Medical Records Clerk jobs at Eagle Medical

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Shifts: ** + **Day Shift:** **Wednesday-Monday 7a-3:30p EST** + **Evening Shift:** **Monday-Friday 3p-11:30p EST** **Job Summary:** This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation point. The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics. **Essential Functions: ** + Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. + Validates requests and authorizations for medical record releases based on company policy and legal guidelines. + Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records. + Maintains equipment in excellent working condition. + Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. + Maintains a clean, professional appearance and complies with the company dress code. + Maintains up-to-date knowledge of applicable state laws and fee structures. + Works within assigned scope and is flexible in accepting additional assignments or account coverage during backlogs. + Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws. + Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. + Provides onboarding and training services for new employees. + Supports customer service by managing escalations and resolving issues. + Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues. + Assists with administrative tasks such as queue management and work assignments. + Produce reports and metrics as requested. **Qualifications: ** + High School Diploma (GED) required; degree preferred + Minimum 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience required + Advanced knowledge of multiple EMR platforms and ROI request types + Strong organizational and multitasking skills essential + Proficiency in Microsoft Office applications + Strong documentation, communication, and customer service skills + Demonstrated ability to manage time effectively and meet task deadlines + Willingness to learn programs and processes quickly + Self-motivated, dependable, and able to work independently or as part of a team + Proven ability to maintain productivity, utilization, and quality performance standards + Strong interpersonal and problem-solving skills + Serve as the Subject Matter Expert (SME) for assigned customer accounts, demonstrating strong skills in documentation, communication, and organization + Demonstrates strong leadership abilities + Ability to assist with onboarding and training of new employees + Ability to monitor production, utilization, and quality of employees + Ability to assist with adhering to customer SLAs, including turnaround time (TAT) **Physical Requirements: ** + Ability to sit or stand for extended periods + Physical ability to lift and carry up to 25 lbs. + Manual dexterity is sufficient for long periods typing, writing, and handling documents + Visual acuity to read documents and use a computer monitor + Clear speaking and hearing ability for communication + Adequate Hand-eye coordination and sensory abilities for job-related tasks **Information Governance Accountabilities: ** + Understand the organization's information governance program and the role's responsibilities + Participate in required education and compliance training **HIPPA/ Compliance: ** + Maintain the confidentiality of patient and client information + Comply with HIPAA standards and all relevant corporate integrity and security obligations + Report any unethical, fraudulent, or illegal behavior + Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Job Summary:** This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Essential Functions:** + Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. + Date stamps all requests and highlights pertinent data to facilitate processing. + Validates requests and authorizations for release of medical information according to established procedures. + Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. + Maintain equipment in excellent operating condition (inside and out). + Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. + May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. + Maintains a neat, clean, and professional personal appearance and observes the dress code established. + Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. + Maintains working knowledge of the existing state laws and fee structure + Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs + Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. + Maintains confidentiality, security and standards of ethics with all information. + Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. **Qualifications:** + High School Diploma (GED) required + A minimum of 2 years prior experience in a medical records department or like setting preferred + Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required + Excellent organizational skills are a must + Must be able to type 50 wpm + Must be able to use fax, copier, scanning machine + Must be willing to learn new equipment and processes quickly. + Must be self-motivated, a team player + Must have proven customer satisfaction skills + Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. **Essential Job Functions:** + Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. + Date stamps all requests and highlights pertinent data to facilitate processing. + Validates requests and authorizations for release of medical information according to established procedures. + Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. + Maintain equipment in excellent operating condition (inside and out). + Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. + May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. + Maintains a neat, clean, and professional personal appearance and observes the dress code established. + Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. + Maintains working knowledge of the existing state laws and fee structure + Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs + Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. + Maintains confidentiality, security and standards of ethics with all information. + Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. **Qualifications:** + High School Diploma (GED) required + A minimum of 2 years prior experience in a medical records department or like setting preferred + Must have strong computer software experience - general working knowledge of Microsoft Word and Excel required + Requires ability to work remotely and at times provide support in client locations. Geographical proximity to the assigned client site required. + Excellent organizational skills a must + Must be able to type 50 wpm + Must be able to use fax, copier, scanning machine + Must be willing to learn new equipment and processes quickly. + Must be self-motivated, a team