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El Pollo Loco jobs in Los Angeles, CA

- 343 jobs
  • Brand Marketing Manager

    El Pollo Loco Holdings 4.3company rating

    El Pollo Loco Holdings job in Costa Mesa, CA

    The Brand Product Marketing Manager is a strategic leader responsible for marketing innovation and activation strategy, by working cross-functionally to drive, influence, lead and consult through marketing initiatives and the 4D Process (Discover, Dream, Design, Deliver). ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop and execute marketing calendar to achieve sales and transaction goals around new product innovation Implement brand strategy, build distinctive creative briefs, and new product innovation to establish a 1-2-year pipeline of consumer-driven ideas. Responsible for delivering new brand insights and innovations for products/offers using the 4D process, from concept to launch. Unlock growth opportunities into new category entry points resulting in increased sales, positive brand awareness, and consumer sentiment. Develop go-to-market plans for new products, promotions, and other calendar initiatives including strategy and naming. Lead communication strategy for new products in assigned area, including with operations and franchise partners, as well as in the media. Promote new products/offers to key stakeholder groups, including franchisees, department leaders and franchise business directors. Partner with internal creative team to execute merchandising initiatives and other brand activation initiatives. Partner with the Sr. Director, Marketing and Director, Business Insights & Customer Service to project program results, determine coupon discounts, identify success criteria/opportunities, and conceive new program concepts, providing data-based analysis and strategic recommendations. Develop and implement marketing strategies for new projects, menu changes, special menus, remodels, and rebranding campaigns. Other activities, duties or responsibilities that are assigned by your supervisor. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience: Bachelor's degree required; business degree preferred. Master's degree in business preferred. A minimum of five or more years of marketing, traditional and non-traditional brand management, or strategy planning experience. QSR or related industry experience is a plus. Demonstrated record of driving successful, high-impact brand strategies, understanding consumer behavior and market trends leading to impactful marketing initiatives. License/Certifications: Possess and maintain a valid driver's license. Knowledge, Skills, and Abilities: Demonstrated experience leading all aspects of product marketing from concept to launch. Experience successfully launching new products that drive transactions, topline sales and brand awareness across all multiple channels Big thinker with ability to develop and execute complex strategies with excellent attention to detail Strong project management skills with ability to develop timelines, manage multiple and varied projects, prioritize competing, time sensitive requests and lead cross-functional teams Ability to develop impactful innovation and marketing briefs that inspire culinary and creative partners Strong communication skills and ability to effectively communicate with and influence internal and external business partners. Self-starter with ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines. High level of proficiency with technology including Microsoft Office Suite applications, customized database applications, and internet research tools. Ability to work at the Support Center consistent with the hybrid work policy.
    $58k-86k yearly est. 34d ago
  • District Manager

    El Pollo Loco Holdings 4.3company rating

    El Pollo Loco Holdings job in El Monte, CA

    Our restaurants are only the tip of the flame. If you're looking for a fast-paced, innovative and welcoming workplace then a career with our Corporate Familia is right for you. What's in it for you! * Competitive pay and bonus * Medical + Dental + Vision Insurance * 401(K) Plan with match and immediate vesting * Basic Life and AD&D/Long Term Disability * Vacation + Sick Pay + 12 Paid Holidays * Vehicle stipend + gas card * Free El Pollo Loco food (Dine Out Card) + Restaurant Discount * Discounts on El Pollo Loco food, theme parks, movie tickets, sports, hotels and more The Area Leader is responsible for overseeing the operations of multiple restaurant locations within a designated geographical area. This role drives business growth while ensuring operational excellence and fostering a positive work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Hire, train, lead, coach, develop, and mentor restaurant leadership teams including General Managers (GMs), Assistant Managers (AMs), and Shift Leaders (SLs), including one-on-one training, role modeling, developmental job assignments, and guided self-study materials. * Provide ongoing coaching to ensure all team members consistently meet and/or exceed expectations. * Foster a positive and collaborative work environment within designated area, promoting a culture of excellence and teamwork. * Implement and maintain operational standards, ensuring consistency across all locations in compliance with federal/state/local laws including employment laws, food quality and safety standards, and employee/restaurant safety policies and procedures. Manage annual budgets for each assigned restaurant location, working to achieve financial targets. * Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Provide timely, insightful feedback, and proactive guidance to restaurant management. * Ensure control over assigned area costs through effective inventory management, labor scheduling, and resource allocation leadership. * Collaborate with each General Manager, crafting strategic plans to reduce costs, boost sales, and optimize profit to maximize results over previous year's performance benchmarks and in alignment with budgetary standards. * Conduct regular meetings and restaurant visits (i.e., deep dive inspections, area tours, announced/unannounced visits, etc.) to ensure compliance with proper staff training and scheduling, employee relations and performance management, inventory control, food and customer safety, cleanliness, and other operational standards. * Preserve brand integrity of restaurant facilities through established brand and performance standards. * Provide effective and timely resolution to escalated customer complaints. * Collaborate with the People Services Department to resolve team member conflicts and address employee relations matters that cannot be resolved at a lower management level. * Work cross-functionally with the People Services and Loss Prevention departments to investigate and settle security and cash handling violations. * Represent the Company at state and federal agency hearings, conferences, meetings, as needed. * Collaborate with the Operations Services, Training, and Marketing teams to execute regional marketing strategies and promotions (i.e., LTO modules). * Stay informed about industry trends and competitor activities to make informed business decisions. * Champion effective vertical and horizontal communications within the area including company-wide news of interest, upcoming events, limited time offers, promotions, product developments, "Best Practices" among peers, etc. * Other activities, duties or responsibilities that are assigned by your supervisor. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience: High school diploma or equivalent (GED) required, BA/BS degree preferred; five (5) or more years of prior General Management experience required; three (3) or more years of QSR experience as an Area Leader or District Manager, preferred. License/Certifications: Possess and maintain a valid driver's license Knowledge, Skills, and Abilities: * Experience with successfully recruiting, building, and developing a team (based on current and future needs). * Proven experience in a Multi-Unit/Area Manager role within the Quick Service Restaurant industry. * Strong understanding of QSR or multi-unit retail/restaurant/hospitality operations, including food safety, quality standards, and customer service. * Ability to analyze financial reports and implement strategies for business improvement. * Confidence in execution of strategic initiatives. * Must be decisive and able to make fact-based decisions. * Strong analytical and problem-solving mindset and skills; meticulous attention to detail * Ability to effectively communicate with internal and external business partners. * Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines. * Ability to read, write, and interpret complex reports, documents, and correspondence. * Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure. * Ability to exercise independent judgment on matters of significance to the company. * Ability to work weekends and extended work schedules as needed. * Must be willing and able to travel locally within Southern California and to out-of-state restaurant locations, as needed by car or airplane. Our Company In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.
    $78k-121k yearly est. 60d+ ago
  • Team Member - 10151

