Eca jobs - 260 jobs

Job Title: Communications Lead Remote: Yes, but with occasional travel to Columbus, OH and Merrillville, IN, approximately once a month. Period: 01/27/2025 - 12/31/2025 (strong likelihood of extension) Hours/Week: 40 hours Rate: $90 - $95/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The Communications Lead will be responsible for developing, implementing, and managing communication strategies to ensure the smooth execution of the Workday Time Tracking Implementation project. This role requires a high level of collaboration with various stakeholders, including project managers, HR, IT, and other departments, to ensure consistent, clear, and effective communication throughout the lifecycle of the project. The Communications Lead will provide proactive updates, manage change communications, and ensure all stakeholders are informed about the progress, risks, and upcoming milestones. Role, Responsibilities & Deliverables: 1. Communication Strategy Development Develop a comprehensive communications strategy for the Workday Time Tracking Implementation, aligning with project objectives and timelines. Identify key audiences, stakeholders, and messaging to ensure all parties are informed and aligned. 2. Stakeholder Communication Serve as the primary point of contact for communication-related needs during the project. Ensure that internal and external stakeholders (HR, payroll teams, IT, consultants, leadership) are regularly updated on project status, progress, and key milestones. Craft clear and concise communication for executive and operational updates, ensuring that technical details are communicated in a non-technical manner where needed. 3. Change Management and Engagement Work closely with the Change Management team to develop communication plans that support system changes and user adoption. Lead communication efforts for training schedules, new system features, and any potential disruptions during the implementation. Coordinate with the project team to create FAQs, job aids, and support materials for end users. 4. Risk and Issue Management Monitor communication channels for any emerging risks or concerns and escalate to leadership as necessary. Manage sensitive communications, particularly regarding any delays, changes to the project plan, or issues with the implementation. 5. Content Creation and Dissemination Develop communication materials, such as emails, newsletters, presentations, roadshow presentations, Leader and Employee guides, short video (overviews, benefits, testimonials) and reports to keep all stakeholders informed. Ensure all messaging is consistent, clear, and aligned with the project's objectives and timelines. 6. Feedback and Reporting Collect feedback from stakeholders about communication effectiveness and make adjustments to improve clarity, engagement, and responsiveness. Provide regular reports on communication effectiveness and track communication milestones against the overall project timeline. Required Experience: Minimum of 5 years of experience in a communications role, preferably in large-scale HRIS or enterprise-level system implementations. Proven experience managing communication strategies and leading communications efforts for complex projects. Experience with Workday or other HRIS implementations is a plus. Strong understanding of change management principles and how they relate to communication planning. Demonstrated ability to work with cross-functional teams to drive alignment on messaging and project updates. Key Skills: Communication Skills: Excellent written and verbal communication skills, including the ability to craft messages for both technical and non-technical audiences. Stakeholder Management: Strong ability to manage and coordinate with diverse stakeholder groups, ensuring all voices are heard and all needs are met. Change Management: Knowledge of change management processes and how communications play a vital role in successful system adoption. Project Management: Familiarity with project management methodologies (Agile or Waterfall), ensuring communications align with project goals and timelines. Problem Solving: Ability to proactively address communication challenges and resolve issues quickly and effectively. Education & Certifications: Bachelor's degree in Communications, Public Relations, Business, or a related field. Project Management Professional (PMP) certification or similar certification is a plus. Experience with Workday, HRIS, or other enterprise software communications is preferred.

