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Information Systems Technician Jobs At Electronic Systems

- 332 Jobs
  • Help Desk Technician

    Electronic Systems 4.2company rating

    Information Systems Technician Job At Electronic Systems

    For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client, Virginia's largest institution of higher education is seeking a Help Desk Technician for a full-time 24-month engagement. The Help Desk Technician will act as an initial contact for IT related issues and provide tier I technical support to faculty, staff, and students via telephone, e-mail, and help tickets. Troubleshoot problems to resolve on first contact and escalate issues to appropriate tier II support groups when necessary. Follow-up on open and/or pending issues. Provide escalated support for IT Help Desk. * The position is full-time and fully remote* Responsibilities * Provide tier 1 support for college-supported applications and account inquiries, escalate to tier II when necessary. * Make a timely assessment of issues that may require escalation; escalate without undue delay. Inform users of status by making follow-up calls to determine problem resolution. * Adhere to protocols within the support parameters of the college systems, security guidelines, and contractual/licensing agreements set by FERPA, VCCS, client, and all applicable vendors. * Help identify tasks, scenarios, information, and/or internal website content that may need improving based on evolving technologies. * Monitor and report any issues that may impact the daily operations of the college. * Monitor IT Help Desk email, SmarterTrack ticketing system, and WhatsUP for outage notifications. Check the IT Helpdesk email box for critical communications from VCCS or client personnel that need immediate attention. Report outages to the Help Desk lead analyst and Manager. * Update Help Desk of any outages, special exceptions or instructions, or any information and scenarios outside the normal scope of the Help Desk. * Send out alerts regarding system outages. * Provide assistance to the Help Desk wage staff to help determine proper support and/or escalation procedures for certain scenarios. Qualifications * High school diploma and equivalent experience or training. * Exceptional communication and interpersonal skills. * Ability to effectively learn and support several college software systems. * Basic computer hardware knowledge. * General knowledge of MS office. * Basic computer hardware knowledge. * General knowledge of MS office. * Some experience with providing customer service in a diverse environment * Must be flexible and able to work nights, weekends, and/or remotely (based on position as well as coverage needs). * Some college coursework in IT, computer science or related field * Experience with Windows Operating Systems. * Experience with MS Office. * Experience with ticketing/issue tracking/help desk systems. * Experience with Blackboard, Canvas, SIS, Peoplesoft, Gmail, or equivalent student/faculty/staff resource systems utilized in educational environments. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at ****************************************** and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to **********************************. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. 2024 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries.
    $59k-88k yearly est. 21d ago
  • Computer Operations Technician II

    Electronic Systems 4.2company rating

    Information Systems Technician Job At Electronic Systems

    About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client, Virginia's largest institution of higher education, is in need of a Computer Operations Technician II for a full-time 2-year engagement. The Computer Operations II will take lead or organize staff to perform computer and laptop repair, PC desktop, and lab installations and upgrades of hardware and software. In this role the Computer Operations II will perform individual and group training on the use of the classroom technology equipment and respond to, and resolve hardware and software problems on campus, and at off campus sites as needed. The position is primarily day shift; however, organizational requirements may demand work on evenings, nights and weekends. Responsibilities * Work with the campus technical support staff performing software/hardware installations and computer maintenance. * Plan, organize, and track performance of junior staff members as directed by the IT manager. * Answer requests for assistance logged by staff, students and faculty regarding technical problems. * Respond to technical requests for assistance with desktop computers, peripherals, and all technology installed in the classrooms. * Organize staff for the deployment of monthly software upgrades as needed, as well as security patching * Perform individual and group computer installations, including computer labs, as well as organize junior staff to complete these tasks on time and in compliance with college policy. * Support Windows, and MAC based operating systems and applications. * Assist in maintaining campus technology inventory. To include acting as back-up inventory liaison for the campus. * Work with contractors regarding technical installations and repairs, supervise work of contractors to ensure work is in compliance with college facility policy, information technology policies, and the statement of work. * Perform other duties as assigned. * Special Assignments May be required to perform other duties as assigned. * May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required * Qualifications Minimum Qualifications: * College Degree in computer Information Systems Technology, Network Systems, or Computer Science or related course work or extensive experience in network support, audio visual system support, or enterprise IT end-customer support or equivalent experience. * Good interpersonal skills with demonstrated ability to communicate effectively verbally and in writing with technical and non-technical personnel. * Proven ability to plan and complete technical tasks with minimal supervision. * Experience acting as a team lead, project manager, or technical task organizer for small groups. * Experience managing small work groups to complete tasks. * Ability to provide technical support of client server networks and peripherals. * Proven ability to perform individual and group training on equipment that may be found in a classroom. * Ability to lift 50 pounds. * Experience using enterprise computer system deployment tools. * Experience managing computers in active directory. * Proven experience deploying computer system images. * Experience managing small work groups of less than five individuals * Extensive experience performing computer and laptop repair, server support, PC desktop and lab installations and upgrades of hardware and software Preferred Qualifications * Experience programming Extron and Crestron equipment. * Experience working with and supporting Mac computers. * Ability to plan and complete technical tasks with minimal supervision. * Experience managing medium size groups of staff (approximately 10 staff members) * Experience with operational project management of staff * Previous experience working in a college or educational environment. * Competency with network tracing tools and network troubleshooting techniques. * Direct experience using Microsoft System Center Configuration Manager (SCCM) for imaging and system management. * General Experience with audio visual system design, implementation, or support * Specific work experience working with Extron digital A/V equipment. * Experience using remote desktop support or other tools for remote user support. * Experience managing and tracking inventory
    $32k-43k yearly est. 60d+ ago
  • Desktop Support Technician - PNT

