Medical Assistant jobs at Eisenhower Medical Center - 42 jobs

A non-exempt medical office position responsible for providing direct nursing care in a medical office setting under the direction of a physician, assists medical providers, and maintains a clean and safe environment in accordance with the policies and procedures of the practice. Education: High school diploma/GED required. Completion of an accredited Medical Assisting Program OR equivalent relevant work experience in lieu of education Certification: Medical Assistant preferred (required in some departments, will allow 90 days to obtain it) CPR/BLS certification is required Experience: Highly prefer at least one year of experience working in a physician office Tenet Healthcare/TPR complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. #LI-MS3 Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including HIPAA and the Corporate Compliance Program. Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity, determining chief complaint, and assessing patients' physical and mental status. Completes all necessary documentation in the patient's medical record in accordance with practice's charting policy. Prepares equipment and assists physicians with medical treatments, exams, and medical procedures. Administers prescribed oral medications and injections (intramuscular, subcutaneous, and intradermal); performs venipunctures, CLIA-Waived, and non-CLIA Waived lab testing. Maintains a clean, orderly, and safe environment for patients and visitors, including cleaning, sterilizing, and storing instruments. Manages inventory by stocking rooms and taking inventory of medical and exam room supplies. Complies with established personal protective equipment requirements necessary for protection against exposure to blood, body fluids, chemical disinfectants, radiation, and other hazardous substances. Coordinates patient referrals by arranging for specialized consultations/testing and obtaining necessary insurance pre-certifications. Provides administrative support by answering phones, scheduling appointments, assisting with patient check-out, and supporting other practice functions as needed.

Hours: Shift Start Time: 7 AM Shift End Time: 4 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $25.300 - $30.360 - $34.000 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Required Qualifications Other : Certification of completion of a Medical Assistant Program. AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED Preferred Qualifications 1 Year MA experience in related clinical area. Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED Hospital Corpsman (HM) - US Navy -PREFERRED Essential Functions Clinical competencies Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great. Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good. Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on second attempt = Needs Improvement. Clinical skills Demonstrates clinical knowledge and skill in assigned area and within scope of practice. Fully successful in performing/assisting with all tests and procedures in assigned department. Administers medications safely and accurately per guidelines and written order. Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification. No medication errors. Able to prepare patient for examination or procedure. Obtains complete and accurate consent for procedures/surgery. Prepares and labels biopsies in a thorough and accurate manner. Accurately documents patient care per protocol. Partners with physicians to continuously learn and expand clinical knowledge base. Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. In partnership with physician, may review pre-printed teaching materials or written instructions from the provider with the patient. Uses universal precautions and demonstrates knowledge of infection control policies and procedures. Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery. Participates in clinical projects as directed by the physician or manager. Department specific requirements: Department efficiency and effectiveness Organizes and completes daily requirements and responsibilities. Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls. Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedure for entering of OCM and utilization of IDX. Completes work within assigned hours. Able to respond to changing circumstances and prioritize patient needs. Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability. Ensures readiness of reports and information to maximize patient visit. Maintains appropriate supply levels. Cost conscious in usage. Participates in and prepares for site inspections and inventories. Completes department inventories per guidelines. Enters authorizations and schedules surgeries and procedures in a timely and accurate manner. Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise. Quality initiatives Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement. Support and completion of quality initiatives: P4P, BMI, DataMart, etc. Technical skills Demonstrates knowledge of equipment and Information Systems applications. Able to activate emergency procedure per protocol - code, fire, etc. Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed time lines. Support and knowledge of new applications and policies: AEHR, Abbreviations, etc. Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work. Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities. Able to operate and maintain department equipment. Knowledge, Skills, and Abilities Demonstrated proficiency in clinical skill and office procedures. Medication administration proficiency. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Who We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care. We have a rich history at Tenet. There are so many stories of compassionate care; so many 'firsts' in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others. Our Impact Today Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions. Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint. Assesses patients' physical and mental status. Completes all necessary documentation in the patient's medical record in accordance with practice's charting policy. Prepares equipment and assists physicians with medical treatments, exams and medical procedures Administers prescribed oral medications and gives intramuscular and subcutaneous and intradermal injections. Performs venipunctures, CLIA-Waived and non-CLIA Waived lab testing. Maintains a clean, orderly and safe environment for patients and visitors. This includes cleaning, sterilizing, and storing instruments in accordance with practice policies. Stocks rooms in preparation for the daily work schedule. Takes inventory of medical and exam room supplies. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances. Arranges for specialized consultations and appointments for testing as ordered by the physicians. Notifies appropriate insurance personnel to pre-certify surgeries or tests ordered by the physician or other health care provider, which require pre-certification by the insurance company. Answering office phones, assisting front desk in scheduling appointments and directing calls appropriately. Assists in checking out patients and assists them with referral processing and scheduling process Assist in other functions of the physician practice as needed $1000 Sign On Bonus! A non-exempt medical office position responsible for providing direct nursing care in a medical office setting under the direction of a physician, assists medical providers, and maintains a clean and safe environment in accordance with the policies and procedures of the practice. Education Required: High school diploma/GED; Medical Assistant diploma from an accredited school OR three years of relevant work experience in a healthcare setting in lieu of a Medical Assistant diploma Certification Required: CPR Certification Preferred: Medical Assistant Experience Required: Medical Assistant diploma from an accredited school OR three years of relevant work experience in a healthcare setting in lieu of a Medical Assistant diploma OR a Current Medical Assistant certification #LI-CC3 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

**Facility:** Medical Plaza **City** La Mesa **Department** **Job Status** Per Diem **Shift** Day **FTE** 0 **Shift Start Time** **Shift End Time** AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; Hospital Corpsman (HM) - US Navy; Other **Hours** **:** **Shift Start Time:** Variable **Shift End Time:** Variable **AWS Hours Requirement:** 8/40 - 8 Hour Shift **Additional Shift Information:** **Weekend Requirements:** As Needed **On-Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):** $27.830 - $33.390 - $37.400 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. Must work a minimum of one Saturday per month. Travel to these SRS sites required: Grossmont Medical Plaza, SRS Santee, SRS Otay and SRS Chula Vista Main. **What You Will Do** Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. **Required Qualifications** + Other : Certification of completion of a Medical Assistant Program. + AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED **Preferred Qualifications** + 1 Year MA experience in related clinical area. + Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED + Hospital Corpsman (HM) - US Navy -PREFERRED + Bilingual - Spanish/English - PREFERRED **Essential Functions** + Clinical competencies Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great.Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on secondattempt = Needs Improvement. + Clinical skills Demonstrates clinical knowledge and skill in assigned area and within scope of practice.Fully successful in performing/assisting with all tests and procedures in assigned department.Administers medications safely and accurately per guidelines and written order. Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification. No medication errors.Able to prepare patient for examination or procedure. Obtains complete and accurate consent for procedures/surgery. Prepares and labels biopsies in a thorough and accurate manner.Accurately documents patient care per protocol.Partners with physicians to continuously learn and expand clinical knowledge base.Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments.In partnership with physician, may review pre-printed teaching materials or written instructions from the provider with the patient.Uses universal precautions and demonstrates knowledge of infection control policies and procedures.Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.Participates in clinical projects as directed by the physician or manager.Department specific requirements: + Department efficiency and effectiveness Organizes and completes daily requirements and responsibilities.Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedure for entering of OCM and utilization of IDX. Completes work within assigned hours.Able to respond to changing circumstances and prioritize patient needs.Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability.Ensures readiness of reports and information to maximize patient visit.Maintains appropriate supply levels. Cost conscious in usage.Participates in and prepares for site inspections and inventories.Completes department inventories per guidelines.Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise. + Quality initiatives Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.Support and completion of quality initiatives: P4P, BMI, DataMart, etc. + Technical skills Demonstrates knowledge of equipment and Information Systems applications.Able to activate emergency procedure per protocol - code, fire, etc.Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed time lines.Support and knowledge of new applications and policies: AEHR, Abbreviations, etc.Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities.Able to operate and maintain department equipment. **Additional information:** Employee must work a minimum of one Saturday per month. Locations: East County & South Bay Region **Knowledge, Skills, and Abilities** + Demonstrated proficiency in clinical skill and office procedures. + Medication administration proficiency. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

Hours: Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $49.700 - $64.130 - $71.820 This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement. This position was originally posted to ratified SEIU members from 10/29/2025 to 11/5/2025. The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or External candidates to Sharp. Please Note: As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams. What You Will Do Under the direction of the Manager/Supervisor is responsible for directing day-to-day activities of the department; mentoring of the technical and support staff. To perform a wide variety of technical procedures with quality patient care, assisting Physicians as needed. Responsible for MQSA and ACR Accreditation, and IDXRAD Mammography module to include statistics and tracking. Required Qualifications Satisfactory completion of formal training program in an AMA approved school and meets the requirements of an appropriate State and/or Federal mandated certification or equivalent. 2 Years technical experience. Certified Radiologic Technologist (CRT) - CA Department of Public Health -REQUIRED Certified Mammography (M)(ARRT) - ARRT -REQUIRED AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED Preferred Qualifications 1 Year mammography administration experience. ARRT Certificate - ARRT -PREFERRED Essential Functions Daily operations Ensures all exams are completed properly and all images are accounted for by the end of the shift. Verify physician's written order and assures appropriate clinical indication of ordered exams. Begin exams in IDX/RAD. Accurately complete exams in IDX/RAD, filling out appropriate information (contrast, fluoroscopy time, QC, resource, technical modifiers, technologist/student/RN/Radiologist). Evaluate work completed in department matches billed exam. Provide correct coding of exams, billing modifiers, and supplies. Depart patient in IDX/RAD when appropriate. Ensure film jacket is properly labeled. Ensure paperwork is filed appropriately. Develop and maintain competencies and orientation for mammography technologist. Provide technical support, expertise and professional judgment. Is a resource to other team members, staff and physicians. Shares resources and information with others. Assist coworkers with tasks. Assist with other imaging as directed by the Manager/Supervisor. Patient and family education Provides pre and post procedure education and reassurance to include but not limited to: what the procedure is, how long it is going to take, physician involved, contrast administration and mode of delivery, positioning, instructions related to procedure, the report, patient satisfaction form. Interacts and communicates in a manner to reflect an understanding of the patient's age, culture, state of health, level of comprehension. Communicates and interacts with the patient's family in a way that is perceived positive and supportive while maintaining patient confidentiality. Produce high quality exams Ensures optimal image QA, performs procedures according to department protocol. Understands and applies appropriate imaging techniques. Positions according to department imaging protocols. Labels and identifies studies correctly using legal marker set. Uses imaging equipment proficiently. Uses imaging agents (contrast) according to protocol. Quality assurance Verifies patient identification and pregnancy status through the use of double identifiers (name and DOB). Implements efficient and therapeutic care. Performs proper procedure on proper patient. Demonstrates knowledge of universal precautions and sterile techniques. Observes the patient, reports any changes in status, and initiates appropriate action to ensure a positive outcome. Follows patient's Advanced Directive. Maintains strict patient confidentiality, keeps work discussion professional and limited to private areas. Regulatory responsibilities Assist with maintaining MQSA and ACR Accreditation, manage IDXRAD Mammography module to include statistics and tracking. Perform Mammo QC on a daily, weekly or yearly basis as needed. Perform any other Mammo QC required by ACR Standards as directed. Keeps abreast of new developments in field, discipline, or functional area. Stay current on regulatory requirements, gather information and assists inspector. Manage IDX/RAD mammography module and ensuring that all follow up is completed. Assist with preparing for annual inspection of MQSA. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

Hours: Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Mon/Tues/Thurs/Fri 8-5pm, Wednesday 11:30-8pm Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $25.300 - $30.360 - $34.000 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Required Qualifications Other : Certification of completion of a Medical Assistant Program. AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED Preferred Qualifications 1 Year MA experience in related clinical area. Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED Hospital Corpsman (HM) - US Navy -PREFERRED Essential Functions Clinical competencies Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great. Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good. Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on second attempt = Needs Improvement. Clinical skills Demonstrates clinical knowledge and skill in assigned area and within scope of practice. Fully successful in performing/assisting with all tests and procedures in assigned department. Administers medications safely and accurately per guidelines and written order. Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification. No medication errors. Able to prepare patient for examination or procedure. Obtains complete and accurate consent for procedures/surgery. Prepares and labels biopsies in a thorough and accurate manner. Accurately documents patient care per protocol. Partners with physicians to continuously learn and expand clinical knowledge base. Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. In partnership with physician, may review pre-printed teaching materials or written instructions from the provider with the patient. Uses universal precautions and demonstrates knowledge of infection control policies and procedures. Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery. Participates in clinical projects as directed by the physician or manager. Department specific requirements: Department efficiency and effectiveness Organizes and completes daily requirements and responsibilities. Telephone Message Management - Ensures prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls. Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedure for entering of OCM and utilization of IDX. Completes work within assigned hours. Able to respond to changing circumstances and prioritize patient needs. Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability. Ensures readiness of reports and information to maximize patient visit. Maintains appropriate supply levels. Cost conscious in usage. Participates in and prepares for site inspections and inventories. Completes department inventories per guidelines. Enters authorizations and schedules surgeries and procedures in a timely and accurate manner. Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise. Quality initiatives Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement. Support and completion of quality initiatives: P4P, BMI, DataMart, etc. Technical skills Demonstrates knowledge of equipment and Information Systems applications. Able to activate emergency procedure per protocol - code, fire, etc. Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed time lines. Support and knowledge of new applications and policies: AEHR, Abbreviations, etc. Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work. Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities. Able to operate and maintain department equipment. Knowledge, Skills, and Abilities Demonstrated proficiency in clinical skill and office procedures. Medication administration proficiency. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

The Health Information Clerk provides medical records/clerical support to department/unit or clinic. Including but not limited to: maintaining confidentiality of medical records, control access to file room, ensure that records are signed out and returned, scan medical records into designated EMR. Able to navigate and obtain data from the designated EMR. Create, prep and retrieve patient charts. Various duties such as filing, copying, and answering customer calls. Ensures Charts are stored/maintained in compliance with HIPAA regulations. The Health Information Clerk provides medical records/clerical support to the Health Information Management Department.. Including but not limited to: maintaining confidentiality of medical records, control access to file room, ensure that records are signed out and returned, scan medical records into designated EMR. Able to navigate and obtain data from the designated EMR. Create, prep and retrieve patient charts. Various duties such as filing, copying, and answering customer calls. Essential Duties: * Analyze the Electronic Health Record for completion and distribute communication in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Meets department quality and productivity standard. Analyze and process transcribed reports placed on hold for quality and accurate placement in Electronic Health Record in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Meets department quality and productivity standard. * Performs analysis of inpatient and ambulatory accounts and accurately assigns deficiencies to the appropriate provider of care. Prepare Records for Scanning and uploading of records into the electronic health record, quality check and validate records for accuracy and quality for the Inpatient, Ambulatory, Clinic, Loose. * Prioritize processing of transcribed reports in compliance with turnaround times to support quality patient care. Analyze and process transcribed reports for accurate placement in the EHR and distribution. Report and troubleshoot issues with the Transcription system functionality. Understands the hospital Dictation System and how to locate dictations * Utilizes and logs all forms of communication to track and follow up on incomplete documentation. Provides accurate summary of document status and tracking detail to support coding and compliance. Compile and validate report data for accurate Physician Suspension Status. Locate, retrieve, and deliver medical records. Analyze reports to determine status of records to be processed and entered into the Electronic Health Record. Reconcile and maintain accurate task queues of records to be processed and entered into the Electronic Health Record. Report and troubleshoot issues with the Electronic Health Record functionality. Meets productivity and quality standards * Process Protected Health Information data in compliance with regulatory requirements of the health care system and from unauthorized access and use. File and Store Records in an organized method to allow ease of retrieval and accessibility in an efficient manner. Understands and practices proper release of information for patients and/or requestors in compliance with confidentiality policies and regulations. Process and maintain health records in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system for entry into the Electronic Health Record database. Meets quality and productivity standards. Understands policies, procedures, and priorities; seeking clarification as needed. 20% * Provides customer service. Assist medical and hospital staff and visitors promptly and efficiently. Works and communicates in a positive manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel * Report and troubleshoot issues with the Electronic Health Record functionality * Meets productivity and quality standards * Participates in continuously assessing and improving departmental performance * Performs other duties as requested/assigned by Director, Supervisor or designee Required Qualifications: * Req High school or equivalent * Req Electronic Health Record/Cerner experience * Req Proficient in Microsoft Office (i.e., Microsoft Word, Outlook, Excel), PC literacy. * Req Typing speed 60 wpm. * Req Advanced writing and communication skills required. * Req Customer Service experience * Req Understands and practices proper release of information for patients and/or requestors, maintaining confidentiality policies. * Req Demonstrates ability to understand policies and procedures and priorities Preferred Qualifications: * Pref 1 year Experience in Health Information Management in an acute care facility. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Escorts patients to x-ray and exam rooms, monitors patient flow, assists physicians with minor clinical procedures including staple removal, suture removal, and wound care. Casting and splinting removal and application as directed by the physician. Supply utilization tracking and ordering, including stocking exam rooms and work stations. Schedules diagnostic tests ordered by the physician as needed. Reviews and codes charge slips, submits insurance claims. Returns patient phone calls. Performs various office and clerical duties. Must work with any and every physician in the unit/department/clinic. Escorts patients to x-ray and exam rooms, monitors patient flow, assists physicians with minor clinical procedures including staple removal, suture removal, and wound care. Casting and splinting removal and application as directed by the physician. Supply utilization tracking and ordering, including stocking exam rooms and work stations. Schedules diagnostic tests ordered by the physician as needed. Reviews and codes charge slips, submits insurance claims. Returns patient phone calls. Performs various office and clerical duties. Must work with any and every physician in the Orthopaedic Clinic. Other duties as assigned. Essential Duties: Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s). Escorts patients to exam rooms, performs vitals and enters all required information in Cerner. Reviews and codes charge slips for patient care services rendered and/or surgeries performed in accordance with department deadlines. Develops supporting documentation for insurance claims and submits claims to insurance carriers. Covers front desk when needed for breaks, lunches, call outs, vacations. Assists physicians with minor orthopaedic clinical procedures including staple removal, suture removal, and wound care. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Submits all workers compensation and HMO requests. Relays disability status to adjusters and nurse case managers. Returns patient phone calls in a timely manner in accordance with departmental policy. Casting and splinting removal and application as directed by the physician. Supply utilization including tracking of supplies used and ordering new supplies in a timely manner in order to keep clinic stocked appropriately. Stocks exam rooms and work stations to ensure all supplies are available prior to clinic times. Checks supplies and medications (if applicable) for expiration dates and disposes of them according to hospital and Joint Commission standards. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Specialized/technical training Graduate from an accredited school of Orthopaedic Program. Req 6 - 12 months; Combined education/experience as substitute for minimum experience At least 6 months casting experience in a an acute care setting Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: Pref Specialized/technical training Graduate from an accredited Medical Assistant Certificate/Diploma program Pref Spanish language skills. Pref Knowledge of medical terminology. Pref Familiarity with word processing, IDX, AS400 and scheduling software. Pref 1 year Preferably a year of experience as a medical assistant in an acute care setting. Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Orthopaedic Technologist Certified (OTC) Certification by the National Board for Certification of Orthopaedic Technologists OR Registered Orthopaedic Techonologist (ROT) American Society of Orthopaedic Professionals The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned. Escorts patients to x-ray and exam rooms, monitors patient flow, assists physicians with minor clinical procedures including staple removal, suture removal, and wound care. Schedules diagnostic tests ordered by the physician as needed. Reviews and codes charge slips, submits insurance claims. Returns patient phone calls. Must work with any and every physician in the Orthopaedic Clinic. Performs various office and clerical duties and other duties as assigned. Essential Duties: * Determines patient care needs and directs patients accordingly. * Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. * Prepares patients for examinations. Obtains and records vital signs. * Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected. . * Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate. * Ensures that physician orders for medications and treatments are implemented by the appropriate staff. * Provides coverage/relief for co-workers. Communicates directly with co-workers the status of all patients when providing coverage. * Assists the physician with exams and procedures. * Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor. * Performs other duties as assigned. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program * Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: * Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care setting * Pref Spanish language skills. * Pref Knowledge of orthopaedic medical terminology. * Pref Familiarity with word processing, IDX, GECB, COR Schuynet, Cerner, ProSolv, EPF and scheduling software. Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: Clinical Duties Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. Perform all necessary tests for providers to adequately diagnose patients. May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. Be willing to be trained and use newer technologies (training will be provided). Assist and educate patients on how to take their medications. Handle daily schedule to assure that patients are seen at proper intervals. Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. Properly clean/disinfect instruments and equipment routinely. Prepare the necessary supplies for diagnostic testing, exams, and procedures. Provide basic maintenance of all clinic equipment. Ensure instruments and devices are clean, fully functional, and sterilized if necessary. Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. Consult with physician concerning test results and alert physician to positive test results or test abnormalities. Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. Monitor and track work requests. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. Obtain, document and update in appropriate system(s) all necessary patient information. Provide technical support services where needed. General Administrative Duties Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. Respond to patient messages and/or voicemails, same day. Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. For cancellations and no-shows, follow appropriate steps as per policy. Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. Assist providers in performing schedule changes. Review active worklist(s) and address patient account needs. Always maintain and protect patient confidentiality. Keep clinic and patient reception area(s) organized and neat. Maintain adequate levels of front and back-office supplies. Assist with abstracting, scanning, and cataloging paper records into the electronic record. Support and participate in department huddles and team meetings. Demonstrate KNOWN service standards. Greet Patients and Perform Check-In/Out Process Interface with electronic medical records and scheduling system(s). Provide excellent customer service. Verify/update demographic and insurance information. Confirm/obtain Primary Care Provider and Referring Provider information. Scan insurance/ID card(s) and any other pertinent insurance material(s). Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. Assure patient has completed patient questionnaire(s), as needed. For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. Arrive patients using the proper registration system(s). Politely inform patients of possible delays relating to their appointments. Collate chart appropriately. Perform patient encounter in computer system(s). Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. Make calls for patient transportation, upon appropriate patient request. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. Patient Registration and Appointment Scheduling Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. Verify coverage with appropriate insurance or health care plan carrier. Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). Ensure patients are accurately scheduled. Input validated patient registration information into the organization's information systems. Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. Provide information to callers regarding the department and its patient care services. Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers. Provide location and office hours of emergency services to patients who state they are experiencing an emergency. Perform other duties or projects, as assigned, or requested. Required Qualifications: Req High school or equivalent Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. Req 1 year Experience in outpatient or ambulatory clinic setting Req Experience with an electronic medical record (EMR) Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. Req Ability to interact effectively with patients, staff, and physicians. Req Ability to multitask effectively. Req Ability to work as a team member in hospital operations/ambulatory services setting. Req Ability to work with Microsoft Word & Excel software. Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. Req Knowledge and proficiency with insurance. Req Knowledge of Medical/CCS billing/authorization guidelines. Req Knowledge of the operations and maintenance of patient-related testing equipment. Req Skill in acquiring accurate medical histories. Req Strong insurance verification and pre-registration background. Req Strong organizational and follow-up skills. Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: * Clinical Duties * Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. * Perform all necessary tests for providers to adequately diagnose patients. * May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. * May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. * May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. * Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. * Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. * Be willing to be trained and use newer technologies (training will be provided). * Assist and educate patients on how to take their medications. * Handle daily schedule to assure that patients are seen at proper intervals. * Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. * Properly clean/disinfect instruments and equipment routinely. * Prepare the necessary supplies for diagnostic testing, exams, and procedures. * Provide basic maintenance of all clinic equipment. * Ensure instruments and devices are clean, fully functional, and sterilized if necessary. * Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. * Consult with physician concerning test results and alert physician to positive test results or test abnormalities. * Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. * Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. * Monitor and track work requests. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. * Obtain, document and update in appropriate system(s) all necessary patient information. * Provide technical support services where needed. * General Administrative Duties * Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. * Respond to patient messages and/or voicemails, same day. * Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. * For cancellations and no-shows, follow appropriate steps as per policy. * Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. * Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. * Assist providers in performing schedule changes. * Review active worklist(s) and address patient account needs. * Always maintain and protect patient confidentiality. * Keep clinic and patient reception area(s) organized and neat. * Maintain adequate levels of front and back-office supplies. * Assist with abstracting, scanning, and cataloging paper records into the electronic record. * Support and participate in department huddles and team meetings. * Demonstrate KNOWN service standards. * Greet Patients and Perform Check-In/Out Process * Interface with electronic medical records and scheduling system(s). * Provide excellent customer service. * Verify/update demographic and insurance information. * Confirm/obtain Primary Care Provider and Referring Provider information. * Scan insurance/ID card(s) and any other pertinent insurance material(s). * Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. * Assure patient has completed patient questionnaire(s), as needed. * For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. * Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. * Arrive patients using the proper registration system(s). * Politely inform patients of possible delays relating to their appointments. * Collate chart appropriately. * Perform patient encounter in computer system(s). * Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). * Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. * Make calls for patient transportation, upon appropriate patient request. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. * Patient Registration and Appointment Scheduling * Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. * Verify coverage with appropriate insurance or health care plan carrier. * Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). * Ensure patients are accurately scheduled. * Input validated patient registration information into the organization's information systems. * Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. * Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. * Provide information to callers regarding the department and its patient care services. * Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. * For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. * Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. "Other documentation" may include, for example, pertinent notes from previously seen providers. * Provide location and office hours of emergency services to patients who state they are experiencing an emergency. * Perform other duties or projects, as assigned, or requested. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. * Req 1 year Experience in outpatient or ambulatory clinic setting * Req Experience with an electronic medical record (EMR) * Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. * Req Ability to interact effectively with patients, staff, and physicians. * Req Ability to multitask effectively. * Req Ability to work as a team member in hospital operations/ambulatory services setting. * Req Ability to work with Microsoft Word & Excel software. * Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. * Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. * Req Knowledge and proficiency with insurance. * Req Knowledge of Medical/CCS billing/authorization guidelines. * Req Knowledge of the operations and maintenance of patient-related testing equipment. * Req Skill in acquiring accurate medical histories. * Req Strong insurance verification and pre-registration background. * Req Strong organizational and follow-up skills. * Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant III, the incumbent will be responsible for performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care. This incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). In addition, the Medical Assistant III will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling surgeries/procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: * Clinical Duties * Performing complex and/or specialized patient-oriented procedures under the supervision of a clinician, Registered Nurse (RN), or Licensed Vocational Nurse (LVN) to ensure safe patient care. * Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. * Perform all necessary tests for providers to adequately diagnose patients. * May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. * May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. * May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. * Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. * Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. * Be willing to be trained and use newer technologies (training will be provided). * Assist and educate patients on how to take their medications. * Handle daily schedule to assure that patients are seen at proper intervals. * Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. * Properly clean/disinfect instruments and equipment routinely. * Prepare the necessary supplies for diagnostic testing, exams, and procedures. * Provide basic maintenance of all clinic equipment. * Ensure instruments and devices are clean, fully functional, and sterilized if necessary. * Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. * Consult with physician concerning test results and alert physician to positive test results or test abnormalities. * Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. * Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. * Monitor and track work requests. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. * Obtain, document and update in appropriate system(s) all necessary patient information. * Provide technical support services where needed. * General Administrative Duties * Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. * Respond to patient messages and/or voicemails, same day. * Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. * For cancellations and no-shows, follow appropriate steps as per policy. * Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. * Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. * Assist providers in performing schedule changes. * Review active worklist(s) and address patient account needs. * Always maintain and protect patient confidentiality. * Keep clinic and patient reception area(s) organized and neat. * Maintain adequate levels of front and back-office supplies. * Assist with abstracting, scanning, and cataloging paper records into the electronic record. * Support and participate in department huddles and team meetings. * Demonstrate KNOWN service standards. * Greet Patients and Perform Check-In/Out Process * Interface with electronic medical records and scheduling system(s). * Provide excellent customer service. * Verify/update demographic and insurance information. * Confirm/obtain Primary Care Provider and Referring Provider information. * Scan insurance/ID card(s) and any other pertinent insurance material(s). * Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. * Assure patient has completed patient questionnaire(s), as needed. * For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. * Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. * Arrive patients using the proper registration system(s). * Politely inform patients of possible delays relating to their appointments. * Collate chart appropriately. * Perform patient encounter in computer system(s). * Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). * Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. * Make calls for patient transportation, upon appropriate patient request. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. * Patient Registration and Appointment Scheduling * Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. * Verify coverage with appropriate insurance or health care plan carrier. * Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). * Ensure patients are accurately scheduled. * Input validated patient registration information into the organization's information systems. * Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. * Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. * Provide information to callers regarding the department and its patient care services. * Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. * For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. * Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. "Other documentation" may include, for example, pertinent notes from previously seen providers. * Provide location and office hours of emergency services to patients who state they are experiencing an emergency. * Perform other duties or projects, as assigned, or requested. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. * Req 2 years Experience in outpatient or ambulatory clinic setting * Req Specialized patient-oriented procedures experience (ex. phlebotomy, sterile processing, or related) * Req Experience with an electronic medical record (EMR) * Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. * Req Ability to interact effectively with patients, staff, and physicians. * Req Ability to multitask effectively. * Req Ability to work as a team member in hospital operations/ambulatory services setting. * Req Ability to work with Microsoft Word & Excel software. * Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. * Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. * Req Knowledge and proficiency with insurance. * Req Knowledge of Medical/CCS billing/authorization guidelines. * Req Knowledge of the operations and maintenance of patient-related testing equipment. * Req Skill in acquiring accurate medical histories. * Req Strong insurance verification and pre-registration background. * Req Strong organizational and follow-up skills. * Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: * Pref Prior experience as a Medical Assistant, Phlebotomist, Support Coordinator, and/or related role highly desired Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association. * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: * Clinical Duties * Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. * Perform all necessary tests for providers to adequately diagnose patients. * May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. * May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. * May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. * Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. * Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. * Be willing to be trained and use newer technologies (training will be provided). * Assist and educate patients on how to take their medications. * Handle daily schedule to assure that patients are seen at proper intervals. * Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. * Properly clean/disinfect instruments and equipment routinely. * Prepare the necessary supplies for diagnostic testing, exams, and procedures. * Provide basic maintenance of all clinic equipment. * Ensure instruments and devices are clean, fully functional, and sterilized if necessary. * Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. * Consult with physician concerning test results and alert physician to positive test results or test abnormalities. * Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. * Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. * Monitor and track work requests. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. * Obtain, document and update in appropriate system(s) all necessary patient information. * Provide technical support services where needed. * General Administrative Duties * Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. * Respond to patient messages and/or voicemails, same day. * Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. * For cancellations and no-shows, follow appropriate steps as per policy. * Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. * Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. * Assist providers in performing schedule changes. * Review active worklist(s) and address patient account needs. * Always maintain and protect patient confidentiality. * Keep clinic and patient reception area(s) organized and neat. * Maintain adequate levels of front and back-office supplies. * Assist with abstracting, scanning, and cataloging paper records into the electronic record. * Support and participate in department huddles and team meetings. * Demonstrate KNOWN service standards. * Greet Patients and Perform Check-In/Out Process * Interface with electronic medical records and scheduling system(s). * Provide excellent customer service. * Verify/update demographic and insurance information. * Confirm/obtain Primary Care Provider and Referring Provider information. * Scan insurance/ID card(s) and any other pertinent insurance material(s). * Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. * Assure patient has completed patient questionnaire(s), as needed. * For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. * Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. * Arrive patients using the proper registration system(s). * Politely inform patients of possible delays relating to their appointments. * Collate chart appropriately. * Perform patient encounter in computer system(s). * Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). * Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. * Make calls for patient transportation, upon appropriate patient request. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. * Patient Registration and Appointment Scheduling * Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. * Verify coverage with appropriate insurance or health care plan carrier. * Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). * Ensure patients are accurately scheduled. * Input validated patient registration information into the organization's information systems. * Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. * Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. * Provide information to callers regarding the department and its patient care services. * Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. * For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. * Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. "Other documentation" may include, for example, pertinent notes from previously seen providers. * Provide location and office hours of emergency services to patients who state they are experiencing an emergency. * Perform other duties or projects, as assigned, or requested. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. * Req 1 year Experience in outpatient or ambulatory clinic setting * Req Experience with an electronic medical record (EMR) * Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. * Req Ability to interact effectively with patients, staff, and physicians. * Req Ability to multitask effectively. * Req Ability to work as a team member in hospital operations/ambulatory services setting. * Req Ability to work with Microsoft Word & Excel software. * Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. * Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. * Req Knowledge and proficiency with insurance. * Req Knowledge of Medical/CCS billing/authorization guidelines. * Req Knowledge of the operations and maintenance of patient-related testing equipment. * Req Skill in acquiring accurate medical histories. * Req Strong insurance verification and pre-registration background. * Req Strong organizational and follow-up skills. * Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: Clinical Duties Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. Perform all necessary tests for providers to adequately diagnose patients. May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. Be willing to be trained and use newer technologies (training will be provided). Assist and educate patients on how to take their medications. Handle daily schedule to assure that patients are seen at proper intervals. Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. Properly clean/disinfect instruments and equipment routinely. Prepare the necessary supplies for diagnostic testing, exams, and procedures. Provide basic maintenance of all clinic equipment. Ensure instruments and devices are clean, fully functional, and sterilized if necessary. Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. Consult with physician concerning test results and alert physician to positive test results or test abnormalities. Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. Monitor and track work requests. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. Obtain, document and update in appropriate system(s) all necessary patient information. Provide technical support services where needed. General Administrative Duties Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. Respond to patient messages and/or voicemails, same day. Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. For cancellations and no-shows, follow appropriate steps as per policy. Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. Assist providers in performing schedule changes. Review active worklist(s) and address patient account needs. Always maintain and protect patient confidentiality. Keep clinic and patient reception area(s) organized and neat. Maintain adequate levels of front and back-office supplies. Assist with abstracting, scanning, and cataloging paper records into the electronic record. Support and participate in department huddles and team meetings. Demonstrate KNOWN service standards. Greet Patients and Perform Check-In/Out Process Interface with electronic medical records and scheduling system(s). Provide excellent customer service. Verify/update demographic and insurance information. Confirm/obtain Primary Care Provider and Referring Provider information. Scan insurance/ID card(s) and any other pertinent insurance material(s). Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. Assure patient has completed patient questionnaire(s), as needed. For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. Arrive patients using the proper registration system(s). Politely inform patients of possible delays relating to their appointments. Collate chart appropriately. Perform patient encounter in computer system(s). Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. Make calls for patient transportation, upon appropriate patient request. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. Patient Registration and Appointment Scheduling Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. Verify coverage with appropriate insurance or health care plan carrier. Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). Ensure patients are accurately scheduled. Input validated patient registration information into the organization's information systems. Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. Provide information to callers regarding the department and its patient care services. Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers. Provide location and office hours of emergency services to patients who state they are experiencing an emergency. Perform other duties or projects, as assigned, or requested. Required Qualifications: Req High school or equivalent Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. Req 1 year Experience in outpatient or ambulatory clinic setting Req Experience with an electronic medical record (EMR) Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. Req Ability to interact effectively with patients, staff, and physicians. Req Ability to multitask effectively. Req Ability to work as a team member in hospital operations/ambulatory services setting. Req Ability to work with Microsoft Word & Excel software. Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. Req Knowledge and proficiency with insurance. Req Knowledge of Medical/CCS billing/authorization guidelines. Req Knowledge of the operations and maintenance of patient-related testing equipment. Req Skill in acquiring accurate medical histories. Req Strong insurance verification and pre-registration background. Req Strong organizational and follow-up skills. Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: * Clinical Duties * Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. * Perform all necessary tests for providers to adequately diagnose patients. * May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. * May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. * May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. * Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. * Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. * Be willing to be trained and use newer technologies (training will be provided). * Assist and educate patients on how to take their medications. * Handle daily schedule to assure that patients are seen at proper intervals. * Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. * Properly clean/disinfect instruments and equipment routinely. * Prepare the necessary supplies for diagnostic testing, exams, and procedures. * Provide basic maintenance of all clinic equipment. * Ensure instruments and devices are clean, fully functional, and sterilized if necessary. * Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. * Consult with physician concerning test results and alert physician to positive test results or test abnormalities. * Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. * Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. * Monitor and track work requests. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. * Obtain, document and update in appropriate system(s) all necessary patient information. * Provide technical support services where needed. * General Administrative Duties * Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. * Respond to patient messages and/or voicemails, same day. * Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. * For cancellations and no-shows, follow appropriate steps as per policy. * Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. * Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. * Assist providers in performing schedule changes. * Review active worklist(s) and address patient account needs. * Always maintain and protect patient confidentiality. * Keep clinic and patient reception area(s) organized and neat. * Maintain adequate levels of front and back-office supplies. * Assist with abstracting, scanning, and cataloging paper records into the electronic record. * Support and participate in department huddles and team meetings. * Demonstrate KNOWN service standards. * Greet Patients and Perform Check-In/Out Process * Interface with electronic medical records and scheduling system(s). * Provide excellent customer service. * Verify/update demographic and insurance information. * Confirm/obtain Primary Care Provider and Referring Provider information. * Scan insurance/ID card(s) and any other pertinent insurance material(s). * Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. * Assure patient has completed patient questionnaire(s), as needed. * For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. * Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. * Arrive patients using the proper registration system(s). * Politely inform patients of possible delays relating to their appointments. * Collate chart appropriately. * Perform patient encounter in computer system(s). * Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). * Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. * Make calls for patient transportation, upon appropriate patient request. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. * Patient Registration and Appointment Scheduling * Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. * Verify coverage with appropriate insurance or health care plan carrier. * Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). * Ensure patients are accurately scheduled. * Input validated patient registration information into the organization's information systems. * Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. * Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. * Provide information to callers regarding the department and its patient care services. * Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. * For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. * Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. "Other documentation" may include, for example, pertinent notes from previously seen providers. * Provide location and office hours of emergency services to patients who state they are experiencing an emergency. * Perform other duties or projects, as assigned, or requested. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. * Req 1 year Experience in outpatient or ambulatory clinic setting * Req Experience with an electronic medical record (EMR) * Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. * Req Ability to interact effectively with patients, staff, and physicians. * Req Ability to multitask effectively. * Req Ability to work as a team member in hospital operations/ambulatory services setting. * Req Ability to work with Microsoft Word & Excel software. * Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. * Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. * Req Knowledge and proficiency with insurance. * Req Knowledge of Medical/CCS billing/authorization guidelines. * Req Knowledge of the operations and maintenance of patient-related testing equipment. * Req Skill in acquiring accurate medical histories. * Req Strong insurance verification and pre-registration background. * Req Strong organizational and follow-up skills. * Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, performs EKGs, prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned. Essential Duties: Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Performs other duties as assigned. Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s). Reviews and codes charge slips for patient care services rendered and/or surgeries performed in accordance with department deadlines. Develops supporting documentation for insurance claims and submits claims to insurance carriers. Assists physicians with minor orthopaedic clinical procedures including staple removal, suture removal, and wound care. Submits all workers compensation and HMO requests. Relays disability status to adjusters and nurse case managers. Returns patient phone calls in a timely manner in accordance with departmental policy. Performs other duties as assigned. Required Qualifications: Req High school or equivalent. Req Specialized/technical training Graduate from an accredited school of Medical Assistant Certificate/Diploma program. Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications Pref 1 year; Combined education/experience as substitute for minimum experience Experience in acute care setting. Pref Spanish language skills. Pref Knowledge of orthopaedic medical terminology. Pref Familiarity with word processing, IDX, GECB, COR Schuynet, Cerner, ProSolv, EPF and scheduling software. Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association. Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant I, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. Essential Duties: * Clinical Duties * Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. * Perform all necessary tests for providers to adequately diagnose patients. * May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. * May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. * May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. * Provide assistance to physicians during minor surgical procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. * Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. * Be willing to be trained and use newer technologies (training will be provided). * Assist and educate patients on how to take their medications. * Handle daily schedule to assure that patients are seen at proper intervals. * Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. * Properly clean/disinfect instruments and equipment routinely. * Prepare the necessary supplies for diagnostic testing, exams, and procedures. * Provide basic maintenance of all clinic equipment. * Ensure instruments and devices are clean, fully functional, and sterilized if necessary. * Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. * Consult with physician concerning test results and alert physician to positive test results or test abnormalities. * Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. * Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. * Monitor and track work requests. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. * Obtain, document and update in appropriate system(s) all necessary patient information. * Provide technical support services where needed. * General Administrative Duties * Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. * Respond to patient messages and/or voicemails, same day. * Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. * For cancellations and no-shows, follow appropriate steps as per policy. * Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. * Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. * Assist providers in performing schedule changes. * Review active worklist(s) and address patient account needs. * Always maintain and protect patient confidentiality. * Keep clinic and patient reception area(s) organized and neat. * Maintain adequate levels of front and back-office supplies. * Assist with abstracting, scanning, and cataloging paper records into the electronic record. * Support and participate in department huddles and team meetings. * Demonstrate KNOWN service standards. * Greet Patients and Perform Check-In/Out Process * Interface with electronic medical records and scheduling system(s). * Provide excellent customer service. * Verify/update demographic and insurance information. * Confirm/obtain Primary Care Provider and Referring Provider information. * Scan insurance/ID card(s) and any other pertinent insurance material(s). * Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. * Assure patient has completed patient questionnaire(s), as needed. * For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. * Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. * Arrive patients using the proper registration system(s). * Politely inform patients of possible delays relating to their appointments. * Collate chart appropriately. * Perform patient encounter in computer system(s). * Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). * Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. * Make calls for patient transportation, upon appropriate patient request. * Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. * Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. * Perform other duties or projects, as assigned, or requested. Required Qualifications: * Req High school or equivalent * Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. * Req Ability to work with an electronic medical record (EMR) * Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. * Req Ability to interact effectively with patients, staff, and physicians. * Req Ability to multitask effectively. * Req Ability to work as a team member in hospital operations/ambulatory services setting. * Req Ability to work with Microsoft Word & Excel software. * Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. * Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. * Req Knowledge of the operations and maintenance of patient-related testing equipment. * Req Skill in acquiring accurate medical histories. * Req Strong organizational and follow-up skills. * Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: * Pref 1 year Experience in outpatient or ambulatory clinic setting Required Licenses/Certifications: * Req Basic Life Support (BLS) Healthcare Provider from American Heart Association * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness. Essential Duties: Clinical Duties Accurately document, record, and update patient's medical history, and all other medical information as requested by provider, in electronic and/or paper medical record. Perform all necessary tests for providers to adequately diagnose patients. May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered. May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered. May administer immunizations, injections and medication, within scope of practice and as per provider's orders, and complies with immunization and medication administration handling and storage policy and procedure. Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing. Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills. Be willing to be trained and use newer technologies (training will be provided). Assist and educate patients on how to take their medications. Handle daily schedule to assure that patients are seen at proper intervals. Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials. Properly clean/disinfect instruments and equipment routinely. Prepare the necessary supplies for diagnostic testing, exams, and procedures. Provide basic maintenance of all clinic equipment. Ensure instruments and devices are clean, fully functional, and sterilized if necessary. Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate. Consult with physician concerning test results and alert physician to positive test results or test abnormalities. Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel. Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education. Monitor and track work requests. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests. Obtain, document and update in appropriate system(s) all necessary patient information. Provide technical support services where needed. General Administrative Duties Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records. Respond to patient messages and/or voicemails, same day. Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed. For cancellations and no-shows, follow appropriate steps as per policy. Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities. Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff. Assist providers in performing schedule changes. Review active worklist(s) and address patient account needs. Always maintain and protect patient confidentiality. Keep clinic and patient reception area(s) organized and neat. Maintain adequate levels of front and back-office supplies. Assist with abstracting, scanning, and cataloging paper records into the electronic record. Support and participate in department huddles and team meetings. Demonstrate KNOWN service standards. Greet Patients and Perform Check-In/Out Process Interface with electronic medical records and scheduling system(s). Provide excellent customer service. Verify/update demographic and insurance information. Confirm/obtain Primary Care Provider and Referring Provider information. Scan insurance/ID card(s) and any other pertinent insurance material(s). Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient's signature(s) on all relevant forms. Assure patient has completed patient questionnaire(s), as needed. For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate. Accurately collect co-payments/deductibles and patient's fees for services via check, cash, or credit card and document, per protocol. Arrive patients using the proper registration system(s). Politely inform patients of possible delays relating to their appointments. Collate chart appropriately. Perform patient encounter in computer system(s). Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient's provider(s). Provide disposable dark glasses (i.e., mydriatic specs) for patient's that have been dilated. Make calls for patient transportation, upon appropriate patient request. Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment. Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests. Patient Registration and Appointment Scheduling Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions. Verify coverage with appropriate insurance or health care plan carrier. Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s). Ensure patients are accurately scheduled. Input validated patient registration information into the organization's information systems. Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient's appointments. Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location. Provide information to callers regarding the department and its patient care services. Correctly enter patients' recalls for patients' future visits in the appropriate practice management systems. For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty. Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers. Provide location and office hours of emergency services to patients who state they are experiencing an emergency. Perform other duties or projects, as assigned, or requested. Required Qualifications: Req High school or equivalent Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program. Req 1 year Experience in outpatient or ambulatory clinic setting Req Experience with an electronic medical record (EMR) Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies. Req Ability to interact effectively with patients, staff, and physicians. Req Ability to multitask effectively. Req Ability to work as a team member in hospital operations/ambulatory services setting. Req Ability to work with Microsoft Word & Excel software. Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence. Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting. Req Knowledge and proficiency with insurance. Req Knowledge of Medical/CCS billing/authorization guidelines. Req Knowledge of the operations and maintenance of patient-related testing equipment. Req Skill in acquiring accurate medical histories. Req Strong insurance verification and pre-registration background. Req Strong organizational and follow-up skills. Req Working knowledge of basic medical terminology and diseases. Preferred Qualifications: Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Escorts patients to x-ray and exam rooms, monitors patient flow, assists physicians with minor clinical procedures including staple removal, suture removal, and wound care. Casting and splinting removal and application as directed by the physician. Supply utilization tracking and ordering, including stocking exam rooms and work stations. Schedules diagnostic tests ordered by the physician as needed. Reviews and codes charge slips, submits insurance claims. Returns patient phone calls. Performs various office and clerical duties. Must work with any and every physician in the unit/department/clinic. Essential Duties: Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services. Schedules appointments with ancillary departments or other care providers as needed. Maintains master calendar for physician(s). Escorts patients to exam rooms, performs vitals and enters all required information in Cerner. Reviews and codes charge slips for patient care services rendered and/or surgeries performed in accordance with department deadlines. Develops supporting documentation for insurance claims and submits claims to insurance carriers. Covers front desk when needed for breaks, lunches, call outs, vacations. Assists physicians with minor orthopedic clinical procedures including staple removal, suture removal, and wound care. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Submits all workers compensation and HMO requests. Relays disability status to adjusters and nurse case managers. Returns patient phone calls in a timely manner in accordance with departmental policy. Casting and splinting removal and application as directed by the physician. Supply utilization including tracking of supplies used and ordering new supplies in a timely manner in order to keep clinic stocked appropriately. Stocks exam rooms and work stations to ensure all supplies are available prior to clinic times. Checks supplies and medications (if applicable) for expiration dates and disposes of them according to hospital and Joint Commission standards. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Specialized/technical training Graduate from an accredited school of Orthopedic Program. Req 6 - 12 months; Combined education/experience as substitute for minimum experience At least 6 months casting experience in a an acute care setting Req Ability to communicate effectively in English both verbally and in writing. Preferred Qualifications: Pref Specialized/technical training Graduate from an accredited Medical Assistant Certificate/Diploma program Pref 1 year Preferably a year of experience as a medical assistant in an acute care setting. Pref Spanish language skills. Pref Knowledge of medical terminology. Pref Familiarity with word processing, IDX, AS400 and scheduling software. Required Licenses/Certifications: Req Basic Life Support (BLS) Healthcare Provider from American Heart Association Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Orthopedic Technologist Certified (OTC) Certification by the National Board for Certification of Orthopedic Technologists OR Registered Orthopedic Technologist (ROT) American Society of Orthopedic Professionals The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, .education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************