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Information Systems Technician jobs at Electronic Systems

- 357 jobs
  • HVAC Systems Technician

    Lee Company 4.5company rating

    Madison, AL jobs

    Lee Company provides core construction services of HVAC, plumbing and electrical for large and small commercial projects throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and construction excellence since 1944. Safety is a core value that permeates how we live, train, work, and look out for our teammates. Summary of Job: This position is for a dual role in the company that will provide startups and run service calls on all different mechanical systems and equipment. It will be required to assist in installations in between service and startups . Education and Experience: EPA Certified 3 years minimum experience in commercial service Skills and Abilities: Responsible for performing maintenance and service for our commercial HVAC customers, utilizing our technology, technical capability, and exceptional customer service to provide customer-first solutions. Company Perks & Benefits Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day! Physical: Comprehensive health, dental, and vision insurance, plus on-site and mobile health clinic services. Financial: Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance. Community: Company-supported volunteer opportunities to make a real impact. Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities. Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it. Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.
    $42k-54k yearly est. 3d ago
  • Level 1 IT Support Specialist

    Revco Lighting & Electrical Supply, Inc. 4.2company rating

    Southampton, NY jobs

    IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.
    $44k-53k yearly est. 5d ago
  • Information Technology Support Specialist

    CDW 4.6company rating

    Plano, TX jobs

    IT Support Specialist (Full-Time, Onsite 4 Days / Remote 1 Day) Schedule: 4 days onsite, 1 remote Employment Type: Direct Hire - Client disclosed during screening Compensation: $70,000 annually + full benefits About the Role We're looking for an IT Support Specialist who enjoys hands-on problem solving and thrives in a fast-moving, field-oriented environment. This is a highly visible role supporting active job sites, field crews, office staff, and a variety of technology across the organization. If you prefer real troubleshooting over queue-based ticket grinding, this is the kind of place where you'll make an immediate impact. You'll own issues from start to finish, work closely with teams on the ground, and keep the technical environment healthy, reliable, and efficient. What You'll Do Take full ownership of support issues from identification through resolution Deliver excellent customer service with clear and confident communication Install and configure computer hardware, software, systems, networks, printers, and related equipment Diagnose and resolve technical issues across desktops, laptops, mobile devices, and network-connected systems Perform routine maintenance and support scheduled upgrade cycles Set up accounts, access permissions, and user configurations Troubleshoot hardware, software, and basic networking problems Repair equipment and replace components as needed Maintain accurate inventory records for IT assets, equipment, and supplies Coordinate with internal teams on escalations and complex issues Ensure proper documentation and closure of all support activities Assist with any additional IT-related tasks as assigned Minimal after-hours work may occasionally be required What You Bring Strong troubleshooting and diagnostic skills Experience supporting users in fast-paced, hands-on environments Ability to communicate directly and professionally with diverse teams, including field crews and site personnel Comfort working around active job sites and adapting to shifting priorities Proven ability to work independently and take initiative Familiarity with hardware repair, imaging, account setup, and common support tools Ability to lift up to 50 lbs when working with equipment Why This Role Stands Out Direct influence and ownership-your work directly keeps the operation running No massive call center queue or micromanagement A tight-knit environment where practical problem solving is valued A stable schedule with a balanced onsite/remote setup Competitive pay for the level of autonomy and impact How to Apply If you're someone who enjoys variety, independence, and supporting teams that rely on technology to keep work moving, we'd love to hear from you. Apply to this posting with your resume.
    $70k yearly 1d ago
  • Information Technology Service Desk

    Leeds Professional Resources 4.3company rating

    New York, NY jobs

    CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.
    $37k-47k yearly est. 4d ago
  • Information Technology Specialist

    Swimwear Anywhere Inc. 4.2company rating

    Farmingdale, NY jobs

    The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email. Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions. Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations. Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs). Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. User Management, and Asset Oversight Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality. Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies Strong troubleshooting, analytical, and diagnostic abilities Excellent interpersonal and teamwork skills Proven problem-solving, communication, and organizational skills Ability to stay organized and create clear, thorough documentation for processes and procedures Working knowledge of network devices, including switches, access points, and firewalls Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus Ability to perform heavy lifting (50+ pounds) Ability to travel as needed Education and Experience Bachelor's Degree in Computer Science or Information Systems a plus Minimum 3-5 years of IT experience required Windows and MAC support required Must be well-versed in network configuration and troubleshooting Must be able to support Windows Server 2012 and up Active Directory, GPO, DNS, and DHCP experience Avaya IP Office experience is a plus
    $72k-112k yearly est. 2d ago
  • IT Technician

