Information Systems Technician jobs at Electronic Systems

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

CONTRACT TO HIRE Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client's IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely. Key Responsibilities & Duties: Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.). Serve as first point of contact for endpoint incident troubleshooting. Have a strong background in Microsoft O365 and Windows workstations. Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology. Troubleshoot iPhones and iPads. Strong communication skills to be able to work with staff, multiple internal teams and executive users. Review ticket queues and be able to manage priority and tasks while communicating updates to end users. Assist in designing and documenting end user solutions. Configure and deploy Windows Laptops Assist in managing and delivering IT related projects Experience & Qualifications: Bachelor's degree in Computer Science, MIS, or equivalent preferred. 3+ years of work experience with progressively more responsibilities. Demonstrated proficiency with Windows OS troubleshooting. Troubleshooting experience with O365 apps and Windows applications is required. Active Directory experience is required. Experience with Antivirus platforms, as well as OS patching. Mobile Device Management experience a plus. Excellent organizational, verbal, and written communication skills. Experience with SCCM or any imaging technology is preferred.

The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email. Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions. Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations. Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs). Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. User Management, and Asset Oversight Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality. Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies Strong troubleshooting, analytical, and diagnostic abilities Excellent interpersonal and teamwork skills Proven problem-solving, communication, and organizational skills Ability to stay organized and create clear, thorough documentation for processes and procedures Working knowledge of network devices, including switches, access points, and firewalls Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus Ability to perform heavy lifting (50+ pounds) Ability to travel as needed Education and Experience Bachelor's Degree in Computer Science or Information Systems a plus Minimum 3-5 years of IT experience required Windows and MAC support required Must be well-versed in network configuration and troubleshooting Must be able to support Windows Server 2012 and up Active Directory, GPO, DNS, and DHCP experience Avaya IP Office experience is a plus

ABOUT US: NewMarket Corporation, headquartered in Richmond, Virginia, is the parent company of Afton Chemical Corporation (Afton), Ethyl Corporation (Ethyl), and American Pacific Corporation (AMPAC). The Afton and Ethyl companies develop, manufacture, blend, and deliver chemical additives that enhance the performance of petroleum products. Afton is a leading manufacturer and marketer of performance enhancing fuel and lubricant additives with operations around the world. AMPAC, with operations in the U.S., is a manufacturer of specialty materials primarily used in solid rocket motors for the aerospace and defense industries. JOB SUMMARY: Under direction, your primary responsibility will be to provide comprehensive technical support to end-users within the organization. You will play a crucial role in ensuring the smooth operation of IT systems, resolving issues promptly, and contributing to the overall efficiency of the IT department. Responsibilities Ticket Management: Create, manage, respond to, and troubleshoot IT support tickets through email, phone, and in-person interactions. Prioritize and resolve tickets based on urgency and impact on business operations. Maintain detailed records of all support requests, actions taken, and resolutions. User Account Management: Unlock user accounts and reset passwords as needed. Ensure security protocols are followed when handling account-related tasks. Provide guidance to users on best practices for account management and security. Asset Management: Responsible for the tracking, distribution, and retrieval of IT assets. Conduct regular audits to ensure accurate records of received and issued assets. Assist in the procurement and disposal of IT hardware and software. Technical Support: Diagnose and troubleshoot hardware, software, and network issues. Collaborate with other IT professionals to escalate and resolve complex problems. Provide on-site technical support when necessary. Communication: Communicate effectively with end-users to gather information and provide updates on the status of their support requests. Collaborate with team members to share knowledge and improve overall support efficiency. Imaging and Deployment: Deploy and configure computers, ensuring that they meet organizational standards and user requirements. Projects and Duties: Undertake and complete assigned IT projects as needed. Stay current with industry trends and technologies to contribute innovative solutions. Assist in the development and implementation of IT policies and procedures. Documentation: Maintain accurate and up-to-date documentation for troubleshooting procedures, solutions, and configurations. Contribute to the knowledge base to facilitate the resolution of recurring issues. Qualifications EDUCATION & EXPERIENCE MINIMUMS: Basic knowledge of helpdesk responsibilities and processes typically acquired after at least a year in a helpdesk or IT support environment. EDUCATION & EXPERIENCE PREFERRED: Microsoft Certified Professional and/or associate degree in IT or a related field Familiarity with ITIL practices NOTE: For internal employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above. SKILLS/ABILITIES: Strong Knowledge in: Computer Hardware Remote Access Concepts Windows Operating Systems, with a focus on Windows 10 & 11 Microsoft Office Suite (Outlook, Word, Excel, Power Point) PC Imaging Basic Knowledge in: Cyber Security Best Practices Database and Application Support Demonstrates a customer-centric approach in both work and work assignments. Capable of working in a stressful environment. Able to multitask and maintain focus even in the face of multiple interruptions. Displays effective oral and written communication skills. Exhibits adaptability, flexibility, and self-motivation in varying work scenarios. Capable of making sound decisions and adjusting procedures as needed. Working at NewMarket Who We Are - We're a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way we feel about our neighbors and communities. Our Work - At NewMarket, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives. Benefits / Compensation - We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry. An Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a System Support Specialist Classification: Exempt/Full time (Eastern Time working hours) Reports to: System Support Supervisor Salary: $70,000.00-$85,000.00 Role overview DUAL North America is seeking an System Support Specialist. The System Support Specialist is responsible for troubleshooting errors, researching and resolving unexpected results, and triaging requests related to the Policy Administration Systems. Candidates should have strong technical and business skills to complete work across several systems, processes, and entities. This person will be exposed to both the technical and business sides of our company as they support our customers - our Underwriting teams, Accounting/Finance team, and other key decision-makers. This position exists within the Information Technology (IT) team. Role responsibilities Provide support for the Policy Administration Systems within DUAL North America Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows Monitor support ticket queue with customer-first mentality Communication with users regarding additional details to complete requests Manage Policy Administration System user roles/permissions settings Work closely with developers and project collaborators to ensure requirements are met Communicate effectively on system issues with vendors, maintain positive vendor relations Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing Maintain documentation to all processes and workflows Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed Key requirements Bachelor's degree in Business, Information Systems, or related field preferred 1-3 years of experience in the insurance industry OR an IT support role Knowledge of insurance, accounting, and rate-making concepts Effective written and verbal communication skills and general understanding of business writing Demonstrate attention to detail Self-motivated with the ability to work independently for extended periods Experience working in a “paperless” environment preferred Familiarity with common insurance industry terminology for database mapping projects Support request management experience preferred Proficiency in Microsoft Office Suite Intermediate Excel skills preferred Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

