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Easy technician associate skills for your resume and career
15 easy technician associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Assist customers, troubleshoot and repair customer computers, restocking the technology department, performing inventory and provide excellent customer service.
- Provide technical knowledge and customer service excellence in diagnosing customer's technical issues regarding recent computer/laptop purchase.
2. Technical Issues
- Encouraged to troubleshoot both independently and collaboratively to find solutions to technical issues.
- Identified and resolved technical issues for electronic devices, including: computers, tablets, mp3s, printers, and cellphones.
3. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Troubleshooted computers and printers.-Assembled and disassembled computers.-Maintained stock, orders, and packaging requirements.
- Diagnosed and fixed malfunctioning computers and printers.
4. Electronic Devices
Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.
- Assisted customers with decisions in purchasing electronic devices by providing them with useful information about technology.
- Diagnose and troubleshoot various electronic devices such computers with variations of Microsoft Windows operating systems.
5. Repair Computers
Computer repair is the process of identifying and resolving technological issues with computers. Common issues are software, internet, or hardware.
- Repair computers that suffered from a series of problems that varied as viruses, network errors, and/or part installations.
- Diagnose and repair computers, tablets, and other devices failing from a broad range of causes.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Diagnose and troubleshoot computers and laptops on- and off-site Inventory and supply management
- Analyze and Troubleshoot computer devices using a proprietary ticketing system.
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- Initiated comprehensive hardware and software diagnostics, product installations, virus removals, and computer tune-ups to ensure customer satisfaction.
- Performed system optimization, software installations, virus removals, data transfers, and hardware upgrades/replacements.
8. Tablets
- Assisted customers with their computer, tablets, and software decisions related to updating their technology and electronic lifestyles.
- Provided hardware and software troubleshooting support to customers regarding computers, tablets, and mobile phones.
9. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Assist Customers on sales floor, Cashier when needed, Online Ordering, Up Selling, and working on PC Repairs.
- Unloaded truck, ran merchandise, assisted sales floor, ran cash register, and built furniture for customers mainly chairs.
10. Safety Standards
- Stay up to date on product information by completing training modules Adhere to all company policies procedures and safety standards.
- Follow all the company policies, procedures, and safety standards.
11. Windows XP
- Repaired customer's computers from Windows XP - 8 using staples repair and testing software.
- Analyze Windows XP/VISTA/WIN7/APPLE MAC Laptop & desktop system performance.
12. Training Modules
- Completed Easy Technology training modules.
- Provide peer coaching and training on new technologies by staying up to date on product information by completing training modules.
13. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Gathered user information critical to troubleshooting PC and Laptop hardware/software issues.
- Repaired customer computers including hardware and software issues.
14. PCS
- Instructed and advised customers on how to use their new PCs and other technology purchases.
- Diagnosed, troubleshooted, and repaired PCs that came in for Easy Tech PC Repair.
15. Computer Software
- Associate o Computer sales/Technology sales o Computer software/hardware sales & installations o Computer diagnostics and repairs Accomplishments Staples Tech.
- Associate duties included selling of computer software, hardware, and technical services offered by Staples.
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List of easy technician associate skills to add to your resume
The most important skills for an easy technician associate resume and required skills for an easy technician associate to have include:
- Customer Service
- Technical Issues
- Printers
- Electronic Devices
- Repair Computers
- Troubleshoot
- Virus Removal
- Tablets
- Sales Floor
- Safety Standards
- Windows XP
- Training Modules
- Software Issues
- PCS
- Computer Software
- Customers Technology
- Customer Computers
- Product Knowledge
- Software Installation
- POS
- Computer Diagnostics
- Computer Problems
- Office Equipment
- Computer System
- Computer Issues
- Technology Products
- Data Transfers
- Tech Services
- Customer Support
- Stock Shelves
- Inventory Management
- Business Machines
- Technical Problems
- Customer Inquiries
- Inventory Control
- Repair Service
- Upselling
- Inviting Environment
- Cell Phones
- Profitable Sales
- Desktop Computers
- Customer Assistance
- Technology Sales
- Retail Environment
- Mobile Phones
- Customer Issues
- Customer S
Updated January 8, 2025
