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  • Customer Service Representative - Hybrid - Greenville, SC

    Transcom 4.1company rating

    Greenville, SC jobs

    General Information Location Greenville, SC Job ID 9427 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Do you have a passion for serving customers? Are you an expert in customer service and motivated to make a difference in the lives of others? Our representatives come from a diverse range of backgrounds, but share a passion for serving our client's customers with their diabetes care devices. If you are an expert in customer service and motivated to make a difference in the lives of others, this is the opportunity for you! What's in it for YOU! $17.00 per hour, starting pay rate Monthly performance-based incentives, potential Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office (based on performance) Comfortable, climate-controlled office environment (no more being on your feet all day!) Shifts end by 8:00pm ET Paid Vacation Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including medical, dental, vision 401(k) Investment options with employer match opportunities Employee Assistance Program Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Career advancement Join our Transcom Family as a Customer Service Representative at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with their diabetes care devices. You'll help with technical issues, ordering supplies, insurance questions, and general product support, This role requires patience, empathy, and the ability to communicate clearly while handling multiple systems and tasks. What we are looking for: We've got an exciting career opportunity for you, if you can: Effortlessly engage with callers, actively listen, analyze, and isolate tech issues Provide patience and empathy to callers that need support with time sensitive technical issues Provide patience and empathy to callers that need support with purchasing or obtaining their diabetes care device Comfortably navigate multiple applications to research solutions Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift. At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Reasonable driving distance to the Greenville, SC site Able to work onsite initially, and then move to a hybrid schedule, based on performance Able to work a full-time work week, with overtime opportunities, as needed Able to maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays) Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule Strong computer knowledge, including ability to accurately type at least 30 wpm Excellent English written and verbal communication skills Courteous and friendly with a high level of professionalism Willingness to follow procedures and adhere to policies Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations Able to multitask applications while talking to customers on the phone Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it Highly adept at working with a high frequency of conflict situations, as well as upset customers Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting Able to use your hands to handle, control, or feel objects, tools, or controls Previous call center experience, preferred Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred Experience with diabetes, medical background, exposure to medical terms, preferred Location On-site This role is located at: 650 Executive Center Dr. Greenville, SC 29615. This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements: Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings. You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home. Your home office must be a private room with a door and cannot be a shared office space. Your monitor cannot face a window, if the office is on a ground floor. Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used. Your hardwired internet connection must meet the minimum speed requirements: Minimum download speed 20 Mbps Minimum upload speed 3 Mbps Ping less than 100 ms or less What Life at Transcom is like! Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. We are the voice of our clients. We are Transcom. We are passionate about people and look forward to meeting you!
    $17 hourly 5d ago
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  • Account Coordinator, Atlanta

    Unilever 4.7company rating

    Atlanta, GA jobs

    **Where Trust Leads, Bold Ideas Grow, and Community Thrives** Paula's Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact: + **Build Trust:** We set the standard for skincare, transparency, and shared knowledge. + **Be Bold:** We lead through innovation and by challenging the status quo. + **Act with Kindness:** We operate with respect and care-for our customers, colleagues, and the planet. + **Create Community:** We believe in the power of connection-whether educating customers, supporting each other, or giving back, we grow stronger together. Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive-personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage: + Generous paid time off, including time off to volunteer + Learning and development resources to support personal and professional growth + Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products + Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) + Great location - for roles that are hybrid or fully onsite, we're in the heart of Seattle's beautiful International District + Did we mention we're a dog-friendly office? Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you're inspired by transparency, driven to make an impact, and eager to help foster community-we'd love to have you join us. **How you'll have an impact at Paula's Choice:** The Account Coordinator (AC) is a retail focused individual who partners with their leader to drive sales revenue in a multi-door, territory. This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora. **As an Account Coordinator (AC) a typical day might include a mix of the following:** **Strategy/Administrative** + In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. + Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership. + Plan, schedule and execute territory call cycle for maximum business growth. + Track sales and training performance, communicate opportunities to leader. + Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory. + Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities. **HR/Communication** + Participate in regular touch bases with team to assure strong communication and partnership alignment. + Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity. **Training Support** + Participate in product training webinars, in-person training courses and special education focused events to build expertise in the brand and category. + Execute successful implementation of all sales and training support tools regarding new product launches and daily in-store visits to achieve 5-star service scores. + In partnership with leader and Education team, support the execution of elevated training opportunities. **Sales Support** + Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets. + Communicate all store level feedback in a timely manner. + Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations + Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth + Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines. **The Details:** + Hours: Full-time role that will require flexibility to work some evenings, weekends and some holidays + Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores + Travel requirements: **Up to 80 % travel** , territories can vary based on geographical areas and are subject to change based on business needs (*Transportation costs policy will be covered in the interview process) + 20% Office/ Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc. + **Greater Atlanta, GA area with proximity to high volume locations; reliable transportation required** **What you'll bring to the table:** + 2+ years minimum of beauty industry experience or equivalently relevant qualified experience + 1+ years minimum of managing a multi-door, multi-retailer territory + 1+ years minimum of retail sales and training experience in a Sephora environment + Valid Passport and ability to travel within your region 80% of the time + Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology + 1+ years Sephora EDU portal OLR/ scheduling experience + Ability to work a flexible schedule, including weekends, evenings and holidays; minimum of 3 Saturdays and some Sundays per month based on business needs + Superior selling skills with proven ability to set and achieve sales goals + Effective and engaging training skills that deliver consistent sales results + Proven ability to build relationships, drive sales and provide outstanding customer service + Exceptional time management skills + Ability to work both autonomously as well as with a team + Ability to quickly learn new technology and effectively use that technology to meet the demands of the role + Strong analytical skills + Multi-lingual preferred + Must have proof of insurance, current and valid driver's license, and reliable means of transportation + Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook + Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities **Approximate Salary Range Based on Experience and Location:** **_$65,000 - $70,000 USD/annually_** _\#LI-NG1_ Paula's Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan. Paula's Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law. We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work. _Please note:_ _At any time, with or without notice, Paula's Choice reserves the right to add/delete/change the position's requirements._ _If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at_ _************************_ _. This email is intended for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses._ _We take your privacy seriously. For details please see our Privacy Notice (********************************************************************* ._ As set forth in Paula's Choice Skincare's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
    $65k-70k yearly 26d ago
  • Manager, National Account -Ecommerce & Retail - REMOTE