    Newmarket 4.7company rating

    Richmond, VA jobs

    ABOUT US: NewMarket Corporation, headquartered in Richmond, Virginia, is the parent company of Afton Chemical Corporation (Afton), Ethyl Corporation (Ethyl), and American Pacific Corporation (AMPAC). The Afton and Ethyl companies develop, manufacture, blend, and deliver chemical additives that enhance the performance of petroleum products. Afton is a leading manufacturer and marketer of performance enhancing fuel and lubricant additives with operations around the world. AMPAC, with operations in the U.S., is a manufacturer of specialty materials primarily used in solid rocket motors for the aerospace and defense industries. JOB SUMMARY: Under direction, your primary responsibility will be to provide comprehensive technical support to end-users within the organization. You will play a crucial role in ensuring the smooth operation of IT systems, resolving issues promptly, and contributing to the overall efficiency of the IT department. Responsibilities Ticket Management: Create, manage, respond to, and troubleshoot IT support tickets through email, phone, and in-person interactions. Prioritize and resolve tickets based on urgency and impact on business operations. Maintain detailed records of all support requests, actions taken, and resolutions. User Account Management: Unlock user accounts and reset passwords as needed. Ensure security protocols are followed when handling account-related tasks. Provide guidance to users on best practices for account management and security. Asset Management: Responsible for the tracking, distribution, and retrieval of IT assets. Conduct regular audits to ensure accurate records of received and issued assets. Assist in the procurement and disposal of IT hardware and software. Technical Support: Diagnose and troubleshoot hardware, software, and network issues. Collaborate with other IT professionals to escalate and resolve complex problems. Provide on-site technical support when necessary. Communication: Communicate effectively with end-users to gather information and provide updates on the status of their support requests. Collaborate with team members to share knowledge and improve overall support efficiency. Imaging and Deployment: Deploy and configure computers, ensuring that they meet organizational standards and user requirements. Projects and Duties: Undertake and complete assigned IT projects as needed. Stay current with industry trends and technologies to contribute innovative solutions. Assist in the development and implementation of IT policies and procedures. Documentation: Maintain accurate and up-to-date documentation for troubleshooting procedures, solutions, and configurations. Contribute to the knowledge base to facilitate the resolution of recurring issues. Qualifications EDUCATION & EXPERIENCE MINIMUMS: Basic knowledge of helpdesk responsibilities and processes typically acquired after at least a year in a helpdesk or IT support environment. EDUCATION & EXPERIENCE PREFERRED: Microsoft Certified Professional and/or associate degree in IT or a related field Familiarity with ITIL practices NOTE: For internal employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above. SKILLS/ABILITIES: Strong Knowledge in: Computer Hardware Remote Access Concepts Windows Operating Systems, with a focus on Windows 10 & 11 Microsoft Office Suite (Outlook, Word, Excel, Power Point) PC Imaging Basic Knowledge in: Cyber Security Best Practices Database and Application Support Demonstrates a customer-centric approach in both work and work assignments. Capable of working in a stressful environment. Able to multitask and maintain focus even in the face of multiple interruptions. Displays effective oral and written communication skills. Exhibits adaptability, flexibility, and self-motivation in varying work scenarios. Capable of making sound decisions and adjusting procedures as needed. Working at NewMarket Who We Are - We're a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way we feel about our neighbors and communities. Our Work - At NewMarket, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives. Benefits / Compensation - We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry. An Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.
    $99k-125k yearly est. Auto-Apply 15d ago
  • Complex IT Support Specialist

