311 Customer Service Specialist
Rochester, MN jobs
311 Customer ServiceSpecialist The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together.
Nature of Work
The 311 Customer Service Specialist provides comprehensive customer service by responding to community member/customer requests. This position requires the ability to manage emotionally charged and highly confrontational situations with professionalism, empathy, and composure. Under the general supervision of the 311 Customer Service Supervisor, this position applies customer service and public relations skills; provides direct service to 311 callers and online/digital inquiries by connecting them to City services, functions, and general information; serves and assists customers and others who interact with the City of Rochester. Performs moderately complex clerical support work that requires knowledge of laws and regulations affecting city-wide departmental operations. Typical duties include but are not limited to performing routine accounting or payroll tasks; entering and manipulating data in computerized systems; maintaining a records retention system for the department; and providing administrative support to multiple City departments.
2026 Starting Rate of Pay
$30.58 per hour with advancement to $38.41 per hour.
Work schedule
The regular work schedule is Monday through Friday from 8:00 am to 5:00 pm. This position has a hybrid option, where teammates can choose to work remotely a few days a week after successful completion of the training program.
Applications will be accepted until Monday, December 22nd at 11:59 PM.
The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.
DUTIES AND RESPONSIBILITIES
* Provides customer service to community members and others who interact with the City of Rochester
* Provides customer service assistance to community members, customers, and others who contact City facilities.
* Receives and evaluates internal/external customer calls requesting information or services for all City Departments.
* Monitors and responds to 311 incoming phone calls, email and online inquiries.
* Identifies the type of service being requested by listening, asking questions, evaluating information, consulting available resources and standard operating procedures. Provides solution-oriented service accordingly and/or connects to the proper City department via an attended transfer.
* Serves as an informational resource to community members and customers while sharing knowledge about City services, products, functions, and general information.
* Assists community members and customers by problem solving to meet the customer's needs.
* Logs every interaction in the Customer Relations Management (CRM) tool using the provided guidelines for the required demographic and situational details.
* Coordinates with and provides support for City departments.
* Provide City departments with education and information to assist with 311-related problem solving and issue resolution.
* Follows department-specific procedures to create tickets/service requests in the CRM tool.
* Provides clerical support for the City and assists with special projects as assigned.
* Schedule a wide variety of meetings, seminars, training sessions, and other agency events; maintain calendar activities.
* Provide support to agency leadership for written and verbal correspondence and/or communication. Take, transcribe, and/or distribute meeting minutes as needed.
* Process, sort, and file correspondence, documents, or other materials in accordance with established procedures.
* Provide support for open houses, public presentations, department events or initiatives as necessary.
* Accounts Payable: prepare, receive, and code invoices; and submit them to the Finance Department for payment processing.
* Prepares periodic reports.
Perform other duties as assigned or necessary
MINIMUM QUALIFICATIONS
Education and Experience
An Associate's degree from an accredited program in business, accounting, administrative support or closely related field AND two (2) years of full-time employment experience
OR
A high school diploma AND five (5) years of full-time employment experience
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered.
If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.
Desirable qualifications
Experience working with diverse populations.
Ability to speak a second language.
ADDITIONAL INFORMATION
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: sitting, fine dexterity
Frequent demands: standing, walking, reaching
Occasional demands: stooping, kneeling, crouching, bending
Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch.
Environmental conditions that may exist in the performance of the essential functions of this job include: NONE
Innovation Lead (CcaaS / CX)
Minnesota jobs
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are seeking a dynamic Innovation Lead to drive the transformation of our healthcare insurance provider's contact center ecosystem. This role will spearhead the migration from legacy contact center technologies to modern cloud-based CX platforms (e.g., Google Dialogflow, Amazon Connect, NICE CXone, Genesys Cloud) while ensuring innovation aligns with business objectives.
Responsibilities:
Lead the innovation and migration strategy from legacy systems to modern CCaaS platforms (Google CCAI, Amazon Connect, Genesys, NICE CXone), ensuring alignment with business goals, cost efficiency, and improved CX metrics (CSAT, NPS, FCR).**
Identify and implement AI/ML-driven solutions (chatbots, NLP, predictive routing, speech analytics) to enhance omnichannel CX (voice, chat, email, IVR) and operational efficiency.
Own end-to-end execution of cloud migration, including integration, scalability, security (HIPAA/SOC2 compliance), and CI/CD/DevOps automation for seamless transitions.
Quantify and communicate business impact (ROI, cost savings, CX improvements) to stakeholders, securing executive buy-in through data-driven insights and regular progress updates.
Collaborate cross-functionally with IT, Operations, Product, and vendors to prioritize initiatives, manage budgets, and ensure smooth adoption of new technologies.
Drive a culture of innovation by staying ahead of CX/CCaaS trends (GenAI, automation, WFM tools) and piloting scalable solutions for competitive advantage.
Optimize resource allocation and vendor partnerships to deliver projects on time, within scope, and with measurable outcomes.
Qualifications
4+ years in innovation, CX transformation, or cloud contact center (CCaaS) migration (healthcare/insurance experience a plus).
Hands-on expertise in Google CCAI (Dialogflow), Amazon Connect, Genesys Cloud, or NICE CXone implementations (Any of these).
Strong knowledge of AI/ML in CX (chatbots, NLP, speech analytics, predictive routing).
Experience with cloud platforms (AWS, GCP), DevOps, CI/CD, and test automation in contact center environments.
Proven ability to quantify business impact (ROI, cost savings, CX metrics) and align tech initiatives with revenue/cost goals.
Exceptional stakeholder management, with experience influencing C-level executives.
Nice to have:
Certifications in AWS Connect, Google CCAI, or CCaaS platforms.
Background in healthcare/insurance compliance (HIPAA, PCI).
Familiarity with CRM integrations (Salesforce, Zendesk) and workforce optimization (WFM, QM) tools.
We offer:
Culture of Relentless Performance
: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits
: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture
: make the most of the flexibility that comes with remote work.
Growth Mindset
: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact
: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment
: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values
: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Social Worker - Child Protection Investigations (Hybrid)
Anoka, MN jobs
Hiring range: $74,214 to $89,065 annually ($35.68 to $42.82 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 12/14/2025 in order to be considered.
Position Description
Anoka County Community Social Services and Behavioral Health (CSS/BH) currently has one full-time position available as a Social Worker in our Child Protection Investigations Unit. This position investigates all reports of abuse/neglect of children and provides resources/referrals to families' needs.
Consider joining a team of professionals dedicated to providing services and support to families within the community! If your career ambitions resonate with our mission, we invite you to apply with Anoka County today!
This is a full-time, exempt, hybrid position. Interviews will take place the week of December 15th, 2025, for those selected to move forward in the hiring process.
Pay & Benefits
* Salary: $74,214 to $89,065 annually ($35.68 to $42.82 per hour).
* 2025 Anoka County Salary Schedule Grade 34: $74,214 to $103,896 annually ($35.68 to $49.95 per hour)
* 24 days of paid flexible time off and up to 12.5 paid holidays.
* Comprehensive insurance, including medical, dental, vision, flex benefits and more at *******************************
* Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
* Pension plan and other retirement investment options.
* Advancement/professional development opportunities.
Work Location
* This position will work at the Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303.
* This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.
* Expected work hours are Monday - Friday 8:00 a.m. - 4:30 p.m.
Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Social Worker.
* Monitor and assess child safety and well-being.
* Investigate reports of abuse/neglect through interviews of children, caretakers, and collateral contacts.
* Assess clients' needs, situations, strengths, and support networks to determine their goals. Develop care plans/safety plans for clients.
* Engage with family systems to develop intentional supportive connections for family support.
* Provide referrals to service providers and coordinate services for families.
* Document case information, assessments, and evaluations to ensure proper case management.
* Identify people and communities in need of help. Evaluate clients (existing, new and prospective) based on their needs, limitations and desires.
* Assist clients in receiving services by telephone and in person. Research, refer, and advocate for community resources, such as food stamps, childcare, and healthcare, to assist and improve a client's well-being.
* Provide crisis intervention.
* Help clients adjust to changes and challenges in their lives. Monitor clients' situations and follow up to ensure that they have improved.
