advanced in Microsoft Office suite ● NetSuite or other ERP system experience preferred ● Self-motivated and eager to learn; detail-oriented with superior analytical and problem-solving skills ● Excellent verbal and written communicator ● Excellent time management skills with the ability to multitask, prioritize, and meet deadlines ● Ability to stay organized in physical and digital spaces ● US citizenship or permanent residency required About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $90,000 - $120,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR ge XxyiHsvY

Job Description Title: Custom Development Engineer, Professional Services Reporting to: VP, Client Operations can be based remotely in the US, or based in our Bethesda, MD HQ Get Well Internal Application Deadline: Friday, October 10th Opportunity: We are seeking a highly experienced and strategic Custom Development Engineer to join our Professional Services team.In this role, you will be responsible for designing and guiding the development of scalable, secure, and high-performing software solutions tailored to meet the unique needs of our clients. You will collaborate with cross-functional teams, including project managers, product managers, solution architects, developers, clients, and other stakeholders to ensure alignment with business goals and compliance regulations. Responsibilities: Architect Custom Solutions: Design end-to-end software architectures for customer-specific implementations, integrations, and enhancements based on requirements. Requirements Analysis: Collaborate with clients and business analysts to understand functional and non-functional requirements and translate them into technical specifications as well as level of effort. Technical Leadership: Guide software development teams with best practices in architecture, coding standards, design patterns, and tool selection. Solution Evaluation: Assess and recommend software tools, frameworks, and platforms ensuring optimal performance, scalability, and maintainability. Compliance and Security: Ensure all architectural designs are compliant with healthcare industry standards such as HIPAA, HL7, FHIR, HITRUST, or FedRAMP. Code & Design Reviews: Conduct technical design and code reviews to maintain high-quality standards across all custom development projects. Documentation: Develop clear and comprehensive architectural documentation including system diagrams, data models, testing scenarios, and technical specifications. Client Engagement: Support client presentations and technical discussions, bridging business needs and technical solutions. Requirements: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 10+ years experience in software development with 5+ years in an architectural or lead engineering role. Proven experience designing and implementing enterprise software solutions in a professional services environment. Background in healthcare technology, EMR/EHR systems, or clinical systems. Expertise in designing distributed architectures using modern technologies (.NET, Java, Node.js, or similar). Deep understanding of cloud platforms (Azure, AWS, or GCP), including microservices, serverless, and container-based architectures. Strong knowledge of RESTful APIs, HL7/FHIR, database design (SQL/NoSQL), and interoperability standards. Familiar with CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies. Excellent communication and interpersonal skills. Strong problem-solving ability with a strategic mindset. Ability to manage multiple priorities and client relationships in a fast-paced environment. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $140,000 - $180,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR VyQjE4qFHU

ABOUT US At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare. Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at ************** JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES: Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support Resolve escalated problems and issues using solution knowledge and expertise Resolve complex client concerns raised during installation, operation, maintenance or solution application Collaborate with business owners and key stakeholders to define requirements and solutions Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements Builds positive relationships with business operations, ITS leadership, and vendors Provide routine support and maintenance support to current production, and non-production, applications as assigned Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies Strong interpersonal skills and proven leadership skills working with complex projects and cross-functional teams Provide knowledge transfer and mentoring to team members as necessary Client Required Qualifications REQUIRED QUALIFICATIONS: Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience Current Epic Bridges Certification, with at least 5 years of Bridges implementation experience Relevant experience of 5+ years within a healthcare environment Relevant Information Systems analyst experience of 5+ years Able to establish and meet delivery dates Ability to manage multiple projects and issues adjusting priorities as needed Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner Adeptness to learn new assignments, technologies, and applications quickly and manage multiple assignments simultaneously Strong problem and issue resolution experience and create quality deliverables KEY SUCCESS ATTRIBUTES: Integrity, passion, and ethics are required Demonstrates strong collaboration skills Has strong analytic and problem-solving abilities and techniques Exhibit consistent initiative with strong drive for results and success Demonstrate commitment to a team environment Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail Ability to self-motivate and self-direct Possess strong time management and organizational skills Commitment and adherence to company Core Values CORE COMPETENCIES: High level of integrity & ethical judgement Communication Consistency and Reliability Meeting Standards Additional Information 401(k) ELIGIBILITY e4health offers a retirement benefits package including 401(k) with company match. Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment. Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime. The items listed below pertain to Full-Time Employees only BENEFITS: We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy. PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS: Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time. The ability to travel to field sites may be required up to 15% of the time. WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS: Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations. PAY RANGE Pay range for this position is $65-95hr. e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.

