Referral Coordinator jobs at Eisenhower Medical Center - 26 jobs

Who We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care. We have a rich history at Tenet. There are so many stories of compassionate care; so many 'firsts' in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others. Our Impact Today Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions. Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day. San Ramon Regional Medical Center San Ramon Regional Medical Center began serving residents of the San Ramon Valley and its surrounding communities in 1990. Located on a hillside overlooking the valley, we are a 123-bed, acute-care hospital, primary stroke center, and a cardiac heart surgery hospital. San Ramon Regional Medical Center provides comprehensive inpatient and outpatient services. Personalized service and a patient-centered philosophy are distinctive qualities of our facility. We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions. * Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services * Wellbeing support, including employee assistance program (EAP) * Time away from work programs for paid time off, long- and short-term plan coverage * Savings and retirement including a 401(k) Plan with a 50% match up to 6% of pay, employee stock purchase plan, flexible spending accounts, retirement readiness tools, rollover support, and financial well-being counseling * Education support through tuition assistance, student loan assistance, certification support, and online educational program * Additional benefits life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and employee discount program * Registered nurses - Retirement medical benefit account (RMBA) - 2% of annual eligible income set aside in accordance with program guidelines * Benefits may vary by location and role Position Summary: Under the direction of the Director of Medical Staff Services, the Medical Staff Coordinator is responsible for the overall process for physician/practitioner appointment and reappointment to the medical staff. This position collects, monitors and evaluates all credentialing and re-credentialing documentation for applicants, medical staff members and allied health professionals and ensures applications are in accordance with Medical Staff By-laws, and regulatory bodies. Acts as a liaison between the Medical Staff, Administration and the Governing Board. Provide guidance and serve as a resource to medical staff members in execution of self-governance and practical application of its Bylaws, Rules and Regulations and applicable regulatory mandates. Assists with TJC Survey preparation for the medical staff/leadership function, including medical staff education regarding accreditation standards. Minimum Education: Associates Degree in Business, Healthcare Administration, or related field is required, OR an equivalent combination of education and experience. Minimum Experience/Skills: Prior experience in medical staff/credentialing in a hospital or medical staff setting; Excellent communication skills, organizational and computer skills, sound judgment and discretion, and attention to detail; Working and thorough knowledge of accreditation standards, federal/state regulatory requirements, and medical terminology; Excellent, data management and customer service skills required; Proficient with standard computer and software programs (e.g. Microsoft Word, Excel) and the Internet, as well as medical staff data management programs; Strong knowledge of Cerner, Epic, ECHO and other systems used in the hospital setting is preferred. Licenses/Certificates/Credentials CPCS (Certified Provider Credentialing Specialist) or CPMSM (Certified Professional Medical Services Management) certification preferred #LI-ML2 Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Conducts interviews with patients and/or family members. * Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. * Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. * Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. * Conducts field visits to patient homes for skip tracing and or assisting patient with documents. * Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Working familiarity with the rules and regulations pertaining to Federal, State and County programs * P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs * Ability to work independently * Excellent oral and written communication skills, as well as the clear understanding of the English language * Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms * Ability to prioritize and manage multiple tasks with efficiency * Bi-lingual preferred (Spanish) Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. * High School diploma or equivalent * Minimum 2 years work experience with Social Services or Hospital Admitting or related area PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit and work at a computer terminal for extended periods of time * Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside * Ability to travel if required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Both Hospital and Office facilities, in direct contact with Patients and Staff OTHER * Some travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation * Pay: $24.00-$31.25 per hour. * Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Conducts interviews with patients and/or family members. * Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. * Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. * Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. * Conducts field visits to patient homes for skip tracing and or assisting patient with documents. * Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Working familiarity with the rules and regulations pertaining to Federal, State and County programs * P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs * Ability to work independently * Excellent oral and written communication skills, as well as the clear understanding of the English language * Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms * Ability to prioritize and manage multiple tasks with efficiency * Bi-lingual preferred (Spanish) Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. * High School diploma or equivalent * Minimum 2 years work experience with Social Services or Hospital Admitting or related area PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit and work at a computer terminal for extended periods of time * Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside * Ability to travel if required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Both Hospital and Office facilities, in direct contact with Patients and Staff OTHER * Some travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation * Pay: $23.00 - $30.25 per hour. * Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Under the direction of the Access Center Leadership, the Lead will serve as the point of contact for the team members, including assigning daily duties, workload balancing, scheduling and leads daily huddles. In addition, the Lead will act as the service recovery contact for any patient/customer matters the lead also answers, screens and directs incoming and outgoing telephone calls for multiple areas within the department, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison Lead will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The lead will be expected to work independently and to lead and assist with various department projects when needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. Floats as needed to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift. 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Assists with staff and patient concerns courteously and professionally. 17. Utilizes organizationally defined systems to perform patient communication. 18. Performs scheduling functions, across multiple clinical sites and clinical divisions as needed, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. Demonstrates and models extensive knowledge of Specialty assignment(s). 19. Schedules medical diagnostics and outpatient procedures. 20. Creates and maintains medical data and reconciles to patient appointment records. 21. Coordinates care with patient coordinators, nurses and physicians to secure appointments, including multiple appointment types, for patients and referring physicians. 22. Analyzes multiple schedules to provide adequate access to patients. 23. May perform data entry and maintain data bases for bumps and cancellations. 24. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 25. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity. Serves as first point of escalation for Service Recovery forwarded by Level 1 and Level 2 staff members. May escalate to any Supervisor within the Patient Access Center. 26. Serves as a key resource for Patient Access Center information 27. May assist support and/or Patient Access Center leadership with updates or changes to foundational process, including scheduling protocols, scripting, Master Schedules and training delivery and materials as needed. 28. Provides direction, guidance and ad hoc training (as needed) to Level 1 and Level 2 staff, both on campus and remote/work-from-home staff. 29. May assist Supervisor(s) with conducting huddles, identifying affinity assignments, reporting needs as identified, appointment conversions and/or any special projects. 30. May create and/or maintain data for Provider Master Schedule(s). 31. May assist Patient Access Center leadership with staffing planning, staffing projections and staff scheduling to ensure adequate coverage. 32. As directed by Patient Access Center leadership, facilitates implementation and communication to staff of security and/or emergency standards. Required Qualifications: Req High school or equivalent Req 3 years Three (3) to five (5)years' experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) required. Req Demonstrated interpersonal skills. Req Strong leadership skills. Req Ability to multi-task. Req Cross trained in multi-specialty areas. Req Knowledge of insurance Req Excellent verbal and written communication skills Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref 1 year One (1) year of lead experience. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $23.00 - $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Conducts interviews with patients and/or family members. * Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. * Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. * Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. * Conducts field visits to patient homes for skip tracing and or assisting patient with documents. * Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Working familiarity with the rules and regulations pertaining to Federal, State and County programs * P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs * Ability to work independently * Excellent oral and written communication skills, as well as the clear understanding of the English language * Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms * Ability to prioritize and manage multiple tasks with efficiency * Bi-lingual preferred (Spanish) Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. * High School diploma or equivalent * Minimum 2 years work experience with Social Services or Hospital Admitting or related area PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit and work at a computer terminal for extended periods of time * Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside * Ability to travel if required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Both Hospital and Office facilities, in direct contact with Patients and Staff OTHER * Some travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation * Pay: $17.20 - $25.70 per hour. Compensation depends on location, qualifications, and experience. * Position may be eligible for a signing bonus for qualified new hires, subject to employment status. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. * For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. . Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Utilizes organizationally defined systems to perform patient communication. 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. 17. Creates and maintains medical data and reconciles to patient appointment records. 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. 19. Performs data entry and maintains data bases for bumps and cancellations. 20. Verifies insurance coverage using organizationally defined process. May determine if patient's insurance is contracted with USC and advise patient of any estimated financial responsibility. 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: Req High school or equivalent Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) Req Demonstrated interpersonal skills. Req Ability to multi-task. Req Excellent verbal and written communication skills. Preferred Qualifications: Pref Associate's degree Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred. Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Pref Knowledge of HIPPA compliance and various health insurance types preferred. Pref Knowledge of medical terminology strongly preferred. Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account appropriately in the Patient Accounting environment. Also responsible for obtaining and completing the Confidential Financial Statement form and assisting patients in the process of applying for any benefits for which they may be eligible. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. * Conducts interviews with patients and/or family members. * Records and maintains complete documentation of activities performed on account while in-house and during the Patient accounting cycle. * Performs financial clearance function including collections. Cancels accounts that have not had any patient cooperation and are not eligible for any programs and prepares accounts for Financial Assistance review. * Follows up on EES assigned accounts to ensure follow-through on Government application submitted. Develops a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility. * Conducts field visits to patient homes for skip tracing and or assisting patient with documents. * Notifies hospital case management, social services and admissions staff of case screening determinations and outcomes via verbal and written communication. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Working familiarity with the rules and regulations pertaining to Federal, State and County programs * P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs * Ability to work independently * Excellent oral and written communication skills, as well as the clear understanding of the English language * Detail oriented, with strengths in dealing with multiple facilities, Supervisors, and Hospital platforms * Ability to prioritize and manage multiple tasks with efficiency * Bi-lingual preferred (Spanish) Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. * High School diploma or equivalent * Minimum 2 years work experience with Social Services or Hospital Admitting or related area PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit and work at a computer terminal for extended periods of time * Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside * Ability to travel if required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Both Hospital and Office facilities, in direct contact with Patients and Staff OTHER * Some travel may be required As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation * Pay: $23.00 - $30.25 per hour. * Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked. * Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: * Medical, dental, vision, disability, and life insurance * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match * 10 paid holidays per year * Health savings accounts, healthcare & dependent flexible spending accounts * Employee Assistance program, Employee discount program * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: ***************************** The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. **********

**Facility:** Grossmont Hospital **City** La Mesa **Department** **Job Status** Regular **Shift** Evening **FTE** 0.8 **Shift Start Time** **Shift End Time** H.S. Diploma or Equivalent **Hours** **:** **Shift Start Time:** Variable **Shift End Time:** Variable **AWS Hours Requirement:** 8/40 - 8 Hour Shift **Additional Shift Information:** **Weekend Requirements:** Every Other **On-Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):** $25.300 - $30.360 - $34.000 This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement. This position was originally posted to ratified SEIU members from 08/12/25 - 08/20/25. The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or External candidates to Sharp. **What You Will Do** Coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitate maximum financial reimbursement and promotes premier customer service. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directly with patients and/or their designated representatives. Accurate identification and delivery of regulatory documents and securing patient financial responsibility is a key responsibility. **Required Qualifications** + 2 Years experience in a business service setting. + Must have experience communicating effectively both verbally and in writing professionally. **Preferred Qualifications** + H.S. Diploma or Equivalent + Experience communicating and discussing personal and financial matters with patients and/or their representatives is preferred. **Other Qualification Requirements** + HFMA certifications preferred. **Essential Functions** + CollectionsFollow department guidelines for providing patient with estimate letter.Request payment of co-pay, deductible, estimated out of pocket or good-faith deposit in a manner specified in department and hospital policies. If patient unable to pay requested amount, negotiate some portion.Receive and process funds, print and file receipt, and update