* Consult with the Anoka County Attorney's Office.
Qualifications and Requirements:
Minimum Knowledge, Skills, and Abilities Needed
* Bachelor's degree in social work or a closely related field.
* Two years (2,080 annual hours) of job-related experience.
* In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
* Valid driver's license and vehicle available for business use.
Preferred Knowledge, Skills, and Abilities Needed
* Master's degree or higher in social work or a closely related field.
* Three years or more (2,080 annual hours) of job-related experience.
* Experience working with diverse populations.
* Knowledge of community resources.
* Understanding of ICWA and MIFPA requirements.
Physical Demands and Work Conditions
* Standard office environment.
* Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.
* Hearing abilities required for general and phone communication, signals, and machine sounds.
* Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.
* Occasional lifting of 10-20 lbs.
* Equipment used includes computers, phones, and standard office equipment.
* Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle.
* Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Selection Process
It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
Pre-employment Requirements
Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
About Anoka County
As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.
If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at ************ and reference the posting title and number. If you have questions about the hiring process, please visit: ******************************************************
Anoka County is an Equal Opportunity Employer, please see our EEO policy: ********************************************
Auto-ApplyField Technician
Eveleth, MN jobs
The Field Technician position is responsible for providing on-site services and technical assistance for all aspects of hazardous waste management. The role is to respond to customer telephone or electronic enquiries, assist sales with inventory and on site classification of special waste, record and schedule waste projects and subsequent shipments into various disposal facilities, provide support in relation to invoicing questions MSDS acquisition/review, completion of safety paperwork & TDG documentation and waste classification & labelling. Because this position provides a critical role in achieving our customer satisfaction targets (both internal and external), this position establishes the public impression of GFL and becomes a reflection of who we are and what we stand for.
Job Duties
Actively participate and contribute to GFL's Safety Program
Communicate all safety concerns immediately to Supervisors
Attend Safety Meetings
Complete and submit Daily Toolboxes, FLHA's and Near Misses/Haz ID's
Select and utilize appropriate PPE for the task at hand
Sample / test waste to determine transport, packaging, and / or disposal requirements
Ensure waste is classified and disposed of in accordance with regulatory bodies
Complete appropriate manifest /paperwork to accompany the waste pick up
Evaluate customer needs and communicate back to the Sales or Technical team
Respond to and contribute to all Incident Response work
Provide facility support and process work when required
Supervision of project work ensuring all activities adhere to GFL's safety program
Conduct field work in remote project locations on an as needed basis
Involved with execution of chemical and petroleum transfers
Participation in projects that are deemed out of scope or require more planning and preparation
Requirements
Education, post-secondary, in environmental sciences, chemistry, biology preferred.
Experience in related field considered an asset.
Must be willing and able to work through difficult weather conditions and challenging work site environments
Must be willing and able to work flexible shifts, long hours, weekends and travel away from home as business demands
Regulatory and technical knowledge with respect to the Hazardous Waste Management Industry is a definite asset
Ability to perform physical tasks including shoveling, lifting, moving containers and other heavy materials
Good computer skills a plus
Detail oriented with excellent organizational, problem solving, time management, communication and interpersonal skills
Enthusiastic self-starter with a strong work ethic and proven track record for success
Reliable team player that is supportive of co-workers
Ability to work at heights or in confined spaces
Additional training and experience such as First Aid / CPR, H2S Alive, Fall Protection awareness, would be an asset
Repetitive lifting of containers weighing up to 50lbs, ability to perform moderately repetitious and labor-based tasks
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
Auto-ApplyRegional Ombudsman - Client Advocate
Moorhead, MN jobs
**Working Title: Regional Ombudsman** **Job Class: Client Advocate** **Agency: Office of Ombudsman for Mental Health & Developmental Disabilities** + **Job ID** : 90651 + **Location** :The incumbent in this position must currently or within 6 months of hire reside within one of the following MN counties: Wright, McLeod, Carver, Scott, Le Sueur, or Rice.
+ **Telework Eligible** : No, this is a 100% remote position; please see the description of the remote position below.
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/06/2025
+ **Closing Date** : 12/29/2025
+ **Hiring Agency/Seniority Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities (OMHDD)
+ **Division/Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities / Ombudsman Client Services
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes, up to 40%
+ **Salary Range:** $32.40 - $47.76/ hourly; $67,651- $99,723 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - Professional Employees (MAPE)
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health& Developmental Disabilities is looking for their next Client Advocate. This position provides professional advocacy and client resource services for persons with developmental disabilities, mental illness, and substance use disorder. The person in this position will verify and review a wide variety of reports or complaints of violations, including clients' rights, service provision, and dignity/respect issues. The person in this position will also review serious injuries reported to OMHDD and ensure that appropriate corrective action plans are implemented.
Day to day work will vary and may include in-person or virtual case involvement, attending client meetings, proactive site visits or community engagement, research, analysis, and investigation into client complaints or systemic issues, and potential education or training to the clients and community served by OMHDD.
This is a remote worker position which requires an incumbent, as a condition of their appointment, to have their home or alternative location as the assigned work location, working permanently from that location.
**This position will serve the following group of Minnesota state counties:** **Wright, McLeod, Carver, Scott, Le Sueur, and Rice.**
**The position holder must reside within one of the listed counties within 6 months of hire.**
We are also posting a second Regional Ombudsman position. If you are interested in this position, but don't feel you will meet the residency requirements as stated above please see Job ID 90657 (************************************************************************************************************************************************************************************** for details.
**Minimum Qualifications**
**EDUCATION**
Applicants must have a bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, Public Administration, Public Policy or closely related field.
**EXPERIENCE**
Three (3) years of experience that meets ALL of the following requirements. (NOTE: Paralegal and entry-level professional experience does not qualify.)
1. Be in a residential facility or long-term care, acute care or community setting, social services or MN Departments of Health, Human Services or Education; AND
2. Involve providing services or oversight of services to persons with developmental disabilities, mental illnesses and/or substance use disorder issues; AND
3. Emphasize ONE or more of these primary roles:
+ Investigating the quality of services provided to individuals with disabilities, OR
+ Developing and proposing effective and practical solutions for obtaining appropriate disability-related services in the least restrictive setting, providing case management or other disability-related services, engaging in effective discharge planning, OR
+ Being a mediator or advocate for individuals with disabilities, which may include (1) identifying and investigating violations of clients' rights; (2) representing clients at social service appeals hearings or review boards; and (3) monitoring the actions taken to correct violations of clients' rights.; OR
+ Overseeing the evaluation of program delivery or a major component of program delivery in a supervisory, regulatory, or other higher-level capacity.
**ABILITY TO**
+ Manage time effectively.
+ Problem-solve complicated issues.
+ Communicate clearly orally and in writing.
+ Work independently, with limited hands-on supervision.
**Preferred Qualifications**
+ Job related education related to the rights of these client groups.
+ Advocacy experience to include identifying violations of clients' rights; representing clients at legal proceedings, appeals hearings, or review boards; and monitoring actions taken to correct violations.
+ Licensure in Social Work, Psychology, Special Education, Nursing or Law; or relevant advocacy experience.
+ Experience providing training on clients' rights issues.
+ Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.
+ Working with diverse (e.g. economic, racial, cultural, rural/urban location) populations to facilitate access to disability related supports and services.
+ A successful candidate must have a strong belief in the rights of individuals receiving services/treatment for the disabilities the office assists.
**Physical Requirements**
Requires the ability to be in a stationary position for prolonged periods of time, and the ability to conduct work in a variety of community settings which may require varying levels of comfort or access.
