East Lake Management Group Inc jobs in Chicago, IL

Someone who manages real estate for another person for compensation. The Property Manager will report directly to the Site Director or the Oversight Manager. He/she will conduct themselves in a professional manner at all times and in all cases and instances. Position Requirements: EDUCATION: High school diploma or GED, plus six months to one year of college level course work either of the following: computer operations, computer programming, and word processing, data entry or office administration. EXPERIENCE: One year of experience working in an office environment. Must be knowledgeable of Microsoft Excel, Microsoft Word and have a working knowledge of Lotus 1-2-3. Must have the ability to type 25-35 words per minute. JOB KNOWLEDGE: Must have a basic knowledge of office filing. Ability to answer the telephone in a professional and courteous manner. Must have the ability to enter and retrieve information from automated computer system. Must have good verbal and written communication skills. LANGUAGE: Must have be able to speak Cantonese and Mandarin. PHYSICAL REQUIREMENTS: Must be able to tolerate extended periods of standing, walking, answering telephone, interacting with residents and other staff members. Must submit to a drug and alcohol screening. OTHER REQUIREMENTS: Maintain automobile, valid driver's license and proof of liability insurance. (NOT MANDATORY.) RECERTIFICATION Maintains complete process of annual recertification of all residents Sends out and tracks correspondences relating to annual recertification Verifies employment information with 3rd party verifications Maintains recertification log of all residents to maintain timely verification Prepares Collateral packets for all recertification Schedules appointments with al residents to complete the recertification process Maintains monthly reporting of all re-certifications completed during the month Prepares leases for signature between resident and management Verifies school attendance for all children listed on collateral packet Documents medical and child care deductions for recertification Documents Form 277 with information regarding the recertification process Prepare and submit Notice of Intent to Vacate form with a copy to the Oversite Manager and the Manager of Maintenance RENT COLLECTION General Function: In conjunction with the specific lease terms, collect, monitor and insure the timely collection of rent and all other payments from tenants on a monthly basis. Properly issue 14-day notices and other notices for delinquent rent payments. On a weekly basis interface directly with tenants to work out realistic payment plans for the collection of past due charges for approval by the Site Director. Specific Activities: Review rent payments logs for accuracy and inclusion of tenant account numbers Prepare weekly cash analysis report for submission to the Oversight Manager Maintain accurate current and former tenant records, including vacant units Records of tenant profile Record of all tenant lease expirations Record of tenants' payment history Records of former tenant and collection status Document the historical sheet with resident's pertinent information TENANT RELATIONS General Functions: Acts as a liaison between the owner and the tenant, CHA, IHDA, HUD and other authorities in the preparation of correspondents and other documents to ensure that relevant information is communicated to the appropriate parties in a timely manner. Maintain a professional posture at all times during tenant account and rent balance inquires, and collection pursuits. Diligently pursue all outstanding tenant and CHA receivables. Oversee collection of all tenant and CHA receivables Interface with tenants daily on all receivable issues, i.e., unpaid rent, damage charges, late charges, lease renewals, etc. Maintain constant communication with the Oversight Manager and Site Director regarding all receivable issues. Under the direction of the Oversight Manager and Site Director maintain constant communication with CHA personnel on receivable issues, such as vacancy claims and tenant repayment agreements. Coordinate and schedule regular tenant meetings and other activities Analyze and make recommendations for security and vandalism problems Conference with Oversight Manager and/or Site Director on all tenant concerns and/or complaints relating to tenant charges and collections. In a professional manner, enforce the Rules and Regulations of the property. Issue notice of lease violations as so reported. Miscellaneous Copy Oversight Manager and Site Director on all correspondences, etc. Supervise and review all security deposit activity and maintain accurate records Maintain accurate monthly logs of all tenant charges, security deposit activity; late charges, tenant move-in and move-outs and property reports Prepare all required documentation and be present for all court appearances, including but not limited to, the following: 10-day notices 14-day notices 30-day notices Building Code Violations All unusual occurrences report are due within eight (8) hours of notification of the incident INSPECTIONS Insure that all necessary inspections by outside parties are scheduled as necessary for each property with the assistance of the Maintenance and Engineering Staff. Notify all building tenants of inspection dates and be available to be present as schedule permits. Property - twice a week Housekeeping Inspections Move-in and move out inspections Damage Claims REPORTS In accordance with the Supervisor and Accounting Manager, ensure timely and accurate submission of the following reports: Supervisor, owners, Chicago Housing Authority, Department of Housing and Urban Development and Illinois Housing and Development Authority. Month-end Reports to the Supervisor shall include but not be limited to the following: Detailed Rent Roll Detailed Delinquency Aging Vacancy Report Activity Reconciliation General Ledger Report Reports shall include but are not limited to the following: Weekly RENTS CHARGED AND COLLECTED Delinquency Report (due the 15th of every month) Monthly Narrative Report (due the 5th of every month) HQS Inspection Report Leasing Delinquent Recertification Report SITE VISITS Visit all blocks at least twice weekly

