Edfinancial Services jobs - 29 jobs

Requirements Educational Requirements Bachelor's Degree Preferred Computer Skills Data Entry Customer Service Excel Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills.

A financial services company located in Chicago, IL is seeking a Vice President of Investments Underwriting to lead a portfolio focused on specialty finance underwriting. The ideal candidate will have over 7 years of experience and strong skills in cash-flow modeling, structured finance, and project management. This role includes evaluating investment opportunities and facilitating underwriting processes, with a strong emphasis on compliance and ongoing risk assessment. The position requires effective communication and leadership skills as well as the ability to manage multiple priorities. #J-18808-Ljbffr

General Purpose of Job To administer and provide central accountability for all Infrastructure server services which include those activities associated with the function, organization, expansion and technical support of existing and future Windows and Linux- based physical and virtual system configurations and supporting systems software (e.g., operating systems, utilities, databases, cloud services and middleware) necessary to deliver the required services (e.g. hosting, web, messaging, remote access, security administration) to support Edfinancial Services, EdAmerica and Medfinancial systems. Duties and Responsibilities (Daily and Monthly) * Exhibit a broad base of knowledge and skills in server infrastructure, and operating systems to include Windows, Linux, Hyper-V, VMware, and Microsoft Azure including but not limited to IaaS, SaaS, PaaS and serverless services. * Manage and monitor M365 environment including mail flow and collaboration products such as email, Sharepoint, Dynamics, Teams, and licensing. * Provide primary support for all physical and virtual servers. Maintain documentation on hardware/software. * Monitor services for growth and usage trends. Perform long-term capacity planning in conjunction with other team members that would determine both hardware and software purchases. * Perform daily system monitoring, verifying the integrity and availability of all servers, applications, services, and key processes, reviewing system and application logs, and verify completion of scheduled jobs such as backups and sFTP processes. * Recommend, install, test, and manage existing and new servers and software including such systems as messaging, file servers, and database, among others in accordance with standards and project/operational requirements. * Provide technical assistance related to daily and assigned use; Assist customers and desktop support staff in identifying source of, and correcting errors. * Diagnose system hardware, software, and operator problems; recommend or perform remedial action. * Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity. * Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches and other application updates as necessary to all server infrastructure. * Collaborate with other staff to create, test, and keep up to date disaster recovery procedures for all services deemed necessary. * Set up, install, test, and administer network printing functions. * Assist the IT Infrastructure Manager in project definition, requirements documentation, and technical writing to support information systems business growth. * Monitor and enforce license agreements using appropriate tools relative to hardware and software resources. * Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software. * Collaborate with IT Network staff to, install, configure, and generally ensure the tight integration of web services, network links, hardware, and peripheral components into the company LAN and Azure environment. * Keep current with new technologies being deployed at the company. * Participate in off-hour support rotation. * Train selected staff for coverage during absentee periods. (i.e., vacation, seminars) * Deal regularly with outside computer vendors; perform a variety of liaison functions between company users and outside consultants/vendors. * Performs other duties or special projects as required or as assigned Requirements Computer Skills * Data Entry * Customer Service * Microsoft Word * Power Point * Excel * Access Additional Requirements: Broad base of knowledge and skills in Microsoft Azure, Microsoft Office 365, system infrastructure, network topology and server operating systems. * Preferred skills in: * Microsoft Azure * Microsoft Server * Microsoft Hyper-V * VMware ESXi * Microsoft Office 365

Apply Description General Purpose of Job Implement database processes, reports, dashboards and various other BI artifacts and processes for internal and external clients based on business requirements using industry best practices. Educational And Professional Experience Requirements 2 year degree in a related field plus 3 years of BI experience. Knowledge,Skills & Abilities Desired Advanced knowledge of SQL Server Advanced Knowledge of database schema design Advanced knowledge of T-SQL Advanced knowledge of Microsoft Reporting Services Advanced Knowledge of Microsoft SSIS or any ETL tool Advanced Knowledge of Excel Medium knowledge of query optimization Medium knowledge of Microsoft PowerBI or any dashboarding tool Basic knowledge of Dimensional Modeling and Star Schema designs Ability to understand & translate reporting business requirements into ETL processes, reports, and/or dashboards Ability to work with software developers on system designs to advise on BI related processes Demonstrate logic and math skills along with the ability to be inquisitive in analyzing requirements Effective communication and organizational skills Experience in a financial environment is a plus Exposure to AGILE methodologies is a plus Duties and Responsibilities Translate BI business requirements into tasks and estimate the size of the tasks. Research requirements for BI requests to provide the requested functionality of each request, e.g. data extract, report, dashboard, etc. Decide the best use of available technologies to complete a variety of assigned tasks. Design and implement data marts. Extend existing data mart implementations. Develop reports using Microsoft SQL Server Reporting Services development environment Develop dashboards using MS Power BI. Develop code using the T-SQL language to meet BI project requirements. Develop MS SQL Server SSIS packages to meet BI project requirements. Design report layouts that provide a user-friendly experience. Analyze performance of each report or query and implement proper optimization techniques. Follow documented processes to generate reports, packets, charts to various business units. Troubleshoot and resolve technical issues. Report progress to team(s) on the implementation of assigned projects/work items through daily scrum meetings. Maintain a positive work atmosphere by behaving and communicating in a manner that will facilitate working with customers, clients, co-workers, and management. Responsible for the security of workstation and work area in regard to the confidentiality of the data and the systems.

