Patient Access Representative jobs at Eisenhower Medical Center - 32 jobs

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). * Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. * Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum typing skills of 35 wpm * Demonstrated working knowledge of PC/CRT/printer * Knowledge of function and relationships within a hospital environment preferred * Customer service skills and experience * Ability to work in a fast paced environment * Ability to receive and express detailed information through oral and written communications * Understanding of Third Party Payor requirements preferred * Understanding of Compliance standards preferred * Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department. * Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. * Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. * Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High School Diploma or GED required. * 0 - 1 year in a Customer Service role. * 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred * Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to sit at computer terminal for extended periods of time. * Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. * Occasionally lift/carry items weighing up to 25 lbs. * Frequent prolonged standing, sitting, and walking. * Occasionally push a wheelchair to assist patients with mobility problems. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Hospital administration * Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER * Must be available to work hours and days as needed based on departmental/system demands. Compensation and Benefit Information Compensation * Pay: $24.00 - $28.50 per hour. * Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Bilingual Spanish Speaker Highly Preferred Responsible for duties in support of departmental efficiencies which may include: but not limited to performing administrative duties, scheduling, registration, reception and patient check out functions. Must obtain complete and accurate patient demographic information. Registration Representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. Education: Required: High school diploma or equivalent Preferred: Some college coursework Experience: Required: Customer service experience. Preferred: Administrative experience in medical facility, health insurance, or related area. #LI-MS3 Schedule management, including calendars and schedules for providers at various facilities. Takes meeting notes, minutes, and follow-up action items. Completes data entry and creates various reports for departments and management. Provides world-class customer service and completes full patient registration. Explains and secures Hospital & patient legal forms (e.g., Advance Directives, EMTALA). Schedules diagnostic procedures, enters data, and provides appointment instructions. Educates patients about financial liabilities and employs proper collection techniques. Performs cash reconciliation and secured payment entry per policies. Verifies insurance, benefits, coverage, eligibility, and medical necessity. Obtains insurance authorizations and secures inpatient visit notification to payors.

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community. At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include: * Medical, dental, vision, and life insurance * 401(k) retirement savings plan with employer match * Generous paid time off * Career development and continuing education opportunities * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance Note: Eligibility for benefits may vary by location and is determined by employment status * Schedule management, including calendars and schedules for providers at various facilities. * Takes meeting notes, minutes, and follow-up action items. * Completes data entry and creates various reports for departments and management. * Provides world-class customer service and completes full patient registration. * Explains and secures Hospital & patient legal forms (e.g., Advance Directives, EMTALA). * Schedules diagnostic procedures, enters data, and provides appointment instructions. * Educates patients about financial liabilities and employs proper collection techniques. * Performs cash reconciliation and secured payment entry per policies. * Verifies insurance, benefits, coverage, eligibility, and medical necessity. * Obtains insurance authorizations and secures inpatient visit notification to payors. Bilingual Spanish Speaker Highly Preferred Responsible for duties in support of departmental efficiencies which may include: but not limited to performing administrative duties, scheduling, registration, reception and patient check out functions. Must obtain complete and accurate patient demographic information. Registration Representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. Education: Required: High school diploma or equivalent Preferred: Some college coursework Experience: Required: Customer service experience. Preferred: Administrative experience in medical facility, health insurance, or related area. #LI-MS3 Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

**Facility:** Corporate Offices **City** San Diego **Department** **Job Status** Regular **Shift** Variable **FTE** 1 **Shift Start Time** **Shift End Time** Emergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians; Driver's License - CA Department of Motor Vehicles; Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; H.S. Diploma or Equivalent; Bachelor's Degree **Hours** **:** **Shift Start Time:** **Shift End Time:** **AWS Hours Requirement:** **Additional Shift Information:** **Weekend Requirements:** **On-Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):** $32.730 - $40.910 - $45.810 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. **What You Will Do** Responsible for ensuring coordination of care and related services for Sharp International and Global Patient Services (GPS) patient populations. Work as an effective team member to ensure each patient is supported throughout the continuum of care beginning with inquiry on available services at Sharp Healthcare (SHC) through returning to home. Serve as a liaison with