The Renewals Associate is responsible for facilitating accurate, timely and quality transactions of all renewal products and solutions that contribute to a high level of client satisfaction. The Renewals Associate will help develop competencies, support corporate initiatives and philosophies. Through teaming, the Renewals Associate will provide superior service and support to the client. ESSENTIAL FUNCTIONS: Monitoring execution of renewal timeline. Assisting and collaborating with the internal clients effectively and efficiently to complete renewal activities including, but not limited to, product inquiry, quote preparation and order processing. Facilitating renewals, including gathering data from multiple sources to accurately and proactively create quotes up to 90 days prior to expiration. Validating quotes for accuracy, including special pricing from vendors and designated gross margin targets. Maintaining accurate and complete documentation within Salesforce opportunities/cases and Sell, making sure required fields are completed and vendor quotes are attached. Building standard work (reviewing and revising as necessary). Consulting with internal teams to enhance workflow within sales tools. Identifying strategies to garner takeover renewals. Developing and executing strategy on acquisition renewals. Collaborating with Client Retention Manager and other Marco leadership on strategic initiatives. Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Support Marco's commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution. QUALIFICATIONS: Associate's degree and two years of relevant experience; or equivalent combination of education and experience. REQUIRED SKILLS: Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Pay Range: $18.76 - $27.20 hourly + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job Title: Project Coordinator Period: 10/07/2024 - 9/16/2025 - possibility for extensions: business needs and candidate performance Hours/Week: 40 hours Rate: $24 -$26/hr Contract Type: W-2 Scope of Services: We are seeking a highly organized and detail-oriented Project Coordinator. The Project Coordinator will be responsible for supporting the planning, execution, and completion of various projects within our organization. This role requires excellent communication skills, the ability to manage multiple tasks simultaneously, and a proactive approach to problem-solving. The candidate will work closely with the Project Manager to ensure project deliverables are met on time and within budget. Key Responsibilities: Assist in the development and implementation of project plans. Coordinate project activities, resources, and information. Monitor project progress and handle any issues that arise. Act as the point of contact and communicate project status to all participants. Work with the Project Manager to eliminate blockers. Create and maintain comprehensive project documentation, plans, and reports. Ensure all projects are delivered on time, within scope, and within budget. Education & Experience: Required: Bachelor's degree in Business Administration, Management, or a related field. Proven work experience as a Project Coordinator or similar role. Strong working knowledge of Microsoft Office and project management software (e.g., MS Project). Excellent communication and organizational skills. Ability to work effectively both independently and as part of a team. Strong problem-solving skills and attention to detail. Preferred: 3-5 years of experience in the nutrition science field. Competencies: Organizational Skills: Excellent organizational ability to keep track of multiple project tasks and deadlines. Communication Skills: Strong verbal and written communication for liaising with stakeholders. Time Management: Capable of managing multiple priorities and delivering on time. Problem-Solving: Proactive in addressing and resolving project issues. Teamwork: Ability to collaborate with teams and cross-functional groups. Technical Proficiency: Proficiency in Microsoft Office and project management tools.

Job Description Contract Type: Part-Time, Ad Hoc Contract Length: 80 hours total We are seeking 1-2 experienced consultants to provide part-time, ad hoc support for a client's internal team working on data integration between Informatica and Sage 500 ERP. This fully remote engagement is ideal for professionals with hands-on experience in both platforms who can provide targeted technical assistance as integration needs arise. The contract is approximately 80 total hours, with flexible scheduling. Responsibilities: Provide on-demand technical support and consultation to the client's internal team. Guide and assist in project-based integration work involving Informatica and Sage 500 ERP. Help troubleshoot and resolve issues related to data extraction, transformation, and loading between systems. Collaborate with internal team members to clarify integration requirements and validate functionality. Offer best practices for optimizing data flows and managing connectivity between Informatica and Sage 500. Qualifications: 5+ years of experience with Informatica PowerCenter or similar ETL tools. Hands-on experience with Sage 500 ERP integration or support. Strong problem-solving skills and comfort working independently on short-term projects. Ability to advise and guide internal teams without requiring full-time involvement. Excellent communication and collaboration skills in remote environments. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted.

Job Title: Program Engagement Lead Rate: $100-$110/hour Contract Duration: 6 months (strong possibility of extension) Contract Type: W-2 Only (U.S. Citizens - No visa sponsorships) Position Summary We are seeking a dynamic and personable Program Engagement Lead to design, manage, and execute engagement strategies for a large-scale, multi-year initiative in the utilities sector. This individual will lead efforts to foster connection, learning, visibility, and recognition across a diverse stakeholder base through innovative communications, training experiences, and culture-building events. The ideal candidate will have a strong background in internal communications, change management, or employee engagement, and will bring a positive, high-energy presence to everything they do-including facilitating town halls, MCing events, and creating engaging content. Experience in the utilities industry is a plus, and comfort with SharePoint design and light development is essential. Key Responsibilities Lead and execute engagement strategies for a high-visibility enterprise program, driving connection and excitement across stakeholders. Plan and facilitate monthly Town Halls, including speaker coordination, content creation, and live MCing. Develop and manage a program-wide recognition program, celebrating team and individual accomplishments. Launch and manage a learning series, such as Lunch & Learns, formal training events, and peer-sharing opportunities. Design and analyze feedback surveys to capture sentiment and identify engagement gaps. Coordinate and host fun events that enhance team culture and morale. Support front-line coaching initiatives to reinforce adoption and connection to the program's mission. Build and manage a SharePoint site that serves as the central hub for engagement-adding widgets, visuals, and interactive content. Maintain high-quality branding, storytelling, and visual design throughout all engagement deliverables. Collaborate closely with change management, training, and communications teams to align engagement efforts. Required Qualifications 7+ years of experience in employee engagement, communications, or change management. Strong facilitation and presentation skills, including experience MCing live and virtual events. Proficient in SharePoint, with ability to build and manage engaging content (widgets, visuals, layout). Proven ability to build programs that connect with a wide range of employees-from front-line staff to executives. Exceptional verbal and written communication skills. High-energy, positive, and creative personality with a passion for bringing people together. Willingness to travel occasionally (as needed for events or key meetings). Utilities or infrastructure experience preferred. Bachelor's degree in Communications, Organizational Development, HR, or a related field.

