Customer Service Representative jobs at Edfinancial Services

Salary Description $17.75 per hour PLUS $4.93 Hourly Fringe Pay

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth. Job Description We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers. Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and issues - Analyze customer feedback and implement improvements to enhance customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Manage debt collections and overdue payments for delinquent customers Requirements: - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Benefits: - Competitive salary - Remote work flexibility - Health and wellness benefits - Professional development opportunities Qualifications - Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred) Additional Information Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.

Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Job Description OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections and overdue payments, oversee account receivables, and serve as our Escrow Representative-coordinating payments and transactions with partners and associates across your designated region. This position requires strong communication, organizational, and analytical skills, as well as the ability to handle financial correspondence with precision and professionalism in a fast-paced, remote environment. Key Responsibilities Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution. Manage collections and overdue payments, including negotiating payment plans and settlements. Review and analyze account receivable reports to identify trends, risks, and areas for improvement. Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions. Develop and implement strategies to improve collection efficiency and minimize delinquency rates. Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction. Maintain accurate and up-to-date customer records, including payment logs and communication histories. Meet or exceed monthly collections and reconciliation targets while ensuring high service quality. Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates. Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols. Prepare and distribute payment notices, confirmations, and remittance details. Investigate and resolve payment discrepancies and transaction-related errors. Uphold confidentiality, transparency, and compliance across all customer and partner transactions. Requirements Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations. High School Diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred. Proven ability to manage financial documentation and client correspondence with accuracy. Excellent communication, negotiation, and relationship management skills. Strong analytical and problem-solving abilities with high attention to detail. Sound knowledge of Escrow laws and financial compliance frameworks. Ability to work independently and remotely, maintaining consistent productivity and professionalism. Qualifications Excellent customer service orientation and interpersonal communication. Financial acumen and familiarity with reconciliation, invoicing, and payment processing. Strong organizational and time management abilities. Integrity, reliability, and discretion when handling confidential financial information. Proven teamwork and adaptability in dynamic environments. Additional Information We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. Responsibilities: 1. Customer Support: - Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. - Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. 2. Account Receivables and Collections: - Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. - Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. - Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. - Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records. 3. Relationship Management: - Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. - Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. - Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience. Qualifications - High school diploma or equivalent; bachelor's degree preferred. - Previous experience in customer support or a related field is highly desirable. - Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. - Excellent problem-solving and decision-making abilities, with a keen attention to detail. - Proficiency in using customer support software and tools. - Familiarity with accounting principles and practices is a plus. - Ability to work independently and in a team-oriented environment. - Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Additional Information Flexible work hours Company-sponsored events Paid volunteer days Educational opportunities Remote work options Commuter benefits

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities Provide exceptional patient service in the name of the client Contact patients via telephone to collect payment on medical bills Communicates accurate information to patients in a clear, concise and professional manner Review patient accounts and documents patients' interaction and feedback Negotiates appropriate and reasonable payments with customers Sets up patient payments via check, electronic transfer or credit card Responsible for understanding and complying with all policies and procedures Meets or exceeds established goals Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction All other duties as assigned by management Required Skills/Knowledge Customer/Client Focus Communication Proficiency Confidentiality/Integrity Teamwork Orientation Basic computer skills necessary Education/Experience Customer service experience preferred Prior medical billing or healthcare revenue cycle experience strongly preferred High school diploma or General Education Development (GED) Certificate required One to two years of college preferred

Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description HR Service Representative This is a contract opportunity. This is a 100% remote opportunity (EST hours). About this position We're seeking an HR Service Representative to join our HR Shared Services team, serving as a primary resource for U.S. and Puerto Rico Associates. You will provide accurate information regarding company HR policies and procedures while ensuring compliance with organizational, state, and federal guidelines. This role requires handling inquiries related to benefits, paid time off, leaves of absence, HR system navigation, and employment verifications. The ideal candidate will provide professional, confidential, and high-quality customer service while escalating complex issues to internal HR resources as needed. Job Responsibilities Respond to inquiries via phone, email, and ad hoc reports regarding HR policies, benefits, and leaves of absence. Assist Associates and Managers with navigating HR systems. Document call summaries and process transactions in the case management system. Escalate complex issues to HR Specialists, SMEs, CoEs, or HRBPs as required. Ensure compliance with all business, state, city, and federal regulations, including ERISA and legislative Sick Policies. Cross-train to support business needs and perform special projects as assigned. Serve as the primary contact for HR Regional Office and Distribution Center HR administrators. Maintain confidentiality and apply privacy requirements in all interactions. Skills/Requirements 1-2 years of related experience preferred; entry-level candidates with relevant internships may apply. Comfortable handling a high volume of incoming calls while documenting details accurately. Strong communication, organizational, and interpersonal skills. Exceptional customer service, follow-through, and ability to handle difficult interactions. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Knowledge of HR policies, procedures, and systems. Ability to multitask, work in a fast-paced environment, and remain flexible. Ability to retain knowledge, utilize resources independently, and work under pressure. Preferred Experience HR Representative or Customer Service Representative in a large, fast-paced service environment. Additional Information Contract with potential to convert to permanent Pay Range Pay rate: $19/hour YUPRO Placement is the nation's leading skills-first placement firm, placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract assignments. We represent clients who support inclusive, skills-first hiring practices. YUPRO Placement is an equal opportunity employer.

Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should create a positive experience with the highest degree of courtesy and professionalism for each caller. They will listen to clients to understand the reason for their call, address all questions, and provide an accurate and efficient response. You will communicate with customers using web-based tools and phone. You will need to demonstrate proficiency in typing and grammar and the ability to document details of the communication in our various computer applications. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Characteristics of a Top Agent: Strong communication Skills Good listener Enthusiastic Personable on the phone Empathetic Reliable Bilingual encouraged to apply Job Types: Full-time, Contract Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift- between the hours of 7am- 8pm In-office training may be required Ability to commute/relocate: Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Have you even been convicted of a felony / misdemeanor? Education: High school or equivalent (Required) Experience: Call center: 1 year (Preferred) Customer service: 1 year (Required) Shift availability: Day Shift (Preferred) Work Location: One location

We are seeking a highly motivated and customer-centric individual to join our growing team as a Remote Call Center Agent. providing our clients with accurate and valuable insights to help them make informed business decisions. As a Remote Call Center Agent, you will be responsible for handling inbound and outbound calls from our clients, conducting surveys and gathering feedback, and providing exceptional customer service. Your main goal will be to ensure customer satisfaction and help our clients gather valuable information to improve their business strategies. Key Responsibilities: - Handle inbound and outbound calls from our clients in a professional and courteous manner - Conduct surveys and gather feedback from customers on various products and services - Collect and record accurate data from each call to provide detailed reports to our clients - Provide exceptional customer service and address any concerns or questions the customer may have - Meet daily call quotas and ensure quality standards are met - Continuously update and maintain client databases with accurate and relevant information - Collaborate with team members and other departments to identify and solve customer issues - Keep updated on new products and services to effectively communicate information to customers Qualifications: - High school diploma or equivalent - Proven experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving and multitasking abilities - Ability to work independently and in a team environment - Proficient with computers and technology (Microsoft Office, CRM software) - Availability to work flexible schedules including evenings and weekends - Strong work ethic and self-motivated - Experience in market research or surveying is a plus but not required Why work for us? - Work from the comfort of your own home - Competitive salary and performance-based bonuses - Opportunities for career growth and development - Comprehensive training and support from our knowledgeable team - Fun and positive work environment - Be part of a growing and innovative company in the market research industry Apply now and join our team of passionate and driven individuals at Flourish Research. Grow with us and help our clients thrive! Additional Information All your information will be kept confidential according to EEO guidelines.

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship. Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. Job Description We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely. Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Collect overdue payments for the company and handle debt collection procedures - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction Requirements: - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Qualifications - High school diploma or equivalent - Proven customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in Microsoft Office and CRM software Additional Information Send your resume and cover letter to our recruitment team, and you will be reached out to with all the necessary details of the Job

Job DescriptionDescription: 160 Driving Academy is looking for hardworking professionals to start in our next training class. We are the largest driving academy in the U.S. and continue to grow at an unprecedented rate. Come join our team and experience why so many people choose 160 Driving Academy. This role entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Responsibilities: This position entails engaging customers that have shown interest in enrolling in our school. Consistent communication and high-level customer service a must. Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience Benefits: Health insurance (instantly, no waiting period) 401k with company match and paid vacation. (More details will be provided upon resume submission***) Incentives Hourly plus monthly bonus Requirements: Experience Requirements: At least two years of customer service and call center experience required Ability to sell/sales experience is a plus Experience with Salesforce is preferred Desired Skills: Strong work ethic coupled with tenacity and self-motivation to get the job done and done right Excellent oral, written, and interpersonal communication skills--articulation is key Strong people skills; must possess an engaging personality, positive attitude, and empathy Ability to work hard, work smart, and work quickly Strong organizational skills: able to multi-task as needed Thrive in a fast-pace, performance measured culture Ability to work well in both a team and individual environment; must be able to self-guide through expected tasks Qualifications: Ability to be coached, understand positive criticism and adapt quickly to change Understand objectives and expectations for delivering most efficient and professional customer experience

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you'll support customers of an iconic global luxury retail brand. You'll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Recommendations of products or services close a sale may be required What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. Qualifications What You Bring to the Role An appreciation for high fashion brands and haute couture 1 year or more of customer service experience 1 year or more post-secondary education OR 2 years equivalent work experience Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Additional Information All your information will be kept confidential according to EEO guidelines.

