East Tennessee Children's Hospital jobs - 86 jobs

BASIC PURPOSE OF THE JOB This position is responsible for the implementation of low complexity tools and processes, and the proactive support and maintenance of clinical information systems. Works under direct supervision to effectively scope, plan, and deliver on customer requests to include break fix issues and projects. Leads and coordinates projects with low complexity. Utilizes best practices to implement and document consistent builds. Takes ownership of issues, is highly responsive to customers, and shows an aptitude for the development and documentation of customer requirements. This position primarily supports the OpTime & Anesthesia applications of the Epic EHR system.REPORTS TO Manager, Clinical Applications JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma License/Certification Required: No Minimum Work Experience: Three years' experience in Information Technology, clinical operations, or related field. Degree may be used to substitute years of work experience. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent oral and written communication skills. Service oriented. Able to work independently, think critically, and problem solve. Is proactive and makes routine decisions independently. Must have above average problem-solving skills. Excellent organizational, time management and customer service skills. Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications. DUTIES AND RESPONSIBILITIES Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements. Determine information needs of operational departments and presents potential solutions. Implement system changes that are low in complexity following Change Management policies and procedures. Gains an understanding of and sensitivity to the users' environment and information needs. Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience. Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems. Assists with coordination of problem resolution with users, other IT personnel, and vendors. Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately. Ensures system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made. Establishes and maintains a good rapport with users and other personnel. Demonstrates good analytical ability in evaluating existing systems. Assists user departments in user training, documentation, and development of policies and procedures related to information systems. Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation. Assists with development of training material; conducts informative training classes and one-on-one training as assigned. Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct. Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures. Maintains end user system security in compliance with information security policies and procedures. Ensures system access provided is appropriate for the end user role. Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information systems security policy and procedure. Conducts regular audits to ensure continued need for access by end users. Reports breaches in security to appropriate IT management in a timely manner. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite

Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite

BASIC PURPOSE OF THE JOB Responsible for gift shop operations for evening and weekends. Assists with preparation and display of merchandise. Performs cashier duties while demonstrating excellent customer service. REPORTS TO * Gift Shop Manager JOB REQUIREMENTS Supervisory Responsibilities: YES Minimum Education: High School/GED Required. Degree: General Minimum Work Experience: 1 year retail cashiering experience required REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * High energy and enthusiasm * Excellent customer service skills * Strong oral communication skills * Accuracy and attention to detail * Strong problem-solving skills * Sound judgment and integrity * Flexible and adaptable to changing circumstances * Able to work independently with minimal supervision * Proficient with cash registers DUTIES AND RESPONSIBILITIES * Operates the gift shop during evenings and week-ends to assure timely opening and closing and adheres to gift shop policies and procedures to assure effective operations. * Assures accurate cashiering and safety and security of merchandise and assists custmers with merchandise and problem resolution. * Proactively communicates with gift shop manager or assistant manager regarding issues with customers or operational problems and trains and supervises evening and week-end volunteers. * Assists in maintaining the stock room, pricing merchandise, and restocking merchandise and assists in maintaining displays and general order and appearance of merchandise to encourage sales. * Accurately and efficiently receives and handles telephone orders, and assures timely delivery of telephone orders. * Represents Children's Hospital to the community and promotes the hospital's mission and initiatives and represents the department and gift shop throughout the hospital, promoting effective and appropriate volunteer service which make efficient and effective use of volunteer skills and time. * Develops and cultivates positive relationships with customers and supports strategies to expand the gift shop's service excellence and service to patients, families, visitors and staff. * Collaborates with all customers, internal and external, to support excellence in retail operations as a vital part of the delivery of care and continuously demonstrates a positive attitude within the department and gift shop and across departmental lines to assure excellence in the customer service program. * Actively promotes and mentors volunteers in principles of effective customer service and builds strong and positive relationships with volunteers, hospital staff and visitors. * Role-models effective customer service to volunteers, demonstrates respect and regard for the dignity of colleagues, volunteers, patients, families and visitors, and considerately and professionally handles conflicts. * Works effectively as part of the departmental team and intra-departmentally to facilitate achievement of goals and objectives and willingly accepts new assignments and responsibilities as requested. * Respects and assures appropriate stewardship of financial resources and utilizes hospital resources and time respectfully and accountably. * Manages time efficiently and productively to complete job responsibilities. * Actively supports and assures systems to assure appropriate management and usage of merchandise. * Assures safety and security of merchandise and equipment. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Light lifting, pushing and pulling is required for 10-20 lbs occasionally, and frequent moving of objects of less than 10 lbs. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

SHIFT: Day (United States of America) Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview The Coding and Clinical Documentation Integrity Department at CHOP, which provides centralized coding support for all CHOP facilities, is seeking an experienced Medical Coder to join their team. The ideal candidate will have demonstrated experience in both inpatient and outpatient facility coding and must hold one of the following active certifications: RHIA, RHIT, or CCS. This position is responsible for assigning ICD-10-CM/PCS and/or CPT codes to charts of all discharged patients. The Coding Technician is accountable for ensuring accurate, appropriate, and high-quality coded data across the organization. Productivity expectations include: Inpatient coding: 2.5 charts per hour Outpatient/same-day surgeries: 6 charts per hour A minimum accuracy rate of 95% must be maintained This is a Monday through Friday, 8-hour day shift role, with flexibility to start as early as 5:00 AM EST after the introductory period. The position is fully remote and available to candidates residing in eligible U.S. states. Unfortunately, we are unable to support workers located in: Washington, Wyoming, North Dakota, California (for hourly positions),U.S. Territories, Outside the United States This is a great opportunity to contribute to a team dedicated to excellence in coding and clinical documentation integrity, all while working remotely. What you will do Reviews and analyzes medical records to determine the principal diagnosis, and procedure and all appropriate secondary diagnoses for inpatient and outpatient charts. Correctly identifies all diagnoses and procedures 95% of the time. Correctly assigns ICD-10-CM/PCS and/or CPT codes to all procedures and diagnoses 95% of the time. Codes all charts within three days of availability with 98% of the time. Maintain productivity standards accordingly. Creates appropriate physician queries and participates actively in the physician query program. 98% of the time the queries are identified and appropriate Informs supervisor of trends and opportunities for improvement in clinical documentation. Maintain thorough knowledge of coding, including and knowledge of CHOP's internal coding guidelines. Reviews the official AHA Coding Clinic and demonstrates the ability to accurately apply new coding guidelines. Researches new diagnostic and procedure codes as required to perform the coding function. Participates in the education of staff, physicians and appropriate divisions, as warranted. Maintains reference library. Assures compliance with the national Correct Coding Initiatives. Correctly identifies missing components of charts 95% of the time and sends workflow notice to colleagues for retrieval of missing documentation. Abstract the pertinent clinical, coded, demographic and other required information into the EPIC electronic medical record abstracting system with 95% accuracy. Identifies trends/opportunities for improvement in clinical documentation and communicates through the appropriate channels. Utilize the Epic EHR and HDM/3M coding system to indicate accounts pending coding and the specific reasons. Work collaboratively with other coders to resolve challenging cases/coding scenarios. Education Qualifications Associate's Degree Required Bachelor's Degree Preferred Experience Qualifications At least two (2) years acute care inpatient and outpatient coding experience Required Skills and Abilities Epic, HDM/3M Encoder, Microsoft Applications Licenses and Certifications Registered Health Information Administrator (RHIA) - American Health Information Management Association - upon hire - Required or Registered Health Information Technician (RHIT) - American Health Information Management Association - upon hire - Required or Certified Coding Specialist (CCS) - American Health Information Management Association - upon hire - Required To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $36.53 - $41.09 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

BASIC PURPOSE OF THE JOB The Buyer represents the health system by performing the procurement process to support the daily operations of East Tennessee Children's Hospital. The Buyer coordinates with the Supply Chain Management team to deliver quality products at the most cost-effective price for our patients while providing excellent customer service and communication to all departments and facilities within the health system. REPORTS TO Manager of Procurement, Value Analysis and Contracting JOB REQUIREMENTS Supervisory Responsibilities: NO Number of Direct Reports: Minimum Education: High School Diploma Required. Bachelor's degree in Business Administration, Supply Chain Management, or a related field and 3+ years' experience in Healthcare Supply Chain preferred or 7+ years of progressively responsible experience in Supply Chain and Procurement in lieu of degree. Degree: License/Certification Required: Certified Materials Resource Professional is preferred. Minimum Work Experience: Proven experience as a Buyer or similar procurement role. Previous work experience in a Supply Chain environment with 3+ years procurement experience. Healthcare experience preferred. Demonstrated knowledge of theory and practices of purchasing, including ethics, standards, contract compliance, competitive bidding procedures, quality control; data collections techniques for establishing sources of supply, product, and vendor information; process improvement; market research techniques, analysis, contracting, capital planning, accounting, budgetary controls, vendor management and ERP (Enterprise Resource Planning) applications preferably Workday. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Intermediate accounting and business skills. Proficient in Microsoft Excel, PowerPoint, Outlook, and Teams. Demonstrates critical thinking, analytical skills, and critical thinking skills to manage day to day challenges. Ability to solve practical problems, interpret a variety of information whether presented in written, oral or diagram form and the ability to multi-task. Excellent verbal and written communication skills. Expresses self in a clear and concise manner. Listens and follows directions and asks for clarification when needed. Proactively communicates backorders, discontinuations, allocation issues and delivery delays to the requestor. Promptly and effectively communicates any issues allowing departments ample to make decisions that could impact patient care. Confirms delivery dates of all orders and communicates any problems with requisitioning department. Plans workload appropriately and demonstrates effective time management. Organizes work to accomplish objectives and meet assigned deadlines. Demonstrates sound fiscal management. Controls waste and expenses. Performs within budget. Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to new work structures, processes, or requirements or to work within a new culture. Utilizes all available web-based resources such Global Healthcare Exchange (GHX) and Vizient's Member Dashboard to confirm pricing and contracts available. Excellent organizational skills and the ability to manage multiple tasks while remaining meticulous are necessary. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, and the public. Proactively works to be an effective member of the team through support and cooperation with others. Consistently works to maintain highest level of communication and customer service within own department and the organization. Possesses personal and professional values consistent with those required by the system and positively contribute to the team approach. Maintains and protects confidentiality regarding all aspects of information obtained. Utilizes hospital resources and time respectfully and accountably. Coordinates work to achieve maximum productivity and efficiency during workday. Demonstrates an understanding of all related external supply chain factors including Group Purchasing Organization (GPO) relationships and services and supplier capabilities. Manages procurement activity to ensure contract compliance to enhance efficiency and to maximize rebates and savings with our Group Purchasing Organization (GPO). DUTIES AND RESPONSIBILITIES Demonstrates understanding of purchasing fundamentals and processes, accounting principles, business communication, contracts, department policies, purchasing and contracting policy and procedures and actively pursues opportunities to allow the department to run more efficiently and serve its customers better. Ensures that all purchase orders are processed on schedule with the correct quantity at the correct price taking into consideration any local, regional, or Group Purchasing Organization (GPO) contracts to minimize invoice discrepancies. Confirms and verifies pricing and quantities daily on all orders to ensure that vendors have the correct price and contract loaded for all facilities within the organization to prevent exceptions. Proactively works with the Finance team to resolve exceptions and issues. Ensures that all purchase orders are received within expected delivery date. Proactively works with Surgical Services and Supplier Representatives to complete the Bill Only process. All implants need to be submitted to be built in Workday within 24hrs of date of service to ensure proper billing of patient. Resolves and communicates all backorders daily and satisfactorily. Sources backordered product from a different distributor location, vendor or arranges for a clinically approved substitution whenever possible or necessary. Collaborates with Shipping/Receiving to ensure receiving problems are managed within 24 hours and that all product returns are processed within vendors requirements. Promptly and effectively communicates any issues such as discontinuations, allocation issues and delivery delays to the requestor allowing departments ample to make decisions that could impact patient care. Confirms delivery dates of all orders and communicates any problems with requisitioning department. Assists in the procurement process training for hospital employees. Coordinates efforts to create and keep all requisition templates current within Workday. Also, identifies needs for additional requisition training for all departments. Assists in maintaining Workday data integrity. Identifies opportunities to establish order days and times with vendors and departments to increase efficiencies within Supply Chain Management. Ensures all rentals initiated by SCM and Surgical Services are managed and returned as soon as possible to minimize expense. Identifies opportunities to move low volume and direct supplier items to a distributor to efficiency and savings. Proactively works and communicates with the Manager of Procurement, Value Analysis & Contracting on product changes, standardization projects, and contract pricing resolutions. Identifies opportunities for savings, standardization, and waste elimination. Proactively works with Supply Chain Manager to identify nonstock items that meet criteria to added to the Main Warehouse inventory as stock. Demonstrates effectiveness in identifying future needs and problem areas of the department and developing workable solutions. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs. occasionally and frequent moving of objects of less than 10 lbs. is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB * Responsible for overseeing all of the administrative and business operations of assigned practice(s). Maintains and fosters practice success by hiring employees, ensuring compliance with regulations, managing the budgets of the practices, as well as fostering effective communication to team, providers, and senior leadership. Responsible for encouraging high performance of employees and establishing efficient workflows, policies and procedures to ensure vision of the East TN Children's Hospital. CONTACTS * Supervisory Responsibilities - YES * Number of Indirect Reports - NONE * Population Specific Competencies * Neonates 1-30 days * Infants 31 days-1 year * Children 2-12 years * Adolescents 13-18 years * Adults 19-21 years * Family setting and social support (cultural) * Internal Contacts * Patients * Providers (i.e., Physicians) * Staff (i.e., clinical and admin support staff) * External Contacts * Patients * Providers (i.e., Physicians) * Vendors * Community agencies and advocates JOB REQUIREMENTS Minimum Education * Bachelors Degree Preferred Minimum Work Experience * 5 - 7 years healthcare management experience supervising a minimum of 10 employees preferred Required Licenses/Certifications for position * None Required Skills, Knowledge, and Abilities * Strong organizational and management skills. Good communication skills, both verbal and written, with staff and providers. Strong decision making skills and attention to detail a plus. Strategic and "big picture" thinker. Efficient, organized, and resourceful. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Promotes family-centered care by providing services to meet the psychosocial, emotional, and developmental needs of patients and families. REPORTS TO * Director-Child Life JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Degree Degree: Child Development, Early Childhood Education, Child Life, or other related field License/Certification Required: Certified Child Life Specialist (CCLS) or eligible to sit for the Child Life Certification exam Minimum Work Experience: 6 months related experience, which can include worksite educational experience REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Must possess excellent communication skills with diverse populations. * Must have the ability to problem solve and work independently and must have strong interpersonal skills. * Some computer skills helpful. * Must meet physical requirements of this position. DUTIES AND RESPONSIBILITIES * Documents assessment, plans and interventions in the medical record; verbally communicates information when appropriate and compiles reports as needed. * In collaboration with the medical and/or nursing staff, conducts medical play, psychosocial preparations and support during procedures. * Participates in planning, implementation, and evaluation of activities, celebrations and events related to the departmental mission (i.e., holiday celebrations, volunteer recognition, Child Life week). * Plans, implements, and evaluates programs and activities for individuals and groups of patients in the playrooms, at the bedside, in outpatient clinics, and in the Emergency Department, ensuring a safe, supportive environment. * Acts as a liaison between patients, families, and staff. * Serves as a resource and advocate on child developmental issues, providing consultation to the healthcare team. * Participates in Quality Improvement Activities * Participates in community education programs. * Supervises Child Life students and volunteers. * Willingly accepts any other assignment that may be requested. * Is cost conscious with Departmental resources. * Utilizes hospital resources and time respectfully and accountably PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Opportunity for those Registered Nursing Students graduating in May 2026 or earlier with less than one year of acute care experience. This position will begin June 22nd, 2026, and requires a two-year full-time commitment.BASIC PURPOSE OF THE JOB Under the supervision of an individual licensed to practice professional nursing, the graduate nurse will manage individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures. REPORTS TO Nurse Manager JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Preferred, Associates Required Degree: Degree in Nursing License/Certification Required: Must provide proof of graduation from an approved school of nursing within the previous 90 days, and must provide proof of first authorization to take the National Council Licensure Examination (NCLEX); may practice for a period not to exceed 120 consecutive calendar days from receipt of authorization to take NCLEX and must practice at all times under the supervision of an individual licensed to practice professional nursing. Minimum Work Experience: Pediatric nursing experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent communication and customer service skills. Demonstrated clinical abilities. DUTIES AND RESPONSIBILITIES Collects comprehensive data pertinent to the healthcare needs of patients and formulates nursing diagnoses based on the analysis of that assessment data, and documents data in a concise and timely manner. Develops and follows a plan of care that prescribes interventions to attain expected outcomes. Identifies expected outcomes for the plan of care individualized to the child, family, and situation. Implements and coordinates the delivery of care while employing strategies to promote health and a safe environment. Evaluates progress toward the attainment of outcomes. Systematically evaluates the quality and effectiveness of nursing practice. Collaborates with the family in the conduct of nursing practice. All decisions and actions are on behalf of the patient and family and in all areas of practice are determined in an ethical manner. Integrates research findings into practice and, where appropriate, participates in the generation of new knowledge in innovative ways. Interacts with and contributes to the professional development of peers and colleagues. Serves as a leader in the practice setting and in the profession. Acquires and maintains current knowledge and competency in nursing practice. Considers factors related to safety, effectiveness, cost and impact on practice in planning and delivering care. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs. Frequent bending, walking, sitting squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Maintains Security for the hospital and all hospital owned property adjacent to the main facility. REPORTS TO * Security Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School/GED Required Degree: General License/Certification Required: * Valid Tennessee Driver's License * Valid State of TN Armed Security Guard/ Officer License OR valid P.O.S.T certification if current or previous full-time Law Enforcement Officer * Qualified to obtain Special Deputy Bond through the Knox County Sheriff's office * Must obtain Basic Certification for the Healthcare Security Officer through the International Association for Healthcare Security and Safety (IAHSS), as well as, certification in Incident Command (IS 100 & 200) and National Preparedness (IS 800) through NIMS (National Incident Management System) within one year of employment. Minimum Work Experience: 1 year as security or law enforcement officer is preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Must be 21 years of age or older. * Valid Tennessee Driver's License * Excellent oral and written communication, mediation and interpersonal skills. * Self-motivated, work with minimal supervision, takes initiative and accepts responsibility. * Strong computer skills in MS Office and Outlook. DUTIES AND RESPONSIBILITIES * Ensures the security and safety of all patients, visitors, staff, and property by patrolling assigned interior and exterior areas of the hospital and maintains control and order in all areas of the hospital, as indicated by following policies and procedures * Prepares daily shift report, which includes thorough documentation of patrolling activity, locking/unlocking of doors, and calls for service details. * Promptly answers calls for service and responds appropriately and professionally according the each unique situation. * Admits authorized personnel on request to closed areas and documents the request by noting location, requestor, and authorizing person. * Thoroughly investigates irregularities and criminal violations in accordance with departmental policies, procedures and Tennessee Law. * Provides escorts to visitors and staff upon request to ensure their safe passage on the campus. * Responds to any and all emergency code calls in a prompt and professional manner and follows the policy of the particular code when the code is activated, and responds to heliport and provides assistance for arrival and departure of helicopter. * Prepares event/incident reports in accordance with departmental policy and performs arrest in accordance with federal, state and local laws. * Properly logs lost and found property and releases property following proper procedure. * Displays a clean and professional appearance at all times, in accordance with Children's Hospital Dress Code and Appearance on the Job Policy and departmental standards, as well as a high level of service excellence in all interactions in accordance with Policy. * Testifies in court, as required, to knowledge of or action taken regarding matters of interest to the courts. * Assists outside law enforcement agencies having official business within the hospital by giving directions, locations and information while abiding by hospital and HIPAA rules and regulations. * Maintains Hospital owned property to insure it remains in good working order and is safeguarded from loss, theft or damage. * Utilizes hospital resources and time respectfully and accountably and willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Heavy lifting, pushing and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently and 10 lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving up to 150 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Responsible for receiving emergency and non-emergency calls, keeping records, addressing problems, and dispatching appropriate team members while maintaining professional and precise communication, as well as exhibiting excellent judgement, teamwork, compassion, and the ability to process multiple assignments at the same time. REPORTS TO Security Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma required. License/Certification Required: State of Tennessee (Private Protective Services) Unarmed Security License within six months of hire. Valid Tennessee Driver's License. Minimum Work Experience: Previous dispatch experience preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal communication and customer service skills Ability to problem-solve and/or utilize resources available for troubleshooting in different situations Accuracy and attention to detail Flexible and adaptable to changing circumstances DUTIES AND RESPONSIBILITIES Consider the quality of the work tasks required and how the quality of performance impacts the program, function or care this position must demonstrate. Consider what the employee's required, position-specific performance and behavior should be and how they should demonstrate it. Indicate what performance standards need to be established as expectations consistent with departmental and organization-wide Service Excellence expectations. Consider how this position should contribute their unique strengths and abilities to the team meeting its goals as well as how they should utilize the strengths and abilities of their co-workers to meet the goals for the department and their specific position. Consider how this position's performance should reflect personal accountability to the significant responsibility of managing the department's and organization's assets conservatively, efficiently and with the highest level of integrity. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Food Service worker in the areas of: cashier, cafeteria server, patient trayline, porter/dishwasher, and relief. REPORTS TO Food Service Supervisor JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: Food Services or related experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Good communication skills, ability to read and write, attention to detail, fiscal responsibility, good follow-through skills, basic math skills, customer service focus. Individuals hired as a Porter under this title, have physical requirement of “C”; all other positions are “B”. Must be willing to shave beard or wear beard guard. DUTIES AND RESPONSIBILITIES Works quickly, efficiently and accurately when performing all duties, including trayline, use of chemicals, trash handling. Works in a timely manner to ensure timeliness and punctuality of trayline, deliveries, and cafeteria openings. Stores and handles food and dishes in a safe and sanitary manner in accordance with health regulations. Prepares assigned food items correctly. Cashier - operates cash register and ensures charges are accurate. Answers telephone politely and takes detailed messages accurately. Keeps work area and equipment clean, following all departmental and equipment guidelines and using correct procedures. Communicates essential information to others, such as the cafeteria menu line and telephone messages in a timely manner. Demonstrates teamwork and the spirit of cooperation at all times. Volunteers to assist others. Willingly accepts any other assignment that may be requested. Cashier - accurately handles cash. Maintains accurate and timely inventory within assigned responsibility. Utilizes hospital resources and time respectfully and accountably. Manages time efficiently and is always contributing while on the job. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Heavy lifting, pushing and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently and 10 lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs. Frequent bending, walking, sitting, squatting, reaching, and stnding are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Performs a variety of CT and Diagnostic Radiology procedures utilizing ionizing radiation for diagnosis of disease processes and delineation of both normal/abnormal anatomy as well as pathological conditions in areas of the human body. REPORTS TO * Director-Radiology/ Department Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Degree: Completion of an accredited Radiological program License/Certification Required: Registered by the American Registry of Radiographic Technology (ARRT). Certification in Computerized Tomography Preferred Minimum Work Experience: 1 year general Radiology experience. 3-5 years of general Radiology with 1 year CT experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Operate CT, X-ray and auxiliary equipment to produce quality images. * Ability to work flexible hours-alternate shift, rotates on call for evening, weekend and holiday coverage. * Able to adapt to new programs and equipment upgrades as radiological field advances, effective organizational and time management skills, effective written and verbal communication skills. DUTIES AND RESPONSIBILITIES * Area of expertise to ensure production of high quality images. Safe operation of equipment and accessories with proper warm-up exposure, daily QC and good reporting techniques: Follows proper shutdown procedures for scanning and processing equipment. Cleans equipment without damaging it. Keeps assigned area clean and organized. * Quality Control guidelines, State and Federal regulations and department policies/procedures. * Utilization of the Picture Archiving and Communications System (PACS): Creates and Imports CDs. Notifies the department and/or PACS manager of any errors or outstanding problems with completing patient data. * Completion of Safety Reports. Basic scheduling in Community Wide Scheduling (CWS). Assists nurse in preparation of contrast media (CT only), removal of IV catheters (CT only), and all specialised procedures. Floats to both modalities as needed (Radiological/CT) * Operation of multiple radiographic units: Portable, C-arm, Fluoroscopy, Digital Radiography (DR), and Computed Radiography (CR) * Demonstrates Radiation and MRI Safety and Protection techniques to minimize hazards, including: ALARA, Dosimetry, Shielding, Collimation, and Magnetic field * Performs correct exam on correct patient: Utilize two patient identifiers: name and date of birth ( Using the Meditech requisition and the patient's ID band along with active communication with family), Verify the Meditech order with the physician's order ( Initial physician's order confirming verification.) * Follows the PACS and Meditech workflow: Reviews, approves and enters information in a timely and accurate manner after each patient. Including: ( Patient Tracking Data (exam start/end times), Technologist's notes and name, Correct patient history, Verifies orders, patient name, exam accession number, etc., Approves studies, Technologist's name on exams), QA resolution, Moving exams, and Notifies the department and/or PACS manager of any errors or outstanding problems with completing patient data. * Consults with the radiologist on duty to assure correct scanning parameters when necessary ( Trauma, Difficult and/or infrequent studies, Correct patient history ) * Provides excellent patient care and creates an environment in which customers feel valued and respected. * Demonstrates a caring and interested manner: Listens carefully to customers' questions and concerns; paraphrases their statements; seeks feedback. Maintains an appropriate level of eye contact. Handles telephone calls and in-person contacts in a friendly, courteous and sensitive manner. Promptly acknowledges customers; provides an indication that they will be helped as soon as possible. Helps patients to feel comfortable by introducing self and calling patients by their name. Provides explanations (within scope of practice) to patients about upcoming exams and procedures, using terminology and phrasing which is responsive to and appropriate for patient's age, language skills, and emotional state. Keeps patients informed about actions to be taken. Promptly and courteously provides the information and services requested by customers. * Effectively communicates and problem-solves with customers: Takes the initiative to seek assistance from others; informs customers of the need to do so; explains who is being called upon to help; ensures a smooth transition to other parties. Provides consistent and timely follow-through which ensures that all customer requests are addressed in a way which minimizes inconvenience to all parties. Maintains composure, efficiency and a positive, customer-service oriented manner when interacting with all customers, including those who are ill, angry, confused or emotionally distressed. Makes every attempt to defuse potentially volatile situations, speaks calmly and firmly, express compassion and understanding, provides constructive suggestions for resolution. Seeks assistance from co-worker, management, physician or other appropriate person when immediate resolution is not forthcoming. * HIPAA Compliance: Maintains strict patient confidentiality