IT Service Desk Specialist 1st

East Penn Mfg. Co., Inc.
Remote or Lyons, PA
The Service Desk Specialist is customer service oriented that provides technical support to end users in an efficient and accurate manner. They are considered the first level contact and have the ability to solve basic technical problems and provide support. They gather and analyze information about the user's issue and determine the best way to resolve their problem. Escalating unresolved queries to the next level of support as needed. The Service Desk Specialist goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities

Provide first level contact and convey resolutions to end user issues by troubleshooting and managing relatively simple hardware, software or network problems including but not limited to password resets, printer configuration, break/fix instructions, ticket routing.

Properly escalate unresolved queries to the next level of support.

Track, route and redirect problems to correct resources.

Update customer data and produce activity reports within the ticketing system.

Walk customers through problem solving process.

Follow up with customers, provide feedback and see problems through to resolution.

Utilize excellent customer service skills and exceed customers' expectations.

Ensure proper recording, documentation and closure.

Recommended procedure modifications or improvements.

Other duties outlined by Information and Technology Management.

* Maintains regular attendance.*Ability to work mandatory over time.Performs other duties as requested by Management.Responsible for producing a high quality product.Responsible for proper hygiene, housekeeping, and safety practices.Equal Opportunity Employer.*These tasks are considered essential elements of the job.

Qualifications

Requiring an associate's degree or completion of coursework at a technical school and/or proven working experience in providing service desk support.

Customer Service Orientated

Advanced multi-tasking skills.

Requires excellent problem-solving, communication and interpersonal skills.

Possess patience, a customer-friendly attitude and the ability to work in a team environment.

Have a basic technical understanding of technology, including the various hardware, software and networking systems being supported.

Required to have the ability to work remotely.

Must be able to work flexible work hour rotation

* 6:00 a.m. - 3:00 p.m.
* 6:30 a.m. - 3:30 p.m.
* 7:00 a.m. - 4:00 p.m.
* 7:30 a.m. - 4:30 p.m.
* 8:00 a.m. - 5:00 p.m.

IT SERVICE DESK SPECIALIST 1ST

East Penn Manufacturing Company
Remote or Lyons, PA
The Service Desk Specialist is customer service oriented that provides technical support to end users in an efficient and accurate manner. They are considered the first level contact and have the ability to solve basic technical problems and provide support. They gather and analyze information about the user's issue and determine the best way to resolve their problem. Escalating unresolved queries to the next level of support as needed. The Service Desk Specialist goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities Provide first level contact and convey resolutions to end user issues by troubleshooting and managing relatively simple hardware, software or network problems including but not limited to password resets, printer configuration, break/fix instructions, ticket routing. Properly escalate unresolved queries to the next level of support. Track, route and redirect problems to correct resources. Update customer data and produce activity reports within the ticketing system. Walk customers through problem solving process. Follow up with customers, provide feedback and see problems through to resolution. Utilize excellent customer service skills and exceed customers' expectations. Ensure proper recording, documentation and closure. Recommended procedure modifications or improvements. Other duties outlined by Information and Technology Management. *Maintains regular attendance.
*Ability to work mandatory over time.
Performs other duties as requested by Management.
Responsible for producing a high quality product.
Responsible for proper hygiene, housekeeping, and safety practices.
Equal Opportunity Employer.
*These tasks are considered essential elements of the job. Qualifications Requiring an associate's degree or completion of coursework at a technical school and/or proven working experience in providing service desk support. Customer Service Orientated Advanced multi-tasking skills. Requires excellent problem-solving, communication and interpersonal skills. Possess patience, a customer-friendly attitude and the ability to work in a team environment. Have a basic technical understanding of technology, including the various hardware, software and networking systems being supported. Required to have the ability to work remotely. Must be able to work flexible work hour rotation 6:00 a.m. - 3:00 p.m. 6:30 a.m. - 3:30 p.m. 7:00 a.m. - 4:00 p.m. 7:30 a.m. - 4:30 p.m. 8:00 a.m. - 5:00 p.m. We can recommend jobs specifically for you! Click here to get started.