    Wayne Farms 4.4company rating

    Dothan, AL jobs

    PRIMARY FUNCTION: The Complex IT Support Specialist is a hands-on role focusing on assigned location's computer and network system operations to ensure optimal functioning and for the assigned area on the implementation and rollout of IT related projects. This role manages end user help requests for software and hardware computer issues. RESPONSIBILITIES AND TASKS: Lead the technology related efforts for assigned location to ensure implementation and rollout of IT projects, updates, etc. are completed uniformly, providing guidance when needed to Technology Specialists Evaluate documented resolutions for assigned locations to determine if there are trends, develop solutions to prevent reoccurring problems and communicate management concerning emerging incident trends Coordinate activities with corporate help desk, network services, and other related IT groups to ensure appropriate group is engaged from projects, issues, etc. Assist corporate IT with software releases and rollouts, communicating changes/ updates to end users and providing training if applicable Install, modify, and make necessary repairs to computer hardware and software systems, providing technical assistance and training to system users Perform hands-on repairs at desktop level, including installing and upgrading software, installing hardware, monitoring nightly backups, and configuring systems and applications Prioritize and schedule end user help requests escalating to appropriate personnel when needed Gather documentation, compile and provide updates, statuses and completions to appropriate personnel Provide regular feedback on successes and opportunities for improvement to appropriate leader for Technology Resource Specialists in assigned locations Follow and ensure others comply with all safety guidelines, establishing and managing safety policies and procedures Perform additional relevant duties as assigned SUPERVISOR RESPONSIBILITIES: This is an Individual Contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy EDUCATION and CERTIFICATIONS: High School diploma or equivalent Preferred Certifications: MCP- MCSE, CompTIA A+ EXPERIENCE AND SKILLS: Minimum five (5) years IT field experience in a team-based environment Strong customer focus with the ability to communicate, both verbal and written, with all levels of the organization and external customer in a timely and professional manner Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail Must possess a strong customer-centric attitude and high energy level SAFETY REQUIREMENTS: Follow departmental and company safety policies and programs Wear required protective equipment in all areas where mandatory PHYSICAL REQUIREMENTS: Ability to work non-standard shifts (Holidays, weekend and/or extended) as required per business need Ability to travel to assigned locations as needed Ability to lift computer hardware such as desktop computers or servers up to 40 lbs as needed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $35k-64k yearly est. Auto-Apply 45d ago
  • (582) Insider Threat Information Technology (IT) Portfolio Support

    Arlo Solutions 3.5company rating

    Arlington, VA jobs

    Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. Position Description: Arlo Solutions is seeking an experienced Insider Threat Information Technology (IT) Portfolio Support Specialist to provide direct support to the Office of the Under Secretary of Defense for Intelligence & Security (OUSD(I&S)). This role will play a critical part in advancing enterprise-wide insider threat (InT) IT initiatives, ensuring compliance with Department of Defense (DoD), Intelligence Community (IC), and federal IT security standards, and providing portfolio management support across multiple mission areas. Location: Arlington, VA Clearance: Active TS/SCI Key Responsibilities Enterprise Architecture Development: Collaborate with DoD Components to design and evolve enterprise architecture frameworks that integrate security systems across the DoD Insider Threat enterprise. Contribute to the development and sustainment of hundreds of DoD InT architecture artifacts. Ensure architecture content is captured, maintained, and stored within OUSD(I&S) knowledge repositories. Knowledge Management & Compliance: Provide knowledge management support for DoD InT business processes and IT system data. Ensure architecture alignment with DoD and IC standards within the Defense Security Enterprise (DSE) mission area. Drive compliance with DoD Chief Information Officer (CIO) and Deputy Chief Management Officer (DCMO) IT directives, Federal Information Security Management Act (FISMA) requirements, and related cybersecurity policies. Systems Development & Migration: Support the development, transition, and modernization of systems using system-to-operational activity architecture methods. Facilitate migration efforts ensuring continuity, compliance, and mission success. Portfolio Management & Policy Support: Provide portfolio management oversight and data support for OUSD(I&S) Insider Threat IT system architectures. Support approximately 24 annual DoD security and InT IT policy processes, including drafting, revising, coordinating, adjudicating comments, and conducting resource assessments. Collaborate closely with the DoD CIO to align User Activity Monitoring (UAM) efforts strategically across the DoD InT enterprise. Required Qualifications Active TS/SCI security clearance (required). Bachelor's degree in information technology, Computer Science, Cybersecurity, or related field. (Master's preferred). 7+ years of experience supporting DoD or IC IT portfolio, enterprise architecture, or cybersecurity programs. In-depth knowledge of DoD architecture frameworks (DoDAF), IT portfolio management, and insider threat systems. Strong understanding of federal IT compliance frameworks (e.g., FISMA, NIST RMF). Demonstrated ability to collaborate with senior DoD/IC stakeholders and translate policy into actionable IT requirements. Excellent written and verbal communication skills. Preferred Qualifications Experience with DoD Insider Threat or Counterintelligence mission sets. Familiarity with User Activity Monitoring (UAM) strategies and technologies. Previous support to OUSD(I&S) or other DoD senior-level offices. AAP Statement We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.
    $39k-85k yearly est. Auto-Apply 60d+ ago
  • Junior Systems Administrator