Title: Application Support Engineer (Tier 3) Reporting to: VP, Managed Services & Support Primary Working Hours: 3rd shift, specific schedule TBD Opportunity: The objective of this role is to improve both the employee and client experience as it relates to the issue identification, diagnosis, handling and resolution on Support Incidents in client production environments that require input from advanced technical resources. The Application Support Engineer will be ingrained in the day to day operations of the Product Development and Product Engineering teams, supporting Get Well's entire product suite. In addition to resolving production-level issues, this role will also focus on supporting key production activities related to roadmap initiatives, helping to ensure the successful deployment, reliability, and scalability of future product enhancements. Responsibilities: Serve as the primary after-hours support resource when needed, fulfilling the core responsibilities of Client Support Specialists and Client Support Engineers-including monitoring system alerts (e.g., Icinga), intaking and triaging client-reported issues, answering support calls, and escalating incidents in alignment with established support protocols Be available to perform production-level activities on behalf of Product Engineering, including executing critical deployments, troubleshooting complex issues, and supporting high-priority roadmap initiatives to ensure system stability and successful feature delivery Expeditiously address Support Incident tickets that require handling by Tier 3 Engineering resources Appropriately liaise with Product Development and Engineering resources, forming a durable and cross-functional relationship that focuses on on-going knowledge transfer and professional development Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support Improve upon existing Support documentation to improve the health of Knowledge Management Provide Support Incident trends and insights to QA Engineering to help fortify the health of software as it's released Aid in documentation of Root Cause Analyses, Standard Operating Procedures, and general technical knowledge articles for client and internal consumption using lessons learned to proactively address similar issues moving forward Flexibility in primary work hour scheduling is expected, including on weekends or holidays, to appropriately address the needs of clients and business operations Requirements: Current or previous experience in a technical Support or Engineering role at Get Well At least 5 years of tenure at Get Well in roles that demonstrate progressive technical responsibility, collaboration across teams, and a commitment to client satisfaction - however, high-performing team members with less tenure are also encouraged to apply. Direct experience working on client production support issues, including triaging, troubleshooting, and resolving escalated incidents, preferably in collaboration with Product Development and Engineering. Proven ability to navigate internal systems, tools, and processes, such as ticketing platforms, Icinga, technical documentation repositories, and deployment workflows. Advanced product knowledge and deep understanding of the technology stacks within the Get Well product portfolio Experience navigating APIs, analyzing system logs, querying databases, and working with modern web application architectures Demonstrated proficiency in reading and interpreting various types of system and application logs, including WildFly, NGINX, web OS, iPad, and AWS CloudWatch Exceptional problem-solving and troubleshooting skills Experience with both on-prem and cloud deployed infrastructure and knowledge of software deployment lifecycles in multiple environments Ability to work effectively and positively across numerous teams within the organization Strong written and verbal communication skills with the ability to work with ease in client-facing scenarios Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities Solution mindset with an inclination towards identifying opportunities for operational improvement About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $95,000 - $120,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Job Description Title: Senior AI Engineer Reporting to: SVP, Data & AI Opportunity: Get Well is seeking a highly skilled and innovative Senior AI Engineer to join our growing team of AI experts, focused on building and operationalizing advanced AI solutions that drive business value, operational efficiency, and personalized patient engagement. This role is ideal for an experienced technologist with 5+ years of hands-on experience in LLMs, ML, and related technologies, especially in training, customizing, and deploying models for real-world use cases. The successful candidate will work through all phases of the AI development life cycle, from data strategy and model development to production deployment, monitoring, and continuous optimization. You will collaborate closely with product, engineering, and clinical teams to ensure integration of scalable, secure, and high-impact AI systems in our business processes. This