Who We Are Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies. Trust, kindness, honesty, and a commitment to ethical, decentralized technologies are the cornerstones of our culture. What we're looking for We are currently seeking Research Interns on a fixed-term basis (6 months) to enhance our research and development initiatives at SupraOracles. The selected individuals for this role will be responsible for delving into our existing code base, proposing enhancements to bolster its testability through activities like crafting mocks and drivers, establishing fuzzing environments, implementing coverage measurements, integrating code-contracts, and when needed, restructuring portions of the code base. Furthermore, the successful candidates will collaborate closely with a distinguished research team composed of both current and past graduates, as well as esteemed faculty members from renowned universities. This team is at the forefront of their respective fields, contributing to a rich and dynamic environment of innovation and excellence. Responsibilities Learning relevant tools/libraries Prepare an infrastructure set up for automated testing and fuzzing Develop relevant drivers and mocks for critical modules Are you the right person for this role? The ideal candidate for us has Very good command over Rust programming Knowledge and experience with Rust testing tools and testing methodologies Pro-active communication and collaboration abilities with proficiency in written and oral English Minimum of a Bachelor's degree in Computer Science or equivalent, with consideration for candidates in their final year of studies. Desirable: Knowledge of fuzzing Knowledge of code contracts Async programming/ tokio runtime in Rust Internship Duration: Up to 6 months based on mutual agreement Diversity and Inclusion: SupraOracles is committed to promote diversity and be inclusive without any compromise on the merit. What's In It For You Joining Supra means joining a fast-growing startup with a diverse and dynamic team. Every role is impactful, allowing you to engage in meaningful work that contributes to our success. You will enjoy the flexibility of a fully remote environment with adaptable working hours, enabling you to work from anywhere globally. Competitive Compensation: We offer competitive compensation packages aligned with market standards. Work-Life Balance: Eligible team members have access to flexible paid time off, sick leave, and other time-off options, adjusted in line with local regulations. National Holidays: We recognize national holidays specific to each team member's country and provide paid leave in accordance with local guidelines. Health Benefits: Comprehensive health coverage options, including medical, dental, and vision benefits, are available to full-time employees where applicable. Getting Started with Supra We believe in giving you the space to settle in. Your first month is about orientation and learning: Engage with your team to understand our business, vision, mission, and strategic goals. Enhance your skills to navigate the evolving DeFi landscape. Absorb our core values and establish connections with your colleagues through one-on-one meetings. Familiarize yourself with the tools and processes vital to our operations. Analyze our product offerings and contribute to discussions that shape our future. We're here to support your integration and ensure you have the resources you need! Looking Ahead Regular check-ins with your manager will help align your priorities with our team and company goals, setting you up for success. At Supra, you're not just joining a company but embarking on a journey to enhance blockchain technology with a team of exceptional individuals.

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent work experience drafting plan documents in a healthcare or benefits TPA setting. 3+ years of experience as a Plan Document Writer role or in a Technical Writer role specific to medical benefits documents. Familiarity with, and an understanding of the differences in, each type of Plan Document: SBC, SPD, BPD, SMM, and SMR. Knowledge of medical procedure terminology preferred. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook and PowerPoint. Ability using a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate a collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. High attention to detail, excellent analytical and writing skills. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands; able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to direction, and solicit feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus Occasional: Lift and/or move up to 30-50 pounds Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is $57,000-$75,000/year

Job Title: Workday Adoption Enablement Change Consultant (Contract) Contract Duration: Now - October 19, 2026 (strong possibility of extension) Rate: $60-$70/hour (W-2 only) Employment Type: W-2 (U.S. Citizens only - no visa sponsorships) Position Summary: We are seeking a Workday Adoption Enablement Change Consultant to support user adoption and engagement for Workday across HR functions including time tracking, payroll, and performance management. This individual will focus on supporting end users, developing change enablement tools, and contributing to process optimization within the HR systems landscape. This is a hybrid role based in either Columbus, OH (Arena District) or Merrillville, IN, requiring on-site presence Tuesday through Thursday. Key Responsibilities: Create and manage a comprehensive End User Adoption Action Plan to boost engagement and address adoption gaps. Host weekly Office Hours sessions to provide real-time user support. Maintain and update User Guides, Knowledge Base articles, and FAQs. Provide status updates to project and HR leadership on adoption metrics, enablement efforts, and support activities. Support training, communication, and onboarding initiatives related to Workday Time Tracking, Payroll, and Performance Management modules. Assist HR teams with troubleshooting, configuration understanding, and workflow optimization. Collaborate with IT and HR stakeholders to identify system improvements and promote self-service capabilities. Support integration troubleshooting and ensure seamless data flow between Workday and other HR systems. Provide actionable reporting and data analysis to inform adoption strategy and user engagement efforts. Qualifications: Proven experience supporting Workday implementations, with a focus on user adoption and enablement. Ability to quickly learn and understand Workday configurations and workflows. Strong communication and problem-solving skills to assist non-technical end users. Knowledge of change management principles and experience applying them in HRIS implementations. Strong organizational skills and a proactive approach to user support and issue resolution. Familiarity with HR processes, including payroll, time tracking, and performance management. Required Deliverables: End User Adoption Action Plan Office Hours Schedule Updated User Guides & Knowledge Base Frequently Asked Questions (FAQs) Project Status Updates Additional Requirements: Candidate must be located within the NiSource geographic footprint and able to report onsite to Columbus (Arena Office) or Merrillville, IN three days per week (Tues-Thurs).