    Standard Calibrations 3.9company rating

    Chesapeake, VA jobs

    Full-time Description Standard Calibrations, Inc. (SCI) is seeking a versatile Systems Administrator to join our team. This role is ideal for a “jack-of-all-trades” professional who thrives in a dynamic environment, can work independently, and quickly adapt to new technologies. You will work on-site to provide technical support, manage systems across multiple platforms, and ensure smooth IT operations for mission-critical environments. Roles and Responsibilities Flexibility in working with Linux, Apple, and MS server and workstation technologies Handle occasional help desk escalation issues, providing advanced troubleshooting for computers, servers, and networks. Ability to learn new software and hardware technologies Ability to independently research solutions and new approaches to unique problems Ability to run regularly scheduled software updates, backups, and perform maintenance on multiple platforms Maintain superior documentation practices for configurations, processes, and projects Ability to work as part of a team and independently for projects and issue resolution Collaborate with senior administrators on system improvements, security initiatives, and infrastructure projects Must be able to troubleshoot issues with workstations, servers, and networking Collaborate with the IT team to implement new systems and projects Familiarity with Microsoft M365, Azure and migrating from on-premises tools to M365 cloud Familiarity with NIST 800-171 and compliance frameworks Use project tracking software to track progress and any setbacks Assist in the installation, configuration, and maintenance of hardware and software systems Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives Assist with managing and configuring backup and disaster recovery solutions Assist with monitoring for and responding to IT security incidents Assist in implementing, managing and enforcing security policies and protocols Assist in evaluating and recommending IT hardware and software purchases, suggest new tools and technologies Requirements Education / Training Requirements Bachelor's degree in information science, computer science, related field of study, or 1-3 years equivalent experience in systems administration or related IT support role Experience in Mac/PC desktop support and maintenance Must be open to learning new technologies and software Must possess strong communication skills, both written and oral. Intermediate knowledge/experience in Linux/FreeBSD server administration Experience with production Windows servers and Active Directory Experience in software configuration and troubleshooting Experience with device management and asset management tools Experience working in hybrid OS environments preferred Other Requirements Must have reliable transportation. Must be able to pass a pre-employment drug screen. Safety It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments. Appearance While a work-appropriate casual wardrobe is usually acceptable, as this role is customer facing at all levels of SCI, business casual or better in attire may be required. Physical Requirements Ability to lift equipment weighing up to 40 pounds (with equipment, as needed) Bending/squatting/kneeling/stooping/crouching AAP/EEO Requirements Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. #IND123
    $59k-70k yearly est. 8d ago
  • Junior Systems Administrator

    Standard Calibrations Inc. 3.9company rating

    Chesapeake, VA jobs

    Job DescriptionDescription: Standard Calibrations, Inc. (SCI) is seeking a versatile Systems Administrator to join our team. This role is ideal for a “jack-of-all-trades” professional who thrives in a dynamic environment, can work independently, and quickly adapt to new technologies. You will work on-site to provide technical support, manage systems across multiple platforms, and ensure smooth IT operations for mission-critical environments. Roles and Responsibilities Flexibility in working with Linux, Apple, and MS server and workstation technologies Handle occasional help desk escalation issues, providing advanced troubleshooting for computers, servers, and networks. Ability to learn new software and hardware technologies Ability to independently research solutions and new approaches to unique problems Ability to run regularly scheduled software updates, backups, and perform maintenance on multiple platforms Maintain superior documentation practices for configurations, processes, and projects Ability to work as part of a team and independently for projects and issue resolution Collaborate with senior administrators on system improvements, security initiatives, and infrastructure projects Must be able to troubleshoot issues with workstations, servers, and networking Collaborate with the IT team to implement new systems and projects Familiarity with Microsoft M365, Azure and migrating from on-premises tools to M365 cloud Familiarity with NIST 800-171 and compliance frameworks Use project tracking software to track progress and any setbacks Assist in the installation, configuration, and maintenance of hardware and software systems Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives Assist with managing and configuring backup and disaster recovery solutions Assist with monitoring for and responding to IT security incidents Assist in implementing, managing and enforcing security policies and protocols Assist in evaluating and recommending IT hardware and software purchases, suggest new tools and technologies Requirements: Education / Training Requirements Bachelor's degree in information science, computer science, related field of study, or 1-3 years equivalent experience in systems administration or related IT support role Experience in Mac/PC desktop support and maintenance Must be open to learning new technologies and software Must possess strong communication skills, both written and oral. Intermediate knowledge/experience in Linux/FreeBSD server administration Experience with production Windows servers and Active Directory Experience in software configuration and troubleshooting Experience with device management and asset management tools Experience working in hybrid OS environments preferred Other Requirements Must have reliable transportation. Must be able to pass a pre-employment drug screen. Safety It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments. Appearance While a work-appropriate casual wardrobe is usually acceptable, as this role is customer facing at all levels of SCI, business casual or better in attire may be required. Physical Requirements Ability to lift equipment weighing up to 40 pounds (with equipment, as needed) Bending/squatting/kneeling/stooping/crouching AAP/EEO Requirements Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. #IND123
    $59k-70k yearly est. 5d ago
  • Help Desk Specialist