multiple internal and external personnel and organizations including, but not limited to, SHC hospitals, clinics, outside health care facilities, providers, governmental agencies, insurance companies, cruise lines, air and ground ambulance companies. Assist with coordinating all financial processes involving domestic and international insurance companies, third party administrators, patients, SHC financial and contracting departments to facilitate patient care and proper reimbursement to SHC. **Required Qualifications** + H.S. Diploma or Equivalent + 2 Years experience in an acute care hospital setting in a position with direct patient and medical staff contact. + Driver's License - CA Department of Motor Vehicles -REQUIRED **Preferred Qualifications** + Bachelor's Degree in healthcare related field. + Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED + Emergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians -PREFERRED **Other Qualification Requirements** + Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines. **Essential Functions** + Functions as liaison between patients, families, payors, external case managers and interdisciplinary team.Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management, social work, physicians, business services, patients and their family members, other department staff and other internal and external customers.Responsibilities extend beyond the episode of care to encompass coordination of care across the continuum of care beginning with inquiry and intake to returning home, whether in the US or abroad.Interact with patients, family members/companions, and hospital staff to assist coordination of hospital and outpatient care requests and needs.Travel between hospitals and clinics to meet with patients and staff in-person.Accurately communicate appropriate finance/billing information to applicable finance departments and billing personnel and obtains payment authorizations when applicable.Attend hospital based and outpatient interdisciplinary team meetings on an ongoing basis. + Provides internal and external customer service Coordinate medical evacuations to a SHC hospital following departmental and organizational guidelines.Coordinate inpatient admissions, procedures, and outpatient care, while adhering to referral algorithms and personal/ cultural needs of patients and families.Coordinate any special needs or goods for the patients and their family members to meet culturally diverse populations.Respond to any identified patient and family requests for identified needs and services in a culturally sensitive manner.Remain in regular contact with patients, family/companion, hospital and clinic staffs, and other relevant business partners to ensure the patient is receiving services as requested and ascertain any additional needs or concerns to assure delivery of The Sharp Experience.Identifies individual cultural needs for each patient and assists with modifying any specifications in order to maintain cultural sensitivity while adhering to organizational policies, procedures and guidelines.Coordinate transportation for patients and families to and from the airport and to and from appointments surrounding hospital admission, hotel and outlying clinics.Assist in arranging special equipment needs, such as a wheelchair, walker, oxygen concentrator, etc.Collect complete medical records, including radiology CDs, and provide to patient on day of discharge or prior to departing San Diego.Obtain signed release of medical records form completed prior to patient's discharge or prior to the release of medical records.Coordinate appointments with patients' personal physicians prior to discharge and follow up after returning to their home.Identify patient/family needs related to education and discharge planning to assist them in making informed choices about their continuing care needs. + Effective self-direction and time management skills Demonstrate effective self-direction and time management.Maintains documentation in GPS SharePoint site in accordance with departmental guidelines.Complete and submit required documentation for travel assistance companies and domestic payers. + On Call responsibilities Share after hours, weekend, and holiday on-call responsibilities with GPS team members. + Completes other duties as assigned Participate in process improvement efforts to ensure that GPS patients receive appropriate, superb, quality services.Assist with clerical functions as needed.Participate in events, seminar and other marketing efforts for GPS business development and educational programs. **Knowledge, Skills, and Abilities** + Bilingual Spanish/English preferred. + Excellent customer service and communication skills with the ability to interact and collaborate as an effective member of an interdisciplinary team. + Ability to work independently in a continually changing environment. + Ability to organize, prioritize, and manage time effectively. + Must be able to work variable shifts including after hours, weekends and holidays. + Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity. + Ability to be on call after business hours, on weekends and holidays. + Working knowledge of medical terminology, insurances, billing, collections and patient registration. + Proficiency in all Microsoft Office programs, On Base, Cerner, and Centricity. + Ability to type 50 words per minute. + Unrestricted ability to work in hospitals and clinic. + Ability to read, speak, and write clearly in English. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

**Facility:** Corporate Offices **City** San Diego **Department** **Job Status** Per Diem **Shift** Variable **FTE** 0 **Shift Start Time** **Shift End Time** Certified Revenue Cycle Representative (CRCR) - HFMA; H.S. Diploma or Equivalent **Hours** **:** **Shift Start Time:** Variable **Shift End Time:** Variable **AWS Hours Requirement:** 8/40 - 8 Hour Shift **Additional Shift Information:** PM variable **Weekend Requirements:** As Needed **On-Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):** $25.550 - $31.860 - $35.680 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams. **What You Will Do** Obtains and verifies patient demographic, visit, and financial information in a manner that facilitates departmental efficiencies, maximum financial reimbursement, and promotes premier customer service. This position will place patients via computer to assigned medical, surgical, cardiac, and critical care beds according to the Bed Protocol. Bed assignment will be communicated to the receiving and transferring floors/departments via computer system and telephone system. In an effort to provide complete customer satisfaction, this position should accurately listen and respond appropriately to requests from physicians, inter-departments, and peers. To ensure patients are assigned rooms in an expedient manner, this position will utilize all critical resources within the organization to expedite this process. This position must ensure all paperwork and computer entry is checked for accuracy and will continually enhance their knowledge regarding processes. This position should give high priority to customer service and complete customer satisfaction. This position will coordinate the successful transfer and placement of patients within the organization. This position must be able to adjust through a rapidly changing environment. This position will participate in personal and professional growth, development, and continuous improvement in all critical success factors of people, service, quality, financial, and growth. This position will be required to work weekends, and holidays. **Required Qualifications** + 5 Years Hospital revenue cycle experience to include: admitting, pre billing, pre verification, or accounts receivable follow up **Preferred Qualifications** + H.S. Diploma or Equivalent + Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations. ICD-9, and CPT 4 coding experience + Certified Revenue Cycle Representative (CRCR) - HFMA -PREFERRED **Essential Functions** + BillingCompletes all functions required to process billing of all hospital visits by producing a prompt, clean bill drop 4-7 days post patient discharge. All billings comply with Federal, State and local billing guidelines and criteria without exception. Participate in the achievement of team billing goals through timely release of billable accounts and release of series bills.Functions include:Completes accurate demographic data, including validation or insurance benefits for each admission.Completes accurate visit data including updating accurate attending physician, diagnosis and patient location.Validates accurate orders in Cerner to ensure appropriate patient type and accommodation codes are selected.Complete and accurate insurance selection to include the competition of follow-up questions, notifications are made to payors within 24 hours.Insurance/physician notification â" documented accurately in patient visit and updated in insurance follow up questions.Signatures: COA, CMRI letter, financial waiver, denial letters updating registration fields to ensure alerts are triggered on account to ensure that rep on site will follow up with patient.Medical record numbers are not duplicated.Ensures there are no PHI breeches Screens accounts and make appropriate referrals to FC or On site staff for follow up on unfunded patients.Screens all Medicare inpatient admissions for 72-hour outpatient overlap.72-hour outpatient overlaps are used for Medicare inpatient admits.Complies with all rules and regulations governing Medicare and Medi-Cal billing.Any additional functions as described in Department memos or general updates, including assisting with pre-billing functions as assigned.Obtains all necessary attachments required for billing (i.e. hard copy authorizations, medical records. 18-1. 50-1. etc.).Assures billing compliance standards are met.Checks for Medicare eligibility, MVP or insurance website for validate insurance coverage.Reviews and release all necessary hold bills.Scheduled, Direct admit patients are pre-verified and pre-authorized prior to hospital admission.Urgent admissions are verified and authorized immediately or upon next business day.Works Hold Bills at the end of reach admission process to ensure all holds are released appropriately to support the low touch billing process of the revenue system.MEASUREMENT: Random sample audits reflect a 93-97% accuracy rate. Avoidable duplicate medical record numbers are not created. Coached errors are not repeated. 2-3 exceptions per year meet standard. + Complies with all Local, State and Federal guidelines Complies with all Local, State and Federal guidelines governing Department operations as well as all SDHA and Department memos, guidelines, policies and procedures.Takes responsibility for policy and procedure knowledge.Accesses department references accordingly to assure compliance MEASUREMENT: Knowledge of identification of non-compliance reported to management immediately. No formal corrective action meets standard. + Customer service Receives and resolves incoming calls and instant notifications for the Centralized Patient Placement Center Department reflecting the Mission, Values and Philosophy of Sharp HealthCare.Demonstrates exemplary customer service and conducts calls using scripting.Accurately documents the patient's visit in appropriate computer systems for all pertinent facts, information and resolutions.Consistently follows all HIPAA requirements.Demonstrates overall system knowledge by accurate use of computer systems.Demonstrates a positive, caring attitude to all customers by providing prompt, courteous, and competent assistance in both personal and telephone interactions.Greets all customers in a cheerful helpful, professional manner.Strives to assure customer satisfaction with every encounter.Assures proper handling of all written correspondence, physician orders, and/or electronic mail.When appropriate, customer concerns, requests, billing questions or general inquiries are addressed or resolved personally, and not forwarded to leadership.Management is advised of all unusual, significant encounters.Communicates regularly to the nursing units of prospective admissions Communicates effectively and professionally with the on-call physicians, Emergency room physicians and Case Managers when appropriate MEASUREMENT: No more than 2-3 valid observed or documented exceptions per year meets & exceeds standard. + Department production Contributes proportionately to Department production. Offers to assist others and asks for assistance in completion of assignments, as needed. Prioritizes effectively, keeps management informed of backlogs and promotes a team approach in completion of job duties. Downtime is used productively.Monitor all visits in TeleTracking for timely placement and accurate assignment of insurance and accommodation type. Contact hospital departments such as Medical Records, Utilization Review, pre billing, financial counselors or external review organizations to resolve any billing or authorization delays. Provide Team Leader and or manager with any account issues that were unresolved.Accurately follows department guidelines, policies and procedures regarding patient placement, order validation and insurance verification.Ensures that patients move efficiently through the systems appropriately and timely collaborates with physicians, case managers and bed coordinators to ensure timely placement.Ensures all notifications are completed on each shift worked and if unable to complete itâs communicated to the next shift MEASUREMENT: 3 expectations of Notifications not sent to payors or lack of follow up on a financial clearance will meet standard. + Problem solving Demonstrates efficiency, organizational and multitasking skills.Must have the ability to work in a fast-paced environment with a positive attitude toward all professional contacts.Must have the ability to use multi-line telephones and view multiple screens with multiple applications running.Coordinates with other Patient access service departments, surgery, emergency, nursing units, and physicians to facilitate efficient bed placement.Critical thinking skills.Conflict resolution - seeks appropriate win/win solutions.Must possess a positive attitude toward healthcare members and a diverse patient population.Exhibits diplomacy, time management, and conflict resolution skills.Demonstrates leadership skills.Must possess outstanding verbal, non-verbal, and written communication skills.Must possess a positive, caring, respectful, calm attitude.Demonstrates ability to initiate, accept and adapt to change, flexibility.Must possess superior listening and negotiating skills and be able to handle situations with confidentiality, trust, and finesse.MEASUREMENT: Leadership intervention for more than 3 instances of not demonstrating problem/critical thinking skills, will meet standard. + Professional development Accepts instruction, coaching and counseling in a positive productive manner. Identifies own need for skill development and pursues training opportunities.Proficient in use of computers; Word and Excel skills preferred MEASUREMENT: Feedback is accepted constructively and a participative action plan is created when necessary to meet standard. + TeamworkDemonstrates teamwork and cooperation through positive and supportive communication regarding Department changes, goals, policies and procedures. Promotes a positive work environment by respecting others, being honest, fair, and consistent. Takes responsibility for Department morale, and involves management accordingly when issues that affect morale arise.Asks necessary questions regarding new ideas or changes to facilitate a positive reaction and support for innovation. Brings an uplifting, positive approach to work assignments. Accepts interpersonal differences and cooperates with other employees.Accepts responsibility for own actions, personal growth, and development. Attends and participates in regularly scheduled staff meetings and training.Assists team members with outstanding insurance notification and verifications related to patients that are being placed or transferred.MEASUREMENT: Supervisor observations, monitoring of random patient visits will show that department policy without valid supporting documentation on account. 2-3 exceptions per year will meet standard. No more than 5-6 exceptions for meeting attendance per year meets standard. **Knowledge, Skills, and Abilities** + Medical terminology. + Insurances, billing and collections guideline/criteria. + Basic computer application experience, Centricity/ ADT,HPA, Cerner, On base, ECIN, Tele tracking, Transfer Center preferred. + Continuous use of computer, including reading and data entry, up to 90% of the shift. + Maintain an accurate typing speed of 35-40 wpm. + Organized and prioritize work activities. + Ability to communicate/discuss personal and financial matters with other healthcare workers i.e. physicians and nursing staff. + Document effectively and concisely. + Communicate effectively both verbally and in writing. + Function well in demanding/stressful environments. + Basic utilization management. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Floats as needed to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift. 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Assists with staff and patient concerns courteously and professionally. 17. Utilizes organizationally defined systems to perform patient communication. 18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s). 19. Schedules medical diagnostics and outpatient procedures. 20. Creates and maintains medical data and reconciles to patient appointment records. 21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians. 22. Analyzes multiple schedules to provide adequate access to patients. 23. May perform data entry and maintain data bases for bumps and cancellations. 24. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center. 26. Serves as a key resource for Patient Access Center information 27. May assist support and/or Patient Access Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed. 28. Provides direction, guidance and ad hoc training (as needed) to Level 1 and Level 2 staff, both on campus and remote/work-from-home staff. 29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects. 30. May create and/or maintain data for Provider Master Schedule(s). 