Who We Are Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies. Trust, kindness, honesty, and a commitment to ethical, decentralized technologies are the cornerstones of our culture. What we're looking for We're seeking a Social Media & Content Strategy Lead to own Supra's voice across X, TikTok, YouTube, Instagram, LinkedIn, and emerging decentralized platforms like Farcaster and Bluesky. This role blends creative strategy, community fluency, and data-driven experimentation to amplify Supra's presence and shape blockchain's cultural narrative. What You'll Do Content Creation & Execution Create daily content across X, TikTok, YouTube, Instagram/FB, LinkedIn, and emerging platforms like Farcaster, Bluesky, Write platform-specific copy that cuts through noise: threads, captions, scripts, memes Identify and direct viral clips from internally created content for social distribution Direct short-form video content (60-second explainers, Reels, Shorts, TikToks) Execute our Social Playbook Own Supra's brand voice in replies, quotes, and real-time conversations Develop event content strategies for conferences, hackathons, and activations Testing & Data-Driven Optimization Treat every post as an experiment: amplify what resonates, adjust what underperforms, iterate what shows promise Conduct regular sprints with the Director of Growth to analyze cross-platform analytics, refine tactics, and allocate resources strategically Use social media management tools (Like Sprout Social, Sprinklr, Brandwatch) and internal dashboards to track performance and inform creative decisions Execute platform-specific optimization: adapt to algorithm changes, test new formats, identify emerging trends Exercise sound judgment regarding content strategy, determining which materials to publish, suspend, or amplify based on performance metrics and organizational objectives Team Building & Leadership Collaborate with the Director of Growth to develop the social media team, including participating in hiring and onboarding processes for creators, video editors, designers, and community managers Create and refine playbooks: content formats, posting cadence, reactive responses, narrative frameworks Coordinate with community advocates and ecosystem partners for narrative amplification The ideal candidate for us has: What You'll Bring Essential Requirements Multi-Platform Expertise 3-5 years creating social content for high-growth technology companies Minimum 2 years professional experience in Web3, cryptocurrency, or blockchain companies Deep platform fluency across X, TikTok, YouTube, Instagram, LinkedIn, Farcaster, and emerging platforms Understanding of platform algorithms, cultures, content formats, and success metrics Blockchain Technology Proficiency You must have hands-on experience using blockchain technology and participating in cryptocurrency ecosystems. This includes demonstrated familiarity with: Using DEXs, DeFi protocols, and understanding their user experience Managing digital wallets and executing cross-chain transactions Interacting with NFT platforms and smart contracts Participating in crypto-native communities and understanding their dynamics Navigating cultural differences across blockchain ecosystems This knowledge must come from direct interaction with these technologies, whether through professional projects, personal exploration, or community participation. You should be able to speak fluently about the user experience of crypto tools without referencing documentation. We will assess this knowledge through practical discussions during the interview process. Creative Content Development Proven ability to develop high-performing content across digital channels: persuasive copy, engaging social video, brand-aligned visual content Strong understanding of current and emerging media trends with the ability to identify real-time opportunities and conceptualize shareable content Capability to adapt unified brand narratives across multiple platforms and formats, ensuring consistency in tone, message, and impact Data-Driven Decision Making Ability to combine creative intuition with data-driven analysis to evaluate content performance and guide strategic decisions Experience with analytics and social listening tools (Sprinklr or similar platforms) to interpret dashboards and translate insights into actionable strategies Applied experience with test-and-learn methodology, making informed, timely adjustments to optimize engagement and campaign performance Leadership Capabilities Experience building systems, teams, or processes with demonstrated ability to document workflows and create executable playbooks Proven ability to work independently with minimal supervision while maintaining high-quality standards Experience or strong aptitude for hiring, developing, and leading teams Communication & Work Style High ability to communicate effectively Ability to receive and implement feedback Adaptability in fast-paced, rapidly changing environments Comfort with or active development of public speaking and on-camera presentation skills (reasonable accommodations available as needed) Ability to work flexible hours to accommodate a global team and industry events Preferred Qualifications Experience scaling from individual contributor to management or leadership roles Previous content team leadership experience Experience managing community contributors or distributed content teams Background in rapid-response communications or public relations Understanding of cryptocurrency regulatory, security, and technical landscape Content production skills including shooting, editing, or design (Adobe Creative Suite) The Role This position begins hands-on, you'll create posts, develop content, and engage directly with communities. As you establish what works and build systematic processes, you'll have the opportunity to build and lead the team that scales these efforts. What Success Looks Like: The ideal candidate thinks strategically about content loops and audience engagement, not just individual posts. Success requires understanding that effective social media in 2025-2026 prioritizes authentic storytelling and narrative over technical specifications or feature lists. You'll be platform-agnostic, thinking in terms of formats, audiences, and engagement loops. What succeeds on one