    JCS Solutions LLC 4.0company rating

    Arlington, VA Jobs

    Job DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions has a need for a Desktop Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: The specific duties include but are not necessarily limited to the following: Responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Perform onsite analysis, diagnosis, and resolution of complex problems for customers and recommend/implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required SLA's. Collaborate with LAN technicians/network administrators to ensure efficient operation of the organization's desktop computing environment. Where required, administer and resolve issues with associated end-user workstation software products. Receive and respond to incoming calls, e-mails, instant messages, and voicemails. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Accurately document and update all assigned incident tickets. If necessary, liaise with third-party support and PC equipment vendors Analyze, identify and resolve Common Access Cards and CAC Readers/PKI certificate troubleshooting. Analyze, identify, resolve VPN, outlook, and network access issues. Utilize Active Directory to manage user’s accounts. Comfortable in a fast-paced environment. Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must. What you will bring: Active SECRET DoD Clearance An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with: A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience. No degree and eight years general experience of which at least six years is specialized experience. Security+ CE or equivalent level certification. 2+ years’ experience, of which at least one year must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk. General experience includes information systems development and other work in the client/server field, or related fields. Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times. Strong communication skills and ability to multi-task in a fast-paced environment. How you will wow us: Strong communication skills (both verbal and written). Comfortable discussing technical information with users and other support personnel. Ability to quickly learn new systems and IT concepts. Strong problem solving and decision-making skills. Ability to work autonomously as well as an integral member of a team. JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: Careful management of something entrusted to us. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws. Powered by JazzHR vso FUjAgBb
    $36k-43k yearly est. 10d ago
  • Executive Support Technician - PNT

    JCS Solutions LLC 4.0company rating

    Arlington, VA Jobs

    Job DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions has a need for an Executive Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: The specific duties include but are not necessarily limited to the following: Responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Handles routine requirements, like new customer installs, small office moves, and technical refresh. Create and maintain a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assist with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions. Collaborate with LAN technicians and network administrators to maintain the stability and performance of the desktop computing environment. Support computer data communications systems, with a solid understanding of networking principles and routing concepts. Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality. Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance. Install, configure, and maintain LAN/WAN devices to support client infrastructure needs. Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills. Ensure timely completion of tasks in accordance with Service Level Objectives/Agreements (SLOs/SLAs). Create and execute standard network change requests as part of scheduled maintenance or project work. Provide hands-on support to Tier III network engineers during incident resolution and project implementation. Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades. Demonstrate working knowledge of Layer 2 switching concepts, including VLAN configuration and port security. Support end-user workstation software, resolving issues as needed to maintain productivity. Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response. Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy. Maintain detailed records of incident ticket updates and resolutions in the designated tracking system. Interface with third-party vendors and support providers when necessary to resolve equipment-related issues. Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates. Address problems involving VPN connectivity, Microsoft Outlook, and general network access. Use Active Directory to manage and support user accounts, including permissions and group memberships. Comfortable in a fast-paced environment. Technically strong and able to make quick, sound decisions. Excellent communication and collaboration skills are a must. What you will bring: Active SECRET DoD Clearance An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution. Education and experience requirements may be substituted with: A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience. No degree and eight years general experience of which at least six years is specialized experience. Security+ CE or equivalent level certification. 5 years of experience in computer networking, which can be a combination of work history and education Ability to work independently and in a collaborative environment Familiarity with ServiceNow and/or Remedy Familiarity with iPhone provisioning Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) Experience working with Senior Leaders How you will wow us: Strong communication skills (both verbal and written). Comfortable discussing technical information with users and other support personnel. Strong problem solving and decision-making skills. Ability to work autonomously as well as an integral member of a team. Pentagon experience to include working with DISA JSP and Whitelisting. Strong communication skills and ability to multi-task in a fast-paced environment. JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: Careful management of something entrusted to us. Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws. Powered by JazzHR FpclyoBf4j
    $51k-88k yearly est. 10d ago
  • Technology Specialist

