East Tennessee Children's Hospital jobs in Knoxville, TN - 61 jobs

BASIC PURPOSE OF THE JOB The Buyer represents the health system by performing the procurement process to support the daily operations of East Tennessee Children's Hospital. The Buyer coordinates with the Supply Chain Management team to deliver quality products at the most cost-effective price for our patients while providing excellent customer service and communication to all departments and facilities within the health system. REPORTS TO Manager of Procurement, Value Analysis and Contracting JOB REQUIREMENTS Supervisory Responsibilities: NO Number of Direct Reports: Minimum Education: High School Diploma Required. Bachelor's degree in Business Administration, Supply Chain Management, or a related field and 3+ years' experience in Healthcare Supply Chain preferred or 7+ years of progressively responsible experience in Supply Chain and Procurement in lieu of degree. Degree: License/Certification Required: Certified Materials Resource Professional is preferred. Minimum Work Experience: Proven experience as a Buyer or similar procurement role. Previous work experience in a Supply Chain environment with 3+ years procurement experience. Healthcare experience preferred. Demonstrated knowledge of theory and practices of purchasing, including ethics, standards, contract compliance, competitive bidding procedures, quality control; data collections techniques for establishing sources of supply, product, and vendor information; process improvement; market research techniques, analysis, contracting, capital planning, accounting, budgetary controls, vendor management and ERP (Enterprise Resource Planning) applications preferably Workday. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Intermediate accounting and business skills. Proficient in Microsoft Excel, PowerPoint, Outlook, and Teams. Demonstrates critical thinking, analytical skills, and critical thinking skills to manage day to day challenges. Ability to solve practical problems, interpret a variety of information whether presented in written, oral or diagram form and the ability to multi-task. Excellent verbal and written communication skills. Expresses self in a clear and concise manner. Listens and follows directions and asks for clarification when needed. Proactively communicates backorders, discontinuations, allocation issues and delivery delays to the requestor. Promptly and effectively communicates any issues allowing departments ample to make decisions that could impact patient care. Confirms delivery dates of all orders and communicates any problems with requisitioning department. Plans workload appropriately and demonstrates effective time management. Organizes work to accomplish objectives and meet assigned deadlines. Demonstrates sound fiscal management. Controls waste and expenses. Performs within budget. Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to new work structures, processes, or requirements or to work within a new culture. Utilizes all available web-based resources such Global Healthcare Exchange (GHX) and Vizient's Member Dashboard to confirm pricing and contracts available. Excellent organizational skills and the ability to manage multiple tasks while remaining meticulous are necessary. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Demonstrates tact, courtesy, and a positive approach to communication and interaction with other employees, visitors, physicians, and the public. Proactively works to be an effective member of the team through support and cooperation with others. Consistently works to maintain highest level of communication and customer service within own department and the organization. Possesses personal and professional values consistent with those required by the system and positively contribute to the team approach. Maintains and protects confidentiality regarding all aspects of information obtained. Utilizes hospital resources and time respectfully and accountably. Coordinates work to achieve maximum productivity and efficiency during workday. Demonstrates an understanding of all related external supply chain factors including Group Purchasing Organization (GPO) relationships and services and supplier capabilities. Manages procurement activity to ensure contract compliance to enhance efficiency and to maximize rebates and savings with our Group Purchasing Organization (GPO). DUTIES AND RESPONSIBILITIES Demonstrates understanding of purchasing fundamentals and processes, accounting principles, business communication, contracts, department policies, purchasing and contracting policy and procedures and actively pursues opportunities to allow the department to run more efficiently and serve its customers better. Ensures that all purchase orders are processed on schedule with the correct quantity at the correct price taking into consideration any local, regional, or Group Purchasing Organization (GPO) contracts to minimize invoice discrepancies. Confirms and verifies pricing and quantities daily on all orders to ensure that vendors have the correct price and contract loaded for all facilities within the organization to prevent exceptions. Proactively works with the Finance team to resolve exceptions and issues. Ensures that all purchase orders are received within expected delivery date. Proactively works with Surgical Services and Supplier Representatives to complete the Bill Only process. All implants need to be submitted to be built in Workday within 24hrs of date of service to ensure proper billing of patient. Resolves and communicates all backorders daily and satisfactorily. Sources backordered product from a different distributor location, vendor or arranges for a clinically approved substitution whenever possible or necessary. Collaborates with Shipping/Receiving to ensure receiving problems are managed within 24 hours and that all product returns are processed within vendors requirements. Promptly and effectively communicates any issues such as discontinuations, allocation issues and delivery delays to the requestor allowing departments ample to make decisions that could impact patient care. Confirms delivery dates of all orders and communicates any problems with requisitioning department. Assists in the procurement process training for hospital employees. Coordinates efforts to create and keep all requisition templates current within Workday. Also, identifies needs for additional requisition training for all departments. Assists in maintaining Workday data integrity. Identifies opportunities to establish order days and times with vendors and departments to increase efficiencies within Supply Chain Management. Ensures all rentals initiated by SCM and Surgical Services are managed and returned as soon as possible to minimize expense. Identifies opportunities to move low volume and direct supplier items to a distributor to efficiency and savings. Proactively works and communicates with the Manager of Procurement, Value Analysis & Contracting on product changes, standardization projects, and contract pricing resolutions. Identifies opportunities for savings, standardization, and waste elimination. Proactively works with Supply Chain Manager to identify nonstock items that meet criteria to added to the Main Warehouse inventory as stock. Demonstrates effectiveness in identifying future needs and problem areas of the department and developing workable solutions. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs. occasionally and frequent moving of objects of less than 10 lbs. is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Provides foreign language interpretation and translation for patients, families and Children's Hospital healthcare providers. Is proficient in spoken and written English and language(s) to be used for interpretation and translation. Understands the cultural framework of the respective LEP population(s) and facilitates accurate communication. All actions are in accordance with the Code of Ethics for Interpreters in Healthcare. REPORTS TO Director-Care Coordination JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Degree: Social Sciences, Languages, or English preferred License/Certification Required: If hired after January 2012: Certified National Medical Interpreter obtained within two years of employment for full-time or part-time employment. If PRN, certification must be obtained within three years of employment. Minimum Work Experience: Medical experience/ background considered in lieu of degree REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Bilingual Medical Terminology, outstanding communication skills, attention to detail, capable of multitasking, flexible, grammatically accurate bilingual writing skills. DUTIES AND RESPONSIBILITIES Provides accurate & timely interpretation to patients/families & health care team in developmentally & age appropriate manner while adhering to ethical & legal standards. Manages flow of communication between patient/family and staff/provider. Maintains boundaries and refrains from counseling, advising or projecting personal biases or beliefs. Demonstrates self-awareness of level of competence & personal sentiments. Declines or withdraws from Interpretation assignment if conflict of interest. Completes documentation. Complies with hospital & departmental Quality Improvement standards & statistical requirements. Translates written materials accurately & within requested time frame. Assesses ability of patient/family to receive information or education. Shares assessment with health care team. Demonstrates knowledge of Cultural Framework & advises health care team of impact of information on patient/family. Advocates for patient/family with the intention of supporting positive health outcomes &/or preventing possible harm. Maintains confidentiality. Demonstrates impartial and non-judgmental attitude regarding content to be interpreted. Acts as an ambassador for Children's Hospital while at work & at Children's Hospital sponsored events. Provides Cultural Diversity training & in-service education for Children's Hospital staff. Willingly accepts any other assignment that may be requested. Demonstrates accountability and responsible use of Children's Hospital and Department time and resources. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Responsible for overseeing all of the administrative and business operations of assigned practice(s). Maintains and fosters practice success by hiring employees, ensuring compliance with regulations, managing the budgets of the practices, as well as fostering effective communication to team, providers, and senior leadership. Responsible for encouraging high performance of employees and establishing efficient workflows, policies and procedures to ensure vision of the East TN Children's Hospital. CONTACTS Supervisory Responsibilities - YES Number of Indirect Reports - NONE Population Specific Competencies Neonates 1-30 days Infants 31 days-1 year Children 2-12 years Adolescents 13-18 years Adults 19-21 years Family setting and social support (cultural) Internal Contacts Patients Providers (i.e., Physicians) Staff (i.e., clinical and admin support staff) External Contacts Patients Providers (i.e., Physicians) Vendors Community agencies and advocates JOB REQUIREMENTSMinimum Education Bachelors Degree Preferred Minimum Work Experience 5 - 7 years healthcare management experience supervising a minimum of 10 employees preferred Required Licenses/Certifications for position None Required Skills, Knowledge, and Abilities Strong organizational and management skills. Good communication skills, both verbal and written, with staff and providers. Strong decision making skills and attention to detail a plus. Strategic and "big picture" thinker. Efficient, organized, and resourceful. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Promotes family-centered care by providing services to meet the psychosocial, emotional, and developmental needs of patients and families. REPORTS TO Director-Child Life JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Degree Degree: Child Development, Early Childhood Education, Child Life, or other related field License/Certification Required: Certified Child Life Specialist (CCLS) or eligible to sit for the Child Life Certification exam Minimum Work Experience: 6 months related experience, which can include worksite educational experience REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Must possess excellent communication skills with diverse populations. Must have the ability to problem solve and work independently and must have strong interpersonal skills. Some computer skills helpful. Must meet physical requirements of this position. DUTIES AND RESPONSIBILITIES Documents assessment, plans and interventions in the medical record; verbally communicates information when appropriate and compiles reports as needed. In collaboration with the medical and/or nursing staff, conducts medical play, psychosocial preparations and support during procedures. Participates in planning, implementation, and evaluation of activities, celebrations and events related to the departmental mission (i.e., holiday celebrations, volunteer recognition, Child Life week). Plans, implements, and evaluates programs and activities for individuals and groups of patients in the playrooms, at the bedside, in outpatient clinics, and in the Emergency Department, ensuring a safe, supportive environment. Acts as a liaison between patients, families, and staff. Serves as a resource and advocate on child developmental issues, providing consultation to the healthcare team. Participates in Quality Improvement Activities Participates in community education programs. Supervises Child Life students and volunteers. Willingly accepts any other assignment that may be requested. Is cost conscious with Departmental resources. Utilizes hospital resources and time respectfully and accountably PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