platform may not translate to another; you'll adapt strategies accordingly. Decision-making should be both intuitive and data-informed. You'll make rapid decisions about which content to amplify, adjust, or discontinue, supported by performance metrics. You should be deeply embedded in Web3 social media culture. Cryptocurrency and blockchain move rapidly, with frequent algorithm changes and market shifts. Success requires thriving in dynamic environments and proactively addressing challenges. The mission is to increase economic freedom through blockchain technology. You should be motivated to tell this story effectively. What's In It For You Joining Supra means joining a fast-growing startup with a diverse and dynamic team. Every role is impactful, allowing you to engage in meaningful work that contributes to our success. You will enjoy the flexibility of a fully remote environment with adaptable working hours, enabling you to work from anywhere globally. Competitive Compensation: We offer competitive compensation packages aligned with market standards. Work-Life Balance: Eligible team members have access to flexible paid time off, sick leave, and other time-off options, adjusted in line with local regulations. National Holidays: We recognize national holidays specific to each team member's country and provide paid leave in accordance with local guidelines. Health Benefits: Comprehensive health coverage options, including medical, dental, and vision benefits, are available to full-time employees where applicable. Getting Started with Supra We believe in giving you the space to settle in. Your first month is about orientation and learning: Engage with your team to understand our business, vision, mission, and strategic goals. Enhance your skills to navigate the evolving DeFi landscape. Absorb our core values and establish connections with your colleagues through one-on-one meetings. Familiarize yourself with the tools and processes vital to our operations. Analyze our product offerings and contribute to discussions that shape our future. We're here to support your integration and ensure you have the resources you need! Looking Ahead Regular check-ins with your manager will help align your priorities with our team and company goals, setting you up for success. At Supra, you're not just joining a company but embarking on a journey to enhance blockchain technology with a team of exceptional individuals.

Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection-delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We're on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero!) for our customers-answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here! Responsibilities Deliver professional and empathetic customer support via phone and email. Assist with purchases, order verification, and product/service inquiries. Provide technical support for customer portals, including login and navigation assistance. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups. Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S. Must have a High School Diploma or equivalent. 1-3 years of call center or chat support experience (required). Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred. Strong communication, grammar, and active listening skills. Previous remote/work-from-home experience preferred. Technical aptitude; Salesforce or HubSpot experience preferred. Understanding of call center support metrics and ability to act on them. Ability to work independently, problem-solve, and use resources effectively. Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Schedule & Work Environment Flex 25 hour contract, Monday through Friday. Day shift. 100% remote work environment. Compensation & Benefits $17.00 per hour (1099 contract). Work from home. Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Who We Are Supra is pioneering the future of information services in global markets. As an exciting, ambitious, and well-funded startup with unique technical capabilities, we aim to be a future leader in decentralized data. Our team includes professionals, academics, and advisors with experience from leading institutions such as Purdue University, University of Cambridge, University of Pennsylvania, Columbia University, and University of Oxford. Additionally, our industry experience includes prestigious companies like JPMorgan Chase & Co., Qualcomm, ConsenSys, and Binance. Based in Switzerland with a remote-first policy, our globally distributed team spans over 35 countries. We are dedicated to solving the Oracle Dilemma through innovative solutions in consensus mechanisms, real-time data services, decentralized finance (DeFi), and Layer 1 (L1) technologies. Trust, kindness, honesty, and a commitment to ethical, decentralized technologies are the cornerstones of our culture. What we're looking for Blockchains are an excellent solution for storing data; however, the main limitation is performance when storing and querying the blockchain state in persistent storage (database). The blockchain node stores the data (state) in specific data structures in the database. The most commonly used databases by popular blockchains are RocksDB, LevelDB, LMDB, or the flavor of these DBs. The most commonly used data structures to store states are Ethereum Merkle trees, Consensys Bonsai trees, Erigon approach, Verkle trees, Avax Firewood, etc. The person in this role would be required to study data structures for storing the MoveVM-based blockchain's current and archival state on the database. So the objective is to study data structures and the underlying storage layer, experimenting and benchmarking existing implementations such as Ethereum Merkle trees, Consensys bonsai trees, the Erigon approach, replacing Merkle trees with Verkle trees, other data structure-level innovations, and faster and more efficient access from the storage layer. Essentially, these tasks involve understanding the existing codebase, testing the existing codebase via mocks and drivers, integrating and testing the best-performing data structure and database with Supra Codebase, and even refactoring parts of the code when necessary. Are you the right person for this role? The ideal candidate for us has: Essential: Very good command over Rust programming. Knowledge and experience with Rust testing tools