EPS Corporation is seeking a dedicated Customer Technical Support Specialist (NEN) to provide exceptional customer service and technical support to employees and end users. This position plays a key role in resolving technical issues, ensuring operational efficiency, and maintaining high levels of user satisfaction within the Network Enterprise Network (NEN) environment. Requirements Key Responsibilities Serve as the primary point of contact for technical inquiries via phone, email, or in-person communication. Provide on-site and remote support to employees regarding NEN-assigned systems, applications, and devices. Troubleshoot and resolve hardware, software, and network-related issues promptly and accurately. Document all service requests, incidents, and resolutions within the designated help desk system. Escalate complex technical issues to higher-tier support when necessary while maintaining communication with the end user. Support user account management, system access, and password resets in compliance with security policies. Deliver professional and courteous customer service, maintaining a positive and helpful attitude at all times. Required Qualifications Two (2) years of professional experience in customer service and interpersonal communications. Demonstrated experience handling technical telephone inquiries and providing on-site technical support. Knowledge of troubleshooting techniques for standard IT systems, networks, and software applications. Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, or equivalent). Must possess an active T3 investigation (or ability to obtain). Strong communication skills and the ability to explain technical information clearly to non-technical users. Preferred Qualifications Experience working within a Department of Defense (DoD) or Federal technical support environment. Familiarity with ITIL service management practices. Working knowledge of BMC Remedy, ServiceNow, or other enterprise ticketing systems.

EPS Corporation is seeking a Customer Technical Support Specialist (Help Desk) to provide high-quality technical assistance and customer service in support of Industry, Federal, or Department of Defense (DoD) operations. The ideal candidate will be a motivated, detail-oriented professional with hands-on experience using enterprise-level help desk systems and a commitment to delivering superior support. Requirements Key Responsibilities Serve as the first point of contact for users requiring technical support, responding to inquiries via phone, email, and ticketing systems. Troubleshoot and resolve hardware, software, and network issues using tools such as BMC Remedy or ServiceNow. Document all incidents, service requests, and problem resolutions accurately within the help desk system. Escalate complex issues to higher-level support teams when necessary, ensuring timely and effective resolution. Maintain user accounts, permissions, and access in accordance with security and organizational policies. Support service improvement initiatives and assist in identifying recurring issues to enhance system performance and user satisfaction. Required Qualifications Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support. Proficiency with BMC Remedy, ServiceNow, or other enterprise-level help desk tools. Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, or equivalent). Must possess an active T3 investigation (or ability to obtain). Excellent communication, problem-solving, and customer service skills. Ability to work in a team-oriented, fast-paced environment supporting mission-critical operations. Preferred Qualifications Experience supporting users in classified or secure environments. Familiarity with ITIL processes or formal service management frameworks.