Centricity visit comments. Secure all funds and receipts in accordance with department standard. + Completes insurance verification and evaluation Insurance/Plan Selection:After medical screening (ER settings), obtain health benefit coverage including possible accident related coverage. Input all insurance coverage information into Centricity Insurance Verification (IF). If patient unable to provide insurance, search for potential coverage through MCA for SRS/SCMG and MPV (or Portal) for potential Medicare or Medi-Cal.Use Coordination of Benefits (COB) standards to prioritize billing order of insurance plans.Medicare patients - Medicare Secondary Payer (MSP) questionnaire is completed.Validate insurance eligibility electronically (e.g. MPV, Experian) when applicable. Validate health benefit coverage including possible accident related coverage.Validate and identify the Primary Medical Group on Health Maintenance Organizations (HMO) patients. Notify the clinical staff, including physician, on patients that are out-of-network.Follow process to estimate patient out of pocket based upon department guidelines and collect patient financial responsibility.Communicate to patient and leadership when unusually high out of pocket, unusually limited coverage, and/or if insurance is out of network (OON) following the guidelines established for the facility.Unfunded:Initiate interview on unfunded/underfunded patients. Input financial screening results into Pointcare fields as appropriate and provide patient with potential coverage options. Complete the process by recording the outcome through X8 function.Complete HPE (Hospital Presumptive Eligibility) process when appropriate.Document in Centricity visit comments if patient declined or completed financial screening.Follow self-pay process (aka toolkit) to discuss the Sharp out of pocket expectation. + Customer service Use AIDET, key words at key times, On-Stage Behavior and support 5-star results on patient satisfaction.Communicates effectively both orally and in writing sufficient to perform the essential job functions. Use tact and empathy in working with customers under stressful situations and with frequent interruptions.Avoid abbreviations when communicating to patient.Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews).Practice good interpersonal and communication skills and ability to work well with others contributing to a team environment.Practice a positive and constructive attitude at all times.Negotiates with others, handles minor complaints by settling disputes, grievances, and conflicts.Perform service recovery when The Sharp Experience does not go right in accordance to the department standards and Sharp's Behavior Standard Service Recovery.Identify solutions to issues not covered by verbal or written instructions. + Demonstrates initiative and teamwork Prioritize job responsibilities effectively. Keep management informed of backlogs or slow volume. Round on patients when volumes are low as identified by your department.Patients are processed timely based upon depart standards such as quality audits, time, and production measurements.Offer to assist others and asks for assistance in completing of assignments, as needed.Inform patient/families of admission delays and cause if known or allowed.Promotes a team approach in completion of department duties.Contributes to department production by maintaining expected level of productivity designated by the department. + Other duties As directed by Leadership, provide ongoing support of department and hospital needs as assigned.When applicable, collect patient valuables according to policy and secure them by entering into log and dropping into department safe. Follow hospital policy to release valuables.When applicable, update Patient Type, Bed Placement, Accommodation Code, Attending Physician.ED Unit Clerk (SCO only):Responsible for handling outgoing/incoming Emergency Department calls including outgoing calls for consultations and ancillary services. Calls to physicians and ancillary service areas will be documented in the EMR.Obtain medical records and facilitate transfers from/to outside facilities.Create patient chart for physician and organize charts for the HIM department. Compile workers' compensation paperwork for the ED physician.Monitor ED cafe supplies.Handle outgoing calls to other departments for ED.Input discharge disposition information obtained from EHR orders into patient admission-discharge-transfer (ADT) application.Customer Information Center duties (SCO only):Initiate ED Code calls using the overhead paging system and Code Log Book online.Answer CIC phone lines after business hours and monitor alarm panels for incoming Codes. + Patient registration Patient Safety:Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available. Follow established guidelines such as scripting and picture identification for enrollment and authentication.In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity.Notify DUPREG and document potential duplicate and overlap registrations when identified.Demographic Collection:Populate all demographic screens for new and established patients. In applicable cases, follow registration guidelines for Doe and Trauma patients.Update regulatory fields in demographic data with patient choices on regulatory forms such as Notice of Privacy Practice (NPP), Advanced Directive for Health Care (ADHC), Health Information Exchange (HIE).Secure patient signature on address attestation.If service is accident related, update appropriate visit fields indicating known details.Follow defined documentation process with homeless patient (i.e. notating 'SB1152' in FirstNet and Edit Visit (EV) form comments). + Regulatory responsibilities Observe EMTALA regulations (Emergency Room/ER settings) by avoiding communication of financial information (such as eligibility, copays, authorization) until medical screening is completed. This includes avoiding discussion of financial issues with clinical counterparts, health insurances, or