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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $113,017 | $54.34 |
| 2 | Boston, MA | $107,341 | $51.61 |
| 3 | Springfield, IL | $102,441 | $49.25 |
| 4 | Philadelphia, PA | $97,041 | $46.65 |
| 5 | New York, NY | $92,656 | $44.55 |
| 6 | Los Angeles, CA | $91,249 | $43.87 |
| 7 | Detroit, MI | $87,163 | $41.91 |
| 8 | Omaha, NE | $87,044 | $41.85 |
| 9 | Minneapolis, MN | $86,349 | $41.51 |
| 10 | Seattle, WA | $83,146 | $39.97 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $103,793 | $50 | - |
| 2 | Customer Service Consultant | $99,426 | $48 | - |
| 3 | Account Executive/Customer Service | $97,850 | $47 | - |
| 4 | Senior Client Service Specialist | $97,105 | $47 | - |
| 5 | Customer Service Executive | $97,095 | $47 | - |
| 6 | Customer Solutions Specialist | $96,528 | $46 | - |
| 7 | Processing Specialist | $92,965 | $45 | - |
| 8 | Senior Technical Service Specialist | $92,158 | $44 | - |
| 9 | Customer Service Senior Associate | $91,172 | $44 | - |
| 10 | Customer Relationship Specialist | $90,819 | $44 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Apollo Global Management | $106,891 | $51 | - |
| 2 | Berkshire Hathaway | $87,984 | $42 | 1 |
| 3 | CME Group | $86,886 | $42 | - |
| 4 | Citi | $81,237 | $39 | 13 |
| 5 | Raymond James Financial | $77,176 | $37 | 149 |
| 6 | Stifel Financial | $77,121 | $37 | 28 |
| 7 | Morgan Stanley | $71,787 | $35 | 186 |
| 8 | Merrill Lynch | $67,118 | $32 | - |
| 9 | Fidelity Investments | $64,337 | $31 | 69 |
| 10 | Prudential Retirement Insurance And Annuity Co | $60,171 | $29 | - |
| 11 | Piper Jaffray | $53,618 | $26 | - |
| 12 | Prudential Financial | $53,576 | $26 | 1 |
| 13 | BCS Financial | $51,678 | $25 | - |
| 14 | Ameriprise Financial | $44,746 | $22 | 17 |
| 15 | MassMutual | $42,932 | $21 | 16 |
| 16 | Primerica | $32,343 | $16 | 8 |