JOB DESCRIPTION - “A” JANITOR Duties, responsibilities, procedures and agreements include but are not limited to the following: 1. Faithfully and diligently perform duties directed by Property Manager. 2. Treat all residents and prospective rental applicants with courtesy at all times. 3. Be conscious of the safety and well being of residents and visitors to the building at all times. 4. Communicate on regular basis with Property Manager regarding condition of the building, routine occurrences at the building and emergency problems should they arise. 5. If provided by management, janitor will carry with him at all times a communication device and maintain it in properly working condition at all times. 6. Janitor acknowledges that he is ultimately on call for emergency services 24 hours a day, 7 days a week. 7. Working hours for the janitor will generally be 7:00 a.m. to 4:00 p.m. weekdays, with Saturday half days. This may vary depending on the property. (Especially large developments with night janitors). If the Janitor works this schedule he will receive one hour lunch. 8. Janitor warrants that he is able and equipped to handle minor repairs including but not limited to: faucet leaks, j-bend plumbing leaks, running toilets, toilet leaks, taking up and resetting toilets, rodding out minor drain lines, unclogging toilets, leaking radiators, radiator vents, broken windows, re-keying locks, installing new door locks, installing new and repairing door checks, hanging doors or resetting doors, doing minor carpentry repairs, installing new door jamb facings and stops, routine patch plastering of walls, installing linoleum flooring or tile, hanging a light fixture, installing new outlets and switches, repairing intercoms and door buzzers, etc. 9. Janitor is responsible for clean out of recently vacated apartments and final preparation including cleaning and minor repairs. 10. Janitor to keep at all times a notebook and writing implement with him. He should keep notes of work orders, calls, etc. 11. Janitor is to keep with him at all times, phone numbers of the manager and the main office for immediate and easy usage. 12. Janitor is to be energy efficient and cost conscious at all times when operating the building and requesting building supplies. 13. Janitor should, on a daily basis, walk the entire property every morning. He should pick up debris, cans, bottles, large litter, etc. He should be looking for unusual problems such as unsecured doors, locks, broken windows, light bulbs out (also at night for lights), checking emergency lighting and fire extinguishers. Janitor is responsible for setting timers on exterior lights. 14. On a daily basis, check for tenant complaints, requests for maintenance with the manager or main office. 15. Janitor is to promptly handle requests for routine maintenance from residents. Every maintenance request order should be responded to within 24 hours of receipt. Janitor obtains a written work order which has been logged by the manager. The janitor receives the original white copy of the work order and the yellow copy. The janitor should indicate time started and time finished on the work order, have the resident sign and leave the yellow copy with the resident. The original is returned to the manager to be filed in the unit file. All work orders must be turned in at the end of the work day. If it will take longer because of waiting for materials or you are backed up with work, janitor will communicate with manager about the delay. All routine requests should be finished within 1 to 5 days, NO EXCEPTIONS. 16. All halls, lobbies and other common areas should be vacuumed, dusted mopped and swept a minimum of 1 to 3 times a week, or more if necessary. 17. Garbage must be attended to on a regular (daily, depending on the property) basis. It will be the janitor's responsibility to maintain a clean, sanitary and safe condition of back porch areas. 18. Back porches should be swept down a minimum of once a week. All large debris such as chairs, old doors, boxes, etc., should be taken down immediately. 19. One half hour before the janitor leaves the premises, he/she is to walk the property to be sure that the property is clean and free of debris. 20. Janitor is to maintain lawns and grounds in neat and clean condition. Grass and front areas of building should be raked out for cigarette butts, glass etc., twice a week. Bushes and trees should be pruned once a month. Lawns watered as needed. 21. All basement areas are to be kept free and clear of debris at all times. 22. With all situations, the janitor is required to perform most work, but if a situation occurs where there is an abnormally high amount of repair work, lots of vacancies, or major repair project above the normal job duties, an outside contractor will be obtained. 23. Janitor will maintain time sheets and turn them in to the manager. 24. Janitor will keep all receipts, work orders, messages, notes, etc., and turn them in to the manager. 25. Janitor will at no time exhibit in or around the building any behavior that would be detrimental to the safety and well being of the building or be injurious to the reputation of the building or management or increase the insurance liability of the building. 26. In event of termination by either party of this employment, janitor agrees to vacate apartment in a reasonable amount of time but no longer than 30-days from official notice of termination. 27. Janitor is advised that management policy cautions against becoming over familiar and friendly with residents of the building. 28. Janitor is to refer all matters of leases, move-outs, rental charges, rent payment problems, tenant occupancy problems, requests for transfer, etc., to the manager. 29. Janitor is not required to handle rents or any revenues from tenants. 30. Janitor should avoid verbal work orders and encourage tenants to put their work orders in writing with the Management Office. 31. Janitor is responsible for allowing access to and overseeing all meter readings by outside agencies, overseeing the delivery of appliances and/or supplies and materials to the building. 32. Monitoring the proper use of the service elevator (where appropriate). 33. Check catch basins on a quarterly basis and oversee preventative maintenance rodding program.

Fast-paced, high-volume property management company located in Chicago seeks positive, hardworking individual to process payables in its corporate office. Candidates will be responsible for processing vendor invoices, researching and resolving vendor inquiries, matching invoices with purchase orders, following appropriate authorization requirements and approvals, and filing of vendor invoices and payments. The job consists (but is not limited to) the following responsibilities: Managing accounts payable using Yardi software Handling accounts payable for separate entities and vendors Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures Processing invoices for payments Comparing purchase orders, prices, terms of payment and other charges Processing transactions and reconciling account statements Physical setting: Office Are you able to handle multiple tasks and deadlines with accuracy as well as receive constructive instruction? Experience: Accounts payable: 1 year (Required) Work Location: In person

Duties, responsibilities, procedures and agreements include but are not limited to the following: 1. Faithfully and diligently perform duties directed by Property Manager. 2. Treat all residents and prospective rental applicants with courtesy at all times. 3. Be conscious of the safety and well being of residents and visitors to the building at all times. 4. Communicate on regular basis with Property Manager regarding condition of the building, routine occurrences at the building and emergency problems should they arise. 5. If provided by management, Janitor/Maintenance will carry with him at all times a communication device and maintain it in properly working condition at all times. 6. Janitor/Maintenance acknowledges that he is ultimately on call for emergency services 24 hours a day, 7 days a week. 7. Janitor/Maintenance warrants that he is able and equipped to handle minor repairs including but not limited to: faucet leaks, j-bend plumbing leaks, running toilets, toilet leaks, taking up and resetting toilets, rodding out minor drain lines, unclogging toilets, leaking radiators, radiator vents, broken windows, re-keying locks, installing new door locks, installing new and repairing door checks, hanging doors or resetting doors, doing minor carpentry repairs, installing new door jamb facings and stops, routine patch plastering of walls, installing linoleum flooring or tile, hanging a light fixture, installing new outlets and switches, repairing intercoms and door buzzers, etc. 8. Janitor/Maintenance is responsible for clean out of recently vacated apartments and final preparation including cleaning and minor repairs. 9. Janitor/Maintenance to keep at all times a notebook and writing implement with him. He should keep notes of work orders, calls, etc. 10. Janitor/Maintenance is to keep with him at all times, phone numbers of the manager and the main office for immediate and easy usage. 11. Janitor/Maintenance is to be energy efficient and cost conscious at all times when operating the building and requesting building supplies. 12. Janitor/Maintenance should, on a daily basis, walk the entire property every morning. He should pick up debris, cans, bottles, large litter, etc. He should be looking for unusual problems such as unsecured doors, locks, broken windows, light bulbs out (also at night for lights), checking emergency lighting and fire extinguishers. The employee is responsible for setting timers on exterior lights. 13. On a daily basis, check for tenant complaints, requests for maintenance with the manager or main office. 14. Janitor/Maintenance is to promptly handle requests for routine maintenance from residents. Every maintenance request order should be responded to within 24 hours of receipt. Janitor/Maintenance obtains a written work order which has been logged by the manager. The employee receives the original white copy of the work order and the yellow copy. The employee should indicate time started and time finished on the work order, have the resident sign and leave the yellow copy with the resident. The original is returned to the manager to be filed in the unit file. All work orders must be turned in at the end of the work day. If it will take longer because of waiting for materials or you are backed up with work, employee will communicate with manager about the delay. All routine requests should be finished within 1 to 5 days, NO EXCEPTIONS. 15. All halls, lobbies and other common areas should be vacuumed, dusted mopped and swept a minimum of 1 to 3 times a week, or more if necessary. 16. Garbage must be attended to on a regular (daily, depending on the property) basis. It will be the janitor's responsibility to maintain a clean, sanitary and safe condition of back porch areas. 17. Back porches should be swept down a minimum of once a week. All large debris such as chairs, old doors, boxes, etc., should be taken down immediately. 18. One half hour before the janitor leaves the premises, he/she is to walk the property to be sure that the property is clean and free of debris. 19. Janitor/Maintenance is to maintain lawns and grounds in neat and clean condition. Grass and front areas of building should be raked out for cigarette butts, glass etc., twice a week. Bushes and trees should be pruned once a month. Lawns watered as needed. 20. All basement areas are to be kept free and clear of debris at all times. 21. With all situations, the employee is required to perform most work, but if a situation occurs where there is an abnormally high amount of repair work, lots of vacancies, or major repair project above the normal job duties, an outside contractor will be obtained. 22. Janitor/Maintenance will maintain time sheets and turn them in to the manager. 23. Janitor/Maintenance will keep all receipts, work orders, messages, notes, etc., and turn them in to the manager. 24. Janitor/Maintenance will at no time exhibit in or around the building any behavior that would be detrimental to the safety and well being of the building or be injurious to the reputation of the building or management or increase the insurance liability of the building. 25. In event of termination by either party of this employment, janitor agrees to vacate apartment in a reasonable amount of time but no longer than 30-days from official notice of termination. 26. Janitor/Maintenance is advised that management policy cautions against becoming over familiar and friendly with residents of the building. 27. Janitor/Maintenance is to refer all matters of leases, move-outs, rental charges, rent payment problems, tenant occupancy problems, requests for transfer, etc., to the manager. 28. Janitor/Maintenance is not required to handle rents or any revenues from tenants. 29. Janitor/Maintenance should avoid verbal work orders and encourage tenants to put their work orders in writing with the Management Office. 30. Janitor/Maintenance is responsible for allowing access to and overseeing all meter readings by outside agencies, overseeing the delivery of appliances and/or supplies and materials to the building. 31. Monitoring the proper use of the service elevator (where appropriate). 32. Check catch basins on a quarterly basis and oversee preventative maintenance rodding program.

In this position, you are the ambassador to the property enhancing appeal to the property by performing Doorperson duties including front desk security, handle packages and deliveries demonstrating the most refined first impression to our client, residents, their guests and surrounding community. QUALIFICATIONS: * Experienced professional * MUST have computer knowledge * Proper telephone etiquette * Respond to emergencies after full evaluation of the situation * Security experience preferred RESPONSIBILITIES: * Able to work evenings, nights and holidays when needed. * Supervise residents move in's and move outs of a building. * Greet all residents and guests confidently and cordially upon entering the property, announcing and registering guests and vendors/contractors. * Be an ambassador to the property by assisting individuals with local area information and directions in a service-oriented manner. * Assist with the direction and supervision of resident move ins and move outs. * Maintain all areas including entryway, doors, lobby and waiting areas in a neat, clean and organized manner. * Report damage and cleanliness issues to the appropriate personnel. * Maintain keys. * Maintain daily logs and communicate effectively to colleagues during shift changes. * Follow emergency procedures as directed. * All other duties as assigned Qualifications: High School Diploma is desired, but not required, effective oral and written communication skills, flexible, effective in decision making, excellent interpersonal skills and strong customer orientation.

Department: Recertification Job Summary : This position is an important component of the overall leasing/occupancy activities which must be executed in a very timely/precise and exacting manner. Neglect or laxity in performance could lead to failure and great loss to the mainstream operation. Essential Duties and Responsibilities: Using information provided by Property Manager, enter the data into HUD Manager and generate the requested TRIAL or MOVE-IN HUD 50059 and return to the Manager within 24 hours. Follow up subsequently to receive back from the Manager a completed M/1 file. Implement all procedures for ANNUAL RECERTIFICATION in accordance with the 4350.3 Handbook. Send out First, Second, and Third Reminder Notices, and set up appointments for recertification interviews to complete the initial paperwork. Update all household information, and thoroughly verify all current household income using third party verifications. Enter this data into HUD Manager. If tenant is not in court, process the 50059 and sign it. (If tenant is in court, roll over old income and run 50059). Provide Accounting with a TSCO (Tenant Status Change Order) indicating new rent information and S/D interest credit. Provide tenant(s) with a letter notifying them of any changes, and of the amount of interest earned on their security deposit, and obtain tenant(s) signatures on lease amendment and HUD 50059. Process an Interim Recertification within 30 days of tenant reporting any change in income and/or household composition. Renew Market Rent tenants' leases annually and credit their account for S/D interest. Move household out of HUD Manager upon receipt of move-out paperwork from Property Manager, and give tenant file to Property Manager for on-site storage. Do recoupments for households failing to report income increases on a timely basis. Refer the following households to the Recertification Department Manager: Change in type of subsidy needed, such as Income now exceeds eligibility limits for Section 8 or Section 236 (to Market permanently). Household was non-compliant with the recertification process (to Market temporarily). Cases of suspected fraud/abuse of subsidy Market rent household that you have verified now qualifies for Section 8. Transfer of tenant household to another unit within the same project. Maintain written and verbal communication with the Property Manager on a routine basis regarding issues such as: Unauthorized persons appearing on new eligibility questionnaire (must obtain written approval from Property Manager before adding person into household). Court status of tenant households up for recertification and also those whose income you have rolled over previously for their annual recertification. (Keep a log of the latter for follow up) Under and over utilized units that you are aware of at time of recertification. Maintenance of the tenant files for your assigned properties. Miscellaneous - all other duties as assigned. Qualifications: High School Diploma, computer literacy is desired, but not required, effective oral and written communication skills, very detailed oriented, flexible, effective in decision making, excellent interpersonal skills, must attend and pass the COS (Certified Occupancy Specialist) program, and strong customer orientation.

Job Summary : To provide prompt and efficient administrative support for the Property Manager and their direct reports; and to help coordinate all activities related to the Property Management function at East Lake Management. Essential Duties and Responsibilities: Support the secretarial needs of the Property Manager and their staff to ensure that accurate letters, documents, and other various materials are produced within established time frames and with high-quality standards. Use various software packages and visual aids to produce accurate documents, presentation materials, charts, and graphics (type, proof, organize, design, create fonts, layout, etc.) within established deadlines. Confidential materials must be handled discretely. Assist Property Management staff with department reports, projects, and presentations at various times throughout the year. Organize, research, and gather required data as necessary. Provide assistance in preparing materials, compiling statistical information, performing reconciliations, and other special projects as required. Generate copies of printed materials and proof the quality and consistency of the copies on an as-needed basis. Handle departmental mailings in a timely manner . Provide administrative support for activities related to property management to ensure that high -quality work is produced within established deadline Handle correspondence, telephone contacts, and incoming mail, including confidential materials, in a professional and expedient manner Set up and maintain accurate files and records that may be easily accessed by staff. Ensure that all filing is updated in a timely fashion. Greet visitors, screen incoming calls, schedule appointments. Prepare, review, and route non-technical routine correspondence as directed. Prepare, review and distribute weekly reports and other reports as necessary. Monitor stock of forms and supplies for department. Reorder as needed. Provide support with miscellaneous administrative duties to aid ELM office in being continually well managed.

Reports To: Regional Maintenance Superintendent Responsible for the supervision of maintenance staff to ensure the delivery of maintenance and repair services to tenants and the maintenance of non-dwelling spaces and offices. Supervises: All staff assigned to the division including Maintenance Specialists, Maintenance Mechanics, Maintenance Trainees, Janitors, and Grounds Staff. Key Duties and Responsibilities: Provides day-to-day supervision of staff assigned. Assist with the completion of work orders. Performs procurement tasks. Ensure work orders are completed in timely manner. Send weekly report to Regional Maintenance Superintendent. Quality Control Checks of completed work order. Schedules work and monitors performance of assigned staff. Holds staff meetings as necessary. Meet with Property Manager once a week for vacancy updates, property needs and staff performance to ensure building maintenance in accordance with ELM standards. Conducts performance appraisals and takes appropriate personnel actions in accordance with personnel policies and/or contracts. Provides technical assistance to staff as needed. On a daily basis, conducts field inspection of work in progress to determine quality of workmanship and staff productivity. Refers work orders or conditions requiring outside assistance to the Regional Maintenance Superintendent. Responds to tenant complaints and inquiries regarding maintenance repairs and project conditions requiring attention. Responds to emergency work order requests to determine work requirements. Assign appropriate staff to complete work. Monitors staff use of equipment and materials and advises Regional Maintenance Superintendent of same required to assure efficient operations. Prepares and submits reports as requested. Attend walk through for interior and exterior common areas with the UPCS inspectors at each site if schedule permits. Prepare scopes of work. Ensure Make Ready units are completed within time frame scheduled. Perform other duties as assigned by the Regional Maintenance Superintendent and Property Supervisor. Performance Standards: Attendance is reliable; leave does not exceed the amount permitted, the employee has no unexcused absences from the job and the employee is available to work during non-business hours when the need arises. Employee takes all appropriate safety precautions to avoid on-the-job accidents. 100% of emergency work orders are completed within one day. 100% of urgent work orders are completed within two days. All work completed meets quality standards established by the Regional Maintenance Superintendent. Employee assures that company tools, materials and equipment are operated efficiently, properly and safely. 100% of job related documents (reports, timesheets, etc.) are prepared properly and on a timely basis. Site visits and inspections of work in progress are conducted daily. Random site inspections reveal that the jobs have been completed in a professional manner. The employee has demonstrated the ability to work cooperatively with both tenants and staff in the opinion of the Regional Maintenance Superintendent. Qualifications: Education: High School Diploma. Two years of college or trade school desirable. Experience: A minimum of five years experience in residential maintenance, rehab or construction. At least one year's experience in a supervisory capacity. Special Skills: Excellent supervisory skills and ability to communicate effectively with subordinates and superiors to ensure productivity and good work habits. Ability to plan and organize work load. Ability to read, write and prepare reports. Other Requirements: Excellent employment and character references. Valid driver's license and safe driving record.

