Working At eBay

I know a lot of people get screwed over as sellers, and I know we have strict privacy laws companies have to obey ; but if someone is doing a shady eBay business as either a buyer or seller, are criminal charges ever brought to the suspect? I have heard eBay/PayPal have sent people to jail, but the victims never know because of privacy laws, so a lot of people that get ripped off think these people make millions for years and eBay/PayPal doesn't give a ***.

Most of the "shady" business practices are from counterfeit sales. PayPal used to do business with Alibaba. In fact, most of my fraud claims were Alibaba purchases because they were selling knock-offs (and still do). Unfortunately, counterfeit sales makes up a large portion of China's GDP so they sort of turn a blind eye to it (at least in my experience). Alibaba would never dispute a claim filed against them, a refund would always be issued immediately. Hell, their account was managed by a senior account manager and no one that wasn't him/her or an executive could touch it (it had so much data, it almost wouldn't load for me). I'm not sure what exactly led to PayPal "parting ways" but it had a lot to do with their business model. As far as people going to jail... I never heard of that happening. I would like to think that some of my Compliance work led to some cases being filed or arrests being made. I investigated and filed reports for everything from simple Chinese counterfeit to major child pornography rings.

If you were leading the company today, what are your top three tactical/immediate changes you'd implement?

I am by no means a corporate leader nor do I have any corporate leadership experience. As a lower-tier employee, I was treated very well and in the later part of my tenure, I was allowed to make my own decisions and work at my own pace. This is mostly because I was very good at what I did. Conducting investigations was second nature to me as I have prior experience in law enforcement. Over the last year or so, I have heard of lay-offs and degradation of employee morale from my friends who still work there. I am not quite sure what is driving these factors, but I imagine it's profit driven. TL;DR I can't really answer your question as most of the corporate intelligence was "above my paygrade".