    Takasago International Corp. (USA 4.5company rating

    Bartow, FL Jobs

    We invite you to join Takasago, where you can be innovative and contribute to society through technology. The management of Takasago aims to create a company where each employee can experience a sense of fulfillment and happiness at an elevated level. Takasago is a major global leader and producer of flavors, fragrances, aroma ingredients and fine chemicals. Takasago is headquartered in Japan and operates in 28 countries and regions, with manufacturing facilities, research and development centers, and sales offices worldwide. Takasago ranked 8th overall and 1st in Asia on the Global Top Food Flavors and Fragrances Companies. To execute strategies for advancing technical capabilities of the Citrus Center To support Takasago's global flavor and fragrance (R&D and Creative) communities by identifying/ evaluating raw material streams and providing process/equipment design input Execute technical transfer of newly-developed products/technologies through pilot and process scale into commercially-viable manufacturing Contribute to the design of pilot- and production-scale manufacturing processes, equipment and systems in the key areas of natural product separation, isolation, extraction, and reaction Serve as technical liaison on manufacturing process information to ensure research protocols are properly deployed and followed Travel (5%) to Takasago affiliates (interfacing with colleagues and deploying products/technologies) and suppliers/clients (offering technical support and partnership engagement) as required To support Takasago's global operational facilities by providing continual process optimization input Assist/troubleshoot the scale up of new citrus-related products for all manufacturing plants including Fit for Manufacturing (FFM) reviews Execute all phases (design/acquisition/installation/commission/training) of new equipment and process implementation Assist Maintenance, Production, and QC/QA in troubleshooting of equipment/process issues Ensure plant safety by way of safe equipment/process design, following safety procedures/policies (i.e. PSM, LOTO, etc.) and taking part in safety studies (i.e. PHAs, JSAs, Root Cause Analysis, etc.) To execute the analytical support function of the Citrus Center Ensure current instrumentation is operable in order to analyze incoming raw materials, in-process intermediates, and finished products Ensure methodologies are transferred and aligned with Takasago affiliates To support daily functions and personnel located in Florida facilities Perform all functions while following all safety and quality requirements Manage Quality Control for Citrus Production Center Operate, review data, and perform routine maintenance on analytical equipment Fulfill requests for sample shipments and assist with product shipments Other duties as needed EDUCATION: Minimum B.S. in Sciences (Chemistry, Chemical Engineering, Food Science) EXPERIENCE: 5-10 years in a citrus flavor manufacturing and/or laboratory environments supporting Process Development, Pilot Plant, Manufacturing, Research, or Product Commercialization. Experience/knowledge of CAD process design and engineering schematics to support process development to commercialize processes. Hands-on operation of analytical instrumentation (gas/liquid chromatography). TRAINING: Lean and/or Six Sigma a strong plus. Process Safety Management a plus. SPECIAL SKILLS: Proficient problem-solving and analytical skills; strong communication and presentation capabilities; enthusiastic and energetic personality who can work well with others. Indication of strong abilities and desire to commercialize new materials, products and technologies. PHYSICAL DEMANDS: The candidate should be able to lift a minimum of 50 lbs. The position requires occasionally pushing, pulling or lifting equipment, lifting and/or pouring ingredients or other activities to facilitate the use of rental/research/plant equipment and/or for troubleshooting, commissioning or optimization purposes. WORK CONDITIONS: The Citrus Technology Scientist will work in various places such as, but not limited to: manufacturing plants, laboratories, and offices within Takasago and Peace River Citrus Products. This will include working in areas of moderate noise level and high/low temperatures. Compliance with all legal and other obligations of Takasago International Corporation (U.S.A.) EH&S policies, procedures, protocols is applicable to all work tasks performed. Consistent application of “ISO 14001 Environment Management System” and “ ISO 45001 Occupational Health and Safety Management System” standards applicable to employee's responsibilities is also required. . “ Must follow all GMP, HACCP and Food Safety rules and standards. ” Takasago's Employee Benefits and Perks: Takasago offers flexible work arrangements, tuition assistance, health benefits on the first day of employment, 401k plan with a matching provision, employee discounts to various services and products, and life insurance 1.5 times your salary. When we think about employee success and financial security, we think long-term. Takasago provides robust retirement savings plans, as well as an employee assistance program. We hope you will join us and achieve professional growth and enrichment. EEO Statement Takasago is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law.
    $78k-98k yearly est. 6d ago
  • IT Help Desk Technician

    Diamond Mowers 4.2company rating

    Sioux Falls, SD Jobs

    Job Description IT Help Desk Technician Do you love solving problems, helping people, and making tech work like magic? We’re looking for an IT Help Desk Technician who’s ready to be the go-to hero for our team at a growing small manufacturing company. If you enjoy variety in your day, fixing issues before anyone even notices them, and being part of a company where your work truly matters — this is the job for you. Key Roles Be the first line of support for hardware, software, and network issues across the company Troubleshoot laptops, desktops, printers, mobile devices, and factory floor tech Set up and maintain employee devices, user accounts, and system access Respond to help desk tickets and keep track of issues from open to resolution Educate users with patience and clarity — no tech snobbery here Document common fixes and help streamline internal processes Responsibilities Work directly with employees at all levels — your impact is immediate and appreciated Enjoy a casual, friendly workplace with a strong sense of team Be part of a company that builds real products, not just PowerPoints Grow your skills through hands-on experience and exposure to everything IT Qualifications A passion for tech and a genuine desire to help people 1-3 years of IT support experience (or equivalent tech-savvy skills) Knowledge of Windows OS, Office 365, basic networking, and mobile device support Strong communication and problem-solving skills Ability to manage multiple tasks and wear many hats A team player mindset with the flexibility that a small company environment requires Location and Hours: Location: 60th St Hours: 8:00-5:00 Days of Shift: Monday-Friday A full benefits package is available for all full-time employees. Exhibit Diamond Company Values: CUSTOMER FOCUSED Meeting and exceeding internal and external customer expectations is the responsibility of everyone. We are committed to being a World Class organization and the greatest partner to our customers. We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members. ACCOUNTABILITY We will be responsible for the commitments we make, and the expectations placed on us. When we fail, we will own it, learn from it and make the appropriate changes. We will act with exceptional integrity in everything we do. We will be open to receiving and giving feedback. TEAM PLAYER Teamwork and clear communication are paramount to our success. We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude. SAFETY We believe safety must be at the forefront of all our decision-making. We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe. GRIT We have the passion, determination and work ethics that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way. When we tackle a difficult situation, we are determined to never give up and be the best in the industry. Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet. #hc185983
    $37k-66k yearly est. 1d ago
  • IT Help Desk Technician