position reports directly to the SVP, Data & AI, collaborating with cross-functional teams to implement AI solutions that enhance precision care, patient engagement and operational efficiency. Responsibilities: AI Model Development and Customization Lead the design, development, and fine-tuning of large language models (LLMs) tailored for business-critical healthcare applications Apply domain adaptation techniques to foundation models for operational use cases Build multimodal AI systems that integrate structured and unstructured data sources Optimize model performance, accuracy, and efficiency for production environments Technical Implementation Write clean, maintainable code for AI model training, evaluation, and inference at scale Build and manage data pipelines and MLOps frameworks for continuous learning Implement best practices for model versioning, experiment tracking, and reproducibility Integrate AI solutions with existing product architectures and infrastructure Data Engineering and Management Prepare and process high-quality healthcare and operational data for model training and validation Apply privacy-preserving techniques and comply with healthcare data regulations (e.g., HIPAA) Implement synthetic data generation or augmentation strategies to enhance training datasets Address data quality issues such as class imbalance, sparsity, and noise in sensitive domains Evaluation and Bias Assessment Design robust evaluation protocols and business-focused KPIs to assess AI model performance Monitor and improve fairness, transparency, and bias mitigation across AI solutions Conduct rigorous A/B testing, scenario simulations, and error analysis to ensure system reliability Track AI outcomes to support measurable gains in efficiency, accuracy, and user experience Collaborative Development Partner with product and operations leaders to define AI requirements aligned with business goals Collaborate with domain experts to ensure model outputs are actionable and trustworthy Participate in agile development processes, including sprint planning and reviews Document solution architecture, modeling assumptions, and implementation processes Continuous Learning and Innovation Stay abreast of industry trends in LLMs, MLOps, and applied AI for business transformation Rapidly prototype and test emerging AI capabilities with practical business applications Contribute to internal tooling, frameworks, and reusable components for scalable AI development Proactively identify efficiency opportunities across business workflows through AI automation Requirements: Master's degree in Computer Science, Artificial Intelligence, ML, or related technical field 5+ years of hands-on experience with: Training and fine-tuning LLMs Implementing multimodal AI solutions Working through the complete AI development lifecycle Developing AI solutions for complex domain use cases Technical proficiency in: Python programming and ML frameworks (PyTorch, TensorFlow, or equivalent) Fine-tuning techniques for LLMs (prompt engineering, PEFT, LoRA, etc.) Natural Language Processing (NLP) and Understanding (NLU) techniques Cloud computing and ML operations platforms MLOps, model deployment, and monitoring in cloud environments Experience with: Developing AI systems in regulated environments (e.g., healthcare) Real-world structured and unstructured data integration CI/CD for ML workflows, experiment tracking, and reproducibility tools KPI definition and performance evaluation frameworks Strong problem-solving skills and analytical thinking Ability to work effectively in fast-paced, agile environments Experience working with cross-functional teams Self-motivated with ability to work independently and collaboratively Excellent communication skills, both written and verbal Ability to explain technical concepts to non-technical stakeholders Strong documentation habits and attention to detail Collaborative mindset and team-oriented approach Basic understanding of healthcare data types and workflows (preferred) Awareness of healthcare regulatory requirements (e.g., HIPAA, GDPR) Knowledge of responsible AI practices and ethical considerations Familiarity with healthcare terminology and patient care processes (a plus) Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. The estimated pay for this position is $145,000 - $200,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. About SAI Group: SAIGroup commits to $1 Billion capital, an advanced AI platform that currently processes 300M+ patients, and 4000+ global employee base to solve enterprise AI and high priority healthcare problems. SAIGroup - Growing companies with advanced AI; ********************************************************************************************************* Bio of our Chairman Dr. Romesh Wadhwani: Team - SAIGroup (Informal at Romesh Wadhwani - Wikipedia) TIME Magazine recently recognized Chairman Romesh Wadhwani as one of the Top 100 AI leaders in the world - Romesh and Sunil Wadhwani: The 100 Most Influential People in AI 2023 | TIME Powered by JazzHR quy Y1bD0FT