In this position, you are the ambassador to the property enhancing appeal to the property by performing Doorperson duties including front desk security, handle packages and deliveries demonstrating the most refined first impression to our client, residents, their guests and surrounding community. QUALIFICATIONS: * Experienced professional * MUST have computer knowledge * Proper telephone etiquette * Respond to emergencies after full evaluation of the situation * Security experience preferred RESPONSIBILITIES: * Able to work evenings, nights and holidays when needed. * Supervise residents move in's and move outs of a building. * Greet all residents and guests confidently and cordially upon entering the property, announcing and registering guests and vendors/contractors. * Be an ambassador to the property by assisting individuals with local area information and directions in a service-oriented manner. * Assist with the direction and supervision of resident move ins and move outs. * Maintain all areas including entryway, doors, lobby and waiting areas in a neat, clean and organized manner. * Report damage and cleanliness issues to the appropriate personnel. * Maintain keys. * Maintain daily logs and communicate effectively to colleagues during shift changes. * Follow emergency procedures as directed. * All other duties as assigned Qualifications: High School Diploma is desired, but not required, effective oral and written communication skills, flexible, effective in decision making, excellent interpersonal skills and strong customer orientation.

Department: Recertification Job Summary: This position is an important component of the overall leasing/occupancy activities which must be executed in a very timely/precise and exacting manner. Neglect or laxity in performance could lead to failure and great loss to the mainstream operation. Essential Duties and Responsibilities: Using information provided by Property Manager, enter the data into HUD Manager and generate the requested TRIAL or MOVE-IN HUD 50059 and return to the Manager within 24 hours. Follow up subsequently to receive back from the Manager a completed M/1 file. Implement all procedures for ANNUAL RECERTIFICATION in accordance with the 4350.3 Handbook. Send out First, Second, and Third Reminder Notices, and set up appointments for recertification interviews to complete the initial paperwork. Update all household information, and thoroughly verify all current household income using third party verifications. Enter this data into HUD Manager. If tenant is not in court, process the 50059 and sign it. (If tenant is in court, roll over old income and run 50059). Provide Accounting with a TSCO (Tenant Status Change Order) indicating new rent information and S/D interest credit. Provide tenant(s) with a letter notifying them of any changes, and of the amount of interest earned on their security deposit, and obtain tenant(s) signatures on lease amendment and HUD 50059. Process an Interim Recertification within 30 days of tenant reporting any change in income and/or household composition. Renew Market Rent tenants' leases annually and credit their account for S/D interest. Move household out of HUD Manager upon receipt of move-out paperwork from Property Manager, and give tenant file to Property Manager for on-site storage. Do recoupments for households failing to report income increases on a timely basis. Refer the following households to the Recertification Department Manager: Change in type of subsidy needed, such as Income now exceeds eligibility limits for Section 8 or Section 236 (to Market permanently). Household was non-compliant with the recertification process (to Market temporarily). Cases of suspected fraud/abuse of subsidy Market rent household that you have verified now qualifies for Section 8. Transfer of tenant household to another unit within the same project. Maintain written and verbal communication with the Property Manager on a routine basis regarding issues such as: Unauthorized persons appearing on new eligibility questionnaire (must obtain written approval from Property Manager before adding person into household). Court status of tenant households up for recertification and also those whose income you have rolled over previously for their annual recertification. (Keep a log of the latter for follow up) Under and over utilized units that you are aware of at time of recertification. Maintenance of the tenant files for your assigned properties. Miscellaneous - all other duties as assigned. Qualifications: High School Diploma, computer literacy is desired, but not required, effective oral and written communication skills, very detailed oriented, flexible, effective in decision making, excellent interpersonal skills, must attend and pass the COS (Certified Occupancy Specialist) program, and strong customer orientation. Monday - Friday 8:00 a.m. to 5:00 p.m. with occasional rotating Saturday office hours from 9:00 a.m. to 12 noon

Fast-paced, high-volume property management company located in Chicago seeks positive, hardworking individual to process payables in its corporate office. Candidates will be responsible for processing vendor invoices, researching and resolving vendor inquiries, matching invoices with purchase orders, following appropriate authorization requirements and approvals, and filing of vendor invoices and payments. The job consists (but is not limited to) the following responsibilities: Managing accounts payable using Yardi software Handling accounts payable for separate entities and vendors Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures Processing invoices for payments Comparing purchase orders, prices, terms of payment and other charges Processing transactions and reconciling account statements Physical setting: Office Are you able to handle multiple tasks and deadlines with accuracy as well as receive constructive instruction? Experience: Accounts payable: 1 year (Required) Work Location: In person Monday - Friday 8:30 am - 5:00 pm