**Additional Requirements**
This position requires successful completion of a background check and employment reference check. This position requires an incumbent must maintain valid driver's license, and insurance, OR have other reliable transportation. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
CICS Systems Programmer Sr. - ITS5
Moorhead, MN jobs
**Working Title: CICS Systems Programmer Sr.** **Job Class: Information Technology Specialist 5** **Agency: Minnesota IT Services** + **Job ID** : 88984 + **Telework Eligible** : Yes / Remote Worker + **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/13/2025
+ **Closing Date** : 12/19/2025
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Office of Enterprise Tech
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $39.73 - $67.92 / hourly; $82,956 - $141,816 / annually
+ **Job Class Option** : Systems Software
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : No
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (**************************************** (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
**As a CICS Systems Programmer Sr., you will provide strategic technical leadership and expert support for MNIT's online transaction processing software, including IBM CICS and IBM MQ (MQSeries) on z/OS. Lead efforts in installation, maintenance, performance monitoring, and issue resolution to ensure high availability and reliability of critical systems. Collaborate with application teams to support development of online applications, and deliver training and mentorship to staff on mainframe system software support, fostering technical growth and operational excellence.**
This is a Remote Worker position (******************************************************* , where the employees home address shall serve as their official work location and must be located within the continental United States. Remote work is a condition of employment.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (********************************************************* **:**
Position requires a minimum of five (5) years of IT related experience in mainframe operating system and maintenance.
Experience must include:
+ Skilled in installing and maintaining CICS and MQSeries on z/OS, including running commands or using MQ Explorer to manipulate Channels and Queues.
+ Proficient in resolving CICS issues, such as looping tasks and storage shortages.
+ Knowledgeable in IBM Job Control Language (JCL), JES2, (SMP/E or z/OSMF).
+ Capable of providing leadership and guidance to both technical and non-technical staff.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Knowledge of security within CICS and MQSeries (ACF2/RACF).
+ Ability to manage and maintain CICS definitions.
+ Knowledge of CICSPlex and CICS Transaction Gateway and able to analyze CICS Transaction and system dumps.
+ Knowledge of mainframe z/OS operating systems and associated applications and tools running on the z/OS platform.
+ Knowledge of Unix System Services, and UNIX command syntax.
+ Familiar with installation and use of third-party products for CICS.
+ Familiar with privileged access/user management (ETF/A).
+ Ability to work well with all kinds of technical and non-technical personnel.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
Traveling Air Quality Technician St. Paul, MN and Wisconsin
Saint Paul, MN jobs
**This position is open to remote work and is up to 90% travel around the Upper Midwest with per diem and single occupancy lodging provided for each night of travel
About Us
American Engineering Testing, Inc. (AET) specializes in geotechnical engineering, pavement engineering, environmental consulting, building technology consulting, construction materials design and testing, and petrographic/chemical analysis. Our extensive in-house resources and solid reputation attract quality-focused regional, national, and international clients from a wide range of industries.
At American Engineering Testing you'll have the opportunity to work with the best and brightest in the industry. Everyday our employees apply their diverse skills, expertise, and knowledge to our mission of engineering and delivering creative solutions that improve our world. We'll support you as a valued member of our team, whether you're established in your career or just starting out, through training programs, hands-on experience, mentoring opportunities, and guidance from respected industry leaders. As a 100% employee-owned company, our employees share in the rewards of our growth and success.
Job Summary
We are seeking a highly motivated individual with a passion for the environment to support our environmental field operations. The Environmental Technician I will assist team leads on projects by collecting reliable data, troubleshooting issues that come up in the field, and maintaining and preparing equipment for field work. In addition to performing field work, the position will support senior management in the office by reviewing and compiling data, contributing to the quality assurance program, and acting as a leader in safety protocols and planning. This position involves overnight, weekday travel (approximately 100%) with minimal weekend work or travel. Hotel costs, personal protective equipment, and per diems are covered by AET. Those who show the ability to work independently and learn quickly can progress in the role at fast rate.
Essential Duties and Responsibilities
Reasonable accommodations or workable solutions may be made to enable individuals with disabilities to perform essential functions.
Primary responsibilities will include support for air emissions stack testing in accordance with established methodologies and protocols.
Support air emissions testing project preparation, planning, and equipment maintenance.
Conduct sampling of air in accordance with established protocols.
Record data.
Work with a diverse team based out of St. Paul, MN and Green Bay, WI utilizing MS Outlook, MS Teams, and Dynamics 365 to coordinate work.
Provide secondary support to other departments at AET, including environmental soil remediation, groundwater sampling, vapor mitigation, and more.
Comfort with climbing ladders, working from heights and outside. Heights may be up to 100 feet off the ground for regular work .
Limited weekend travel may be required based on client needs.
Ability to solve problems and troubleshoot equipment.
Position includes frequently lifting up to 50 lbs independently, sitting or standing for extended periods of time, and working remotely.
Required Education and Experience
High school diploma or equivalent.
Knowledge of promulgated EPA test methodologies is a plus, but not required.
Knowledge of and experience working at industrial facilities, especially with consideration to safety programs, is a plus.
Pay Transparency
Base compensation is expected to be in the range of $20.29 and $25.38 per hour based on skill set and experience. AET offers a comprehensive benefits package, including health benefits, insurance, Employee Stock Ownership Plan (ESOP), long term savings, paid time off, and professional development opportunities. The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.
Work Location
This job primarily operates primary in a field environment in outdoor conditions, on construction sites with uneven ground and adverse weather conditions. This role secondary operates in an office environment and uses standard office equipment such as computers, phones, and photocopiers.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Notice to Third Party Agencies: AET does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by AET's VP of Human Resources, AET reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.
Auto-ApplyBusiness Development Representative
Minneapolis, MN jobs
Full-time Description
ARC Health's Business Development Representative (BDR) will ensure the growth, development, and execution of the marketing and business development strategy consistent with the focus and goals of ARC Health's partnering provider groups. Primary geography will consist of the greater Minneapolis and St. Paul metroplexes. The BDR is responsible for analyzing opportunities in their specific geographic area and developing a business development plan to maximize potential referrals. The BDR will work to improve the organization's market position and achieve financial growth by defining long and short-term patient acquisition strategies, building key relationships, identifying and pursuing business opportunities, and maintaining extensive knowledge of the current market conditions.
The candidate of hire must live in the Greater Minneapolis/St. Paul area, and while they will work remotely, must travel regularly generating business for Arc Health within the assigned territory of coverage.
Essential Functions
Build awareness of multiple mental health service lines through a variety of outreach methods such as cold calls, office visits, virtual meetings, presentations, and attending events and conferences.
Utilize multi-channel sales approaches and outreach to grow and manage relationships within the medical and other community stakeholders.
Work cross-functionally with Intake, Operations, and Clinical Development to identify high-priority accounts for current and future market growth.
Liaise between Marketing and Intake in providing feedback and guidance to enhance patient lead generation and conversion.
Develop new relationships and maintain existing relationships to generate referrals of patients seeking psychiatric and/or psychological care.
Work in a collaborative environment to meet individual and team goals.
Design and execute market development plans to focus on and prioritize patient acquisition strategies.
Achieve budgeted financial targets of assigned geographic area.
Actively communicates business opportunities with the leadership team and continuously seeks to improve referral processes.
Skills and Competencies
Excellent interpersonal, written, and verbal communication skills.
Entrepreneurial spirit and passionate in finding solutions and growing business.
Excellent client service and the ability to establish and maintain effective working relationships.
Excellent organizational skills with the ability to multitask and meet deadlines.
Creative and knowledgeable about ways to generate interest through marketing and social media.
Strong team player and willingness to work cross-functionally across multiple departments and stakeholders.
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-suites.
Resourcefulness and tenacity to get things done (i.e. get to the decision makers quickly).
Excellent presentation skills a must.
Analytical with the ability to create and disseminate reports.
Supervisory Experience
This position does not currently have any supervisory responsibility.
Generous benefits package to include:
$70,000-$75,000 base salary with bonus opportunities!
Health, dental, vision, life, 401K, PTO and much more!
Work Environment
This position operates remotely with travel expectations needed to meet job-specific metrics and KPI's. This position requires a valid, active driver's license, proof of auto insurance, and a clean driving record. Candidates must have a demonstrated history of responsible driving, with no recent accidents or violations.
Requirements
Required Education and Experience
Bachelor's degree.
1-2 years prior industry-related business development and marketing experience
1-2 years minimum experience in B2B healthcare sales.
2+ years minimum experience in referral development and management.
Proven knowledge and experience of successful development strategies.
Professional experience in growing business and sales strategies for outpatient facilities and service lines (mental healthcare preferred).
CRM experience (Salesforce preferred).