Job Description Title: Director, Technical Sales Support Reporting to: VP, Sales can be based remotely in the US. ~30% Travel Required Opportunity: Get Well is seeking an experienced and dynamic Technical Subject Matter Expert (SME) to support our sales team in driving strategic pursuits across the healthcare technology sector. This individual will serve as a critical technical advisor, delivering in depth product demos and guiding prospective and current clients through complex solution designs, with a strong focus on Electronic Medical Record (EMR) integrations, healthcare interoperability, and the broader healthcare IT ecosystem. The ideal candidate has deep expertise in healthcare IT, with hands-on knowledge of EMRs such as Epic, Cerner, Meditech, and Athenahealth, and a strong understanding of how hospitals and ambulatory providers leverage technology to improve care delivery and operations. Responsibilities: Serve as the technical expert in sales pursuits, articulating how our products improve care quality, workflow efficiency, patient safety, and clinical outcomes. Deliver high-impact, technically grounded product demonstrations to technical leaders, executives and frontline users across a variety of healthcare settings. Develop and deliver compelling technical presentations, product demonstrations, and proof-of-concepts tailored to healthcare provider audiences. Maintain a deep understanding of the competitive landscape and healthcare industry trends, communicate implications to sales and leadership teams, and continuously evolve demos and sales enablement materials to stay ahead of the competitive landscape. Serve as a trusted advisor and technical expert to both internal stakeholders and client technical teams. Build and maintain role-specific sales playbooks, talk tracks, objection handling frameworks, and segment-specific toolkits in partnership with Product Marketing and Sales Leadership. Design and deliver structured training programs that ensure new hires ramp quickly and existing reps deepen technical fluency across products, buyer personas, and sales motions. Lead commercial team readiness for product and solution launches in partnership with Product Marketing. Coordinate live training and tool delivery to ensure sales teams are confident and capable of delivering new narratives to the right segments, at the right time. Provide subject matter expertise on the backend infrastructure of Get Well products and our deep integration capabilities across healthcare IT, EMR integrations, interoperability standards (e.g., HL7, FHIR, CDA), and data exchange frameworks. Collaborate with product management and engineering to translate customer requirements into functional product enhancements and strategic roadmaps. Establish structured channels for capturing field feedback on messaging, tools, and program effectiveness. Synthesize insights to inform continuous improvement of enablement programs and collaborate with Product Marketing and Product on refinement of market positioning and sales narratives. Assist in the development of RFP responses, proposals, and technical documentation. Define KPIs and success metrics for enablement programs-including ramp time, quota attainment, cross-sell engagement, and sales cycle efficiency. Analyze performance trends and use insights to improve content, training delivery, and seller activation. Requirements: Bachelor's degree in healthcare informatics, computer science, or related field (Master's preferred or equivalent experience). 7+ years of experience in healthcare technology, with experience working with health systems and ambulatory care settings. Deep understanding of leading EMR platforms (e.g., Epic, Cerner, Meditech, Allscripts, Athenahealth) and integration methodologies. Familiarity with healthcare standards and regulatory requirements (e.g., HIPAA, HITECH, HL7, FHIR, CCD/CDA, Direct Messaging). Proven experience supporting enterprise-level healthcare sales or solution engineering. Strong communication and presentation skills; able to translate technical concepts for non-technical audiences. Experience collaborating with sales, product, and engineering teams in a fast-paced environment. Previous experience in a pre-sales, sales engineering, or consulting role. Certifications in Epic, HL7, FHIR, or other healthcare IT standards. Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and healthcare data security practices. Understanding of population health, care coordination, or revenue cycle technologies. Adhere to all organizational information security policies and protect all sensitive information, including but not limited to electronic protected health information (ePHI), protected health information (PHI), personally identifiable information (PII), and Get Well information based on data classifications in accordance with organizational policy and Federal, State, local, and international regulations. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $140,000 - $170,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR EJKnOPwYGi