    Brockton Area Multi-Servi 2.5company rating

    Brockton, MA jobs

    Provide first-level technical support for on-site and remote users, ensuring timely resolution of issues and exceptional customer service. Service and maintain IT hardware and software, document incidents, and assist in compliance with security and technology standards. Key Responsibilities Serve as the first point of contact for technical support via phone, email, chat, and in-person. Monitor and respond promptly to service requests; prioritize and escalate issues according to established SLAs. Troubleshoot and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and A/V equipment. Install, configure, and transport IT equipment-including PCs, laptops, printers, tablets, mobile devices, and A/V systems-and ensure proper setup and functionality Install, configure, and update business applications and operating systems; apply security patches and maintain endpoint protection. Maintain accurate inventory of IT assets and assist with lifecycle management. Document all incidents and service requests in the ITSM platform, ensuring clear communication with users throughout resolution. Collaborate with IT Services to develop and maintain knowledge base articles and standardized procedures. Support compliance with network security, data integrity, privacy and organizational technology policies Participate in cybersecurity training and maintain current knowledge of the agency's incident response plan. Immediately report any suspected or confirmed security incidents in accordance with the Incident Response Plan and established security protocols. Ensure adherence to organizational security standards, data privacy policies, and applicable regulatory requirements in all IT operations and user interactions. Maintain current knowledge of emerging technologies. Participate in planning for future technology needs and system improvements. Perform other duties as assigned. Physical & Travel Requirements Ability to lift, move, and transport IT equipment-including computers, printers, and A/V devices-between locations. Ability to climb stairs, occasionally use ladders, and maneuver under furniture. Ability to remain seated or stand for extended periods. Must be able to drive up to 4 hours per day; valid driver's license and reliable transportation required. Perform all duties in compliance with organizational safety policies and commonly accepted workplace safety standards. Qualifications Associate degree or technology certification (e.g., CompTIA A+) preferred. One year of help desk or technical support experience preferred; equivalent combination of education, certifications, and demonstrated technical skills will be considered. Proficiency with Microsoft Windows, Office 365, and endpoint management tools. Strong troubleshooting skills across hardware, software, and networking. Excellent communication and customer service skills are required. Experience with ITSM platforms (e.g., Freshservice, ServiceNow) preferred. Familiarity with EntraID, Active Directory, MDM solutions, and remote support tools a plus.
    $44k-64k yearly est. 8d ago
  • Specialist, Executive IT Support