    Belnick, LLC 4.6company rating

    Canton, GA jobs

    Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. About the Role: The National Account Manager - Ecommerce & Retail is responsible for managing and growing Ubique Group's strategic ecommerce accounts, including but not limited to, Home Depot Online, Lowes.com, and AAFES-while also spearheading expansion into new channels, including Club (Sam's Club, Costco) and brick-and-mortar Home Depot. This role requires a unique blend of ecommerce operational expertise, strategic sales capability, and relationship management. The National Account Manager will drive sales performance within existing accounts, develop business cases for expanded assortments, negotiate promotional programs, and build strong partnerships with retail merchant teams. At the same time, they will proactively pursue new retail relationships and open incremental revenue channels aligned with Ubique Group's category strengths. A successful candidate is highly self-directed, entrepreneurial, and comfortable operating with limited structure. They bring strong data literacy, excellent communication skills, and the ability to convert insights into compelling sales strategies. This role offers significant autonomy and visibility, with a direct impact on the company's retail footprint and revenue growth. Key Responsibilities: Account Management & Growth Act as the primary point of contact for Home Depot Online, Lowes.com, and AAFES, managing all aspects of the customer relationship. Develop and execute account-specific growth strategies, including item expansion, promotional programs, content optimization, and category positioning. Conduct regular business reviews, present performance insights, competitive analysis, and strategic recommendations to retail partners. Navigate retailer systems and processes for item setup, compliance, promotions, and forecasting. Retail Expansion & Channel Development Lead Ubique Group's entry into Sam's Club, Costco, and other club or specialty retail channels-identifying opportunities, preparing proposals, and establishing partnerships. Develop the roadmap for achieving brick-and-mortar placement at Home Depot, including line review readiness, assortment strategy, and merchant relationship development. Evaluate potential new retail channels and create compelling pitches based on category trends and retailer needs. Promotional Planning & Sales Strategy Collaborate with internal pricing and ecommerce teams to build promotional recommendations that meet retailer expectations and internal margin targets. Negotiate promotional opportunities and seasonal programs with retail buyers and merchant teams. Analyze promotional performance and recommend optimizations for future cycles. Cross-Functional Collaboration Partner with supply chain, forecasting, and operations teams to ensure in-stock performance and meet retailer service requirements. Work with marketing and content teams to ensure product pages meet retail excellence standards, including imagery, copy, attributes, and enhanced content. Align on inventory planning, new product launches, and category expansion initiatives with internal stakeholders. Business Analysis & Reporting Review weekly performance and maintain accurate forecasts for each account. Analyze sales trends, consumer insights, and competitor behavior to identify risks and opportunities. Prepare internal reports and retailer presentations that effectively communicate performance and strategy. Leadership & Work Style Operate with a high degree of autonomy, managing priorities across multiple accounts and projects. Build and maintain strong, trust-based relationships with retail partners and internal teams. Bring a proactive, growth-oriented mindset and the ability to thrive in a fast-moving, evolving environment. Qualifications: Required Bachelor's degree in business, Marketing, Sales, or related field. 5+ years of ecommerce or retail account management experience, ideally with Home Depot, Lowe's, or other major big-box retailers. Strong track record of revenue growth, promotional execution, and account ownership. Experience with retailer portals (THD Supplier Hub, Lowe's DART/Item Setup, AAFES systems, or similar). Proven ability to develop new business and open new retail accounts. Exceptional relationship building, negotiation, and communication skills. Strong analytical and technical skills, including proficiency with Excel/Sheets for forecasting and sales analysis. Ability to operate independently and thrive with minimal structure or supervision. Preferred Experience with Club accounts (Sam's Club, Costco, BJ's). Experience gaining in-store placement at major retailers, particularly Home Depot. Knowledge of margin structures, vendor compliance, and logistics requirements. Strong understanding of ecommerce merchandising, digital shelf optimization, and retail media. Benefits: We offer a competitive benefit package that includes: Major medical, dental, and vision benefits available day one no waiting period Company-paid life insurance and employee assistance program for all employees 401K with company match Employee discount on Ubique Group products Free office chair for remote employees Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year D/V/F/M EOE
    $70k-92k yearly est. Auto-Apply 24d ago
  • Specialist, Customer Success Support - REMOTE

    Belnick, LLC 4.6company rating

    Canton, GA jobs

    Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction! Job Summary: The Specialist, Customer Success Support plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the retail trade sector. This position is responsible for managing the entire order lifecycle, from order entry and verification to coordination with logistics and customer service teams to guarantee timely delivery. This role requires close collaboration with internal departments and external partners to resolve any order discrepancies or issues, thereby maintaining high customer satisfaction levels. The Specialist will also analyze order data to identify trends and recommend process improvements that enhance operational efficiency. Ultimately, this position ensures that customer expectations are met or exceeded through accurate, efficient, and proactive order management practices. Minimum Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 2 years' experience in order management, customer service, or a related field within retail or supply chain environments. Proficiency with order management systems and Microsoft Office Suite, especially Excel. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent communication skills, both written and verbal. Preferred Qualifications: Experience working in retail trade or e-commerce order fulfillment. Familiarity with ERP systems such as SAP, Oracle, or similar platforms. Knowledge of inventory management and logistics processes. Demonstrated ability to analyze data and generate actionable insights. Experience working in a remote or distributed team environment. Responsibilities: Process and verify customer orders accurately and efficiently using order management systems. Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery. Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues. Investigate and resolve order discrepancies, returns, and cancellations in a timely manner. Maintain detailed records of orders and transactions to support reporting and audit requirements. Collaborate with cross-functional teams to identify and implement process improvements in order management workflows. Provide support for special order requests and manage exceptions as needed. Maintain a professional presence in all virtual meetings, including keeping the camera on unless otherwise approved. Consistently meet daily performance targets. (Performance metrics step up progressively at 15, 20, and 45 days) 30+ orders entered per day 50+ cases closed per day Sub 3% order entry error rate CSAT (customer review) score of 3.0 or higher Skills: The Specialist will utilize strong organizational and communication skills daily to manage and track orders accurately, ensuring all stakeholders are informed of order statuses and any issues. Proficiency in order management and ERP systems enables efficient processing and resolution of order discrepancies. Analytical skills are applied to review order data, identify trends, and recommend improvements that enhance operational workflows. Collaboration skills are essential for working effectively with cross-functional teams such as logistics, warehouse, and customer service to meet customer expectations. Additionally, adaptability and problem-solving skills are critical in managing exceptions and special-order requests in a dynamic retail environment. Physical Requirements: Prolonged periods of sitting and working on a computer Must be able to lift 15 pounds at a time Benefits: Position is fully remote We offer a competitive benefit package that includes: Major medical, dental, and vision benefits available day one no waiting period Company-paid life insurance and employee assistance program for all employees 401K with company match Employee discount on Ubique Group products Free office chair and desk for remote employees Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year D/V/F/M EOE
    $36k-46k yearly est. Auto-Apply 46d ago
  • Remote P&C Agents (Veterans and Non-Veterans) 1099 Commission only

    Tenth Mountain 3.8company rating

    Charleston, SC jobs

    Job Description: As a commission-only P&C Insurance Agent, you will be responsible for generating new business, managing client relationships, and providing expert advice on property and casualty insurance products. This role is ideal for self-motivated individuals who are passionate about sales and customer service. Key Responsibilities: Sales and Lead Generation: Identify and pursue new sales opportunities. Build and maintain a robust pipeline of potential clients. Client Consultation: Assess clients' insurance needs and provide tailored recommendations for property and casualty coverage. Policy Management: Assist clients with policy selection, renewals, and modifications. Ensure clients understand their coverage and any policy changes. Customer Service: Provide exceptional service and support to clients. Address inquiries, resolve issues, and ensure client satisfaction. Compliance: Adhere to industry regulations and company policies. Maintain accurate records and documentation. Market Knowledge: Stay updated on industry trends, market conditions, and competitor offerings. Continuously enhance your knowledge of insurance products and services. Qualifications: Licensing: Valid Property and Casualty insurance license required. Experience: Previous experience in insurance sales or a related field is preferred but not required. Veterans and those with military experience are encouraged to apply. Skills: Strong sales and negotiation skills. Excellent communication and interpersonal abilities. Self-starter with strong organizational skills. Tech Savvy: Proficiency with CRM software and other relevant technology tools. Ability to work remotely and manage your own schedule effectively. Motivation: Driven by commission-based income. Ability to work independently and manage time efficiently.
    $58k-86k yearly est. 60d+ ago
  • Remote Salaried Life Insurance Agents (Military Veterans Highly Encouraged to Apply!!!)