Job Description Title: Healthcare Solution Architect Reporting to: VP, Client Operations can be based remotely in the US, or based in our Bethesda, MD HQ Opportunity: Get Well is seeking a Healthcare Solution Architect to design and implement secure, scalable, and reliable solutions to support our clients. The Healthcare Solution Architect will be responsible for understanding business needs, translating technical specifications into business objectives, designing solutions, and guiding implementation while working with a variety of stakeholders. The ideal candidate will have experience with delivering healthcare business and technical solutions, the ability to stay up to date on market trends, and provide recommendations on new tools and technologies to improve our business solutions and deliverables. Responsibilities: Design optimized end-to-end solutions by conducting decision analysis and resolution on potential options using system mapping, organizational mapping, and business model analysis. Collaborate with key stakeholders to translate business and technical requirements into implementable products and solutions with necessary technical interfaces and integrations. Create high-level architectural and design specifications with a focus on system integration and alignment with business processes. Partner with customers to present business and technical solutions for complex functionalities. A technical and implementation subject matter to assist sales in a later stage scoping technical requirement review with existing and new customers. Work closely with product and project teams to review and analyze requirements, identifying gaps to present operational solutions and surface client needs to product teams. Demonstrate in-depth knowledge of clinical healthcare EMR systems regarding data integrations and data requirements that best serve particular use cases and outcomes. Additional knowledge around payer-side healthcare operations, particularly in Medicaid/Medicare, with expertise in provider enrollment and services solutions with an understanding of costs and provider needs. Evaluate and translate business requirements into functional system specifications and optimized business processes. Develop solutioning specific collateral that outlines the scope and implementation requirements prior to contracting. Provide guidance on workflow diagrams, process mapping, and gap analysis to define current (AS-IS) and future (TO-BE) business and system states. Lead business transformation initiatives by aligning business capability models with value streams. Integrate strategic business needs, process management, operations, and systems to deliver comprehensive solutions Requirements: Bachelor's degree with 7+ years of experience in business solutioning, or a Master's degree with 5+ years of experience, specifically in the healthcare domain. Experience leading design sessions and presenting complex business requirements to clients. Strong understanding of PDLC & SDLC methodologies (e.g., Waterfall, Hybrid Agile, Agile/Scrum), with the ability to collaborate effectively with business units and technology teams on major initiatives. Excellent understanding of configuration data management and data migration processes with knowledge on technical tools. Proficient in version control and defect management tools such as Jira. Self-motivated with the ability to manage multiple projects independently and with minimal supervision. Familiarity with the Ambulatory and Acute Medical Markets. Proven customer relationship skills, including effective presentation and meeting facilitation. Possible 10% travel within the U.S. Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About You: Demonstrated expertise in delivering healthcare business and technical solutions, including guidance on tools and methodologies across multiple subject matter areas. Provide industry insights, monitor market trends, and apply best practices to drive continuous improvement initiatives in collaboration with senior management. Stay current with evolving business policies, technologies, and market developments-including federal regulations-and recommend the adoption of new tools and technologies to enhance the quality and effectiveness of business solutions and deliverables. About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $135,000 - $160,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR 9yEo6GdLt1

Job Description Title: Senior Director, Marketing Reporting to: Chief Revenue Officer Opportunity: Get Well is seeking a visionary and data-driven Senior Director of Marketing with a demonstrated history of building brand awareness and driving enterprise B2B growth and profitability. As a key member of Get Well's leadership team, s/he will play an important role in asserting Get Well's position as the digital patient engagement market leader, reinvigorating the company brand and enabling the company to consistently hit aggressive growth goals. The Senior Director of Marketing reports directly to the Chief Revenue Officer and will help determine and drive the overall go-to-market strategy of the company. Furthermore, this individual will partner with sales, client services, product marketing, product management, business development, corporate development, and operations to build a qualified sales pipeline and brand awareness, while