    Pollo Tropical 4.6company rating

    Los Angeles, CA job

    Be a Part of the Fiesta... Come Join The Pollo Nation! You will need an email account click here to create one if you do not currently have one: Create Email Account When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. SUMMARY Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment. ESSENTIAL DUTIES AND RESPONSIBILITIES * Some or all of the following (with consideration of Child Labor Laws, where applicable) * Greet and thank customers * Place customer food and beverage orders through verbal communication and/or automated systems. * Relay customer food and beverage orders from service counter to kitchen operations. * Cook, prepare, package and pour food and beverages in kitchen operations by and and/or through the use of kitchen equipment, such as fryers, open-flamed gas grills, cooking vats, ice machines, food processors, and other smallwares while utilizing proper food safety and sanitation procedures. * Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials. * Stock salsa bars with appropriate levels of sauces, condiments, paper and utensils. * Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations. * Collect customer payments and return proper change to customers through use of cash register. * Unload deliveries of food, beverage, packaging and serving materials to restaurant. * Clean the interior and exterior of the entire restaurant premises. Cleaning work shall entail sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items from dining area and litter from the premises. * Observes/follows alcoholic beverage laws, when applicable. * Maintain safe public access to the restaurant. * Perform all other duties as assigned by management. SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities QUALIFICATIONS: An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. KNOWLEDGE, SKILLS AND ABILITIES: * Must have the ability to receive and respond promptly to requests, orders and instructions. * Must have the ability to communicate with customers and coworkers. * Must have the ability to comprehend and appropriately react to others. * Must have the ability to perform multiple tasks. * Must have the ability to adjust to changing assignments * Must have the ability to maintain productivity, composure, and a pleasant attitude under pressure. * Must be able to speak English in positions requiring immediate customer contact * Must be able to learn POS Cash Register, Kitchen Screens, Recipes PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the team member is regularly required to stand, walk, talk, or hear. The employee is frequently required to use hands to handle or feel, and also to reach with hands and arms. The employee frequently is required to grasp and carry items. The employee is periodically required to lift weight from 25 up to 50 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to high. Continuing variety of conditions depending upon season, day of week, and time of day. Team Member | Cashier | Cook | Line Server | Grill | Host/Hostess We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a current employee, please apply using the internal application process. Reach out to your manager for more information
    $24k-36k yearly est. Auto-Apply 60d+ ago
  • Front Counter Team Member

    Chick-Fil-A Bristol & MacArthur 4.4company rating

    Santa Ana, CA job

    At Chick-fil-A, the team member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience. Work in a Chick-fil-A restaurant A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A. Flexible Hours You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them. Closed Sunday's All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. Work Directly With A Chick-fil-A Operator The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future. Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. No Experience Is Necessary We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
    $29k-32k yearly est. 60d+ ago
  • Operations Leader

    Chick-Fil-A 4.4company rating

    Irvine, CA job

    At Chick-fil-A, Operation Leaders are responsible for assisting the Director team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Operation Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. We look for individuals sone who consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Position Type: Full-time Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Meal Discounts Cell phone subsidy Work Shoe subsidy Competitive pay Operations Leader Responsibilities: Ensures that Team Members follow recipes and read tickets to accurately prepare all orders. Ensures that Team Members are extremely accurate with weights and measurements for all recipe items. Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines. Ensures that workstations are clean at all times. Ensures that cashiers follow cash handling procedures at all times. Ensures and executes break management for the shift Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures. Ensures that Team Members monitor the dining room, restroom, parking lot, and overall facility cleanliness. Perform any of the tasks above as needed throughout the shift. Addresses guest issues that may arise; consults with management regarding complex issues. Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback. Communicates employee performance and policy/procedure violations to management for appropriate handling. Strictly adheres to all Company policies and procedures. Qualifications and Requirements: Meets all Hospitality and Culinary Professional job requirements 2-5 years in a leadership/manager role Must have a High School diploma or equivalent Be available to work any time including Fridays and Saturdays Proven history of how to continuously develop themselves Ability to develop a high-performing team to achieve desired results Reliable transportation Ability to create, communicate, and execute achievable goals for their shift Ability to manage and solve Team Members behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility This Chick-fil-A Restaurant is operated by an independent franchised business owner who make all their own employment decisions and is responsible for their own content and policies. Work schedule 8 hour shift Weekend availability Benefits Flexible schedule Health insurance Dental insurance Vision insurance 401(k) 401(k) matching Referral program Employee discount Paid training Other
    $26k-38k yearly est. 60d+ ago
  • Shift Leader