    IMAX Corp 4.6company rating

    New York, NY jobs

    With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world's greatest filmmakers and creators - giving them the tools to realize their visions to the fullest. As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation. Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary. Job Description: About the Role IMAX is seeking an experienced Executive IT Support Specialist to provide white-glove technical support for our CEO and other senior leadership team and executives in the New York office. This is a highly visible, onsite role that blends front-line end-user support with broader IT operational responsibilities, including supporting and enabling AI productivity tools such as Microsoft Copilot and ChatGPT Teams. The successful candidate will ensure our executive users receive seamless, high-quality technology experiences in their day-to-day work. This position requires deep technical expertise, strong problem-solving skills, discretion, and exceptional communication abilities. What You'll Do: Executive Support * Deliver Tier 2+ white-glove technical assistance to our CEO and other senior leadership, ensuring prompt resolution of hardware, software, and connectivity issues. * Proactively identify and address technology challenges to minimize downtime and enhance productivity. Technical Operations * Install, configure, manage, and maintain Windows and mac OS systems, including Autopilot/Ivanti and JAMF management for provisioning. * Manage and support enterprise applications including Office 365, hosted VOIP systems, and collaboration tools. * Maintain IT hardware inventory, procure new equipment, and coordinate repairs or replacements. * Provide AV, mobile device (Apple/Android), and remote support (e.g., TeamViewer) for both local and remote users. * Perform system updates, patches, and preventive maintenance, testing changes on non-critical systems before deployment. Service Management * Use ServiceNow to document tickets, maintain knowledge base articles, and track resolution progress. * Diagnose and resolve network, hardware, and software issues with a focus on executive satisfaction. * Maintain technical documentation, asset lists, and configuration records. * Collaborate with IT teams globally on projects, rollouts, and process improvements. Operational Excellence * Onboard and offboard employees, ensuring timely provisioning and de-provisioning of accounts, equipment, and access. * Monitor and enforce IT security best practices. * Participate in IT initiatives, infrastructure upgrades, and technology refresh cycles. What You'll Need: * 7+ years of IT support experience, including 3+ years providing white-glove support to executives. * Proven expertise supporting mac OS systems as the top priority, with additional experience in Windows support within enterprise environments. * Strong hardware/software/AV troubleshooting skills. * Expertise in Office 365 administration, mobile device management, and enterprise networking fundamentals. * Experience with remote support tools and identity/access management (e.g., Active Directory). * Knowledge of IT security best practices and ITIL principles. * Excellent interpersonal skills with the ability to manage sensitive, high-profile interactions. * Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Nice to Have: * Bachelor's degree in Information Technology or related field. * Relevant certifications such as Apple, JAMF, CompTIA A+, Network+, ITIL, MCP, or vendor-specific hardware/software certifications. * Experience supporting executives in hybrid work settings (office and remote). * Familiarity with AV solutions for conference rooms and high-profile meetings. * Creative problem-solving skills with a focus on continuous improvement, including AI-enabled workflows. The hiring specific zone for this role is $100,000.00 - $140,000.00. Compensation: 0.00 - 0.00 At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
    $40k-56k yearly est. Auto-Apply 60d+ ago
  • Customer Success & Technical Support Specialist

    SPX Technologies 4.2company rating

    San Antonio, TX jobs

    Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. SPX Background SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide. Genfare Summary Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute. We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems. Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team! Position Overview The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA. You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world. Key Responsibilities Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality. Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets. Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues. Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms. Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams. Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA. Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders Required Technical Skills & Experience Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations. Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments. IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures. Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals. Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required). Ability to interpret system reports, logs, diagnose error messages, and coordinate with remote support for advanced issues. Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff. Additional Qualifications Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff. Highly organized, reliable, and able to work independently with minimal supervision. Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement). Ability to travel ( How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
    $38k-60k yearly est. 19d ago
  • IT Technical Support Analyst

    F. W. Webb Company 4.5company rating

    Bedford, MA jobs

    For description, visit PDF: ************ fwwebb. com/careers/pdfs/Bedford_IT_Tech_Support_NEW. pdf
    $46k-77k yearly est. 8d ago
  • IT Systems Support Specialist III

    Communications & Power Industries 4.8company rating

    Kilgore, TX jobs

    As our IT Systems Support Specialist III, you'll be responsible for ensuring the stability and security of the company's computer systems by providing both first-level end-user support and domain administration onsite daily in our Kilgore, TX location. You will also provide remote support to our Dallas-area Texas sites, as well as our North Carolina site. This position will require monthly or bi-monthly travel to the North Carolina facility. This position will focus on planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication links across the organization. YOU WILL BE ACCOUNTABLE FOR: Provide front-line technical support to end users, resolving hardware and software issues in a timely and accurate manner. Install, configure, and troubleshoot desktop and laptop systems, printers, mobile devices, and other peripherals. Maintain and monitor Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and other domain services to ensure optimal performance and security. Manage user accounts, security groups, and permissions, including onboarding and offboarding processes. Administer domain policies and ensure compliance with IT security standards. Participate in domain-related tasks such as server patching, system upgrades, backups, and system performance tuning. Maintain detailed documentation of system configurations, procedures, and support tickets. Assist in IT infrastructure projects including server deployments, network improvements, and security initiatives. Provide training and guidance to end users as needed. Maintain parts inventory and log all service and repair activities. May perform system setups and configurations for new hires and hardware replacements. YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE: Must be a U.S. citizenship Must be able to our North Carolina and Dallas-area plants (approximately 20%) Strong knowledge of Microsoft Active Directory and Windows Server environments. Experience with Group Policy management, domain security practices, and user authentication protocols Excellent troubleshooting skills and attention to detail. Ability to work independently and manage multiple priorities in a fast-paced environment Minimum of two years' experience in computer hardware and software support. Must have thorough knowledge of Windows operating systems and Microsoft Office Must have in-depth technical knowledge of hardware and software. Experience supporting Windows 10 & 11, Linux environment, VMWare hosts and VMs Experienced using a ticketing system to track issues Excellent communication, organization, coordination, and troubleshooting abilities Excellent communication and coordination skills Strong problem-solving skills Able to work without close supervision Desired Qualifications: Familiarity with Microsoft 365 administration and Exchange Online is a plus Knowledge of PLM applications, like JD Edwards and Product Center Experience troubleshooting LAN and WLAN. Experience supporting and maintaining client/server applications SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY! With a history spanning more than seven decades, Communications & Power Industries' thousands of products have impacted people's lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more. CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets. WHAT WE OFFER: Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow. We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more! WHO WE ARE: We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us. CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.
    $56k-84k yearly est. 54d ago
  • IT Systems Support Specialist III