    Tenth Mountain 3.8company rating

    Charleston, SC jobs

    Position Overview: A salaried Property and Casualty (P&C) Insurance Agent is responsible for selling, managing, and servicing P&C insurance policies. This role involves providing excellent customer service, assisting clients with their insurance needs, and ensuring compliance with industry regulations. The agent works under the supervision of an insurance company or agency and receives a fixed salary with potential performance-based bonuses. Key Responsibilities: Sales and Business Development: Identify and pursue new business opportunities by reaching out to potential clients. Present and explain insurance policies to clients, highlighting features and benefits. Tailor insurance solutions to meet the specific needs of clients. Achieve sales targets and contribute to the overall growth of the business. Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and complaints promptly and professionally. Assist clients in understanding their insurance policies and coverage options. Build and maintain strong relationships with clients to ensure satisfaction and loyalty. Policy Management: Assist clients with policy renewals, modifications, and cancellations. Ensure accurate and timely processing of insurance applications, endorsements, and claims. Review client policies periodically to ensure adequate coverage and recommend adjustments as needed. Compliance and Documentation: Adhere to all regulatory and company guidelines and standards. Maintain accurate and up-to-date records of client interactions, policy transactions, and sales activities. Ensure confidentiality and security of client information. Training and Development: Stay informed about industry trends, regulations, and products through ongoing training and professional development. Attend company meetings, training sessions, and seminars as required. Qualifications: Education: Bachelor's degree in business, finance, or a related field is preferred. High school diploma or equivalent is required. Licensing: Must possess and maintain a valid state insurance license for property and casualty insurance. Experience: Previous experience in insurance sales, customer service, or a related field is preferred. Skills: Strong communication and interpersonal skills. Excellent sales and negotiation abilities. Detail-oriented with strong organizational skills. Proficiency in computer software and systems used in the insurance industry. Ability to work independently and as part of a team. Work Environment: Primarily office-based with some travel to meet clients or attend industry events. Standard work hours with potential for evening or weekend work depending on client needs and company requirements.
    $52k-83k yearly est. 60d+ ago
  • Manager of People and Culture Operations - Birmingham, AL (Hybrid)

    America's Thrift Stores 3.8company rating

    Atlanta, GA jobs

    Manager of People and Culture Operations Reports To: Vice President People and Culture Department: People and Culture (HR) and Objectives This role serves as a critical member of the People & Culture leadership team, providing oversight and strategic direction for multistate payroll, benefits administration, leave management, P&C information systems, unemployment, and compensation. The position also manages departmental budgeting, annual audits, key workforce metrics, onboarding processes, and all state, federal, and internal compliance requirements. The role collaborates with internal leaders on cross-functional initiatives such as employee engagement surveys and wellness programs and is responsible for planning, developing, implementing, and administering comprehensive human resource programs across employment, compensation, benefits, and associate relations. Roles and Responsibilities Lead and coach direct reports, ensuring accurate daily operations and adherence to regulatory requirements and ensure plans are administered in full compliance with regulatory standards. Ensure all Benefit Plans are accurately configured in the HCM system and oversee the annual open enrollment process. Participate in benefit plan selection by collaborating with the healthcare broker and guiding the team member responsible for building benefit data in the HCM system. Maintain ongoing communication with the healthcare broker to troubleshoot issues and support continuous plan administration. Serve as the administrator for Ceridian/Dayforce HCM, including troubleshooting, system configuration updates, and managing tasks and workflows across modules. Lead the annual 401(k) audit process and ensure timely and accurate submissions. Proactively analyze and improve People & Culture operational processes, recommending optimizations, standardization, and tool enhancements. Develop, implement, roll out, and audit People & Culture Operations policies and procedures. Partner with key stakeholders, including P&C Business Partners, Payroll, Legal, Talent Acquisition, Compliance, management, external auditors, Planning & Analysis and Benefits to ensure accurate employee data management. Oversee the onboarding process for all new hires as well as processing status change requests. Act as a subject matter expert on Dayforce, specifically in template management and P&C-related modules. Review offer letters and offer packages to ensure accuracy and consistency across the organization. Monitor, analyze, and report key People & Culture metrics on a regular basis. Ensure company-wide compliance with all state, federal, and internal employment laws and requirements, including I-9 and E-Verify, labor law postings, child labor certificates, EEO-1 reporting, ACA, 1095-C, PCORI 720, Medicare Part D, COBRA, benefits documentation, adverse action processes, and W-2 reporting. Maintain and update organizational charts across all sites. Lead the development of departmental business plans and annual budget preparation for People & Culture Operations. Research, benchmark, and recommend competitive compensation and incentive programs to support talent attraction and retention. Monitor and maintain internal P&C systems, including shared inboxes and databases. Review, approve, and adjust departmental budgets as needed. Oversee the benefits invoice audit process throughout the fiscal year to ensure accuracy and reconciliation. Perform other related duties as assigned. Skills and Qualifications Professional Human Resources certification (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred. Ten (10) or more years of progressive Human Resources experience, including exposure to payroll, benefits, compensation, compliance, and HRIS. Proven ability to exercise sound judgment and assess organizational risk while aligning decisions with business priorities. Exceptional written and verbal communication skills, with the ability to convey complex information clearly to diverse audiences. Strong critical thinking, analytical, and problem-solving abilities. Demonstrated expertise in multistate employment laws, regulatory compliance, and HR best practices. Experience managing and developing high-performing HR teams. Advanced proficiency with HCM/HRIS platforms (Dayforce preferred), including system configuration, data integrity, and reporting. Strong project management skills with the ability to lead initiatives, meet deadlines, and manage competing priorities. High level of integrity, confidentiality, and professional discretion. Ability to build strong cross-functional partnerships and influence at all organizational levels. Demonstrated ability to drive process improvements and implement scalable HR solutions. Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting. Successful completion of background check, motor vehicle check, and drug screen. Competencies Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands: Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling. Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. Continuously - Standing on tile/concrete, talking, seeing, and hearing. Other: Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed. The working environment encompasses the inside of buildings with semi-controlled temperatures and outside conditions with varying weather and temperatures. Other duties as assigned: Please note that this may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.
    $29k-45k yearly est. 11d ago
  • Strategic Pharmacy Analyst