    Rubio's Restaurant Group LLC 4.1company rating

    Lancaster, CA job

    Job DescriptionDescription: Responsible and accountable for supervising and supporting a productive and profitable restaurant, including Guest satisfaction, food quality and portioning, and Team Member efficiency, safety and security. Is personally accountable for the C.O.R.E. 10, and supports his/her General Manager (GM) and Assistant Manager (AM) in holding Team Members accountable for the C.O.R.E. 10. Essential Job Duties Interacts with Guests, Team Members and Management. Maintains restaurant cleanliness, high food quality standards, resolves Guest complaints, and ensures Guest service according to Rubio's standards. Supervises Team Members to appropriate positions as required. Opens and/or closes restaurant according to Rubio's standards. Supervises Front of the House and Back of the House Team Members as required by Management, ensuring priorities are being followed. Supervises Team Member performance during store operations including setup, food preparation and cleaning before opening, during the shift and at closing. Provides performance feedback to Management. Performs production staff duties including cleaning the dining room, patio and restrooms, taking out trash, stocking inventories as required by Management, and maintaining cleanliness and food quality standards. Inspects food for proper portioning, temperature, and appearance, completing all cleaning and food quality checklists as required by Management. Ensures Team Members follow Company safety policies, using required safety equipment. Ensures proper temperature of food products. Inspects restaurant and its surroundings on a regular basis. Maintains personal hygiene as prescribed by law and Rubio's Dress Code standards. Completes financial paperwork on a daily basis. Counts, dispenses and deposits money according to Company policy. Assists in completion of periodic operational paperwork as prescribed by Management. Participates in development of self by attending ongoing classroom and online training. Non-Essential Job Duties Performs similar and incidental duties as required. Requirements: Job Qualifications Education: High School degree or equivalent combination of education and experience. Experience: Some restaurant or retail experience preferred. Knowledge: Knowledge of aspects of the restaurant industry. Basic computer skills including e-mail and Microsoft Word. Language Skills: Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers. Math Skills: Overall skills and knowledge of basic mathematical principles and practices. Ability to perform basic computations to complete financial paperwork. Other: A valid driver's license and proof of automobile insurance required. Individual must have reliable transportation and proof of automobile insurance is required (if individual will be required to drive on behalf of Rubio's.) Individual must have reliable transportation to arrive to work on time. Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Ability to provide organizational leadership and foster a team environment. Ability to handle multiple priorities. Reporting Relationships Reports to the General Manager and/or Assistant Manager. Major Business/Professional Contacts The Shift Leader will have constant contact with Guests, Managers, restaurant Team Members, other store Managers and Team Members, and occasional contact with Restaurant Support Center staff and outside vendors. It is necessary for this person to conduct these relationships with professionalism and cooperation for the betterment of the Company. The Shift Leader will regularly give suggestions to his/her Managers regarding operations. The Shift Leader is expected to follow appropriate procedures with respect to all communications (Assistant Manager, General Manager, District Manager, People Services Business Partner and Regional Director.) Working and Environmental Conditions Work indoors and outdoors (patio, for events, or to take trash to the dumpster). Constant exposure to fumes from restaurant and food preparation equipment and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses, and beaches. If assisting with a delivery may help carry food in catering bags to Guest's cars or may be asked to make a delivery in their vehicle (only if approved to drive in advance with signed Driver Policy on file.) Physical Demands Must be able to lift 55 lbs. Ability to stand for long periods of time. Performs fine hand manipulation during food preparation and cleaning. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment. Must be able to taste food (including, but not limited to, seafood, chicken, and steak) to ensure the flavor profile and quality standards are met. Tools and Equipment Used Computer, telephone, calculator, multi-use printer, cash register, walk-in and reach-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, brooms, dust pans, mops, etc.), cleaning solvents (cleanser, degreaser, etc.), kitchen equipment and utensils.
    $32k-41k yearly est. 31d ago
  • Inventory & Truck Specialist

    Chick-Fil-A 4.4company rating

    Chino Hills, CA job

    Part-time opportunities available Will be trained on store inventory for 4-6 weeks After successful training completion, workday will begin at 5am Training pay - $20 Truck pay - $22 (We are currently not hiring seasonal team members. Must be 18 or older.) Key Responsibilities: Place truck orders through an online ordering system accurately and on schedule Receive and unload delivery trucks, checking for correct quantities and damaged items Put away stock in freezers, refrigerators, dry storage, and other designated areas Lift up to 50 pounds regularly and perform physical tasks including bending, climbing ladders, squatting, and standing for long periods Perform routine inventory counts and assist in reconciling stock discrepancies Rotate stock and ensure all items are stored according to food safety and storage guidelines (FIFO) Maintain a clean and organized stockroom, freezer, and storage areas Communicate with management regarding inventory needs, stock levels, and any issues with deliveries Use basic computer skills to update inventory logs or ordering systems Qualifications: Prior experience with online truck ordering systems (preferred) Familiarity with inventory control, receiving, and stockroom procedures Must be able to lift, push, and pull up to 50 pounds Must be able to bend, reach, climb, and work on ladders or step stools Strong attention to detail and organizational skills Reliable and punctual with a strong work ethic Benefits 401(k) Health insurance Dental insurance Vision insurance Employee discount Paid training
    $20 hourly 60d+ ago
  • Maintenance Technician, C Shift (Sunday - Tuesday 5:00pm-5:30am)

    Chick-Fil-A 4.4company rating

    Santa Clarita, CA job

    The Maintenance Technician will maintain and troubleshoot production machines and facilities at Bay Center. This role will be responsible for day-to-day maintenance tasks as well as identifying and resolving problems that may arise with the production machines or other plant equipment. The position requires the flexibility to work some Saturdays on a rotating basis. Bay Center is establishing a state-of-the-art food processing production facility to create critical product components for an existing business, while also creating new B2B revenue streams. The Maintenance Technician will report to the Senior Team Leader, Maintenance. This position is based in Valencia, CA. As of the date of this posting, a good faith estimate of the current pay scale for this position is $43.27-$48.08 per hour. This pay scale takes into account a wide range of business factors and may change over time. Responsibilities * Maintains the production machines and facilities * Executes preventative maintenance activities and scheduled items in a timely manner * Proactively engages with the production team to monitor and maintain all equipment * Troubleshoots and solves issues that may arise on the machines, operating lines, raw storage units, and forklifts * Identifies complex technical problems and reports them to the Maintenance Lead * Runs and analyzes manufacturing execution systems (MES) reports * Opens and closes job orders and work paths * Monitors key parts inventory to ensure parts and tools are readily available * Responds to reactive maintenance and equipment issues in a timely manner * Performs maintenance activities during production and tooling changeovers * Supports meeting or exceeding standard production efficiencies on all production lines Minimum Qualifications * Experience maintaining and troubleshooting food manufacturing equipment (including pumps, valves and various packing machinery) * Experience with High Pressure Processing (HPP) is preferred, but not required * Tig welding experience is beneficial, but not required * Maintenance experience in a multi-stage manufacturing and production process * Ability to read blueprints and shop drawings * Intermediate computer skills * Creating documentation and procedures and training others on maintenance processes * Maintaining and tracking parts inventory of high demand items * Education: Minimum: High School diploma * Experience: 5 years in maintenance of a food manufacturing facility Preferred Qualifications * Self-starter with excellent attention to detail * Ability to work in a fast-paced environment * Hands-on engineering experience in a manufacturing environment is a plus * Proficiency in mechanical design and assembly * Highly motivated with strong interpersonal skills; a team player, yet able to work independently when necessary * Excellent problem solving and communication skills * Able to anticipate needs and manage shifting priorities * Good written and verbal communication skills Minimum Years of Experience 5 Travel Requirements 5% Required Level of Education High School Diploma Preferred Level of Education Associate's Degree
    $34k-42k yearly est. 34d ago
  • Franchise Business Consultant