We're looking for an Remote Call Center Customer Service Representative to support our Members' success by ensuring our warehouses run smoothly. You thrive on handling a variety of tasks, take pride in solving challenges, and have experience leading teams to enhance customer experiences. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. POSITION RESPONSIBILITIES Key Responsibilities: • Handle customer inquiries via phone, email, and chat with professionalism. • Provide accurate information about products, services, and policies. • Troubleshoot and resolve customer complaints and issues. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve service delivery. • Adhere to company policies and compliance standards. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older • High school Diploma/GED • Previous experience in customer service or a call center environment. • Strong interpersonal and problem-solving skills. • Ability to work independently and manage time effectively. • Comfortable using multiple software systems simultaneously. • High-speed internet and a distraction-free home office setup. • Flexibility to work various shifts, including evenings and weekends' Additional Information All your information will be kept confidential according to EEO guidelines.

Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Morris Insurance Agency Remote Call Center Agent Job Type: Full-time Location: Athens, GA 30601 Organization: Morris Insurance Agency LLC Job Rating: 3.8 out of 5 stars Profile Insights Find out how your skills align with the Skills Do you have experience in Microsoft Office? Yes / No Education Do you have a High school diploma or GED? Yes / No Job Details Here's how the job details align with your profile. Full Job Description We are seeking a motivated and customer-focused Call Center Agent to join our remote team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have strong communication skills and enjoy helping others, we want to hear from you! Major Responsibilities: Answering incoming calls and responding to customer inquiries Making outbound calls to follow up on customer requests Providing information about products and services Resolving customer complaints and issues Documenting all interactions in the call center software Qualifications: High school diploma or equivalent Previous experience in a customer service role preferred Excellent communication skills, both verbal and written Ability to work independently and as part of a team Proficiency in Microsoft Office and call center software If you are looking for a remote opportunity to showcase your customer service skills, apply now to join our team as a Call Center Agent!

We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries, order entry, as well as handling customer complaints. Monitor customer order reports to assist sales team and customers with order status. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications: High School Degree or Equivalent required Associates' Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-MH1

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries, order entry, as well as handling customer complaints. + Monitor customer order reports to assist sales team and customers with order status. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates' Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-MH1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: * Support customer base by answering questions, concerns, account inquiries, order entry, as well as handling customer complaints. * Monitor customer order reports to assist sales team and customers with order status. * Process payments for cash account customers. * Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary. * Back-up support to sales counter with walk in and telephone inquiries. Qualifications: * High School Degree or Equivalent required * Associates' Degree (U.S.)/College Diploma (Canada) preferred * 2-4 years of relevant experience * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-MH1

** Provides financial services and planning to assist students in meeting college costs. This position also administers all aspects of the College's financial services programs. Administration. Provides financial counseling and planning to assist students in meeting college costs in order to administer all aspects of the College's financial aid programs. Customer Service. Provides students with answers and direction on obtaining financial aid to assist with college funding. Compliance. Maintains a presence and active involvement in communal affairs to assure compliance with Title IV Student Financial Aid programs and all federal and state regulatory requirements. Systems Technology. Continually refines office technology systems in order to maintain a high level of professionalism and quality of service to students. Title IV Refunds. Tracks and monitors student attendance in order to process timely and accurate Title IV Refunds. Job Requirements: The following job requirements represent minimum levels of education, direct Financial Aid experience and competencies/abilities needed to perform this job successfully: 1. Education: Minimum of an Associates degree preferred 2. Experience: Customer Service and Problem Solving 3. Competencies: Incumbent must (be) able to: • Project a professional image and provide outstanding customer service • High ethical standards • Keep commitments, meet deadlines and achieve demanding results • Organize and execute around multiple priorities • Communicate effectively, both orally and in writing • Cooperate and collaborate as a member of a team • Use Microsoft Word, Excel and PowerPoint to prepare and maintain records, correspondence, reports and other data • Excellent verbal and written communication skills • Strong interpersonal and organizational skills and attention to detail • Embrace and demonstrate on an ongoing basis the Company's core values and mission statement.