    Rxbenefits 4.5company rating

    Atlanta, GA jobs

    RxBenefits is hiring! We are adding a Strategic Pharmacy Analyst to our growing Business Development team. The Analyst will work closely with our Business Development team to achieve sales goals. The Analyst may work remotely or in our Birmingham, AL headquarters. The enhanced Strategic Pharmacy Analyst (SPA) team will expand and deepen the relationship between the Business Development (BD) team, the SPAs, and our Employee Benefit Consultants (EBC). The SPA will be assigned to support two Business Development Executives and their assigned Employee Benefit Consultants. The SPA is responsible for all activities related to supporting the sales process once an analysis is verified to be correct and released. Job Responsibilities Include: + Operate as the central project manager for the business on new opportunity prospects, playing a pivotal role in connecting Brokers, BDEs, Implementation, AM, Legal, Pricing and Analytics, Finance, Marketing, Product Team, SLT, and ELT in support of closing new business. + Manage the life cycle of Financial Analyses, RFPs, Comp Analyses, Patient Assistance Programs (PAP) Reports, and/or additional presentation documents for multiple BD partners and Brokers with a multitude of changing variables, reporting needs, communication styles, and marketing agreements. + Lead multiple small teams with RxBenefits BDEs and Financial Analysts to manage each new opportunity project from beginning to closed status employing high level soft skills, a proactive mindset, and ensuring the results are communicated with the highest impact externally. + Validate differing types of datasets from dozens of medical vendors and dozens of PBMs to ensure it meets the requirements for our comprehensive financial and clinical modeling. + In coordination with small teams, ensure the timely delivery of accurate, group specific Financial Analyses, PAP Reports, Clinical FAES, and/or additional reporting/documentation. + Be the SME on the repricing process, results, and applicability to our modeling inclusive of discount guarantees, discount schedules, channel management, B/G classifications, specialty designations, rebate eligibility, utilization trend, Utilization Management (UM) implications, Manufacturer Copay Assistance Programs (MCAP), PAP, and clinical appropriateness in alignment with RxBenefits and PBM partner products. + Be the SME on the formulary disruption process, results, and applicability to our modeling inclusive of the incumbent designations, network disruption, RxBenefits designations, formulary exclusion impact, member impact, and formulary alternatives in connection with new prospect benefit plan designs. + Be the SME on hundreds of RxBenefits pricing schemes and their applicability based on pricing models, formulary options, retail networks, maintenance program selections, specialty networks, fees, plan tier structure, new prospect member size, marketing agreements, broker commissions, and drug utilization. + Be the SME on dozens of medical vendor/PBM contracts including utilization rules, B/G classification, discount applicability, rebate/fee credit applicability, contract term penalties, discount/rebate exclusions, UM terms, MCAP products, PAP, third party specialty arrangements, and their applicability on our modeling. + Apply knowledge gained from repricing, formulary disruption, contract language, group size, claim utilization, clinical trend, and appropriate pricing scheme to deliver a custom RxBenefits Financial Analysis for every new opportunity prospect. + Maintain flexibility with constantly changing RxBenefits PBM drug lists and the effects this has on formulary tier changes, specialty designations, LDD designations, UM components, clinical outcomes, and MCAP outcomes and their relation to specific financial, clinical, and member impacts for new opportunities. + Maintain the resources needed to apply pricing, commission structures, and properly branded reporting for dozens of broker partners with custom level service from RxBenefits. + Produce ad hoc reporting for BD, Brokers, and various RxBenefits team members using advanced Microsoft Excel skills (vlookups, pivot tables, etc.) to answer a broad range of questions around reprice, disruption, and member impacts for new opportunities with varying degrees of urgency to close business. + Become the SME on new RxBenefits Product offerings in a detailed level to communicate the impacts on new prospect opportunities to BD teammates and Broker clients. + Help prepare BDEs for finalist presentations and work with marketing on presentations. + Become comfortable and ready to present Financial Analyses and associated GTM documents with ease and a delivery that exudes confidence around pricing, UM caveats, Clinical Products, and formulary disruption down to the single claim detail. + Own and manage the new opportunity SalesForce (SFDC) life cycle from the analyze stage through the coordinated hand-off of closed won groups including the broker account, employer account, group plan, SOLD form, required attachments, and all the fields needed to create a smooth transition for the group as a new employer client. + Employ expert use of SFDC reporting and dashboards to manage new opportunities through the sales pipeline, provide ad hoc connectivity information for BD and brokers, and ensure the new prospect opportunity URL contains all group information as the central location for multiple RxBenefits departments. + Work with the BD team to update SFDC and key activity metrics for their assigned territories. + Responsible for transitioning closed won groups into a client record for Account Management (AM) and Implementation including the initial gathering of information for the Implementation team. These responsibilities may extend further into the implementation process. + Help prepare BDEs for each finalist meeting and work with marketing on presentations when appropriate. _Key Success Measures:_ + Business Development Team's performance against sales metrics. + Ensure the accuracy of delivered Financial Analyses. + Facilitate Financial Analysis review calls with EBC. + Manage pricing refreshes for prior opportunities. + Contribute heavily toward the addition of new business. + Work closely with RFP proposal writer to ensure the accurate and timely delivery of RFPs. + Manage EBC follow-up needs during sales process. + Production of materials for finalist meetings. + Accuracy and updating of SFDC. + Production of implementation packages for new business. _Required Skills / Experience Include:_ + 3+ years of experience using Excel for data analytics (vlookups, pivot tables, file merging, etc.) + 2+ years of financial modeling experience. + Pharmacy industry analytics experience required. + Four-year college degree from an accredited institution. + Excellent communication and relationship building skills required. + Strong analytical and organizational skills required. + SFDC or Other CRM experience required. _Based on relevant market data and other factors, the anticipated hiring range for this role is $62,400 - $79,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it mos_ _t_ RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
    $62.4k-79k yearly 46d ago
  • Representative, Commercial Inside Sales - REMOTE