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. Position Description: Arlo Solutions is seeking an experienced Insider Threat Information Technology (IT) Portfolio Support Specialist to provide direct support to the Office of the Under Secretary of Defense for Intelligence & Security (OUSD(I&S)). This role will play a critical part in advancing enterprise-wide insider threat (InT) IT initiatives, ensuring compliance with Department of Defense (DoD), Intelligence Community (IC), and federal IT security standards, and providing portfolio management support across multiple mission areas. Location: Arlington, VA Clearance: Active TS/SCI Key Responsibilities Enterprise Architecture Development: Collaborate with DoD Components to design and evolve enterprise architecture frameworks that integrate security systems across the DoD Insider Threat enterprise. Contribute to the development and sustainment of hundreds of DoD InT architecture artifacts. Ensure architecture content is captured, maintained, and stored within OUSD(I&S) knowledge repositories. Knowledge Management & Compliance: Provide knowledge management support for DoD InT business processes and IT system data. Ensure architecture alignment with DoD and IC standards within the Defense Security Enterprise (DSE) mission area. Drive compliance with DoD Chief Information Officer (CIO) and Deputy Chief Management Officer (DCMO) IT directives, Federal Information Security Management Act (FISMA) requirements, and related cybersecurity policies. Systems Development & Migration: Support the development, transition, and modernization of systems using system-to-operational activity architecture methods. Facilitate migration efforts ensuring continuity, compliance, and mission success. Portfolio Management & Policy Support: Provide portfolio management oversight and data support for OUSD(I&S) Insider Threat IT system architectures. Support approximately 24 annual DoD security and InT IT policy processes, including drafting, revising, coordinating, adjudicating comments, and conducting resource assessments. Collaborate closely with the DoD CIO to align User Activity Monitoring (UAM) efforts strategically across the DoD InT enterprise. Required Qualifications Active TS/SCI security clearance (required). Bachelor's degree in information technology, Computer Science, Cybersecurity, or related field. (Master's preferred). 7+ years of experience supporting DoD or IC IT portfolio, enterprise architecture, or cybersecurity programs. In-depth knowledge of DoD architecture frameworks (DoDAF), IT portfolio management, and insider threat systems. Strong understanding of federal IT compliance frameworks (e.g., FISMA, NIST RMF). Demonstrated ability to collaborate with senior DoD/IC stakeholders and translate policy into actionable IT requirements. Excellent written and verbal communication skills. Preferred Qualifications Experience with DoD Insider Threat or Counterintelligence mission sets. Familiarity with User Activity Monitoring (UAM) strategies and technologies. Previous support to OUSD(I&S) or other DoD senior-level offices. AAP Statement We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

Full-time Description Standard Calibrations, Inc. (SCI) is seeking a versatile Systems Administrator to join our team. This role is ideal for a “jack-of-all-trades” professional who thrives in a dynamic environment, can work independently, and quickly adapt to new technologies. You will work on-site to provide technical support, manage systems across multiple platforms, and ensure smooth IT operations for mission-critical environments. Roles and Responsibilities Flexibility in working with Linux, Apple, and MS server and workstation technologies Handle occasional help desk escalation issues, providing advanced troubleshooting for computers, servers, and networks. Ability to learn new software and hardware technologies Ability to independently research solutions and new approaches to unique problems Ability to run regularly scheduled software updates, backups, and perform maintenance on multiple platforms Maintain superior documentation practices for configurations, processes, and projects Ability to work as part of a team and independently for projects and issue resolution Collaborate with senior administrators on system improvements, security initiatives, and infrastructure projects Must be able to troubleshoot issues with workstations, servers, and networking Collaborate with the IT team to implement new systems and projects Familiarity with Microsoft M365, Azure and migrating from on-premises tools to M365 cloud Familiarity with NIST 800-171 and compliance frameworks Use project tracking software to track progress and any setbacks Assist in the installation, configuration, and maintenance of hardware and software systems Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives Assist with managing and configuring backup and disaster recovery solutions Assist with monitoring for and responding to IT security incidents Assist in implementing, managing and enforcing security policies and protocols Assist in evaluating and recommending IT hardware and software purchases, suggest new tools and technologies Requirements Education / Training Requirements Bachelor's degree in information science, computer science, related field of study, or 1-3 years equivalent experience in systems administration or related IT support role Experience in Mac/PC desktop support and maintenance Must be open to learning new technologies and software Must possess strong communication skills, both written and oral. Intermediate knowledge/experience in Linux/FreeBSD server administration Experience with production Windows servers and Active Directory Experience in software configuration and troubleshooting Experience with device management and asset management tools Experience working in hybrid OS environments preferred Other Requirements Must have reliable transportation. Must be able to pass a pre-employment drug screen. Safety It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments. Appearance While a work-appropriate casual wardrobe is usually acceptable, as this role is customer facing at all levels of SCI, business casual or better in attire may be required. Physical Requirements Ability to lift equipment weighing up to 40 pounds (with equipment, as needed) Bending/squatting/kneeling/stooping/crouching AAP/EEO Requirements Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. #IND123