player + Must have proven customer satisfaction skills + Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit ***************** . **Shifts:** + **Evening Shift:** **Saturday-Wednesday 3p-11:30p EST** + **Night Shift 1:** **Monday-Friday 11p-7:30a EST** + **Night Shift 2:** **Friday-Tuesday 11p-7:30a EST** **Job Summary:** This position is responsible for processing all release of information (ROI) requests in a timely and efficient manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals have access to medical records and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. **E** **s** **sential Functions:** + Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. + Validates requests and authorizations for medical record releases based on company policy and legal guidelines. + Performs quality checks on all work to assure accuracy, confidentiality, and correct billing of all released records. + Maintains equipment in excellent working condition. + Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. + Maintains a clean, professional appearance and complies with dress code standards. + Maintains up-to-date knowledge of applicable state laws and fee structures. + Works within assigned scope and is flexible in accepting additional assignments or account coverage during backlogs. + Complies with client site policies and procedures, including HIPAA, state and federal regulations, and labor laws. + Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. **Qualifications:** + High School Diploma or GED required + Minimum of 2 years' ROI fulfillment experience with Sharecare HDS or 3 years' of external ROI experience required + Advanced knowledge of multiple EMR platforms and ROI request types + Strong documentation, communication, and customer service skills + Proficiency in Microsoft Office applications + Strong organizational and multitasking skills essential + Willingness to learn programs and processes quickly + Self-motivated, dependable, and able to work independently or as part of a team + Proven ability to maintain productivity, utilization, and quality performance standards + Strong interpersonal and problem-solving skills **Physical Requirements:** + Ability to sit or stand for extended periods + Physical capacity to lift and carry up to 25 lbs. + Manual dexterity is sufficient for long periods of typing, writing, and handling documents + Visual acuity to read documents and use a computer monitor + Clear speaking and hearing ability for effective communication + Adequate hand-eye coordination and sensory abilities for job-related tasks **Information Governance Accountabilities:** + Understand the organization's information governance program and associated responsibilities + Participate in compliance education and role-specific training **HIPAA/ Compliance:** + Maintain the confidentiality of patient and client information + Comply with HIPAA standards and all relevant corporate integrity and security obligations + Report unethical, fraudulent, or unlawful behavior or activity + Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position will pay between $15.50 - $16.55/hr based on experience We are seeking a Medical Records/Health Information Management Specialist to work onsite at Johnson City Medical Center and Bristol Regional. Job Responsibilities: Responsible for the accurate and timely completion and submission of birth records including birth certificates and paternity acknowledgement. Collects and ensures all documentation on birth certificate worksheets are complete and accurate. Must be willing to travel to other Ballad birthing facilities to provide coverage as needed. Interact with the parents to collect and document the birth information, delivering the appropriate forms to them and providing guidance in the completion of the forms. Assists in answering and explaining information required on certificates when questioned by parent/family or staff, concerning the needed data and State Regulations. Each data element is collected from the parent and patient chart to accurately and totally complete the original birth certificate. Presents unmarried parents the opportunity to acknowledge paternity voluntarily, providing parents with informational materials to help them understand the paternity acknowledgement process. Assists with the Acknowledgment of Paternity form, which can require patience, diplomacy and sensitivity if there is conflict regarding parental responsibility. Enter birth certificate information into appropriate computer software program. Reviewing completed birth certificate for completeness and accuracy, and transmits data in a timely manner as required by state law. Collaborates closely with providers and nursing as needed. Picks up charts/requests daily from lock box and the nursing units for scanning. Must be willing to become a notary public due to documentation requirements. Experience We Love: Knowledge of CMS, and Joint Commission regulations preferred EMR experience preferred Healthcare Revenue Cycle experience preferred (Acute care facility HIM experience) Certifications: CRCR Required within 9 months of hire (company paid) #LI-JW1 Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

The Electronic Medical Records Specialist is responsible for creating, maintaining, and validating Bradley Health Care's legal electronic medical records. Duties include retrieving records from nursing units, ancillary departments, and remote campuses. All inpatient and outpatient discharged records are reconciled against census reports. The paper records are reviewed for document and patient identifiers and then prepped for the scanning process. The paper is scanned on either high-speed or flatbed scanners and image quality is reviewed for legibility. Electronic images which require manual intervention are manually indexed to the assigned the document or patient id. The electronic record is reviewed to validate the images are assigned to the proper doctype and folder. Individual pages and documents are maintained as needed including moving or rotating pages, reassigning documents to the proper encounter, splitting pages into multiple documents, and merging different documents into one. The position performs quantitative and qualitative analysis of medical records of discharged Inpatient, Observation, and Outpatient Surgery records in accordance with Medical Record policies and procedures, Medical Staff policies, JCAHO and other regulatory agency standards. The electronic medical record is reviewed for missing documents, incomplete information on existing documents, and missing signatures to ensure the record is complete and accurate. Electronic deficiencies are inserted into the record and assigned to the proper physician to complete. Changes