    Belnick, LLC 4.6company rating

    Canton, GA jobs

    Are you the next Ubique Group Employee? Come be a part of our dynamic team! Ubique Group is a digital-forward, consumer-driven powerhouse with an expansive portfolio of furniture brands. For over 20 years, we've built multiple brands from inception to success, offering a wide range of furniture solutions that balance form, function, and style. We don't just keep a finger on the pulse of the marketplace - we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. At Ubique Group, we're more than a company; we're a community of passionate, hardworking, and supportive people who believe in our business and in one another. We champion individual strengths, value the power of the team, and extend that commitment to our families and communities. About the Role: The Commercial Inside Sales Representative will be responsible for driving sales growth through inbound leads received via phone and website for both our DTC and Flash Furniture divisions. This role manages a robust pipeline of leads through both inbound and outbound sales efforts while delivering an exceptional customer experience. Success is measured against monthly sales budgets and daily activity KPIs. This is a fast-paced position requiring strong time management, organization, and prioritization skills. Key Responsibilities: Demonstrate command-level product knowledge for Tier A and B items, including differentiation from competitors. Quickly and accurately qualify customer needs (product, competitor comparisons, timelines, etc.). Record customer notes and follow-up tasks clearly and succinctly within the CRM. Manage inbound calls and emails, along with outbound follow-up tasks, ensuring effective pipeline management. Communicate customer needs to management, including requests related to discounts, expedited delivery, or custom products. Maintain and update the order backlog, ensuring customers are informed of estimated arrival dates. Provide product substitution options when appropriate. Deliver strong written and verbal communication throughout the sales cycle. Additional Support Activities: Commercial Inside Sales Representatives may also assist with: Customer service needs related to payment processing and shipping status. Preparing sell sheets and fabric swatch requests. Other duties or projects that arise within the organization. Requirements Minimum 3 years of sales experience. Minimum 3 years in a high-call-volume, competitive sales environment. Experience using and logging data in a CRM system. Ability to thrive both independently and in a team environment. Proficiency in MS Office applications (Word, Excel, etc.). Bachelor's degree or equivalent business experience. Strong professional presence and business acumen. Understanding of sales strategies and closing techniques. Preferred Qualifications: Experience with Salesforce.com. Outbound sales experience with proven closing strategies. Knowledge of the furniture industry (Office, Rental, Residential, Public Sector). Physical Requirements: Prolonged periods of sitting and computer work. Must be able to lift up to 15 pounds. Benefits: We offer a competitive benefit package that includes: Fully remote position. Major medical, dental, and vision benefits available day one - no waiting period. Company-paid life insurance and Employee Assistance Program. 401(k) with company match. Employee discount on Ubique Group products. Free office chair for remote employees. Ubique Cares employee-led organization hosting monthly and quarterly engagement activities with fun and giveaways. 9 paid holidays + 1 floating holiday, and up to 13 accrued PTO days per year. D/V/F/M EOE
    $33k-47k yearly est. Auto-Apply 44d ago
  • Remote W2 Mortgage Processor (Salary and Benefits) (Veteran Only)

    Tenth Mountain 3.8company rating

    Charleston, SC jobs

    Position Overview: The Mortgage Processor (Veterans Only) is responsible for managing and processing mortgage loan applications, ensuring that all required documentation is accurate and complete. This role involves coordinating with loan officers, underwriters, and clients to facilitate a smooth and efficient loan approval process. The processor works under the supervision of a financial institution or mortgage company and focuses on serving the veteran community. This is a salaried position with benefits. Key Responsibilities: Loan Application Review: Review mortgage loan applications for completeness and accuracy. Verify client information and gather necessary documentation, including credit reports, income statements, and employment records. Ensure all required documents are obtained and properly filed. Documentation and Verification: Verify the accuracy of all information provided by clients. Ensure that all documentation meets federal, state, and company regulations. Order and review third-party services such as appraisals, title searches, and credit reports. Coordination and Communication: Communicate with loan officers, underwriters, and clients to gather additional information as needed. Coordinate with relevant parties to resolve any issues or discrepancies in the loan application. Keep clients informed of the loan status and any additional documentation required. Loan Processing: Prepare and submit loan files for underwriting approval. Monitor the loan approval process to ensure timely and accurate completion. Address any conditions specified by underwriters and ensure all requirements are met. Compliance and Record-Keeping: Maintain accurate and up-to-date records of loan applications and processing activities. Ensure compliance with all regulatory and company guidelines and standards. Protect client confidentiality and secure sensitive financial information. Veteran Community Engagement: Act as a liaison between the financial institution and the veteran community. Provide specialized services and advice tailored to the unique needs of veterans and their families. Participate in events, seminars, and workshops aimed at educating veterans about mortgage options and financial planning. Training and Development: Stay informed about industry trends, regulations, and products through ongoing training and professional development. Attend company meetings, training sessions, and seminars as required. Qualifications: Education: Bachelor's degree in finance, business, or a related field is preferred. High school diploma or equivalent is required. Experience: Previous experience in mortgage processing, financial services, or a related field is preferred. Military experience is highly valued. Skills: Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Proficiency in computer software and systems used in mortgage processing. Ability to work independently and manage time effectively.
    $35k-49k yearly est. 60d+ ago
  • OT Security Architect

    First Quality Enterprises Inc. 4.7company rating

    Georgia jobs

    Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better. We are seeking an OT Security Architect for our First Quality Enterprise working remotely. This position will be responsible for safeguarding our operational technology infrastructure. This role offers the flexibility to work remotely with periodic travel to our manufacturing sites. First Quality is a growing manufacturing organization that has defined security as one of its key business values. Joining our team will provide you with unique personal and professional growth opportunities where you'll be hands-on and securing cutting-edge industrial automation and technologies contributing to a growing field where cybersecurity directly protects critical processes, manufacturing, and safety. Primary responsibilities include: * Primarily responsible for OT security event monitoring, management, and response * Create an IS reference architecture for our OT networks * Work with OT engineering team, as well as with SOC team and verify that the reference architecture fits the business processes and requirements * Work with OT engineering teams for defining security controls for their on-going projects * Provide technical guidance to the GRC team with assessing OT 3rd party vendor and supply chain * Integrate with OT engineering projects and verify that the required IS controls are properly implemented * Revise and develop processes to strengthen the current OT Security Operations Framework, review policies and highlight the challenges in managing SLAs * Perform threat management, threat modeling, identify threat vectors and develop use cases for OT security monitoring including red\blue penetrations tests * Responsible for developing, configuring, and maintaining OT security automation and orchestration IR's and tools. * Creation of reports, dashboards, metrics for OT security operations and presentation to Sr. Mgmt. * Create required standards and procedures (i.e. IS purchasing standard, sanitization process) in coordination with all relevant stakeholders The ideal candidate should possess the following: * Minimum of five (5) years of professional experience in OT security and operations. * Knowledge of controls and automation equipment and principles (i.e. PLCs, SCADA, DCS, HMIs, VFDs, etc.) * Familiarity with security frameworks and standards such as NIST, ICS Mitre ATT&CK, and IEC 62443 * Experience in defining and implementing security controls for OT engineering projects. * Experience managing projects with the abilities to prioritize tasks and manage time effectively. * Experience in developing, configuring, and maintaining OT security automation and orchestration tools. * Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field. In lieu of degree, related experience will be considered. * Background in manufacturing controls is preferred What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: * Competitive base salary and bonus opportunities * Paid time off (three-week minimum) * Medical, dental and vision starting day one * 401(k) with employer match * Paid parental leave * Child and family care assistance (dependent care FSA with employer match up to $2500) * Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) * Tuition assistance * Wellness program with savings of up to $4,000 per year on insurance premiums * ...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
    $96k-148k yearly est. Auto-Apply 32d ago
  • Accountant