    Communications and Power Industries LLC 4.8company rating

    Kilgore, TX jobs

    Job Description As our IT Systems Support Specialist III, you'll be responsible for ensuring the stability and security of the company's computer systems by providing both first-level end-user support and domain administration onsite daily in our Kilgore, TX location. You will also provide remote support to our Dallas-area Texas sites, as well as our North Carolina site. This position will require monthly or bi-monthly travel to the North Carolina facility. This position will focus on planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication links across the organization. YOU WILL BE ACCOUNTABLE FOR: Provide front-line technical support to end users, resolving hardware and software issues in a timely and accurate manner. Install, configure, and troubleshoot desktop and laptop systems, printers, mobile devices, and other peripherals. Maintain and monitor Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and other domain services to ensure optimal performance and security. Manage user accounts, security groups, and permissions, including onboarding and offboarding processes. Administer domain policies and ensure compliance with IT security standards. Participate in domain-related tasks such as server patching, system upgrades, backups, and system performance tuning. Maintain detailed documentation of system configurations, procedures, and support tickets. Assist in IT infrastructure projects including server deployments, network improvements, and security initiatives. Provide training and guidance to end users as needed. Maintain parts inventory and log all service and repair activities. May perform system setups and configurations for new hires and hardware replacements. YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE: Must be a U.S. citizenship Must be able to our North Carolina and Dallas-area plants (approximately 20%) Strong knowledge of Microsoft Active Directory and Windows Server environments. Experience with Group Policy management, domain security practices, and user authentication protocols Excellent troubleshooting skills and attention to detail. Ability to work independently and manage multiple priorities in a fast-paced environment Minimum of two years' experience in computer hardware and software support. Must have thorough knowledge of Windows operating systems and Microsoft Office Must have in-depth technical knowledge of hardware and software. Experience supporting Windows 10 & 11, Linux environment, VMWare hosts and VMs Experienced using a ticketing system to track issues Excellent communication, organization, coordination, and troubleshooting abilities Excellent communication and coordination skills Strong problem-solving skills Able to work without close supervision Desired Qualifications: Familiarity with Microsoft 365 administration and Exchange Online is a plus Knowledge of PLM applications, like JD Edwards and Product Center Experience troubleshooting LAN and WLAN. Experience supporting and maintaining client/server applications SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY! With a history spanning more than seven decades, Communications & Power Industries' thousands of products have impacted people's lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more. CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets. WHAT WE OFFER: Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow. We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more! WHO WE ARE: We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us. CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.
    $56k-84k yearly est. 22d ago
  • Technical Support Specialist