General Purpose of Job The SOC Analyst will be responsible for monitoring, detecting, analyzing, and responding to cybersecurity incidents within our organization. The ideal candidate will possess strong analytical skills, a deep understanding of cybersecurity principles, and the ability to work collaboratively in a fast-paced environment. Duties and Responsibilities (Daily and Monthly) * Monitor security events and alerts from various sources including SIEM (Security Information and Event Management) tools, intrusion detection/prevention systems, antivirus systems, and other security tools. * Analyze security alerts to identify potential cybersecurity incidents and assess their severity. * Conduct in-depth investigations into security incidents, including determining the root cause, impact, and extent of the compromise. * Utilize threat intelligence sources to enhance the detection and analysis of security threats. * Respond promptly to security incidents, following established procedures and protocols. * Coordinate with internal teams and external stakeholders to contain and mitigate security incidents. * Document all incident response activities, including actions taken, findings, and remediation steps. * Assist in identifying and assessing vulnerabilities within the organization's systems and networks. * Coordinate with system administrators and other stakeholders to prioritize and remediate vulnerabilities in a timely manner. * Track and report on the status of vulnerability remediation efforts. * Proactively search for signs of malicious activity within the organization's environment. * Develop and execute threat hunting methodologies and techniques to identify advanced threats that may evade traditional security measures. * Manage and maintain security tools and technologies, ensuring they are properly configured and updated. * Collaborate with the IT team to deploy, configure, and tune security solutions for maximum effectiveness. * Generate regular reports on security incidents, trends, and metrics for management review. * Maintain detailed documentation of security incidents, investigations, and remediation efforts. * Provide guidance and training to other members of the IT team on security best practices, incident response procedures, and emerging threats * Participate in security awareness programs to educate employees about cybersecurity risks and mitigation strategies. * Stay current with the latest cybersecurity trends, threats, and technologies. * Recommend and implement enhancements to security monitoring and detection capabilities. Requirements Educational Requirements * Bachelor's Degree Preferred Computer Skills * Data Entry * Microsoft Word * Power Point * Excel Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills. * - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. * - 2+ years of experience in a security operations role, preferably in a SOC environment. * - Strong understanding of cybersecurity principles, protocols, and best practices. * - Experience with SIEM tools, intrusion detection/prevention systems, and other security technologies. * - Proficiency in incident response methodologies and tools. * - Knowledge of networking concepts and protocols. * - Relevant certifications such as Security+, GIAC, CISSP, or equivalent are a plus. * - Excellent analytical and problem-solving skills. * - Strong communication and interpersonal skills. * - Ability to work effectively both independently and as part of a team.