Start-up experience a plus.
Excellent driving record.
Candidates must live in the Minneapolis and St. Paul metroplexes.
Salary Description $70,000-$75,000 base plus bonus potential
Certified Building Official Hybrid
Minneapolis, MN jobs
Certified Building Official - Hybrid/Minneapolis, MN SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community.
We are currently seeking a talented and experienced Certified Building Official to join our team of professionals. This position offers great opportunities for dynamic, motivated self-starters to work on a variety of work assignments. You'll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged.
JOB REQUIREMENTS:
* Act and perform the required duties as the Designated Building Official for a number of communities.
* Provide leadership to staff while overseeing and directing the daily activities of the Department of Building Safety.
* Provide mentorship and training to department staff.
* Responsible for the completion of staff quality assurance evaluations.
* Responsible for department improvements, policies, code interpretations, and procedures.
* Responsible for ensuring the department operates within budgetary parameters.
* Responsible for ensuring the accuracy of department billing to clients.
* Work closely with municipal staff and attend council/board meetings.
* Perform plan review of residential and commercial construction projects when required.
* Participate in pre-construction meetings.
* Work with owners and contractors to achieve code compliant solutions.
* Performs field inspections of residential and commercial construction projects when required.
* Interacts with the public and explains technical information to both technically and non-technically trained individuals.
* Read and understand residential and commercial plans and engineering calculations for building components to ensure compliance with applicable codes.
* Provides recommendations regarding interpretations of City, State, Federal, and Construction standards, as well as local ordinances.
* Maintains accurate records to document inspections, test results, and additional details pertaining to inspections.
* Maintains computer logs of inspection reports, entering inspection results into permitting software.
* Perform other related duties as required.
SKILLS/KNOWLEDGE:
* Extensive knowledge of MN State Building Code administration
* Extensive knowledge of local building codes and current construction procedures/technology
* Must possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele
* Excellent verbal and written communication skills
* Good time management, organization, and attention to detail skills
* Demonstrated ability to exercise initiative and a considerable amount of independent judgment
* Candidate must be able to handle multiple projects in a fast-paced atmosphere
* Candidate must stay familiar and up to date with different editions of the Minnesota State Building Codes and related standards.
* Strong computer skills including Microsoft Office.
* Understand and use smart phone and tablet functions and applications.
EDUCATION/CERTIFICATION/EXPERIENCE:
* MN Certified Building Official required.
* Experience in field inspections and plan review of residential and commercial projects required.
* Must meet the qualifications to apply for the MN Department of Labor and Industry approval for the performance of inspections and plan review on public buildings and State-Licensed facilities.
* MN Driver's License required.
PHYSICAL REQUIREMENTS:
Mobility & Movement:
* Frequent walking, standing, climbing, bending, stooping, crawling, or kneeling to conduct inspections.
* Ability to climb ladders, scaffolding, or unfinished stairways to access roofs, attics, crawl spaces, and other elevated or confined areas.
* Occasional lifting, carrying, or moving objects up to 25-50 pounds (e.g., inspection tools, plans, or small equipment).
Vision & Hearing:
* Visual acuity sufficient to read construction plans, technical documents, and observe construction details.
* Ability to detect safety hazards and defects through visual and auditory inspection.
* Hearing sufficient to communicate with contractors, workers, and the public in noisy environments.
Manual Dexterity:
* Use of hands and fingers to handle tools, operate inspection equipment, and use computers/tablets for reporting.
Work Environment:
* Work performed in both office and field settings.
* Exposure to outdoor weather conditions (heat, cold, rain, snow) and construction site environments (noise, dust, uneven terrain).
* Frequent driving between inspection sites and company locations within a region.
COMPENSATION & BENEFITS: SAFEbuilt pays competitive wages and has a comprehensive benefit offering. Benefits include health, dental, vision, life, and disability insurance, paid holidays, paid time off, matching 401K Plans, wellness programs and more. SAFEbuilt is committed to Career Progression through paid training and step increases for additional certifications and licenses. Salary range: $90,000-$120,000
More About SAFEbuilt: *********************
Our employees are our greatest asset, with exceptionally certified individuals in all departments, including Planning & Zoning, Code Enforcement, Fire Prevention, and Engineering, as well as full-service and supplemental Building Department services. SAFEbuilt invests in developing our employees, exploring innovative technology, and giving back to our communities.
In partnership with over 1200 communities, our talented experts make a difference in the cities and towns where we live and work. Through quality people and consistent service, SAFEbuilt plays an important role in continually improving lives by developing safe, thriving communities.
SAFEbuilt is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, gender identity, gender expression, age, disability, veteran status or any other protected factor.
If you need assistance or an accommodation due to a disability, please contact us at ****************** or you may call us directly on ************.
IT Enterprise Applications Supervisor
Rochester, MN jobs
The City of Rochester is currently accepting applications for: IT Enterprise Applications Supervisor *********** RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 57,000 electric customers and 42,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually.
Vision-"We Will Set the Standard for Service"
Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill.
Nature of Work
Under general supervision of the Director of IT, the IT Enterprise Applications Supervisor performs high-level functions of system administration to ensure the reliability, health, and security of City of Rochester enterprise business software applications. This position plays a critical role in providing leadership and visioning for the IT enterprise applications section of the IT team. Responsibilities include but are not limited to managing operations and direction of IT Analyst work, leading the design, development, deployment, and maintenance of enterprise business software applications, providing excellent team leadership, and other duties as assigned or necessary.
Pay:2026 starting salary is $107,123 to $126,027, depending on qualifications with advancement to $157,533.
Schedule:The typical work schedule 8 AM - 5 PM Monday through Friday with evening and weekend work based on the timing of after hours and emergency work. Remote work is available on a hybrid basis.
To have your application considered in the first round of application review, apply before December 29th, 2025.
The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALLvoices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITYshould be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
DUTIES AND RESPONSIBILITIES
* Manage operations and direction of IT Analyst work
* Supervise IT Analysts by delegating tasks and work assignments.
* Plan and oversee daily tasks and activities including monitoring and balancing workloads
* Recommend and coordinate tasks and staff assignments to projects
* Assess need for and provide or coordinate training needed to accomplish tasks and projects
* Complete higher-level, complex projects and support completion of delegated projects
* Lead the design, development, deployment, and maintenance of enterprise business software applications
* Work closely in collaboration with project stake holders to gather customer requirements and assist with technical recommendations to meet those requirements
* Recommend and coordinate improvements in enterprise business software applications
* Primary resource for high-level server tasks impacting enterprise applications.
* Assist in positioning the City of Rochester to effectively utilize state of the art technology
* Provide recommendations for the implementation of new technology
* Stay abreast of current and upcoming trends in the IT industry
* Team Leadership
* Foster a collaborative leadership style that encourages teamwork, promotes staff initiative, and provides professional growth opportunities for all departmental employees
* Develop and implement effective employee coaching and performance management strategies to ensure the achievement of organizational priorities and to create an environment that encourages innovation, teamwork, employee engagement, fiscal responsibility, and high-quality work
* Create expectations and outcomes for employees to work collaboratively with other City department staff, public agencies, customers, and the community
* Oversee the recruitment, hiring, and orientation processes for new employees and ensure strategies are implemented to obtain and maintain a diverse workforce
* Partner with the Human Resources professionals to resolve employment/labor relations issues and participate in collective bargaining agreement negotiations when requested
* Demonstrate courage in providing direct and current feedback to others and addressing difficult people or situations when they occur
* Eliminate negative or unproductive behaviors that are detrimental to the team or other teammates.
Perform other duties as assigned or necessary.
* ESSENTIAL JOB FUNCTIONS
MINIMUM QUALIFICATIONS
Education and Experience
A Bachelor's degree in computer science, information systems, business administration or closely related field from an accredited four-year college or university AND five (5) years of full-time employment experience in system administration, with at least one (1) yearof supervisory/management/leadership experience directing professional or support staff. Seven (7) or more years of experience in positions of progressive responsibility may be substituted for one (1) yearof supervisory experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered.
If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.
Licenses and/or Certifications
Valid Minnesota driver's license or valid driving privileges within the State of Minnesota.