    Vestis 4.0company rating

    Roswell, GA jobs

    Responsibilities/Essential Functions: Prepare journal entries for various accruals, actual expenses, reserves, etc for your assigned Canadian Market Centers. Clearly document sources of data and reasoning for entries. Reconciliation of assigned asset and liability accounts in a timely and accurate manner, adhering to GAAP and Company policies, to ensure accurate financial reporting. Reconcile the AR Branch Transfers daily to ensure cash transfers between Canadian Market Centers were entered correctly. Communicate with relevant team members when there are variances. Prepare a journal entry monthly to reclass the net balances in the AR Branch Transfers accounts across the Canadian business. Analyze the Loss & Ruin invoices weekly and prepare a journal entry for reserves based on company policy. Monitor slow collections on Loss & Ruin invoices and communicate with the Market Center to resolve balances. Prepare a monthly reconciliation of the Loss & Ruin reserve. Perform a monthly audit of Canadian fuel charges based on company policy. Communicate findings to the fleet team and relevant management timely. Complete ad hoc reporting to support business analysis questions. Develop skills to extract and sort information posted to g/l using Oracle and Hyperion financial tools. Use spreadsheets and text to explain variances. Assist in planning / projecting expenses for overhead locations, or for selected total company expense categories. Perform other duties as required or assigned which are reasonably within the scope of the activities noted above. Knowledge/Skills/Abilities: Oracle and Hyperion Financials knowledge preferred. Strong spreadsheet experience required (experience with pivot tables, Vookup, for example). Good written and oral communication skills. Organized, flexible self-starter. Ability to complete projects/tasks on time with minimal supervision. Solid problem-solving skills, which include well-supported proposed solutions to issues. Must be detail oriented with a strong ability to multitask. Must be able to manage time to meet established time cutoffs. Working Environment/Safety Requirements: Ensure necessary working environment and capabilities to effectively carry out responsibilities in a work from home environment (remote work) Experience/Qualifications: 3 to 5 years prior accounting experience Bachelor's degree in accounting or related field
    $48k-66k yearly est. 57d ago
  • Utility Service Supervisor

    Stella Contracting 4.8company rating

    Atlanta, GA jobs

    The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals. Main Duties: Oversee and help utility service representatives work from a distance Keep an eye on customer satisfaction, quality standards, and service performance metrics. Make sure that utility rules, tariffs, and company policies are followed. Oversee the scheduling, workload distribution, and performance management of assigned staff Deal with complicated service questions and customer service problems that have gotten worse. Work with the billing, field operations, and technical teams to fix service issues. Help with communications during outages, updates on service restoration, and customer notifications Make and go over reports about staffing, compliance, and service performance. Take part in training, coaching, and other professional development activities Help with efforts to improve processes and services What You Need to Have: A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience) At least five years of experience in utility services, customer service, or service supervision Experience leading a team or being a supervisor before A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers. Great at talking to people, leading them, and solving problems Ability to lead remote teams well Good at using Microsoft Office, customer information systems (CIS), and CRM platforms A safe remote workspace and fast, reliable internet Preferred Qualifications: Experience working with utilities like electric, gas, water, or telecommunications Knowing the rules of the public utility commission (PUC) Experience helping with outage management or emergency response operations Certification in project management or supervision Annual Salary: Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live. Package of Benefits: Full coverage for medical, dental, and vision care 401(k) retirement plan with a match from the company Paid time off (PTO) includes vacation days, sick days, and paid holidays. Working from home full-time in the United States Opportunities for training and developing leaders Life insurance and coverage for short- and long-term disabilities Programs for employee health and well-being
    $30k-42k yearly est. 13d ago
  • Manager, Product Development - Hybrid/Cleveland, OH

    Belnick, LLC 4.6company rating

    Canton, GA jobs

    Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital-forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function, and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace; we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team and extend that commitment to our surrounding families and communities. About the Role: Reporting to the VP of Product & Innovation, the Product Development Manager will lead the end-to-end execution of product development through launch, translating product strategy into commercially viable, high-quality products. This role owns development timelines, technical execution, and cross-functional coordination throughout the development cycle. This role is ideal for a hands-on, detail-oriented leader who enjoys bringing products to life while proactively resolving development, costing, and production challenges. This role will partner cross-functionally with Product Management, Design, Sourcing, QC/Testing, and global teams to ensure products are delivered on time, on cost, and to quality standards. The Product Development Manager plays a key role in improving speed-to-market, scaling development capacity, and turning innovative ideas into commercially successful products that meet brand standards and consumer expectations. Responsibilities: Own the execution of product development from concept to launch, partnering with Product Management, Design, and Sourcing Lead end-to-end product development process - concept approval through launch, ensuring on-time and on-cost execution Manages development timelines, calendars, and critical path management, proactively identifying risks and resolving bottlenecks to improve speed-to-market Partner with the Product Manager and Sourcing to translate strategy into executable development plans and align on feasibility, timing, and cost Lead technical development to ensure products meet brand standards, consumer expectations, and regulatory requirements Manage prototype development and pre-production validation; troubleshoot potential issues with the Sourcing team Oversee product specifications, communicating changes, ensuring accuracy and completeness throughout development Partner with Sourcing on supplier strategy, cost reviews, negotiations, and cost-out initiatives to achieve margin and quality targets Conduct market and competitive research to inform technical feasibility, performance benchmarks, and development decisions Continuously improve processes, skills, and tools necessary to achieve best-in-class product development operations Qualifications: The requirements below define the essential knowledge, skills, and abilities for this role. 7-10 years of previous experience in product development or a comparable position with a consumer products company, preferably in e-commerce or furniture marketplaces Product Passion: Deep interest in the product and excitement for new product development Proven ability to lead cross-functional teams Familiarity with product testing standards and compliance requirements relevant to furniture or consumer goods Strong financial acumen related to costing, margins, and trade-off decision making Quick Learner-Strong Creative Problem-Solving Skills Product pricing experience and working with product development teams Strong Work Ethic-Integrity & Confidence Business Acumen-keenness and quickness in understanding and dealing with a business issue Analytical and creative problem solver with keen attention to detail and strong organizational capability Superior written and verbal communication skills and presentation skills Knowledge of the Industry-Previous furniture or housewares industry experience is a plus Superior PC skills with advanced capabilities in Microsoft programs (Excel, Word, and PowerPoint) Strong time management and project management skills PHYSICAL REQUIREMENTS Prolonged periods of sitting and working on a computer Must be able to lift 15 pounds at a time While this role is primarily remote, occasional in-office presence (1-2 times per week) may be required based on business needs BENEFITS We offer a competitive benefit package that includes: Major medical, dental, and vision benefits available day one - no waiting period Company-paid life insurance and Employee Assistance Program 401(k) with company match Employee discount on Ubique Group products Free office chair for remote employees Employee-led group, Ubique Cares, hosts monthly and quarterly engagement activities with fun and giveaways Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year.
    $89k-117k yearly est. Auto-Apply 30d ago
  • Senior Solution Architect