Job DescriptionDescription: Client Relations Delinquency Resolution Specialist Knoxville, TN | Full-Time Join a team where performance pays off! About the Role Are you competitive, goal-driven, and motivated by helping people get back on track? We're looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists! In this role, you'll be the voice that creates solutions. You'll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset. What You'll Do Make outbound calls & take inbound calls from borrowers who are behind on payments Help customers find real solutions by negotiating payment arrangements Overcome objections with confidence and empathy Use scripts, tools, and account info to provide accurate support Stay sharp on loan rules, compliance, and system updates Meet and exceed performance goals for cure rates, quality, and urgency Maintain strict confidentiality and data security standards (5C access level) Follow assigned schedules (with flexibility for business needs) Be a positive, professional teammate who contributes to a winning culture What You Bring Strong communication and negotiation skills Persistence, resilience, and confidence under pressure Coachability - you're hungry to learn and improve Professionalism and empathy in every conversation Dependable, flexible, and committed to team success If you like working in a fast-paced environment where your effort drives your results… you'll love it here! Why You'll Love Working with Us Performance-focused culture - you WIN when the team WINS Certification and annual training to keep you growing High-trust environment that values accuracy, integrity, and customer care Supportive leadership and a team that celebrates success together Opportunities for cross-training and career growth Schedule Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand - because our customers count on us. Ready to build your career and make a real impact? Apply today and become a key player on a team that drives results! Come Grow with Us! Requirements:

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Regional Vice President (RVP) acts as the official representative for FACTS Education Services within a designated geographic territory. The RVP's focus is on advancing FACTS' mission to change the trajectory of a child's life through exceptional academic and educator services. The RVP leads a team comprising one or more Regional Account Managers and Instructional Specialists (supervisors), as necessitated by business volume. The primary responsibilities of this position include meeting or exceeding contractual expectations, overseeing all aspects of operations and service implementation, and holding themself and their team accountable for account retention, account growth, customer satisfaction, and effective capitalization of allocated resources throughout their region. This role will require 50% travel to our customers within the Midwest Territory: Arkansas, Illinois, Indiana, Iowa, Michigan, Minnesota, or Ohio. Residing in one of these states is required. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. JOB RESPONSIBILITIES: Supervise and provide support to the regional team. Mentor regional staff, institutionalize operational efficiencies in the region, and cultivate a culture of service excellence. Oversee contract service fulfillment and program implementation. Ensure program delivery aligns with federal and district requirements and FACTS quality standards. Resolve escalated issues related to program delivery, compliance, or service quality. Maintain relationships with LEAs, non-public schools, school systems, and consortia in the designated region, including representing FACTS Education Services at relevant conventions, meetings, and gatherings. Coordinate with internal teams including but not limited to Business Operations, Business Advancement, Academic Services, Professional Learning, HR, Accounting and Marketing. Submit the Annual Regional Performance Plan and monitor progress in account retention, account growth within existing contracts, customer satisfaction (NPS), and allocation efficiency. Manage the FACTS Education Services database for the assigned geographic area. EDUCATION: Bachelor's degree in education, business or related field - required. Master's degree (or graduate coursework) in education - preferred. EXPERIENCE: Minimum of 5 years of experience in nonpublic school administration (project management may substitute). Demonstrated experience managing compliance-driven programs and educational outcomes. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: Demonstrated commitment to the FACTS mission to support equitable student achievement. Capacity to operate autonomously as well as to lead and manage teams effectively. Comprehensive understanding of ESSA/Title I-IV federal program guidelines. Superior organizational, project management, communication, and public speaking abilities. Proficiency in analyzing program data and guiding decisions through metric-based evidence. Proven relationship-building skills and credibility within educational communities. Ability to accurately assess client needs and provide prompt, effective solutions. Professional and personable demeanor in both appearance and verbal communication. Exemplary work ethic, personal values, and integrity. Possession of a valid driver's license and reliable transportation and willingness to travel up to 50% as required. Competence in managing expense accounts within established guidelines. Advanced proficiency with computer and internet technologies, including data management, program administration, and Microsoft Office Suite (including CoPilot). Dedication to involvement with community service organizations and volunteer efforts. Pay range for this role is $100,000 - $140,000 + an incentive package annually, depending on experience. #LI-CW1 #LI-Remote Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ******************************. Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The AI/ML Engineer will act as a technical subject matter expert (SME) in Agentic AI, supporting the IT Director of Agentic AI. This role is critical for driving the adoption of Agentic AI across Nelnet. Co-develop advanced AI workflows and build custom Agentic AI platforms and applications at an enterprise level.Key Responsibilities • Agentic AI Expertise: Design, build, and optimize AI Agents using advanced methods (e.g., Naïve Bayes, Random Forests) and understand their impact on agent performance. • AI Communication: Explain AI concepts to both technical and non-technical audiences; facilitate training and pilot projects. • IT Infrastructure: Work across multi-cloud and on-premises environments, selecting appropriate cloud-native resources (e.g., AWS Bedrock, GCP Vertex AI, Docker, Kubernetes, MongoDB, BigQuery) to support AI initiatives. • Use Case Evaluation: Assess and recommend AI technologies and techniques (e.g., GPT-4.0, Anthropic Claude, RAG, Neo4j, GraphRAG, multimodal AI, IBM Bee-Hive) for various business needs. • Education & Advocacy: Serve as an AI advocate, coaching and empowering teams to develop and deploy AI Agents. • Responsible AI: Apply best practices in AI governance, security, and compliance (e.g., NIST, OWASP, ATLAS-MITRE, GDPR). • Full Stack Development: Build AI Agents end-to-end using tools such as VS Code, Python, JavaScript, React.js, Node.js, pyspark, scikit-learn, Jupyter, SQL. • Model Development: Develop, train, and fine-tune machine learning models and large language models (LLMs). Required Qualifications • Bachelor's degree in AI/ML Engineering, Computer Science, Data Science, or a related field (or equivalent experience). • 1+ years experience creating end-to-end agentic workflows. • Ability to obtain a U.S. 6C Security Clearance. Preferred Qualifications • Master's or PhD in AI/ML Engineering, Computer Science, Data Science, or related fields. • 2-4 years of industry and/or full stack development experience. • Experience in product development, ownership, and delivery. • Experience building multi-agent ecosystems and agent-to-agent connections. Salary range for this role is: $70k-$135k This position requires work in support of the Company's contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. We are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ******************************. Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Manager II of the Scholarship Granting Organization (SGO) Team is responsible for overall management and performance of all NBS SGO Account Managers and Team Leads focused on FACTS Institutions. This position will actively participate as a leader contributing to the growth of Nelnet Business Services. JOB RESPONSIBILITIES: Lead, challenge, and further develop a group of talented Team Leader/team members, establishing departmental goals and individual objectives, setting, and reviewing KPIs, and providing feedback to meet requirements of business functions and processes. Foster an innovative culture of continuous improvement with a customer focus through open communication, collaboration, and the exchange of information amongst the team and across the department, as well as with other departments. Manage all operational functions/processes related to servicing SGO intuitions. Contribute customer service-related insight and recommendations to strategic plans and reviews by preparing and completing action plans, developing, and implementing key performance indicators/metrics, resolving problems, identifying trends, and implementing change. Collaborate with IT/Data Insights and AI teams to identify emerging AI technologies and industry trends, developing and executing AI utilization strategies while integrating best practices into operations to streamline processes and enhance customer interactions by personalizing customer experiences, predicting needs, and proactively addressing issues. Oversee the development, maintenance and enhancement of policies and procedures for servicing the FACTS market, working with management inside and outside the department to increase consistency and eliminate redundancy. Participate and lead meetings, coordinate projects, prepare reports, forecast, monitor and adjust staffing requirements, and support internal/external audits. Assist with the FACTS SGO Department's annual operating budget and monitor expenses to operate within the budget. Provide support and consultation during the sales process. Assist in collecting and analyzing time spent on value added services and participate in annual pricing review. At a high level, maintain knowledge of state legislation related to financial aid and provide support to team members. Participate in annual retrospective with the client to gather valuable information for system or process improvement. **Pay Grade for this role is - $66,000 - $70,000k EDUCATION: A four-year college degree in a business-related field or equivalent experience. EXPERIENCE: 3-5 years of operations management experience in a customer service environment. Experience, with a high degree of proficiency in computer applications (primarily MS Office products such as MS Word, Excel, PowerPoint, and Outlook). Experience in business planning and forecasting. Financial acumen with proven proficiency, as well as cash/transaction management experience. Experience in performance management. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES: Strong Leadership, motivational, and organizational skills. Results driven self-starter. Strong written and oral communication skills; ability to prioritize and manage multiple concurrent projects. Ability to handle stressful situations and meet deadlines. Customer service orientation with strong client/customer focus. Strong team player with excellent team building skills. Analytical with strong problem-solving skills. Flexibility to adapt quickly to new situations, programs, and services with rapid time to market skills. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ******************************. Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. We are seeking a highly skilled Application Security Engineer with strong experience across secure code review, penetration testing, automation, and modern SDLC practices-including emerging AI/LLM security. In this role, you will partner closely with engineering, cloud, and product teams to safeguard our applications, services, and AI-driven components from design through production. You will combine hands-on technical testing with scalable automation and developer enablement to mature our AppSec program and ensure secure, resilient applications at speed. **This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.** **Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.** **Job Description** + Manual Source Code Review + SAST/DAST scanning + Expand the Security Champions program + Develop automated source code review processes + Work with product teams to ensure secure SDLC processes are in place + Provide detail vulnerability reports to businesses **EXPERIENCE:** + 2-4 years of hands-on application security experience + Experience integrating security tooling and automated checks into CI/CD pipelines + Familiarity and experience with OWASP Top 10 and web testing methodologies + Experience with effectively assessing and communicating risks and appropriate levels of urgency to management and engineering staff + Experience with technical report writing and communication **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** Needs: + Strong manual code review experience in at least one major language (Java, JavaScript/TypeScript, C#, PHP, etc.) + Solid threat-modeling expertise (STRIDE, attack trees, misuse cases) for both traditional systems and AI/LLM-integrated features + Proficiency with SAST, SCA, DAST, web and mobile pentesting, container scanners, secrets-detection tools, and ideally AI-security scanning platforms + Experience integrating security tooling and automated checks into CI/CD pipeline + Scripting/automation skills (Python, Bash, Node) for building custom tooling and automating manual processes + Good understanding of AI/LLM attack surfaces including prompt injection, insecure output handling, model-data leakage, and RAG vulnerabilities + Strong knowledge of web/API security concepts (session management, secure storage, transport security) + Excellent organizational, presentation, verbal, and written communication skills + Ability to effectively assess and communicate risks and appropriate levels of urgency to management and engineering staff + Aptitude for self-study, setting and achieving long term goals + Actively seeks to remain technically current and increase expertise and abilities + Challenges prevailing assumptions when appropriate + Willing to adapt to changing technology and business landscapes + Considers change as opportunities to be challenged and grow + Ability to adapt style of communications to match audience and information sharing needs **Wants:** + Experience performing **secure code reviews** or building internal developer tooling. + Previous work with **AI or LLM-integrated applications** , model security, or prompt safety. + Experience with **mobile security** , reverse engineering, or platform-specific secure coding. + Certifications such as **OSWE, OSCP, GWAPT, GCSA, GCPN, or ML security certs** (not required but beneficial). + Ability to mentor junior developers/engineers in secure design and coding practices. Pay range for this role is $90,000-$125,000 annually, depending on experience. \#LI-CW1 \#LI-Hybrid \#LI-REMOTE Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************

Nelnet Financial Services (“NFS”) is seeking an Investment Associate to join our growing investment team. This role is ideal for someone passionate about structured finance, analytics, and investment decision-making, who is eager to learn and contribute to a high-performing team. The position offers exposure to a wide range of investment activities including securitization, cash-flow modeling, and structured credit and provides the opportunity to develop deep expertise in structured finance over time. Key Responsibilities: · Support investment underwriting and decision-making processes, in an analytical capacity.. · Assist in modeling and analytics for financial investments, including asset cash-flow, liability modeling, stress testing and sensitivity analysis. · Help analyze data tapes, historical performance, proxy data, and other inputs to develop performance insights. · Assist with performance forecasting and scenario evaluation,a ssessing resiliency under varying assumptions. · Participate in investment portfolio management and help stay on top of ongoing activities. · Contribute to reporting and analysis for Nelnet and Nelnet Bank investment portfolios. · Collaborate closely with senior team members and gain exposure to structured finance techniques, including ABS structuring, securitization processes, and rating agency materials. · Support the structuring and evaluation of new asset originations, discreet pool purchases, forward flow programs, and other structured cash-flow investments. · Understanding financing structure options, including exposure to performance triggers and leverage mechanics. · Contribute to identifying data insights and trends within collateral performance and help synthesize findings for the broader team. Candidates must reside or being open to relocating to Lincoln, NE or Chicago, IL. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. Qualifications: · Bachelor's degree in business, finance, or a quantitative field (or equivalent experience). · Minimum three years of relevant experience in finance, analytics, structured products, investment analysis, or related fields. · Familiarity with structured finance concepts, financial modeling, and cash-flow analysis. · Strong analytical and quantitative skills; proficiency in Excel required. SQL, Python, or experience with data tools is a plus. · Interest in learning industry modeling tools (e.g., Intex) and structured finance analytics. · Curiosity and interest in developing deeper expertise in cash-flow modeling, stress testing, and structured investment analysis. · Team-oriented mindset with a willingness to learn from senior analysts and contribute collaboratively. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ******************************. Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Engineer maintains on premise deployment, configuration, support, administration and technical solutions for various technology components that make up the IT Infrastructure environment. Lincoln Nebraska and surrounding area candidates: **This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.** **Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.** **JOB RESPONSIBILITIES:** 1. Maintains IT infrastructure to meet business objectives. 2. Implements technical solutions, specifications and documentation for various sized projects or daily support initiatives. 3. Works with multiple customers, stakeholders and system owners to produce requirements, determine feasibility, analyze cost/benefits requirements and recommend design solution options. 4. Provides technical support for users with varying levels of IT knowledge. 5. Completes routine preventative measures. 6. Logs analysis, vulnerability reviews and penetration assessments, as well as maintains/monitoring network security. 7. Assists in regulatory body attestations to maintain on premise compliance. **EDUCATION:** 1. Bachelor's Degree in Computer Science or related field, or equivalent experience. 2. Certification in Amazon or Azure as Cloud Architect, DevOps engineering or similar. **EXPERIENCE:** 1. 3+ years of IT infrastructure experience related to virtualization, networking and security. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** 1. Demonstrated skills in Windows technologies (including latest Windows versions). 2. Demonstrated skills in Linux technologies (Latest RedHat versions, NIS, IP Tables, Bash Scripting, Perl, Postfix). 3. Demonstrated skills in Networking (switching/routing, Firewalls, DHCP, DNS, WAFs and Load Balancers). 4. Strong analytical, judgement and problem-solving skills. 5. Strong oral and written communication skills. 6. Strong interpersonal skills to interact with technical and non-technical clients. 7. Strong documentation and time management skills. 8. Self-motivated. 9. Ability to comfortably work collaboratively as part of a team. 10. Strong bias toward action, delivery and implementation. **Pay range for this role is $100,000-$120,000 annually, depending on experience.** Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************

Salary Description $18.00 per hour PLUS $4.93 Hourly Fringe Pay

General Purpose of Job The Collection Manager is responsible for monitoring and improving the performance of the student loan portfolio to promote successful repayment outcomes. This position develops, implements, and evaluates strategies to prevent loan delinquency and defaults. Key responsibilities include tracking and managing loan delinquencies, collaborating with leadership to oversee existing default prevention initiatives, and driving the development of new strategies. The manager will lead borrower communication efforts across multiple channels, ensuring that students are informed about their loan status, repayment options, and available resources. This role requires a proactive, data-driven approach to customer engagement and a commitment to helping borrowers navigate their financial obligations effectively. The Collection Manager will leverage subject matter knowledge on new opportunities to perform job duties whether it is by automation or by implementing a different method in work completion. This employee will work closely with the Client Relations Leadership team, Workforce Management, E-business, Fiserv, FSA, and Compliance. Duties and Responsibilities (Daily and Monthly) * Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, co-workers, and management. * Monitor and analyze the performance of the student loan portfolio, identify trends, and opportunities for improvement. * Track and manage loan delinquencies, proactively identify early-stage delinquencies, and initiate corrective actions to prevent further escalation. * Collaborate with leadership and relevant departments to establish and assess key performance indicators (KPIs) and other success metrics. * Evaluate processes and identify efficiencies whether it involves automation or a better method of execution. * Oversee borrower outreach efforts through various communication channels, including phone, email, and text. * Develop and maintain comprehensive reports and dashboards that track portfolio performance, borrower engagement, and default prevention outcomes. * Work closely with cross-functional teams including Client Relations Leadership, Workforce Management, E-Business, Fiserv, FSA, and Compliance to ensure seamless coordination of efforts and alignment with organizational objectives. * Evaluates processes and identifies efficiencies whether it involves automation or a better method of execution. * Develops process flows and procedures, creates and maintains dialer related reporting, and demonstrates effective communication with multiple departments and levels of management. * Analyze requirements and develop strategies to optimize dialer operations while ensuring compliance with regulations. Focus on efficiently managing customer interactions, including but not limited to contact rate, handle time, and best time to contact, while remaining up to date on federal guidelines and internal policies. Common Manual and Edfinancial rules and regulations. * Oversee skip tracing processes in order to maintain Compliance with USDS regulations. * Review and respond to requests from clients and departments outside of Client Relations. * Remain up to date on CLASS/CARES enhancements and changes to determine best practices. * Adhere to the Edfinancial Employee Handbook. * Attend meetings and provide business/department updates. * Type data into required systems with both speed and accuracy. * Be proactive and discuss with management strategies to improve job performance. * Read the training materials and utilize resources provided by departments and companies. * Maintain confidentiality. * Other duties as assigned by management. * All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment. Requirements Educational Requirements * Bachelor's Degree Preferred Computer Skills * Data Entry * Customer Service * Excel Additional Requirements: * Excellent oral, grammatical, written, and multi-tasking skills.