Desirable Qualifications
Experience with Accela Automation, MS Visual Studio 2008 or higher, ASP.NET, C#, CSS, HTML, Ja-va Script, MS SQL programming, MS SQL Reporting Services, IIS Website Configuration, Web Services. Design, development, deployment, and maintenance of enterprise business software applications.
Experience collaborating with customers, vendors, and technology staff in enterprise business software applications and projects.
Experience in leading work effort in complex enterprise business software applications tasks and projects. Assigning, delegating, monitoring and controlling tasks related to enterprise business software applications and projects
ADDITIONAL INFORMATION
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform theoffice workrequirements of this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
In consideration of the overall amount of physical effort required to perform thefield workrequirements of this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Physical demandsthat may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Frequent demands:standing, sitting, walking, and continuous/repetitive movements of the arms, hands, and fingers.
Occasional demands:lifting, carrying, pushing, pulling, reaching, handling, crouching, bending, twisting, climbing, and balancing.
Sensory requirementsnecessary in the performance of the essential functions of this position include: sight, hearing, and touch.
Environmental conditionsthat may exist in the performance of the essential functions of this position include: not substantially exposed to environmental conditions during the performance of office work.
Enterprise Service Desk Analyst - Night - ITS2
Saint Paul, MN jobs
**Working Title: Enterprise Service Desk Analyst - Night** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 90720 + **Telework Eligible** : Yes \#LI-Hybrid + **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/09/2025
+ **Closing Date** : 12/15/2025
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Enterprise Service Desk / End User Support
+ **Work Shift/Work Hours** : Night Shift (11:00 p.m - 7:30 a.m)
+ **Days of Work** : Friday - Tuesday
+ **Travel Required** : No
+ **Salary Range:** $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually
+ **Starting Salary** up to $39.73/hourly and $82,956/annually with room to grow within the full salary range over time.
+ Current state employees' salaries will be evaluated based on employment contract.
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Nonexempt
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (**************************************** (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
**_*This position is for non-traditional days, hours and shifts (Fri-Tues,_** **_11PM - 7:30AM_** **_, nights)._**
Part of the Minnesota IT (MNIT) organization, the Enterprise Service Desk (ESD) End User Support (EUS) team provides comprehensive, standardized 24/7 IT support to individual end users within the State Executive Branch Agencies, Offices and Boards, related to all Enterprise-wide IT systems, applications and networks used by our customers. The EUS team delivers a seamless and customer-centric experience through professional, expedient, and skillful analysis, diagnosis, and resolution or escalation of technical incidents and work orders received through the IT Service Management ticketing system or phone IVR system. This is achieved through a dedicated, knowledgeable, and experienced team possessing strong proficiency in an array of technologies and service management best practices including Active Directory, M365 EAD/EAC environments, CISCO voice/VoIP, customer service and the ITIL framework.
There are four (4) primary areas of support:
**General Triage:**
The General Triage teams' primary function is to provide broad first tier support for all Enterprise systems in scope. This includes access issues, state provided laptop and desktop computers and associated peripherals and software, Microsoft Office, including email, Teams and SharePoint, network connectivity, remote connectivity and VPN, virtual computing, and some bespoke enterprise systems.
**Telecommunications:**
In addition to the activities performed by the General Triage team, most of the Telecommunication team's focus is on higher functions around provisioning, supporting, and retiring desk phones and softphones, processing telecoms-related orders, and dealing with support requests around conferencing technologies.
**Mobile Device Management and M365:**
In addition to the activities performed by the General Triage team, most of the Mobile Device team's focus is on supporting Mobile Devices (Smartphones, tablets) including set up, coaching, and troubleshooting issues, as well as delivering higher level support around Microsoft 365 hybrid cloud/on premises-based services.
**Access Fulfillment and** **On** **/Off-boarding:**
In addition to the activities performed by the General Triage team, the majority of these teams' focus is on provisioning new accounts for onboarding, ad hoc changes to access for existing staff, internal transfer of staff and deprovisioning in the event of offboarding.
The Enterprise Service Desk is a 24/7 operation. Shifts include standard work week hours and non-standard work week and weekend hours to provide 24-hour coverage, 7 days a week.
**This position is currently eligible for full-time telework if residing in Minnesota or a bordering state within 50 miles of 600 N. Robert Street, St. Paul, Minnesota.** Service Desk employees are working from home under a temporary exception to the standard telework policy (*************************************************** requiring employees to be in the office 50% if residing within 50 miles of the work location. This exception may change with notice depending on business needs.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (********************************************************* **:**
Position requires a minimum of two (2) years of phone or remote customer IT Service Desk experience.
Experience must include:
+ User Permissions and Active Directory (AD), Exchange Admin Console (EAC), Microsoft Identity Manager (MIM).
+ Remote customer service working with ticketing systems, remote support tools and IT Service Management. Incident, Service Request and Knowledge Management best practices, including documenting tickets and knowledge articles, triaging, managing, and assigning tickets across the organization.
+ Troubleshooting skills and ability to diagnose/resolve software, network, system, and telephone problems using remote support tools (e.g. Beyond Trust, Microsoft Endpoint Configuration Manager MECM).
+ Management of Microsoft Office/M365, Multi-Factor Authentication (MFA), and Mobile Device Management (MDM).
+ Support of office collaboration, conferencing tools, and soft phones (e.g. Microsoft Teams).
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A bachelor's degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Three (3) or more years of recent professional IT support experience, in an Enterprise Service Desk.
+ ITIL Foundations training and certification, and experience working in an IT Service Management Culture to productivity metrics.
+ Onboarding/Offboarding Account Administration (accounts, permissions, email, etc.).
+ Systems Experience using: RSA, Microsoft InTune, CoPilot, Azure Virtual Desktop, Entra, ServiceNow, PowerShell, Power BI, Power Platform.
+ Ability to analyze ticket patterns, identify recurring problems, and collaborate with higher-level teams to prevent rework or recurring incidents.
+ Demonstrated initiative and accountability in daily work, including ownership of assigned queues and proactive follow-up with customers or partner teams.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
Career Law Clerk
Minneapolis, MN jobs
The U. S. District Court for the District of Minnesota invites applications for the position of Career Law Clerk to United States Magistrate Judge Dulce J. Foster. includes working closely with the judge on a daily basis.
The ideal candidate must be willing and able to physically report to chambers most days as needed, but a partially remote/hybrid work schedule is negotiable.
Location Minneapolis, MN Opening and Closing Dates 11/17/2025 - 02/15/2026 Appointment Type Permanent Classification Level/Grade CL 11 - CL 14 Salary $80,609 - $176,493 Link to Court Careers Information ************
mnd.
uscourts.
gov/current-job-openings Announcement Number 2025-20 Link to Job Announcement
Senior Social Worker - Behavioral Health Intake (Hybrid)
Anoka, MN jobs
Hiring range: $85,363 to $102,440 ($41.04 to $49.25 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 12/16/2025 in order to be considered.
Position Description
Anoka County Community Social Services and Behavioral Health (CSS/BH) currently has one full-time Senior Social Worker position available. This role is responsible for providing assessments and early intervention for individuals referred to the Behavioral Health Intake unit. The unit serves children and families by offering early intervention and resource navigation for up to 180 days. Using a person-centered approach, the primary goal is to meet individuals where they are and assess their needs. During this period, social workers coordinate access to appropriate county and community services tailored to each individual's or family's mental health and social service needs. When necessary, individuals are transferred to ongoing service teams for continued support. Behavioral Health Intake services are open to all Anoka County residents, regardless of age, income, diagnosis, or insurance status. Referrals are accepted from a wide range of sources, including hospitals, treatment facilities, outpatient clinics, schools, and law enforcement agencies.
Consider joining a team of professionals dedicated to providing services and support to families within the community! If your career ambitions resonate with our mission, we invite you to apply with Anoka County today!
This is a full-time, exempt, hybrid position. Interviews will take place the week of December 15th, 2025, for those selected to move forward in the hiring process.
Pay & Benefits
* Salary: $85,363 to $102,440 ($41.04 to $49.25 per hour).
* 2025 Anoka County Salary Schedule Grade 36: $85,363 to $119,496 ($41.04 to $57.45 per hour).
* 24 days of paid flexible time off and up to 12.5 paid holidays.
* Comprehensive insurance, including medical, dental, vision, flex benefits and more at *******************************
* Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
* Pension plan and other retirement investment options.
* Advancement/professional development opportunities.
Work Location
* This position will work at the Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303.
* This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.
* Expected work hours are Monday - Friday 8:00 a.m. - 4:30 p.m.
Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Senior Social Worker.
* Screen, assess, plan, refer, and provide early intervention case management to children and families referred to the Behavioral Health Intake unit for services.
* Conduct outreach, and monitor services designed to meet the individualized mental health needs of children.
* Support families as they strive to understand and meet the behavioral health needs of their child.
* Conduct face-to-face visits with child, parent, and/or primary caregiver in the community or appropriate milieu.
* Complete functional assessments, individual family community support plans and/or other plans with the youth/family that outline the services they are eligible to receive.
* Help children/families access county programs and community-based services such as home-based therapy, individual therapy, family therapy, IOP, partial hospitalization programs, crisis stabilization services, and medication management, that help meet their service needs.
* Assist children/families with the process of obtaining least restrictive mental health care in the community, and/or obtaining higher level of care as needed.
* Generate and share resource and referral information on the continuum of services for children and families.
* Facilitate clinical screenings and/or Multidisciplinary Team (MDT) meetings and case transfers as needed.
* Use and navigate SSIS and OnBase for timely completion of needed paperwork, case notes, assessment documents, and electronic files.
* Participate in individual and group clinical supervision in compliance with state statute.
* Attend and participate in continuing education, training, or in service offerings required to maintain license in good standing.
* Participate in unit and/or county meetings related to service provision as requested or required.
Qualifications and Requirements
Minimum Knowledge, Skills, and Abilities Needed
* Bachelor's degree in social work or a closely related field.
* Four years (2,080 annual hours) of job-related experience working directly with children with SED or mental health diagnosis/es.
* In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
* Valid driver's license and vehicle available for business use.
Preferred Knowledge, Skills, and Abilities Needed
* Master's degree in social work or a closely related field.
* Current mental health professional licensure or the ability to obtain within six months of hire.
* Five years or more (2,080 annual hours) of direct work experience working directly with children with SED or mental health diagnosis/es.
* Independent Licensure as a mental health professional.
* Experience working within SSIS database.
* Strong verbal and written communication skills.
* Skilled in problem-solving, critical thinking and effective time management.
Physical Demands and Work Conditions
* Standard office environment.
* Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness.
* Hearing abilities required for general and phone communication, signals, and machine sounds.
* Assignments are sedentary, occasionally alternating between sitting, standing, walking, crouching, and kneeling as required to perform job responsibilities. Frequent wrist and finger manipulation to complete computer work.
* Occasional lifting of 10-20 lbs.
* Equipment used includes computers, phones, and standard office equipment.
* Occasional travel to other county work sites as needed. Travel between work sites may require driving a county vehicle and/or a personal vehicle.
* Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Selection Process
It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
Pre-employment Requirements
Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
About Anoka County
As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.
If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at ************ and reference the posting title and number. If you have questions about the hiring process, please visit: ******************************************************
Anoka County is an Equal Opportunity Employer, please see our EEO policy: ********************************************
Auto-ApplyCICS Systems Programmer Sr. - ITS5
Rochester, MN jobs
**Working Title: CICS Systems Programmer Sr.** **Job Class: Information Technology Specialist 5** **Agency: Minnesota IT Services** + **Job ID** : 88984 + **Telework Eligible** : Yes / Remote Worker + **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/13/2025
+ **Closing Date** : 12/19/2025
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Office of Enterprise Tech
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $39.73 - $67.92 / hourly; $82,956 - $141,816 / annually
+ **Job Class Option** : Systems Software
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : No
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (**************************************** (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
**As a CICS Systems Programmer Sr., you will provide strategic technical leadership and expert support for MNIT's online transaction processing software, including IBM CICS and IBM MQ (MQSeries) on z/OS. Lead efforts in installation, maintenance, performance monitoring, and issue resolution to ensure high availability and reliability of critical systems. Collaborate with application teams to support development of online applications, and deliver training and mentorship to staff on mainframe system software support, fostering technical growth and operational excellence.**
This is a Remote Worker position (******************************************************* , where the employees home address shall serve as their official work location and must be located within the continental United States. Remote work is a condition of employment.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (********************************************************* **:**
Position requires a minimum of five (5) years of IT related experience in mainframe operating system and maintenance.
Experience must include:
+ Skilled in installing and maintaining CICS and MQSeries on z/OS, including running commands or using MQ Explorer to manipulate Channels and Queues.
+ Proficient in resolving CICS issues, such as looping tasks and storage shortages.
+ Knowledgeable in IBM Job Control Language (JCL), JES2, (SMP/E or z/OSMF).
+ Capable of providing leadership and guidance to both technical and non-technical staff.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Knowledge of security within CICS and MQSeries (ACF2/RACF).
+ Ability to manage and maintain CICS definitions.
+ Knowledge of CICSPlex and CICS Transaction Gateway and able to analyze CICS Transaction and system dumps.
+ Knowledge of mainframe z/OS operating systems and associated applications and tools running on the z/OS platform.
+ Knowledge of Unix System Services, and UNIX command syntax.
+ Familiar with installation and use of third-party products for CICS.
+ Familiar with privileged access/user management (ETF/A).
+ Ability to work well with all kinds of technical and non-technical personnel.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
Temporary Law Clerk
Minneapolis, MN jobs
The U. S. District Court for the District of Minnesota invites applications for the position of Temporary Law Clerk to United States Magistrate Judge Dulce J. Foster. This is a short-term, temporary appointment from June 29, 2026 - Sept.
4, 2026.
The nature of a law clerk position includes working closely with the judge on a daily basis.
The ideal candidate must be willing and able to physically report to chambers most days as needed, but a partially remote/hybrid work schedule is negotiable.
Location Minneapolis, MN Opening and Closing Dates 11/17/2025 - Open Until Filled Appointment Type Temporary Classification Level/Grade CL 11 - CL 13 Salary $80,609 - $114,890 Link to Court Careers Information ************
mnd.
uscourts.
gov/current-job-openings Announcement Number 2025-19 Link to Job Announcement
Regional Ombudsman - Client Advocate
Rochester, MN jobs
**Working Title: Regional Ombudsman** **Job Class: Client Advocate** **Agency: Office of Ombudsman for Mental Health & Developmental Disabilities** + **Job ID** : 90651 + **Location** :The incumbent in this position must currently or within 6 months of hire reside within one of the following MN counties: Wright, McLeod, Carver, Scott, Le Sueur, or Rice.
+ **Telework Eligible** : No, this is a 100% remote position; please see the description of the remote position below.
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/06/2025
+ **Closing Date** : 12/29/2025
+ **Hiring Agency/Seniority Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities (OMHDD)
+ **Division/Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities / Ombudsman Client Services
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes, up to 40%
+ **Salary Range:** $32.40 - $47.76/ hourly; $67,651- $99,723 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - Professional Employees (MAPE)
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health& Developmental Disabilities is looking for their next Client Advocate. This position provides professional advocacy and client resource services for persons with developmental disabilities, mental illness, and substance use disorder. The person in this position will verify and review a wide variety of reports or complaints of violations, including clients' rights, service provision, and dignity/respect issues. The person in this position will also review serious injuries reported to OMHDD and ensure that appropriate corrective action plans are implemented.
Day to day work will vary and may include in-person or virtual case involvement, attending client meetings, proactive site visits or community engagement, research, analysis, and investigation into client complaints or systemic issues, and potential education or training to the clients and community served by OMHDD.
This is a remote worker position which requires an incumbent, as a condition of their appointment, to have their home or alternative location as the assigned work location, working permanently from that location.
**This position will serve the following group of Minnesota state counties:** **Wright, McLeod, Carver, Scott, Le Sueur, and Rice.**
**The position holder must reside within one of the listed counties within 6 months of hire.**
We are also posting a second Regional Ombudsman position. If you are interested in this position, but don't feel you will meet the residency requirements as stated above please see Job ID 90657 (************************************************************************************************************************************************************************************** for details.