Denver, CO Administrative/Customer Service Clerk

East Penn Manufacturing Company
Denver, CO
East Penn Mfg. Co./Conley Solutions, (a manufacturer of Deka Batteries and Accessories), is seeking an Administrative / Customer Service Clerk for our Denver, CO location. Applicants must possess excellent communication and telephone skills and have computer experience. Selected individual will answer and direct calls to proper person and take messages. Responsibilities will include filing, data entry, check posting and invoicing, working the retail counter and occasionally pulling orders along with other clerical duties as requested. We are looking for a full time team player.
This company offers excellent benefits to include: Competitive wages Group insurance Profit sharing 401(k) Life insurance Paid Holidays/Vacation EOE/VEVRAA We can recommend jobs specifically for you! Click here to get started.

Denver, CO Material Handler

East Penn Manufacturing Company
Denver, CO
East Penn Mfg., a world class leader in automotive battery manufacturing is expanding our distribution network and has an opening in our warehouse in
Denver, CO . Our forward thinking and financially secure, privately held company strongly believes that work should be rewarding, enjoyable and gratifying. Our employees take pride in our company's excellent safety record and have found a place to call home with East Penn. We are looking for a highly motivated; customer focused Material Handler to join our world class family of employees. Our Material Handlers are responsible for pulling (physical lifting) orders, loading and unloading of trucks, load batteries for customers and may make occasional include non-CDL deliveries. Must be highly motivated and have good communication skills. Candidate may be requested to work overtime. Forklift experience preferred on both stand up and sit down forklifts. At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 30% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are. Position will include an excellent starting wage of $19.15 per hour, along with a comprehensive benefits package that includes medical, dental, prescription drug, 401-K and profit sharing programs. Don't miss out on this opportunity of a lifetime. For more information about East Penn Mfg., please visit www.dekabatteries.com. EOE/VEVRAA We can recommend jobs specifically for you! Click here to get started.

Corydon, IA, Maintenance Mechanic

East Penn Manufacturing Company
Corydon, IA
Average wages $27 per hour and up. Consistent schedule and guaranteed 40 hours with opportunity for overtime.
Maintain, Repair, Troubleshoot and Install Industrial Manufacturing Equipment and Systems

Repair and Rebuild Replacement Parts for Industrial Manufacturing Equipment and Systems

Welding Fabrication

Piping Installation

Basic Electrical Troubleshooting

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

Mechanical Drive Systems

Fluid Power Systems

Rigging Systems

Piping Systems

Welding

Basic Electrical Circuits and Electrical Measurement

Basic Industrial Motor Control (480V)

Basic and Precision Measuring

Shop Equipment (saws, grinders, presses, etc.)

Must have a valid state driver's license

East Penn offers excellent benefits:

+ Recently increased wages & starting pay rates

+ Competitive compensation

+ Group insurance that includes vision, medical, dental and prescription coverage

+ Profit sharing and 401K

+ Annual bonus

+ Paid holidays and vacation

+ Promotional opportunities

Maintenance employees have the benefit of company supplied tools during their career at East Penn.

Requisition ID: 2021-9611

External Company Name: East Penn Manufacturing - Deka Batteries

Street: 2185 Highway Two

Post End Date: 1/10/2022

Corydon, IA, Industrial Machine Operator

East Penn Manufacturing Company
Corydon, IA
Average wages $20 per hour plus production bonus opportunities. Consistent schedule and guaranteed 40 hours with opportunity for overtime.
Operates, tends, and maintains machines to make lead acid batteries.

Reads specifications to determine machine adjustments and material requirements.

Follows sequences for operational procedures on a computer.

Sets stops or guides to specified length as indicated. Automatically or manually loads material into machine.

Observes machine operation to detect defects or malfunctions.

May measure work piece dimensions, thickness and weight in order to determine the accuracy of machine operation.

May perform minor machine maintenance, including cleaning and oiling.

May assist in setting up machine, and stacking, marking, packing, and transporting finish work pieces using an electric pallet jack, hoist or forklift.

Relieves other operators at shift change time and breaks.

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

Good math skill including familiarity with metric system

Ability to use basic hand tools

Ability to diagnose and troubleshoot machinery

Ability to take and read measurements

Computer Skills

Mechanical Skills

Must be able to read and interpret 1st piece inspection/set-up sheets

Ability to maintain regular attendance

Ability to work mandatory overtime

East Penn offers excellent benefits:

+ Recently increased wages & starting pay rates

+ Competitive compensation

+ Group insurance that includes vision, medical, dental and prescription coverage

+ Profit sharing and 401K

+ Annual bonus

+ Paid holidays and vacation

+ Promotional opportunities

Requisition ID: 2021-9612

External Company Name: East Penn Manufacturing - Deka Batteries

Street: 2185 Highway Two

Post End Date: 1/10/2022

A5 COS T/O 2nd shift

East Penn Manufacturing Company
Corydon, IA
Takes completed COS work off of conveyor to pallet

Feeds empty battery cases (that weigh less than 10 lbs.) on the production line.