Maintenance Supervisor Reports To: Regional Maintenance Superintendent Responsible for the supervision of maintenance staff to ensure the delivery of maintenance and repair services to tenants and the maintenance of non-dwelling spaces and offices. Supervises: All staff assigned to the division including Maintenance Specialists, Maintenance Mechanics, Maintenance Trainees, Janitors, and Grounds Staff. Key Duties and Responsibilities: Provides day-to-day supervision of staff assigned. Assist with the completion of work orders. Performs procurement tasks. Ensure work orders are completed in timely manner. Send weekly report to Regional Maintenance Superintendent. Quality Control Checks of completed work order. Schedules work and monitors performance of assigned staff. Holds staff meetings as necessary. Meet with Property Manager once a week for vacancy updates, property needs and staff performance to ensure building maintenance in accordance with ELM standards. Conducts performance appraisals and takes appropriate personnel actions in accordance with personnel policies and/or contracts. Provides technical assistance to staff as needed. On a daily basis, conducts field inspection of work in progress to determine quality of workmanship and staff productivity. Refers work orders or conditions requiring outside assistance to the Regional Maintenance Superintendent. Responds to tenant complaints and inquiries regarding maintenance repairs and project conditions requiring attention. Responds to emergency work order requests to determine work requirements. Assign appropriate staff to complete work. Monitors staff use of equipment and materials and advises Regional Maintenance Superintendent of same required to assure efficient operations. Prepares and submits reports as requested. Attend walk through for interior and exterior common areas with the UPCS inspectors at each site if schedule permits. Prepare scopes of work. Ensure Make Ready units are completed within time frame scheduled. Perform other duties as assigned by the Regional Maintenance Superintendent and Property Supervisor. Performance Standards: Attendance is reliable; leave does not exceed the amount permitted, the employee has no unexcused absences from the job and the employee is available to work during non-business hours when the need arises. Employee takes all appropriate safety precautions to avoid on-the-job accidents. 100% of emergency work orders are completed within one day. 100% of urgent work orders are completed within two days. All work completed meets quality standards established by the Regional Maintenance Superintendent. Employee assures that company tools, materials and equipment are operated efficiently, properly and safely. 100% of job related documents (reports, timesheets, etc.) are prepared properly and on a timely basis. Site visits and inspections of work in progress are conducted daily. Random site inspections reveal that the jobs have been completed in a professional manner. The employee has demonstrated the ability to work cooperatively with both tenants and staff in the opinion of the Regional Maintenance Superintendent. Qualifications: Education: High School Diploma. Two years of college or trade school desirable. Experience: A minimum of five years experience in residential maintenance, rehab or construction. At least one year's experience in a supervisory capacity. Special Skills: Excellent supervisory skills and ability to communicate effectively with subordinates and superiors to ensure productivity and good work habits. Ability to plan and organize work load. Ability to read, write and prepare reports. Other Requirements: Excellent employment and character references. Valid driver's license and safe driving record. Monday - Friday 8:30 am - 5:00 pm

Job Summary: To provide prompt and efficient administrative support for the Property Manager and their direct reports; and to help coordinate all activities related to the Property Management function at East Lake Management. Essential Duties and Responsibilities: Support the secretarial needs of the Property Manager and their staff to ensure that accurate letters, documents, and other various materials are produced within established time frames and with high-quality standards. Use various software packages and visual aids to produce accurate documents, presentation materials, charts, and graphics (type, proof, organize, design, create fonts, layout, etc.) within established deadlines. Confidential materials must be handled discretely. Assist Property Management staff with department reports, projects, and presentations at various times throughout the year. Organize, research, and gather required data as necessary. Provide assistance in preparing materials, compiling statistical information, performing reconciliations, and other special projects as required. Generate copies of printed materials and proof the quality and consistency of the copies on an as-needed basis. Handle departmental mailings in a timely manner . Provide administrative support for activities related to property management to ensure that high -quality work is produced within established deadline Handle correspondence, telephone contacts, and incoming mail, including confidential materials, in a professional and expedient manner Set up and maintain accurate files and records that may be easily accessed by staff. Ensure that all filing is updated in a timely fashion. Greet visitors, screen incoming calls, schedule appointments. Prepare, review, and route non-technical routine correspondence as directed. Prepare, review and distribute weekly reports and other reports as necessary. Monitor stock of forms and supplies for department. Reorder as needed. Provide support with miscellaneous administrative duties to aid ELM office in being continually well managed. Monday - Friday 8:30 am. - 5:00 p.m. with occasional rotating Saturday 9:00 a.m - 12:00 p.m.

