Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Customer Care Specialist II
Management Level
Individual Contributor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH AND LIVE IN PHOENIX, AZ.
Key Responsibilities:
Proficient in all knowledge base requirements.
Manage high volume of inbound calls, emails and SMS.
Identify client needs, research issue and provide solutions and/or alternatives.
Meet and/or exceed quality guidelines and key performance criteria.
Work across the organization as needed to resolve client requests.
Effectively communicate how to use any of our customer facing tools.
Perform other task and duties as requested by management.
Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.
Skills:
Excellent oral and written communications skills, particularly in a phone, email or chat context.
Attention to detail and follow-through.
Demonstrated ability to adapt in a changing environment.
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
Demonstrated experience being a customer-focused, service-oriented professional.
Qualifications:
High School Diploma/GED and 3 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
OR 5 years' experience in a related field
Preferred:
Working knowledge and proficiency with Microsoft Office products.
Must have flexibility to work evenings, weekends, holidays as required.
Ability to handle multiple projects/tasks at a time.
Servant team member with ability to build strong trusted relationships.
Work Environment:
Remote position with 2 days in office
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$18.2-27.3 hourly Auto-Apply 2d ago
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Regional Sales Manager - West Region
Continental Tire The Americas, LLC 4.8
Phoenix, AZ jobs
**THE COMPANY** Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2023, Continental generated sales of 41.4 billion and currently employs around 200,000 people in 56 countries and markets.
ContiTech is one of the world's leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe, and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America.
Are you ready to shape the future with us?
**HOW YOU WILL MAKE AN IMPACT**
Lead regional sales team to grow and sustain top line sales and bottom-line margin growth to achieve specific regional goals and objectives in replacement products channel organization. This position is responsible for the Western Region of the United States. This position has direct reports. This position is a remote based position. The region consists of the following states: CA, AZ, NM, CO, NV, WY, OR, WA, MT, UT, ID, AK, and HI.
We're looking for a motivated team member who is eager to grow, learn, and make an impact. This role is a great opportunity for someone ready to take the next step in their career and apply their existing skills in new ways. We value curiosity, adaptability, and a strong desire to continue developing professionally. If you're passionate about learning and contributing to a collaborative environment, we'd love to hear from you.
Responsibilities:
+ Drive sales growth and meet/exceed revenue targets within the assigned region.
+ Develop regional plans to determine process to achieve goals and objectives, i.e., identify top line sales and bottom-line margin growth strategies through waterfall analysis, management of distributors, strategies to overcome competitive threats etc.
+ Develop and maintain key customer relationships to ensure customer value is sustained.
+ Develop skill sets of sales representatives and manage performance to improve individual capability to achieve results expected.
+ Provide feedback and liaise with sales and marketing management re: business opportunities, sales and marketing strategies that help leverage the Continental brand.
+ Responsible for performance management and the development of sales personnel to include career development, coaching, and retention initiatives.
+ Coach and mentor sales personnel in establishing professional relationships with appropriate levels of client decision makers.
+ Extensive travel will be necessary. i.e., greater than 50% of time
**WHAT YOU BRING TO THE ROLE**
+ Bachelor's degree in business or related field.
+ 7 years of sales experience.
+ Demonstrated capabilities relevant to the role, with the ability to apply prior experience in new or broader contexts.
+ Strong learning agility and openness to developing new skills.
+ Proven ability to collaborate, take initiative, and adapt to changing priorities.
+ Prior experience in related areas is beneficial but not required, we welcome candidates ready to grow into this role.
+ Experience with direct end user accounts and selling via distribution channels.
+ 3 years management experience.
+ Candidate is expected to be proficient in MS Office applications.
+ Candidate must have excellent written and verbal communication skills to effectively interact with customers and executive management in the marketplace and internally in the company.
+ Candidates must be self-motivated, capable of prioritizing and performing multiple tasks and possess strong leadership skills to motivate and lead a sales team.
+ Leads others through change and can deal with resistance.
+ Ability to prioritize and multitask in fast-faced, changing environment.
+ Prior experience utilizing CRM.
+ Candidate must be located within the region.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
+ No relocation assistance is offered for this position.
**ADDITIONAL WAYS TO STAND OUT**
+ Experience in the automotive after-market business is preferred, but not essential.
+ Basic knowledge in SAP
The expected annual base salary range for this role is $101,600.00 - $127,000.00 a year. This position is also eligible for a competitive variable sales incentive bonus program paid out on a quarterly basis. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
**THE PERKS**
+ Immediate Benefits
+ Robust Total Rewards Package
+ Paid Time Off
+ Volunteer Time Off
+ Tuition Assistance
+ Employee Discounts, including tire discounts.
+ Competitive Bonus Programs
+ Employee 401k Match
+ Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
+ Hybrid Work
+ Employee Assistance Program
+ Future Growth Opportunities, including personal and professional.
+ And many more benefits that come with working for a global industry leader!
**EEO-Statement:**
EEO / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities for qualified individuals with a disability and protected veterans, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to ******************** or contact US Recruiting at ************. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
$101.6k-127k yearly 60d+ ago
CNC Field Service Technician - (Remote Work)
TMG Chicago 4.1
Peoria, AZ jobs
Join a USA Today Top Workplace!