    El Pollo Loco Holdings 4.3company rating

    El Pollo Loco Holdings job in Costa Mesa, CA

    The Franchise Business Consultant is responsible for overseeing the performance and growth of EPL's Franchise Organizations. This person builds strong business relationships and works closely with franchisees to ensure they adhere to the brand's standards, implementing operational strategies, and providing support to help franchisees achieve their business goals. The Franchise Business Consultant also works closely with new franchisees opening new restaurants. This person also serves as a liaison between the franchisor and franchisees, ensuring effective communication, alignment of objectives, and compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as key business partner to the franchisee as the primary point of contact providing ongoing support, guidance, and training to help franchisees operate their businesses effectively. Serves as main point of contact between EPL and assigned franchisees, addressing concerns, leading conflict resolution efforts, communicating brand updates, policies, and initiatives, and ensuring satisfaction. Conducts analysis on market trends, the competition, and customer feedback to report on assigned franchisee performance, issues, and opportunities. Provides guidance on EPL operational best practices, product knowledge, and customer service. Assists in conducting DMA meetings and regional meetings partnering with EPL departments to communicate EPL initiatives, franchise performance, industry news and trends. Collaborates with assigned franchisee group to develop and execute business growth strategies. Conducts Annual Business Reviews and Quarterly Business Reviews to assess performance and align on priority areas and future goals. Champions brand initiatives and new product modules to ensure 100% execution among the assigned franchise group. Works with new franchise groups to assist in new restaurant openings. Ensures assigned franchisee group(s) adhere to EPL's brand standards (i.e., branding, marketing, customer service, and operations procedures) and franchise agreement. Conducts regular audits to ensure consistency and quality across the franchise network. Partners with Corporate Training Department to help coordinate training programs for new and existing franchisees. Partners with Corporate Marketing Department to assist franchisees with identifying local marketing initiatives. Partners with Corporate Development Department team to achieve results in new unit store growth, new store openings and remodels. Other activities, duties or responsibilities that are assigned by your supervisor or may arise from time to time. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience: Bachelor's degree in business, marketing, or a related field. Five+ years of experience in franchise management, business development, or a related role. License/Certifications: Valid Driver's License Required Knowledge, Skills, and Abilities: Exceptional communication and presentation skills. Deep understanding of both the franchisee business model and QSR/Restaurant Industry. Train-the-trainer experience, coaching and willingness to develop others. Strong leadership skills and the ability to motivate and guide franchisees. Confidence in execution of strategic initiatives. Must be decisive and able to make fact-based decisions. Strong analytical and problem-solving mindset and skills; meticulous attention to detail Ability to effectively communicate with internal and external business partners. Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines. Ability to read, write, and interpret complex reports, documents, and correspondence. High level of proficiency with technology including Microsoft Office Suite applications, customized database applications, and internet research tools. Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure. Ability to exercise independent judgment on matters of significance to the company. Ability to work weekends and extended work schedules as needed. Ability to report to the Support Center as required for cross-collaborative work with business partners and other corporate functions. Must be willing and able to travel locally within Southern California and to out-of-state restaurant/franchisee locations, as needed by car or airplane.
    $54k-86k yearly est. 19d ago
  • Back-of-House Team Member

    Chick-Fil-A 4.4company rating

    Glendale, CA job

    The Back of House Team Member is the core of the great food, cooked fresh that we serve to our guests. Their responsibility is to execute on orders with a sense of urgency and accuracy to ensure the guests that are coming to eat with us are receiving the best food all day, every day. The Back of House Team Member is tasked with keeping the restaurant safe, clean and kept to a high standard and a level of excellence that is shown in each meal we serve. They will ensure the highest standards of food safety by following processes and procedures. They will need to have great communication skills and a strong work ethic and they will be a proactive and positive part of the team who comes to work each day ready to show care and spread joy to those around them. Our store culture is to “Inspire Care and Enrich Community” and the Back of House Team Member does this by serving great food that our guests expect and love. Main Areas of Responsibility: Fast & Accurate Service Cleanliness & Equipment Upkeep Food Safety Engagement in a Positive Work Environment Fast & Accurate Service: Have a knowledgeable understanding of official procedures and carry them out in a time efficient manner. Accomplish tasks with a sense of urgency Uphold speed of service times for dine in, carry out, and 3rd party orders that are in line with the stores current goals Ensure that every order is being completed accurately so that our order accuracy score remains in line with stores current goals Ensure that catering orders are prepared to meet expected delivery/pick-up times Cleanliness & Equipment Upkeep Use and clean equipment according to procedure including: quick cleans, boil outs, cleaning of thaw cabinets, toasters, ovens, mixers, choppers, breading tables, and additional items Ensure that the environment is clean and well maintained for both guest appearance and team member safety. Cleaning tasks include: dusting, scrubbing, mopping, wiping down, organizing and additional deep cleaning tasks. Be proactive in cleaning tasks and activities while keeping in mind that cleaning tasks can and should be paused to complete orders first. Maintain clear and safe walkways, free of dirt, debris, or spills. Ensure that dishes are being cleaned according to procedure including current chemical, soap and water usage and temperature. Ensure the dishwasher is used properly and that dishes are dried completely before stacking and reusing. Maintain a tidy back of house with product being pulled and backfilled into its proper place as well as the cleaning up of boxes, flaps, tape, etc that can cause disorganization on the shelves in the back of house. Be an active participant in a culture of cleanliness and care Food Safety Ensure that the practices you are doing are in accordance with food safety standards Keep an up to date food handlers card and/or higher qualifications/equivalency Ensure cleanliness of equipment and utensils before use If you see food safety protocols not being followed, report to management immediately Follow procedures for tracking food as it moves through kitchen systems including box label chicken tracking and proper labeling Use kitchen systems to ensure food is held properly and removed in accordance with procedures around time and temperature Be an active participant in a culture of food safety Engagement in a Positive Work Environment Be a positive influence on those around you by coming to work prepared to work with a good attitude Help the continual improvement of the store by ensuring you and those around you are working according to procedure Ensure that all guest facing interactions are performed in a positive manner including dealing with difficult or disgruntled guests Show genuine care towards your co-workers, just as they are expected to show you the same level of respect and care. Ensure healthy and positive communication, focused around work related activities, are taking place between yourself and your co-workers. This communication doesn't take precedence over order fulfillment. Additional Requirements: Physical Requirements Availability Requirements Physical Requirements: Standing/Walking for the entire duration of shift Kneeling, bending, lifting, reaching, carrying, pushing, pulling, climbing step stool, but not limited to these. Lifting objects up to 50lbs Working with cooking equipment including: fryers, knives, ovens, blades, mixers, but not limited to these. Polite tone of voice and manners towards guests and co-workers Positive facial expressions Usage and reading of computers, tablets, screens. Cleaning dishes Restrictions as to appearance including, hair color and style, nail color and style, makeup, but not limited to these, will be discussed in depth during interview/orientation. Availability Requirements: Team Members must be able either to open or close with their availability. Team members can be scheduled for mid shifts but availability is based around those who can either open or close the restaurant. Team members must be available to work Friday and Saturday. Team members must be available to work holidays, excluding Christmas and Thanksgiving. Benefits Flexible schedule Referral program Employee discount Other
    $23k-28k yearly est. 60d+ ago
  • Line 1-2 Cook