    Diamond Mowers 4.2company rating

    Sioux Falls, SD Jobs

    Do you love solving problems, helping people, and making tech work like magic? We're looking for an IT Help Desk Technician who's ready to be the go-to hero for our team at a growing small manufacturing company. If you enjoy variety in your day, fixing issues before anyone even notices them, and being part of a company where your work truly matters - this is the job for you. Key Roles Be the first line of support for hardware, software, and network issues across the company Troubleshoot laptops, desktops, printers, mobile devices, and factory floor tech Set up and maintain employee devices, user accounts, and system access Respond to help desk tickets and keep track of issues from open to resolution Educate users with patience and clarity - no tech snobbery here Document common fixes and help streamline internal processes Responsibilities Work directly with employees at all levels - your impact is immediate and appreciated Enjoy a casual, friendly workplace with a strong sense of team Be part of a company that builds real products, not just PowerPoints Grow your skills through hands-on experience and exposure to everything IT Qualifications A passion for tech and a genuine desire to help people 1-3 years of IT support experience (or equivalent tech-savvy skills) Knowledge of Windows OS, Office 365, basic networking, and mobile device support Strong communication and problem-solving skills Ability to manage multiple tasks and wear many hats A team player mindset with the flexibility that a small company environment requires Location and Hours: Location: 60 th St Hours: 8:00-5:00 Days of Shift: Monday-Friday A full benefits package is available for all full-time employees. Exhibit Diamond Company Values: CUSTOMER FOCUSED Meeting and exceeding internal and external customer expectations is the responsibility of everyone. We are committed to being a World Class organization and the greatest partner to our customers. We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members. ACCOUNTABILITY We will be responsible for the commitments we make, and the expectations placed on us. When we fail, we will own it, learn from it and make the appropriate changes. We will act with exceptional integrity in everything we do. We will be open to receiving and giving feedback. TEAM PLAYER Teamwork and clear communication are paramount to our success. We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude. SAFETY We believe safety must be at the forefront of all our decision-making. We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe. GRIT We have the passion, determination and work ethics that gives us the ability to push through; to get to the end goal and recognize the obstacles we have overcome along the way. When we tackle a difficult situation, we are determined to never give up and be the best in the industry. Diamond Mowers is an EEO/AA Employer M/F/Disability/Vet.
    $37k-66k yearly est. 1d ago
  • IT Technician - Tier II

    Crescent Electric Supply Co 4.2company rating

    East Dubuque, IL Jobs

    As an IT Technician - Tier II with Crescent Electric Supply, you will be responsible for the day-to-day support of the end user community. Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure. Log and track calls using problem management software, maintain history records, and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up for user problems coming from the Tier I Technicians or end user requests, referring more complex problems to the Tier III Technicians. Responsible for software and hardware configuration issues. Complete assigned projects. Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved. Qualifications: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. A+ Certification or related experience is required. Ability to diagnose and resolve hardware, software and network related problems. Problem solving and analytical skills. Thorough knowledge of computer software packages, including word processing, spreadsheet, database, and Windows applications. Familiarity with various hardware and software products. Strong interpersonal skills with the ability to work with individuals at all levels of the organization. Physical Demands: Most of the time lifting up to 10 pounds. Often lifting 25 to 50 pounds. Occasionally lifting up to 100 pounds. Close vision (clear vision at 20 inches or less) color vision (ability to identify and distinguish colors) needed. Able to read computer monitors and check computer lights and indicators. Able to determine difference between green and red lights or indicators. Occasionally standing, climbing or balancing. Often walking, stooping, kneeling, crouching, or crawling. Most of the time sitting, using hands to finger/handle, reaching with hands/arms. Pay Details: The expected rate of pay for this position is $21.00 - $23.00 hourly. #LI-CECE Total Rewards and Benefits Crescent Electric's compensation package includes an array of top-tier benefit options, including: Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms. Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods. Excused Absence time off and Paid Time Off (PTO). Company-paid holidays. Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage. Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company's 401(k) plan once they achieve 90 days of employment. Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together. Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact **************
    $21-23 hourly 4h ago
  • IT Technician - Tier 2

    Master Solutions 3.9company rating

    Naperville, IL Jobs

    Are you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you! Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking an IT Technician - Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we'd love to connect! As an IT Technician - Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let's connect! To the qualified IT Technician - Tier 2 we offer: Competitive Compensation - $70,000 - $90,000, based on experience Sign-On Bonus - Join our team and get rewarded from the start Paid Overtime - Earn extra for the hard work you put in Generous Paid Time Off - Start with 15 days of PTO per year plus holidays Comprehensive Health Benefits - Medical insurance to keep you covered 401(k) with Company Match - Invest in your future. Mileage Reimbursement - Get compensated for travel to client sites Company-provided Equipment - Work with a company laptop and phone Career Growth Opportunities - Ongoing training and certifications. Supportive Work Environment - Join a team that values collaboration, learning, and innovation Primary Duties of the IT Technician - Tier 2: Technical Support & Troubleshooting Provide escalated support for complex technical issues Diagnose and resolve hardware, software, and network issues Support Active Directory, Office 365, VPNs, and cloud-based services. Network & System Administration Administration of network devices, firewalls, switches, and access points. Maintain IT documentation, including network and system configurations. Client & Vendor Coordination Act as an escalation point for Tier 1 technicians Communicate effectively with clients to ensure excellent customer service. Continuous Improvement & Documentation Keep IT documentation updated, including articles for troubleshooting Identify recurring issues and recommend long-term solutions Stay up to date with industry trends, certifications, and emerging technologies Professional Expectations for the IT Technician - Tier 2: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Logical Thinking Time Management & Organization Teamwork & Leadership Willingness to Learn & Taking Initiative Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you'll work directly with clients, providing the technology solutions they need to achieve their business goals. Apply online today to get started!
    $70k-90k yearly 60d+ ago
  • IT Technician - Tier 2

    Master Solutions, Inc. 3.9company rating

    Naperville, IL Jobs

    Job DescriptionAre you passionate about tackling complex technical challenges while building strong relationships with customers? Do you thrive in a fast-paced environment with cutting-edge technology? If you enjoy problem-solving, learning new skills, and making an impact, we want to hear from you! Master Solutions, a growing Managed IT Services Provider in Naperville, IL, is seeking an IT Technician - Tier 2 to join our team. We are committed to a great work environment and delivering fast, reliable service to our clients. If you want to grow your skills, make an impact, and be part of a collaborative team, we’d love to connect! As an IT Technician - Tier 2, you'll analyze, troubleshoot, and resolve technical issues for various businesses, ensuring smooth operations. If you're a tech-savvy problem solver eager to grow and make an impact, let’s connect! To the qualified IT Technician - Tier 2 we offer: Competitive Compensation – $70,000 - $90,000, based on experience Sign-On Bonus – Join our team and get rewarded from the start Paid Overtime – Earn extra for the hard work you put in Generous Paid Time Off – Start with 15 days of PTO per year plus holidays Comprehensive Health Benefits – Medical insurance to keep you covered 401(k) with Company Match – Invest in your future. Mileage Reimbursement – Get compensated for travel to client sites Company-provided Equipment – Work with a company laptop and phone Career Growth Opportunities – Ongoing training and certifications. Supportive Work Environment – Join a team that values collaboration, learning, and innovation Primary Duties of the IT Technician - Tier 2: Technical Support & Troubleshooting Provide escalated support for complex technical issues Diagnose and resolve hardware, software, and network issues Support Active Directory, Office 365, VPNs, and cloud-based services. Network & System Administration Administration of network devices, firewalls, switches, and access points. Maintain IT documentation, including network and system configurations. Client & Vendor Coordination Act as an escalation point for Tier 1 technicians Communicate effectively with clients to ensure excellent customer service. Continuous Improvement & Documentation Keep IT documentation updated, including articles for troubleshooting Identify recurring issues and recommend long-term solutions Stay up to date with industry trends, certifications, and emerging technologies Professional Expectations for the IT Technician - Tier 2: Alignment with Company Values Excellent Communication & Customer Service Problem-Solving & Logical Thinking Time Management & Organization Teamwork & Leadership Willingness to Learn & Taking Initiative Master Solutions, Inc. has been in business for 30 years, serving small and medium-sized businesses in the Chicago area in multiple industries and is excited about what's on the horizon. We are located in Naperville, Illinois. Join our dynamic team, gain valuable hands-on experience, and receive expert training from seasoned professionals. As a key player on the front lines, you’ll work directly with clients, providing the technology solutions they need to achieve their business goals. Apply online today to get started! Powered by JazzHR kZDCQgdpyP
    $70k-90k yearly 35d ago
  • IT Technician

    PCS Wireless Global 4.5company rating

    Hialeah, FL Jobs

    Job DescriptionSalary: Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS Wireless Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as PCS, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective. Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a devices lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it! About the Role The IT Technician is responsible for providing first-line support and ensuring the smooth operation of end-user computing, hardware, applications, and network systems. This role involves managing and resolving tickets, supporting Office 365 and Intune environments, maintaining hardware & network components, and delivering exceptional customer service to internal users. Additionally, the Sr. IT Technician plays a critical role in creating and maintaining thorough documentation, SOPs, and knowledge base articles to support team collaboration and knowledge sharing. What You Will Do Maintain Network Infrastructure Troubleshoot and resolve wired and wireless connectivity issues, including PoE devices, physical link testing, and performance bottlenecks. Install, label, and document network cabling, test for availability, and ensure clean topology and physical layout. Assist in firmware updates on networking gear, security cameras, and other connected infrastructure as needed. Deliver End-To-End IT Support and Automation Own your IT ticket flow from intake to resolution, maintaining SLA compliance and proper escalation paths. Support users across Windows/mac OS environments, including setup, deployment, and troubleshooting. Provision and manage devices and applications using Microsoft Intune, including OS patching and reducing manual workflows. Troubleshoot Office 365 issues (e.g., logins, OneDrive, mailbox config), manage licenses, and enroll users. Use PowerShell to script and automate repetitive tasks, enhancing operational efficiency. Maintain inventory and perform logistics for laptops, accessories, and parts; manage RMA/returns process. Drive Knowledge, Security, and User Enablement Monitor security alerts, respond to threats (e.g., phishing, suspicious activity), and assist with endpoint quarantining. Create and maintain clear documentation: SOPs, KBs, known issues, training materials, and environment status reports. System Maintenance and Automation Maintain, patch, and monitor users environments to contribute to stability and security. Leverage tools like Intune to deploy applications and machines, reducing manual tasks. Utilize PowerShell scripting to automate tasks and improve operational efficiency. Provision and maintain Apple mac OS systems and peripherals. Ensure camera systems are operational, addressing connectivity issues, and updating firmware when necessary. Who You Are You love technology; its not just a job, its a hobby. Your fluent in both English and Spanish. You are curious in general and specifically about technology. You understand that AI really is the future, today You have a minimum of 5 years of work experience in Network Support or related fields. We Are Seeking People Who: Who are owners. Are continually raising the bar. Are sincerely open-minded. Are willing to examine their strongest convictions with humility. Are willing to nurture and embrace differing perspectives to make better decisions. If you are ready to join our fast-paced company, apply below! We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.
    $38k-48k yearly est. 6d ago
  • IT Technician