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage by improving productivity.
With over 20 years of experience supporting the metalworking community of Northern Illinois and Indiana, HFO Chicago is the exclusive distributor for Haas CNC machine tools and rotary products. We're proud to represent America's largest machine tool builder, offering a complete range of; 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas machine tools and rotary products are built to deliver high accuracy, repeatability and durability.
We are currently seeking an adventurous and diligent Field Service Technician. This role will provide exciting opportunities to work for a multifaceted company in a fast-paced, growing industry.
HFO Chicago is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
This role does require travel to our customer facilities. We provide a company vehicle and all gas expenses on behalf of the company are paid for.
Job Responsibilities
The CNC Technician needs to have strong mechanical and electrical proficiency, to be able to troubleshoot and repair CNC equipment. This position reports directly to the Service Manager. Duties include, but are not limited to:
Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer's organizations (Company provided vehicle & gas for travel paid for by the company)
Using on-line technical documents, manuals and vendor resources to research machine issues
Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation
Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training
Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company
Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year.
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Job Qualifications and Proficiencies:
Demonstrated ability in mechanical/electrical repair or engineering desired. CNC Repair background a plus.
Ability to read and interpret drawings and schematics is required.
Software experience, like Microsoft office, is a plus (this position does require the use of a laptop, smart phone and various software applications)
Excellent technical, communication, and presentation skills are a must.
The CNC Technician must be able to meet the physical requirements of the job, regularly lifting 40-50 pounds.
This position requires flexible hours and frequent travel and driving throughout a regional territory. You will be dispatched each day from your home, and the travel to customer's sites to work.
What's in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks' Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program
Mental and Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
Is frequently required to use hands to finger and reach with hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Job Requisition ID#: 1454B (Peoria, IL)
$51k-84k yearly est. 43d ago
Sales Program Advisor
Smart Start 4.3
Tucson, AZ jobs
Sales Program Advisor
_____________________________________________________________________________________________________
DEPARTMENT: Care Center Sales
REPORTS TO: Sales Manager
FLSA: Non-Exempt (Hourly + Incentives)
Hours of Operation: Monday-Friday 10AM-7PM, Saturday & Sunday 8AM-5PM
*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment*
Why You Should Join Us!
Hourly-rate pay along with uncapped, performance-based commissions and incentives, allowing you to maximize your earning through your own hard work and achievements
A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology
Position Summary
The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our (English and Spanish speaking) customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. By understanding customer needs and providing tailored solutions, the Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization. The Advisor is also entrusted with upholding our incredible reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions.
Essential Duties and Responsibilities
Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
Identify and pursue new sales opportunities through networking, referrals, and cold calling.
Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
Prepare and deliver compelling sales presentations tailored to client needs.
Stay informed on industry trends and competitor offerings through market research.
Adhere to company policies, procedures, and confidentiality standards.
Provide general Care Center support and perform other duties as assigned.
Qualifications
High school diploma or equivalent required.
Bachelor's degree in a related field or equivalent professional experience is preferred.
Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM software and sales tracking tools.
Strong verbal and written communication skills with a professional demeanor.
Excellent attention to detail and ability to multitask with a sense of urgency.
Adaptable and resourceful in fast-paced, dynamic environments.
Courteous, confident, and collaborative interpersonal skills.
Self-awareness and the ability to read and respond to audience needs.
Understanding of industry trends and competitor offerings is preferred.
Bilingual proficiency in English and Spanish qualifies for additional compensation.
Physical Demands & Work Environment
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, employees are regularly required to communicate clearly-both verbally and in writing-and frequently use hands and fingers to operate phones, computers, and other office equipment.
Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds.
Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.
This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities.
Employment is at-will, and this document does not constitute a contract or guarantee of continued employment.
#LI-Remote
$50k-88k yearly est. 27d ago
Zone Installation Specialist, Imaging Systems (Remote/Travel: West Zone)
Philips 4.7
Phoenix, AZ jobs
Join Philips Healthcare as a Zone Installation Specialist West Zone (AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, and WY), where you will WOW our customers by using your strong technical skills in providing the best in class install and customer service! Your role:
* Work to learn the installation process and establish rapport with customer while demonstrating a sense of urgency to identify and resolve customer issues.
* Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities.
* Adopts best practices, schedules own activities & makes him/herself available to assist others.
* Performs all administrative duties within established Philips and regulatory timeframes, which may include timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
You're the right fit if:
* You've acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries. Preferred experience in Image Guided Therapy equipment.
* Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
* You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
* You must be able to:
* Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
* Travel can be up to 100% via car/air/train/bus. May include weekend stays and occasional international travel (overnight stays over multiple weeks may be required).
* Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
* Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture.
Philips Transparency Details
The hourly pay range for this position in ID, MT, NM and UT is $24.00 to $37.00, plus overtime eligible.
The hourly pay range for this position in AZ, CO, NV, OR, and WY is $25.00 to $39.00 plus overtime eligible.
The hourly pay range for this position in WA is $27.00 to $41.00, plus overtime eligible.
The hourly pay range for this position in CA is $28.00 to $44.00, plus overtime eligible.