to the record that require reanalysis are also reviewed and additional action is taken as needed. Assistance is provided to physicians as needed when they are completing their deficiencies. Other periodic duties include assisting physicians, various office duties, and answering phone within the HIM department. Qualifications JOB QUALIFICATIONS Education: High school graduate or GED equivalent required Associate degree preferred Licensure: N/A Experience: Minimum of 2 years experience in a HIM environment or 3 years of experience as a HIM Analyst preferred. One year of Medical Record and/or scanning experience preferred. Must demonstrate the ability to type 40 - 45 wpm accurately or demonstrate sufficient keyboard familiarity to perform job functions. Previous experience in a hospital HIM department preferred. Six months of analysis experience preferred. Previous experience with a document imaging system desired, preferably Siemens Imaging; will consider medical office experience. Skills: * Strong knowledge of medical record format and content for inpatient and outpatient visits. * Orientation to anatomy and physiology as well as medical terminology. * Ability to examine the chart and verify patient identification utilizing the hospital-wide patient system with complete knowledge of the registration process and pathways. * Ability to examine a form and determine its proper barcode. * Ability to identify non-standard forms and determine action required. * Ability to navigate the patient registration system. * Ability to perform computer functions in a Microsoft Windows environment. * Ability to push or lift 30 pounds. * Good verbal, written, and computer communication skills. * Detail oriented. * Ability to evaluate and process 400 documents per hour. * Adheres to the facility's confidentiality policy for all information related to patient's, their family, staff, physicians and clients. * Ability to prioritize workload and strong recall and recognition skills PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Typical office/information systems environment, subject to frequent interruptions and heavy deadline requirements. The associate is frequently working with sensitive and confidential patient and business information. Frequent sitting, and long periods of reviewing records from a computer screen. Frequent pushing, pulling, bending, stooping, reaching and climbing (steps, step ladder, stool) requires use of proper body mechanics. Often it will be necessary for individual to spend most of shift on feet. Ability to handle moderate to heavy materials while bending or reaching overhead. Dexterity of upper extremities and fingers, as well as mental and visual dexterity to names, numbers, color codes, report types, as well as hand dexterity to sort reports and/or enter data. * Work assignments require consistent periods of sitting or standing. * Dexterity of upper extremities and fingers, as well as mental dexterity for accurately sorting medical record documents. * Ability to flex neck for sorting documents. * Light to moderate lifting of 25 +/- pounds of medical record documents. * Ability to stand, bend and stretch to accommodate filing and sorting process. * Ability to communicate clearly and understandably on the telephone and in person. * Ability to understand the spoken work on the telephone and in person. WORKING CONDITIONS This position must practice good organization skills due to interruptions and interactions with other team members. Position must be able to work in a team environment and be self-directed enough to work alone when necessary. Must remain calm under stress and must be able to appropriately handle an irate person when the occasion arises (i.e., physician, hospital employee, patient). Must be able to lift, bend and carry light to medium weight equipment. Move mobile files and buggies. Full-Time Benefits * 403(b) Matching (Retirement) * Dental insurance * Employee assistance program (EAP) * Employee wellness program * Employer paid Life and AD&D insurance * Employer paid Short and Long-Term Disability * Flexible Spending Accounts * ICHRA for health insurance * Paid Annual Leave (Time off) * Vision insurance

Job Details Bradley Medical Center LLC - CLEVELAND, TN Full Time Days Health Information Management / Medical RecordsDescription The Electronic Medical Records Specialist is responsible for creating, maintaining, and validating Bradley Health Care's legal electronic medical records. Duties include retrieving records from nursing units, ancillary departments, and remote campuses. All inpatient and outpatient discharged records are reconciled against census reports. The paper records are reviewed for document and patient identifiers and then prepped for the scanning process. The paper is scanned on either high-speed or flatbed scanners and image quality is reviewed for legibility. Electronic images which require manual intervention are manually indexed to the assigned the document or patient id. The electronic record is reviewed to validate the images are assigned to the proper doctype and folder. Individual pages and documents are maintained as needed including moving or rotating pages, reassigning documents to the proper encounter, splitting pages into multiple documents, and merging different documents into one. The position performs quantitative and qualitative analysis of medical records of discharged Inpatient, Observation, and Outpatient Surgery records in accordance with Medical Record policies and procedures, Medical Staff policies, JCAHO and other regulatory agency standards. The electronic medical record is reviewed for missing documents, incomplete information on existing documents, and missing signatures to ensure the record is complete and accurate. Electronic deficiencies are inserted into the record and assigned to the proper physician to complete. Changes to the record that require reanalysis are also reviewed and additional action is taken as needed. Assistance is provided to physicians as needed when they are completing their deficiencies. Other periodic duties include assisting physicians, various office duties, and answering phone within the HIM department. Qualifications JOB QUALIFICATIONS Education: High school graduate or GED equivalent required Associate degree preferred Licensure: N/A Experience: Minimum of 2 years experience in a HIM environment or 3 years of experience as a HIM Analyst preferred. One year of Medical Record and/or scanning experience preferred. Must demonstrate the ability to type 40 - 45 wpm accurately or demonstrate sufficient keyboard familiarity to perform job functions. Previous experience in a hospital HIM department preferred. Six months of analysis experience preferred. Previous