    Rubio's Restaurant Group LLC 4.1company rating

    Anaheim, CA job

    Job DescriptionDescription: Prepare and keep all food products fresh and at proper temperature, according to Rubio's guidelines. Maintain cleanliness in support of a productive and profitable restaurant, including product quality and presentation, portion control, speed and efficiency, and cleanliness. The Line 1/2 Cook is seen as ‘the leader in the kitchen.' S/he is supportive of the Management team and leads the Back-of-House Team by example and with integrity. Is personally accountable for following the C.O.R.E. 10. Essential Job Duties Responsible for product quality and presentation. Properly prepares and holds products. Ensures products are dated, stored and rotated as needed. Manages portion control. Restocks designated cook area. Counts and/or weighs delivered items. Works within established inventory and cost controls. Follows recipe and product item builds. Works with speed and efficiency. Reads tickets and/or listens for direction to determine proper amount of food to prepare. Meets or exceeds Rubio's service time standards. Keeps the restaurant clean and maintains restaurant facilities as needed and/or directed by Management. Maintains personal hygiene as prescribed by law and Rubio's Dress Code standards. Follows all Company safety and security policies and procedures. Maintains proper temperature of food product. Complies with health code regulations, including but not limited to hairnet and glove usage. Communicates effectively with the Team in order to ensure good operations in the back-of-house (BOH.) Uses and completes training packets with all new Back-of-House Team Members. Leads new product roll-out training with all Back-of-House Team Members. Non-Essential Job Duties Performs similar and incidental duties as required. Requirements: Job Qualifications Education: High school degree or equivalent combination of education and experience preferred. Experience: Restaurant experience required. Previous kitchen experience preferred. Knowledge: Knowledge of all aspects in the restaurant industry. Ability to quickly make and execute decisions regarding food quality, quantity needed, and when to clean. Language Skills: Must be able to read and write in either English (abbreviations, kitchen tickets, job aids.) Ability to clearly communicate operational concerns with Management and co-workers. Bi-lingual Spanish a plus. Math Skills: Overall skills and knowledge of mathematical principles and practices. Ability to count, and perform simple mathematical calculations. Other: Ability to follow direction from Management, as well as provide direction to Back-of-House (BOH) Team. Requires assisting coworkers in other tasks or positions. Must have reliable transportation to arrive to work on time. Other Abilities: Ability to maintain a high level of patience with others and remain calm in stressful situations. Requires working closely with co-workers for long periods of time. Ability to provide leadership and foster a team environment. Ability to handle multiple priorities. Requires a high-level of concentration and attention to detail for extended periods of time to prepare food items and to maintain cleanliness standards. Reporting Relationships Reports to the General Manager, Assistant Manager and/or Shift Leader Major Business/Professional Contacts The Line 1/2 will have constant contact with Guests, managers (including shift leaders,) restaurant Team Members, and occasional contact with Restaurant Support Center staff. It is necessary for this person to conduct these relationships with professionalism and cooperation for the betterment of the Company. The Line 1/2 will regularly give suggestions to his/her managers regarding operations. The Line 1/2 is expected to follow the chain of command with respect to all communications (General Manager, District Manager, People Services Business Partner, and Regional Director.) Working and Environmental Conditions Works indoors and outdoors (for events, or to take trash to the dumpster.) Constant exposure to fumes from restaurant, food preparation equipment, and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses and beaches. If assisting with a delivery, may help carry food in catering bags to Guest's cars or may be asked to make a delivery in own vehicle (only if approved to drive in advance with signed Driver Policy on file.) Physical Demands Must have the ability to lift 55 lbs. Requires standing for long periods of time. Performs fine hand manipulation during food preparation. Must be able to reach 5'6” minimum. Flexible hours, night and day, weekends and holidays. Ability to operate all kitchen-related tools and equipment, such as the dishwasher, food drill, fryer, rice cooker, etc. Must be able to taste food (including, but not limited to, seafood, chicken, and steak) to ensure the flavor profile and quality standards are met. Tools and Equipment Used Fryer, grills, knives, refrigerators (including walk-in refrigerator,) steam table, condiment table, microwave oven, stove, dishwasher, cleaning supplies & equipment (towels, broom, dust pans, mops, etc.,) cleaning solvents (bleach, cleanser, window cleaner, etc.,) kitchen supplies and utensils (prep safety glove, food totes, stock pots, tongs, spatulas, cutting boards, etc.,) and food processing equipment (food drill, etc.)
    $35k-44k yearly est. 19d ago
  • Chick-fil-A Fashion Island Shopping Center Kitchen Team Member

    Chick-Fil-A University Center Irvine & Fashion Island Shopping Center 4.4company rating