and testing methodologies. Very good with debugging. Desirable: Async programming/ tokio runtime in Rust Familiarity with Key Store DB technologies like RocksDB Knowledge of Ethereum and other popular blockchains Familiarity with data structures amenable for parallel execution Duration: >= 6 months based on mutual agreement What's In It For You Joining Supra means joining a fast-growing startup with a diverse and dynamic team. Every role is impactful, allowing you to engage in meaningful work that contributes to our success. You will enjoy the flexibility of a fully remote environment with adaptable working hours, enabling you to work from anywhere globally. Competitive Compensation: We offer competitive compensation packages aligned with market standards. Work-Life Balance: Eligible team members have access to flexible paid time off, sick leave, and other time-off options, adjusted in line with local regulations. National Holidays: We recognize national holidays specific to each team member's country and provide paid leave in accordance with local guidelines. Health Benefits: Comprehensive health coverage options, including medical, dental, and vision benefits, are available to full-time employees where applicable. Getting Started with Supra We believe in giving you the space to settle in. Your first month is about orientation and learning: Engage with your team to understand our business, vision, mission, and strategic goals. Enhance your skills to navigate the evolving DeFi landscape. Absorb our core values and establish connections with your colleagues through one-on-one meetings. Familiarize yourself with the tools and processes vital to our operations. Analyze our product offerings and contribute to discussions that shape our future. We're here to support your integration and ensure you have the resources you need! Looking Ahead Regular check-ins with your manager will help align your priorities with our team and company goals, setting you up for success. At Supra, you're not just joining a company but embarking on a journey to enhance blockchain technology with a team of exceptional individuals.

Job Title: Senior Disaster Recovery Technical Analyst Duration: 01/27/2025 - 1/26/2026 (Contract to Hire) Rate: $50 - $58.50/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Service: The Senior Disaster Recovery Technical Analyst will be responsible for supporting and enhancing the disaster recovery (DR) program to ensure business continuity in the event of a disaster. The role includes planning, designing, implementing, and testing disaster recovery solutions to safeguard critical systems. The Analyst will assess the current infrastructure, recommend improvements, and manage testing exercises to ensure efficient recovery of IT systems. In addition, the role will involve providing expert guidance on disaster recovery methodologies, maintaining accurate documentation, and contributing to continuous improvement initiatives to strengthen DR processes and solutions. Role, Responsibilities & Deliverables: • Responsible for managing all activities related to disaster recovery program, to ensure that Client is able to recover their systems in the event of a disaster and perform DR testing exercises both on-premises and CoLo facilities • Planning, design, documentation and testing of disaster recovery solutions to meet business or technology requirements. • Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. • Provide technical guidance and expertise in disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Lead the planning, execution, and delivery of IT disaster recovery projects, including risk assessments, impact analyses, and recovery plan development. • Maintain accurate documentation of disaster recovery plans, procedures, and test results. Prepare and present reports to senior management and stakeholders on the status of disaster recovery initiatives. • Drive continuous improvement initiatives to enhance the effectiveness and efficiency of IT disaster recovery processes and technologies. Required Qualifications: • 5-7 years' experience in infrastructure services or infrastructure analysis, deployment and support • Thorough understanding of disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager • Expert-level knowledge of IT infrastructure components, trends and best practices • Knowledge of ITIL processes and metrics

Job Description Job Title: Business Analyst - SAP Work and Asset Management Implementation Location: Preference given to candidates in Ohio, Indiana, Kentucky, Maryland, Pennsylvania, or Virginia Hybrid: Yes, biweekly travel to Columbus, OH, and Merrillville, IN (or 2 days onsite for local candidates) Period: 04/01/2025 - 09/31/2025 (potential contract-to-hire) Hours/Week: 40 hours Rate: $75 - $80/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: The Business Analyst will play a pivotal role in ensuring the successful implementation of SAP within the Work and Asset Management program. This role will focus on collaborating with stakeholders to gather and analyze business requirements, ensuring that SAP configurations meet organizational needs. The Business Analyst will support process improvement initiatives, help define system requirements, and work with both business and technical teams to ensure the effective implementation and utilization of the SAP system. This role will require a deep understanding of business processes, system integrations, and the Waterfall methodology to manage the lifecycle of requirements from analysis to implementation. Role, Responsibilities & Deliverables: Requirements Gathering & Documentation: Conduct detailed business process analysis, gathering and documenting business requirements from key stakeholders to ensure the SAP solution aligns with organizational needs. Process Mapping: Assist in mapping existing business processes and identifying areas for improvement through SAP implementation. Create "as-is" and "to-be" process flows, ensuring alignment with project goals. System Requirements Specification: Develop detailed system requirements documentation, working with technical teams to ensure accurate system configurations and functionality. Stakeholder Engagement: Engage with cross-functional stakeholders to ensure continuous alignment of business objectives and SAP system functionalities. Act as the liaison between business users and technical teams. Testing & Validation: Collaborate with testing teams to develop test cases and perform user acceptance testing (UAT) to ensure the SAP solution meets business needs. Address any gaps or issues identified during testing. Change Management Support: Work with the change management team to identify areas of process change, support training efforts, and help facilitate the adoption of the new SAP system across business units. Reporting & Communication: Provide regular updates to project leadership on business requirements progress, issues, and risks. Ensure clear communication of business needs to technical teams and vice versa. Post-Implementation Support: Provide support during the SAP system rollout, assisting with post-implementation activities, user support, and gathering feedback for system improvements. Required Experience: Experience: Minimum of 5-7 years in business analysis, particularly in enterprise resource planning (ERP) systems such as SAP. SAP Experience: Experience in SAP system implementations, particularly in Work and Asset Management or related modules. Understanding of SAP functionality and configuration is highly preferred. Business Process Analysis: Proven experience in analyzing business processes, gathering requirements, and documenting system specifications. Waterfall Methodology: Experience managing business analysis activities using the Waterfall methodology. Cross-Functional Collaboration: Strong experience working with IT, business teams, and third-party vendors to ensure alignment and success of system implementations. Utilities Experience: Familiarity with the utilities industry, particularly in Work and Asset Management, is a plus. Key Skills: Business Process Mapping: Ability to document current and future-state business processes and identify areas for improvement through system integration. Requirements Gathering: Expertise in gathering, documenting, and managing business requirements, ensuring they align with project goals. Stakeholder Management: Ability to work with and influence cross-functional teams and stakeholders at all levels of the organization. Testing & Validation: Strong understanding of creating test cases, conducting UAT, and ensuring business requirements are met. Problem Solving: Strong analytical and problem-solving skills to identify and resolve issues within system requirements and processes. Communication Skills: Excellent written and verbal communication skills to clearly articulate requirements, risks, and solutions to stakeholders. Project Management Support: Ability to support project management efforts, tracking progress, and ensuring deliverables meet project timelines and scope. Education & Certifications: Education: Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. Certifications: SAP Certification in relevant module(s) preferred. Additional Certifications: Project Management Professional (PMP), Business Analysis (CBAP), or Agile certifications are a plus. Relevant Experience: Experience with business process reengineering, ERP implementations, or data integration projects is an advantage.

/OBJECTIVE The Service Coordinator is primarily responsible for providing exceptional customer service to our clients in an effort to ensure a high level of client satisfaction. The Service Coordinator is responsible for service schedules and technician allocation. They provide support by prioritizing incoming order requests, monitoring the work order board, coordinating installations, and ensuring order completion. ESSENTIAL FUNCTIONS ▪Manage all aspects of assigned dispatch board to ensure targeted service team utilization benchmarks and client project/service order target completion dates. ▪Answer client calls, emails, and correspondence in an appropriate and timely manner, and determine problem severity to establish priorities. Ensure prompt communications to clients (internal and external) on status information and estimated resolution times. ▪Proactively review and monitor the order board and email alerts to ensure timely and accurate client follow-up and resolution, proper process, and profitability. ▪Maintain assigned service team schedule, optimize change outcomes, and advise key stakeholders schedule status. ▪Provide support to Project Managers or Project Coordinators during development and implementation of project plans and timelines. ▪Prioritize and negotiate assignment of resources on project and professional service engagements. ▪Work closely with Service team for resource scheduling and to resolve disputed items or client concerns. ▪Work closely with Purchasing and Inside Sales teams to track product orders for installation. Regularly review open orders and follow up on outstanding items. ▪Develop and maintain relationships with internal and external clients. ▪Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪Perform other related duties as assigned. QUALIFICATIONS Education and Experience - An associate degree and 2 years of experience or equivalent experience. REQUIRED SKILLS 1.Proficiency with business collaboration tools such as MS Office applications and project management tools. 2.Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others. 3.Commitment - This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project in an effort to learn, accomplish, and achieve despite difficulty, failure, and opposition. 4.Organization - Ability to use time, energy, and resources in an effective manner to achieve intended goals. 5.Relationships - Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others. 6.Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. 7.Time Management - Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. 8.Enthusiasm - Display excitement and a positive attitude towards work assignments, clients, and organization. 9.Flexibility - Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Have the ability to think quickly and articulate thoughts in an organized manner, even when unprepared. 10.Emotion Regulation - Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly. 11.Negotiation Skills - Ability to understand the other side's motivations with the goal to achieve a win-win resolution that is favorable, satisfies both sides, and maintains relationships for future interactions.