experience with a document imaging system desired, preferably Siemens Imaging; will consider medical office experience. Skills: Strong knowledge of medical record format and content for inpatient and outpatient visits. Orientation to anatomy and physiology as well as medical terminology. Ability to examine the chart and verify patient identification utilizing the hospital-wide patient system with complete knowledge of the registration process and pathways. Ability to examine a form and determine its proper barcode. Ability to identify non-standard forms and determine action required. Ability to navigate the patient registration system. Ability to perform computer functions in a Microsoft Windows environment. Ability to push or lift 30 pounds. Good verbal, written, and computer communication skills. Detail oriented. Ability to evaluate and process 400 documents per hour. Adheres to the facility's confidentiality policy for all information related to patient's, their family, staff, physicians and clients. Ability to prioritize workload and strong recall and recognition skills PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS Typical office/information systems environment, subject to frequent interruptions and heavy deadline requirements. The associate is frequently working with sensitive and confidential patient and business information. Frequent sitting, and long periods of reviewing records from a computer screen. Frequent pushing, pulling, bending, stooping, reaching and climbing (steps, step ladder, stool) requires use of proper body mechanics. Often it will be necessary for individual to spend most of shift on feet. Ability to handle moderate to heavy materials while bending or reaching overhead. Dexterity of upper extremities and fingers, as well as mental and visual dexterity to names, numbers, color codes, report types, as well as hand dexterity to sort reports and/or enter data. Work assignments require consistent periods of sitting or standing. Dexterity of upper extremities and fingers, as well as mental dexterity for accurately sorting medical record documents. Ability to flex neck for sorting documents. Light to moderate lifting of 25 +/- pounds of medical record documents. Ability to stand, bend and stretch to accommodate filing and sorting process. Ability to communicate clearly and understandably on the telephone and in person. Ability to understand the spoken work on the telephone and in person. WORKING CONDITIONS This position must practice good organization skills due to interruptions and interactions with other team members. Position must be able to work in a team environment and be self-directed enough to work alone when necessary. Must remain calm under stress and must be able to appropriately handle an irate person when the occasion arises (i.e., physician, hospital employee, patient). Must be able to lift, bend and carry light to medium weight equipment. Move mobile files and buggies. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses. A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts. This is an onsite role in Nashville, TN. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: EMR Access Coordination & Maintenance Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems. Track and manage access requests, renewals, and expirations across multiple hospital systems. Maintain up-to-date records of employee access credentials, permissions, and compliance requirements. Ensure adherence to hospital-specific access policies and procedures. Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access. Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies. Relationship Management & Communication Establish and maintain strong working relationships with hospital IT and administrative personnel. Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access. Document and maintain records of key hospital IT and administrative contacts, policies, and procedures. Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates. Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps. Training, Process Improvement & Documentation Identify opportunities to streamline access management processes and implement improvements. Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems. Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows. Establish best practices for tracking and managing EMR access efficiently. Troubleshooting & Technical Support Resolve access issues related to EMR systems, VPNs, and virtual machines. Provide guidance and support to employees experiencing login difficulties or system errors. Work with hospital IT departments to escalate and resolve complex access problems. Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate Performs other related duties as assigned. The ideal candidate will have: Associate's or bachelor's degree in health information management, information technology, or a related field preferred. Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable. Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus. Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable. Strong organizational and attention-to-detail skills to track and manage multiple access requests. Excellent communication and interpersonal skills to collaborate with internal and external stakeholders. Ability to develop and maintain relationships with hospital IT and administrative personnel. Problem-solving skills to troubleshoot EMR access issues effectively. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description Summary of Function: The Donor Records Manager oversees the quality assurance (QA) review of cadaveric and birth tissue donor eligibility charts, ensuring that donor records are complete, accurate, and compliant with internal and external standards. This role is responsible for managing corrections, maintaining efficient workflows, and fostering collaboration with partner agencies. The position includes supervising and evaluating staff performance, managing communications with medical directors, and supporting strategic initiatives. The Donor Records Manager also leads process improvement efforts using data-driven methods to enhance overall quality and compliance. MAJOR DUTIES AND RESPONSIBILITIES Manage of donor eligibility and donor record review team, identifying and addressing deficiencies, and ensuring timely completion of corrections. Oversee the review and completion of partner agency pending lists, ensuring timely communication on aged donor records and key performance metrics. Oversee chart disposition and ensure monthly chart metrics and goals by staff. Collaborate effectively with external agencies, maintaining strong communication regarding pending records and compliance. Exercise sound judgment and decision-making to