Job Description: Residential Property Supervisor Key Note: Travel Required The Residential Property Supervisor/Oversight Manager will report directly to the Director of Property Management and will be responsible for overseeing and managing the on-site staff at residential properties. This role involves supervising field operations, ensuring compliance with relevant government regulations, and optimizing property maintenance and operational efficiency. The supervisor will develop and implement preventive maintenance programs, conduct property inspections, and oversee tenant relations and rent collections. This position ensures a high level of service to residents while maintaining cost-effective measures for property owners. Key Responsibilities: Supervisory Provide leadership, supervision and team support for the Property Managers, administrative staff and onsite maintenance. Prepare and deliver annual performance evaluation for direct reports. Provide oversight and manage day to day office activities. Rent Collections Ensure the timely and accurate collection of rent and other payments from tenants each month, in line with lease agreements. Issue Notices for delinquent rent payments and ensure compliance with payment policies. Vacancy Management Oversee the turnover process for vacant units, ensuring timely completion of repairs, cleaning, and decorating to prepare units for new tenants. Leasing and Tenant Eligibility Supervise the management of the property waiting list and ensure adherence to tenant selection policies and eligibility criteria. Site Visits Conduct on-site visits to properties at least twice a week to monitor operations and ensure property standards are maintained. Inspections Coordinate necessary property inspections with the maintenance and engineering team. Attend and manage inspections, including but not limited to: Property inspections (biannual per unit) Fire Pump, Boiler, HVAC, Plumbing, and other necessary annual inspections Construction and permit reviews Housekeeping and maintenance inspections HUD, IDHA, CHA, and other occupancy-related reviews Maintenance Supervision Supervise Property Managers and on-site maintenance teams to ensure the building is properly maintained, including both interior and exterior areas. Ensure timely service requests and maintain janitorial supplies and inventories. Ensure residents are provided with a safe, clean, and well-maintained environment. Minor Property Repairs Oversee minor repairs as outlined in lease agreements and management contracts. Ensure that repairs are completed according to the terms of the agreement and that owner approval is obtained for significant expenses, except in emergency situations. Reporting Review and reconcile accounts receivable on a monthly basis. Prepare quarterly Property Evaluation Reports summarizing property performance, including income, expenses, and forecasts. Tenant Relations Ensure that tenants have a positive living experience by maintaining a clean, safe, and well-maintained property. Address tenant inquiries, concerns, and rent-related issues with professionalism and timeliness. Miscellaneous Responsibilities Keep supervisors informed of any relevant correspondence and operational updates. Evaluate the performance of on-site staff, providing feedback and implementing improvements where necessary. Prepare reports forecasting business activities and financial status, based on past and current operations. Qualifications and Requirements: Education and Experience: 4 to 10 years of relevant experience in property management or a related field, or an equivalent combination of education and experience. Skills and Abilities: Strong leadership and supervisory skills. Ability to analyze and resolve complex issues and perform detailed work with accuracy. Excellent written and verbal communication skills. Proficient in property management software and Microsoft Office Suite. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret technical instructions and handle abstract and concrete variables. Work Environment: The work environment is typical of an office or residential property setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Job Description: Residential Property Supervisor Key Note: Travel Required The Residential Property Supervisor/Oversight Manager will report directly to the Director of Property Management and will be responsible for overseeing and managing the on-site staff at residential properties. This role involves supervising field operations, ensuring compliance with relevant government regulations, and optimizing property maintenance and operational efficiency. The supervisor will develop and implement preventive maintenance programs, conduct property inspections, and oversee tenant relations and rent collections. This position ensures a high level of service to residents while maintaining cost-effective measures for property owners. Key Responsibilities: Supervisory Provide leadership, supervision and team support for the Property Managers, administrative staff and onsite maintenance. Prepare and deliver annual performance evaluation for direct reports. Provide oversight and manage day to day office activities. Rent Collections Ensure the timely and accurate collection of rent and other payments from tenants each month, in line with lease agreements. Issue Notices for delinquent rent payments and ensure compliance with payment policies. Vacancy Management Oversee the turnover process for vacant units, ensuring timely completion of repairs, cleaning, and decorating to prepare units for new tenants. Leasing and Tenant Eligibility Supervise the management of the property waiting list and ensure adherence to tenant selection policies and eligibility criteria. Site Visits Conduct on-site visits to properties at least twice a week to monitor operations and ensure property standards are maintained. Inspections Coordinate necessary property inspections with the maintenance and engineering team. Attend and manage inspections, including but not limited to: Property inspections (biannual per unit) Fire Pump, Boiler, HVAC, Plumbing, and other necessary annual inspections Construction and permit reviews Housekeeping and maintenance inspections HUD, IDHA, CHA, and other occupancy-related reviews Maintenance Supervision Supervise Property Managers and on-site maintenance teams to ensure the building is properly maintained, including both interior and exterior areas. Ensure timely service requests and maintain janitorial supplies and inventories. Ensure residents are provided with a safe, clean, and well-maintained environment. Minor Property Repairs Oversee minor repairs as outlined in lease agreements and management contracts. Ensure that repairs are completed according to the terms of the agreement and that owner approval is obtained for significant expenses, except in emergency situations. Reporting Review and reconcile accounts receivable on a monthly basis. Prepare quarterly Property Evaluation Reports summarizing property performance, including income, expenses, and forecasts. Tenant Relations Ensure that tenants have a positive living experience by maintaining a clean, safe, and well-maintained property. Address tenant inquiries, concerns, and rent-related issues with professionalism and timeliness. Miscellaneous Responsibilities Keep supervisors informed of any relevant correspondence and operational updates. Evaluate the performance of on-site staff, providing feedback and implementing improvements where necessary. Prepare reports forecasting business activities and financial status, based on past and current operations. Qualifications and Requirements: Education and Experience: 4 to 10 years of relevant experience in property management or a related field, or an equivalent combination of education and experience. Skills and Abilities: Strong leadership and supervisory skills. Ability to analyze and resolve complex issues and perform detailed work with accuracy. Excellent written and verbal communication skills. Proficient in property management software and Microsoft Office Suite. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret technical instructions and handle abstract and concrete variables. Work Environment: The work environment is typical of an office or residential property setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Someone who manages real estate for another person for compensation. The Property Manager will report directly to the Site Director or the Oversight Manager. He/she will conduct themselves in a professional manner at all times and in all cases and instances. Position Requirements: EDUCATION: High school diploma or GED, plus six months to one year of college level course work either of the following: computer operations, computer programming, and word processing, data entry or office administration. EXPERIENCE: One year of experience working in an office environment. Must be knowledgeable of Microsoft Excel, Microsoft Word and have a working knowledge of Lotus 1-2-3. Must have the ability to type 25-35 words per minute. JOB KNOWLEDGE: Must have a basic knowledge of office filing. Ability to answer the telephone in a professional and courteous manner. Must have the ability to enter and retrieve information from automated computer system. Must have good verbal and written communication skills. LANGUAGE: Must have be able to speak Cantonese and Mandarin. PHYSICAL REQUIREMENTS: Must be able to tolerate extended periods of standing, walking, answering telephone, interacting with residents and other staff members. Must submit to a drug and alcohol screening. OTHER REQUIREMENTS: Maintain automobile, valid driver's license and proof of liability insurance. (NOT MANDATORY.) RECERTIFICATION Maintains complete process of annual recertification of all residents Sends out and tracks correspondences relating to annual recertification Verifies employment information with 3rd party verifications Maintains recertification log of all residents to maintain timely verification Prepares Collateral packets for all recertification Schedules appointments with al residents to complete the recertification process Maintains monthly reporting of all re-certifications completed during the month Prepares leases for signature between resident and management Verifies school attendance for all children listed on collateral packet Documents medical and child care deductions for recertification Documents Form 277 with information regarding the recertification process Prepare and submit Notice of Intent to Vacate form with a copy to the Oversite Manager and the Manager of Maintenance RENT COLLECTION General Function: In conjunction with the specific lease terms, collect, monitor and insure the timely collection of rent and all other payments from tenants on a monthly basis. Properly issue 14-day notices and other notices for delinquent rent payments. On a weekly basis interface directly with tenants to work out realistic payment plans for the collection of past due charges for approval by the Site Director. Specific Activities: Review rent payments logs for accuracy and inclusion of tenant account numbers Prepare weekly cash analysis report for submission to the Oversight Manager Maintain accurate current and former tenant records, including vacant units Records of tenant profile Record of all tenant lease expirations Record of tenants' payment history Records of former tenant and collection status Document the historical sheet with resident's pertinent information TENANT RELATIONS General Functions: Acts as a liaison between the owner and the tenant, CHA, IHDA, HUD and other authorities in the preparation of correspondents and other documents to ensure that relevant information is communicated to the appropriate parties in a timely manner. Maintain a professional posture at all times during tenant account and rent balance inquires, and collection pursuits. Diligently pursue all outstanding tenant and CHA receivables. Oversee collection of all tenant and CHA receivables Interface with tenants daily on all receivable issues, i.e., unpaid rent, damage charges, late charges, lease renewals, etc. Maintain constant communication with the Oversight Manager and Site Director regarding all receivable issues. Under the direction of the Oversight Manager and Site Director maintain constant communication with CHA personnel on receivable issues, such as vacancy claims and tenant repayment agreements. Coordinate and schedule regular tenant meetings and other activities Analyze and make recommendations for security and vandalism problems Conference with Oversight Manager and/or Site Director on all tenant concerns and/or complaints relating to tenant charges and collections. In a professional manner, enforce the Rules and Regulations of the property. Issue notice of lease violations as so reported. Miscellaneous Copy Oversight Manager and Site Director on all correspondences, etc. Supervise and review all security deposit activity and maintain accurate records Maintain accurate monthly logs of all tenant charges, security deposit activity; late charges, tenant move-in and move-outs and property reports Prepare all required documentation and be present for all court appearances, including but not limited to, the following: 10-day notices 14-day notices 30-day notices Building Code Violations All unusual occurrences report are due within eight (8) hours of notification of the incident INSPECTIONS Insure that all necessary inspections by outside parties are scheduled as necessary for each property with the assistance of the Maintenance and Engineering Staff. Notify all building tenants of inspection dates and be available to be present as schedule permits. Property - twice a week Housekeeping Inspections Move-in and move out inspections Damage Claims REPORTS In accordance with the Supervisor and Accounting Manager, ensure timely and accurate submission of the following reports: Supervisor, owners, Chicago Housing Authority, Department of Housing and Urban Development and Illinois Housing and Development Authority. Month-end Reports to the Supervisor shall include but not be limited to the following: Detailed Rent Roll Detailed Delinquency Aging Vacancy Report Activity Reconciliation General Ledger Report Reports shall include but are not limited to the following: Weekly RENTS CHARGED AND COLLECTED Delinquency Report (due the 15 th of every month) Monthly Narrative Report (due the 5 th of every month) HQS Inspection Report Leasing Delinquent Recertification Report SITE VISITS Visit all blocks at least twice weekly Monday-Friday 8:00 a.m. - 5:00 p.m.