This role may also includes an annual incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to West Zone (AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, and WY),
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
$49k-72k yearly est. Auto-Apply 8d ago
Legal Counsel - Mobility
Automotivemastermind 4.4
Arizona jobs
About the Role:
Grade Level (for internal use):
10
Legal Counsel - Mobility This position is fully remote, and we welcome applications from qualified candidates located anywhere within the United States.
About S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
For more information, visit **************************
The Legal Counsel position is responsible for supporting a rapidly growing business by partnering with and advising business teams on a variety of commercial contracts and legal issues. The position represents an excellent opportunity to make substantial contributions to a dynamic and thriving business. The successful candidate will be an experienced commercial contracts attorney that is a team player and someone who can creatively solve problems while applying sound business and legal judgment to a wide variety of commercial contracts and relationships.
As Legal Counsel you will:
Draft, review and negotiate a variety of commercial contracts, including non-disclosure agreements, technology and software licenses, master service agreements, SOWs, SaaS agreements, professional services agreements and a wide array of other vendor agreements
Contribute to the negotiation of agreements with vendors and suppliers to achieve the optimal combination of service, cost, quality and risk mitigation
Manage the standard procurement agreement process, from intake and drafting through negotiation and execution
Conduct research on an as needed basis
Work on special projects on an as needed basis
What we're looking for:
Juris Doctorate degree from an accredited law school, required
At least 3 years law firm or a combination of law firm and in-house hands-on experience drafting and negotiating contracts, including non-disclosure agreements, technology and software licenses, master service agreements, SOWs, SaaS agreements, professional services agreements and a wide array of other vendor agreements
Experience effectively handling a high volume of contracts
Excellent verbal and written communication, negotiation and presentation skills with the ability to effectively interact with legal and non-legal team members
Detail-oriented with strong organizational skills
Aptitude to quickly learn and develop new skills
Independent and innovative thinker with excellent analytical and reasoning skills and judgment
Ability to juggle multiple clients and projects simultaneously with competing demands
Strong work ethic with excellent follow up skills and a proactive mindset
A self-starter with an ability to work independently and as part of a team
General understanding of data privacy and protection laws
Familiarity with automotive advertising guidelines a plus
Familiarity with artificial intelligence and machine learning issues a plus
Licensed to practice law in the United States.
Right to work requirements:
This role is limited for candidates with indefinite right to work within the USA.
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $75,671 to $150,000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link ********************************************
About automotive Mastermind:
Who we are:
Founded in 2012, automotive Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotive Mastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
At automotive Mastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
What we do:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
What's In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: *****************************************
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ************************. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: *************************** and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster **************************************************************** describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ********************************************************************************************
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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), LGLLGL202.1 - Middle Professional Tier I (EEO Job Group)
$75.7k-150k yearly Auto-Apply 2d ago
Inside Sales Representative - WORK FROM HOME
Yourmechanic 4.3
Phoenix, AZ jobs
Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.
YourMechanic is making that happen!
YourMechanic is an online marketplace that enables vehicle owners to find local mechanics for home or office car repair services. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We're making car repair less expensive, exceptionally convenient, and completely transparent.
We also happened to be well funded, growing rapidly, and looking for talented folks to join our team.
Position:
Having grown and scaled rapidly over the past year, YourMechanic is growing its first inside sales team. Join us on our mission to revolutionize the auto repair industry by helping us bring our services to everyone! We are looking for someone who can roll up their sleeves, who has the entrepreneurial mindset of getting things done, and who is hungry to close deals..
Specific Areas of Responsibilities:
- Perform outbound sales activities such as cold calling, lead follow-up, email campaigns, and sales qualification in targeted verticals
- Set up in person meetings as needed
- Achieve and exceed regional sales targets through execution of demand generation activities
- Tightly manage activity in CRM tool and maintain sales metrics
Requirements:
- Entrepreneurial mindset
- Excellent verbal skills: ability to speak clearly, confidently, and professionally both on the telephone and in-person
- Writing skills: ability to write clearly and succinctly, to adapt writing style to match the audience, and to develop complete, polished proposals
- Strong organization and follow through skills
- Must be self-motivated with a winning attitude
- Must be coachable and willing to implement new approaches to improve effectiveness
- 4 year degree
- Experience in automotive a plus, not a must
Compensation:
- $10-$12 + Commission
- Work from home!
TO APPLY: Send your resume, with a brief description of your relevant experience in the body of your email, to [email protected].
$10-12 hourly Auto-Apply 60d+ ago
Customer Service Representative - WORK FROM HOME
Yourmechanic 4.3
Phoenix, AZ jobs
Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.
YourMechanic is making that happen!
YourMechanic is an online marketplace that enables vehicle owners to find local mechanics for home or office car repair services. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We're making car repair less expensive, exceptionally convenient, and completely transparent.
We also happened to be well funded, growing rapidly, and looking for talented folks to join our team.
Position:
We are looking for a Customer Service Representative to deliver best-in-class support to our customers, and fleet partners, through phone, email, and chat/text. The ideal candidate is comfortable working in a fast pace environment and committed to creating a top-notch experience for our customers and partners.