    PCS Wireless Global 4.5company rating

    Miami Lakes, FL Jobs

    Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS Wireless Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective. Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device's lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit values flexibility, a "me for we approach", and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it! About the Role: The IT Technician is responsible for providing first-line IT support and ensuring the smooth operation of end-user computing, hardware, applications, and network systems. This role involves managing and resolving tickets, supporting Office 365 and Intune environments, maintaining hardware and network components, and delivering exceptional customer service to internal users. Additionally, the IT Technician plays a critical role in deploying and maintaining workstations and peripherals, contributing to automation, and creating and maintaining thorough documentation, SOPs, and knowledge base articles to support team collaboration and process efficiency. What You Will Do: End-User Computing and Support Manage IT tickets, ensuring SLA compliance, first response, and escalation as necessary. Support Microsoft Intune and Office 365 environments, including: Adding groups, assigning licenses, and managing devices. Enrolling users and managing mailboxes. Troubleshooting Office 365 applications and addressing basic login issues. Assisting with OneDrive file syncing, MFA setup, and Conditional Access policies. Provide training and support to end-users on various software and hardware, including Microsoft Office applications like Teams and Outlook. Educate users on IT ticketing systems and create user-friendly documentation, training videos, and how-to guides to enhance self-sufficiency. Hardware and Equipment Management Assemble, upgrade, and maintain new workstations, including desktops, laptops, and peripherals. Prepare, deploy, and maintain additional equipment, such as laptops and accessories. Diagnose and resolve hardware issues, including replacing components like power adapters, batteries, and cables. Address operating system issues (e.g., slow performance or boot failures) and ensure devices remain updated. Maintain inventory of required parts and perform regular audits to ensure availability. Handle logistics, deliveries, and the return of merchandise. Application and Network Support Assist with application selection, ensuring cybersecurity compliance. Package and maintain applications for deployment via Intune. Troubleshoot basic network connectivity issues (wired and wireless), including verifying physical connectivity, resolving localized issues, and testing network availability. Support PoE devices, VLAN configurations, and firmware updates. Install, test, and document network cabling, ensuring proper labeling and organization. System Maintenance and Automation Maintain, patch, and monitor users' environments to contribute to stability and security. Leverage tools like Intune to deploy applications and machines, reducing manual tasks. Utilize PowerShell scripting to automate tasks and improve operational efficiency. Provision and maintain Apple mac OS systems and peripherals. Ensure camera systems are operational, addressing connectivity issues, and updating firmware when necessary. Knowledge Management and Documentation Build and maintain SOPs, guides, and KB articles to ensure knowledge sharing within the team. Document problem resolution steps, known issues, and activities for assessment analysis. Maintain current documentation of site status, including trouble tickets, deficiency tickets, and incident reports. Cybersecurity Support Monitor security alerts and report potential threats (e.g., phishing attempts, unusual account activity). Assist with endpoint quarantining and ensure compliance with security policies. Educate users on security best practices and perform regular checks to verify compliance. Who You Are: · Diploma or degree in Information Technology, Computer Science, or a related field · Bilingual in Spanish and English is preferred · Minimum 2 years of experience in IT support or a similar role. · Hands-on experience with Microsoft Intune, Office 365, and hardware troubleshooting. · Solid understanding of hardware, workstations assembly, maintenance, and software installation. · Experience with Windows domain environments, Active Directory, and user management. · Familiarity with basic networking concepts (IP addresses, DNS, DHCP, VLANs). · Proven experience in provisioning and managing Apple mac OS systems. · Proficiency in tools like Intune and scripting languages such as PowerShell, with experience in automation. We Are Seeking People Who: · Are owners. · Are continually raising the bar. · Are sincerely open-minded · Willing to examine their strongest convictions with humility. · Nurture and embrace differing perspectives to make better decisions. If you are ready to join our fast-paced company, apply below! We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.
    $38k-48k yearly est. 60d+ ago
  • IT Technician

    PCS Wireless Global 4.5company rating

    Miami Lakes, FL Jobs

    Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS Wireless Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective. Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device's lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it! About the Role The IT Technician is responsible for providing first-line support and ensuring the smooth operation of end-user computing, hardware, applications, and network systems. This role involves managing and resolving tickets, supporting Office 365 and Intune environments, maintaining hardware & network components, and delivering exceptional customer service to internal users. Additionally, the Sr. IT Technician plays a critical role in creating and maintaining thorough documentation, SOPs, and knowledge base articles to support team collaboration and knowledge sharing. What You Will Do Maintain Network Infrastructure Troubleshoot and resolve wired and wireless connectivity issues, including PoE devices, physical link testing, and performance bottlenecks. Install, label, and document network cabling, test for availability, and ensure clean topology and physical layout. Assist in firmware updates on networking gear, security cameras, and other connected infrastructure as needed. Deliver End-To-End IT Support and Automation Own your IT ticket flow from intake to resolution, maintaining SLA compliance and proper escalation paths. Support users across Windows/mac OS environments, including setup, deployment, and troubleshooting. Provision and manage devices and applications using Microsoft Intune, including OS patching and reducing manual workflows. Troubleshoot Office 365 issues (e.g., logins, OneDrive, mailbox config), manage licenses, and enroll users. Use PowerShell to script and automate repetitive tasks, enhancing operational efficiency. Maintain inventory and perform logistics for laptops, accessories, and parts; manage RMA/returns process. Drive Knowledge, Security, and User Enablement Monitor security alerts, respond to threats (e.g., phishing, suspicious activity), and assist with endpoint quarantining. Create and maintain clear documentation: SOPs, KBs, known issues, training materials, and environment status reports. System Maintenance and Automation Maintain, patch, and monitor users' environments to contribute to stability and security. Leverage tools like Intune to deploy applications and machines, reducing manual tasks. Utilize PowerShell scripting to automate tasks and improve operational efficiency. Provision and maintain Apple mac OS systems and peripherals. Ensure camera systems are operational, addressing connectivity issues, and updating firmware when necessary. Who You Are You love technology; it's not just a job, it's a hobby. Your fluent in both English and Spanish. You are curious in general and specifically about technology. You understand that AI really is the future, today You have a minimum of 5 years of work experience in “Network Support” or related fields. We Are Seeking People Who: Who are owners. Are continually raising the bar. Are sincerely open-minded. Are willing to examine their strongest convictions with humility. Are willing to nurture and embrace differing perspectives to make better decisions. If you are ready to join our fast-paced company, apply below! We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.
    $38k-48k yearly est. 3d ago
  • Tier 2 Helpdesk Specialist

    JCS Solutions LLC 4.0company rating

    Fort Belvoir, VA Jobs

    Job DescriptionGrow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! JCS Solutions has a need for a Senior Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: The specific duties include but are not necessarily limited to the following: Provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems. Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary. Correlate events and incidents for management of Information Technology (IT) Services. Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program’s AQL/SLA commitments. Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services. Excellent communication and collaboration skills are a must. What you will bring: Active DoD Top Secret Clearance Must be a US Citizen Bachelor’s Degree with 8+ years of relevant experience or a Master’s Degree with 6-10+ years of experience. Additional experience will be considered in lieu of a degree. Information Assurance Technician (IAT) Level II Experience in IT customer service includes four (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets. Strong communication skills and ability to multi-task in a fast-paced environment. How you will wow us: Systems or network administration in Windows Server and/or CISCO environments Familiarity with automated call distribution systems Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: Careful management of something entrusted to us. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws. Powered by JazzHR BQcoqxmiR1
    $33k-45k yearly est. 22d ago
  • IT Helpdesk Internship