**Minimum Qualifications**
**EDUCATION**
Applicants must have a bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, Public Administration, Public Policy or closely related field.
**EXPERIENCE**
Three (3) years of experience that meets ALL of the following requirements. (NOTE: Paralegal and entry-level professional experience does not qualify.)
1. Be in a residential facility or long-term care, acute care or community setting, social services or MN Departments of Health, Human Services or Education; AND
2. Involve providing services or oversight of services to persons with developmental disabilities, mental illnesses and/or substance use disorder issues; AND
3. Emphasize ONE or more of these primary roles:
+ Investigating the quality of services provided to individuals with disabilities, OR
+ Developing and proposing effective and practical solutions for obtaining appropriate disability-related services in the least restrictive setting, providing case management or other disability-related services, engaging in effective discharge planning, OR
+ Being a mediator or advocate for individuals with disabilities, which may include (1) identifying and investigating violations of clients' rights; (2) representing clients at social service appeals hearings or review boards; and (3) monitoring the actions taken to correct violations of clients' rights.; OR
+ Overseeing the evaluation of program delivery or a major component of program delivery in a supervisory, regulatory, or other higher-level capacity.
**ABILITY TO**
+ Manage time effectively.
+ Problem-solve complicated issues.
+ Communicate clearly orally and in writing.
+ Work independently, with limited hands-on supervision.
**Preferred Qualifications**
+ Job related education related to the rights of these client groups.
+ Advocacy experience to include identifying violations of clients' rights; representing clients at legal proceedings, appeals hearings, or review boards; and monitoring actions taken to correct violations.
+ Licensure in Social Work, Psychology, Special Education, Nursing or Law; or relevant advocacy experience.
+ Experience providing training on clients' rights issues.
+ Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.
+ Working with diverse (e.g. economic, racial, cultural, rural/urban location) populations to facilitate access to disability related supports and services.
+ A successful candidate must have a strong belief in the rights of individuals receiving services/treatment for the disabilities the office assists.
**Physical Requirements**
Requires the ability to be in a stationary position for prolonged periods of time, and the ability to conduct work in a variety of community settings which may require varying levels of comfort or access.
**Additional Requirements**
This position requires successful completion of a background check and employment reference check. This position requires an incumbent must maintain valid driver's license, and insurance, OR have other reliable transportation. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
CICS Systems Programmer Sr. - ITS5
Mankato, MN jobs
**Working Title: CICS Systems Programmer Sr.** **Job Class: Information Technology Specialist 5** **Agency: Minnesota IT Services** + **Job ID** : 88984 + **Telework Eligible** : Yes / Remote Worker + **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/13/2025
+ **Closing Date** : 12/19/2025
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Office of Enterprise Tech
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $39.73 - $67.92 / hourly; $82,956 - $141,816 / annually
+ **Job Class Option** : Systems Software
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : No
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (**************************************** (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
**As a CICS Systems Programmer Sr., you will provide strategic technical leadership and expert support for MNIT's online transaction processing software, including IBM CICS and IBM MQ (MQSeries) on z/OS. Lead efforts in installation, maintenance, performance monitoring, and issue resolution to ensure high availability and reliability of critical systems. Collaborate with application teams to support development of online applications, and deliver training and mentorship to staff on mainframe system software support, fostering technical growth and operational excellence.**
This is a Remote Worker position (******************************************************* , where the employees home address shall serve as their official work location and must be located within the continental United States. Remote work is a condition of employment.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (********************************************************* **:**
Position requires a minimum of five (5) years of IT related experience in mainframe operating system and maintenance.
Experience must include:
+ Skilled in installing and maintaining CICS and MQSeries on z/OS, including running commands or using MQ Explorer to manipulate Channels and Queues.
+ Proficient in resolving CICS issues, such as looping tasks and storage shortages.
+ Knowledgeable in IBM Job Control Language (JCL), JES2, (SMP/E or z/OSMF).
+ Capable of providing leadership and guidance to both technical and non-technical staff.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Knowledge of security within CICS and MQSeries (ACF2/RACF).
+ Ability to manage and maintain CICS definitions.
+ Knowledge of CICSPlex and CICS Transaction Gateway and able to analyze CICS Transaction and system dumps.
+ Knowledge of mainframe z/OS operating systems and associated applications and tools running on the z/OS platform.
+ Knowledge of Unix System Services, and UNIX command syntax.
+ Familiar with installation and use of third-party products for CICS.
+ Familiar with privileged access/user management (ETF/A).
+ Ability to work well with all kinds of technical and non-technical personnel.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
Regional Ombudsman - Client Advocate
Mankato, MN jobs
**Working Title: Regional Ombudsman** **Job Class: Client Advocate** **Agency: Office of Ombudsman for Mental Health & Developmental Disabilities** + **Job ID** : 90651 + **Location** :The incumbent in this position must currently or within 6 months of hire reside within one of the following MN counties: Wright, McLeod, Carver, Scott, Le Sueur, or Rice.
+ **Telework Eligible** : No, this is a 100% remote position; please see the description of the remote position below.
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/06/2025
+ **Closing Date** : 12/29/2025
+ **Hiring Agency/Seniority Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities (OMHDD)
+ **Division/Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities / Ombudsman Client Services
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes, up to 40%
+ **Salary Range:** $32.40 - $47.76/ hourly; $67,651- $99,723 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - Professional Employees (MAPE)
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health& Developmental Disabilities is looking for their next Client Advocate. This position provides professional advocacy and client resource services for persons with developmental disabilities, mental illness, and substance use disorder. The person in this position will verify and review a wide variety of reports or complaints of violations, including clients' rights, service provision, and dignity/respect issues. The person in this position will also review serious injuries reported to OMHDD and ensure that appropriate corrective action plans are implemented.
Day to day work will vary and may include in-person or virtual case involvement, attending client meetings, proactive site visits or community engagement, research, analysis, and investigation into client complaints or systemic issues, and potential education or training to the clients and community served by OMHDD.
This is a remote worker position which requires an incumbent, as a condition of their appointment, to have their home or alternative location as the assigned work location, working permanently from that location.
**This position will serve the following group of Minnesota state counties:** **Wright, McLeod, Carver, Scott, Le Sueur, and Rice.**
**The position holder must reside within one of the listed counties within 6 months of hire.**
We are also posting a second Regional Ombudsman position. If you are interested in this position, but don't feel you will meet the residency requirements as stated above please see Job ID 90657 (************************************************************************************************************************************************************************************** for details.
**Minimum Qualifications**
**EDUCATION**
Applicants must have a bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, Public Administration, Public Policy or closely related field.
**EXPERIENCE**
Three (3) years of experience that meets ALL of the following requirements. (NOTE: Paralegal and entry-level professional experience does not qualify.)
1. Be in a residential facility or long-term care, acute care or community setting, social services or MN Departments of Health, Human Services or Education; AND
2. Involve providing services or oversight of services to persons with developmental disabilities, mental illnesses and/or substance use disorder issues; AND
3. Emphasize ONE or more of these primary roles:
+ Investigating the quality of services provided to individuals with disabilities, OR
+ Developing and proposing effective and practical solutions for obtaining appropriate disability-related services in the least restrictive setting, providing case management or other disability-related services, engaging in effective discharge planning, OR
+ Being a mediator or advocate for individuals with disabilities, which may include (1) identifying and investigating violations of clients' rights; (2) representing clients at social service appeals hearings or review boards; and (3) monitoring the actions taken to correct violations of clients' rights.; OR
+ Overseeing the evaluation of program delivery or a major component of program delivery in a supervisory, regulatory, or other higher-level capacity.
**ABILITY TO**
+ Manage time effectively.
+ Problem-solve complicated issues.
+ Communicate clearly orally and in writing.
+ Work independently, with limited hands-on supervision.
**Preferred Qualifications**
+ Job related education related to the rights of these client groups.
+ Advocacy experience to include identifying violations of clients' rights; representing clients at legal proceedings, appeals hearings, or review boards; and monitoring actions taken to correct violations.