    Duravant 4.4company rating

    Fort Worth, TX jobs

    Job Details Experienced Full Time 2 Year Degree $33.10 - $41.50 Hourly Up to 25% Swing ManufacturingDescription The Technical Support Specialist plays a key role in delivering exceptional assistance to end users by ensuring timely resolution of service requests. This position is responsible for accurately documenting each step of the support process-from identifying and prioritizing issues to resolving them-while monitoring, tracking, and coordinating time spent on each request. As part of the Duravant Family of Companies, we proudly support global Diversity, Equity, and Inclusion initiatives and participate in Doing Good programs that strengthen our communities. Compensation: We offer competitive compensation Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security Development: We have education and training programs which include an educational assistance program Time Off: We offer paid holidays and paid time off Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency Culture: We are driven by our number one asset - our employees, and their successes Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year. KEY RESPONSIBILITIES & QUALIFICATIONS Respond to technical support inquiries via phone and email, ensuring timely and courteous resolution. Document service tickets accurately for tracking, analysis, and continuous improvement. Assign, escalate, and follow up on issues per established policies and service level agreements. Monitor and verify fixes; access resources such as updates, drivers, and knowledge bases to aid resolution. Provide after-hours and occasional onsite support as scheduled. Act as liaison between customers and internal teams (engineering, service, parts). Communicate status updates to requestors throughout the resolution process. Recommend training programs to improve end-user system literacy. Create and publish technical bulletins for troubleshooting and setup assistance. Adhere to safety and security procedures and report unsafe conditions. Ability to work on and familiarity with multiple NPI systems and advanced PC knowledge Familiarity with NPI Shared drive resources and how to access them Ability to read, interpret schematics and machine drawings Ability to conduct research into a wide range of issues as required Ability to absorb and retain information quickly Ability to present ideas in user-friendly language to non-technical staff and end users Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment POSITION REQUIREMENTS: EDUCATION: Technical or Associates Degree preferred EXPERIENCE: 3+ years of in-field service experience or troubleshooting support for conveying equipment Sound judgement Effective interpersonal skills with ability to build relationships and interact with all levels of the organization Strong analytical, problem solving, and decision-making skills High degree of professionalism with strong communication. leadership skills and teamwork orientation Computer skills: Limble, Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn ERP Systems (Syspro); Excel skills should be at the expert level with a high level of experience with pivot tables, VLOOKUP, etc. Must be able to travel periodically PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand, sit, and walk. Specific vision abilities required by this job include close vision and color vision.
    $33.1-41.5 hourly 6d ago
  • Intern - IT

    EOS Defense Systems USA, Inc. 4.3company rating

    Huntsville, AL jobs

    Job Description Student Intern (College Level) IT Are you looking for a great internship where you can get some hands-on IT experience? If so, this may be the internship you've been looking for! EOS Defense Systems USA is a manufacturer of cutting edge, precise remote weapons stations. This is a Part-Time, Full Year On-Site position. Apply today! Minimum Requirements And Qualification Must be in the process of completing a bachelor's degree Proficient with computers and different software programs including Microsoft Word, Excel, Outlook and Teams software. Have strong organization and time management skills with the ability to work without distraction. Must be a team player and motivated to learn with a strong desire to take on a new challenge. Must have effective written and verbal communication skills to build strong interpersonal relationships 1+ years of applicable experience Major Responsibility Areas And Duties General Knowledge of network, server and desktop technologies Well versed in Windows 11 and Office 365 products Basic Windows Server Administration Knowledge (Group Policy, Active Directory, PowerShell) Experience with M365 Administration Experience with SharePoint Administration Linux Experience, a plus Other duties as assigned, not determined at the time of hire. ** Must be able to maintain a school/work schedule and a maximum of 29 hours per week ** EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state, and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify. Job Posted by ApplicantPro
    $37k-50k yearly est. 16d ago
  • Summer Intern - IT

    Luck Companies 4.5company rating

    Virginia jobs

    Luck Companies Information Technology team is seeking a summer intern to work at our corporate location in Manakin Sabot, VA. Internship will be a 10 week program. You will develop knowledge about the business and Information Technology through exposure to departments throughout the organization. You will focus on developing the skills necessary for success by assisting professionals with day to day job assignments. Essential Functions Data analysis, reporting, dashboards IT technical and functional support Customer Service Seeking rising Juniors or Seniors currently enrolled in Computer Science, Information Technology or similar major
    $38k-57k yearly est. 60d+ ago
  • IT Intern

    Gorton's 4.4company rating

    Gloucester, MA jobs

    As an IT Intern you will have the opportunity to participate on projects within either Development and/or Infrastructure depending on business needs and your interest. Within Gorton's IT setting you will participate in a team environment discussing actual business issues and developing solutions. Possible projects and assignments include: What you'll do: Developing enhancements to core business applications Participating on Gorton's Business Intelligence Team - using Microsoft BI tools to create various reports and dashboards Assisting in the optimization of Gorton's internal Sharepoint portal Researching new technology trends and opportunities Aiding the IT department in complying with Sarbanes/Oxley regulations Deploying new desktops and laptops Installing desktop application upgrades and patches Responding to help desk inquires Supporting remote user connectivity What you'll need: Pursuit of a BS Degree in an Information Technology field, or BS Degree in Business with an interest in Management Information Systems A strong business orientation Knowledge of database concepts Experience with analytical tools, such as Tableau or PowerBI Some programming experience General knowledge of servers, networks, PC's and laptops Demonstrated ability to adapt and grow Solid project management skills Strong organization and time management skills Excellent verbal and written communication skills Ability to work effectively on cross functional teams Pay Range: $20-$25/hour
    $20-25 hourly 60d+ ago

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