Responsibilities:
- Provide high quality service and support to both customers and partners via phone, email, and chat/text
- Solve problems and thoughtfully address issues experienced by customers and partners
- Act as internal advocate for our customers and fleet partners by relaying user feedback and offering suggestions to improve our service and operations
Requirements:
- Minimum 1-2 years of experience in customer service
- Strong attention to detail and the ability to multi-task
- Experience providing support via phone, email, and chat
- A smile in your voice and the natural ability to turn a frown, upside down
- Positive attitude and passion for success
- Exceptional time management skills
- The ability to thrive in a fast-paced, dynamic environment
- Tech savvy with Mac and iOS experience
- Able to type 50+ WPM
- College degree or equivalent work experience
Benefits:
- Excellent benefits (Medical, Dental, and Vision)
- Flexible PTO policy
- Work from home!
TO APPLY: Send your resume, with a brief description of your relevant experience in the body of your email, to [email protected].
$29k-37k yearly est. Auto-Apply 60d+ ago
Sr. Software Engineer - Reliability Engineering
Cox Enterprises 4.4
Phoenix, AZ jobs
Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Sr Software Engineer Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift
Compensation
Compensation includes a base salary of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
About the Team
We're building a Reliability Engineering team that architects and scales intelligent automation platforms for reliability at Cox Automotive. This isn't traditional operations-we write code that prevents incidents, build AI-driven response systems, and create platforms that make our engineering organization more resilient. This is a ground-floor opportunity within our Center of Excellence to shape the future of how we respond to, learn from, and ultimately prevent incidents across our complex cloud-based services.
About the Position
You are a software engineer with a passion for operations who wants to build intelligent incident response automation at scale. Imagine writing code that prevents incidents before they happen, building AI-driven response systems that learn from every outage, and creating platforms that empower engineers across the organization to build more resilient systems.
Ambitious, independent self-starter who finds joy in exploring and evolving reliability solutions with engineering teams. You're a quick study who gets excited about tackling challenging operational problems with software and seeing the impact of your work across the enterprise.
As a Senior SRE at Cox Automotive you could:
* Build automation that reduces toil and empowers engineering teams.
* Create tools and platforms that help teams understand and improve their system reliability.
* Reimagine how we learn from incidents and turn insights into preventive measures.
* Experiment with new approaches to observability, monitoring, and alerting.
* Bring your engineering expertise to complex production challenges.
* Explore how AI can transform incident detection, triage, and response.
* Partner with teams across the organization to review & analyze incidents and solve reliability problems at scale.
* Drive technical conversations that shape how Cox Automotive builds resilient systems.
* Turn operational pain points into engineering opportunities.
* Define what modern incident response engineering looks like for our organization.
Qualifications:
* Professional experience with static languages (Java, C#, Go) and dynamic languages (Python, Ruby, JavaScript) and understand the tradeoffs of each.
* Distributed systems expertise and understanding of failure modes.
* Experience building internal platforms, developer tools, or automation that scales.
* Git/version control and CI/CD pipeline experience.
* Infrastructure as code and API design experience.
* Track record eliminating toil through intelligent automation.
* Production ownership experience (on-call, incident response, observability).
* Systems thinking mindset-understanding how components interact at scale.
* Eager to dig into problems and bring proposed solutions to group discussion.
* Open to feedback and able to creatively adapt multiple ideas into solutions.
* Strong technical writing including high and low-level diagramming techniques.
* Analytical skills and careful attention to detail.
* Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
Pluses: Chaos engineering, lean methodologies, open-source contributions, public speaking skills.
Why This Role Is Different
You're Building Product: Own a roadmap, write design docs, ship features-not just keeping lights on.
Ground Floor: Shape SRE practices that ensure reliability, availability, and performance across Cox Automotive.
AI at the Forefront: Work with cutting-edge LLM technology to solve real production problems.
Leadership Path: Grow into technical acumen, work with leadership across all levels, shape reliability strategy.
About the Company
Cox Automotive Inc. is transforming the way the world buys, sells, owns and uses cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The global company has over 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of Cox Enterprises, Inc., with revenues of $18 billion.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
$101.5k-169.1k yearly Auto-Apply 8d ago
Associate Service Technician Coolidge
Lucid Motors 4.4
Coolidge, AZ jobs
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As an Associate Service Technician, you will focus on performing Pre-Delivery Inspections (PDI), detail services, test drives, and basic repairs on Lucid vehicles before customers take delivery. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As an Associate Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion. The role is based out of our Coolidge facility and will be performing PDI inspections and Reconditioning efforts as well as other duties appropriate for the role and level.
Responsibilities:
* Basic repairs on Lucid vehicles including but not limited to - remove and replace parts, body adjustments, tire and wheel exchanges, functionality testing, test driving, and work order administration on vehicles for delivery, etc.
* Effectively work with the appropriate software suite to properly and completely document all vehicle interactions.
* Perform software updates as needed on cars in the process of inspection.
* Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
* Learn High/Low Voltage systems
* Demonstrate attention to detail and passion for creating positive client experiences
* Ability to work remotely and support mobile service team as needed, travel may be needed
* Other duties as assigned
Qualifications:
* 18+ years of age or older
* Able to learn the High/Low Voltage process
* Customer facing experience exhibiting excellent written and verbal communication skills
* Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
* Willingness to complete Lucid provided CPR training post hire
* Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications:
* Experience in automobile repair environments
* Prior experience with Pre-Delivery Inspections (PDI)
* Previous experience with EV diagnosis and repair
* Basic electronic principles
* Willingness to obtain ASE Certification per Lucid's Career Framework and additional required licenses (A4, A5, A6, A7)
* EPA 609 Certification (willing to obtain upon hire)
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (hourly)
$23-$32 USD
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
$92k-145k yearly est. Auto-Apply 15d ago
Director of Digital & Lifecycle Marketing
Super Star Car Wash 3.7
Phoenix, AZ jobs
What The Role Is
We re looking for a strategic, data-driven marketing leader to own and operate our Targeted Marketing Engine, driving measurable growth across acquisition, conversion, retention, and loyalty. This role sits at the intersection of digital marketing, lifecycle strategy, and analytics, leveraging Customer Data Platform (CDP), CRM, predictive modeling, and AI-driven personalization to deliver industry-leading ROAS and CAC.
You ll transform insights into actionable strategies, optimize paid media, and orchestrate personalized journeys that maximize Lifetime Value (LTV) and revenue. This is a rare opportunity to build an end-to-end digital marketing strategy for a fast-growing brand and set the standard for the car wash category.
This is a high-ownership, individual contributor role that operates through strong partnership leveraging paid media and lifecycle agencies, platform customer success teams, and internal collaborators across analytics, brand, and marketing to drive scale and results.
This is truly a one-of-a-kind opportunity for a marketer to be the first in the car wash category to build out an end-to-end digital marketing strategy. Super Star has invested in a best-in-class engine that is ready for a true driver. This is one of those roles where you can have a massive impact on company results and create a marketing schema playbook that will continue to be in demand across industries for years to come. If you re a digital marketer ready to hit the gas with a fast-growing company, this is an exceptional opportunity!
Preference will be given to Phoenix, Arizona based candidates to work a hybrid schedule in our corporate support center. Strong candidates residing in CT/MT/PT will be considered for a fully remote opportunity requiring at least monthly travel to Phoenix.
What You'll Be Doing
(These responsibilities are to be performed with or without reasonable accommodation)
Targeting Engine Ownership & Activation
Own and actively operate our Targeting Engine, powered by our CDP, spanning paid digital, CRM, lifecycle, and other targeted marketing channels
Translate data and predictive outputs into audience strategies, offer frameworks, journey design, and channel prioritization
Ensure insights are consistently applied across the full funnel: acquisition, trial, frequency, conversion, retention, and loyalty
Using our platforms and in partnership with platform partners, drive personalization and relevance at scale through segmentation, predictive modeling, and AI-driven decisioning
Marketing Strategy, Planning & Implementation
Serve as the primary marketing strategist for data- and insight-led growth, proactively identifying customer needs, opportunities, and gaps based on performance and behavioral data
Translate insights into clear, actionable marketing strategies and plans, including campaign objectives, audience segments, messaging direction, offer strategy, channel mix, and measurement approach
Provide clear recommendations on what to launch, how to launch it, and how to test and optimize it, partnering with Brand, Lifecycle, Paid Media, and Field teams to bring plans to life
Guide the launch, testing, nurturing, and ongoing optimization of campaigns and audience segments, ensuring programs evolve based on learning and performance
Customer & Behavioral Insights
Own our audience insights across all customer types, segments, and lifecycle stages
Build and manage customer segments, cohorts, and journey maps from acquisition through loyalty
Lead cohort and behavioral analysis to understand acquisition, conversion, frequency, churn, and reactivation over time
Own the measurement and reporting of Lifetime Revenue (LTR) and Lifetime Value (LTV) by segment, channel, journey, region, product/service, etc
Identify key value drivers and behavioral inflection points that shape customer growth
Translate audience response to messaging, offers, pricing, and experiences into clear strategy and investment guidance
Testing, Experimentation & Incrementality
Lead A/B and multivariate test design, execution, measurement, and analysis across channels and lifecycle stages
Establish frameworks to measure incrementality, lift, and true causal impact of marketing efforts
Partner with Paid Media and Lifecycle agency teams to test and measure channels, audiences, offers, and creative
Translate test results into clear next actions that drive measurable growth and efficiency
Paid Media Strategy & Agency Management
Own ROAS and performance accountability across paid and targeted and attributable channels, in partnership with agency teams. Focus on paid search, social, email, text, streaming audio, etc
Owns paid media budget purse-strings with the VP, Marketing
Set measurement frameworks, success metrics, and optimization priorities for paid media
Translate insights into clear direction on targeting, bidding, creative, and channel strategy
Ensure media investment aligns with audience insights, LTR/LTV goals, and incremental growth
Platform Expertise & Enablement
Serve as our subject matter expert in our CDP platform, including identity resolution, segmentation, predictive modeling, and AI capabilities