    Newport Beach, CA job

    As a Chick-fil-A Kitchen Team Member, you will play a crucial role in delivering exceptional food experiences to our guests. You will be responsible for ensuring that all menu items are prepared with accuracy, adhering to strict quality and safety standards. Your role is vital in maintaining a clean and organized kitchen, executing food preparation tasks, and collaborating with team members to create a positive work environment. We are looking for friendly, enthusiastic people who enjoy serving and are willing to be onboard with our mission of "Making Memories". We will teach you everything else you need to know! Successful Team Members will conduct themselves with a positive attitude and truthful character, and are willing to go the "2nd Mile" for our guests and team. At Chick-fil-A, the team member role is more than just a job, it's an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere! Requirements: Previous experience in a kitchen or food service environment is preferred but not required. Training will be provided. Good understanding of food safety and sanitation practices. Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail. Strong communication and teamwork skills to effectively collaborate with kitchen team members and managers. Flexibility to work different shifts, including weekends and holidays, based on business needs. Ability to stand for long periods, lift heavy objects, and work in a hot kitchen environment Positive attitude, strong work ethic, and a dedication to upholding Chick-fil-A's core values of integrity, service, excellence, and kindness. If you are passionate about delivering high-quality food, thrive in a fast-paced environment, and are committed to providing exceptional customer service, we invite you to apply for the Chick-fil-A Kitchen Team Member position. Join our team and be part of a company that values its employees and creates a positive impact in the community! Company Information: Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House ). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant. Note: This job description is not exhaustive and may be subject to change or modification according to business needs.
    $30k-37k yearly est. 60d+ ago
  • Crew Person Unit 166

    Bakers Burgers 3.8company rating

    Rancho Cucamonga, CA job

    Job Details Unit 166 12009 Foothill Blvd - Rancho Cucamonga, CADescription NOW HIRING!! STARTING AT $16.50 AN HOUR. Established in 1952, Baker's is America's First Twin Kitchen serving a delicious mix of American and Mexican Food at 39 locations across the Inland Empire. One thing that sets us apart from the rest is the best-in-class service provided by our Team Members. We value each and every one of them and show our gratitude by providing the following benefits: Free Meals Tuition Discounts Paid Sick Leave Service Time Bonus Program Safety Incentive Prizes Employer Matching 401(k) Plan Medical, Dental and Vision Benefits Voluntary Life, Accident and Critical Illness Insurance Pet Insurance Employee Assistance Program Service Time Awards Do we have your attention now? If so, then you should know that we are seeking energetic individuals who are eager to work and who wish to represent the Baker's brand with pride. We expect you to: Be friendly and outgoing Have excellent customer service skills Maintain a positive attitude when working under pressure Be dependable and punctual Have a willingness to learn and grow with the company Baker's is committed to the development of talent from within. Career advancement opportunities to key management positions such as Crew Leader, Assistant Manager, and General Manager are always available. If you have what it takes to become a part of this elite group, click the Apply button below to get started. Baker's is proud to be an equal opportunity employer who embraces the diversity and individuality of each one of our Team Members and Applicants. We are committed to maintaining a safe and inclusive work environment for all. Qualifications The position of Crew Person is responsible and accountable for successful performance of tasks within an assigned unit at Baker's Burgers. The Crew Person has the responsibility to provide industry leading guest service, prepare food and beverages to company expectations, maintain unit's cleanliness and meet all local, state, and federal health guidelines. Always maintains a positive attitude with guests, vendors, and fellow team members. Duties & Responsibilities Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests. Work assigned station(s) accurately and productively. Each guest should receive prompt, accurate, fresh food in a friendly environment. Ability to communicate effectively and in a friendly manner with guests, co-workers, and supervisors. Required to stand for long periods of time. Frequent bending, kneeling, squatting, twisting, reaching and over shoulder reaching. Regular lifting of up to 50 pounds. Exposure to noise, including use of headset device to interact with guests and co-workers. Able to move throughout the unit to assist guests and co-workers as necessary. This partial Position Description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the Crew Person position activities and requirements, Management reserves the right to modify, and/or remove duties and assign duties as necessary.
    $16.5 hourly 60d+ ago
  • Kitchen Manager

    Chick-Fil-A Bristol & MacArthur 4.4company rating

    Santa Ana, CA job

    Job Description The Kitchen Manager has the responsibility for directing the daily operations of a quick-service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills. Previous management experience is a must. You must be a minimum age of 21+ years old for this job. Work in a Chick-fil-A restaurant A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A. Flexible Hours You probably have commitments to your family, friends, school, or sports teams. We will try to arrange your work schedule around them. Closed Sundays All Chick-fil-A restaurants are closed on Sundays, so you can have a day off to spend with family and friends. Work Directly With A Chick-fil-A Operator The Operator is an independent business person, responsible for the restaurant's operation, who invests time in their employees, teaching them essential business skills for the future. Competitive Pay Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. It's a Great Place to Work At Chick-fil-A, our Operators consider their team members to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate proves that team members enjoy working at Chick-fil-A. REQUIREMENTS You must be hard-working, team-oriented, friendly, honest, bilingual, and have excellent customer skills.
    $38k-51k yearly est. 21d ago
  • El Pollo Loco Team Member

    El Pollo Loco 4.3company rating

    El Pollo Loco job in Norco, CA

    A LOCALLY OWNED AND OPERATED FAMILY COMPANY. Operating El Pollo Loco Inc. restaurants in California, Colorado, and Utah. Leemar United Group is commited to delivering best in-class experience to its customers and employees. Job Description Our Team Members are the heart and soul of our restaurants. Each and every one of our Team Members careers play a meaningful and critical role in the El Pollo Loco familia by providing excellent customer service daily to our guests! Company & Culture For over 35 years El Pollo Loco continues to dominate the market in delivering the citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angels, and today we are over 450 restaurants strong and still growing! From our products to our people, we're truly amazing! Job Summary As a Team Member you may have multiple opportunities to learn different positions from being a Cashier where you will provide friendly courteous service by greeting each guest with a smile and making them feel welcome or you may be asked to run the drive-thru station and work with a team to deliver fast and efficient service. Maybe you will even have the opportunity to fire up the grills and help cook our chicken fresh or even learn how to prepare our delicious salsa and marinate our chicken. Job Detail Work Hours: Full-Time and Part-Time hours are available Career Advancement/Career Plan: We promote heavily from within, so from a Team Member you can develop to become a Shift Leader, Assistant Manager, General Manager, and beyond! Work Attire: EPL logo'd shirt will be provided, black pants or jeans and nonslip shoes are required Requirements: Experience: No experience is required, however, one or more years of experience in a restaurant or customer service position and/or one or more years of restaurant cooking experience is preferred Education: No education is required, however a High School diploma or equivalent (GED) is preferred Communication: Ability to speak and read English is preferred (second language is a plus). Ability to speak efficiently with external customers is required. Competencies: Kitchen, customer service skills, time-management and experience entering orders into Point-Of-sales (POS) system is preferred. Food Handler Card: A Food Handler Card is required where applicable. Physical Demands: A Team Member regularly stands, talks, hears, uses close and distant vision, tastes, or smell, and repetitively uses their hands to reach/handle/feel/grasp objects. The position occasionally stoops/kneels/crouches/crawls and may be required to lift objects up to 40lbs. Benefits/Perks: What's in it for you! We offer eligible Employees the following Benefits/Perks: Flexible scheduling: Full-Time or Part-Time Medical + Dental + Vision Insurance Meal Discounts Ticket Discounts Bonuses Hiring immediately!
    $25k-33k yearly est. 9d ago
  • Director SEC Reporting & Technical Accounting