Job Title: Junior Cybersecurity Project Manager Rate: $50 - $55/hr (W2 only) Duration: 1-Year Contract to Hire Work Authorization: Must be authorized to work in the U.S. (No C2C, no sponsorship, no F1/OPT) Position Overview: We are seeking a Junior Cybersecurity Project Manager to support key cybersecurity initiatives across a dynamic and collaborative IT environment. This role will be responsible for managing cross-functional cybersecurity projects using Agile and Waterfall methodologies. The ideal candidate will have experience delivering complex IT/business projects and aligning cybersecurity solutions with business objectives, while fostering a culture of communication, efficiency, and secure project delivery. Responsibilities: Lead full project lifecycles using Agile, Waterfall, or Iterative methods. Create and manage project documentation including charters, status reports, deployment plans, stakeholder assessments, and technical documentation. Facilitate collaboration across cybersecurity, IT, and business functions. Coordinate with executive sponsors and business owners to ensure alignment of project goals and execution strategies. Track progress, manage risks/issues/dependencies, and provide accurate reporting to stakeholders. Support change management and adoption strategies for new cybersecurity tools or frameworks. Monitor project budgets, forecasts, and capital/O&M expenditures. Assist in vendor progress management and SOW execution where applicable. Promote project standards, best practices, and compliance with internal governance. Optional: Support policy and standards management, Archer GRC platform, and security risk/compliance assessments if experienced. Required Qualifications: 3+ years of experience in project management within IT and/or cybersecurity environments. Experience managing large, complex projects involving internal and external stakeholders and cost structures. Strong understanding of project management methodologies: Agile, Waterfall, SDLC. Excellent communication and relationship-building skills with stakeholders at all levels. Experience with project cost management and capacity/resource planning. Proficient in tools such as ServiceNow, Jira, Microsoft Project, and Power BI. Bachelor's Degree in Computer Science, MIS, Engineering, or related field - or equivalent work experience. 4 hours of PMM (Project Management Methodology) training prior to start and 20 hours of ongoing professional training per year. Preferred Qualifications: Project Management Professional (PMP) certification. Agile certifications such as PSM (Professional Scrum Master) or PSPO. ITIL v3 or v4 certification. Familiarity with the energy/utilities industry is a plus. Experience with Archer GRC tool or cybersecurity policy/standards management is a plus. Key Competencies: Cybersecurity project planning and delivery Agile and Waterfall project execution Business process analysis and change management Financial tracking and budgeting (capital and O&M) Effective communication and stakeholder engagement Technical documentation and compliance awareness

As a Business Automation Consultant, you will work directly with clients to guide them through their digital transformation journey. Your focus will be on interviewing stakeholders across all levels of the organization, analyzing existing processes, identifying automation opportunities, and designing streamlined workflows. The ideal candidate will bring a strategic mindset, strong interpersonal skills, and deep experience with process automation, particularly with Microsoft Power Automate. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Create strategic roadmaps and recommendations for process optimization and automation that align with clients' long-term business objectives. Serve as a trusted advisor to clients, providing expertise on digital transformation, change management, and the benefits of automation. Collaborate with technical teams, including Power Automate Engineers, to ensure seamless implementation and integration of automation solutions. Monitor and assess the impact of newly implemented workflows, gathering feedback to refine and optimize automation efforts continually. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. ESSENTIAL FUNCTIONS: Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant advanced degree is a plus. 7+ years of experience in digital transformation, process improvement, or related roles, with a strong understanding of automation technologies and methodologies. REQUIRED SKILLS: Proven experience in business process analysis and design, with expertise in identifying and implementing automation solutions using Microsoft Power Automate or similar platforms. Excellent interviewing and communication skills, with the ability to engage effectively with stakeholders at all organizational levels. Strong documentation skills, with experience creating clear and actionable process maps, workflows, and project roadmaps. Strategic thinker with a deep understanding of change management principles and the ability to drive adoption of new processes and technologies. Microsoft certifications, particularly related to Power Platform or Process Automation, are a plus. Strong instructional design skills and familiarity with LMS platforms. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Job Title: Customer Care Center Trainer Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 - $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. - No C2C or sponsorship Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning. Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning). Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards. Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations. Conduct one-on-one coaching sessions, assessments, and on-the-job training activities. Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids, call scripts, and process documentation. Manage classroom engagement, address distractions, and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. Preferred Qualifications Bachelor's degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.