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Become An EDI Specialist

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Working As An EDI Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $84,000

    Average Salary

What Does An EDI Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An EDI Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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EDI Specialist Career Paths

EDI Specialist
EDI Analyst EDI Consultant Consultant
Senior Systems Engineer
8 Yearsyrs
EDI Analyst Senior Business Analyst Project Manager
Senior Project Manager
11 Yearsyrs
EDI Analyst Senior Business Analyst Senior Consultant
Senior Manager
9 Yearsyrs
Developer Consultant Manager
Account Manager
5 Yearsyrs
Developer Consultant Account Manager
Senior Account Manager
7 Yearsyrs
Developer Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Business Analyst Project Manager
Purchasing Manager
9 Yearsyrs
Business Analyst Team Leader Manager
Information Technology Manager
7 Yearsyrs
Business Analyst Manager Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Programmer Analyst Senior Software Engineer Project Manager
Development Manager
8 Yearsyrs
Senior Programmer Analyst Lead Technician Supervisor
Logistics Manager
7 Yearsyrs
Senior Programmer Analyst Senior Software Engineer Lead Technician
Technical Manager
7 Yearsyrs
Team Leader Store Manager Account Manager
Client Services Manager
7 Yearsyrs
Senior Business Analyst Senior Business Data Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Project Leader Senior Technician Specialist Senior Engineer
Senior Systems Analyst
7 Yearsyrs
Project Leader Quality Assurance Lead Quality Assurance Supervisor
Laboratory Manager
5 Yearsyrs
Project Leader Business Systems Senior Analyst Information Technology Senior Analyst
Information Technology Technical Lead
7 Yearsyrs
Administrator Buyer Customer Service Supervisor
Supervisor, Technical Support
5 Yearsyrs
Software Developer Information Technology Consultant Information Technology Administrator
Senior Support Technician
5 Yearsyrs
Software Developer Technical Analyst Level Senior Technician
Senior Support Specialist
5 Yearsyrs
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Do you work as an EDI Specialist?

Average Yearly Salary
$84,000
View Detailed Salary Report
$56,000
Min 10%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$84,000
Median 50%
$128,000
Max 90%
Best Paying Company
Change Healthcare
Highest Paying City
Minneapolis, MN
Highest Paying State
North Dakota
Avg Experience Level
3.4 years
How much does an EDI Specialist make at top companies?
The national average salary for an EDI Specialist in the United States is $84,929 per year or $41 per hour. Those in the bottom 10 percent make under $56,000 a year, and the top 10 percent make over $128,000.

Real EDI Specialist Salaries

Job Title Company Location Start Date Salary
SR. Healthcare EDI Specialist Medsolutions Inc. Franklin, TN Jun 20, 2014 $113,984
SR. Healthcare EDI Specialist Medsolutions Inc. Franklin, TN Jun 20, 2011 $96,000
EDI Specialist Integrated Commercialization Solutions, Inc. Frisco, TX Mar 03, 2011 $83,237
EDI Specialist Synnex Corporation Fremont, CA Sep 02, 2015 $76,877 -
$86,877
EDI Specialist Focus It Inc. Racine, WI Oct 16, 2015 $73,445
EDI Specialist/Oracle Developer Jtekt Automotive Tn-Vonore Co. Vonore, TN Dec 08, 2012 $73,000
EDI Specialist II New York State Catholic Health Plan, Inc. NY Mar 09, 2015 $72,000
EDI Specialist IBM India Private Limited Bridgewater, NJ Jan 04, 2016 $70,985
EDI Specialist IBM India Private Limited Boise, ID Apr 10, 2015 $65,936 -
$87,448
EDI Specialist IBM Corporation Boise, ID Apr 30, 2015 $65,936
EDI Specialist Inttra, Inc. Sierra Madre, CA Oct 01, 2012 $65,000 -
$72,000
EDI Mapping Specialist Maganti It Resources, LLC Arcadia, WI Apr 04, 2016 $62,610
EDI Specialist Optimal Ltd. Stafford, TX Sep 18, 2015 $62,250
EDI Specialist Integrated Commercialization Solutions, Inc. Frisco, TX Jul 24, 2009 $56,900 -
$86,200

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Top Skills for An EDI Specialist

  1. Gentran
  2. Setup
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provide best practice analysis for developing, implementing and maintaining the GENTRAN software.
  • Develop requirements specifications according to standard templates for new setup requests and project enhancements.
  • Verify NPI (National Provider Interchange) and DDE (Direct Data Entry) numbers if the claims are rejected.
  • Provide customer service both internally and externally to ensure orders are accurately completed.
  • Ensured accuracy of purchase orders, allocations and pick tickets for all clients, partners and suppliers.

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Top 10 Best States for EDI Specialists

  1. District of Columbia
  2. Massachusetts
  3. Alaska
  4. Delaware
  5. Rhode Island
  6. New Jersey
  7. Minnesota
  8. Virginia
  9. Colorado
  10. Connecticut
  • (515 jobs)
  • (1,079 jobs)
  • (95 jobs)
  • (111 jobs)
  • (127 jobs)
  • (839 jobs)
  • (723 jobs)
  • (1,695 jobs)
  • (657 jobs)
  • (319 jobs)

EDI Specialist Demographics

Gender

Female

51.1%

Male

42.5%

Unknown

6.4%
Ethnicity

White

58.4%

Hispanic or Latino

15.9%

Black or African American

11.5%

Asian

11.1%

Unknown

3.1%
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Foreign Languages Spoken

Spanish

58.8%

Carrier

11.8%

Mandarin

11.8%

French

5.9%

Cantonese

5.9%

Italian

5.9%
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EDI Specialist Education

Schools

University of Phoenix

22.0%

Strayer University

6.1%

Augusta Technical College

4.9%

Ohio State University

4.9%

Kennesaw State University

4.9%

Western Michigan University

4.9%

University of Cincinnati

4.9%

George Washington University

3.7%

Ohio University -

3.7%

Illinois State University

3.7%

Miami Dade College

3.7%

Remington College

3.7%

Bellevue College

3.7%

University of California - San Diego

3.7%

Washington State University

3.7%

New Jersey City University

3.7%

University of North Carolina at Greensboro

3.7%

University of North Texas

3.7%

Tennessee State University

3.7%

Kent State University

3.7%
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Majors

Business

29.0%

Computer Science

18.1%

Health Care Administration

6.5%

Accounting

5.7%

Information Technology

4.4%

Computer Information Systems

3.9%

Management Information Systems

3.4%

Computer Programming

3.1%

Management

3.1%

General Studies

2.6%

Marketing

2.6%

Psychology

2.3%

Finance

2.3%

Project Management

2.1%

Mechanical Engineering

2.1%

Electrical Engineering

1.8%

Computer Networking

1.8%

Computer Applications

1.8%

Mathematics

1.8%

Criminal Justice

1.6%
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Degrees

Bachelors

47.0%

Other

20.5%

Associate

13.5%

Masters

9.6%

Certificate

5.7%

Diploma

2.6%

Doctorate

0.7%

License

0.4%
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