Act as platform owner and strategic lead across CDP and CRM tools, maintaining hands-on fluency to guide strategy, provide QA, and selectively execute when needed, while agency partners manage the majority of campaign build and deployment
Define standards, workflows, and scalable models that enable targeted marketing at scale
Build tools and frameworks that support effective audience targeting and journey orchestration
Partner with Marketing, Ops, IT, and external vendors to ensure data quality, governance, and platform performance
Strategic Partnership & Leadership
Deliver proactive insights and growth recommendations that shape marketing strategy and investment decisions
Partner closely with the Sr. Director of Brand to inform creative direction, asset development, and messaging based on audience and performance insights
Support Marketing Managers by providing audience strategy, paid digital guidance, and lifecycle/CRM recommendations to strengthen program performance
Collaborate with Paid Media and Lifecycle/CRM teams and agencies to ensure targeting, journeys, and media plans align to growth objectives
Work closely with FP&A, leveraging analytical support to refine LTR/LTV models, CAC, ROAS, incrementality, and forecasting inputs
Marketing Performance, Growth & Business Reporting
Act as the organization s performance feedback loop clearly articulating what is happening, why it s happening, and what actions should be taken next
Own marketing performance reporting and KPI governance, translating data into executive ready insights across LTR/LTV, ROAS, CAC, incrementality, and growth
Evaluate and optimize performance across paid, owned, and in-store channels, holding teams and partners accountable to measurable outcomes
Qualifications & Experience
8-12+ years of experience in digital marketing, marcom intelligence, growth analytics, or performance marketing required
Background in B2C consumer brands strongly preferred
Hands-on experience with CDPs, CRM/lifecycle platforms, and paid digital channels; familiarity with platforms such as Segment, Simon Data, Attentive, Klayvio, Blaze, GA4, GMB, and Meta strongly preferred
Demonstrated ownership of measurable growth outcomes, including ROAS, CAC, LTV, and incremental revenue
Strong analytical background with a proven ability to turn data into clear marketing actions and strategies
Experience across the full marketing funnel: acquisition, lifecycle, retention, and loyalty (subscription or membership models a plus)
Proven experience leading agencies and platform partners and holding them accountable for performance and ROI
Experience designing and running A/B tests at scale
Proficiency in Power BI or similar BI tools; able to communicate insights clearly to business and executive audiences
Confident, credible communicator with the ability to influence senior leaders and cross functional partners
A collaborative, customer-first builder mindset with comfort operating in fast-moving environments
Why Super Star Car Wash
Super Star Car Wash isn t just a place to get your car washed. It s where you leave your messes and stresses behind. With over 110 locations across AZ, CA, CO, and TX, we re your ultimate sidekick for top-notch car wash services that truly shine. Since the start, we ve focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work. Join us for clean cars and personal growth!
What We Provide
Medical/Dental/Vision/401k
Basic/Voluntary Life Insurance
Short Term and Long Term Disability Insurance
Employee Assistance Program
Paid vacation and sick time
Weekly Pay
Unlimited free car washes
Tuition reimbursement
Employee Referral Program
Pay Transparency
The annual base salary range for this role is $160,000 - $175,000. This role is also eligible for a 15% target bonus. The pay rate for the successful candidate will depend on skills, relevant and demonstrated experience, education, training and certifications, and other factors permitted by law.
Notice to Applicants
Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to *************** and let us know the nature of your request and your contact information.
$160k-175k yearly 12d ago
Automotive Service Advisor - WORK AT HOME
Yourmechanic 4.3
Phoenix, AZ jobs
Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.
YourMechanic is making that happen!
YourMechanic is an online marketplace that enables vehicle owners to find local mechanics for home or office car repair services. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We're making car repair less expensive, exceptionally convenient, and completely transparent.
We also happened to be well funded, growing rapidly, and looking for talented folks to join our team.
Position:
We are looking for Automotive Parts Advisor to deliver best-in-class support in parts logistics to our auto technician partners and customers . The ideal candidate is comfortable working in a fast pace environment and committed to creating a top-notch experience for our customers and partners.
Responsibilities:
- Send repair estimates to customers, which includes parts and labor
- Order parts from vendors via online or other means
- Answer general questions about car issues
- Help automotive technicians in the field with day-to-day needs
- Call potential customers to answer questions and book services
Requirements:
- 2+ years experience in a customer-facing role
- Auto parts experience with an understanding of the inner working of cars
- A strong sense of responsibility and commitment to providing a great customer experience
- Excellent attention to detail
- Solid comprehension, problem-solving and troubleshooting skills, ability to work under pressure
- Positive attitude and passion for success
Benefits:
- Excellent benefits (Medical, Dental, and Vision)
- Flexible PTO policy
- Work from home!
TO APPLY: Send your resume, with a brief description of your relevant experience in the body of your email, to [email protected].
$37k-46k yearly est. Auto-Apply 60d+ ago
Sales Program Advisor
Smart Start 4.3
Phoenix, AZ jobs
Sales Program Advisor
_____________________________________________________________________________________________________
DEPARTMENT: Care Center Sales
REPORTS TO: Sales Manager
FLSA: Non-Exempt (Hourly + Incentives)
Hours of Operation: Monday-Friday 10AM-7PM, Saturday & Sunday 8AM-5PM
*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment*
Why You Should Join Us!