+ Licensure in Social Work, Psychology, Special Education, Nursing or Law; or relevant advocacy experience.
+ Experience providing training on clients' rights issues.
+ Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.
+ Working with diverse (e.g. economic, racial, cultural, rural/urban location) populations to facilitate access to disability related supports and services.
+ A successful candidate must have a strong belief in the rights of individuals receiving services/treatment for the disabilities the office assists.
**Physical Requirements**
Requires the ability to be in a stationary position for prolonged periods of time, and the ability to conduct work in a variety of community settings which may require varying levels of comfort or access.
**Additional Requirements**
This position requires successful completion of a background check and employment reference check. This position requires an incumbent must maintain valid driver's license, and insurance, OR have other reliable transportation. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
CICS Systems Programmer Sr. - ITS5
Saint Paul, MN jobs
**Working Title: CICS Systems Programmer Sr.** **Job Class: Information Technology Specialist 5** **Agency: Minnesota IT Services** + **Job ID** : 88984 + **Telework Eligible** : Yes / Remote Worker + **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/13/2025
+ **Closing Date** : 12/19/2025
+ **Hiring Agency/Seniority Unit** : Minnesota IT Services
+ **Division/Unit** : Office of Enterprise Tech
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $39.73 - $67.92 / hourly; $82,956 - $141,816 / annually
+ **Job Class Option** : Systems Software
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : No
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (**************************************** (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
**As a CICS Systems Programmer Sr., you will provide strategic technical leadership and expert support for MNIT's online transaction processing software, including IBM CICS and IBM MQ (MQSeries) on z/OS. Lead efforts in installation, maintenance, performance monitoring, and issue resolution to ensure high availability and reliability of critical systems. Collaborate with application teams to support development of online applications, and deliver training and mentorship to staff on mainframe system software support, fostering technical growth and operational excellence.**
This is a Remote Worker position (******************************************************* , where the employees home address shall serve as their official work location and must be located within the continental United States. Remote work is a condition of employment.
**Minimum Qualifications**
**Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (********************************************************* **:**
Position requires a minimum of five (5) years of IT related experience in mainframe operating system and maintenance.
Experience must include:
+ Skilled in installing and maintaining CICS and MQSeries on z/OS, including running commands or using MQ Explorer to manipulate Channels and Queues.
+ Proficient in resolving CICS issues, such as looping tasks and storage shortages.
+ Knowledgeable in IBM Job Control Language (JCL), JES2, (SMP/E or z/OSMF).
+ Capable of providing leadership and guidance to both technical and non-technical staff.
+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
+ Customer service skills that include active listening, empathy, and problem-solving.
A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year.
**Preferred Qualifications**
+ Knowledge of security within CICS and MQSeries (ACF2/RACF).
+ Ability to manage and maintain CICS definitions.
+ Knowledge of CICSPlex and CICS Transaction Gateway and able to analyze CICS Transaction and system dumps.
+ Knowledge of mainframe z/OS operating systems and associated applications and tools running on the z/OS platform.
+ Knowledge of Unix System Services, and UNIX command syntax.
+ Familiar with installation and use of third-party products for CICS.
+ Familiar with privileged access/user management (ETF/A).
+ Ability to work well with all kinds of technical and non-technical personnel.
**Additional Requirements**
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
+ SEMA4 Records Check (applies to current and past state employees only)
+ Criminal History Check
+ Reference Check
+ Social Security and Address Verification
+ Education Verification
+ CJIS Background Check
+ Other legally required checks
**Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.**
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.
Regional Ombudsman - Client Advocate
Saint Paul, MN jobs
**Working Title: Regional Ombudsman** **Job Class: Client Advocate** **Agency: Office of Ombudsman for Mental Health & Developmental Disabilities** + **Job ID** : 90651 + **Location** :The incumbent in this position must currently or within 6 months of hire reside within one of the following MN counties: Wright, McLeod, Carver, Scott, Le Sueur, or Rice.
+ **Telework Eligible** : No, this is a 100% remote position; please see the description of the remote position below.
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Unlimited
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 12/06/2025
+ **Closing Date** : 12/29/2025
+ **Hiring Agency/Seniority Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities (OMHDD)
+ **Division/Unit** : Office of Ombudsman for Mental Health and Developmental Disabilities / Ombudsman Client Services
+ **Work Shift/Work Hours** : Day Shift
+ **Days of Work** : Monday - Friday
+ **Travel Required** : Yes, up to 40%
+ **Salary Range:** $32.40 - $47.76/ hourly; $67,651- $99,723 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 214 - Professional Employees (MAPE)
+ **FLSA Status** : Exempt - Professional
+ Designated in Connect 700 Program for Applicants with Disabilities (********************************************************************************** : Yes
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health& Developmental Disabilities is looking for their next Client Advocate. This position provides professional advocacy and client resource services for persons with developmental disabilities, mental illness, and substance use disorder. The person in this position will verify and review a wide variety of reports or complaints of violations, including clients' rights, service provision, and dignity/respect issues. The person in this position will also review serious injuries reported to OMHDD and ensure that appropriate corrective action plans are implemented.
Day to day work will vary and may include in-person or virtual case involvement, attending client meetings, proactive site visits or community engagement, research, analysis, and investigation into client complaints or systemic issues, and potential education or training to the clients and community served by OMHDD.
This is a remote worker position which requires an incumbent, as a condition of their appointment, to have their home or alternative location as the assigned work location, working permanently from that location.
**This position will serve the following group of Minnesota state counties:** **Wright, McLeod, Carver, Scott, Le Sueur, and Rice.**
**The position holder must reside within one of the listed counties within 6 months of hire.**
We are also posting a second Regional Ombudsman position. If you are interested in this position, but don't feel you will meet the residency requirements as stated above please see Job ID 90657 (************************************************************************************************************************************************************************************** for details.
**Minimum Qualifications**
**EDUCATION**
Applicants must have a bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, Public Administration, Public Policy or closely related field.
**EXPERIENCE**
Three (3) years of experience that meets ALL of the following requirements. (NOTE: Paralegal and entry-level professional experience does not qualify.)
1. Be in a residential facility or long-term care, acute care or community setting, social services or MN Departments of Health, Human Services or Education; AND
2. Involve providing services or oversight of services to persons with developmental disabilities, mental illnesses and/or substance use disorder issues; AND
3. Emphasize ONE or more of these primary roles:
+ Investigating the quality of services provided to individuals with disabilities, OR
+ Developing and proposing effective and practical solutions for obtaining appropriate disability-related services in the least restrictive setting, providing case management or other disability-related services, engaging in effective discharge planning, OR
+ Being a mediator or advocate for individuals with disabilities, which may include (1) identifying and investigating violations of clients' rights; (2) representing clients at social service appeals hearings or review boards; and (3) monitoring the actions taken to correct violations of clients' rights.; OR
+ Overseeing the evaluation of program delivery or a major component of program delivery in a supervisory, regulatory, or other higher-level capacity.
**ABILITY TO**
+ Manage time effectively.
+ Problem-solve complicated issues.
+ Communicate clearly orally and in writing.
+ Work independently, with limited hands-on supervision.
**Preferred Qualifications**
+ Job related education related to the rights of these client groups.
+ Advocacy experience to include identifying violations of clients' rights; representing clients at legal proceedings, appeals hearings, or review boards; and monitoring actions taken to correct violations.
+ Licensure in Social Work, Psychology, Special Education, Nursing or Law; or relevant advocacy experience.
+ Experience providing training on clients' rights issues.
+ Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.
+ Working with diverse (e.g. economic, racial, cultural, rural/urban location) populations to facilitate access to disability related supports and services.
+ A successful candidate must have a strong belief in the rights of individuals receiving services/treatment for the disabilities the office assists.
**Physical Requirements**
Requires the ability to be in a stationary position for prolonged periods of time, and the ability to conduct work in a variety of community settings which may require varying levels of comfort or access.
**Additional Requirements**
This position requires successful completion of a background check and employment reference check. This position requires an incumbent must maintain valid driver's license, and insurance, OR have other reliable transportation. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at ************ or email ******************* . Please indicate what assistance is needed.