at all times. Refrains from discussing customers or personal matters within customers' hearing. * Promotes effective working relations and works effectively as part of a department/unit team to facilitate the department's ability to meet its goals and objectives. Uses judgment to exercise delegated authority to work with others in a proactive way to troubleshoot operational and programmatic problems. * Resolves differences in a spirit of cooperation, creates solutions which benefit all parties, especially ancillary services'/department's customers. Recommends changes to policies, procedures and department environment to enhance the department's ability to provide optimum service to all customers. * Develops and fosters good verbal and written communication skills with the ability to communicate effectively in person and on the phone with patients, visitors, and hospital/medical office personnel. * Contributes to an environment that is conducive to the clinical education of students, other healthcare trainees, and employees. Willingly accepts other assignments as deemed necessary by department management, including helping out in front office, transporting patients and/or QA projects. * Utilizes hospital resources and time respectfully and accountably: Proactively assists in other areas when patient volume is low in assigned area. Ensures that supplies are utilized in a cost-effective manner and charged appropriately. * Seeks out innovative solutions for problems affecting care and/or service, these solutions may address: Maintenance of quality, Cost effectiveness, Cost benefit, and Efficiency of staffing needs * Applies Lean principles: Effectively utilizes resources reflective of Lean Principles, Participates in Lean board PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. BASIC PURPOSE OF THE JOB This position will operate as a core part of a psychiatry team in our outpatient psychiatry clinic, and will work closely with our Psychiatry Providers to provide outpatient psychotherapeutic service. REPORTS TO Vice President-Patient Care Services JOB REQUIREMENTS Minimum Education Doctorate Required PhD or PsyD in psychology with appropriate focus on child, adolescent, or early development, including completion of an internship in an APA or CPA accredited psychology program Training in at least one evidence-based practice (including, but not limited to: PCIT, TF-CBT, DBT, CBT, ERP, FBT, PMT- Parent Management Training, Motivational Interviewing) Minimum Work Experience Post-doctoral fellowship in pediatric psychology or integrated healthcare is preferred but not required. Prior pediatric experience required Required Licenses/Certifications for position Licensed Psychologist REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal and written communication skills. Ability to relate and effectively communicate with varying levels of staff. Work cooperatively and flexibly in role within a multi-disciplinary team. DUTIES AND RESPONSIBILITIES Participate as an active member of the psychiatry and psychology team. Provides assessment and ongoing psychotherapeutic treatment on an outpatient basis. Collaborates and works as a team member with physicians, nurses and other health care professionals. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Remains knowledgeable and up-to-date on relevant research and empirically validated clinical practice through attendance and participation at continuing education events. Utilizes hospital resources and time respectfully and accountably. Document assessment, interventions, and treatment plans clearly and promptly in patient records. Attend clinic meetings, including office staff, and treatment team meeting. Clinical schedule will be appropriately blocked for all meetings. Willingly accepts any other assignment that may be requested. Operational Excellence/Quality Participates in providing training and in-service education for East TN Children's Hospital staff. Supervises and engages in clinical teaching with psychology trainees. Human Resource (Team Behaviors) Remains knowledgeable and up to date on relevant research and empirically validated clinical practice through attendance and participation at continuing education events. Willingly accepts any other assignment that may be requested. Financial Stewardship Utilizes hospital resources and time respectfully and accountably. Prioritizes and plans work activities in a way that utilizes time efficiently. Sets goals and objectives Develops realistic action plans based on goals and objectives PHYSICAL REQUIREMENTS: Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB * Assist with help desk calls, scheduling, and tickets. Basic end-user support to prevent customer service delays for basic technical issues. Under IT staff guidance, perform computer imaging, staging and installation. Assist in the maintenance of IT standards and documentation. * Under direct supervision of a team leader, incumbents participate in an internship program in the Department of Information Technology and are given assignments at incremental levels of complexity as they gain proficiency in various functions, such as: web research, system analysis, programming, installation of software, configuration of hardware, etc. This position enables college students currently or recently enrolled in an approved program to receive technical training and gain practical experience. Does related work as required. JOB REQUIREMENTS Minimum Education * Associates Degree preferred; or currently enrolled in Computer Science or related field. Minimum Work Experience * None Required Licenses/Certifications for position * None Required Skills, Knowledge, and Abilities * Understanding of operating systems, software installation and test procedures, security and operational requirements and clinical and financial systems. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB This position is responsible for establishing and coordinating a multidisciplinary approach to neonatal and pediatric surgical quality and performance improvement across the continuum of care. In collaboration with the Medical Director for Children's Surgery, the Chief of Surgery, and the Director of Quality & Patient Safety, the manager is expected to provide program development, implementation, and ongoing evaluation in accordance with national standards necessary for achieving and maintaining Level II Children's Surgery Verification status as granted by the American College of Surgeons (ACS). Collaborates with physicians and hospital staff to ensure optimal patient care through the use of evidence-based practice, clinical best practice models, culture of safety, appropriate staffing and technologies and continuous process improvement measures. Demonstrates a commitment to patient safety and quality and ETCH core values. Leads the administrative, strategic and clinical direction of the Surgical & Trauma Quality and Safety Program through development, implementation and ongoing evaluation of Children's Surgery & Trauma Verification Status. REPORTS TO Medical Director for the Children's Surgical Verification Program and Director of Peri-operative Services JOB REQUIREMENTS Supervisory Responsibilities: Yes Minimum Education: Bachelor's Degree/BSN required; Masters preferred Degree: Nursing or healthcare related field License/Certification Required: RN in state of Tennessee and PALS required; CPHQ preferred. Minimum Work Experience: 3-5 years of surgery clinical experience and 1 year minimum of supervisory experience