Hourly-rate pay along with uncapped, performance-based commissions and incentives, allowing you to maximize your earning through your own hard work and achievements
A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
Positive work environments that offer work/life balance and professional growth
Mission-driven work making a global impact with local roots
The opportunity to have hands on work experience with industry leading, innovative technology
Position Summary
The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our (English and Spanish speaking) customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. By understanding customer needs and providing tailored solutions, the Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization. The Advisor is also entrusted with upholding our incredible reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions.
Essential Duties and Responsibilities
Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
Identify and pursue new sales opportunities through networking, referrals, and cold calling.
Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
Prepare and deliver compelling sales presentations tailored to client needs.
Stay informed on industry trends and competitor offerings through market research.
Adhere to company policies, procedures, and confidentiality standards.
Provide general Care Center support and perform other duties as assigned.
Qualifications
High school diploma or equivalent required.
Bachelor's degree in a related field or equivalent professional experience is preferred.
Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM software and sales tracking tools.
Strong verbal and written communication skills with a professional demeanor.
Excellent attention to detail and ability to multitask with a sense of urgency.
Adaptable and resourceful in fast-paced, dynamic environments.
Courteous, confident, and collaborative interpersonal skills.
Self-awareness and the ability to read and respond to audience needs.
Understanding of industry trends and competitor offerings is preferred.
Bilingual proficiency in English and Spanish qualifies for additional compensation.
Physical Demands & Work Environment
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, employees are regularly required to communicate clearly-both verbally and in writing-and frequently use hands and fingers to operate phones, computers, and other office equipment.
Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds.
Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.
This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities.
Employment is at-will, and this document does not constitute a contract or guarantee of continued employment.
#LI-Remote
$50k-88k yearly est. 27d ago
Virtual F&I Specialist
JM Family 4.8
Phoenix, AZ jobs
The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers.
Responsibilities:
The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process
Generate revenue for our dealer partners through the sale of F&I products
Achieve performance targets and objectives
Maintain a foundation level of product knowledge
Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values
Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured
Answers questions about F&I Products available in the VFI office
Answers Questions on RIC contract
Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
Keep detailed records of activities completed and performance data for Virtual F&I
Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
Participate in Dealer Meetings and Sales Calls as needed
Qualifications:
Experience working in Retail Automotive and as an F&I Manager
Detail-oriented with the flexibility to deal with changing priorities and tight deadlines
Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization
Highly self-motivated with top-notch customer-facing skills
Ability to work a flexible schedule, including nights and weekends
Ability to work from home
Proficient with Word, Excel, Powerpoint, and StoneEagle
#LI-BS2
#LI-REMOTE
The pay range for this position is 49,920.00 - 127,900.00. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
$51k-86k yearly est. Auto-Apply 6d ago
Associate Service Technician Coolidge
Lucid Motors 4.4
Arizona jobs
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As an Associate Service Technician, you will focus on performing Pre-Delivery Inspections (PDI), detail services, test drives, and basic repairs on Lucid vehicles before customers take delivery. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As an Associate Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion. The role is based out of our Coolidge facility and will be performing PDI inspections and Reconditioning efforts as well as other duties appropriate for the role and level.
Responsibilities:
Basic repairs on Lucid vehicles including but not limited to - remove and replace parts, body adjustments, tire and wheel exchanges, functionality testing, test driving, and work order administration on vehicles for delivery, etc.
Effectively work with the appropriate software suite to properly and completely document all vehicle interactions.
Perform software updates as needed on cars in the process of inspection.
Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
Learn High/Low Voltage systems
Demonstrate attention to detail and passion for creating positive client experiences
Ability to work remotely and support mobile service team as needed, travel may be needed
Other duties as assigned
Qualifications:
18+ years of age or older
Able to learn the High/Low Voltage process
Customer facing experience exhibiting excellent written and verbal communication skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications:
Experience in automobile repair environments
Prior experience with Pre-Delivery Inspections (PDI)
Previous experience with EV diagnosis and repair
Basic electronic principles
Willingness to obtain ASE Certification per Lucid's Career Framework and additional required licenses (A4, A5, A6, A7)
EPA 609 Certification (willing to obtain upon hire)
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (hourly)
$23 - $32 USD
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies:
Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
$94k-146k yearly est. Auto-Apply 14d ago
Customer Care Specialist I (Manheim)
Cox Holdings, Inc. 4.4
Tolleson, AZ jobs
Company
Cox Automotive - USA
Job Family Group
Customer Care Group
Job Profile
Customer Care Specialist I
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
General Responsibilities:
The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners.
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
May work across other departments to train on resolving different client issues.