    Sanity 4.1company rating

    Atlanta, GA jobs

    At Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. Your team ensures that enterprise customers are successful and happy using Sanity. This means working closely with technical leaders at our customers to align their strategic goals with implementation details; facilitating brainstorming sessions between editors, designers, and developers; and helping developers make decisions for their unique business needs. In this role you will take ownership of your customer relationships and drive both internal and external conversations. You'll also have the opportunity to learn more and develop expertise on the people side of technology. What you would do: Lead onboarding workshops that are customized to each customer's needs and background. Proactively develop relationships with technical and product stakeholders at our customers. Meet regularly with technical customers to demonstrate how new features work for the customer's specific needs, answer their questions, and help them plan their Sanity implementation. Work with account managers to develop expansion opportunities at existing customers Support the new account sales cycle through technical workshops and proof of concept development Create and share examples to help customers understand concepts and implement more quickly Develop and maintain guides and learning modules to address common topics Develop and maintain plugins for common integrations and implementation patterns Represent clients' requests and requirements to the internal product team Work with Support Engineering to work through customer challenges and unblock specific scenarios Support marketing and product research teams to connect with relevant customers and planning events and webinars About you: Based in: Remote in the United States or Canada 3-5 years of experience in a software development role Advanced experience with at least one of the following frameworks: React, Vue, Angular, Astro Familiar with backend architecture and SaaS platform integrations Experience with one of the following: Implementing headless CMS Implementing headless ecommerce As a Solution Engineer or Solution Architect at a developer-focused SaaS Outstanding communication skills, both verbally and in writing Proven experience developing solutions with customers Problem solving skills with a result oriented mindset Exceptional organizational and time management skills Structured with a strong attention to details Bonus: experience in a B2B customer-facing role, such as consulting or account management Bonus: you have used Sanity in production What we can offer: A highly-skilled, inspiring, and supportive team Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth A global, multi-culturally diverse group of colleagues and customers Comprehensive health plans and perks A healthy work-life balance that accommodates individual and family needs Competitive salary and stock options program Who we are: Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
    $108k-148k yearly est. Auto-Apply 60d+ ago
  • Sales Leader

    LDB Enterprises 4.2company rating

    Fort Mill, SC jobs

    Responsive recruiter Benefits: Competitive salary Flexible schedule Free uniforms Training & development We are currently seeking a highly motivated individual to join as a Sales Leader. Since we are the largest and the best window cleaning company, you will have many benefits to offer prospective customers you meet including the most basic one, a free estimate. Our team enjoys working in a friendly atmosphere and the job flexibility. We work no evening hours, weekends or holidays! If this sounds like a good fit for you, apply to join our window cleaning team today! Typical Schedule: Mon-Fri, (8-5) Pay: $500-$700 Weekly (based on completed work and meeting incentive targets) Job Responsibilities: · Acquire new business through follow-up phone calls to key contacts made during direct sales.· Weekly, monthly, quarterly, and annual sales goals to meet.· Excellent communication skills in person and on the phone.· Good organizational skills and ability to follow-through on contacts made. Fish offers · On-the-job training· Flexible Hours· No nights or weekends· Commission and bonus opportunities · Uniforms Furnished· Full-Time or Part-Time Requirements To Be Considered For This Position Please do not apply for this position if you do not meet these requirements: · Valid driver's license· Reliable transportation (Must be willing to use personal vehicle, at times, to complete work)· Valid car insurance This position is a perfect opportunity for anyone with experience in sales, client acquisition, construction or warehouse workers, laborers, customer service representatives, restaurant and hospitality workers, cashiers, servers, line cooks and retail. Flexible work from home options available. Compensation: $500.00 - $700.00 per week Fish Window Cleaning has grown to be the world's largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer. Since its inception over three decades ago, Fish Window Cleaning has been dedicated to being a considerate and respectable neighbor in the communities where we work and live. FISH partners with nonprofit organizations on an ongoing basis to support causes across the United States. Through volunteering, leadership, and charitable giving, FISH lives its mission to be the best and most respected window cleaning company in the world. We are looking for courteous, self- motivated and friendly individuals that pay attention to detail. We clean glass at commercial and residential locations; including retail locations, office buildings, and malls from 1 to 3 stories. Some ladder work, travel between jobs, and minimal paperwork are required. You need reliable transportation, proof of insurance, and a valid driver's license to be considered for employment. Thank you for your interest in Fish Window Cleaning . Fish Window Cleaning is a franchise. All Fish Window Cleaning locations are independently owned and operated. By clicking the apply button you understand that you are not applying to Fish Window Cleaning but rather an independent company that does business as Fish Window Cleaning.
    $500-700 weekly Auto-Apply 60d+ ago
  • Strategic Accounts Contract Specialist

    Vestis 4.0company rating

    Atlanta, GA jobs

    Overview: The Strategic Accounts Contract Review Specialist reviews service agreements for new and renewed business for Strategic Accounts customers. They direct the billing setup through rate management, confirm product mix, validate forecasting has been completed, and work with team leadership, sales professionals, and account management teams to plan the implementations of new business. The Contract Review Specialist is responsible for managing approvals for non-standard terms, reporting financial incentives to our internal finance teams, and identifying locations to be subcontracted. Subcontracted locations require management from this team to: source potential vendors, manage receivables requests, resolve service requests, and negotiating pricing and trade pricing with potential vendors. Their success requires building relationships with Vestis field sales and service team members, subcontracting vendors, as well as regional and national service and sales leadership. Responsibilities/Essential Functions: * Completes review of all contract documents submitted to Strategic Accounts for management * Secures relationships with other uniform and linen providers for subcontracted locations falling outside of the Vestis' service area. This can include selection of vendors, management of contract documents, negotiation of pricing if vendor requests deviation from our contracted rates. * Knowledge and understanding of our proforma profitability and pricing models * Audit and review Strategic Accounts contracts, agreements, internal and external client correspondences, and ensure action items are completed accurately. * Delegate contractually obligated reporting and financial incentives and obligations to appropriate departments. * Act as facilitator and scribe for review meetings and assist in driving completion of action items and project plan updates for communication to our internal partners. * Conduct client profile maintenance and updates as necessary per Vestis customer contracts and our SOX review process. * Performs other duties as assigned or requested. Knowledge/Skills/Abilities: * Strong hands-on SalesForce.com administration and/or implementation skills. * Strong time management and communications skills are required to keep on task and work collaboratively in a team and matrix environment * Strong attention to detail and sense of urgency. * Ability to exercise sound judgment when prioritizing requests under tight deadlines. * Strong sense of accountability and proactive learner. * Strong knowledge of Microsoft Salesforce, Excel, & Word, * Detailed oriented. Working Environment/Safety Requirements: Work from home Experience/Qualifications: * Bachelor's degree or equivalent experience preferred * Experience in Salesforce preferred * Ability to create/maintain reports/dashboards * Two to four years of relevant experience. * Project Management or logistics experience preferred. * Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year. Compensation: The salary for this position is $60,000 - $70,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
    $60k-70k yearly 16d ago
  • Retail Assistant - Atlanta (Remote)

    Blanklabel 3.7company rating

    Atlanta, GA jobs

    THIS ROLE IS BASED IN ATLANTA. Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand. The Role: Blank Label is looking for Retail Associate (Part-Time) to assist with greeting clients, tidying the store, and helping with operational and administrative tasks. This is not a retail sales role. Culture: Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them. Candidates must have: * Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers * Strong problem-solving skills and you are resourceful and will know our product so well that you really understand what the customer needs To apply: * Please include one-to-two paragraphs on why you are suitable to the role. * Your weekly availability.
    $22k-29k yearly est. 60d+ ago
  • Staff AI Software Engineer, Supply Chain (Remote)