Client Relations Delinquency Resolution Specialist Knoxville, TN | Full-Time Join a team where performance pays off! About the Role Are you competitive, goal-driven, and motivated by helping people get back on track? We're looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists! In this role, you'll be the voice that creates solutions. You'll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset. What You'll Do * Make outbound calls & take inbound calls from borrowers who are behind on payments * Help customers find real solutions by negotiating payment arrangements * Overcome objections with confidence and empathy * Use scripts, tools, and account info to provide accurate support * Stay sharp on loan rules, compliance, and system updates * Meet and exceed performance goals for cure rates, quality, and urgency * Maintain strict confidentiality and data security standards (5C access level) * Follow assigned schedules (with flexibility for business needs) * Be a positive, professional teammate who contributes to a winning culture What You Bring * Strong communication and negotiation skills * Persistence, resilience, and confidence under pressure * Coachability - you're hungry to learn and improve * Professionalism and empathy in every conversation * Dependable, flexible, and committed to team success If you like working in a fast-paced environment where your effort drives your results… you'll love it here! Why You'll Love Working with Us * Performance-focused culture - you WIN when the team WINS * Certification and annual training to keep you growing * High-trust environment that values accuracy, integrity, and customer care * Supportive leadership and a team that celebrates success together * Opportunities for cross-training and career growth Schedule Flexibility is important! Shifts may include evenings, weekends, and occasional overtime during peak demand - because our customers count on us. Ready to build your career and make a real impact? Apply today and become a key player on a team that drives results! Come Grow with Us!

Requirements Educational Requirements Bachelor's Degree Preferred Computer Skills Data Entry Microsoft Word Power Point Excel Additional Requirements: Excellent oral, grammatical, written, and multi-tasking skills. • - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field. • - 2+ years of experience in a security operations role, preferably in a SOC environment. • - Strong understanding of cybersecurity principles, protocols, and best practices. • - Experience with SIEM tools, intrusion detection/prevention systems, and other security technologies. • - Proficiency in incident response methodologies and tools. • - Knowledge of networking concepts and protocols. • - Relevant certifications such as Security+, GIAC, CISSP, or equivalent are a plus. • - Excellent analytical and problem-solving skills. • - Strong communication and interpersonal skills. • - Ability to work effectively both independently and as part of a team.