Maintain a professional image and attitude in keeping the objective of the company and residents' welfare. Prepare and maintain complete resident files. Maintain general office files. Assist in advertising preparation for Market Limits. Type letters and memos. Assist in showing units and screening applicants. Assist in scheduling vacant units for refurbishing and occupancy. Assist in maintenance work order system and in following purchase order procedures. Assist in maintaining the required purchase order logs for each property. Prepare late notices and notices to pay rent. Order office supplies within established budgeted guidelines. Maintain tickler files for annual apartment inspections. Assist in keeping the apartment condition and status chart up to date. Assist in typing or maintaining monthly/weekly reports and analyses. Assist in collection of rents and preparation of receipts and deposits to the Corporate office. Assist in adherence to Employee Handbooks. Work with Attorney and Manager regarding legal proceedings. Assisting in maintaining all required inventories for project supplies and equipment Maintain records of rental levels of comparable units in surrounding areas. Answer the phone pleasantly and professionally. Maintain courteous communication with residents, applicants, and representatives of other companies. QUALIFICATIONS Strong organization skills. High School education. Accurate typing. Accurate use of adding machine and other office equipment. Full-time secretarial experience (related field preferred). Well groomed. Ability to work well with and understand the problems of residents. Ability to assist the Manager in his/her duties. Capable of assisting in the performance of the Manager's duties in his/her absence. Monday - Friday 8:30 am - 5:00 pm with occasional rotating Saturday office hours from 9:00 a.m. to 12 noon