Job ResponsibilitiesWe're looking for an experienced Onsite IT Support Specialist to provide hands-on technical support for our users, devices, and meeting spaces. You'll be the first point of contact for IT issues, ensuring our teams can work productively and securely both onsite and remotely.Key Responsibilities End-User Device Support Install, configure, and maintain laptops, desktops, mobile devices, and peripherals (printers, monitors, docking stations, etc.). Provide in-person and remote support for hardware and software issues across Windows, mac OS, and Linux (Ubuntu). Support and manage mobile devices (iOS/Android), including configuration, enrollment, and troubleshooting via MDM (e.g., Intune). Service Desk & Troubleshooting Act as the first point of contact for technical issues (walk-up, ticketing system, email, chat, phone). Diagnose and resolve incidents related to OS, applications, network connectivity, and user access. Escalate complex issues to senior engineers or vendors as needed, ensuring timely resolution and good communication with users. Accounts, Access & Collaboration Tools Create, manage, and deprovision user accounts and access rights using tools such as Active Directory, Entra ID (Azure AD), and Okta. Support and administer Microsoft 365 services, including Exchange Online, Teams, OneDrive, and Office applications. Support corporate applications such as Zoom, VMware, and other business-critical tools. Servers, Infrastructure & Cloud (Hands-on plus exposure) Assist in administering Microsoft server technologies, including Active Directory, Group Policy, WSUS, and DFS. Use remote desktop tools and IT asset management systems to manage and track endpoints. Work with virtualization platforms (e.g., VMware) and gain exposure to cloud platforms (e.g., AWS, Azure). Contribute to automation and scripting tasks (e.g., PowerShell, Bash) to streamline recurring support activities. AV, Meeting Rooms & Events Provide technical support for meeting rooms, video conferencing systems, and hybrid meetings. Set up, test, and troubleshoot AV equipment for internal and external events. Documentation, Security & Processes Document support issues, solutions, and procedures; create and update knowledge base articles. Help enforce IT and security policies, including secure configuration, patching, and adherence to best practices. Participate in device lifecycle management (procurement, imaging, deployment, recovery, returns, and disposal). Contribute to continuous improvement of IT processes, standards, and user experience. RequirementsExperience & Technical Skills 3+ years of hands-on experience in a desktop support, IT support, or similar technical role. Strong expertise in supporting Windows 10/11 in a corporate environment. Experience supporting MacOS and Linux (Debian, Ubuntu) for basic system administration. Solid understanding of Microsoft 365 administration and common collaboration tools. Hands-on experience managing and supporting mobile devices via MDM platforms (e.g., Intune). Practical experience with AV setup and troubleshooting (meeting rooms, conferencing, events). Experience using remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk, etc.). Soft Skills Strong analytical and problem-solving skills with a methodical, detail-oriented approach. Excellent communication and customer service skills; able to support users with varying technical levels. Self-motivated and able to work independently, while also collaborating effectively within a team. Ability to prioritize and manage multiple requests in a fast-paced environment. Preferred SkillsExperience with: Active Directory, Group Policy, and Windows Server management. Scripting/automation using PowerShell and/or Bash. Virtualization (e.g., VMware) and basic exposure to cloud platforms (e.g., AWS, Azure). IT asset management and inventory tools. Familiarity with: Security best practices for endpoints, identity, and access management. Basic networking concepts (TCP/IP, DNS, VPN, Wi Fi troubleshooting). Relevant certifications (nice to have, not required), such as: CompTIA A+, Network+, or Security+ Microsoft 365 Certified: Modern Desktop Administrator Associate ITIL Foundation Polymer Capital Management (US), LLC is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Why join us? Prime Location: You'll work full-time from our centrally located office space in the heart of Midtown High-Growth: We have a team of highly ambitious professionals with a strong desire to learn and develop their skills. Equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Global exposure: With six offices and three affiliate offices around the region, Polymer teams work together to solve meaningful problems on a scale. Dynamic and Collaborative Environment: Opportunity to work with industry leaders and experts to engage in exciting projects and fulfilling challenges. Some of our Benefits Paid time off, medical, dental, vision, short- and long-term disability benefits, gym reimbursement