    Home Depot 4.6company rating

    Atlanta, GA jobs

    As an AI Staff Software Engineer in Supply Chain, you will play a critical role in designing, building, and scaling AI-driven, agentic applications that power both warehouse operations and Warehouse Execution Systems. In this role, you will work on intelligent chatbots, agentic workflows, and automation platforms, leveraging technologies such as Retrieval-Augmented Generation (RAG), vector databases, and modern agent frameworks. You will design and deploy scalable, production-grade systems using Python/Java, with a strong focus on reliability, performance, and security. As a Staff Software Engineer, you will contribute to reusable foundational code, architectural diagrams, guide decisions around product and tool selection, and other product documentation. You'll serve as a core member of a balanced team, mentoring junior engineers and helping them expand both their technical expertise and leadership skills. Key Responsibilities: * 50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes a broad view when approaching issues; using a global lens; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc) to enable success, rapid deployment of code to production; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances * 10% Learns and Grows - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiments when tackling new problems * 20% Plans and Aligns - Creates new and better ways for the organization to be successful; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Works the Product Team to ensure user stories are developer ready, easy to understand and testable; Collaborates with other team members in agile processes; Relates openly and comfortably with diverse groups of people; Adapts approach and demeanor in real time to match the shifting demands of different situations * 20% Supports and Enables - Fields questions from product and engineering teams; Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions; Notes gaps on the team and provides suggestions for changes to make the team more productive Direct Manager/Direct Reports: * This position typically reports to Software Engineer Manager or Sr. Manager * This position typically has 0 Direct Reports Travel Requirements: * No travel required. Physical Requirements: * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications: * 5-8 years of relevant work experience * Has a deep understanding of warehousing and logistics, and understands how their software impacts the performance and processes of operation teams * Strong understanding of LLMs, multimodal models, and transformer architectures * Experience with fine-tuning/adapting models (LoRA, RAG, prompt optimization, RLHF basics) * Ability to design and implement agentic architectures (single- and multi-agent systems) * Hands-on experience with agent frameworks (e.g., LangGraph, AutoGen, CrewAI, Semantic Kernel, Swarm) * Skill in defining agent roles, capabilities, tools, and memory patterns * Experience building autonomous workflows: task decomposition, planning, and self-correction loops * Strong prompt engineering skills (system prompts, dynamic context building, tool-calling protocols) * Knowledge of grounding strategies to reduce hallucinations and enforce business rules * Proficiency in Python and common AI/ML libraries (PyTorch, TensorFlow, OpenAI/Anthropic SDKs) * Experience building and consuming APIs and microservices for agent tool use * Familiarity with event-driven and asynchronous programming patterns * Experience with RAG pipelines (embeddings, vector stores, retrieval optimization) * Knowledge of data engineering fundamentals (ETL, data quality, schema design for knowledge bases) * Deep experience with cloud platforms (Azure, AWS, GCP) for AI workloads, including: Model hosting and inference optimization. Serverless and container-based architectures. Cost monitoring and scaling strategies * Proficiency in cloud-native deployment architectures (Kubernetes, service meshes, managed inference endpoints) * Experience deploying agentic systems within GitHub Enterprise environments, including: CI/CD pipelines using GitHub Actions * Ability to instrument and monitor agent behavior (telemetry, tracing, logs, cost, and latency tracking) * Experience defining and running evaluations for agents (task success, reliability, safety metrics) * Understanding of security, privacy, and responsible AI principles (PII handling, access controls, auditability) * Strong debugging and troubleshooting skills for complex, tool-using agent workflows * Ability to collaborate with product, data, and engineering teams to translate business needs into agentic solutions * Clear communication skills for documenting agent designs, assumptions, limitations, and guardrails Minimum Education: * The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: * No additional education Minimum Years of Work Experience: * 3 Preferred Years of Work Experience: * No additional years of experience Minimum Leadership Experience: * None Preferred Leadership Experience: * None Certifications: * None Competencies: * Global Perspective * Manages Ambiguity * Nimble Learning * Self-Development * Collaborates * Cultivates Innovation * Situational Adaptability * Communicates Effectively * Drives Results * Interpersonal Savvy Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit *******************************************
    $106k-132k yearly est. 12d ago
  • Manager, Ecommerce Pricing and Promotions - REMOTE

    Belnick, LLC 4.6company rating

    Canton, GA jobs

    Are you the next Ubique Group Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group, our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company, we are a community of passionate, hard-working and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. About the Role: The Ecommerce Pricing & Promotions Manager plays a critical role in driving Ubique Group's marketplace and online retail performance by owning the pricing architecture, promotional planning, and execution across key 1P & 3P partners including (but not limited to) Amazon, Wayfair, Home Depot, and other ecommerce retailers. This position is responsible for developing pricing strategies, building promotional calendars, analyzing historical sales and margin data, and aligning promotional plans with broader business goals. This role will work closely with sales managers to secure promotional approvals, and once approved, will directly upload, manage, and monitor promotions in retailer portals. A successful Ecommerce Pricing & Promotions Manager will be highly organized, technically strong with spreadsheets and data tools, and collaborative across sales, ecommerce, supply chain, and marketing teams. This role requires someone who is highly data-literate, comfortable working with large data sets, and capable of turning insights into effective actions. Key Responsibilities: Pricing Strategy & Governance Manage and maintain the retail pricing architecture across all ecommerce retailers. Utilize historical sales trends, seasonality, competitive insights, and margin guidelines to recommend pricing actions. Monitor retail prices across channels to ensure compliance, identify leaks, and protect brand value. Partner with the sales team to align pricing with broader brand, profitability, and inventory strategies. Promotional Planning & Execution Build integrated promotional calendars using strategy, historical performance, and category insights. Present promotional recommendations to sales managers and revise as needed. Upload and manage promotions within retail portals (Amazon Vendor Central, Seller Central, Wayfair Partner Home, THD Supplier Hub). Track performance of promotional events and identify opportunities for improvement. Ensure promotions meet margin parameters and support brand goals. Cross-Functional Collaboration Work closely with ecommerce, sales, marketing, and supply chain teams to align plans with business objectives. Communicate pricing changes, promotional outcomes, and insights to stakeholders. Collaborate with finance to ensure pricing actions align with profitability expectations. Data, Tools & Operational Excellence Build and maintain spreadsheets and reporting tools for pricing/promotions decision-making. Manage data accuracy and integrity across all pricing and promotional documentation. Assist in shaping future promotional operations processes and tools. Qualifications: Bachelor's degree in Business, Marketing, Economics, Analytics, or related field. 5+ years of experience in ecommerce pricing, promotions, merchandising, or marketplace operations. Experience with ecommerce retailers such as Amazon, Wayfair, Home Depot, Target, or Walmart. Strong analytical mindset with advanced Excel/Sheets capability. Comfortable navigating seller/vendor portals. Ability to translate data insights into actionable recommendations. Excellent communication skills. Highly organized, detail-oriented, and deadline-driven. Benefits: We offer a competitive benefit package that includes: Major medical, dental, and vision benefits available day one no waiting period Company-paid life insurance and employee assistance program for all employees 401K with company match Employee discount on Ubique Group products Free office chair for remote employees Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 18 Accrued PTO days per year D/V/F/M EOE
    $74k-109k yearly est. Auto-Apply 47d ago

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