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Employee reviews

3.8/5

Out of 20 eBay reviews, 60% were positive.

5 stars

4 stars

3 stars

2 stars

1 star

Based on 20 ratings

Overall rating
3.8
Salary and benefits
3.4
Diversity and inclusion
3.2
Career opportunities
2.9
Management
3.1
Work environment
3.0
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eBay reviews

Employee reviews
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A reddit user wrote a review on Apr 2015
I know a lot of people get screwed over as sellers, and I know we have strict privacy laws companies have to obey ; but if someone is doing a shady eBay business as either a buyer or seller, are criminal charges ever brought to the suspect? I have heard eBay/PayPal have sent people to jail, but the victims never know because of privacy laws, so a lot of people that get ripped off think these people make millions for years and eBay/PayPal doesn't give a ***.

Most of the "shady" business practices are from counterfeit sales. PayPal used to do business with Alibaba. In fact, most of my fraud claims were Alibaba purchases because they were selling knock-offs (and still do). Unfortunately, counterfeit sales makes up a large portion of China's GDP so they sort of turn a blind eye to it (at least in my experience). Alibaba would never dispute a claim filed against them, a refund would always be issued immediately. Hell, their account was managed by a senior account manager and no one that wasn't him/her or an executive could touch it (it had so much data, it almost wouldn't load for me). I'm not sure what exactly led to PayPal "parting ways" but it had a lot to do with their business model. As far as people going to jail... I never heard of that happening. I would like to think that some of my Compliance work led to some cases being filed or arrests being made. I investigated and filed reports for everything from simple Chinese counterfeit to major child pornography rings.

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A reddit user wrote a review on Mar 2012
It seems that in general but mostly for buyer protection cases ebay employees are discouraged to use common sense and just read off some sheet which tells them X means Y gets the refund regardless of what has gone on. Can you confirm/deny this or give any details on how this process is done? My personal annoyance with ebay is "design copyright violation" which information is not publically available. Why do you give your sellers warnings for this sort of thing? I am not talking about openly copying a brand. But making a similar product, selling it and then the original creator takes it down. I understand if they have the rights to it you must remove it but giving people MC019 for something they cannot possibly know is really stupid imo.

My personal area and department is Buyer Protection. It is very misleading to say we are discouraged from using common sense. I know a lot of the time its hard to understand the mindset that we have or deeper reasons on why a decision is made. Of course, we have a policy to follow because we are a business. Every decision we make effects three parties (eBay and its shareholders, buyer, and seller). But our supervisors and management encourage us to do the right thing. But there are limits to that. We can't cover a seller just because they feel they are right for whatever reason and we have nothing to back it up with, etc. The copyright violations isn't my area of expertise, but I am familiar with it. Can you give me a little more information about what you mean on "Design Copyright Violation"?

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A reddit user wrote a review on Apr 2015
How would you describe the company culture under Donahoe? How did employees view him and the rest of senior management? What did the paypal "old-timers" have to say about how the company had changed during their tenure? Finally, why have you not sold anything on eBay in over a year? Thanks for doing this AMA.

Overall the attitude towards Donahoe was good. We were more focused on our President. At first it was Scott Thompson who everyone liked but then he went to Yahoo! and turns out he was not such an upstanding person. David Marcus was energetic and made some real positive changes. --- I was selling for extra cash. I sold paracord bracelets and accessories. Every order meant I had to custom weave something. It was time consuming and tiring with larger orders. I am a systems administrator now with a different company. I make much more money but have less time. I gave it up because it wasn't worth it anymore. This was also the time when eBay started changing their selling requirements.

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A reddit user wrote a review on Apr 2015
If you were leading the company today, what are your top three tactical/immediate changes you'd implement?

I am by no means a corporate leader nor do I have any corporate leadership experience. As a lower-tier employee, I was treated very well and in the later part of my tenure, I was allowed to make my own decisions and work at my own pace. This is mostly because I was very good at what I did. Conducting investigations was second nature to me as I have prior experience in law enforcement. Over the last year or so, I have heard of lay-offs and degradation of employee morale from my friends who still work there. I am not quite sure what is driving these factors, but I imagine it's profit driven. TL;DR I can't really answer your question as most of the corporate intelligence was "above my paygrade".

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3.0
A zippia user wrote a review on Apr 2019
Pros of working at eBay

I'm 2008, when I became a 1099 independent contractor for eBay I enjoyed running sales through their online platform. I couldn't say enough good things about working for eBay. Upper management went the extra mile to address my concerns as a seller.

Cons of working at eBay

My appreciation and desire to work for them took a nosedive in 2015. EBay customer service and resolution representatives began to side up with customers and seller stores without notice. Money I made from hard work and ethical practices would be pulled from my PayPal account to please a customer - even when the customer was abusing the purchase policies.

eBay benefits

Perk: EBay buck bonuses for making sales.