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Manager II of the Scholarship Granting Organization (SGO) Team is responsible for overall management and performance of all NBS SGO Account Managers and Team Leads focused on FACTS Institutions. This position will actively participate as a leader contributing to the growth of Nelnet Business Services. + **JOB RESPONSIBILITIES:** + Lead, challenge, and further develop a group of talented Team Leader/team members, establishing departmental goals and individual objectives, setting, and reviewing KPIs, and providing feedback to meet requirements of business functions and processes. + Foster an innovative culture of continuous improvement with a customer focus through open communication, collaboration, and the exchange of information amongst the team and across the department, as well as with other departments. + Manage all operational functions/processes related to servicing SGO intuitions. + Contribute customer service-related insight and recommendations to strategic plans and reviews by preparing and completing action plans, developing, and implementing key performance indicators/metrics, resolving problems, identifying trends, and implementing change. + Collaborate with IT/Data Insights and AI teams to identify emerging AI technologies and industry trends, developing and executing AI utilization strategies while integrating best practices into operations to streamline processes and enhance customer interactions by personalizing customer experiences, predicting needs, and proactively addressing issues. + Oversee the development, maintenance and enhancement of policies and procedures for servicing the FACTS market, working with management inside and outside the department to increase consistency and eliminate redundancy. + Participate and lead meetings, coordinate projects, prepare reports, forecast, monitor and adjust staffing requirements, and support internal/external audits. + Assist with the FACTS SGO Department's annual operating budget and monitor expenses to operate within the budget. + Provide support and consultation during the sales process. + Assist in collecting and analyzing time spent on value added services and participate in annual pricing review. + At a high level, maintain knowledge of state legislation related to financial aid and provide support to team members. + Participate in annual retrospective with the client to gather valuable information for system or process improvement. **Pay Grade for this role is - $66,000 - $70,000k **EDUCATION:** A four-year college degree in a business-related field or equivalent experience. **EXPERIENCE:** + 3-5 years of operations management experience in a customer service environment. + Experience, with a high degree of proficiency in computer applications (primarily MS Office products such as MS Word, Excel, PowerPoint, and Outlook). + Experience in business planning and forecasting. + Financial acumen with proven proficiency, as well as cash/transaction management experience. + Experience in performance management. **COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:** + Strong Leadership, motivational, and organizational skills. + Results driven self-starter. + Strong written and oral communication skills; ability to prioritize and manage multiple concurrent projects. + Ability to handle stressful situations and meet deadlines. + Customer service orientation with strong client/customer focus. + Strong team player with excellent team building skills. + Analytical with strong problem-solving skills. + Flexibility to adapt quickly to new situations, programs, and services with rapid time to market skills. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The AI/ML Engineer will act as a technical subject matter expert (SME) in Agentic AI, supporting the IT Director of Agentic AI. This role is critical for driving the adoption of Agentic AI across Nelnet. Co-develop advanced AI workflows and build custom Agentic AI platforms and applications at an enterprise level. **Key Responsibilities** - Agentic AI Expertise: Design, build, and optimize AI Agents using advanced methods (e.g., Naïve Bayes, Random Forests) and understand their impact on agent performance. - AI Communication: Explain AI concepts to both technical and non-technical audiences; facilitate training and pilot projects. - IT Infrastructure: Work across multi-cloud and on-premises environments, selecting appropriate cloud-native resources (e.g., AWS Bedrock, GCP Vertex AI, Docker, Kubernetes, MongoDB, BigQuery) to support AI initiatives. - Use Case Evaluation: Assess and recommend AI technologies and techniques (e.g., GPT-4.0, Anthropic Claude, RAG, Neo4j, GraphRAG, multimodal AI, IBM Bee-Hive) for various business needs. - Education & Advocacy: Serve as an AI advocate, coaching and empowering teams to develop and deploy AI Agents. - Responsible AI: Apply best practices in AI governance, security, and compliance (e.g., NIST, OWASP, ATLAS-MITRE, GDPR). - Full Stack Development: Build AI Agents end-to-end using tools such as VS Code, Python, JavaScript, React.js, Node.js, pyspark, scikit-learn, Jupyter, SQL. - Model Development: Develop, train, and fine-tune machine learning models and large language models (LLMs). **Required Qualifications** - Bachelor's degree in AI/ML Engineering, Computer Science, Data Science, or a related field (or equivalent experience). - 1+ years experience creating end-to-end agentic workflows. - Ability to obtain a U.S. 6C Security Clearance. **Preferred Qualifications** - Master's or PhD in AI/ML Engineering, Computer Science, Data Science, or related fields. - 2-4 years of industry and/or full stack development experience. - Experience in product development, ownership, and delivery. - Experience building multi-agent ecosystems and agent-to-agent connections. **Salary range for this role is: $70k-$135k** **This position requires work in support of the Company's contract with the United States Department of Education ("ED"). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.** **We are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.** Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (*************************************** . Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at ************ or ****************************** . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation's largest student loan servicer - but we do more than that. _A lot more._ We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible. EEO Info (******************************************************** | EEO Letter (************************************************************** | EPPA Info (************************************************************************************** | FMLA Info (********************************************************

Requirements Computer Skills ? Data Entry ? Customer Service ? Microsoft Word ? Power Point ? Excel ? Access Additional Requirements: Broad base of knowledge and skills in Microsoft Azure, Microsoft Office 365, system infrastructure, network topology and server operating systems. • Preferred skills in: o Microsoft Azure o Microsoft Server o Microsoft Hyper-V o VMware ESXi o Microsoft Office 365