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Become An Electronic Specialist

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Working As An Electronic Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does An Electronic Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Electronic Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Electronic Specialist jobs

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Electronic Specialist Career Paths

Electronic Specialist
Engineering Technician Field Service Technician Service Manager
Account Manager
5 Yearsyrs
Systems Engineer Lead Technician Operation Supervisor
Assistant General Manager
5 Yearsyrs
Technician Service Technician Service Manager
Branch Manager
6 Yearsyrs
Project Manager Program Manager General Manager
Business Manager
7 Yearsyrs
Retail Sales Consultant Technical Support Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Service Technician Service Manager General Manager
District Manager
7 Yearsyrs
Sales Specialist Sales Manager District Manager
District Sales Manager
7 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Project Manager Program Manager
Operations Director
9 Yearsyrs
Service Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Engineering Technician Project Engineer Operations Manager
President Of Operations
11 Yearsyrs
Network Technician Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Technician Lead Technician Project Manager
Program Manager
8 Yearsyrs
Project Manager Construction Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Sales Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Project Manager
Senior Project Manager
12 Yearsyrs
Retail Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Systems Engineer Program Manager General Manager
Territory Manager
7 Yearsyrs
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Electronic Specialist Demographics

Gender

Male

77.4%

Female

21.2%

Unknown

1.3%
Ethnicity

White

78.3%

Hispanic or Latino

12.1%

Asian

6.9%

Unknown

2.1%

Black or African American

0.6%
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Languages Spoken

Spanish

45.8%

French

6.9%

Mandarin

6.9%

Portuguese

4.2%

Urdu

4.2%

Hindi

4.2%

Vietnamese

2.8%

German

2.8%

Greek

2.8%

Cantonese

2.8%

Japanese

2.8%

Dari

2.8%

Turkish

1.4%

Chinese

1.4%

Braille

1.4%

Burmese

1.4%

Tagalog

1.4%

Russian

1.4%

Polish

1.4%

Arabic

1.4%
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Electronic Specialist Education

Schools

University of Phoenix

15.2%

Community College of the Air Force

8.8%

Arizona State University

6.4%

University of Central Florida

6.4%

University of North Carolina at Greensboro

5.6%

Indiana University - Purdue University Indianapolis

5.6%

Northern Virginia Community College

4.8%

Temple University

4.8%

Valencia College

4.0%

University of Maryland - University College

4.0%

Georgia Institute of Technology -

4.0%

University of Texas at El Paso

4.0%

University of Arizona

4.0%

Grantham University

3.2%

East Tennessee State University

3.2%

The Academy

3.2%

Southeastern Louisiana University

3.2%

Glendale Community College

3.2%

Ohio State University

3.2%

Texas State University

3.2%
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Majors

Business

17.7%

Electrical Engineering

16.5%

Electrical Engineering Technology

6.6%

Computer Science

6.6%

Communication

5.1%

Information Technology

4.8%

Criminal Justice

4.6%

Psychology

4.2%

Management

4.1%

Computer Information Systems

3.9%

General Studies

3.7%

Accounting

3.1%

Graphic Design

2.9%

Computer Networking

2.9%

Computer Technical Support

2.5%

Political Science

2.4%

Engineering

2.4%

Education

2.0%

Mechanical Engineering

2.0%

Marketing

2.0%
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Degrees

Bachelors

35.6%

Other

32.1%

Associate

17.9%

Masters

7.4%

Certificate

4.0%

Diploma

1.9%

Doctorate

0.6%

License

0.5%
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Internship
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Real Electronic Specialist Salaries

Job Title Company Location Start Date Salary
Electronic Messaging Specialist PDX, Inc. Fort Worth, TX Dec 15, 2010 $95,000
Power Electronics Specialist ABB Inc. Raleigh, NC Aug 26, 2016 $87,838 -
$125,500
Power Electronics Specialist Cummins Inc. Columbus, IN Dec 01, 2009 $85,500 -
$112,900
Electronic Submissions Specialist Strategic Resources International, Inc. Berlin, NJ Sep 19, 2014 $73,000
Electronic Specialist EKA Systems, Inc. Germantown, MD Jan 12, 2010 $69,742
Power Electronic Specialist Alstom Grid Inc. Philadelphia, PA Aug 11, 2015 $67,468 -
$74,000
Electronics Specialist Weatherford International, Inc. Oklahoma City, OK Oct 25, 2012 $58,240 -
$68,240
Electronics Specialist Weatherford International, Inc. Oklahoma City, OK Oct 27, 2012 $58,240 -
$68,240
Electronic Discovery Specialist Myriad Litigation Solutions, LLC Los Angeles, CA Sep 09, 2010 $55,000
Electronic Submissions Specialist Keypixel Software Solutions LLC Berlin, NJ Aug 01, 2014 $54,829
Electronic Submissions Specialist, Regulatory Affa Keypixel Software Solutions LLC Berlin, NJ Aug 01, 2014 $54,829

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Top Skills for An Electronic Specialist

ElectronicsDepartmentOutstandingCustomerServiceSalesFloorComputerSystemsDigitalCamerasProductKnowledgePhoneCallsSafetyElectronicEquipmentPLCSetupGuestServiceElectronicProductsElectronicDevicesPreventiveMaintenanceTechnicalSupportTestEquipmentElectricalSystemsInventoryControlCustomerSatisfaction

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Top Electronic Specialist Skills

  1. Electronics Department
  2. Outstanding Customer Service
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Handled the presentation of the Electronics Department during the seasonal period.
  • Deliver outstanding customer service to customers needing assistance.
  • Greeted customers on sales floor and ascertained their needs and the make, type and quality of merchandise desired.
  • Configured, installed and maintained customer computer systems.
  • Conduct electronics sales of PC, laptops, printers, digital cameras, etc.

Top Electronic Specialist Employers

Electronic Specialist Videos

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