    El Pollo Loco Holdings 4.3company rating

    El Pollo Loco Holdings job in Costa Mesa, CA

    Directs and manages the Company's external reporting (including but not limited to Forms 10-K, 10-Q, 8-K and Annual Proxy Statement) and technical research and implementation of accounting issues to ensure compliance with US GAAP and SEC reporting requirements. Supports accounting, finance and potentially other groups in the correction of identified control weaknesses and the implementation of efficiency opportunities related to Sarbanes Oxley. Manages the Company's stock option program and cash forecast / debt borrowings and repayments and interest payments. ESSENTIAL DUTIES AND RESPONSIBILITIES: Directs and manages the preparation and maintains support for all areas of our external reporting process, such as EPS calculations, balance sheet, income statement, statement of cash flows, and statement of stockholders' equity. Prepares technical accounting memos for management conclusions and quarterly/year-end audit purposes. Maintains, updates and evaluates new accounting policies. Researches, evaluates, and documents technical accounting and external reporting implications of complex and non-standard transactions, as well as general corporate accounting matters. Supports Company transactional efforts to ensure proper accounting treatment. Supports the SOX compliance and implementation assisting the accounting, finance and potentially other groups in the implementation of identified control weaknesses and efficiency opportunities. Manages stock options/restricted stock administration function and ensures compliance with FAS 123R. Manages the overall responsibility for the recording, maintenance and reporting of fixed asset accounting records. Oversees the cash forecast / debt borrowings and repayments and interest payments and debt covenant compliance. Manages and supports accounting with project management. Leads or participates in special projects as necessary. Interacts professionally and ethically, constructively participating as a collaborative team member or leader in pursuit of common goals. Other activities, duties or responsibilities that are assigned by your supervisor. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience: BA/BS degree required, preferably in Accounting or related field. Minimum of 7+ years' Public Accounting experience required, preferably in the restaurant/retail/hospitality industry and/or Big 4/large accounting firms. Extensive knowledge, US GAAP, SEC reporting and internal control processes. Exceptional organizational and problem-solving skills and commitment to a high level of accuracy. License/Certifications: CPA required. Knowledge, Skills, and Abilities: Experience with successfully recruiting, building, and developing a team (based on current and future needs). Confidence in execution of strategic initiatives. Must be decisive and able to make fact-based decisions. Strong analytical and problem-solving mindset and skills; meticulous attention to detail Ability to effectively communicate with internal and external business partners. Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines. Ability to read, write, and interpret complex reports, documents, and correspondence. Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure. Ability to exercise independent judgment on matters of significance to the company. Ability to work weekends and extended work schedules as needed. Ability to work at the Support Center consistent with the hybrid work policy.
    $109k-154k yearly est. 24d ago
  • Area Leader

    El Pollo Loco Holdings 4.3company rating

    El Pollo Loco Holdings job in Hawthorne, CA

    The Area Leader is responsible for overseeing the operations of multiple restaurant locations within a designated geographical area. This role drives business growth while ensuring operational excellence and fostering a positive work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Hire, train, lead, coach, develop, and mentor restaurant leadership teams including General Managers (GMs), Assistant Managers (AMs), and Shift Leaders (SLs), including one-on-one training, role modeling, developmental job assignments, and guided self-study materials. Provide ongoing coaching to ensure all team members consistently meet and/or exceed expectations. Foster a positive and collaborative work environment within designated area, promoting a culture of excellence and teamwork. Implement and maintain operational standards, ensuring consistency across all locations in compliance with federal/state/local laws including employment laws, food quality and safety standards, and employee/restaurant safety policies and procedures. Manage annual budgets for each assigned restaurant location, working to achieve financial targets. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Provide timely, insightful feedback, and proactive guidance to restaurant management. Ensure control over assigned area costs through effective inventory management, labor scheduling, and resource allocation leadership. Collaborate with each General Manager, crafting strategic plans to reduce costs, boost sales, and optimize profit to maximize results over previous year's performance benchmarks and in alignment with budgetary standards. Conduct regular meetings and restaurant visits (i.e., deep dive inspections, area tours, announced/unannounced visits, etc.) to ensure compliance with proper staff training and scheduling, employee relations and performance management, inventory control, food and customer safety, cleanliness, and other operational standards. Preserve brand integrity of restaurant facilities through established brand and performance standards. Provide effective and timely resolution to escalated customer complaints. Collaborate with the People Services Department to resolve team member conflicts and address employee relations matters that cannot be resolved at a lower management level. Work cross-functionally with the People Services and Loss Prevention departments to investigate and settle security and cash handling violations. Represent the Company at state and federal agency hearings, conferences, meetings, as needed. Collaborate with the Operations Services, Training, and Marketing teams to execute regional marketing strategies and promotions (i.e., LTO modules). Stay informed about industry trends and competitor activities to make informed business decisions. Champion effective vertical and horizontal communications within the area including company-wide news of interest, upcoming events, limited time offers, promotions, product developments, "Best Practices" among peers, etc. Other activities, duties or responsibilities that are assigned by your supervisor. QUALIFICATIONS - EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience: High school diploma or equivalent (GED) required, BA/BS degree preferred; five (5) or more years of prior General Management experience required; three (3) or more years of QSR experience as an Area Leader or District Manager, preferred. License/Certifications: Possess and maintain a valid driver's license Knowledge, Skills, and Abilities: Experience with successfully recruiting, building, and developing a team (based on current and future needs). Proven experience in a Multi-Unit/Area Manager role within the Quick Service Restaurant industry. Strong understanding of QSR or multi-unit retail/restaurant/hospitality operations, including food safety, quality standards, and customer service. Ability to analyze financial reports and implement strategies for business improvement. Confidence in execution of strategic initiatives. Must be decisive and able to make fact-based decisions. Strong analytical and problem-solving mindset and skills; meticulous attention to detail Ability to effectively communicate with internal and external business partners. Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines. Ability to read, write, and interpret complex reports, documents, and correspondence. Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure. Ability to exercise independent judgment on matters of significance to the company. Ability to work weekends and extended work schedules as needed. Must be willing and able to travel locally within Southern California and to out-of-state restaurant locations, as needed by car or airplane.
    $25k-33k yearly est. 11d ago
  • Catering Assistant