required. Pediatric experience preferred. Surgical Manager or Educator experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proven on the job leadership skills working with multidisciplinary patient care providers in a hospital setting. Leader who can set clear goals for their team, coaches to improve performance, and inspires and drives positive outcomes. A leader who can communicate information in a timely manner, innovative and encourages new approaches, and employs strategies to overcome resistance to change. Teamwork and collaboration to accomplish common goals, constructively raise concerns, and identify solutions using problem solving approaches. Knowledge of medical terminology, surgical procedures, ICD10 coding, and regulatory standards (Joint Commission, CMS, AORN, AMA, ACS, etc). Ability to work independently on assigned projects and to recommend improvements to the process to medical and hospital staff. Excellent organizational, written and verbal communication skills, and the ability to prioritize multiple work projects and tasks. Confidentiality is an imperative character trait for this position. Moderate keyboarding speed. Must be able to work effectively with common office computer software (such as Microsoft Office), the electronic medical records system, spreadsheets, graphical programs, and NSQIP database. Statistical knowledge and previous statistical analysis preferred. DUTIES AND RESPONSIBILITIES Lead efforts to obtain and maintain Children's Surgery Verification (CSV) with the American College of Surgeons, meeting all regulatory compliance and standards, as applicable. The incumbent will coordinate all responses to the verification application and site visit, documenting and facilitating issue resolution and corrective action plans. Collaborates with medical and hospital staff across the continuum of children's surgical care, including planning and implementing of clinical protocols, clinical pathways and practice management guidelines, monitoring care, and serving as an expert resource for clinical practice both within the facility and at other outside system entities. Oversees the development and review of care protocols, policies and procedures that promote organized and effective pediatric surgical care. Facilitates the development and implementation of intra-facility and regional staff development educational programs including hospital nursing and physician continuing education programs. Facilitates and participates in case review, standardizing practice guidelines, and directs community education for appropriate transfers to inpatient surgical services or intra-facility transfers to a higher level of care. Oversees the implementation of clinical program initiatives, including (but not limited to): core measures, surveillance, clinical data abstraction, and patient safety efforts. Works collaboratively with multidisciplinary teams to strategize, develop, and achieve goals. Works with the Acute Care/Trauma Committee, Quality Improvement Committee, and other hospital committees to coordinate surgical quality efforts. Formulates, drives, and leads projects using process improvement methodologies (e.g. Lean, Six Sigma, PDSA), project management strategies, facilitation, and change management to achieve improvements in operational and/or clinical outcomes. Provides ongoing evaluation of the effectiveness and efficiency of the pediatric surgical enterprise. Monitors clinical processes, outcomes and system issues related to quality of surgical care through the development of quality filters, audits, case review and root-cause analyses. Identifies trends and sentinel events and helps to outline corrective actions as applicable. Is involved in patient engagement efforts and monitors patient perception of the quality of care delivered. Participates on hospital root-cause analyses and assists in action plan follow-up as needed. In conjunction with the Medical Director of Children's Surgery plans, coordinates and conducts quality and safety meetings such as the Performance Improvement Patient Safety (PIPS) Meeting, Surgical Services Executive Committee (SSEC) Meeting, Acute Care/Trauma, Department of Surgery Meeting, Grand Rounds and Multidisciplinary Committees as appropriate. Sees that agendas, attendance, records/minutes and follow up are prompt, detailed, and accurate. Provides oversight and direct supervision of the collection, coding, validation, analysis, and distribution of data used to guide performance improvement activities for surgical registries. Designs processes to facilitate performance improvement activities, trend reports and research while protecting confidentiality. Supports clinical program, facility and corporate goals and initiatives. Attends and actively participates in system level meetings representing the facility. Presents/reports on progress to directors, administrators and leadership boards as assigned. Assists in annual strategic planning, operational, personnel and capital budgetary planning for the children's surgery program. Adheres to staffing and operational budgets as applicable. Completes and submits budget reports as required by facility. Facilitates communication and collaboration to stabilize the complex network of many disciplines and departments that work in concert to provide high quality children's surgical care. Represents the children's surgery program on various hospital and community committees to enhance and foster optimal surgical care management. Assist Trauma Coordinator with review and performance improvement with the care of trauma surgical patients. Demonstrates excellent communication skills through verbal, written and presentation material as required for committees, management groups, administration, etc. Utilizes hospital resources and time respectfully and accountably. Willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Assists patients and their families with personal and environmental stressors which interfere with obtaining maximum benefit from medical care. Social work interventions may include: clinical psychosocial assessment and care planning, information and referral, discharge planning, case management, psychoeducation and psychotherapy when needed for adjustment to illness and/or treatment for behavioral problems.. Participates in orientation of new social work staff. May participate in supervision of students completing Field Placement. Acts in accordance with the Social Work Code of Ethics. REPORTS TO * Director- Home Health Care JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Masters Degree: Social Work License/Certification Required: Tennessee Licensure as a Master Social Worker required; Tennessee L.C.S.W. preferred. Minimum Work Experience: 1 year post-Masters clinical experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Extensive SW theory base. * Uses multiple therapeutic modalities. * Demonstrates professional judgment. * Outstanding communication skills. * Capable of multitasking. * Attentive to detail. * Highly organized. * Flexible. DUTIES AND RESPONSIBILITIES * Assesses patient's/family's biopsychosocial functioning, emotional support network and socioeconomic status and needs. * Treatment Planning - develops individualized and attainable goals in conjunction with patients and families. * Therapeutic Intervention - uses modalities which optimize treatment goals and interventions. * Provides counseling for adaptation to medical circumstance and secondary psychosocial effects. * Discharge Planning - integrates medical and psychosocial plans of care. Knowledgeable regarding current community resources. * Documentation - complies with hospital and departmental Quality Improvement standards and statistical requirements. * Advocacy - maintains confidentiality, adheres to HIPAA Regulations and protects patient/family rights. * Functional Competencies - Demonstrates current knowledge of guidelines, procedures and laws pertinent to provision of S.W. services. * Fosters and encourages principles of Child/Family-Centered Care to include: communication, education, orientation and implementation of C/FCC actions and projects. * Collaboration - communicates effectively with medical staff, health care team, social work colleagues and patient/family. * Participates in providing training and education for East Tennessee Children's Hospital staff. * Assists in maintaining, interpreting and evaluating of Social Work programs, policies and procedures, following State, Federal and The Joint Commission guidelines. * Demonstrates accountability and responsible use of hospital's and department's time and resources. * Willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Performs tests in various departments of the laboratory. REPORTS TO * Director-Laboratory JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: Bachelors Required Degree: Degree in Medical Technology from accredited college acceptable to the TDPH or certificate as a Medical Technologist by HEW examination. License/Certification Required: Medical Technologist license from the State of Tennessee Minimum Work Experience: 4 years of medical technology experience preferred, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. State License and certification/registration or certification/registry eligible as a MT or CLS is required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Knowledge of the principles, methods, materials, equipment, and techniques of medical technology. * Skill in both verbal and written communication. * Is able to multitask, handle stress appropriately, and work in a fast-paced environment. * Works well with others and consistently displays a courteous, professional attitude in all situations. DUTIES AND RESPONSIBILITIES * Performs accurate and appropriate testing of specimens received in the laboratory, according to established laboratory protocol and procedures * Documents and reports test results in a timely manner and according to established laboratory protocol and procedures: Verifies accuracy of results before reporting results. Investigates and documents problems with unacceptable specimens. Follows established guidelines for resolving patient specimen problems. * Follows established procedures for laboratory quality control and reports discrepancies to the appropriate supervisor: Accurately analyzes and evaluates QC results obtained before accepting and reporting patient test results. Records results obtained for quality control testing as defined in test procedure. * Performs daily, weekly, monthly, or as needed, maintenance on instruments and equipment as appropriate. Performs calibration of equipment as required * Completes work assignments on time/readily accepts assignments * Produces consistent quality results while maintaining a large quantity of work. * Meets deadlines and turn-around times for test results, preventative maintenance. * Complies with established laboratory and hospital policies for universal precautions and safety procedures. * Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment * Assures standards are met related to calibrations, documentation, etc. * Demonstrates reliability and speed in reporting, spec processing, calibrations, etc. * Effectively manages technical aspects of work areas. * Promotes effective working relations and works effectively as part of a department/unit team inter- and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives * Foster and encourage principles of C/FCC to include: communication, education, orientation, and implementation of C/FCC actions and projects. * Acts as a resource for test-related issues for technicians, phlebotomists, secretary and other medical staff, as appropriate. * Creates a productive work environment as related to expectations, interruptions, schedules, etc. * Willingly accepts any other assignment that may be requested. * Minimizes costs in supplies, time and training to product test results by following established procedures and taking care to "do it right the first time". * Minimizes costs in equipment repairs, repeat work, QC, etc. by following established procedures and taking care to "do it right the first time". * Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Performs venipunctures and capillary sticks and collects specimens for laboratory procedures; assists with other duties in the laboratory and hospital that do not require licensure, as assigned. REPORTS TO * Director-Laboratory JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High school diploma or GED preferred. License/Certification Required: None Minimum Work Experience: One year experience as a phlebotomist preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * organizational and communication skills required. * Displays poise and self confidence. * Has a working knowledge and experience with venipuncture and skin puncture techniques. * Knowledgeable about collection tubes, test requirements, and safety aspects of phlebotomy. * Is able to multi-task, handle stress appropriately and work in a fast-paced environment. * Works well with others and consistently displays a courteous professional attitude in all situations. DUTIES AND RESPONSIBILITIES * Correctness of specimens collected and labeled, clerical duties, QI, etc. * Maintains technical/clinical standards of work area. * Reliability and speed in collections, labeling, spec processing, deliveries, etc. * Quantity of quality specimens collected and correctly labeled per unit of time. * Meets deadlines for stat, urgent, routine, timed specimen collections * Maintains efficient work environment related to quality specs, timely collections, labeling, etc. * Maintains work area and equipment in the condition required by department standards. * Identifies patient by checking name and E number on patient armband. * Labels all specimen tubes following established procedure: Date and time of draw and phlebotomist initials. * Complies with established laboratory and hospital policies for universal precautions and safety procedures. * Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment. * Performs venipuncture using correct technique and with minimal discomfort to the patient. * Performs fingerstick procedures with correct technique and when unable to obtain specimen by venipuncture. * Foster and encourage principles of C/FCC to include: communication, education, orientation and implementation of C/FCC actions and projects. * Maintains productive work environment related to work habits, interruptions, etc. * Under supervision will help in the training of new employees and student interns at the hospital in the performance of phlebotomy duties. * Follows all organizational and department or unit policies and procedures. * Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives. * Willingly accepts any other assignment that may be requested. Minimizes costs in supplies, time and training to collect and process specimens. * Minimizes costs in collections, repeat collections, QI, labeling, etc. Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.