provide quality solutions aligned with DCI Donor Services' mission. Provide daily supervision of QA/QC staff, including training, accountability, scheduling, and performance evaluations. Ensure staff understand their job responsibilities and address any performance gaps through feedback, coaching, and disciplinary action when necessary. Promote employee growth through mentoring and formalizing plans when appropriate. Recruit, hire, and train personnel to maintain high-quality team performance. Facilitate timely communication with medical directors, ensuring records are reviewed for eligibility determination and seeking guidance on medical issues as needed. Acts as liaison between DCIDS Quality Assurance, Tissue Bank, Tissue Recovery, Ocular Recovery, other Affiliated Tissue Processors and Medical Directors on compliance initiatives. Build and maintain positive professional relationships with internal and external stakeholders. Uphold confidentiality of patient, donor, and company information. Assist in developing and maintaining the department's strategic plan, including setting key performance indicators (KPIs) and metrics for both the team and department. Attend industry workshops and meetings to stay current with quality, regulatory, and industry standards relevant to tissue and birth tissue recovery operations. Analyze cross-departmental data to identify trends and patterns, collaborating to improve processes and ensure regulatory compliance. Apply the PDSA (Plan-Do-Study-Act) model to support consistent and effective process improvement initiatives. Lead investigations into deviations and occurrence reports, conducting root cause analysis and ensuring proper documentation and communication with stakeholders. Perform other related duties as assigned. Qualifications: Education: Bachelor's degree in a health-related field or equivalent experience in quality system management within an OPO (Organ Procurement Organization) or medical records management. Experience: Minimum of 5 years with medical records and 2 years leading staff. Licenses/Certifications: CQIA (Certified Quality Improvement Associate) or equivalent; CPTC (Certified Procurement Transplant Coordinator), CTBS (Certified Tissue Bank Specialist), or CEBT (Certified Eye Bank Technician) preferred. Skills: Proficiency in Microsoft Office (Word, PowerPoint, Excel). Strong communication, decision-making, and leadership skills.

Summary of Function: The Donor Records Manager oversees the quality assurance (QA) review of cadaveric and birth tissue donor eligibility charts, ensuring that donor records are complete, accurate, and compliant with internal and external standards. This role is responsible for managing corrections, maintaining efficient workflows, and fostering collaboration with partner agencies. The position includes supervising and evaluating staff performance, managing communications with medical directors, and supporting strategic initiatives. The Donor Records Manager also leads process improvement efforts using data-driven methods to enhance overall quality and compliance. MAJOR DUTIES AND RESPONSIBILITIES Manage of donor eligibility and donor record review team, identifying and addressing deficiencies, and ensuring timely completion of corrections. Oversee the review and completion of partner agency pending lists, ensuring timely communication on aged donor records and key performance metrics. Oversee chart disposition and ensure monthly chart metrics and goals by staff. Collaborate effectively with external agencies, maintaining strong communication regarding pending records and compliance. Exercise sound judgment and decision-making to provide quality solutions aligned with DCI Donor Services' mission. Provide daily supervision of QA/QC staff, including training, accountability, scheduling, and performance evaluations. Ensure staff understand their job responsibilities and address any performance gaps through feedback, coaching, and disciplinary action when necessary. Promote employee growth through mentoring and formalizing plans when appropriate. Recruit, hire, and train personnel to maintain high-quality team performance. Facilitate timely communication with medical directors, ensuring records are reviewed for eligibility determination and seeking guidance on medical issues as needed. Acts as liaison between DCIDS Quality Assurance, Tissue Bank, Tissue Recovery, Ocular Recovery, other Affiliated Tissue Processors and Medical Directors on compliance initiatives. Build and maintain positive professional relationships with internal and external stakeholders. Uphold confidentiality of patient, donor, and company information. Assist in developing and maintaining the department's strategic plan, including setting key performance indicators (KPIs) and metrics for both the team and department. Attend industry workshops and meetings to stay current with quality, regulatory, and industry standards relevant to tissue and birth tissue recovery operations. Analyze cross-departmental data to identify trends and patterns, collaborating to improve processes and ensure regulatory compliance. Apply the PDSA (Plan-Do-Study-Act) model to support consistent and effective process improvement initiatives. Lead investigations into deviations and occurrence reports, conducting root cause analysis and ensuring proper documentation and communication with stakeholders. Perform other related duties as assigned. Qualifications: Education: Bachelor's degree in a health-related field or equivalent experience in quality system management within an OPO (Organ Procurement Organization) or medical records management. Experience: Minimum of 5 years with medical records and 2 years leading staff. Licenses/Certifications: CQIA (Certified Quality Improvement Associate) or equivalent; CPTC (Certified Procurement Transplant Coordinator), CTBS (Certified Tissue Bank Specialist), or CEBT (Certified Eye Bank Technician) preferred. Skills: Proficiency in Microsoft Office (Word, PowerPoint, Excel). Strong communication, decision-making, and leadership skills.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently looking for a Hospital EMR Coordinator to join the team onsite in Nashville, TN. This role will be responsible for the development, implementation and maintenance of efficient systems that provide DCIDS with access to hospital electronic medical records (EMR); taking the following into consideration: DCIDS requirements, donor/recipient safety, confidentiality, data privacy, user access, and hospital EMR capabilities. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Develops and implements efficient systems that provide DCIDS with access to hospital electronic medical records. Follows and documents established methodology for initiating EMR access systems. Provides support to end-users in the installation and configuration of EMR applications. Works with Hospital Development Coordinators to obtain access to hospital personnel who will participate in implementation of agreed upon systems. Works with internal/external IT colleagues and business units to endure timely delivery of high overall satisfaction. Organizes and tracks details of each electronic medical record access system. Maintains user access accounts, including additions, changes, and terminations in DCIDS's EMR tracking system. Identifies quality improvement opportunities and facilitates improvements. Troubleshoots real time access problems. Creates professional materials pertinent to the process. Serves as the liaison between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development for all hospital EMR related issues. Supports other DCIDS Department projects, as needed. Performs other related duties as assigned. The ideal candidate will have: An associate's degree in healthcare related field, business, or information technology 1 year of professional experience in IT support or healthcare informatics environment Proficiency in Microsoft office products and Electronic Signature Platforms Exceptional teamwork, communication, and conflict management skills. Valid Driver's license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCI Donor Services is seeking a Medical Record Reviewer to join our team! The Medical Record Reviewer gathers, analyzes, maintains, and reports medical review data relating to DCIDS organ and tissue referrals. Reports data ensuring integrity and accuracy in compliance with regulatory bodies and DCIDS organizational goals. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Works with hospital staff to acquire access to hospital death lists and other appropriate records, utilizing remote electronic access when available. Reviews medical records thoroughly and accurately for assigned hospitals to ensure compliance with regulatory standards and DCIDS policy. Investigates organ referrals to determine donation potential and other outcomes Ensures accuracy in data collection, data entry, and data analysis. Investigates discrepancies in reporting and resolves inaccuracies in data. Analyzes results of reports and identifies patterns and trends in data sets. Documents all pertinent information in the DCIDS EMR and quality systems. Reports findings of medical record reviews on a regular basis internally. Creates schedule designed to complete organ and tissue referral reviews in a timely manner. Completes data for hospital dashboards in a manner that allows for timely reporting. Acts as a resource for the medical record review process. Provides ongoing communication and training as needed with staff. Participates in identifying and addressing improvement opportunities. Works independently as well as collaboratively within an interdisciplinary team. Performs other duties as assigned. The ideal candidate will have the following attributes: Associate degree. Bachelor's degree preferred. Experience working in OPO/healthcare environment or medical records department preferred. Knowledge of medical terminology preferred. Data collection and entry experience preferred. Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint, etc.) Excellent written and verbal communication skills, skilled at multi-tasking, strong attention to detail and ability to meet deadlines. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses. A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts. This is an onsite role in Nashville, TN. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: EMR Access Coordination & Maintenance Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems. Track and manage access requests, renewals, and expirations across multiple hospital systems. Maintain up-to-date records of employee access credentials, permissions, and compliance requirements. Ensure adherence to hospital-specific access policies and procedures. Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access. Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies. Relationship Management & Communication Establish and maintain strong working relationships with hospital IT and administrative personnel. Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access. Document and maintain records of key hospital IT and administrative contacts, policies, and procedures. Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates. Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps. Training, Process Improvement & Documentation Identify opportunities to streamline access management processes and implement improvements. Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems. Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows. Establish best practices for tracking and managing EMR access efficiently. Troubleshooting & Technical Support Resolve access issues related to EMR systems, VPNs, and virtual machines. Provide guidance and support to employees experiencing login difficulties or system errors. Work with hospital IT departments to escalate and resolve complex access problems. Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate Performs other related duties as assigned. The ideal candidate will have: Associate's or bachelor's degree in health information management, information technology, or a related field preferred. Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable. Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus. Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable. Strong organizational and attention-to-detail skills to track and manage multiple access requests. Excellent communication and interpersonal skills to collaborate with internal and external stakeholders. Ability to develop and maintain relationships with hospital IT and administrative personnel. Problem-solving skills to troubleshoot EMR access issues effectively. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Full-time Description Hours: Monday-Friday 8:30am-5:00pm The Medical Records Clerk is responsible for maintaining the accuracy, integrity, and confidentiality of all patient health information. This role ensures medical records are complete, properly scanned, stored, and released in accordance with hospital policies, state regulations, and HIPAA. The Medical Records Clerk supports clinical staff and administration by providing timely access to accurate patient information and assisting with compliance, auditing, and quality review processes. --- Essential Duties & Responsibilities · Ensure all Electronic Medical Record (EMR) data is accurate, complete, and concise. · Prepare, scan, and analyze patient medical records for accuracy and completeness. · Send deficiency/delinquent letters to physicians regarding incomplete records in compliance with medical staff regulations. · Perform Release of Information (ROI) via fax, phone, or mail while following surgery center policies, HIPAA, and state privacy laws. · Maintain integrity and organization of scanned and stored records. · Retrieve and manage archived paper charts when necessary. · Troubleshoot documentation issues and assist in resolving problem areas with the Administrator/Business Office Manager. · Interact with nurses, physicians, and staff to ensure timely completion of records. · Provide flexibility and support for other business office tasks as assigned. --- Qualifications · Education: High School Diploma or equivalent required. · Experience: o Knowledge of medical terminology or orthopedic specialty preferred. o Experience with medical records or health information management preferred. o Familiarity with HIPAA and patient confidentiality standards preferred. Skills: o Proficiency in Microsoft Office (Excel, PowerPoint, Word). o Ability to spell accurately with neat, legible handwriting. o Strong attention to detail and organizational skills. o Excellent communication skills and ability to work with physicians and clinical staff. o Ability to maintain confidentiality in handling sensitive medical information.

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses. A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts. This is an onsite role in Nashville, TN. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: EMR Access Coordination & Maintenance Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems. Track and manage access requests, renewals, and expirations across multiple hospital systems. Maintain up-to-date records of employee access credentials, permissions, and compliance requirements. Ensure adherence to hospital-specific access policies and procedures. Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access. Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies. Relationship Management & Communication Establish and maintain strong working relationships with hospital IT and administrative personnel. Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access. Document and maintain records of key hospital IT and administrative contacts, policies, and procedures. Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates. Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps. Training, Process Improvement & Documentation Identify opportunities to streamline access management processes and implement improvements. Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems. Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows. Establish best practices for tracking and managing EMR access efficiently. Troubleshooting & Technical Support Resolve access issues related to EMR systems, VPNs, and virtual machines. Provide guidance and support to employees experiencing login difficulties or system errors. Work with hospital IT departments to escalate and resolve complex access problems. Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate Performs other related duties as assigned. The ideal candidate will have: Associate's or bachelor's degree in health information management, information technology, or a related field preferred. Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable. Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus. Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable. Strong organizational and attention-to-detail skills to track and manage multiple access requests. Excellent communication and interpersonal skills to collaborate with internal and external stakeholders. Ability to develop and maintain relationships with hospital IT and administrative personnel. Problem-solving skills to troubleshoot EMR access issues effectively. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

HIM Assistant for NHC Place Sumner NHC Place Sumner is looking for an HIM (Medical Records) Assistant to join our team! The position assists the Health Information Technician/Practitioner of the center with clerical and other duties established for the medical record keeping practices. Qualifications * Minimum of 1-3 years of previous experience working in the field of Health Information preferred. * Certification of CCS, CCA, or CPC-A preferred, not required * High school graduate or equivalent. * Be able to type and understand the Medical Record Systems, including filing. Understand and utilize medical terminology, ICD-10-CM, coding principles, concurrent and Discharge Analysis Procedures, scanning and attention to detail. * Possess personal attributes to include professionalism, neatness, accuracy, articulates pleasantly and cooperative with all staff. Pay: $16.00 - $18.00 Full Time Position Highlights: Are determined by the center and may include, but are not limited to the following: * Determine upon admission of patients whether additional admission data is needed and obtain missing information. * Check the EHR quantitatively on admission and periodically (once per month minimum) to assure completeness, accuracy, and internal consistency. * Communicate with and assist the medical staff and alias health personnel in updating the EHR. Interact with other departments, physicians, administrator, and regional support staff. * Maintain flow of reports to the EHR - scan into. * QA all forms that are scanned into the EHR and update as needed. * Upon discharge, check records quantitatively to assure completeness and accuracy within thirty (30) days of the discharge or in accordance with state requirements. * Ensure that diagnoses have been listed according to ICD-10-CM * Maintain overflow records as applicable. * Collect, collate, and maintain statistical data as needed. * Provide information for medical audits as instructed. * Maintain and control the release of information to authorized personnel as instructed by the Health Information Technician/Practitioner. * Type and/or transcribe reports or correspondence according to the needs of the Health Information department. * Other duties as may be assigned from time to time. National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality long-term care. Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages. We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services. The NHC environment is one of encouragement and challenge ... innovation and improvement ... teamwork and collaboration ... and honesty and integrity. All NHC employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve. If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/locations/nhc-place-sumner/ EOE