clearly communicating the company's value proposition to current clients and prospects. S/he will be expected to influence all aspects of the organization - both internal and external - and play a significant role in the development of strategies and tactics across a diverse sales solution set to drive revenue and profitability. The ideal candidate will be an exceptional leader who has a proven track record of crafting compelling narratives around complex technologies - especially AI - and translating them into clear, measurable business value for healthcare stakeholders. S/he will have a proven track record of bringing new products/packaging to market, hitting revenue-focused KPIs, and establishing best practices to enable a high-performing, metrics-driven marketing team. This position can be based remotely and will require occasional travel to Get Well's Bethesda, MD headquarters. Additional travel may be required. Responsibilities: Drive full stack marketing efforts across brand, demand generation, and product marketing, creating an integrated, full funnel marketing strategy across multiple channels (inbound, outbound, events, thought leadership, PR, website/digital). Build and manage a high-functioning and data-driven enterprise B2B marketing team across multiple disciplines and levels. Craft a differentiated brand narrative that clearly communicates the impact of Get Well's AI powered solutions on patient care and operational ROI. Translate complex AI technologies into simple, compelling value propositions tailored to healthcare executives, clinicians, and IT decision makers. Create scalable approaches to increase revenue growth, driving all inbound / outbound lead gen efforts and planning, executing, and measuring results Partner with sales leadership to define monthly, quarterly and annual targets for qualified leads across a portfolio of products in order to support Get Wells growth objectives Track and report out to leadership on key metrics and performance indicators such as conversion rates and attribution relative to viable sales pipeline About You: Highly goal- and metrics-oriented Strong and constructive realist with an ability to uncover truths, assess risk, lead through constructive dialogue, and arrive at balanced conclusions and risk mitigation considerations Exceptional collaborator and team member Effective communicator who drives constructive dialogue within a highly cross-functional team environment to move business forward Highly comfortable in a small to midsize company environment; able to both strategically lead teams/agencies as well as roll up the sleeves to get the job done World class professional, respected immediately not because of what he/she has done but because of how he/she leads…at all levels Intellectually curious with thirst for learning both Get Well's business and people; can assume a “patient centered” mindset Authentic, deliberate, and decisive leader who drives change and success through strategy, data, and positivity Able to move forward quickly and come to a resolution and actionable next steps Requirements: 10+ years of enterprise marketing experience with minimum 5 years leading a full stack marketing team; enterprise healthcare experience is preferred Proven experience in building and leading marketing strategies that emphasize AI or advanced analytics in healthcare or life sciences Deep experience in and understanding of enterprise healthcare, payor, and / or government healthcare highly desired Strong ability to develop high-impact storytelling that connects emerging tech with real-world ROI Highly analytical and data driven with execution mindset based on quantifiable business outcomes and ROI Quantifiable lead generation through strong demand generation and outbound / inbound efforts; proven track record in directly contributing to revenue, not just top-line leads Understanding of how to quickly accelerate Account Based Marketing (ABM) work to drive deep connection with key accounts Demonstrated ability to build market leadership through strong PR, digital media, and branding strategy Experience bringing new products to market, packaging, and driving utilization within existing client base Exceptional communicator and inspirational leader- must be comfortable working with clients, internal constituents and vendors and exceptional at motivating and developing team members into incredible talent Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About Get Well: Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well's award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace. Learn more at Get Well and follow-us on LinkedIn and Twitter. The estimated pay scale for this position is between $140,000 and $170,000 in base salary, plus annual bonus potential. Base salary is dependent upon many factors including, but not limited to, education, experience, and skills and this range is subject to change and may be modified in the future. In addition to compensation, Get Well offers full-time employees a comprehensive benefit package, 401K and incentive plans, exceptionally generous paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR GYo5dkLfz5