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world's greatest filmmakers and creators - giving them the tools to realize their visions to the fullest. As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation. Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary. Job Description: About the Role IMAX is seeking an experienced Executive IT Support Specialist to provide white-glove technical support for our CEO and other senior leadership team and executives in the New York office. This is a highly visible, onsite role that blends front-line end-user support with broader IT operational responsibilities, including supporting and enabling AI productivity tools such as Microsoft Copilot and ChatGPT Teams. The successful candidate will ensure our executive users receive seamless, high-quality technology experiences in their day-to-day work. This position requires deep technical expertise, strong problem-solving skills, discretion, and exceptional communication abilities. What You'll Do: Executive Support Deliver Tier 2+ white-glove technical assistance to our CEO and other senior leadership, ensuring prompt resolution of hardware, software, and connectivity issues. Proactively identify and address technology challenges to minimize downtime and enhance productivity. Technical Operations Install, configure, manage, and maintain Windows and mac OS systems, including Autopilot/Ivanti and JAMF management for provisioning. Manage and support enterprise applications including Office 365, hosted VOIP systems, and collaboration tools. Maintain IT hardware inventory, procure new equipment, and coordinate repairs or replacements. Provide AV, mobile device (Apple/Android), and remote support (e.g., TeamViewer) for both local and remote users. Perform system updates, patches, and preventive maintenance, testing changes on non-critical systems before deployment. Service Management Use ServiceNow to document tickets, maintain knowledge base articles, and track resolution progress. Diagnose and resolve network, hardware, and software issues with a focus on executive satisfaction. Maintain technical documentation, asset lists, and configuration records. Collaborate with IT teams globally on projects, rollouts, and process improvements. Operational Excellence Onboard and offboard employees, ensuring timely provisioning and de-provisioning of accounts, equipment, and access. Monitor and enforce IT security best practices. Participate in IT initiatives, infrastructure upgrades, and technology refresh cycles. What You'll Need: 7+ years of IT support experience, including 3+ years providing white-glove support to executives. Proven expertise supporting mac OS systems as the top priority, with additional experience in Windows support within enterprise environments. Strong hardware/software/AV troubleshooting skills. Expertise in Office 365 administration, mobile device management, and enterprise networking fundamentals. Experience with remote support tools and identity/access management (e.g., Active Directory). Knowledge of IT security best practices and ITIL principles. Excellent interpersonal skills with the ability to manage sensitive, high-profile interactions. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Nice to Have: Bachelor's degree in Information Technology or related field. Relevant certifications such as Apple, JAMF, CompTIA A+, Network+, ITIL, MCP, or vendor-specific hardware/software certifications. Experience supporting executives in hybrid work settings (office and remote). Familiarity with AV solutions for conference rooms and high-profile meetings. Creative problem-solving skills with a focus on continuous improvement, including AI-enabled workflows. The hiring specific zone for this role is $100,000.00 - $140,000.00. Compensation: 75,599.00 - 140,000.00 At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world's greatest filmmakers and creators - giving them the tools to realize their visions to the fullest. As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation. Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary. Job Description: About the Role IMAX is seeking an experienced Executive IT Support Specialist to provide white-glove technical support for our CEO and other senior leadership team and executives in the New York office. This is a highly visible, onsite role that blends front-line end-user support with broader IT operational responsibilities, including supporting and enabling AI productivity tools such as Microsoft Copilot and ChatGPT Teams. The successful candidate will ensure our executive users receive seamless, high-quality technology experiences in their day-to-day work. This position requires deep technical expertise, strong problem-solving skills, discretion, and exceptional communication abilities. What You'll Do: Executive Support * Deliver Tier 2+ white-glove technical assistance to our CEO and other senior leadership, ensuring prompt resolution of hardware, software, and connectivity issues. * Proactively identify and address technology challenges to minimize downtime and enhance productivity. Technical Operations * Install, configure, manage, and maintain Windows and mac OS systems, including Autopilot/Ivanti and JAMF management for provisioning. * Manage and support enterprise applications including Office 365, hosted VOIP systems, and collaboration tools. * Maintain IT hardware inventory, procure new equipment, and coordinate repairs or replacements. * Provide AV, mobile device (Apple/Android), and remote support (e.g., TeamViewer) for both local and remote users. * Perform system updates, patches, and preventive maintenance, testing changes on non-critical systems before deployment. Service Management * Use ServiceNow to document tickets, maintain knowledge base articles, and track resolution progress. * Diagnose and resolve network, hardware, and software issues with a focus on executive satisfaction. * Maintain technical documentation, asset lists, and configuration records. * Collaborate with IT teams globally on projects, rollouts, and process improvements. Operational Excellence * Onboard and offboard employees, ensuring timely provisioning and de-provisioning of accounts, equipment, and access. * Monitor and enforce IT security best practices. * Participate in IT initiatives, infrastructure upgrades, and technology refresh cycles. What You'll Need: * 7+ years of IT support experience, including 3+ years providing white-glove support to executives. * Proven expertise supporting mac OS systems as the top priority, with additional experience in Windows support within enterprise environments. * Strong hardware/software/AV troubleshooting skills. * Expertise in Office 365 administration, mobile device management, and enterprise networking fundamentals. * Experience with remote support tools and identity/access management (e.g., Active Directory). * Knowledge of IT security best practices and ITIL principles. * Excellent interpersonal skills with the ability to manage sensitive, high-profile interactions. * Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Nice to Have: * Bachelor's degree in Information Technology or related field. * Relevant certifications such as Apple, JAMF, CompTIA A+, Network+, ITIL, MCP, or vendor-specific hardware/software certifications. * Experience supporting executives in hybrid work settings (office and remote). * Familiarity with AV solutions for conference rooms and high-profile meetings. * Creative problem-solving skills with a focus on continuous improvement, including AI-enabled workflows. The hiring specific zone for this role is $100,000.00 - $140,000.00. Compensation: 0.00 - 0.00 At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB RADAR is looking for a highly motivated and technically skilled Deployment Support Associate to join our Customer Support and Operations team. In this role, you'll provide remote technical support during live deployments of RADAR systems to our retail customers and vendor partners. You'll troubleshoot hardware, software, and connectivity issues while ensuring a seamless installation experience. This position is primarily overnight and requires strong problem-solving skills, attention to detail, and the ability to work independently. You'll be on the front lines of our deployment success, helping resolve incidents in real time and improving operational processes as we scale. ABOUT YOU Required: You have 2+ years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment. You have strong troubleshooting skills across hardware and software platforms. Have have experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow). You are comfortable working independently on overnight shifts (typically 8 PM to 5 AM PST). You are a clear communicator, capable of translating technical issues for non-technical audiences. You thrive in fast-paced environments with shifting priorities. You have exposure to retail environments or RFID systems is a plus. Preferred: You have familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems. You have the flexibility to work weekends, holidays, or outside standard hours when needed. You have the willingness to join periodic training or cross-functional meetings during off-shift times. At RADAR, your pay is one part of your total compensation package. This role is a non-exempt position at $30-$40 an hour with eligibility for overtime Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. In your first 30 days, you will: Learn RADAR's mission, technology stack, and core values. Complete onboarding and security compliance training. Get familiar with RADAR's deployment process and common support issues. Review technical documentation, Runbooks, and Zendesk workflows. Gain hands-on exposure to tools like Zendesk, internal dashboards, and remote troubleshooting methods. Understand how to represent vendor and customer needs through ticket management best practices. In your first 60 days, you will: Begin independently handling technical support tickets for deployment-related issues. Communicate directly with vendor technicians to walk through issue resolution. Manage escalations from the Deployment Operations team. Liaise with your manager to generate performance reports for internal stakeholders. Adhere to SLAs by prioritizing urgent support requests. Solve complex problems using Runbooks or referencing historical tickets. In your first 90 days, you will: Confidently resolve complex technical issues based on accumulated knowledge. Contribute to improving internal documentation by drafting new Runbooks. Escalate unresolved cases efficiently to L2/L3 support teams. Demonstrate working knowledge of our monitoring tools and appliance logs. Identify gaps in support workflows and suggest process improvements. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