    Chick-Fil-A 4.4company rating

    Irvine, CA job

    At Chick-fil-A, the Catering Assistant role is more than just a job-it's an opportunity to be part of creating memorable experiences for our guests both inside and outside the restaurant. As a Catering Assistant, you will play a vital role in preparing, organizing, and delivering catering orders with excellence while representing our brand in the community. We are seeking team members who are reliable, detail-oriented, and have a heart for hospitality. This position is perfect for individuals who enjoy serving others, working in a fast-paced environment, and being part of a supportive team. Responsibilities * Accurately prepare, package, and organize catering orders according to Chick-fil-A Pathway Catering Procedures * Assist with loading, transporting, and setting up catering deliveries when needed * Ensure catering storage and prep areas remain clean, organized, and well-stocked * Clean and take care of delivery cars to ensure they are always guest-ready and in good condition * Pursue effective communication with leadership, team members, and guests * Provide exceptional service during guest interactions, ensuring every catering order exceeds expectations * Work safely and follow all Chick-fil-A policies and procedures * Complete assigned opening or closing duties related to catering * Support restaurant operations when there are no catering orders scheduled and be fully trained in all operational areas * Perform other related duties as assigned Qualifications * Reliable, consistent, and detail-oriented * Strong organizational and time management skills * Friendly and professional communication skills * Ability to lift and carry up to 50 lbs (for catering equipment/boxes) * Able to stand for extended periods of time * Comfortable working independently and as part of a team * Flexible availability * Valid driver's license (preferred, for delivery support) * Clean driving record * Morning and midday availability preferred (to support catering operations) Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
    $32k-37k yearly est. 18d ago
  • Team Leader

    Chick-Fil-A 4.4company rating

    El Segundo, CA job

    A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. Position Type: * Full-time and Part-time roles Our Benefits Include: * A fun work environment where you can positively influence others * Flexible scheduling (and closed on Sundays) * Learning first-hand from an experienced Operator and Restaurant Leaders * Intentional growth and development to help you reach your professional goals * Scholarship opportunities * Competitive pay Team Leader Responsibilities: * Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant * Offer immediate and respectful response to Guest's needs * Assist in training of new hires, set the tone for a shift, and act as a role model for our team * Be a friendly, encouraging team player * Open and/or close, lead shifts, key holder * Count drawers and finalize day * Excellent communication skills, both written and spoken Qualifications and Requirements: * Smile * Create and Maintain Eye Contact * Speak Enthusiastically * Make Emotional Connections with Guests * Reliable transportation * Ability to work in a fast-paced environment * Strong people skills with a desire to serve Team Members * Strong commitment to superior customer service * Ability to manage Team Member behavioral and performance issues * Ability to work in a team environment with shared ownership and responsibility * Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. Work schedule * Weekend availability Benefits * Health insurance * Vision insurance * Employee discount * Paid training * Referral program * 401(k) * Other Chick-fil-A - PCH & Maple 740 N Pacific Coast Hwy, El Segundo, CA, 90245
    $30k-39k yearly est. 18d ago
  • El Pollo Loco Team Member

    El Pollo Loco 4.3company rating

    El Pollo Loco job in Norco, CA

    A LOCALLY OWNED AND OPERATED FAMILY COMPANY. Operating El Pollo Loco Inc. restaurants in California, Colorado, and Utah. Leemar United Group is commited to delivering best in-class experience to its customers and employees. Job Description Our Team Members are the heart and soul of our restaurants. Each and every one of our Team Members careers play a meaningful and critical role in the El Pollo Loco familia by providing excellent customer service daily to our guests! Company & Culture For over 35 years El Pollo Loco continues to dominate the market in delivering the citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angels, and today we are over 450 restaurants strong and still growing! From our products to our people, we're truly amazing! Job Summary As a Team Member you may have multiple opportunities to learn different positions from being a Cashier where you will provide friendly courteous service by greeting each guest with a smile and making them feel welcome or you may be asked to run the drive-thru station and work with a team to deliver fast and efficient service. Maybe you will even have the opportunity to fire up the grills and help cook our chicken fresh or even learn how to prepare our delicious salsa and marinate our chicken. Job Detail Work Hours: Full-Time and Part-Time hours are available Career Advancement/Career Plan: We promote heavily from within, so from a Team Member you can develop to become a Shift Leader, Assistant Manager, General Manager, and beyond! Work Attire: EPL logo'd shirt will be provided, black pants or jeans and nonslip shoes are required Requirements: Experience: No experience is required, however, one or more years of experience in a restaurant or customer service position and/or one or more years of restaurant cooking experience is preferred Education: No education is required, however a High School diploma or equivalent (GED) is preferred Communication: Ability to speak and read English is preferred (second language is a plus). Ability to speak efficiently with external customers is required. Competencies: Kitchen, customer service skills, time-management and experience entering orders into Point-Of-sales (POS) system is preferred. Food Handler Card: A Food Handler Card is required where applicable. Physical Demands: A Team Member regularly stands, talks, hears, uses close and distant vision, tastes, or smell, and repetitively uses their hands to reach/handle/feel/grasp objects. The position occasionally stoops/kneels/crouches/crawls and may be required to lift objects up to 40lbs. Benefits/Perks: What's in it for you! We offer eligible Employees the following Benefits/Perks: Flexible scheduling: Full-Time or Part-Time Medical + Dental + Vision Insurance Meal Discounts Ticket Discounts Bonuses Hiring immediately!
    $23k-30k yearly est. 60d+ ago

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