East Tennessee Children's Hospital invites you to learn more about our open physician position focused on rounding in a partnering hospital. This role involves daily rounding on newborns, collaborating with obstetric and neonatal teams, and supporting families during the first crucial days of life. Key responsibilities will include performing newborn physician exams, communicating with parents, collaborating with neonatologists, OB/Gyns and lactation consultants. A portion of the position responsibilities will also be fulfilled in an outpatient, general pediatric practice setting. This position includes a highly competitive salary and robust benefit package. The ideal candidate will have excellent clinical, interpersonal and communication skills, be board-certified/board-eligible in general pediatrics and must be able to obtain an unrestricted Tennessee Medical License. This position has a potential opportunity for a faculty appointment with the University of Tennessee - Graduate School of Medicine, rank commensurate with experience. East Tennessee Children's Hospital will launch a pediatric residency program in 2027! This is an amazing opportunity to be part of building an educational program for the next generation of pediatricians. About East Tennessee Children's Hospital East Tennessee Children's Hospital is a free-standing, independent, not-for-profit pediatric health care system serving the East Tennessee region. We exist to improve the health of children through comprehensive, family-centered care, wellness and education. As a Comprehensive Regional Pediatric Center, we offer full capabilities to care for seriously ill children in a unique pediatric environment and offer the services of many different pediatric subspecialties. Annually, our hospital serves more than 130,000 patients including an average of 10,000 surgical cases, 54,300 emergency visits and 43,000 urgent care visits. Care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter - every interaction, every time. East Tennessee Children's Hospital is taking care of our future, one child at a time. About East Tennessee Knoxville is a dynamic university town, offering a blend of small-town southern charm and big-city opportunity, and is known for its hospitality and affordability. Nestled in the foothills of the Great Smoky Mountains, the city is located on the banks of the Tennessee River and surrounded by large, beautiful lakes. The area has four mild seasons with a wealth of opportunities for sports and outdoor enthusiasts. Explore 850 miles of hiking trails, easily drive six hours to the beach or take one of the 25 direct flights from the regional airport to visit a new destination. This area is a wonderful place to raise a family with excellent public schools and lots of family-friendly activities. Knoxville is experiencing steady growth, while still maintaining a small town feel where no one meets a stranger. Continue your medical career with a team that values compassion, ownership, respect and excellence. Please contact Linda Cox-Collier, ******************** or ************** to learn more about this opportunity. Come work where you can make a difference everyday.

Ideal candidates will have 2+ years of clinical operations experience.BASIC PURPOSE OF THE JOB Under direct supervision, partners with operations through a continuous cycle of improvement, assisting with resolution of functional concerns, and enhancing the end-user experience. Coordinates with operational and clinical leadership to assist in the development of strategic improvement plans, in addition to reporting on the progression of key metrics. Makes recommendations to application analysts on improvements needed in enterprise workflows and educational material. Focuses on workflow analysis, implementation of lower complexity tools and workflows, and basic support and maintenance of end user tools for clinical applications. Gains knowledge in assigned departments and develops an understanding of assigned service lines. Is effective at taking ownership of low complexity issues and acting as a liaison between customer and support staff to facilitate resolution. REPORTS TO Manager, Clinical Applications JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Associate degree in computer science, information technology, nursing or related field or 4 years of relevant experience in lieu of a degree License/Certification Required: No Minimum Work Experience: Two years' experience in Information Technology, clinical operations, or related field REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent oral and written communication skills. Service oriented. Able to work independently. Is proactive and makes routine decisions independently. Must have above average problem-solving skills. Excellent organizational, time management and customer service skills. Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications. DUTIES AND RESPONSIBILITIES May facilitate clinical IT education, including EMR documentation training for providers, nursing and ancillary staff. Assesses user needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows. Is highly responsive to customers and shows an aptitude for the development and documentation of customer requirements. Optimizes the use of technology to improve patient and end-user experience, and uses data collected through technology to improve quality of care provided. Successfully leads and coordinates small scale projects. Effectively scopes, plans for, and delivers on customer requests. Establishes and maintains an appropriate support presence with all key customers. Conducts regular onsite visits to support and provide proactive service, including analysis of opportunities to take advantage of existing tools and workflows. Provides first level support for end-user issue resolution. Participates in and supports operation-led solution development. Develops project plans for small scale projects that lead to efficient and consistently successful product delivery. Presents effective summaries for low complexity decision points showing options with cost/benefits clearly defined. Defines customer requirements for changes that require back-end work and communicates to an assigned Application Analyst. Facilitates collaborative decision-making, as appropriate. Understands key metrics to assist in identifying potential opportunities and help guide project planning initiatives. Investigates and evaluates end user proficiency. Provides individualized support for end users. Serves as a liaison between end users, subject matter experts, clinical and operational leadership, and implementation teams. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Opportunity for those Registered Nursing Students graduating in May 2026 or earlier with less than one year of acute care experience. This position will begin June 22nd, 2026, and requires a two-year full-time commitment.BASIC PURPOSE OF THE JOB Under the supervision of an individual licensed to practice professional nursing, the graduate nurse will manage individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures. REPORTS TO Nurse Manager JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Preferred, Associates Required Degree: Degree in Nursing License/Certification Required: Must provide proof of graduation from an approved school of nursing within the previous 90 days, and must provide proof of first authorization to take the National Council Licensure Examination (NCLEX); may practice for a period not to exceed 120 consecutive calendar days from receipt of authorization to take NCLEX and must practice at all times under the supervision of an individual licensed to practice professional nursing. Minimum Work Experience: Pediatric nursing experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent communication and customer service skills. Demonstrated clinical abilities. DUTIES AND RESPONSIBILITIES Collects comprehensive data pertinent to the healthcare needs of patients and formulates nursing diagnoses based on the analysis of that assessment data, and documents data in a concise and timely manner. Develops and follows a plan of care that prescribes interventions to attain expected outcomes. Identifies expected outcomes for the plan of care individualized to the child, family, and situation. Implements and coordinates the delivery of care while employing strategies to promote health and a safe environment. Evaluates progress toward the attainment of outcomes. Systematically evaluates the quality and effectiveness of nursing practice. Collaborates with the family in the conduct of nursing practice. All decisions and actions are on behalf of the patient and family and in all areas of practice are determined in an ethical manner. Integrates research findings into practice and, where appropriate, participates in the generation of new knowledge in innovative ways. Interacts with and contributes to the professional development of peers and colleagues. Serves as a leader in the practice setting and in the profession. Acquires and maintains current knowledge and competency in nursing practice. Considers factors related to safety, effectiveness, cost and impact on practice in planning and delivering care. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Heavy lifting, pushing, and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently, and 10lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs. Frequent bending, walking, sitting squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Maintains Security for the hospital and all hospital owned property adjacent to the main facility. REPORTS TO * Security Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School/GED Required Degree: General License/Certification Required: * Valid Tennessee Driver's License * Valid State of TN Armed Security Guard/ Officer License OR valid P.O.S.T certification if current or previous full-time Law Enforcement Officer * Qualified to obtain Special Deputy Bond through the Knox County Sheriff's office * Must obtain Basic Certification for the Healthcare Security Officer through the International Association for Healthcare Security and Safety (IAHSS), as well as, certification in Incident Command (IS 100 & 200) and National Preparedness (IS 800) through NIMS (National Incident Management System) within one year of employment. Minimum Work Experience: 1 year as security or law enforcement officer is preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Must be 21 years of age or older. * Valid Tennessee Driver's License * Excellent oral and written communication, mediation and interpersonal skills. * Self-motivated, work with minimal supervision, takes initiative and accepts responsibility. * Strong computer skills in MS Office and Outlook. DUTIES AND RESPONSIBILITIES * Ensures the security and safety of all patients, visitors, staff, and property by patrolling assigned interior and exterior areas of the hospital and maintains control and order in all areas of the hospital, as indicated by following policies and procedures * Prepares daily shift report, which includes thorough documentation of patrolling activity, locking/unlocking of doors, and calls for service details. * Promptly answers calls for service and responds appropriately and professionally according the each unique situation. * Admits authorized personnel on request to closed areas and documents the request by noting location, requestor, and authorizing person. * Thoroughly investigates irregularities and criminal violations in accordance with departmental policies, procedures and Tennessee Law. * Provides escorts to visitors and staff upon request to ensure their safe passage on the campus. * Responds to any and all emergency code calls in a prompt and professional manner and follows the policy of the particular code when the code is activated, and responds to heliport and provides assistance for arrival and departure of helicopter. * Prepares event/incident reports in accordance with departmental policy and performs arrest in accordance with federal, state and local laws. * Properly logs lost and found property and releases property following proper procedure. * Displays a clean and professional appearance at all times, in accordance with Children's Hospital Dress Code and Appearance on the Job Policy and departmental standards, as well as a high level of service excellence in all interactions in accordance with Policy. * Testifies in court, as required, to knowledge of or action taken regarding matters of interest to the courts. * Assists outside law enforcement agencies having official business within the hospital by giving directions, locations and information while abiding by hospital and HIPAA rules and regulations. * Maintains Hospital owned property to insure it remains in good working order and is safeguarded from loss, theft or damage. * Utilizes hospital resources and time respectfully and accountably and willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Heavy lifting, pushing and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently and 10 lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving up to 150 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB The position performs tasks which involve specified nursing care for patients delegated by and performed under the direction of a Registered Nurse. REPORTS TO Nurse Manager JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: BLS certification required to be maintained Minimum Work Experience: None REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Demonstrated effective communication skills and the ability to meet the demands of an active position. Ability to perform routine patient care activity after applicable training and orientation to position. Ability to recognize escalation of behaviors related to mental health diagnosis, after applicable training and orientation to position. Ability to demonstrate or verbalize basic skills in deescalation techniques, after applicable training and orientation to position. DUTIES AND RESPONSIBILITIES Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel. Provides personal care to patients, adhering to the individualized plan of care in cooperation with the RN. Demonstrated respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Answers call lights and attend to/reports patient needs promptly and politely. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel. Consistently optimizes time efficiently and effectively, and serves as a role model/resource for others. Respectfully uses hospital resources appropriately, avoiding misuse, abuse, or waste as specific to lean principles. Promptly, thoroughly, and accurately records applicable patient charges to ensure appropriate billing of services and supplies. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. Ensures family focused processes in all that we do. REPORTS TO * ER/Outpatient Clinic Coordinator JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: 6 months- 1 year related experience required. Medical office experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Typing speed must be at least 45 WPM. * Good communication, organization, task planning and the ability to use a computer and various office machines are needed. * Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties. DUTIES AND RESPONSIBILITIES * Possesses the knowledge and abilities to manage the registration process to meet the organization's expectations. * Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process. * Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete. * Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete. * Serves as the designated CBISA reporter for the department. Reports benefit activities, communicates benefit stories, calculates event detail and enters information into Lyon Software (CBISA) program. Completes reports monthly with an understanding that all fiscal year entries be completed no later than August 1 of the next fiscal year. * Standards for greeting families for a registration: smile to make the family feel welcome, introduce yourself to the family and explain that you are here to do registration process only, and after the interview, ask the family if there is anything else we can do for them today. * Maintains Patient Confidentiality. * For Safety Reasons: ask for identification of persons giving patient information to ascertain who is guardian of child, show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct, and armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient. * Maintains professional composure and confidence during stressful situations. * Maintain confidentiality of all hospital and patient information at all times as observed by management and peers. * Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with "is there anything else I can do for you today?" as observed by management. * Willingly accepts any other assignments that may be requested. * Continuously displays a "can do" attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital. * Identifies problems, offers solutions, and communicates with Management as needed. * Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. BASIC PURPOSE OF THE JOB This position will operate as a core part of a psychiatry team in our outpatient psychiatry clinic, and will work closely with our Psychiatry Providers to provide outpatient psychotherapeutic service. REPORTS TO Vice President-Patient Care Services JOB REQUIREMENTS Minimum Education Doctorate Required PhD or PsyD in psychology with appropriate focus on child, adolescent, or early development, including completion of an internship in an APA or CPA accredited psychology program Training in at least one evidence-based practice (including, but not limited to: PCIT, TF-CBT, DBT, CBT, ERP, FBT, PMT- Parent Management Training, Motivational Interviewing) Minimum Work Experience Post-doctoral fellowship in pediatric psychology or integrated healthcare is preferred but not required. Prior pediatric experience required Required Licenses/Certifications for position Licensed Psychologist REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal and written communication skills. Ability to relate and effectively communicate with varying levels of staff. Work cooperatively and flexibly in role within a multi-disciplinary team. DUTIES AND RESPONSIBILITIES Participate as an active member of the psychiatry and psychology team. Provides assessment and ongoing psychotherapeutic treatment on an outpatient basis. Collaborates and works as a team member with physicians, nurses and other health care professionals. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Remains knowledgeable and up-to-date on relevant research and empirically validated clinical practice through attendance and participation at continuing education events. Utilizes hospital resources and time respectfully and accountably. Document assessment, interventions, and treatment plans clearly and promptly in patient records. Attend clinic meetings, including office staff, and treatment team meeting. Clinical schedule will be appropriately blocked for all meetings. Willingly accepts any other assignment that may be requested. Operational Excellence/Quality Participates in providing training and in-service education for East TN Children's Hospital staff. Supervises and engages in clinical teaching with psychology trainees. Human Resource (Team Behaviors) Remains knowledgeable and up to date on relevant research and empirically validated clinical practice through attendance and participation at continuing education events. Willingly accepts any other assignment that may be requested. Financial Stewardship Utilizes hospital resources and time respectfully and accountably. Prioritizes and plans work activities in a way that utilizes time efficiently. Sets goals and objectives Develops realistic action plans based on goals and objectives PHYSICAL REQUIREMENTS: Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Food Service worker in the areas of: cashier, cafeteria server, patient trayline, porter/dishwasher, and relief. REPORTS TO Food Service Supervisor JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma/GED Degree: General License/Certification Required: None Minimum Work Experience: Food Services or related experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Good communication skills, ability to read and write, attention to detail, fiscal responsibility, good follow-through skills, basic math skills, customer service focus. Individuals hired as a Porter under this title, have physical requirement of “C”; all other positions are “B”. Must be willing to shave beard or wear beard guard. DUTIES AND RESPONSIBILITIES Works quickly, efficiently and accurately when performing all duties, including trayline, use of chemicals, trash handling. Works in a timely manner to ensure timeliness and punctuality of trayline, deliveries, and cafeteria openings. Stores and handles food and dishes in a safe and sanitary manner in accordance with health regulations. Prepares assigned food items correctly. Cashier - operates cash register and ensures charges are accurate. Answers telephone politely and takes detailed messages accurately. Keeps work area and equipment clean, following all departmental and equipment guidelines and using correct procedures. Communicates essential information to others, such as the cafeteria menu line and telephone messages in a timely manner. Demonstrates teamwork and the spirit of cooperation at all times. Volunteers to assist others. Willingly accepts any other assignment that may be requested. Cashier - accurately handles cash. Maintains accurate and timely inventory within assigned responsibility. Utilizes hospital resources and time respectfully and accountably. Manages time efficiently and is always contributing while on the job. PHYSICAL REQUIREMENTS-Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Heavy lifting, pushing and pulling is required up to 50 lbs occasionally, 20-30 lbs frequently and 10 lbs constantly to move objects of up to 150 lbs. Sudden emergency situations have the potential for exposure to lifting or moving of up to 150 lbs. Frequent bending, walking, sitting, squatting, reaching, and stnding are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Assist with help desk calls, scheduling, and tickets. Basic end-user support to prevent customer service delays for basic technical issues. Under IT staff guidance, perform computer imaging, staging and installation. Assist in the maintenance of IT standards and documentation. Under direct supervision of a team leader, incumbents participate in an internship program in the Department of Information Technology and are given assignments at incremental levels of complexity as they gain proficiency in various functions, such as: web research, system analysis, programming, installation of software, configuration of hardware, etc. This position enables college students currently or recently enrolled in an approved program to receive technical training and gain practical experience. Does related work as required. JOB REQUIREMENTS Minimum Education Associates Degree preferred; or currently enrolled in Computer Science or related field. Minimum Work Experience None Required Licenses/Certifications for position None Required Skills, Knowledge, and Abilities Understanding of operating systems, software installation and test procedures, security and operational requirements and clinical and financial systems. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 lbs frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure to lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB This position is responsible for establishing and coordinating a multidisciplinary approach to neonatal and pediatric surgical quality and performance improvement across the continuum of care. In collaboration with the Medical Director for Children's Surgery, the Chief of Surgery, and the Director of Quality & Patient Safety, the manager is expected to provide program development, implementation, and ongoing evaluation in accordance with national standards necessary for achieving and maintaining Level II Children's Surgery Verification status as granted by the American College of Surgeons (ACS). Collaborates with physicians and hospital staff to ensure optimal patient care through the use of evidence-based practice, clinical best practice models, culture of safety, appropriate staffing and technologies and continuous process improvement measures. Demonstrates a commitment to patient safety and quality and ETCH core values. Leads the administrative, strategic and clinical direction of the Surgical & Trauma Quality and Safety Program through development, implementation and ongoing evaluation of Children's Surgery & Trauma Verification Status. REPORTS TO Medical Director for the Children's Surgical Verification Program and Director of Peri-operative Services JOB REQUIREMENTS Supervisory Responsibilities: Yes Minimum Education: Bachelor's Degree/BSN required; Masters preferred Degree: Nursing or healthcare related field License/Certification Required: RN in state of Tennessee and PALS required; CPHQ preferred. Minimum Work Experience: 3-5 years of surgery clinical experience and 1 year minimum of supervisory experience required. Pediatric experience preferred. Surgical Manager or Educator experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proven on the job leadership skills working with multidisciplinary patient care providers in a hospital setting. Leader who can set clear goals for their team, coaches to improve performance, and inspires and drives positive outcomes. A leader who can communicate information in a timely manner, innovative and encourages new approaches, and employs strategies to overcome resistance to change. Teamwork and collaboration to accomplish common goals, constructively raise concerns, and identify solutions using problem solving approaches. Knowledge of medical terminology, surgical procedures, ICD10 coding, and regulatory standards (Joint Commission, CMS, AORN, AMA, ACS, etc). Ability to work independently on assigned projects and to recommend improvements to the process to medical and hospital staff. Excellent organizational, written and verbal communication skills, and the ability to prioritize multiple work projects and tasks. Confidentiality is an imperative character trait for this position. Moderate keyboarding speed. Must be able to work effectively with common office computer software (such as Microsoft Office), the electronic medical records system, spreadsheets, graphical programs, and NSQIP database. Statistical knowledge and previous statistical analysis preferred. DUTIES AND RESPONSIBILITIES Lead efforts to obtain and maintain Children's Surgery Verification (CSV) with the American College of Surgeons, meeting all regulatory compliance and standards, as applicable. The incumbent will coordinate all responses to the verification application and site visit, documenting and facilitating issue resolution and corrective action plans. Collaborates with medical and hospital staff across the continuum of children's surgical care, including planning and implementing of clinical protocols, clinical pathways and practice management guidelines, monitoring care, and serving as an expert resource for clinical practice both within the facility and at other outside system entities. Oversees the development and review of care protocols, policies and procedures that promote organized and effective pediatric surgical care. Facilitates the development and implementation of intra-facility and regional staff development educational programs including hospital nursing and physician continuing education programs. Facilitates and participates in case review, standardizing practice guidelines, and directs community education for appropriate transfers to inpatient surgical services or intra-facility transfers to a higher level of care. Oversees the implementation of clinical program initiatives, including (but not limited to): core measures, surveillance, clinical data abstraction, and patient safety efforts. Works collaboratively with multidisciplinary teams to strategize, develop, and achieve goals. Works with the Acute Care/Trauma Committee, Quality Improvement Committee, and other hospital committees to coordinate surgical quality efforts. Formulates, drives, and leads projects using process improvement methodologies (e.g. Lean, Six Sigma, PDSA), project management strategies, facilitation, and change management to achieve improvements in operational and/or clinical outcomes. Provides ongoing evaluation of the effectiveness and efficiency of the pediatric surgical enterprise. Monitors clinical processes, outcomes and system issues related to quality of surgical care through the development of quality filters, audits, case review and root-cause analyses. Identifies trends and sentinel events and helps to outline corrective actions as applicable. Is involved in patient engagement efforts and monitors patient perception of the quality of care delivered. Participates on hospital root-cause analyses and assists in action plan follow-up as needed. In conjunction with the Medical Director of Children's Surgery plans, coordinates and conducts quality and safety meetings such as the Performance Improvement Patient Safety (PIPS) Meeting, Surgical Services Executive Committee (SSEC) Meeting, Acute Care/Trauma, Department of Surgery Meeting, Grand Rounds and Multidisciplinary Committees as appropriate. Sees that agendas, attendance, records/minutes and follow up are prompt, detailed, and accurate. Provides oversight and direct supervision of the collection, coding, validation, analysis, and distribution of data used to guide performance improvement activities for surgical registries. Designs processes to facilitate performance improvement activities, trend reports and research while protecting confidentiality. Supports clinical program, facility and corporate goals and initiatives. Attends and actively participates in system level meetings representing the facility. Presents/reports on progress to directors, administrators and leadership boards as assigned. Assists in annual strategic planning, operational, personnel and capital budgetary planning for the children's surgery program. Adheres to staffing and operational budgets as applicable. Completes and submits budget reports as required by facility. Facilitates communication and collaboration to stabilize the complex network of many disciplines and departments that work in concert to provide high quality children's surgical care. Represents