ABOUT US: NewMarket Corporation, headquartered in Richmond, Virginia, is the parent company of Afton Chemical Corporation (Afton), Ethyl Corporation (Ethyl), and American Pacific Corporation (AMPAC). The Afton and Ethyl companies develop, manufacture, blend, and deliver chemical additives that enhance the performance of petroleum products. Afton is a leading manufacturer and marketer of performance enhancing fuel and lubricant additives with operations around the world. AMPAC, with operations in the U.S., is a manufacturer of specialty materials primarily used in solid rocket motors for the aerospace and defense industries. JOB SUMMARY: The IT Security Specialist leverages their systems engineering and administration expertise to support and enhance the organization's cybersecurity posture. This role is responsible for maintaining, upgrading, and optimizing key cybersecurity tools and platforms, including Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), malware protection, and Microsoft Sentinel. The specialist will ensure effective tool performance, coordinate system integrations, assist in incident response, and contribute to continuous improvement of the company's global security infrastructure. Responsibilities Security Tools Administration and Support Deploy, configure, and maintain cybersecurity tools and systems such as DLP, EDR, malware protection, SIEM (Microsoft Sentinel), and other related platforms. Perform regular updates, patching, tuning, and health checks of security solutions to ensure optimal performance and coverage. Support provisioning, troubleshooting, and system integrations across on-premises and cloud environments. Monitoring and Incident Response Monitor and analyze alerts and events from EDR, DLP, and SIEM platforms to identify and respond to potential security incidents. Collaborate with the Security Manager and IT teams to contain, remediate, and document incidents. Participate in tabletop exercises and post-incident reviews to refine detection and response processes. Vulnerability and Threat Management Perform regular vulnerability scans, analyze results, and assist with remediation prioritization. Maintain awareness of emerging threats and recommend updates or improvements to existing tools and processes. Work with infrastructure teams to strengthen endpoint, network, and application security. Collaboration and Continuous Improvement Serve as a liaison between cybersecurity, IT operations, and business to ensure effective communication and issue resolution. Contribute to the development of security standards, baselines, and automation scripts for tool maintenance and deployment. Evaluate and recommend new cybersecurity technologies to enhance protection and efficiency. Qualifications EDUCATION & EXPERIENCE MINIMUMS: Significant experience in Information Technology with a strong background in systems engineering or administration and cybersecurity operations. Hands-on experience supporting and managing security tools such as DLP, EDR, malware protection, and SIEM/Sentinel. Bachelor's degree in Information Technology, Computer Science, or a related field. IT vendor certifications or demonstrated technical expertise in cybersecurity and system administration. EDUCATION & EXPERIENCE PREFERRED: Industry-recognized security certifications such as CISSP, CISM, Security+, or equivalent. Experience in incident management, security tool lifecycle management, and cross-functional IT collaboration. Familiarity with Microsoft 365 Defender, Azure security services, and cloud infrastructure protection. Due to the nature of our work with ITAR-controlled items, this position requires access to technical data and hardware subject to the International Traffic in Arms Regulations (ITAR). All applicants must be a "U.S. person" within the meaning of ITAR, which includes U.S. citizens, lawful permanent residents (Green Card holders), and protected individuals (including refugees and asylees). For NewMarket or Afton employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above. SKILLS/ABILITIES: Strong technical proficiency in security platforms (EDR, DLP, SIEM, AV) and Windows/Linux system administration. Solid understanding of networking concepts, Active Directory, Microsoft Entra, and Identity & Access Management (IAM) best practices. Experience with Microsoft Sentinel or other SIEM technologies for monitoring and analysis. Knowledge of PowerShell, Python, or similar scripting languages for automation and process improvement. Familiarity with virtualization (VMware, Citrix, RDS) and enterprise systems (Exchange, SQL Server). Understanding of cybersecurity frameworks (NIST CSF, ISO 27001, MITRE ATT&CK). Excellent communication and collaboration skills with the ability to work across technical and non-technical teams. Self-motivated, detail-oriented, and capable of managing multiple security initiatives simultaneously. Working at NewMarket Who We Are - We're a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way we feel about our neighbors and communities. Our Work - At NewMarket, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives. Benefits / Compensation - We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry. An Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