Monitors automatic case punching activity for any defects.

Keeps appropriate level of adhesive in the hot melt machine which loads the casted groups into the battery cases.

Visually inspects batteries after the groups are automatically loaded into cases.

Stacks batteries by pushing batteries onto racks or pallets that are on lifts.

Maintains correct lead level in lead pot by placing lead pigs into the lead pot using a crane lift.

Monitors and adjusts the case puncher and weld ring inserter.

Will be cross trained to operate a C.O.S. machine.

Using hand tools, removes any paper flashing, foil, or overflow.

Must check lead pot and supply a lead pig approximately 25 to 30 times per shift.

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

READING REQUIREMENTS: Basic Reading, MATHEMATICAL SKILLS: Basic Math (adding, subtracting, dividing, multiplying), COMPUTER SKILLS: Ability to interact with computer screens, REASONING SKILLS: Ability to evaluate, MECHANICAL SKILLS: Hand Tools, MECHANICAL SKILLS: Ability to diagnose and troubleshoot startings and stopages of machinery, COMMUNICATION SKILLS: Ability to communicate with Co-workers, OTHER NECESSARY SKILLS/REQUIREMENTS: Ability to work at a fast pace

Requisition ID: 2021-9452

Street: 2185 Highway Two

A5 ENVELOPER SERIES II 2nd shift

East Penn Manufacturing Company
Corydon, IA
Series II Enveloper includes two positions: One loads plates to machine and the other inspects groups of plates and removes non-conformed product.
May run a machine with 1 or 2 operators depending on the enveloper and COS machine layout.

The machines can run between 85 and 260 enveloped plates per minute.

POSITION #1:

Loads 1 separator roll (weighing up to 70 lbs.) onto machine every 7-45 minutes.

Threads the material through the machine.

Manually lifts and loads plates into the feeders.

Series II machines may have up to 4 feeders.

The 5th feeder is an odd plate feeder.

The 5th feeder is only used when running an odd plate count.

Feeders #1 and #2 are wrapped plate feeders.

Feeders #3 and #4 stack a plate on the top of a wrapped plate.

The employee picks up approximately 5 inches of pasted plates at a time with an approximate weight of 20 lbs. and 100 plates per stack.

POSITION #2:

Assists in manually lifting and loading plates into the feeders.

Monitors the stacker conveyor leading into the buffer (if equipped).

May inspect the stacks and then place them on pallets or racks as required.

When stacking groups and picking up plates, the employee may have to bend as low as 6 inches.

Employees will be trained on both positions.

ENVELOPER I

Visually inspects plates for defects.

Starts and stops machine.

Monitors and sets up plate feeders.

Monitors and sets up folding rollers/sealing wheels.

Monitors and sets up missing/double plate detectors.

Monitors, sets up, and adjusts lug brushes.

Monitors and sets up reject conveyor.

Monitors, maintains, and adjusts group aligner/stacker conveyor.

Keeps machine clear from jamming.

Must become familiar with Panel View control panel and understand machine timing.

Communicates with COS machine operators.

Vacuums areas and boards and removes scrap materials and cardboard.

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

READING REQUIREMENTS: Basic Reading, MATHEMATICAL SKILLS: Basic Math (adding, subtracting, dividing, multiplying), COMPUTER SKILLS: Ability to interact with computer screens, REASONING SKILLS: Ability to evaluate, MECHANICAL SKILLS: Hand Tools, COMMUNICATION SKILLS: Ability to communicate with Co-workers, OTHER NECESSARY SKILLS/REQUIREMENTS: Ability to work at a fast pace

Requisition ID: 2021-6851

Street: 2185 Highway Two

Oelwein IA, Driver w/CDL

East Penn Manufacturing Company
Oelwein, IA
Drives diesel powered tractor‑trailer combination with a Gross Vehicle Weight of up to 80,000 lbs or a smaller vehicle when required.
Trips may range from 1 to 5 days in length.

Delivers and picks up freight from specified locations, such as warehouses, stores, industrial plants, railroad yards, shipping piers, and small businesses.

Verifies freight with shipping papers.

Drives to specified locations, applying knowledge of Federal Motor Carrier Safety Regulations, state and local driving laws, and hazardous material reguations.

Uses skills in highway navigation as well as maneuvering a vehicle in various situations, such as narrow passageways, heavy traffic, and adverse weather conditions.

Inspects the vehicle for mechanical and safety defects before and after ach trip, and submits a report indicating the vehicle condition.

Maintains a Driver's Daily log according to Federal regulations.

Prepares shipping papers for freight received.

Interacts with customers when delivering or receiving freight or collecting payment for goods delivered.

Calculates payment due for goods delivered or credit due for goods returned.

Maintains telephone or radio contact with dispatcher to receive instructions.

May assist in loading or unloading with a pallet truck or forklift or manually when required (lifting up to 100 lbs).

May be required to place deliveries at the delivery site according to the customer instructions, including rotation of stock.

Performs emergency roadside repairs such as changing tires, installing light bulbs, fuses, or tire chains.

*Maintains regular attendance.

*Ability to work mandatory over time.

Performs other duties as requested by Management.

Responsible for producing a high quality product.

Responsible for proper hygiene, housekeeping, and safety practices.

Equal Opportunity Employer.

*These tasks are considered essential elements of the job.

READING REQUIREMENTS, Basic Reading, Capable of reading and working with parts and equipment manuals, Able to read and interpret a variety of service manuals; MATHEMATICAL SKILLS, Basic Math (adding, subtracting, dividing, multiplying); REASONING SKILLS, Customer Service, Ability to evaluate, Does troubleshooting and provides potential solutions for problems and communicate ideas; MECHANICAL SKILLS, Hand Tools, Able to install light bulbs, fuses, tire chains, etc., Understands mechanics of truck and able to diagnose problems; COMMUNICATION SKILLS, Good Communication Skills, Good Telephone Skills, Ability to communicate with Co‑workers; OTHER NECESSARY SKILLS/REQUIREMENTS, Has a DOT Medical Qualification Card, Class "A" Commerical Drivers License with endorsements for air brakes and Hamzat required

Requisition ID: 2021-9730

External Company Name: East Penn Manufacturing - Deka Batteries

Street: 220 14th STREET SE

Post End Date: 3/2/2022

A5 PART-TIME EMPLOYMENT SPECIALIST 1ST SHIFT

East Penn Manufacturing Company
Corydon, IA
+ Main responsibility conducting weekly new hire orientation 2 - 3 days a week

+ Instructing new hires on Health and Safety policies & procedures, Personnel policies & procedures, reviewing East Penn benefits, as well as going over computer training (East Penn Learning) and East Penn Connections

+ Assist in scanning identification forms into the system

+ Assist with pre-employment questionnaire on iPad

+ Verification of work-boots-making sure they meet requirements

+ Verification that new hire paperwork is filled out and collected

+ Distribute safety glasses and masks

+ Uniform sizing

+ Give new hire tours

+ Keeping track of new hire's hours

+ Filling out training forms and administering tests

+ Respirator fit tests and reviewing policy

+ Training Packet and paperwork

+ Completing New Hire information paperwork for full time and temporary employees.

+ Assists Recruiter and fills in when needed with the scheduling of applicants for pre-employment screening.

+ Assists Recruiter and fills in when needed with preparing Advertisements

+ Assists Recruiter and fills in when needed with BMT and High School recruiting

+ Assists Recruiter and fills in when needed with the pre-employment process - going over new hire paperwork and showing jobs

+ Assists Recruiter and fills in when needed with attending and preparing for job and career fairs.

+ Assists Recruiter and fills in when needed with conducting Interviews internal and external.

+ Responsible for quality of work produced. Performs other duties as requested.

+ A positive attitude and be a self starter.

+ Strong communication skills and be personable.

+ Strong organizational skills and accuracy.

+ Strong Computer Skills - Excel, Word, General database knowledge.

+ Ability to work with confidential information

+ Ability to multi-task

+ Ability to work with dead-lines

+ Familiarity with Hiring and Transfer process

Requisition ID: 2021-9715

External Company Name: East Penn Manufacturing - Deka Batteries

Street: 2185 Highway Two

Post End Date: 12/17/2021

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