The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
The CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Qualifications:
Minimum:
High School Diploma/GED
Generally, less than 2 years of experience
Preferred:
Minimum of 2 years of Call center and/or client interfacing experience
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
Understand foundational levels of computers and technology, internet, email
Excellent oral and written communications skills, particularly in a phone or email context,
Experience working in a contact center metrics driven environment
Strong communication skills and basic computer knowledge
Ability to operate under tight pressure
Experience working in the automotive industry
Schedule - must have flexibility to work evenings, weekends, holidays as required
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$16.6-24.9 hourly Auto-Apply 9d ago
Virtual F&I Specialist
JM Family Enterprises 4.8
Arizona jobs
The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers. Responsibilities: * The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process
* Generate revenue for our dealer partners through the sale of F&I products
* Achieve performance targets and objectives
* Maintain a foundation level of product knowledge
* Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values
* Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
* Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured
* Answers questions about F&I Products available in the VFI office
* Answers Questions on RIC contract
* Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
* Keep detailed records of activities completed and performance data for Virtual F&I
* Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
* Participate in Dealer Meetings and Sales Calls as needed
Qualifications:
* Experience working in Retail Automotive and as an F&I Manager
* Detail-oriented with the flexibility to deal with changing priorities and tight deadlines
* Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization
* Highly self-motivated with top-notch customer-facing skills
* Ability to work a flexible schedule, including nights and weekends
* Ability to work from home
* Proficient with Word, Excel, Powerpoint, and StoneEagle
#LI-BS2
#LI-REMOTE
The pay range for this position is 49,920.00 - 127,900.00. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
$52k-86k yearly est. Auto-Apply 6d ago
Call Center Customer Service Representative (Technical Support) 157321
Cox Enterprises 4.4
Phoenix, AZ jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
Job Number: 157321
At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
• Competitive wages with potential for additional financial incentives for motivated team members!
• FREE Internet and other Cox discounted services
• Medical, Dental, and Vision Benefits first day!
• Casual, yet energetic and engaging work environment
• Retirement Benefits including 401(K) and Pension
• Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
• Tuition Assistance provided
• High degree of commitment to our communities including volunteer opportunities
• Flexible work options including work from home program available in some Cox markets, ask your recruiter for details
• Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
• Exceeds our customer's expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
• Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
• People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
• Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
• Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
• Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
• Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
• Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
• Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Keep customer informed about progress by checking the status of work orders in customer record system.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.
• Additional incentives may be available for fluent bilingual (English/Spanish) candidates.
• Other duties as assigned.
Qualifications
Minimum
• High school graduate or GED or equivalent work experience.
• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.
Preferred
• 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
• 6 or more months experience working in a position that requires meeting sales goals.
• Keen aptitude for helping customers and a customer experience focus.
• 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
• Enthusiastic and personable, with the ability to adapt and thrive in constant change.
• Previous telecommunications experience.
• Strong computer skills and be able to navigate through multiple screens.
• Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives.
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
$28k-33k yearly est. 2d ago
Call Center Customer Service Representative (Technical Support) 157321
Cox Enterprises 4.4
Phoenix, AZ jobs
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
Job Number: 157321
At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell.
We offer...
• Competitive wages with potential for additional financial incentives for motivated team members!
• FREE Internet and other Cox discounted services
• Medical, Dental, and Vision Benefits first day!
• Casual, yet energetic and engaging work environment
• Retirement Benefits including 401(K) and Pension
• Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
• Tuition Assistance provided
• High degree of commitment to our communities including volunteer opportunities
• Flexible work options including work from home program available in some Cox markets, ask your recruiter for details
• Career Advancement Opportunities across the Cox family of companies
A Technical Support Representative is part of a supportive, service-oriented team that:
• Exceeds our customer's expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
• Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values.
• People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success.
• Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people.
• Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers.
• Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability.
Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity
Cox Ranked in Top 10 for Diversity Councils
Keep reading to learn more about the role and to apply to join the Cox Communications team NOW!
Primary Responsibilities and Essential Functions
• Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products.
• Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary.
• Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Keep customer informed about progress by checking the status of work orders in customer record system.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.
• Additional incentives may be available for fluent bilingual (English/Spanish) candidates.
• Other duties as assigned.
Qualifications
Minimum
• High school graduate or GED or equivalent work experience.
• 6 months work experience providing service directly to customers.
• 6 months experience using a computer in a work or non-work setting.
• Eligibility to work in the United States.
Preferred
• 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues.
• 6 or more months experience working in a position that requires meeting sales goals.
• Keen aptitude for helping customers and a customer experience focus.
• 1 to 2 years of work experience in a customer service role, not specific to just Call Center.
• Enthusiastic and personable, with the ability to adapt and thrive in constant change.
• Previous telecommunications experience.
• Strong computer skills and be able to navigate through multiple screens.
• Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives.
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
$28k-33k yearly est. 60d+ ago
Virtual F&I Specialist
JM Family Enterprises 4.8
Ajo, AZ jobs
The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers. Responsibilities: * The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process
* Generate revenue for our dealer partners through the sale of F&I products
* Achieve performance targets and objectives
* Maintain a foundation level of product knowledge
* Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values
* Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
* Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured
* Answers questions about F&I Products available in the VFI office
* Answers Questions on RIC contract
* Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
* Keep detailed records of activities completed and performance data for Virtual F&I
* Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
* Participate in Dealer Meetings and Sales Calls as needed
Qualifications:
* Experience working in Retail Automotive and as an F&I Manager
* Detail-oriented with the flexibility to deal with changing priorities and tight deadlines
* Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization
* Highly self-motivated with top-notch customer-facing skills
* Ability to work a flexible schedule, including nights and weekends
* Ability to work from home
* Proficient with Word, Excel, Powerpoint, and StoneEagle
#LI-BS2
#LI-REMOTE
The pay range for this position is 49,920.00 - 127,900.00. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.