    Middleby 4.6company rating

    Elgin, IL Jobs

    Innovative, international, and customer-focused, Middleby Corporation is a global leader in the foodservice, food processing, and residential kitchen appliance industries. With a long-standing legacy of innovation and excellence, Middleby designs and manufactures the highest quality equipment and solutions that serve world-class brands, professional chefs, and households across the globe. Our success is powered by our talented team of employees who drive creativity, efficiency, and technology-forward thinking across all our divisions. We are currently seeking a motivated IT Helpdesk Intern to join our team for Summer 2025 at our Elgin, Illinois headquarters. This role offers an exciting opportunity to gain hands-on IT experience in a collaborative and supportive environment, working closely with our corporate IT team. Qualifications: * Rising Junior or Senior in college, pursuing a degree in Information Technology, Computer Science, or a related field. * Minimum 3.0 GPA required. * Must reside within 25 miles of Elgin, IL and be available for onsite work. * Ability to commit to a full-time, 40-hour work week for approximately 3 months. * Strong problem-solving skills and the ability to work both independently and collaboratively. * Excellent interpersonal, verbal, and written communication skills. * High attention to detail, flexibility, and a proactive attitude. * Proficient in Microsoft Outlook, Excel, and PowerPoint; familiarity with Microsoft 365 and helpdesk systems is a plus. Interested in joining our team this summer? We'd love to hear from you-submit your resume today! Middleby Corporation is proud to be an Equal Opportunity Employer (EOE/M/F/Vets/Disabled) and encourages applications from all qualified individuals
    $38k-48k yearly est. 8d ago
  • IT Helpdesk Internship

    Middleby Marshall 4.6company rating

    Elgin, IL Jobs

    div class="job-preview-details" div class="vertical-padding" div Internship/div /div div class="job-listing-header"Description/div divp /pp Innovative, international, and customer-focused,strong Middleby Corporation/strong is a global leader in the foodservice, food processing, and residential kitchen appliance industries. With a long-standing legacy of innovation and excellence, Middleby designs and manufactures the highest quality equipment and solutions that serve world-class brands, professional chefs, and households across the globe. Our success is powered by our talented team of employees who drive creativity, efficiency, and technology-forward thinking across all our divisions./ppbr//pp We are currently seeking a strongmotivated IT Helpdesk Intern/strong to join our team for strong Summer 2025/strong at our strong Elgin, Illinois/strong headquarters. This role offers an exciting opportunity to gain stronghands-on IT experience/strong in a collaborative and supportive environment, working closely with our corporate IT team./ppbr//ppstrong Qualifications:/strong/pulli Rising Junior or Senior in college, pursuing a degree in Information Technology, Computer Science, or a related field./lili Minimum 3.0 GPA required./lili Must reside within 25 miles of Elgin, IL and be available for onsite work./lili Ability to commit to a full-time, 40-hour work week for approximately 3 months./lili Strong problem-solving skills and the ability to work both independently and collaboratively./lili Excellent interpersonal, verbal, and written communication skills./lili High attention to detail, flexibility, and a proactive attitude./lili Proficient in Microsoft Outlook, Excel, and PowerPoint; familiarity with Microsoft 365 and helpdesk systems is a plus./li/ulp Interested in joining our team this summer? We'd love to hear from you-submit your resume today!/ppbr//pp Middleby Corporation is proud to be an Equal Opportunity Employer (EOE/M/F/Vets/Disabled) and encourages applications from all qualified individuals /p/div div class="job-listing-header"Salary Description/div div$23 hr./div /div
    $23 hourly 37d ago
  • Helpdesk Technician - IT

    UFP Technologies 4.1company rating

    Saint Charles, IL Jobs

    About AJR Enterprises: AJR Enterprises, a UFP Technologies company, is a leader in developing and manufacturing single use safe patient handling systems; specializing in 'cut and sew' manufacturing services and advanced fabric technologies. Location: The position will be on-site full-time in St. Charles, IL. The position holder will need to be within commuting distance (within 45 min). Qualified applicants must be eligible to work in the United States to be considered for this opportunity. Employment based visa sponsorship (including H01B sponsorship) is not available for this position. Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: * Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. * Supervises the day-to-day operations of the helpdesk system. * Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users' problems. * Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. * Installs and troubleshoots desktop hardware, printers, phones, etc. * Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. * Communicates clearly any technical solutions in a user-friendly, professional manner. * Performs consistent follow-up with users to ensure complete resolution and user satisfaction. * Creates and manages user security in Active Directory and business applications. * Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: * High School diploma, or general education degree (GED), and * 1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred. * Working knowledge of Active Directory needed. Must have experience creating and modifying users. * Experience in a customer service environment required. * Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). * Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. * Experience/familiarity with the following desired: * Switches and routers (preferably Cisco) * A+, Network+, or Security+ certifications To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply. AJR Enterprises is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #IL
    $39k-50k yearly est. 54d ago
  • Helpdesk Technician - IT