Luck Companies Information Technology team is seeking a summer intern to work at our corporate location in Manakin Sabot, VA. Internship will be a 10 week program. You will develop knowledge about the business and Information Technology through exposure to departments throughout the organization. You will focus on developing the skills necessary for success by assisting professionals with day to day job assignments. Essential Functions Data analysis, reporting, dashboards IT technical and functional support Customer Service Seeking rising Juniors or Seniors currently enrolled in Computer Science, Information Technology or similar major

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions has a need for a Senior Tier 1 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: The specific duties include but are not necessarily limited to the following: Provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems. Serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary. Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Open and close tickets in Remedy and/or Service Now. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services. Excellent communication and collaboration skills are a must. What you will bring: Active DoD Top Secret/SCI Clearance Must be a US Citizen Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2+ years of experience. Additional experience will be considered in lieu of a degree. Information Assurance Technician (IAT) Level II Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets. Strong communication skills and ability to multi-task in a fast-paced environment. How you will wow us: Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post's Top Places to Work for 2024 and 2025. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: Careful management of something entrusted to us. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role As a Technical Support Engineer, you'll be the front line of customer experience for our Workforce Management (WFM) and Support AI product lines, working directly with customers over email and Slack to troubleshoot complex issues, replicate bugs, and guide them through product adoption. We're looking for deeply technical problem solvers who can dive into logs, APIs, and our codebase to understand and resolve issues without engineering intervention - or make an engineer's job dramatically easier when escalation is required. You'll also play a critical role in documenting knowledge, improving tooling and internal processes, and representing the voice of the customer in product prioritization. Responsibilities Delight our customers: Build trust and create exceptional experiences when customers need help. Be a product expert: Develop deep expertise in both AI and WFM products, and help customers (and teammates) do the same. Diagnose and resolve issues: Reproduce bugs, analyze logs, write test cases, and resolve complex problems when possible; partner with engineering when needed to ship fixes quickly. Contribute technically: Write scripts, queries, and lightweight code fixes to unblock customers and accelerate engineering resolution. Represent the customer voice: Share insights from the front line to guide product and engineering priorities. Scale support operations: Build internal tools, document processes, and continuously improve how our team operates. About You 2+ years in a technical customer-facing role at a SaaS company (experience in AI, WFM, or developer-focused products is a plus). One or more of the following: CS degree or equivalent Completed a coding bootcamp Prior experience as a Support Engineer, Technical Support Engineer, or Developer Support Engineer Proficient in SQL, APIs, and integrations; comfortable writing queries and debugging integration issues. Familiarity with at least one programming language (e.g., Python, JavaScript, or similar). Strong technical troubleshooting skills and tool familiarity: ability to dive into logs, replicate errors, and provide actionable bug reports using Mezmo, Retool, and other tools Excellent written and verbal communication skills-able to break down complex concepts for diverse audiences. Customer empathy and patience: you genuinely enjoy solving customer problems and collaborating across roles. Persistence, resourcefulness, and a growth mindset: comfortable working through ambiguity and learning new skills quickly. Dependable and team-oriented: available 9am-6pm PT with occasional holiday coverage. Our U.S. Benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on professional development, general wellness, Assembled customers and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF office 401(k) plan enrollment

Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments - Consumer & Specialties and Engineered Solutions. Our Consumer & Specialties segment includes our Household & Personal Care and Specialty Additives product lines. Our Engineered Solutions segment includes our High-Temperature Technologies and Environmental & Infrastructure product lines. MTI is committed to cultivating a diverse and inclusive work environment for all employees. In our offices around the world, our differences are respected and valued as essential to MTI's continued growth and innovation. Our goal is to ensure that all employees at MTI experience our workplace as a welcoming and respectful environment where they can achieve their full potential. Are you looking to join a fast-paced, collaborative team in a global manufacturing organization? You will have an opportunity to work with an experienced group of professionals that will not only provide you with challenging work but will mentor and encourage you to learn and grow. If you are a student looking for a challenging work experience, consider this paid internship opportunity! You will not only have the chance to gain experience in your chosen career field, but also gain an invaluable overview of our career opportunities and diversified product lines. Plus, you will have an opportunity to learn the business fundamentals and contribute a fresh, new perspective to us. In addition to practical work experience, our internship programs include various activities all intended to enhance your personal and professional development. We are interested in candidates who are highly motivated and have excellent interpersonal skills, recognized leadership experience and outstanding academic records. Generally, undergraduate students selected for the program have completed their sophomore year. Summer internships are typically 11 weeks in length but can vary. Responsibilities Job Summary: The GIS Intern will be responsible for supporting various mapping and geospatial projects from early-stage development through operations. Under limited supervision, the GIS Intern will support environmental, land tenure, mining and geology data maintenance and design. Primary Duties & Responsibilities: Environmental data entry and design, digitizing spatial mining assets and infrastructure, and analysis. Compile mining and reclamation geospatial data for various reports and operational initiatives. Support implementation of mobile mapping and deployment of mapping technologies. OE/Lean: Utilize OE/Lean approach in developing solutions and process improvement for the department. Other Duties & Responsibilities: Work with surveyors, mining, and environmental specialists and technicians to monitor compliance and mapping initiatives, and other projects. Qualifications The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job. Education: BS in GIS, Remote Sensing, or Geology/Environmental Science/Geography with a minor/or emphasis in GIS Knowledge, Skills & Abilities: Candidates should demonstrate learning agility, strong problem-solving and organizational skills, and the ability to safely perform fieldwork tasks. They must be capable of managing multiple projects simultaneously while communicating effectively. Proficiency in ArcGIS Pro is required, and familiarity with relational databases and information management is preferred. Experience with web mapping, remote sensing, and AutoCAD/Carlson is beneficial but not required. Travel: Limited travel to remote field work locations Working Conditions: Primarily office based with periodic travel to field locations Work Hours: 40 hours per week Safety Training: MSHA required American Colloid Company a Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. The company reported global sales of $2.1 billion in 2024.

About Harry's Harry's is a men's grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry's redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer's routine. Harry's is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources. Harry's is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry's, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model-and home-for brands, founders, and talent looking to solve unmet needs, improve peoples' lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. Job Summary: The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (mac OS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. Responsibilities: Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. Required qualifications: Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and mac OS support. Strong problem-solving, analytical, and customer service skills are also essential. Advanced Technical Skills: Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace. Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP. Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization. System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA). Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely. Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable. Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors. Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion. Valuable Soft Skills: Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner. Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions. Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes. Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user. Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential. Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors. Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. Benefits and perks Medical, dental, and vision coverage 401k match Equity in Mammoth Brands Flexible time off and working hours Wellness and L&D stipends 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop Free products from all of our brands This role requires 5 days in-office, Monday-Friday. . Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can't forget the free products and the opportunity to have some meetings without Zoom! We can't quantify all of the intangible things we think you'll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you'll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.