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we've proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we've built a supportive, collaborative environment where professionals thrive and patients feel cared for. What We Do: Our team is growing, and we're looking for a skilled professional to join us! You'll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We'd love to meet you! Why You'll Love Working Here: We're committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more. Position Summary The Medical Informatics Clerk is responsible for scanning, organizing, and electronically filing patient documents within the Electronic Medical Record (EMR) system. This role ensures accuracy, confidentiality, and timely completion of scanning tasks while supporting the department through error list management and cross-training in medical record release functions. The position requires strong attention to detail, effective communication, and the ability to work efficiently in an open, multi-person team environment. Primary Responsibilities Pick up documents from designated areas multiple times daily and maintain an orderly workflow of papers awaiting scanning. Scan and index documents into appropriate electronic folders in a timely and accurate manner.Work assigned electronic error lists and ensure corrections are completed promptly. Task documents to providers when needed and escalate system issues that cannot be resolved independently. Maintain strict patient confidentiality and adhere to all Medical Informatics policies and procedures. Cross-train and provide coverage for Medical Records Release during vacations or inclement weather. Maintain a clean and organized work area and demonstrate teamwork by assisting colleagues as needed. Answer departmental phone calls with professional and pleasant communication. Attend required meetings and participate as requested. Perform other duties as assigned to support the overall success of the department and organization. Education & Experience High School diploma or equivalent required. Previous experience in medical records or healthcare office support preferred. Skills & Competencies Knowledge of HIPAA regulations and basic medical records processes. Strong attention to detail and accuracy in document handling. Ability to remain focused and productive in an open, multi-staff environment. Proficiency with electronic medical records systems and electronic filing programs. Proficient in Microsoft Office applications, including Excel and Teams. Strong English grammar and spelling skills. Ability to meet scanning deadlines and manage multiple tasks effectively. Excellent interpersonal skills and ability to work collaboratively. Manual dexterity, eye-hand coordination, and the ability to distinguish letters, numbers, and symbols. Working Conditions Work is primarily performed in a clinical office setting and involves frequent telephone and in-person communication with patients and staff. The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions. The work environment reflects typical conditions found in a medical practice, including exposure to standard clinical equipment, patient interactions, and administrative workflows. There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances. Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting. The position may also involve occasional stress due to multiple responsibilities and competing priorities. Disclaimer This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.

This position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with clinic and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Job Responsibilities Provides and coordinates registration support for the clinical staff and management team. Provide guidance and development for Baptist One Care and Baptist Medical Group staff for best practices related to appointment scheduling, registration, and front desk workflows. Maintains a technical aptitude to conduct Baptist One Care system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provides Baptist One Care training for BMG registration and scheduling new hires. Performs other duties as assigned. Specifications Experience Description Minimum Required Preferred/Desired One (1) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Two (2) plus of physician practice experience. In depth understanding of governmental and commercial payers. In depth knowledge of revenue cycle and practice management systems. Education Description Minimum Required Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Description Minimum Required Preferred/Desired Proficiency in EPIC practice management. Special Skills Description Minimum Required Preferred/Desired Ability to use word processing, spreadsheet, internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers. Licensure Description Minimum Required Preferred/Desired

This position focuses on patient access as the beginning of the revenue cycle for BMG clinics and BMG Foundations. including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will interact directly with BMG clinic, BMG Foundation, and CBO staff, the BMG management team, the Epic BOC team and other staff at various levels within the organization. Performs other duties as assigned. Responsibilities Provides Baptist OneCare training for BMG registration and scheduling new hires. Maintains a technical aptitude to conduct Baptist OneCare system testing analysis and provide recommendations for improvement in the areas of appointment scheduling, registration and front desk activities. Provide guidance and development for Baptist OneCare and Baptist Medical Group and Baptist Medical Group Foundations staff for best practices related to appointment scheduling, registration, and front desk workflows. Provides and coordinates registration support for the clinical staff and management team. Completes assigned goals Specifications Experience Minimum Required Three years plus of physician practice experience. In depth understanding of governmental and commercial payers. In-depth knowledge of revenue cycle and practice management systems. Two years plus of training experience. Preferred/Desired Education Minimum Required Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Preferred/Desired Associates degree or equivalent in healthcare of business-related field preferred, or equivalent combination of education and experience. Training Minimum Required Proficiency in EPIC practice management Preferred/Desired . Special Skills Minimum Required Ability to use word processing, spreadsheet, Internet, order processing, practice management, scheduling, patient registration and charge entry. Ability to work collaboratively with providers and staff to create a team-oriented environment. Proven track record in presentations and education of staff and providers.