    UFP Technologies 4.1company rating

    Saint Charles, IL Jobs

    Job DescriptionAbout AJR Enterprises: AJR Enterprises, a UFP Technologies company, is a leader in developing and manufacturing single use safe patient handling systems; specializing in 'cut and sew' manufacturing services and advanced fabric technologies. Location: The position will be on-site full-time in St. Charles, IL. The position holder will need to be within commuting distance (within 45 min). Helpdesk Technician Summary: The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365. Helpdesk Technician Essential Duties and Responsibilities: Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements. Supervises the day-to-day operations of the helpdesk system. Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users’ problems. Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems. Installs and troubleshoots desktop hardware, printers, phones, etc. Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. Communicates clearly any technical solutions in a user-friendly, professional manner. Performs consistent follow-up with users to ensure complete resolution and user satisfaction. Creates and manages user security in Active Directory and business applications. Performs all other duties as assigned or needed. Helpdesk Technician Qualification Requirements: High School diploma, or general education degree (GED), and 1 - 2 years’ experience supporting Windows 10 / 11, including software and driver installation preferred. Working knowledge of Active Directory needed. Must have experience creating and modifying users. Experience in a customer service environment required. Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP). Must have a working knowledge of network hardware such as switches, firewalls, access points, etc. Experience/familiarity with the following desired: Switches and routers (preferably Cisco) A+, Network+, or Security+ certifications To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply. AJR Enterprises is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled. #UFP #IL
    $39k-50k yearly est. 16d ago
  • Deployment Technician II

    Flash Technology Group 4.2company rating

    Annapolis, MD Jobs

    Must have a current TS/SCI with active polygraph! At Flash Technology Group, we value of our teammates. Our goal is to nurture their success and professional growth. Some of the benefits offered to Flash employees include: 401(k) with 6% company match - VESTS IMMEDIATELY Medical, Dental, and Vision Insurance Life and Disability Insurance Complimentary Identity Theft Protection Tuition/Certificaqtion Reimbursement Paid Time Off Referral bonuses Deployment Technician II Conducts site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Follows engineering plans and site installation Technical Design Packages. Develops installation schedules. Works on installation team. Assists in the preparation of drawing and documenting configuration changes at each site. Prepares site installation and test reports. Minimum education and experience level: Bachelor"s Degree or higher and 5 years Equivalent education and experience: High School/GED with 9 years experience, or Associate degree and 7 years experience. or Master degree and 3 years experience. or Doctorate degree and I year experience. Apply to ********************* or through our website at *****************************************
    $30k-41k yearly est. Easy Apply 60d+ ago
  • Help Desk Technician

    Hoffer Plastics 3.4company rating

    South Elgin, IL Jobs

    Want to be part of something special? We're Filling Important Jobs! Join an industry leader and innovator looking for people who want to make a difference. Hoffer Plastics is hiring for "Help Desk Technician ". Starting Pay $22.00 - $22.00 (based on experience) Hoffer provides full training, extensive benefits, pay premiums for night shifts, and unlimited career potential. The Helpdesk Technician is the first point of contact for day-to-day technical support requests. You will address common hardware, software, and network issues, and gradually develop an understanding of our ERP system to assist users with routine tasks and troubleshooting. You will be responsible for new device deployments, installing approved software, and thoroughly documenting the steps taken to resolve technical problems. As part of our ongoing commitment to security, you will apply principles of least privilege and zero trust in your daily work. This position requires genuine curiosity and a drive to learn-staying informed about emerging technologies and cybersecurity best practices-and may occasionally involve working outside standard hours for projects or urgent tasks RESPONSIBILITIES * Frontline Technical Support: Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems. * Research & Problem-Solving: Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions. * Troubleshooting & Issue Resolution: Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or escalate to senior technicians. * Device Deployment & Software Installation: Configure and deploy new devices, install approved software, and ensure all systems are updated and secured. * ERP Familiarity & Support: Learn key business processes within the ERP system to assist users with routine tasks and basic troubleshooting. * Documentation & Reporting: Record details of all issues, the steps taken to resolve them, and outcomes achieved. Develop and maintain installation, deployment, and troubleshooting guides for future reference. * Customer Service & Communication: Translate technical information into clear, accessible terms. Provide a supportive, positive experience for users with varying levels of technical skill. * Continuous Learning & Cybersecurity Awareness: Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Integrate least privilege and zero-trust concepts into day-to-day work. * Team Collaboration & Projects: Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours. PHYSICAL REQUIREMENTS * Frequently sit and use keyboard, * Frequently be exposed to constant cold. * Occasionally be exposed to frequent temperature changes * Sometimes stand and walk. * Seldom bend at the waist, twist/turn, kneel/crouch, climb, * Seldom lift below the waist up to 50 lbs. * Seldom lift above the waist up to 30 lbs. * Seldom lift above the shoulder up to 10 lbs. * Seldom push/pull up to 50 lbs. QUALIFICATIONS * Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g., CompTIA A+), or related coursework preferred. * Technical Aptitude: Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts. * Curiosity & Drive to Learn: Demonstrated interest in expanding technical knowledge, staying current with industry trends, and proactively seeking opportunities to improve. * ERP & Business Process Interest: Willingness to understand how business processes function within the ERP environment to better assist users. * Customer Service Orientation: Strong communication skills, with the ability to offer patient, helpful guidance to users of all technical backgrounds. * Problem-Solving Ability: Detail-oriented, logical, and resourceful in addressing technical challenges. * Team Player: Receptive to feedback, eager to learn from experienced colleagues, and committed to a positive, collaborative environment. * Security Mindset: Understanding of and respect for security principles, including least privilege and zero trust, as part of everyday responsibilities. * Flexibility: Comfortable working occasional non-standard hours to support projects or urgent needs. Benefits: * Medical (PPO Blue Cross Blue Shield) * Vision (VSP) * Dental (PPO Blue Cross Blue Shield) * 401K, Hoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6%. * Paid Life Insurance * Short term and Long-term Disability * 2 Weeks Paid Vacation, up to 5 Days of Paid Leave. * 9 Paid Holidays * Reimbursements (Tuition, Prescription Safety Glasses, Steel Toe Shoe, and Fitness) Join an established, growing third generation U.S. company that goes "All In" for people, plastics and purpose. Hoffer Plastics Corporation: There's a part of us in Every Piece. ********************** Hoffer Plastics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $22-22 hourly 30d ago

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