Technical Director jobs at Electronic Arts - 1210 jobs

A leading tech company is seeking a Creative Technology Director to guide innovation in marketing through emerging technologies. This role involves leading a multidisciplinary team, fostering a culture of experimentation, and defining the long-term technology vision. Ideal candidates should have over 15 years in creative tech or R&D, strong leadership skills, and a solid understanding of strategic planning and technology adoption. Competitive salary and comprehensive benefits package offered for this position in San Francisco, CA. #J-18808-Ljbffr

Responsibilities MaxLinear is a leading provider of radio frequency (RF), analog, digital, and mixed‑signal integrated circuits (ICs) and software solutions for access, connectivity, wired and wireless infrastructure, and industrial applications. MaxLinear's technologies empower next‑generation products across a variety of markets, including broadband access, connectivity, infrastructure, and industrial systems. Our Key Product Offerings are: Keystone: The first low‑power 5‑nm 100G PAM4 DSP SoC, optimized for active electrical and optical cables Sierra: A single‑chip solution for 5G Open RAN radio units Wi‑Fi 7 Solutions: The world's first Wi‑Fi CERTIFIED 7 tri‑band single‑chip solutions and access points Panther: An ultra‑low latency Data Processing Unit (DPU) storage accelerator for enterprise and hyperscale data centers, delivering up to 3.2 Tbps throughput MaxLinear is seeking a Technical Director in Analog, Mixed‑Signal, and RF IC Design to join our team. In this role, you will focus on the following: Provide hands‑on technical leadership, driving key strategic decisions, roadmaps, and architectural developments for mixed‑signal designs across global teams Collaborate with IC designers and system engineers to develop high‑performance analog and mixed‑signal circuits for next‑generation products Recruit, mentor, and develop top engineering talent, fostering a high‑performance culture Drive collaboration with support teams (CAD, technology, and digital) to enhance productivity across the organization Qualifications Extensive technical expertise in data converters, with hands‑on IC tape‑out and productization experience Strong ability to translate high‑level specifications into block‑level design requirements Exceptional written and verbal communication skills Proven experience providing customer‑facing support throughout product development and release‑to‑production phases BS in Electrical Engineering or related +13 years of experience, or MS +11 years of experience, or Ph.D. +8 years of experience Compensation and Benefits MaxLinear has a Total Compensation philosophy which includes base salary and annual discretionary bonus eligibility and many positions also include stock‑based compensation. MaxLinear expects to offer a starting base salary within the range for Southern California of: $143,600 to $222,985 Annually MaxLinear expects to offer a starting base salary within the range for San Francisco Bay Area of: $159,200 to $247,135 Annually We offer competitive benefits designed to support employee health, welfare, and retirement and some highlights are: health care benefits, 401k savings plan, Employee Stock Purchase Plan (ESPP), and paid time off. The actual starting base salary will be determined by the match to certain role‑related criteria such as educational degree(s) or equivalent, relevant work experience, skillset needed for the role, and geographic location; this is not an all‑inclusive list as some roles may require unique skills or experience. Qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, sex, religion, national origin, sexual orientation, gender identity, disability, or protected veteran status. Company Overview MaxLinear is a global, NASDAQ‑traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system‑on‑chip product company, striving to improve the world's communication networks for everyone through our highly integrated radio‑frequency (RF), analog, digital, and mixed‑signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi‑market applications. We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world's most challenging communication technology problems in the most efficient and effective manner. MaxLinear began by developing the world's first high‑performance TV tuner chip using standard CMOS process technology. Others said we couldn't achieve the extremely high‑performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we've developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long‑haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we've expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end‑to‑end solutions in our target markets. One such example was the acquisition of Intel's Home Gateway Platform Division that added Wi‑Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers' needs. Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Valencia, Spain; Bangalore, India; Munich, Germany; Israel; and Singapore. We have approximately 1,200 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside‑the‑box thinking, nimbleness, and collaboration. Together, we form a high‑energy business team that is focused on building the best and most innovative products on the market. #J-18808-Ljbffr

A semiconductor company is seeking a Technical Director in Analog, Mixed-Signal, and RF IC Design to provide hands-on technical leadership and drive key strategic decisions. The ideal candidate will lead high-performance analog design teams, mentor engineering talent, and enhance productivity across the organization. A strong background in data converters and customer-facing product support is essential. The company offers a competitive salary range of $143,600 to $222,985 annually based on experience. #J-18808-Ljbffr