31. May assist Patient Access Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage. 32. As directed by Patient Access Center leadership, facilitates implementation and communication to staff of security and/or emergency standards. Required Qualifications: Req High school or equivalent Req 3 years Three (3) to five (5)years' experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required. Req Demonstrated interpersonal skills. Req Strong leadership skills. Req Ability to multi-task. Req Cross trained in multi-specialty areas. Req Knowledge of insurance Req Excellent verbal and written communication skills Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref 1 year One (1) year of lead experience. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $23.00 - $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. . Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Utilizes organizationally defined systems to perform patient communication. 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. 17. Creates and maintains medical data and reconciles to patient appointment records. 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. 19. Performs data entry and maintains data bases for bumps and cancellations. 20. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed. Essential Duties: * 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. * 2. Strives for first call resolution and demonstrates high level of customer service. * 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. * 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. * 5. Exhibits collegial and professional demeanor in all interactions. * 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. * 7. Follows USC/Keck Communications standard and policy. * 8. Accepts alternate assignments to any area within the organization as assigned by Management. * 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. * 10. Other duties as assigned * 11. May verify insurance as needed * 12. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. * 13. May perform follow up check with all open pages while on shift and before leaving shift. * 14. Assists with staff and patient concerns courteously and professionally. * 15. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. * 16. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. * 17. Assists with staff and patient concerns courteously and professionally. * 18. Utilizes organizationally defined systems to perform patient communication. * 19. May perform scheduling functions, to include scheduling, rescheduling appointments, cancelations and confirmations. * 20. Using USC/Keck defined guidelines, and at their discretion, may carry out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: * Req High school or equivalent * Req 2 years Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. * Req Demonstrated interpersonal skills. * Req Ability to multi-task. * Req Excellent verbal and written communication skills. Preferred Qualifications: * Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. * Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. * Pref Knowledge of HIPPA compliance and various health insurance types. * Pref Knowledge of medical terminology. * Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. * Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record Ensure all patients are checked-in hospitals systems Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures Ensure all documents are obtained and scanned at time of registration as required Explain hospital policies regarding insurance benefits, personal items and valuables Collects and records patient payments and completes ledgers for all check and cash payments Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. Receive patient valuables and place in safe according to hospital policy Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems Transfusion Free Policy is followed Verify and document insurance eligibility and confirm and document benefits Obtain and or assure verify pre-certifications and authorizations are in place Utilize both hospital and professional registration information systems. Completes all fields as required. Ability to request financial Liability Maintain Accuracy Score above 89% Assist Manager/Supervisor with other duties as assigned Required Qualifications: Req High school or equivalent Or equivalent evidence in file required. Req 1 year Hospital experience. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of Cerner, most insurance types, and basic computer programs. Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. * Registers and admits patients following appropriate policy assuring the two patient identifiers "Name and Date of Birth" are used when selecting patients Medical Record * Ensure all patients are checked-in hospitals systems * Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures * Ensure all documents are obtained and scanned at time of registration as required * Explain hospital policies regarding insurance benefits, personal items and valuables * Collects and records patient payments and completes ledgers for all check and cash payments * Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature * Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. * Receive patient valuables and place in safe according to hospital policy * Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems * Transfusion Free Policy is followed * Verify and document insurance eligibility and confirm and document benefits * Obtain and or assure verify pre-certifications and authorizations are in place * Utilize both hospital and professional registration information systems. Completes all fields as required. * Ability to request financial Liability * Maintain Accuracy Score above 89% * Assist Manager/Supervisor with other duties as assigned Required Qualifications: * Req High school or equivalent Or equivalent evidence in file required. * Req 1 year Hospital experience. * Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. * Req Must be comfortable with computers and medical terminology. * Req In depth knowledge of Cerner, most insurance types, and basic computer programs. * Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Patient Access RepPatient Access Rep USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

Join the Trojan Family at the Herman Ostrow School of Dentistry of USC! Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nation's top dental schools. We're not just shaping smiles - we're shaping the future of dentistry. About the Role: Patient Services Representative The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning, serving as the welcoming face of the clinic and ensuring that every patient experience reflects USC's high standards of excellence and compassion. If you're enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community. What You'll Do Greet and assist patients during check-in and check-out Verify insurance eligibility and process financial transactions Maintain accurate patient records and ensure smooth clinic operations Support clinic administration and collaborate with dental students, faculty, and staff Deliver top-notch service with professionalism and a smile What We're Looking For We'd love to hear from you if you're: Friendly and customer-service oriented Highly organized with strong attention to detail A problem-solver who thrives in a diverse, team-based environment Comfortable handling multiple priorities with poise and professionalism Preferred Qualifications: Associate's degree 2-5 years of dental front office experience Proficiency in dental management software (preferably axi Um or Dentrix) Experience in a healthcare or dental setting Bilingual fluency in English and Spanish strongly preferred Why You'll Love Working Here At USC, we take pride in creating the best employee experience - because when our people thrive, so does our mission. You'll enjoy: Comprehensive benefits that support you and your family's well-being Work-life balance through supportive programs and resources A collaborative, inclusive culture where every voice matters The chance to be part of a tradition of excellence that dates back more than a century Learn more about our benefits at benefits.usc.edu At USC, we celebrate diversity, equity, and inclusion - because innovation thrives when everyone feels welcome. Join the Trojan Family, where great minds come together to make a global impact. Will you be one of them? FIGHT ON! The hourly rate range for this position is $22.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Join the Trojan Family at the Herman Ostrow School of Dentistry of USC! Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nation's top dental schools. We're not just shaping smiles - we're shaping the future of dentistry. About the Role: Patient Services Representative The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning, serving as the welcoming face of the clinic and ensuring that every patient experience reflects USC's high standards of excellence and compassion. If you're enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community. What You'll Do Greet and assist patients during check-in and check-out Verify insurance eligibility and process financial transactions Maintain accurate patient records and ensure smooth clinic operations Support clinic administration and collaborate with dental students, faculty, and staff Deliver top-notch service with professionalism and a smile What We're Looking For We'd love to hear from you if you're: Friendly and customer-service oriented Highly organized with strong attention to detail A problem-solver who thrives in a diverse, team-based environment Comfortable handling multiple priorities with poise and professionalism Preferred Qualifications: Associate's degree 2-5 years of dental front office experience Proficiency in dental management software (preferably axi Um or Dentrix) Experience in a healthcare or dental setting Bilingual fluency in English and Spanish strongly preferred Why You'll Love Working Here At USC, we take pride in creating the best employee experience - because when our people thrive, so does our mission. You'll enjoy: Comprehensive benefits that support you and your family's well-being Work-life balance through supportive programs and resources A collaborative, inclusive culture where every voice matters The chance to be part of a tradition of excellence that dates back more than a century Learn more about our benefits at benefits.usc.edu At USC, we celebrate diversity, equity, and inclusion - because innovation thrives when everyone feels welcome. Join the Trojan Family, where great minds come together to make a global impact. Will you be one of them? FIGHT ON! The hourly rate range for this position is $22.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Clinical Authorization Specialist will take the lead in securing medical authorizations from third party payers (commercial and government) for outpatient clinic, inpatient admission, ancillary services and/or chemotherapy and other infused treatments as needed in assigned service line. The Specialist will be instrumental in obtaining written documentation, submitting tracking, reporting and documenting outcomes of each authorization request. The Specialist will be in a position to interface directly with medical/clinical staff and pharmacy to ensure a seamless process to the patients receiving treatment. Essential Duties: Actively obtain written clinical documentation for chemotherapy authorizations in Keckcare for authorization submission from Medical/Nursing Staff Submit pre-certification/pre determination documentation to third party payers/payers insurance carrier for authorization with correct CPT and ICD coding Research payers medical policy requirements for chemotherapy treatment authorizations and understand process for submitting pre-certification/pre- determination requests Utilize Excel Macro tracking log to document authorization requests, follow-up on items and provide outcomes to the Supervisor daily, prior to end of shift. Follow-up on outstanding authorization requests and on medical documentation requests in a timely manner. Enroll patients in manufacturer patient assistance programs as needed and follow-up regarding enrollment and/or medication reimbursements Communicate with a medical/clinical/pharmacy staff and patients on authorization status/outcome. Employ compliance checker for Medicare eligible chemotherapy/infusion treatment authorizations and scan/email ABNS to front area reception for signatures as needed. Coordinate with Director on denied or disputed claims to obtain documentation to support chemotherapy treatment Exhibit sensitivity to the patients at all times concerning privacy and confidentiality while accessing medical records for chemotherapy treatments to process authorizations requests Scan all authorizations into Keck care under the respective patient accounts and if applicable, forward authorized orders to pharmacy for dispensing Maintain medical policy coverage binder and keep updated with new policies and forms regarding medications FDA indicated usage and authorization requirements. Document authorization outcome in all financial systems. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Or equivalent evidence in file. Req 2 years Experience in a hospital, medical office/doctor's office or working for a health insurer. Req Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills Req Able to function independently and as a member of a team. Req Demonstrate excellent customer service behavior. Preferred Qualifications: Pref Experience in area of service. Pref Medical Prior Authorizations or Claims experience in a managed care setting. Pref Oncology experience. Pref Knowledge of medical terminology. Pref Knowledge of the health insurance industry and claims processing. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Senior Career Services Advisor USC Marshall School of Business Career Services Department The Marshall Career Services team, comprised of more than 30 professional staff, and more than 30 undergraduate and graduate student staff, lead the charge to ensure all of Marshall's approximately 8,200 undergraduate, specialty MS, and MBA students have the support and connections to achieve their professional goals. Our team is currently in a period of change and rallying around a new set of strategic values: relationship-centered (we prioritize strong relationships with all internal and external stakeholders, especially students) career-outcome-driven (we connect students to as many opportunities and employers as possible and actively build the networks that lead to employment), innovative practice (we maintain a current, tech-forward, and competent practice) team-centered (we value our people and foster a supportive, balanced, and authentic work environment). These values are reshaping how we function as a team and deliver career services. We are thrilled to be recruiting for several roles and are excited to recruit future team members that share our enthusiasm for defining the future of career services and continuing to build Marshall's reputation as the best business school! The MBA team in Marshall Career Services is looking to recruit an experienced Senior Career Services professional to join the team as a Practice Group Coordinator (PGC) for our consulting practice. The PGC will support the Practice Group Leader in Marshall Career Service's efforts to ensure our MBA students, with particular attention towards our full-time MBA students, achieve professional success. This will include building a consulting-related practice consisting of an employer portfolio, alumni-in-residence, executives-in-residence, student clubs, peer advisors, and other resources, all of which facilitate MBA students successfully securing internships and full-time jobs. This is an exciting time to join the MBA team, which just reorganized around this new model. The PGC is responsible to the Practice Group Leader. Responsibilities and Duties: Partner with the Practice Group Leader in developing a strategy to support the professional success of a cohort of MBA students pursuing respective practice area Conduct one-on-one and group career advising with MBA students, including career coaching on resume and cover letters, interview preparation, industry-specific preparation (casing, behavioral interviews, etc.); hire, train, and supervise peer advisors Plan and execute a variety of employer-facing events, working to connect MBA students with as many professional opportunities as possible; actively work to grow the consulting employer portfolio year-over-year Actively liaise with partners inside the practice, including employers, alumni, and executives, as well as partners across Marshall Career Services, the Marshall School of Business, and USC to ensure that the organization is seen as a great partner and willing collaborator In line with the Marshall Career Service's strategic value of career-outcome-driven , actively monitor the internship and full-time career outcomes of all full-time MBA students, working aggressively to implement continual solutions to drive outcomes as high as possible Promote and support marketing initiatives for related employer events, career services training, mentorship programs, and individualized career advising, to enhance student engagement Lean into Marshall Career Service's strategic value of relationship-centered , actively leaning into building positive relationships with students; maintain relationships with student clubs and their leaders, take opportunities to attend club events and be visibly present, and lean into communication during times of conflict Collaborate with the appropriate MBA team members to help incoming MBA students successfully onboard and prepare for entry into the practice group model; participate in career preparation programs, and support students' transition between practice groups, as needed Other duties as assigned Minimum Qualifications: Bachelor's degree. Minimum 3 years of management consulting experience Anticipated Hiring Range: The salary range for this position is $76,442.59 - $87,619.33 - $100,145.99. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Required Documents and Additional Information Resume and cover letter required; these may be uploaded as one file. Please do not submit your application without these documents. Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events. Why join the USC Marshall School of Business? The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country's top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies. USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace. For more information on the USC Marshall School of Business, visit: ********************* . USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Patient Services Specialist - USC Division of Biokinesiology and Physical Therapy Fixed-term with potential to become permanent About USC Biokinesiology and Physical Therapy At the USC Division of Biokinesiology and Physical Therapy, we are leaders shaping the future of health care. Our mission is simple yet powerful: to enhance human health and quality of life. We do this by preparing the next generation of physical therapists, conducting groundbreaking research, and delivering world-class patient care. About the Role We're looking for a Patient Services Specialist (PSS) who is passionate about helping others and thrives in a fast-paced clinic environment. This position plays a key role in creating a welcoming, efficient, and supportive experience for our patients-from their very first call to their final appointment. Initially offered on a fixed-term basis, this role has the potential to become permanent based on performance and clinic needs. What You'll Do Be the warm, professional first point of contact for patients-both in person and on the phone Greet, check in, and assist patients with their appointments Process medical authorizations and verify insurance coverage Answer billing and insurance questions with clarity and empathy Schedule and manage patient appointments to keep our clinic running smoothly Maintain accurate patient records with a high degree of confidentiality Support clinical staff with administrative tasks to ensure seamless operations What We're Looking For Required: High School Diploma or Associate's Degree Preferred: Experience in a medical front desk role and familiarity with authorizations/insurance processes Strong organizational skills and ability to manage multiple priorities Excellent communication and customer service skills Proficiency in computer systems and data entry Ability to remain professional, compassionate, and detail-oriented under pressure Why Join Us? Make a real difference in patients' lives every day Work with a passionate, collaborative, and supportive team Be part of a prestigious institution known for innovation and excellence in health care Build your skills and grow your career in a respected clinical environment Apply Now If you're ready to bring your skills and compassion to a role where you can truly make an impact, we want to hear from you! The hourly rate range for this position is $22.77 - $24.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Medical Staff Credentialing CoordMedical Staff Credentialing Coord USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' well-being is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Service Representative to join our rapidly growing team. The Opportunity: The Customer Service Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: * Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor. * Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies. * Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports. * Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs. * Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned. * Train, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department's work. May lead student workers. * Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents. * Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: * Education: High School Diploma. * Experience: 1 year. * Expertise: * Experience in a fast-paced customer service environment. * Demonstrated customer service and interpersonal skills. * Ability to communicate effectively in English. * Presents oneself professionally, in line with higher education environment. What We Prefer: * Bachelor's Degree. * 2 years of experience in a fast-paced environment. * Ability to oversee student, temporary, and/or resource workers. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate for this position is $20.45. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions. Minimum Education: * High School or equivalent * Combined experience/education as substitute for minimum education Minimum Experience: * 1 Year * Combined education/experience as substitute for minimum experience Minimum Field of Expertise: * Customer service USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate. USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion . USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do. We are seeking a Customer Services Representative to join our rapidly growing team. The Opportunity: The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today! The Accountabilities: Provides customer service to students, faculty, staff and extremal customers. Meets customer needs, offers options, resolves problems and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customer lo other staff members. Maintains friendly, helpful demeanor. Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers. Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Uses information systems to input date, maintains databases, performs research for projects or issues, generates reports, etc. Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues. Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs. Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned. Trains schedules, assigns and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers. Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents. Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends. Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The Qualifiers: Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. What We Prefer: Preferred Education: Bachelor's Degree. Preferred Experience: 2 years. Preferred Field of Expertise: Student counseling, customer service. The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members. USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON! The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience. Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience. Minimum Field of Expertise: Customer Service. Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************