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Become An Electronic Specialist

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Working As An Electronic Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $79,445

    Average Salary

What Does An Electronic Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Electronic Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Electronic Specialist Jobs

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Electronic Specialist Career Paths

Electronic Specialist
Laboratory Technician Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Specialist Operations Manager General Manager
Business Manager
7 Yearsyrs
Systems Engineer Systems Administrator Data Analyst
Data Manager
6 Yearsyrs
Technician Specialist Account Manager
District Sales Manager
7 Yearsyrs
Field Service Technician Field Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Engineering Technician Field Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Field Service Technician Technical Support Specialist Network Administrator
Information Technology Director
10 Yearsyrs
Electronics Technician Field Service Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Service Technician Technical Support Specialist Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Sales Specialist Operations Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Laboratory Technician Medical Technologist
Laboratory Manager
5 Yearsyrs
Network Technician Engineer Quality Engineer
Quality Manager
11 Yearsyrs
Service Technician Service Manager Account Executive
Relationship Manager
6 Yearsyrs
Electronics Technician Technician Service Technician
Service Manager
7 Yearsyrs
Technician Service Manager Operations Manager
Supply Chain Manager
10 Yearsyrs
Engineering Technician Field Service Technician Systems Engineer
Systems Manager
7 Yearsyrs
Systems Engineer Unix Systems Administrator Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Network Technician Systems Analyst Lead Technician
Technical Manager
7 Yearsyrs
Sales Specialist Merchandiser Service Technician
Technical Services Manager
7 Yearsyrs
Specialist Account Manager Account Executive
Territory Manager
7 Yearsyrs
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Do you work as an Electronic Specialist?

Electronic Specialist Demographics

Gender

Male

76.8%

Female

21.9%

Unknown

1.3%
Ethnicity

White

61.3%

Hispanic or Latino

16.0%

Black or African American

11.4%

Asian

7.3%

Unknown

4.0%
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Languages Spoken

Spanish

45.7%

French

7.1%

Mandarin

7.1%

Portuguese

4.3%

Urdu

4.3%

Hindi

4.3%

Vietnamese

2.9%

German

2.9%

Cantonese

2.9%

Japanese

2.9%

Dari

2.9%

Turkish

1.4%

Chinese

1.4%

Greek

1.4%

Braille

1.4%

Burmese

1.4%

Tagalog

1.4%

Russian

1.4%

Polish

1.4%

Arabic

1.4%
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Electronic Specialist Education

Schools

University of Phoenix

16.0%

Community College of the Air Force

8.0%

University of North Carolina at Greensboro

6.4%

University of Central Florida

6.4%

Indiana University - Purdue University Indianapolis

5.6%

Arizona State University

5.6%

Temple University

4.8%

Northern Virginia Community College

4.0%

Valencia College

4.0%

University of Maryland - University College

4.0%

Southern New Hampshire University

4.0%

Georgia Institute of Technology -

4.0%

University of Texas at El Paso

4.0%

University of Arizona

4.0%

East Tennessee State University

3.2%

The Academy

3.2%

Ohio State University

3.2%

Texas State University

3.2%

Georgia State University

3.2%

ITT Technical Institute-Houston West

3.2%
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Majors

Business

18.1%

Electrical Engineering

16.6%

Electrical Engineering Technology

6.5%

Computer Science

6.5%

Communication

5.2%

Information Technology

4.8%

Psychology

4.3%

Management

4.2%

General Studies

4.0%

Criminal Justice

4.0%

Computer Information Systems

3.7%

Accounting

3.0%

Graphic Design

2.8%

Computer Networking

2.8%

Computer Technical Support

2.5%

Engineering

2.5%

Political Science

2.2%

Marketing

2.2%

Education

2.0%

Mechanical Engineering

2.0%
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Degrees

Bachelors

35.5%

Other

31.3%

Associate

18.3%

Masters

7.9%

Certificate

3.9%

Diploma

1.8%

Doctorate

0.8%

License

0.5%
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Real Electronic Specialist Salaries

Job Title Company Location Start Date Salary
Electronic Messaging Specialist PDX, Inc. Fort Worth, TX Dec 15, 2010 $95,000
Power Electronics Specialist ABB Inc. Raleigh, NC Aug 26, 2016 $87,838 -
$125,500
Power Electronics Specialist Cummins Inc. Columbus, IN Dec 01, 2009 $85,500 -
$112,900
Electronic Submissions Specialist Strategic Resources International, Inc. Berlin, NJ Sep 19, 2014 $73,000
Electronic Specialist EKA Systems, Inc. Germantown, MD Jan 12, 2010 $69,742
Power Electronic Specialist Alstom Grid Inc. Philadelphia, PA Aug 11, 2015 $67,468 -
$74,000
Electro-Optical Specialist ISP Optics Corporation Irvington, NY Sep 15, 2013 $65,000
Electronics Specialist Weatherford International, Inc. Oklahoma City, OK Oct 25, 2012 $58,240 -
$68,240
Electronics Specialist Weatherford International, Inc. Oklahoma City, OK Oct 27, 2012 $58,240 -
$68,240
Electronic Discovery Specialist Myriad Litigation Solutions, LLC Los Angeles, CA Sep 09, 2010 $55,000
Electronic Submissions Specialist Keypixel Software Solutions LLC Berlin, NJ Aug 01, 2014 $54,829
Electronic Submissions Specialist, Regulatory Affa Keypixel Software Solutions LLC Berlin, NJ Aug 01, 2014 $54,829

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Top Skills for An Electronic Specialist

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  1. Electronics Department
  2. Customer Service
  3. Computer
You can check out examples of real life uses of top skills on resumes here:
  • Assisted guests in locating and purchasing items within electronics department.
  • Provided excellent customer service by spending extra time presenting customers with technical options to accompany existing technology in the home.
  • Maintained and repaired image generating computers and servers which included Unix and Silicon Graphics systems.
  • Provide Customer Service Support with excellent product knowledge
  • Greeted customers on sales floor and ascertained their needs and the make, type and quality of merchandise desired.

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