the children's surgery program on various hospital and community committees to enhance and foster optimal surgical care management. Assist Trauma Coordinator with review and performance improvement with the care of trauma surgical patients. Demonstrates excellent communication skills through verbal, written and presentation material as required for committees, management groups, administration, etc. Utilizes hospital resources and time respectfully and accountably. Willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Assists patients and their families with personal and environmental stressors which interfere with obtaining maximum benefit from medical care. Social work interventions may include: clinical psychosocial assessment and care planning, information and referral, discharge planning, case management, psychoeducation and psychotherapy when needed for adjustment to illness and/or treatment for behavioral problems.. Participates in orientation of new social work staff. May participate in supervision of students completing Field Placement. Acts in accordance with the Social Work Code of Ethics. REPORTS TO Director-Care Coordination JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Masters in Social Work Degree: Social Work License/Certification Required: Tennessee Licensure as a Master Social Worker required; Tennessee L.C.S.W. preferred. Minimum Work Experience: 1 year post-Masters clinical experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Extensive SW theory base. Uses multiple therapeutic modalities. Demonstrates professional judgment. Outstanding communication skills. Capable of multitasking. Attentive to detail. Highly organized. Flexible. DUTIES AND RESPONSIBILITIES Assesses patient's/family's biopsychosocial functioning, emotional support network and socioeconomic status and needs. Develops individualized and attainable goals in conjunction with patients and families. Therapeutic Intervention & Counseling - uses modalities which optimize treatment goals and interventions. Provides counseling for adaptation to medical circumstance and secondary psychosocial effects. Discharge Planning - integrates medical and psychosocial plans of care. Knowledgeable regarding current community resources. Demonstrates current knowledge of guidelines, procedures and laws pertinent to provisions of S. W. services. Documentation - complies with hospital and departmental Quality Improvement standards and statistical requirements. Advocacy - maintains confidentiality, adheres to HIPAA Regulations and protects patient/family rights. Collaboration - communicates effectively with medical staff, health care team, social work colleagues and patient/family. Participates in providing training and education for East Tennessee Children's Hospital staff. Demonstrates accountability and responsible use of hospital's and department's time and resources. Willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Responsible for receiving emergency and non-emergency calls, keeping records, addressing problems, and dispatching appropriate team members while maintaining professional and precise communication, as well as exhibiting excellent judgement, teamwork, compassion, and the ability to process multiple assignments at the same time. REPORTS TO Security Manager JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: High School Diploma required. License/Certification Required: State of Tennessee (Private Protective Services) Unarmed Security License within six months of hire. Valid Tennessee Driver's License. Minimum Work Experience: Previous dispatch experience preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal communication and customer service skills Ability to problem-solve and/or utilize resources available for troubleshooting in different situations Accuracy and attention to detail Flexible and adaptable to changing circumstances DUTIES AND RESPONSIBILITIES Consider the quality of the work tasks required and how the quality of performance impacts the program, function or care this position must demonstrate. Consider what the employee's required, position-specific performance and behavior should be and how they should demonstrate it. Indicate what performance standards need to be established as expectations consistent with departmental and organization-wide Service Excellence expectations. Consider how this position should contribute their unique strengths and abilities to the team meeting its goals as well as how they should utilize the strengths and abilities of their co-workers to meet the goals for the department and their specific position. Consider how this position's performance should reflect personal accountability to the significant responsibility of managing the department's and organization's assets conservatively, efficiently and with the highest level of integrity. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Conducts concurrent and retrospective criteria-based monitors using established policies and procedures by reviewing medical records, abstracts, computer records, etc., for a variety of data. Under the supervision of the Quality Management Director assists in managing the Hospital-wide occurrence monitoring program. Act as a resources to all medical and Hospital departments for quality assurance. Maintains the strictest confidentiality of all patient information reviewed. Promotes the concept of cooperation and develops open lines of communication with department employees, patients, visitors and other personnel within and outside the Hospital. REPORTS TO Director-Quality Management JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: Bachelors Required Degree: Degree in Nursing, Health Care Administration, Public Health, Health Information Management or other related field OR Minimum Work Experience: Minimum of 3 years of clinical nursing practice, in an acute hospital setting or three years of experience in quality assessment required. License/Certification Required: RHIA or CPHQ Minimum Work Experience: Minimum of 3 years of clinical nursing practice, in an acute hospital setting or three years of experience in quality assessment required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of clinical practice with ability to interpret clinical information. Must possess excellent verbal and written skills in order to communicate pertinent information appropriately to various levels of professional hospital staff. Proficient in MS Office (specifically Word, Excel, PowerPoint) and data base technologies. DUTIES AND RESPONSIBILITIES Accurately and proficiently reviews clinical information both concurrently and retrospectively for use in a variety of quality improvement activities as required by the Hospital's PI plan, Joint Commission standards and third party payor regulations. Documents occurrence screens and other information in on-line system, accurately, timely and with critical analysis to question or address inconsistencies or concerns. Queries/writes reports from clinical data bases such as CHCA,PHIS, Medisolv, Meditech, QRM and monitors database accuracy. Demonstrates strong abilities in compiling, analyzing summarizing and displaying data for review. Initiates performance case review for department specific indicators, occurrence screens, etc. Ensures timely completion of all review assignments, reports any deviations in completion schedule. Identifies the need and develops data collection tools for criteria based monitors. Willingly performs additional focused reviews and specific studies as requested to support the Hospital's PI activities. Interacts and intervenes with multidisciplinary health care teams as a facilitator in a purposeful goal directed fashion, including proactive risk analysis. Pro-actively assesses the need for, develops and conducts training relevant to Quality Management and Patient Safety improvements. Continually shows commitment to the Department by extending self when need arises. Maintains a consistent flexibility to the work assigned, accepting interruptions, or priority urgent requests professionally. Consistently optimizes time efficiently and effectively, and serves as a role model/resource for others. Consistently utilizes appropriate tools, techniques, resources/systems to achieve maximum results and teaches others to do so. Is viewed as a resource in department when dealing with issues of systems and resources and accomplishing tasks in the most efficient and effective ways. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Performs tests in various departments of the laboratory. REPORTS TO * Director-Laboratory JOB REQUIREMENTS Supervisory Responsibilities: NO Minimum Education: Bachelors Required Degree: Degree in Medical Technology from accredited college acceptable to the TDPH or certificate as a Medical Technologist by HEW examination. License/Certification Required: Medical Technologist license from the State of Tennessee Minimum Work Experience: 4 years of medical technology experience preferred, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. State License and certification/registration or certification/registry eligible as a MT or CLS is required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Knowledge of the principles, methods, materials, equipment, and techniques of medical technology. * Skill in both verbal and written communication. * Is able to multitask, handle stress appropriately, and work in a fast-paced environment. * Works well with others and consistently displays a courteous, professional attitude in all situations. DUTIES AND RESPONSIBILITIES * Performs accurate and appropriate testing of specimens received in the laboratory, according to established laboratory protocol and procedures * Documents and reports test results in a timely manner and according to established laboratory protocol and procedures: Verifies accuracy of results before reporting results. Investigates and documents problems with unacceptable specimens. Follows established guidelines for resolving patient specimen problems. * Follows established procedures for laboratory quality control and reports discrepancies to the appropriate supervisor: Accurately analyzes and evaluates QC results obtained before accepting and reporting patient test results. Records results obtained for quality control testing as defined in test procedure. * Performs daily, weekly, monthly, or as needed, maintenance on instruments and equipment as appropriate. Performs calibration of equipment as required * Completes work assignments on time/readily accepts assignments * Produces consistent quality results while maintaining a large quantity of work. * Meets deadlines and turn-around times for test results, preventative maintenance. * Complies with established laboratory and hospital policies for universal precautions and safety procedures. * Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment * Assures standards are met related to calibrations, documentation, etc. * Demonstrates reliability and speed in reporting, spec processing, calibrations, etc. * Effectively manages technical aspects of work areas. * Promotes effective working relations and works effectively as part of a department/unit team inter- and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives * Foster and encourage principles of C/FCC to include: communication, education, orientation, and implementation of C/FCC actions and projects. * Acts as a resource for test-related issues for technicians, phlebotomists, secretary and other medical staff, as appropriate. * Creates a productive work environment as related to expectations, interruptions, schedules, etc. * Willingly accepts any other assignment that may be requested. * Minimizes costs in supplies, time and training to product test results by following established procedures and taking care to "do it right the first time". * Minimizes costs in equipment repairs, repeat work, QC, etc. by following established procedures and taking care to "do it right the first time". * Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

BASIC PURPOSE OF THE JOB Performs venipunctures and capillary sticks and collects specimens for laboratory procedures; assists with other duties in the laboratory and hospital that do not require licensure, as assigned. REPORTS TO Director-Laboratory JOB REQUIREMENTS Supervisory Responsibilities: No Minimum Education: High school diploma or GED preferred. License/Certification Required: None Minimum Work Experience: One year experience as a phlebotomist preferred REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES organizational and communication skills required. Displays poise and self confidence. Has a working knowledge and experience with venipuncture and skin puncture techniques. Knowledgeable about collection tubes, test requirements, and safety aspects of phlebotomy. Is able to multi-task, handle stress appropriately and work in a fast-paced environment. Works well with others and consistently displays a courteous professional attitude in all situations. DUTIES AND RESPONSIBILITIES Correctness of specimens collected and labeled, clerical duties, QI, etc. Maintains technical/clinical standards of work area. Reliability and speed in collections, labeling, spec processing, deliveries, etc. Quantity of quality specimens collected and correctly labeled per unit of time. Meets deadlines for stat, urgent, routine, timed specimen collections Maintains efficient work environment related to quality specs, timely collections, labeling, etc. Maintains work area and equipment in the condition required by department standards. Identifies patient by checking name and E number on patient armband. Labels all specimen tubes following established procedure: Date and time of draw and phlebotomist initials. Complies with established laboratory and hospital policies for universal precautions and safety procedures. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment. Performs venipuncture using correct technique and with minimal discomfort to the patient. Performs fingerstick procedures with correct technique and when unable to obtain specimen by venipuncture. Foster and encourage principles of C/FCC to include: communication, education, orientation and implementation of C/FCC actions and projects. Maintains productive work environment related to work habits, interruptions, etc. Under supervision will help in the training of new employees and student interns at the hospital in the performance of phlebotomy duties. Follows all organizational and department or unit policies and procedures. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives. Willingly accepts any other assignment that may be requested. Minimizes costs in supplies, time and training to collect and process specimens. Minimizes costs in collections, repeat collections, QI, labeling, etc. Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.