We are seeking a dynamic and entrepreneurial Technology Transfer Director to lead NYGC's technology transfer operations. This is a unique opportunity for an experienced professional, ideally from a university or nonprofit research setting, to shape the technology transfer function at one of the world's leading genomics research centers. The Technology Transfer Director, reporting to the VP of Legal & General Counsel, will be responsible for overseeing all aspects of technology transfer at the organization and will serve as the central point of contact for all intellectual property (IP), licensing, and industry partnership activities, working closely with NYGC scientists, leadership, and external partners. This position will operate as a department of one, with responsibility for managing the entire technology transfer function. The successful candidate will have both the strategic vision and hands-on skills to develop policies, processes, and relationships that foster a culture of innovation and translational impact. This is an exceptional opportunity to shape the commercialization strategy of a premier genomics institution and drive the translation of cutting-edge research into tangible impact on human health. The role offers significant autonomy, visibility, and the chance to collaborate with world-class scientists at the intersection of academia, industry, and medicine. Key Responsibilities include (but are not limited to): Lead NYGC's technology transfer program, including IP management, invention disclosure, patent strategy, licensing, and startup support. Evaluate invention disclosures for technical merit, commercial potential, and patentability, and develop targeted marketing strategies for high-value technologies. Oversee IP filings and prosecution in collaboration with outside counsel. Lead negotiation of and serve as institutional signatory for a wide range of complex agreements, including inter-institutional agreements, license agreements, option agreements, sponsored research agreements, and material transfer agreements, to facilitate effective technology commercialization. Develop and maintain strong relationships with faculty, researchers, and institutional partners to promote awareness of technology transfer opportunities and best practices. Provide education and one-on-one guidance to faculty and staff on IP and tech transfer matters Identify and engage with potential licensees, investors, and industry collaborators to accelerate commercialization of NYGC technologies. Advise NYGC leadership on IP portfolio strategy, policy development, and compliance matters. Serve as administrative liaison to the Board of Directors Start-Up Company Advisory Committee, including setting the agenda for all committee meetings in consultation with the committee chair. Track, report, and communicate outcomes of the technology commercialization portfolio to NYGC leadership. Represent NYGC in external partnerships, consortia, and translational initiatives across regional and national innovation ecosystems. Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change. Requirements & Qualifications A Bachelor of Science degree (preferably in the biological sciences) is required; an advanced degree in a STEM field, business or related discipline (PhD, MBA or JD) is strongly preferred. Minimum 10 years of progressive experience in technology transfer, IP management, research commercialization, or academic-industry relations, with at least five (5) years in a supervisory or management role. Proven track record in managing complex IP portfolios and developing IP strategies. Demonstrated expertise and advanced knowledge of U.S. patent law, and current trends, policies and best practices affecting academic technology transfer and commercialization. Proven success in identifying commercialization pathways and negotiating complex licensing agreements; Strong analytical skills for market assessment and strategic problem-solving. Strong familiarity with federal funding mechanisms (e.g., SBIR/STTR), research compliance, and startup incubation. Superior negotiation, communication, and relationship-building skills. Ability to successfully work with academic faculty, researchers and collaborating institutions while balancing mission-driven and commercial priorities. Preferred: Experience in genomics, bioinformatics, or related fields Strong familiarity with nonprofit research organizations and complex academic-industry collaborations. Registered Technology Transfer Professional (RTTP) or Certified Licensing Professional (CLP) certification strongly preferred. To apply, please submit a CV, cover letter, and deal sheet. Don't meet every single requirement? At NYGC we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Competencies Technical and Professional Skills: Consistently demonstrates skills and knowledge relevant for current role; strives to expand the depth and breadth of technical and professional skills; works with a high level of integrity; exhibits focus and discipline; appropriately prioritizes, manages expectations and delivers on commitments. Collaborative & Communicative: Models collaboration and teamwork; brings out the best in others; effectively works with all levels, internally and externally; respects and embraces diversity of perspective; communicates clearly and listens carefully; uses good judgment as to what to communicate and when to do so. Adaptable & Innovative: Adaptable and embraces change; develops new insights and pursues improvements and efficiency; fosters exchange of new ideas and willing to challenge the status quo; takes initiative and is solution-oriented; engages in work with passion and curiosity. Work Flexibility NYGC has established a flexible work policy to give employees and other staff more ability to balance their work, personal commitments, and commuting challenges. The incumbent in this position is eligible for a flexible work schedule or hybrid remote work arrangement (minimum of three days per week working onsite) with supervisory approval. Occasional evening and weekend work may be required. Salary & Benefits The pay range for this position is $210,000 - $250,000 per year; the base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, NYGC offers a full range of medical, financial, and other benefits as well as generous time off. This includes Medical/Dental/Vision for employees & dependent(s); Vacation, Holidays, Sick, and Other Leave, including a paid winter break; a 401(k) match; Life Insurance; Flexible Spending Accounts; employee Tuition Reimbursement; flexible schedules and telework options for some positions; an Employee Assistance Program; and much more. About the New York Genome Center The New York Genome Center (NYGC) is an independent, nonprofit, academic research organization dedicated to advancing genomic research. NYGC scientists and staff are furthering new approaches to diagnosing and treating neurological diseases and cancer through their unique capabilities in whole genome sequencing, RNA sequencing, state-of-the art analytics, and the development of genomic tools. NYGC concentrates specifically on disease-based research in the following areas: neuropsychiatric disease (autism, schizophrenia, bipolar); neurodegenerative disease (ALS, Alzheimer's, Parkinson's, Huntington's), and cancer. Located in Lower Manhattan, the New York Genome Center was founded by and remains closely affiliated with the leading academic medical centers and research universities in the New York region, engaging in research projects with and for these institutions. Essential to our collaborative work is an outstanding faculty, whose members typically hold a joint appointment at NYGC and a partner university. They support our scientific mission by conducting independent research in areas of mutual interest to us and the wider scientific community. Equal Opportunity We are committed to fostering a workplace environment that is welcoming and fair to all, ensuring that every employee has the opportunity to thrive. We believe that bringing together individuals with diverse backgrounds, experiences, and perspectives leads to greater collaboration, innovation, and discovery. Valuing and supporting each employee in reaching their full potential strengthens our organization and enhances our collective success. We recognize that creating an environment where all employees feel valued and included requires sustained effort and dedication from the entire organization. The New York Genome Center is a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, gender, religion, national origin, sexual orientation, age, disability, genetic predisposition or carrier status, protected veteran or military status, domestic violence victim status, partnership status, caregiver status, alienage or citizenship status, marital status, or any other characteristic protected by applicable law. NYGC takes affirmative action in support of its policy to hire and advance in employment individuals who are protected veterans and individuals with disabilities. FLSA Status - Exempt This position is not eligible for visa sponsorship or relocation assistance.

A leading technology firm in Dallas seeks a Director of Systems Engineering to guide the development of advanced RF transmitter systems. Responsibilities include establishing engineering processes, managing documentation, and fostering cross-functional collaboration. The ideal candidate holds a B.S. in Electrical Engineering with over 10 years in the defense sector and has strong leadership and communication skills. This role may require some travel and eligibility for DoD clearance. #J-18808-Ljbffr

Continental Electronics Corporation is a leading provider of RF technologies and innovative solutions with over 75 years of proven performance. CEC has experienced significant recent growth and has established itself as the go-to supplier for a diversified product line supporting a wide spectrum of markets from commercial products, military customers, to space research laboratories. The Director of Systems Engineering imparts Systems Engineering structure, and guides associated staff, to support development of state‑of‑the‑art RF transmitter systems. This individual is responsible for requirements definition, alignment across functional teams, regular communication of progress, as well as escalation of any issues/blockers. This position will start in East Dallas and in the Spring will be based in Richardson area. Responsibilities Establish and implement systems engineering processes to achieve best‑in‑class execution, focusing on quality, schedule, and cost performance Create functional strategies and specific objectives for the team Work cross‑functionally; define and develop System Requirements documentation for all programs Manage program Verification and Validation documentation and document adherence to requirements Contribute to engineering proposals to align with business opportunities to enable product definition alignment with customer needs Collaborate effectively across functional teams, including Program Office, Engineering, Operations, and Quality When operating within a Department of Defense (DoD) environment, work with the development team to manage the unique demands and regulatory requirements Recognized as a change agent within the business, adept at driving innovation from concept to successful execution Champion & implement cross‑team/intra‑team collaboration and continuous improvement in product designs and engineering practices, with a mindset for subsystem reuse Ensure the systems engineering staff possess the necessary skills and experience to meet current and future business demands Drive a culture of excellence, accountability, and continuous improvement within the team Spearhead recruitment and foster professional growth to assemble, develop and retain a skilled, high‑performing team Responsible for coaching and supporting staff to ensure individual and team success; as part of the Performance Review process create development plans and oversee performance assessment processes Develop budgets, policies and procedures to support the functional infrastructure Versed in Model Based Systems Engineering (MBSE) Versed in DoDAF terms to develop customer needs and lead program teams to success with requirements, including customer interface as deemed by Defense Industry practice Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork Demonstrate behavior consistent with the company's Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business Qualifications B.S. in Electrical Engineering, Electrical and Computer Engineering, Systems Engineering or equivalent with 10+ years of experience as an engineering lead in the defense industry Ability to obtain DoD issued Secret Clearance. Top Secret preferred A hands‑on leader who is willing to dive deep when needed Excellent verbal and written skills to interact with project teams, management and customers Demonstrate high business acumen with ability to analyze complex problems and data, and make high‑quality, data‑driven decisions Some travel will be required Please review our benefits here: Life at OSI The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veteran Know Your Rights Poster Link: ******************************************************************************************** OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others. #J-18808-Ljbffr

A leading cybersecurity company in San Francisco is seeking a Technical Account Manager to enhance customer satisfaction and ensure effective use of products. The role requires strong leadership, crisis management skills, and a technical foundation in Linux, messaging, and cloud services. Candidates must have excellent communication abilities and a passion for delivering top-quality service. This position offers competitive compensation and promotes a flexible work environment. #J-18808-Ljbffr

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Company Overview: At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud architecture Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges ọrọ We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. The Role: The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non‑technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top‑quality customer experience. Your Day-to-Day: Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. =. Manage כח supportichts, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response by working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. Develop deep understanding of customer's business and operational needs. Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short‑term and long‑term goals. Planthose and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. Requires little supervision on assigned tasks. Works independently on routine tasks. Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. Uses independent judgment within broad parameters. Designs and implements solutions to complex problems with minimum supervision. Travel may be required up to 25% What You Bring to the Team: 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas 2+ years experience managing strategic/top accounts Knowledge of data communication concepts and technologies, specifically email and networking Knowledge of Linux, SMTP, and MySQL Working knowledge of Windows, Active Directory, and Microsoft Exchange Very strong customer service and excellent written and oral communication skills A history of successfully leading and directing technical staff through crisis situations Adaptable and willing to learn new technologies Knowledge of project management and strong time management skills Ability to effectively work in a team environment as well as independently Ability to develop relationships across multiple organizational boundaries including Support, Operations, and Engineering Work with the relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add‑ons Desire and ability to coach and mentor your peers to help improve their technical knowledge, project management skills, and customer management skills U.S. citizenship is required for this role. Experience supporting U.S. federal biais, state, or public‑sector customers is strongly preferred. Why Proofpoint: As a customer focused and driven‑to‑win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best and brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi‑national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture! Benefits: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Enterprise wellness and community outreach days Always recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success - every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply: Interested? Submit your application along with any supporting information - we can't wait to hear from you! Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Rangegetitem) 123,200.00 - 193,600.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range 102,300.00 - 160,820.00 USD All other cities and states excluding those listed above: Base Pay Range 92, গভীয় 705.00ekile USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Equal Opportunity Employer: Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808-Ljbffr

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on‑premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security? Cohesity is hiring for a Senior Field Technical Director to join our team! This is an architect-level role focused on ensuring the best design & integration of Cohesity technology for large, enterprise customers and those with demanding use cases. The mission of this role is to ensure the customer's technical requirements are: Explored & Understood: Deeply assess business and technical needs, capturing all requirements across workloads, infrastructure, and operations. Architected & Designed: Translate customer goals into scalable, resilient architectures that leverage Cohesity's capabilities to their fullest potential. Delivered & Adopted: Ensure solutions are successfully implemented, drive adoption, and position the account for long-term success and expansion. This position needs to be an expert on the core Cohesity product capabilities. Expertise in data center design and practices - as well as data protection, cyber‑security, and solutions at web scale - are essential. HOW YOU'LL SPEND YOUR TIME HERE: Serve as the strategic technical leader for assigned accounts, influencing both technical strategy and business outcomes. Present Cohesity technology (deep dive) to customer executives, technical leaders/experts and explain how it is applied in various use‑cases/scenarios. Conduct discovery workshops with the customer to identify business objectives, document use cases/requirements, and operational constraints. Develop high‑level architectural alternatives, review with customers, and deliver (written) design plans to meet the customer's needs (especially “at scale”) and include considerations of special phases of the project (e.g., migration, operational cut‑over) for Cohesity implementation teams to follow. Help plan and conduct technical demos and Proof of Concepts (POCs) with the account SE. Provide technical information for RFPs/RFIs. Provide technical review for all account team proposals. Liaison with Product Management and Engineering to represent customer/field requirements and resolve specific issues. Lead cross‑functional “tiger teams” to address strategic customer challenges and opportunities. Mentor SEs and other technical team members to raise the bar for technical excellence in your region. Act as technical point of escalation for all architectural and design decisions. Act as a leader in your territory and across the FTD squad. Drive results leading product focused cross‑functional teams. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: Bachelor's degree or equivalent experience. 15+ years of experience in IT. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. Experience in these technical areas required: Storage, Backup, Virtualization, Linux CLI. Cyber‑security & Cyber Resilience. Additional experience highly desirable: Disaster Recovery/Business Continuance. Database Protection and Recovery. Distributed Systems. Public Cloud (AWS, Azure, GCP). Layer 2 Networking and Firewalls. Scripting / Automation. Visio or equivalent application. Excellent communication and project‑related skills are also required. Strong verbal communication/presentation skills. Strong written skills and the ability to create documentation. Self‑starter with excellent organization and time management skills. The ability to work cross‑functionally and run meetings to achieve a plan. The ability to manage projects and to drive to a deadline. Expected Travel: Up to 60%. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Co… is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1‑855‑9COHESITY or ******************* for assistance. In‑Office Expectations Co… employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2‑3 days a week of their choosing. #J-18808-Ljbffr

Technical Solutions Consultant (SQL and Data) Sunnyvale, CA 94105 - Hybrid (3 days on site) - Contract - 6+ months with possible extension. Pay: $54.00 - $70.00 per hour. Responsibilities Develop and maintain data models and SQL pipelines to assist in the visualization, analysis, and interpretation of business data. Help scale repeatable data solutions by identifying manual data pulls that can be automated via scheduled queries. Provide ongoing support for internal data users by maintaining and debugging complex reports, queries, and dashboards. Help troubleshoot technical data issues (e.g., data discrepancies, latency) by analyzing raw logs and query execution plans, proposing fixes. Consult with users, partners, or decision‑makers to identify data sources, required data elements, and data validation standards. Translate non‑technical business requirements (PRDs) into precise technical specifications for data schemas and views. Perform exploratory data analysis and profiling using relevant tools to ensure high data fidelity. Implement validation checks to ensure accuracy in reporting and analytics. Consult with application engineers and data scientists to understand logging, transactional storage, and data exchange formats. Support collaboration with internal stakeholders to provide technical guidance on data availability and feasibility. Help scale existing solutions by creating documentation for data dictionaries, schema definitions, and “best practice” SQL tutorials for the wider team. Qualifications Strong proficiency in SQL (complex queries, joins, subqueries, CTEs, window functions). Proficiency in Code comprehension (SQL) and debugging. Proficiency in Data pipeline (ETL) maintenance and Data Modeling. Experience with internal data warehousing tech (GoogleSQL, PLX) or BigQuery. Proficiency in System Design. Proficiency in Stakeholder Management. Proficiency in Data Exploration and Statistics. EEO Statement: Equal opportunity employment. Sheer opportunity employment is provided for all applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. #J-18808-Ljbffr

A leading data resilience company in San Francisco is seeking a Director - Channel Systems Engineering to lead a team focused on strategic partnerships. The role involves technical leadership, aligning engineering efforts with company goals, and managing complex partnerships. Candidates should have over 15 years of enterprise technology experience and the ability to influence across multiple teams. This position offers a comprehensive benefits package, including competitive compensation and unlimited paid time off. #J-18808-Ljbffr

A technology company in San Francisco is seeking a Technical Account Manager to drive customer success and provide advanced technical consultation. The ideal candidate will have at least 2.5 years of experience in technical account management and should be proficient in software development concepts, including API integrations. This role requires strong communication skills and the ability to manage complex customer relationships. Pendo offers a dynamic work environment, competitive salary, and opportunities for growth. #J-18808-Ljbffr

A cutting-edge technology company in Boston is seeking a Technical Sales Solutions Specialist to consult and sell innovative 3D printing solutions. The role involves identifying sales leads, understanding customer needs, and ensuring exceptional customer experiences. Ideal candidates should hold a STEM-related bachelor's degree and possess strong communication and relationship-building skills. This position offers competitive compensation, including a base salary and sales bonuses, along with a hybrid work model and comprehensive benefits. #J-18808-Ljbffr

Why cap Spire? cap Spire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations. We take pride in putting our people first and are proud to be recognized consecutively as a Great Place to Work for our strong company culture focused on our people and enabling them to achieve their best. As a vendor-independent consultancy, you'll work with traditional technologies and leading-edge solutions for on premise and Cloud. We offer our employees progression, development and a diverse range of client engagements. What will you be doing? The bread and butter of our Operations team is continuous improvement. Your daily goals revolve around identifying how to ensure a steady-state operation, digging deeper than break/fix issues to critique and improve the CTRM system and overall process. Your priority is ensuring that clients don't sit on problems, but keep moving forward seamlessly within the CTRM system. You will gain a holistic view of the client engagement cycle and receive training within the system, as well as the commodity markets. The Non-Negotiables: 4+ years of experience in validating software solutions to meet the functional and non-functional requirements including strong industry knowledge. Proven experience working RightAngle Software, in a technical capacity. Ability to understand supply chain, commodity lifecycles, and financial systems and how they help solve complex business problems for specific markets. Ability to validate software solutions to meet business needs and ensure quality implementation. Critical thinking and problem-solving skills, plus the ability to think through complex scenarios. Experience with training and enabling junior team members Good understanding and experience in incorporating software quality assurance across different stages of Software Development Life cycle Experience in a professional services consultancy (could be a software house/vendor, consultancy), whether tier one consultancy or boutique IT consultancy. Experience with ASP.Net/C# applications or a similar language and components using SQL Server/Oracle preferably in the energy and/or financial sectors Bachelors degree or higher in Engineering, Computer Science, Information Technology or equivalent Job Responsibilities Create and support technical solutions for system implementations, upgrades, and enhancements. This can come in the form of helping with a system implementation, upgrade or enhancement. Build design documents. Contribute to the development of Object Oriented system designs. Ensure proper software design for scalability, robustness, maintainability, and integration with other components and systems. Participate in validation of test cases Gain an understanding of front, mid and back offices to help properly help cap Spire meet client business needs. About the cap Spire team: To understand who our people are, you should first understand what they're not: replaceable. Each member of the team is chosen carefully and with intention. We believe that finding the right fit is more important than a laundry list of credentials - and that people are people first, and titles second. Because we hire the cap Spire way, our team is certainly one of a kind. We've brought together incredible talent that regularly collaborates to create clean, fresh solutions. That effort has led to remarkable opportunities, including work with many Fortune 500 clients. We've found that the winning combination of exciting achievements, trust in one another and open communication lays the groundwork for long-lasting, successful careers. That, and the fact that we clap for each other at every opportunity. Problem solvers, go-getters and charge-takers - we (really) want to hear from you.

A technology management company based in San Francisco is seeking a Technical Consultant to deliver customer solutions and enhance satisfaction. Ideal candidates will have 1-3 years of implementation consulting experience and strong communication skills. The role involves creating deliverables, managing multiple projects, and articulating product value. A competitive salary range of $105-135k is offered, along with opportunities for career growth in a fast-growing venture-backed business. #J-18808-Ljbffr

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at ****************************** About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Join our Enterprise Success Team as a Technical Account Manager (TAM)! As a TAM, you'll serve as a trusted advisor to our Enterprise customers and internal stakeholders, guiding successful post‑sale relationships and ensuring strong value realization. You will act as the central GS1 point of contact for customers, championing their success within Commvault and focusing on technical outcomes, customer success, renewals, and expansions. Success in this role requires teamwork, collaboration, critical thinking, and the ability to adapt to shifting business demands while effectively prioritizing tasks. We're seeking a TAM who is passionate about helping customers achieve their cyber‑resiliency goals. In this role, you'll build and manage customer relationships, reduce churn, drive expansion, and elevate the customer experience through thoughtful success plans. You will deliver on business challenges, consult on architecture and infrastructure, and enable IT teams to achieve meaningful outcomes with Commvault solutions. The ideal candidate is highly strategic and works closely with customers to ensure they fully leverage Commvault's capabilities. This role directly influences and is accountable for achieving strong Gross Retention Rate (GRR) and Net Revenue Retention (NRR). Key Responsibilities: Customer Relationship Management: Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business. Serve as the main contact, aligning customer goals with our cyber resiliency solutions. Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance. Drive customer outcomes and demonstrate the return on investment of Commvault's technologies. Work closely with the wider account team to ensure positive customer outcomes. Cyber Resiliency Strategy: Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business. Ensure customer business objectives are aligned with their technical solutions. Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers. Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements. Customer Experience & Advocacy: Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty. Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements. Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of our solutions. Act as a liaison between the customer and the broader Commvault ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership. Establish relationships with partners and other vendors within the customer ecosystem. Revenue and Sentiment Management: Maintain high GRR by fostering strong customer relationships and delivering exceptional results. Increase NRR through customer expansion efforts, promoting new products and driving revenue. Monitor strategies with data and metrics, adjusting as needed to achieve retention and growth goals. Excel at working with customers within a consumption model, ensuring successful onboarding and ongoing success. Required Skills, Experience and Qualities: Passion for Customer Success: A commitment to assisting customers in achieving their goals and utilizing Commvault's solutions to their fullest extent. Team Player: Ability to work collaboratively with internal teams and external partners to support customer success. Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues. Critical and Lateral Thinking: The ability to analyze complex situations, think creatively, and develop effective solutions. Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks efficiently. Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape. Communication Skills: Ability to communicate effectively in both written and verbal forms in the required language for the role. Critically the ability to understand and translate technical details into business requirements. Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences. Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers. Security: Knowledgeable in Cyber Resiliency, Data Management, and Security solutions and principles. Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems. Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus. Travel Requirements: The role requires periodic travel within the designated region, which may include overnight stays. Preferred Certifications: Azure AZ900, AWS, GCP, relevant cloud vendor certification Virtualization certification (Broadcom, Microsoft, OpenShift) Security certification (Security+, CompTIA) Previous Commvault certifications You'll Love Working Here Because: Continuous professional development, product training, and career pathing. An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs). Generous benefits supporting your health, financial security, and work-life balance. Employee Stock Purchase Plan (ESPP) and competitive total rewards. #LI-PK1 #LI-Remote Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience. Pay Range $72,250 - $140,300 USD Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to ******************************. Commvault's Privacy Policy

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Position Overview: Leading strategic partnership initiatives to expand and strengthen our enterprise software ecosystem through meaningful collaborations with technology partners, startups, and industry leaders. This role combines strategic thinking with hands-on execution to drive mutual growth opportunities and create compelling solutions for enterprise customers. Key Responsibilities: The Director of Ecosystem Partnerships will own the vision and execution of our ecosystem strategy, aligned with corporate goals, to expand our market, drive growth and accelerate product adoption and innovation. The responsibility includes developing ecosystem strategy & plan, identifying, developing, and managing strategic technology partnerships that enhance our platform's value proposition across AI, Cloud, DevOps, ITOps, SecOps and BizOps. They will serve as the primary liaison between partners and internal stakeholders, driving joint go-to-market initiatives, solutions and technical integrations. Core responsibilities include; developing and executing the ecosystem strategy, building and maintaining relationships with key ecosystem players, identifying market opportunities, and driving joint use-case, customer value / stories, increasing awareness through joint partner initiatives and enabling partner-influenced growth. The role requires close collaboration with product management, engineering, marketing, and sales teams to ensure alignment and successful execution of partnership initiatives. Regular travel may be required to attend industry events, meet with partners, and participate in strategic planning sessions. Required Qualifications: 10+ years of experience in leading enterprise software partnerships, ecosystem management, product development, product marketing, and/or business development within the enterprise software industry Proven track record leading successful ecosystem or partner programs in DevOps, ITOps, developer tools, enterprise software or IT operational environments Deep understanding of enterprise infrastructure, operations, software development, and application software landscapes with the ability to clearly articulate technical concepts to various audiences Strong technical acumen and business insight to identify and capitalize on market opportunities and position Demonstrated experience in building and scaling strategic partnerships, and managing multiple stakeholders across customers, partners, and internal teams. Strong established network within the enterprise software ecosystem, including executive and strategic relationships with multiple enterprise software vendors, startups & developer ecosystem. Successfully drives complex cross-functional initiatives with planning, execution and accountability Bachelors Degree/MBA preferred Essential Skills and Characteristics: The successful candidate will demonstrate a combination of strategic thinking and tactical execution capabilities, with an entrepreneurial mindset and the ability to operate in a fast-paced environment. They should be a self-starter with excellent communication skills, able to influence without direct authority, and capable of building consensus across diverse stakeholder groups. The role requires someone who is results-oriented, data-driven, and able to balance multiple priorities while maintaining attention to detail. They should be comfortable with ambiguity, able to create a structured path and thesis with a bias to action. Impact and Success Metrics: Success in this role will be measured by the growth and effectiveness of partnership programs, including partner-influenced revenue, number of active integrations, partner launches, joint marketing, and strategic value created through ecosystem initiatives. The director will be expected to develop and track relevant KPIs to demonstrate program success and partner engagement. The base salary range for this position is 147,000 - 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Title: Technical Account ManagerLocation: Rochester, NYReports to: Manager, Account Management The Technical Account Manager will be responsible for serving as the primary technical liaison for our managed IT services customers, ensuring exceptional service delivery and identifying opportunities for account growth. This role focuses primarily on our traditional IT services portfolio while providing opportunities to develop cloud expertise and grow into our expanding AWS practice. The ideal candidate will combine strong technical troubleshooting skills with excellent customer relationship management abilities to maintain high customer satisfaction and drive business growth. Responsibilities, including success measures and KPIs:· Serve as the primary point of contact for assigned Managed Services accounts, building trust and delivering exceptional support· Meet regularly with customers to review service performance and align technology roadmaps with business goals· Maintain high customer satisfaction scores and Net Promoter Scores (NPS)· Ensure timely response to customer inquiries and proactive communication of service updates· Consult with customers to understand their business and technical objectives; recommend architecture, security controls, and best-practice solutions· Own and resolve customer escalations and requests efficiently and effectively· Communicate status updates, planned changes, and maintenance activities in plain language to non-technical stakeholders· Coordinate with internal engineering and support teams to ensure services are delivered efficiently and meet SLAs· Partner with the sales team to identify and execute cross-sell and up-sell opportunities within existing accounts· Meet quarterly targets for identifying new service opportunities within assigned accounts· Contribute to account growth metrics and revenue expansion· Develop and maintain comprehensive account plans for assigned customers· Stay current on emerging technologies and service offerings to better advise customers· Achieve AWS Cloud Practitioner certification within six months of hire· Maintain accurate customer documentation and interaction records· Contribute to internal knowledge base and best practices documentation Top candidates will have the following:· Strong technical foundation in IT infrastructure and services · Natural customer service orientation with excellent communication skills · Ability to translate complex technical concepts into business language · Proactive problem-solving mindset with attention to detail · Interest in learning cloud technologies and growing into the AWS practice · Strong organizational skills with ability to manage multiple customer relationships · Collaborative approach to working with internal teams and customers · Business acumen to identify growth opportunities within existing accounts · Adaptability and willingness to learn new technologies and processes · Professional demeanor suitable for executive-level customer interactions Required Experience for the Role:· Bachelor's degree or Associate degree plus 3+ years of relevant IT experience · 2+ years in a hands-on technical role (networking, security, cloud platforms, infrastructure, etc.) · Proven experience assessing customer environments and recommending improvements · Demonstrated ability to tailor solutions to customer needs and present them clearly to non-technical audiences · Experience coordinating small projects from planning through execution; formal project management experience is a plus · Strong documentation and communication capabilities · Ability to work effectively in a remote environment with demonstrated time management skills Preferred Experience for the Role:· Experience in an MSP (Managed Service Provider) environment · Background in customer-facing technical roles or technical account management · Familiarity with ITIL frameworks or similar service management methodologies · Experience with ticketing systems and service management tools · Basic understanding of cloud computing concepts (AWS, Azure, or similar) · Previous experience in professional services or consulting environments Compensation Disclosure:When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training.

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. At BigCommerce we are looking for a Technical Account Manager based in Austin, Texas. In this role, you will operate as the lead technical point of contact for any and all matters specific to your customers and advise some of the most exciting and fastest growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors you will offer industry leading advocacy, drive client revenue growth, and help our clients Sell More! What You'll Do: Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation. Drive stability and growth within your book of business that increases your customer's revenue, drives customer retention, and improves NPS. Be a technical resource that helps maintain and optimize your customer's technical ecosystem. Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success. Develop and maintain Technical account level Run Books that document your customer's architecture on the BigCommerce platform as well as integrations with third party solutions and applications. Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents. Work closely with internal Support teams for case oversight and management, ensuring your client's cases are aligned in accordance with your client's priorities. Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem. Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap. Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Evaluate your client's technology environment and recommend apps, integrations, features and partners aligned to your client's business objectives. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Who You Are: 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required Strong understanding of analysis of eCommerce websites for optimization and best practices Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos) A customer-focused internal advocate, focused on driving growth throughout the clients life cycle Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams Excellent time management skills Excellent written and verbal communication and relationship skills Experience with the Bigcommerce product is a plus. Bachelor's degree in business, marketing, or computer science related field or equivalent experience required. Energetic, enthusiastic, and agile Be outspoken and provide feedback to management that results in greater efficiency Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . #LI-HYBRIDInclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.