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3.0
A zippia user wrote a review on Jan 2025
Cons of working at eBay

Not remote friendly

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1.0
A zippia user wrote a review on Jan 2024
Pros of working at eBay

Getting great prices on lost or returned items

Cons of working at eBay

Being ordered to lie harass and intimidate unwanted Sellers and or customers

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5.0
A zippia user wrote a review on Dec 2023
Pros of working at eBay

Nothing

Cons of working at eBay

everything

eBay benefits

My favorite perk/benifits are the clean shiny amazing glazing hot shiny clean floors.

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5.0
A zippia user wrote a review on Aug 2021
Pros of working at eBay

Hands on

Cons of working at eBay

We were only allowed one smoke break

eBay benefits

Comparing my word paste to someone else’s

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at eBay

I enjoy the environment and the people I work for are very sweet I enjoy cleaning there work space for them

Cons of working at eBay

I have no complaints

eBay benefits

I usually get free food

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5.0
A zippia user wrote a review on Aug 2020
Pros of working at eBay

The vision and the work is rewarding. Loved working there.

Cons of working at eBay

Some management is difficult, decision making takes time.

eBay benefits

401k, sabbatical

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3.0
A zippia user wrote a review on Jun 2020
Pros of working at eBay

My colleagues, eBay does a great job of creating an atmosphere that encourages diversity.

Cons of working at eBay

No upward mobility, People tend to stay in their roles for years and it's hard to move up.

eBay benefits

Onsite cafe. It was just a 5 minute walk and it had plenty of great healthy options to choose from.

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5.0
A zippia user wrote a review on Mar 2020
Pros of working at eBay

work life and balance , I've learned a lot since I handle, buy, selling and third party

Cons of working at eBay

low salary, and im looking for a home base job that i can give quality time with my kids

eBay benefits

incentives

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4.0
A zippia user wrote a review on Feb 2020
Pros of working at eBay

The culture is great

Cons of working at eBay

The constant down-sizing and slow growth

eBay benefits

Health insurance is great

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5.0
A zippia user wrote a review on Oct 2019
Pros of working at eBay

Great management! The benefits, the inclusive culture and genuine concern they have for all of their employees.

eBay benefits

The one-month paid sabbatical you earn with every five years of service! As a thank you for your service and continued to commitment to the company the give you one month off, paid! You don't use any PTO during this time. It's just their way of saying, "Thank you!"

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4.0
A zippia user wrote a review on Mar 2019
Pros of working at eBay

Great company culture

eBay benefits

Fun environment, free food/beverages, open office space

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4.0
A zippia user wrote a review on Feb 2019
Pros of working at eBay

Great benefits, really great, capable people as well. Focused work and people but not over-the-top pressure. Great work-life balance.

Cons of working at eBay

A little boring at times, not the most exciting product (classifieds)

eBay benefits

3-month paid paternity leave

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A reddit user wrote a review on Apr 2015
If you were leading the company today, what are your top three tactical/immediate changes you'd implement?

I am by no means a corporate leader nor do I have any corporate leadership experience. As a lower-tier employee, I was treated very well and in the later part of my tenure, I was allowed to make my own decisions and work at my own pace. This is mostly because I was very good at what I did. Conducting investigations was second nature to me as I have prior experience in law enforcement. Over the last year or so, I have heard of lay-offs and degradation of employee morale from my friends who still work there. I am not quite sure what is driving these factors, but I imagine it's profit driven. TL;DR I can't really answer your question as most of the corporate intelligence was "above my paygrade".

Is this useful?
profile
A reddit user wrote a review on Mar 2012
It seems that in general but mostly for buyer protection cases ebay employees are discouraged to use common sense and just read off some sheet which tells them X means Y gets the refund regardless of what has gone on. Can you confirm/deny this or give any details on how this process is done? My personal annoyance with ebay is "design copyright violation" which information is not publically available. Why do you give your sellers warnings for this sort of thing? I am not talking about openly copying a brand. But making a similar product, selling it and then the original creator takes it down. I understand if they have the rights to it you must remove it but giving people MC019 for something they cannot possibly know is really stupid imo.

My personal area and department is Buyer Protection. It is very misleading to say we are discouraged from using common sense. I know a lot of the time its hard to understand the mindset that we have or deeper reasons on why a decision is made. Of course, we have a policy to follow because we are a business. Every decision we make effects three parties (eBay and its shareholders, buyer, and seller). But our supervisors and management encourage us to do the right thing. But there are limits to that. We can't cover a seller just because they feel they are right for whatever reason and we have nothing to back it up with, etc. The copyright violations isn't my area of expertise, but I am familiar with it. Can you give me a little more information about what you mean on "Design Copyright Violation"?

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eBay salaries

9.7
Salary score
The national average salary for an eBay employee in the United States is $107,595 per year or $52 per hour. Employees in the top 10 percent can make over $184,000 per year, while employees at the bottom 10 percent earn less than $62,000 per year.

eBay demographics summary

9.8
Diversity score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce

eBay financial performance

9.8
Performance score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

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