patient family/friends until after medical screening.Using scripting, review Conditions of Admission (COA). If unable to secure signature, indicate reason in Centricity visit comments. Based upon COA patient review, update appropriate Centricity fields related to status of ADHC, No Publish, Notice of Privacy Practices, and Patient Rights. More fields may be added as regulations change.In cases where Tricare or Medicare/Medicare Advantage is primary or secondary, use scripting to review and deliver appropriate regulatory form (Tricare Rights, Tricare Third Party Liability, and Important Message from Medicare (IMM) form). If signature secured, update Centricity fields in appropriate insurance follow-up field. If unable to secure signature, indicate reason in Centricity visit comments.Follow guidelines for delivery of Medicare Outpatient Observation (MOON) and Outpatient Observation Notice (OON) to all patients being admitted in an Observation status.Request and input Primary Care Provider (PCP) information and initiate Health Information Exchange (HIE) process as appropriate.In areas performing post regulatory review, address outstanding alerts in the Centricity Alerts Manager based upon your department's workflow.Document Imaging - Secure necessary Access Service related documents and scan to correct form/identifier. **Knowledge, Skills, and Abilities** + Knowledge of Medical Terminology. + Knowledge of insurances, billing and collections guidelines/criteria. + Knowledge of Local, State, and Federal regulations governing registration/billing activities including Joint Commission, Title XXII, Medicare and Medi-Cal regulations. + Knowledge of ICD-10, CPT, and/or RVS coding. + Knowledge of Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

The operating room secretary/scheduler is the surgical team member responsible for maintaining and updating the surgical schedule, maintaining surgical statistics, entering patient charges into the billing system, and any requested clerical functions. Minimum Education: High School or equivalent Minimum Skills: Knowledge of Medical Terminology Experience with Computer Programs Appropriate Communication Skills Appropriate Telephone Skills As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC-VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $26.00 to $33.65. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Senior Career Services Advisor USC Marshall School of Business Career Services Department The Marshall Career Services team, comprised of more than 30 professional staff, and more than 30 undergraduate and graduate student staff, lead the charge to ensure all of Marshall's approximately 8,200 undergraduate, specialty MS, and MBA students have the support and connections to achieve their professional goals. Our team is currently in a period of change and rallying around a new set of strategic values: * relationship-centered (we prioritize strong relationships with all internal and external stakeholders, especially students) * career-outcome-driven (we connect students to as many opportunities and employers as possible and actively build the networks that lead to employment), * innovative practice (we maintain a current, tech-forward, and competent practice) * team-centered (we value our people and foster a supportive, balanced, and authentic work environment). These values are reshaping how we function as a team and deliver career services. We are thrilled to be recruiting for several roles and are excited to recruit future team members that share our enthusiasm for defining the future of career services and continuing to build Marshall's reputation as the best business school! The MBA team in Marshall Career Services is looking to recruit an experienced Senior Career Services professional to join the team as a Practice Group Coordinator (PGC) for our consulting practice. The PGC will support the Practice Group Leader in Marshall Career Service's efforts to ensure our MBA students, with particular attention towards our full-time MBA students, achieve professional success. This will include building a consulting-related practice consisting of an employer portfolio, alumni-in-residence, executives-in-residence, student clubs, peer advisors, and other resources, all of which facilitate MBA students successfully securing internships and full-time jobs. This is an exciting time to join the MBA team, which just reorganized around this new model. The PGC is responsible to the Practice Group Leader. Responsibilities and Duties: * Partner with the Practice Group Leader in developing a strategy to support the professional success of a cohort of MBA students pursuing respective practice area * Conduct one-on-one and group career advising with MBA students, including career coaching on resume and cover letters, interview preparation, industry-specific preparation (casing, behavioral interviews, etc.); hire, train, and supervise peer advisors * Plan and execute a variety of employer-facing events, working to connect MBA students with as many professional opportunities as possible; actively work to grow the consulting employer portfolio year-over-year * Actively liaise with partners inside the practice, including employers, alumni, and executives, as well as partners across Marshall Career Services, the Marshall School of Business, and USC to ensure that the organization is seen as a great partner and willing collaborator * In line with the Marshall Career Service's strategic value of career-outcome-driven, actively monitor the internship and full-time career outcomes of all full-time MBA students, working aggressively to implement continual solutions to drive outcomes as high as possible * Promote and support marketing initiatives for related employer events, career services training, mentorship programs, and individualized career advising, to enhance student engagement * Lean into Marshall Career Service's strategic value of relationship-centered, actively leaning into building positive relationships with students; maintain relationships with student clubs and their leaders, take opportunities to attend club events and be visibly present, and lean into communication during times of conflict * Collaborate with the appropriate MBA team members to help incoming MBA students successfully onboard and prepare for entry into the practice group model; participate in career preparation programs, and support students' transition between practice groups, as needed * Other duties as assigned Minimum Qualifications: * Bachelor's degree. * Minimum 3 years of management consulting experience Anticipated Hiring Range: * The salary range for this position is $76,442.59 - $87,619.33 - $100,145.99. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Required Documents and Additional Information * Resume and cover letter required; these may be uploaded as one file. Please do not submit your application without these documents. * Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. * USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events. Why join the USC Marshall School of Business? The USC Marshall School of Business is ideally positioned to address the challenges of a rapidly changing business environment and is ranked as one of the country's top schools for accounting, finance, marketing, consulting, entrepreneurship and international business studies. USC Marshall builds on the unique opportunities that stem from its Los Angeles location on the Pacific Rim, its interdisciplinary and impactful research, the momentum generated by the University of Southern California, and the unparalleled engagement of the Trojan Alumni Family. With ready access to industries defining the new business frontier, including bio-technology, life sciences, media, entertainment, communications and healthcare, this vast network offers USC Marshall graduates exceptionally strong support for success in the global marketplace. For more information on the USC Marshall School of Business, visit: ********************* . USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The scheduling coordinator's primary role is being a scheduler at the front desk. The scheduling coordinator courteously greets patients and visitors while maintaining adequate workflow at the front desk. This position performs general clerical and communication functions in the clinic, including but not limited to prepping patient charts, answering phones, submitting authorization requests, scheduling follow-up visits, and diagnostic testing. The scheduling coordinator performs new patient registration, insurance verification, check-in, and check-out functions at the front desk. The scheduling coordinator ensures that orders for diagnostic testing have been entered into the system and reviews insurance for appropriate scheduling. The scheduling coordinator works with every provider in the clinic. The scheduling coordinator will perform MA duties when indicated (call-outs, LOAs, high clinic volume, etc.). Will escort patients to exam rooms, obtain and appropriately record patient vital signs/medication list, monitor patient flow, assist physicians with minor clinical procedures, prepare patient charts with pertinent medical information. Schedules and coordinates diagnostic tests ordered by the physician as needed and returns patient phone calls. Ensures patient's right to privacy, safety, and confidentiality is maintained. The scheduling coordinator maintains a safe environment by following standards, policies, and safety regulations. They ensure compliance with infection control policies. Must work with any and every physician in the Spine Clinic. Essential Duties: Under the direction of the Director Clinical Information Systems the scheduling coordinator actively coordinates an organized and efficient case flow of clinic, future day-to-day activities monitoring/resolving potential clinic scheduling conflicts. The scheduling coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. SCHEDULING COORDINATOR 1. Checks-in, checks-out and schedules for multiple providers daily within two separate scheduling locations, licensed and non-licensed. Able to determine what services are licensed versus non-licensed and schedule accordingly. 2. Performs hospital charge capture for facility billing, audits for incomplete and/or missing facility charges. 3. Reviews all new patient referrals/authorizations to ensure adequate coding, based on patient diagnosis. Communicates with patients, referring physicians and medical groups to obtain appropriate codes when needed. 4. Prepares daily and monthly appointment reports for the physicians and management. 5. Ensures that all appointments are registered appropriately in the scheduling system, including patient registration, patient and insurance information and any other information needed. 6. Greets patients in courteous manner and provides all the appropriate forms and documents to the patients for completion. Ensure that all copies are available for files and records. 7. Collect co-payments/co-insurance amounts due at the time of service. Collects appropriately for either USC Care or Keck Hospital of USC based on services provided in licensed and non-licensed space. 8. Verifies insurance, registers new patients, and determines which subspecialist within the Clinic is appropriate. 9. Performs facility electronic charge capture. MEDICAL ASSISTANT 1. Prepares patients for examinations. Obtains and records vital signs. 2. Assists the physician with exams and procedures. 3. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 4. Records patient information in chart//EHR. 5. Determines patient care needs and directs patients accordingly. Performs other duties as assigned. Required Qualifications: Req High school or equivalent Req Specialized/technical training Medical Assistant Certificate/Diploma required. Req 1 year; Combined education/experience as substitute for minimum experience Medical office management, medical secretarial or medical assisting experience. Req Experience in customer service and/or medical office. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Preferred Qualifications: Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Req Basic Life Support (BLS) Healthcare Provider from American Heart Association The hourly rate range for this position is $22.00 - $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Department of Family Medicine in the Keck School of Medicine at USC is seeking a detail-oriented, efficient individual to serve as the patient scheduler for the street medicine clinical practice. The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside, including under bridges and on the streets of Los Angeles. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks. In this role, your primary responsibilities include accurate and timely scheduling of patients in compliance with HIPAA regulations and according to prescribed information from clinical providers and staff. To be successful in this role, you should have patient scheduling experience working within a clinical operation and an entrepreneurial spirit, as USC Street Medicine is poised for another year of growth in the realm of clinical delivery, education/workforce development, research and advocacy. This position is full-time, on-site in the Alhambra, CA office, 8am-4pm. Duties for this position may include: 1. Schedules high volume client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients. 2. Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary. 3. Reviews schedule regularly and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel. 4. Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed. 5. Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed. 6. Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPAA regulations. 7. Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies. 8. Performs insurance verification for patients enrolled in ECM, and attending the Street Medicine practice, as needed. 9. Updates insurance and demographic information in Electronic Medical Record. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. JOB QUALIFICATIONS: Minimum Education: High school or equivalent Minimum Experience: 1 year of related experience Minimum Field of Expertise: Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task. Preferred Experience: 2 years of related experience Preferred Skills: Communication -- written and oral skills Organization Scheduling Required Applicant Documents: * Resume/CV * Cover Letter Please attach these documents during the application process. The hourly rate range for this position is $24.94 - $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Applicants may apply through the University of Southern California careers website at ********** careers.usc.edu/. Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Medical Staff Credentialing CoordMedical Staff Credentialing Coord USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

Medical Staff Credentialing CoordMedical Staff Credentialing Coord USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Clinical Authorization Specialist will take the lead in securing medical authorizations from third party payers (commercial and government) for outpatient clinic, inpatient admission, ancillary services and/or chemotherapy and other infused treatments as needed in assigned service line. The Specialist will be instrumental in obtaining written documentation, submitting tracking, reporting and documenting outcomes of each authorization request. The Specialist will be in a position to interface directly with medical/clinical staff and pharmacy to ensure a seamless process to the patients receiving treatment. Essential Duties: * Actively obtain written clinical documentation for chemotherapy authorizations in Keckcare for authorization submission from Medical/Nursing Staff * Submit pre-certification/pre determination documentation to third party payers/payers insurance carrier for authorization with correct CPT and ICD coding * Research payers medical policy requirements for chemotherapy treatment authorizations and understand process for submitting pre-certification/pre- determination requests * Utilize Excel Macro tracking log to document authorization requests, follow-up on items and provide outcomes to the Supervisor daily, prior to end of shift. * Follow-up on outstanding authorization requests and on medical documentation requests in a timely manner. * Enroll patients in manufacturer patient assistance programs as needed and follow-up regarding enrollment and/or medication reimbursements * Communicate with a medical/clinical/pharmacy staff and patients on authorization status/outcome. * Employ compliance checker for Medicare eligible chemotherapy/infusion treatment authorizations and scan/email ABNS to front area reception for signatures as needed. * Coordinate with Director on denied or disputed claims to obtain documentation to support chemotherapy treatment * Exhibit sensitivity to the patients at all times concerning privacy and confidentiality while accessing medical records for chemotherapy treatments to process authorizations requests * Scan all authorizations into Keck care under the respective patient accounts and if applicable, forward authorized orders to pharmacy for dispensing * Maintain medical policy coverage binder and keep updated with new policies and forms regarding medications FDA indicated usage and authorization requirements. * Document authorization outcome in all financial systems. * Performs other duties as assigned. Required Qualifications: * Req High school or equivalent Or equivalent evidence in file. * Req 2 years Experience in a hospital, medical office/doctor's office or working for a health insurer. * Req Excellent time management, organizational skills, research/analytical skills, negotiation, communication (written and verbal), and interpersonal skills * Req Able to function independently and as a member of a team. * Req Demonstrate excellent customer service behavior. Preferred Qualifications: * Pref Experience in area of service. * Pref Medical Prior Authorizations or Claims experience in a managed care setting. * Pref Oncology experience. * Pref Knowledge of medical terminology. * Pref Knowledge of the health insurance industry and claims processing. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. Registers and admits patients following appropriate policy assuring the two patient identifiers “Name and Date of Birth” are used when selecting patients Medical Record Ensure all patients are checked-in hospitals systems Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures Ensure all documents are obtained and scanned at time of registration as required Explain hospital policies regarding insurance benefits, personal items and valuables Collects and records patient payments and completes ledgers for all check and cash payments Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. Receive patient valuables and place in safe according to hospital policy Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems Transfusion Free Policy is followed Verify and document insurance eligibility and confirm and document benefits Obtain and or assure verify pre-certifications and authorizations are in place Utilize both hospital and professional registration information systems. Completes all fields as required. Ability to request financial Liability Maintain Accuracy Score above 89% Assist Manager/Supervisor with other duties as assigned Required Qualifications: Req High school or equivalent Or equivalent evidence in file required. Req 1 year Hospital experience. Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of Cerner, most insurance types, and basic computer programs. Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. * Registers and admits patients following appropriate policy assuring the two patient identifiers "Name and Date of Birth" are used when selecting patients Medical Record * Ensure all patients are checked-in hospitals systems * Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures * Ensure all documents are obtained and scanned at time of registration as required * Explain hospital policies regarding insurance benefits, personal items and valuables * Collects and records patient payments and completes ledgers for all check and cash payments * Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature * Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned. * Receive patient valuables and place in safe according to hospital policy * Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems * Transfusion Free Policy is followed * Verify and document insurance eligibility and confirm and document benefits * Obtain and or assure verify pre-certifications and authorizations are in place * Utilize both hospital and professional registration information systems. Completes all fields as required. * Ability to request financial Liability * Maintain Accuracy Score above 89% * Assist Manager/Supervisor with other duties as assigned Required Qualifications: * Req High school or equivalent Or equivalent evidence in file required. * Req 1 year Hospital experience. * Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. * Req Must be comfortable with computers and medical terminology. * Req In depth knowledge of Cerner, most insurance types, and basic computer programs. * Req Demonstrate excellent customer service behavior. Required Licenses/Certifications: * Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. * Notice of Non-discrimination * Employment Equity * Read USC's Clery Act Annual Security Report * USC is a smoke-free environment * Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Join the Trojan Family at the Herman Ostrow School of Dentistry of USC! Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nation's top dental schools. We're not just shaping smiles - we're shaping the future of dentistry. About the Role: Patient Services Representative The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning, serving as the welcoming face of the clinic and ensuring that every patient experience reflects USC's high standards of excellence and compassion. If you're enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community. What You'll Do Greet and assist patients during check-in and check-out Verify insurance eligibility and process financial transactions Maintain accurate patient records and ensure smooth clinic operations Support clinic administration and collaborate with dental students, faculty, and staff Deliver top-notch service with professionalism and a smile What We're Looking For We'd love to hear from you if you're: Friendly and customer-service oriented Highly organized with strong attention to detail A problem-solver who thrives in a diverse, team-based environment Comfortable handling multiple priorities with poise and professionalism Preferred Qualifications: Associate's degree 2-5 years of dental front office experience Proficiency in dental management software (preferably axi Um or Dentrix) Experience in a healthcare or dental setting Bilingual fluency in English and Spanish strongly preferred Why You'll Love Working Here At USC, we take pride in creating the best employee experience - because when our people thrive, so does our mission. You'll enjoy: Comprehensive benefits that support you and your family's well-being Work-life balance through supportive programs and resources A collaborative, inclusive culture where every voice matters The chance to be part of a tradition of excellence that dates back more than a century Learn more about our benefits at benefits.usc.edu At USC, we celebrate diversity, equity, and inclusion - because innovation thrives when everyone feels welcome. Join the Trojan Family, where great minds come together to make a global impact. Will you be one of them? FIGHT ON! The hourly rate range for this position is $22.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Patient Access RepPatient Access Rep USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will con sider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: