Workday Business Systems Analyst - Total Rewards & Absence
Senior business analyst job at Eliassen Group
**Anywhere** **Type:** Contract **Category:** Business Analysis **Industry:** Technology **Workplace Type:** Remote **Reference ID:** JN -102025-104000 **Shortcut:** ********************************** + Description + Recommended Jobs
**Description:**
We are seeking a Workday Business Systems Analyst (BSA) with strong functional configuration experience, particularly in **Total Rewards** , **Leave** , and **Time Tracking** . The ideal candidate will have a solid foundation in **Core HCM** and hands-on expertise in **Compensation** , **Absence** , and **Time Tracking** modules. Broader Workday experience is highly desirable.
_Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._
Rate: $70 - $75 / hr. w2
**Responsibilities:**
+ Configure and support Workday modules with a focus on Leave and Absence Management.
+ Collaborate with stakeholders to gather requirements and translate them into functional Workday configurations.
+ Support time tracking processes and ensure alignment with compensation and absence policies.
+ Partner with cross-functional teams to ensure seamless integration across Core HCM and related modules.
+ Provide subject matter expertise and guidance on best practices for Workday configuration.
+ Act as a module expert while maintaining awareness of broader Workday functionality.
**Experience Requirements:**
+ Proven experience with Workday Core HCM, Compensation, Absence, and Time Tracking.
+ Ability to work independently and remotely with minimal supervision.
+ Strong analytical and problem-solving skills.
+ Experience in roles similar to Tara's (Core + Compensation or Absence focus) is a plus.
**Education Requirements:**
+ Bachelors preferred
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************._
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_
Business Data Analyst
New York, NY jobs
Technical Data / Business Analyst - Hybrid in NYC (3 Days Onsite)
Contract Role via Russell Tobin
Pay: $75-$90/hour (W2), depending on experience
Second-round interview is onsite - no exceptions
Russell Tobin is partnering with a leading global financial services firm to hire an experienced Technical Data / Business Analyst for a contract opportunity based in New York City. This role sits within a high-visibility Risk & Compliance technology group and offers a chance to work with top-tier professionals in a collaborative, innovation-driven environment.
What We Offer
Opportunity to work with leading professionals in a firm that values both individual contribution and teamwork
Modern, collaboration-focused office environment
Flexible hybrid schedule (3 days onsite per week)
Challenging, rewarding work with room for continuous learning and advancement
A technology-forward environment focused on solving complex business problems
Team Overview
You will join the Non-Financial Risk Technology (NFRT) organization, which provides operational controls, surveillance capabilities, and technology solutions to strengthen enterprise resilience. The team supports critical business functions including business continuity, records management, due diligence, and compliance monitoring.
This specific role is aligned with the Wealth Management Monitoring Department, supporting Risk & Compliance teams with tools and applications used to monitor Financial Advisor adherence to firm policies.
Position Overview
The Technical Data / Business Analyst will play a key role in business analysis, project management, and data analysis efforts related to model development, requirements documentation, UAT, and product support. The ideal candidate is analytical, detail-oriented, proactive, and thrives in a fast-paced, team-oriented environment.
Key Responsibilities
Elicit, analyze, and create business requirements documentation (Agile user stories, proof-of-concept models, supporting documentation)
Analyze datasets to identify gaps and coordinate with cross-functional teams to resolve issues
Work closely with development teams to ensure technical solutions meet business expectations
Conduct Behavior-Driven Development (BDD), and write/execute User Acceptance Testing (UAT) plans
Create and manage project plans; escalate risks and delays as needed
Lead cross-functional initiatives, manage stakeholder communication, and oversee project risks
Provide mentorship to junior team members
Required Qualifications
Bachelor's degree in Computer Science or related field
8+ years of experience as a Business Analyst in global organizations
Strong Data Analysis skills with hands-on SQL and relational database experience
Solid understanding of software development lifecycle (SDLC) and Agile methodologies
Excellent written and verbal communication skills
Ability to collaborate across global IT and business teams
Self-driven, creative problem solver capable of owning deliverables
Comfortable in fast-paced, high-pressure environments
Strong customer service orientation and ability to navigate complex situations
Background in trade lifecycles and asset classes (Equities, Fixed Income, Options, Futures)
Knowledge of compliance surveillance platforms such as Actimize, MANTAS, SunGard, SMARTS, and exposure to models (wash trades, spoofing, insider trading, etc.)
Desired Skills
Experience with IT Project Management and SDLC (Waterfall/Agile)
Experience with Behavior-Driven Development (BDD)
Background supporting medium-to-large scale development projects
Familiarity with trades data, positions data, and reference data
About the Client
Our client is a leading global financial services institution and a market leader in investment banking, securities, investment management, and wealth management. They are committed to fostering an inclusive workplace where individuals from diverse backgrounds can thrive and grow.
Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.
Must be local to VA || Lead Business Analyst
Richmond, VA jobs
The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders.
You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency.
Key Responsibilities:
1. Business Analysis Standards & Requirements:
Establish, promote, and maintain consistent BA practices, templates, and documentation standards.
Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements).
Oversee requirement validation to ensure both business and technical needs are fully addressed.
Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality.
Ensure timely and complete delivery of BA artifacts to support project timelines and milestones.
Promote testing approaches that address functional, non-functional, and data requirements.
2. Collaboration, Facilitation & Stakeholder Alignment:
Foster strong collaboration across business units, IT teams, vendors, and stakeholders.
Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs.
Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making.
Support change management efforts through consistent and proactive stakeholder communication.
Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum.
3. Communication & Presentation:
Demonstrate exceptional written and verbal communication skills.
Translate complex business needs into clear, concise, and actionable requirements and documentation.
Tailor communication for executives, technical teams, and end users to ensure shared understanding.
Present findings, recommendations, and project updates to senior leadership with clarity and confidence.
Produce high-quality documentation that is accurate, structured, and easy to understand.
4. Team Leadership, Coaching & Continuous Improvement:
Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence.
Identify improvement opportunities through process analysis, team feedback, and project outcomes.
Recommend and help implement improvements to BA practices to increase efficiency and consistency.
Ensure alignment with leadership and team members before introducing new methodologies or practice changes.
Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness.
Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality.
Qualifications:
Required:
Bachelor's degree in business, Information Technology, or a related field
7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts
Outstanding written and verbal communication skills
Strong understanding of requirement elicitation, documentation, and process modeling
Proven experience with Agile methodologies (Scrum and/or Kanban)
Excellent facilitation and stakeholder engagement skills
Experience working with enterprise-level applications or multi-module systems
Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar
Preferred:
Experience guiding BA practice standards or supporting BA Centers of Excellence
Experience with data governance, data integration, or data quality initiatives
Familiarity with testing methodologies and ALM or automated testing tools
Strong analytical and problem-solving skills, including the ability to use data to drive insights
Skills & Competencies:
Leadership and mentoring abilities
Exceptional communication and presentation skills
Strong analytical and process improvement mindset
Excellent stakeholder engagement and facilitation capabilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and support projects concurrently
Proficiency with Microsoft Office Suite and process modeling tools
Skill Required / Desired Amount of Experience
Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc)-Required 10 Years
Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams-Required 7 Years
Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization-Required 7 Years
Stakeholder Management - Ability to build and maintain working relationships with key stakeholders within the organization-Required 7 Years
Support - Guide and help experienced professionals in achieving their goals and support in removing obstacles-Required 7 Years
Senior Information Technology Business Analyst
Columbus, OH jobs
This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst.
NO THIRD PARTIES!
CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO
The key experience interests are:
IT Business Analyst -
Requirement gathering (Certifications in CBAP would be a plus)
Tracing requirements to test cases
Leading meetings in a very organized manner
Critical thinking / problem skills
Customer relationship experience and vendor relationship experience.
IT Analyst -
Customer relationship building
Managing service partners to application support SLAs
Reporting to customers status of portfolio
Number of apps
Incident status
Health of environment
Roadmap collaboration
Critical thinking / problem skills
Required Qualifications for Position:
Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
3 - 4 years' experience in application, services or application analysis, deployment and support
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
Willing to travel as needed
Client business operations knowledge
2+ year's experience working with support vendors and a software support environment
Knowledge of ITIL processes and metrics
The Role:
The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments.
Principal Duties and Responsibilities:
Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers
Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.
Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes
Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services
Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques:
Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes
Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively
Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates
Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions.
Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts.
Use templates, tools and (internal) processes consistently, helping evolve all as required.
Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied
Observes various business processes and identifies and recommends opportunities for improvement.
Other duties as assigned by management
Business Analysts
Charlotte, NC jobs
BA with product knowledge of Securities and Reference Data in Capital Markets includes wide range of securities from Equities, Bonds, Futures, Options, Structure Products, Loans etc and other related reference data viz. countries, currencies, industry classifications, indexes, entities/issuers etc.
Ideally someone who worked in establishing a MDM in those areas.
Or someone who used these products in helping build front office trading/risk systems using these products
Business Analyst
San Francisco, CA jobs
Our client is seeking a Business Analyst to join their team! This position is located in San Francisco, CA or Seattle, WA.
Vet and prioritize CMO meeting requests from field and customers
Manage intake from our CRM system, email, and Slack channels
Support FY27 CMO customer engagement strategy, helping to create process and structure, as well as Office of CMO initiatives
Manage the full operational lifecycle for customer engagements: vetting and coordinating customer engagements; obtaining meeting approvals; preparing briefing documents; as well as run the debriefing and follow-up process
Coordinate with internal stakeholders to align on invite lists, meeting agendas, logistical details, and seating charts
Manage shared systems: maintain prep doc folders, event templates, media archives, CMO customer engagement calendar
Draft customer-facing follow-up communications and action items post-meeting or event
Track sales and marketing metrics to determine strategy for meetings and events
Maintain and manage Tableau dashboards and internal reports
Desired Skills/Experience:
Highly creative and comfortable working in ambiguous, fast-moving environments with tight deadlines
Demonstrates a strong growth mindset with curiosity, adaptability, and a collaborative, team-oriented approach
Proven program management experience with the ability to drive initiatives end-to-end
A natural self-starter who can balance big-picture thinking with meticulous attention to detail
Experience in sales strategy and programs is a strong plus
Strategic thinker capable of connecting ideas, teams, and stakeholders to move initiatives forward
Exceptional verbal and written communication skills, including the ability to craft and deliver executive-level communications
Experience supporting executive engagement and communications
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $36.60 and $52.29. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Business Analyst/Product Owner (Salesforce + Grant Management)
Austin, TX jobs
This is a long-term contract opportunity that will need to be ONSITE 5 days per week in downtown Austin, TX. Anticipated start date after holiday season. Candidate Requirements • Product Owner experience with Salesforce build-outs • Acts as liaison between business divisions and technology teams
• Ability to gather functional requirements and understand the vision of grant system roadmap
• Experience with grant systems or Salesforce Nonprofit Cloud
• Identify process improvement and automation opportunities
________________________________________
Challenges & Vision
• Current challenge: Inconsistent build-outs across grant systems
• Goal: Redesign architecture so applicants can access all grants through one unified portal with centralized KPIs
• Candidate will play a key role in supporting this vision while focusing in on the team's goals.
________________________________________
Team Environment
• They use ServiceNow as their ticketing system.
• Fast-paced environment
________________________________________
Qualifications
• 8 years - Scrum, BA, or PMO experience
• 5 years - Agile
• 4 years - Salesforce (Public Sector Solutions, Government Cloud, or Nonprofit Cloud - at least one required)
• 3 years - Building grant management systems using Salesforce
• 1 year - Salesforce Certified Business Analyst (include cert number)
• 1 year - Salesforce Administrator (include cert number)
The Business Analyst, Level 3 will work with business stakeholders with varying levels of technical sophistication-from strong SMEs to business teams needing guidance in translating grant program requirements into system features. The ideal candidate can bridge this gap while maintaining our unified community architecture across all grant programs.
Key Responsibilities:
Turn product vision into actionable strategies supported by business and IT management.
Analyze and interpret technical information, including industry standards, statutes, administrative rules, procedures, and system documentation.
Translate user/business needs into technical requirements.
Communicate technical instructions to system users.
Exercise sound judgment in making critical decisions.
Communicate effectively verbally and in writing.
Conduct in-depth interviews with Business SMEs, Product Manager, and stakeholders to understand business processes and problems.
Identify process improvement opportunities via automation.
Partner with business SMEs and agile teams to gather requirements and build product road maps.
Participate in research for new features and functionalities.
Create product backlog with themes, epics, and user stories.
Accept work built by scrum teams and determine if product is shippable.
Attend sprint ceremonies and collaborate with development teams.
Participate in all phases of SDLC.
Candidate Skills and Qualifications
Must be able to:
Work with Business Customers, Section Managers, Project Managers, Business Analysts, Technical Leads, Developers, and SMEs in a professional and collaborative manner.
Lead requirements discovery, process mapping, solution design, user story writing, feature development, and user acceptance testing.
Work with cross-functional teams to ensure alignment on prioritization and feature development while adhering to architectural, accessibility, and security standards.
Partner with scrum master, project manager, tech lead, section managers, and executive teams to identify key capabilities and potential issues.
Manage the backlog with IT project team, ensuring timely deliverables that meet customer expectations.
Analyze application performance for health and improvement.
#TECHIND
Encompass Business Analyst
Jacksonville, FL jobs
Business Systems Analyst (Mortgage | Encompass LOS)
We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience.
Key Responsibilities
Partner with business units to gather, analyze, and document detailed business and technical requirements.
Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes.
Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives.
Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization.
Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment.
Develop and maintain system documentation, user guides, release notes, and technical reference materials.
Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards.
Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability.
Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives.
Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution.
Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions.
Qualifications
Bachelor's degree in Business, Computer Science, or related field-or equivalent relevant experience.
1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst.
Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams.
Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations.
Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies.
Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials.
Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities.
Senior Business Analyst, ServiceNow GRC/IRM
Chicago, IL jobs
Our client is seeking a Senior Business Analyst, ServiceNow GRC/IRM to join their team! This position is located in Chicago, Illinois.
Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements
Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in ServiceNow IRM
Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks
Conduct business process analysis to identify inefficiencies and make recommendations for improvement
Collaborate with the technical team to ensure the configured solution aligns with the documented functional requirements
Create and configure dashboards and reports to provide stakeholders with clear visibility into the organization's risk and compliance posture
Develop test plans, assist with user acceptance testing (UAT), and ensure the solution meets acceptance criteria
Provide ongoing support and clarification for implemented IRM solutions, acting as the subject matter expert
Stay up-to-date with ServiceNow IRM product releases and evolving GRC industry trends
Desired Skills/Experience:
Bachelor's degree in a relevant field, or equivalent professional experience
10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk, and controls processes
5+ years of experience working with ServiceNow IRM, with a deep focus on GRC processes and modules
Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale ServiceNow IRM implementations
Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self-Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing
Deep functional understanding of the ServiceNow IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management
In-depth knowledge of GRC and risk management frameworks and best practices
Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders
Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $74.00 and $94.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Agentic AI Product Owner / Business Analyst
Denver, CO jobs
Role: Agentic Product Owner / Business Analyst
Contract
Role Summary: Product Owner or Experienced Business Analyst with experience of AI with Contact Center, Customer Service and Telecom background to define and champion the Contact center transformation
Required Qualifications:
5+ years in product management or ownership within telecom or contact center environments.
Understanding of AI technologies and their application in customer service.
Hands-on exposure to omnichannel customer engagement strategies.
Excellent communication and stakeholder management.
Collaborate with business leaders, IT teams, and vendors to ensure alignment on project objectives
Strong analytical and problem-solving abilities.
Nice to have:
Experience with Google CES
Best Regards,
Bismillah Arzoo (AB)
Business System Analyst
Charleston, SC jobs
We're looking for a hands-on Business Systems Analyst / ERP Specialist who thrives in smaller, fast-moving teams where you can wear many hats. You'll be deeply involved in configuring systems, writing SQL, troubleshooting issues, and partnering with business leaders to drive real process improvement across manufacturing and operations.
Responsibilities:
Configure and customize ERP solutions (Oracle EBS, SAP, IFS, Dynamics, or similar) to meet evolving business requirements.
Translate business needs into system specifications, functional designs, and configuration updates.
Write and optimize SQL queries, stored procedures, and views to extract, transform, and analyze data.
Troubleshoot and resolve ERP-related issues, working closely with vendors and offshore development teams.
Develop and maintain reports and dashboards using Power BI, Domo, or similar BI tools.
Support end-to-end system testing and validation across dev/test/prod environments.
Work cross-functionally with purchasing, operations, and other business units to identify process gaps and deliver system solutions.
Participate in ERP selection and implementation efforts - serve as an IT liaison in discussions with vendors and business leaders.
Understand and follow data flows and ETL processes between integrated systems.
Requirements:
5+ years of hands-on ERP experience (configuration, testing, and reporting).
Bachelor's degree in Business, MIS, IT, or related field.
Strong SQL skills and ability to trace and follow data logic end-to-end.
Experience with reporting platforms (Power BI, Domo, or equivalent).
Understanding of ETL, integrations, and multi-system environments.
Excellent communication skills - able to work directly with business users, vendors, and technical teams.
Ability to manage multiple priorities in a smaller, agile environment where collaboration is key.
Manufacturing or supply chain systems experience preferred (not required).
Familiarity with .NET development is a plus.
Business Analyst - Cash IBS
Quincy, MA jobs
The Business Analyst will play a key role in supporting the banks payments modernization and ISO 20022 migration initiatives.
The role involves gathering business requirements, analyzing payment workflows, ensuring compliance with ISO 20022 standards, and supporting integration with accounting and financial systems.
The analyst will act as a bridge between business stakeholders, technology teams, and external vendors to ensure seamless implementation and operational efficiency.
Key Responsibilities
Analyze and document current-state payment processes, message flows (SWIFT MT to MX), and accounting interfaces.
Define business and functional requirements for ISO 20022 migration across domestic and cross-border payment systems (RTGS, ACH, SWIFT).
Work closely with operations, finance, and IT teams to ensure alignment between payment messages and accounting entries in the banks general ledger or sub-ledger systems.
Conduct data mapping and gap analysis between legacy MT messages and new ISO 20022 MX formats.
Support end-to-end testing (UAT, SIT) for message transformations, reconciliations, and accounting postings.
Liaise with vendors, network providers, and regulatory bodies to ensure compliance with global and regional ISO 20022 mandates.
Develop and maintain detailed process documentation, use cases, and data flow diagrams.
Provide business support during implementation, including troubleshooting message validation and accounting integration issues.
Business Analyst
Santa Clara, CA jobs
Analyzing current business processes, workflows and procedures to identify areas for improvement.
Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement.
Stay updated on industry trends, emerging technologies and process improvement methodologies.
Responsibilities:
Help drive the roadmap for business process automation related to subscription functions; Quote to Cash.
Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc.
Plans, implements and monitors business process changes for projects
Assists in making business decisions relating to system implementation, modification,
maintenance, etc.
Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members.
Presents analyses, solutions and business cases to senior management
Coordinates with cross-functional team to develop business process requirements
Experience:
10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.)
Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
Familiarity with process mapping and modeling techniques.
Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems.
Strong analytical skills with the ability to collect, study and interpret complex data.
Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Systems / Tools:
Google Workplace (Gmail, Sheets, Docs, Slides, calendar)
MSFT Office Application Suite
SFDC CPQ, Contracts and CRM modules
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Skills:
EAbility to manage and perform multiple complex tasks as part of the daily work assignment.
Systems / Tools:
Google Workplace (Gmail, Sheets, Docs, Slides, calendar)
MSFT Office Application Suite
SFDC CPQ, Contracts and CRM modules
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Education:
Bachelor's degree in business administration, management or a related field.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter's email id *******************************
ID: # 25-54457
Business System Analyst
Boston, MA jobs
first PRO is now accepting resumes for a Business Systems Analyst, Treasury & Investment Finance Systems in Boston, MA. This is a direct hire role and onsite 3 days per week.
TECHNOLOGY EXPERIENCE
Experience with treasury management systems such as GTreasury, Kyriba, Bellin, HazelTree, Reval, etc. (required)
Experience configuring or supporting the Salesforce platform (preferred)
Exposure to FX hedging tools such as Kyriba (preferred)
Experience with cash projection and liquidity reporting (preferred)
Understanding of SWIFT messaging (MT messages / ISO 20022 standards) and U.S. payment networks (ABA, ACH) (required)
Experience implementing and maintaining SaaS platforms
Hands-on experience building or maintaining system integrations (APIs)
Familiarity with iPaaS tools such as Workato or Power Automate (preferred)
Experience with business intelligence and reporting tools (Tableau, Power BI)
QUALIFICATIONS
Bachelor's or advanced degree in Computer Science, Information Systems, Finance, or a related discipline
Master's degree with a concentration in Technology or Systems (preferred)
Minimum of 3 years of relevant professional experience
At least 2 years of experience implementing and supporting Treasury or Cash Management solutions
Business Analyst
Gold River, CA jobs
Assists in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives for multiple, less complex accounts.
Serves as the liaison between technical personnel and business area for multiple accounts.
Essential Job Functions:
Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.
Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.
Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
Assists in developing and modifying systems requirements documentation to meet client needs.
Participates in meetings with clients to gather and document requirements and explore potential solutions.
Executes systems tests from existing test plans.
Assists in analyzing test results in various phases.
Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project.
Basic Qualifications:
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information systems, or related field preferred
Three or more years of business analysis experience.
Experience working with the interface of information technology with functional groups within an organization.
Experience working with business processes and re-engineering.
Experience working with computer programming concepts and basic language.
Other Qualifications:
Interpersonal skills to interact with customers and team members
Communication skills
Analytical and problem-solving skills
Presentation skills to communicate with management and customers
Personal computer and business solutions software skills
Ability to work in a team environment with multiple team members and the ability to multitask
Key Skills:
Business Analysis, Business processes, Fluent Spanish speaker
Education:
Bachelor's degree or equivalent combination of education and experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ***********************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Roushan
Email: **********************************
Internal Id: 25-54594
Business Analyst - Entra ID/SSO
Deerfield Beach, FL jobs
Job Title: Business Analyst - Entra ID/SSO
Key Responsibilities:
• Analyze AD / Entra ID identity data, group memberships, and access patterns to identify inconsistencies, redundant permissions, and remediation needs.
• Define and document rule-based access policies, group standards, and governance models.
• Partner with IAM engineers and application teams to redesign group structures for cleaner and more predictable access flows.
• Support SSO integration requirements for SailPoint and CyberArk-based app integrations.
• Assist in mapping entitlements and ensuring correct provisioning, de-provisioning, and lifecycle rules.
• Work with security, IAM, and application stakeholders to gather functional and non-functional requirements related to access, identity data, SSO, and policy changes.
• Translate complex IAM requirements into clear user stories, acceptance criteria, workflows, and process documentation.
• Participate in and facilitate workshops, interviews, and working sessions to align on future-state access models.
• Perform detailed data analysis on identity attributes, group memberships, entitlements, and access logs.
• Document data flows, mappings, and integration points across IAM systems.
• Validate data quality, identify anomalies, and support cleanup efforts.
• Create test plans, test scripts, and validation scenarios for AD/Entra, SailPoint, and CyberArk IAM workflows.
• Support UAT and coordinate defect tracking with technical teams.
• Ensure access rules and SSO flows behave according to the new governance policies.
• Serve as the conduit between IAM engineering, InfoSec, Application Owners, and business stakeholders.
• Communicate risks, impacts, and progress related to access remediation and policy changes.
• Assist teams in understanding the downstream implications of identity and access changes.
Required Qualifications:
• 5+ years of Business Analyst experience with strong exposure to IAM, AD/Entra ID, SSO, access governance, or security remediation projects.
• Knowledge of Microsoft Active Directory / Entra ID group structures, attribute management, and lifecycle events.
• Demonstrated ability to analyze complex identity data sets and interpret access patterns.
• Experience supporting projects involving SailPoint, CyberArk, or similar access management tools.
• Strong ability to document rules, policies, user stories, workflows, and system processes.
• Experience supporting integrations and reviewing access-related requirements for applications.
• Solid understanding of SDLC, Agile methodologies, and BA best practices.
• Excellent communication skills with the ability to translate technical access concepts into business-friendly language.
• Highly organized, self-directed, and comfortable working across multiple workstreams.
Preferred Qualifications:
• Experience with IAM remediation programs, audits, or compliance-driven access cleanup.
• Working knowledge of SQL for identity/data analysis.
• Experience with data mapping, data quality checks, or access data profiling.
• CBAP, CDMP, or related BA certifications.
Scrum Master
West Palm Beach, FL jobs
We are seeking an experienced Scrum Master for a contingent staff augmentation role. This position leads agile development teams and ensures the successful delivery of large-scale enterprise projects.
Key Responsibilities
Facilitate all Scrum ceremonies, guiding teams through the application of agile methodologies and practices.
Manage complex project workflows and oversee sprint planning sessions using Jira as the primary tool.
Lead cross-functional teams in the implementation of large-scale enterprise solutions.
Identify and remove impediments to maintain productivity across multiple workstreams.
Coach teams on the adoption of agile best practices and foster a culture of continuous improvement.
Track and report key metrics using Jira dashboards and other project management tools.
Collaborate closely with Product Owners and stakeholders to align on delivery timelines and expectations.
Requirements
Minimum of 5 years' experience as a Scrum Master, with a proven track record of managing large-scale projects.
Expert proficiency in Jira administration, including customization and project management capabilities.
Technical background with hands-on knowledge of databases, such as SQL and Oracle.
Experience in programming languages, such as Java, Python, C#, or similar.
Strong understanding of commercial software platforms, including SAP and Salesforce.
In-depth knowledge of agile frameworks, including Scrum, Kanban, and SAFe.
Experience with the enterprise software development lifecycle and DevOps practices.
Excellent communication, facilitation, and stakeholder management skills.
CSM (Certified Scrum Master) or an equivalent agile certification is required.
Preferred Qualifications
Advanced certifications in Jira and project management.
Experience with ERP implementations and/or CRM platforms.
Background in enterprise architecture and system integrations.
Experience in the energy or utilities industry.
SAP Business Analyst
Golden, CO jobs
**NO 3rd Party vendor candidates or sponsorship**
Role Title: SAP Business Analyst
Client: Glass, Ceramics and Concrete Manufacturing
Employment Type: Contract; Contract-to-Hire
Duration: 6 months to possible hire
Remote but 1 week onsite / month and travel is covered
Role Description:
SAP Plan to Manufacture (PTM) Process/ SAP PP
Business Analyst Responsibilities (Nothing Technical, no configurations)
Need to understand the following:
Master Data that supports manufacturing
End to end the entire PTM process
Production orders
Testing of configurations
Master data
Understanding the production
BOMS
Routings
Requirements:
Must understand production orders and master data; technical skills not required but Fiori knowledge is vital.
1-3 years of SAP BA
Project Manager Scrum Master
Orlando, FL jobs
Job Title: Project Manager Scrum Master
Duration: 6 - 12 Months
Pay rate: $48/hr
Seeking an experienced Scrum Master to support Agile delivery teams, coach the Product Owner and developers, remove impediments, drive continuous improvement, and ensure successful sprint execution. This role involves guiding teams in Agile best practices, facilitating ceremonies, promoting transparency, and enabling predictable, high-quality delivery.
Key Responsibilities:
Support Product Owner and Development Team to meet sprint goals.
Facilitate Scrum ceremonies, team discussions, and conflict resolution.
Coach teams on Agile/Scrum practices and maturity growth.
Identify and remove impediments; ensure cross-team alignment.
Promote a safe, collaborative, and transparent team environment.
Assist with communication, backlog refinement, and delivery planning.
Track metrics (burn-downs, velocity, dashboards) to drive improvement.
Support PI Planning and coordinate cross-team dependencies (Scaled Agile).
Partner with Product, Engineering, QA, and Architecture leads.
Mentor junior Scrum Masters.
Qualifications:
2+ years in software delivery; 1+ year dedicated Scrum Master experience.
Experience maturing teams or leading Agile transformations.
Knowledge of Scrum, Kanban, and Scaled Agile frameworks.
Strong coaching, facilitation, conflict resolution, and servant-leadership skills.
Proficient with Jira, Confluence, Agile metrics, and backlog management.
Scrum certifications (CSM required; PSM II/III, CSP, or CTC preferred).
Ability to lead distributed teams and adapt to change.
Education:
Bachelors degree or equivalent experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: David Battula
Email: ****************************
Internal Id: 25 - 53516
Business Systems Manager
New York, NY jobs
FGS Global is seeking a Business Systems Manager specializing in NetSuite to support our global technology and finance operations on our Global Technology team. This position is based in our New York City office on an in-person hybrid schedule.
RESPONSIBILITIES
Proven financial and technical NetSuite expert with experience involving cross-functional teams and strategizing enterprise-wide FinTech integrations and configurations.
Participate and lead in system design and conduct requirements gathering, together with the related functional Accounting and Finance teams.
Key person responsible for global Financial Systems support, system configuration expertise, and key report development in the financial and project accounting suites of NetSuite product applications.
Provide day-to-day support for NetSuite users across Finance, Operations, and Project Management teams.
Help to implement new subsidiaries and companies within NetSuite.
Manage data migration efforts, including data conversion and CSV imports.
Support and administer user training and support documentation.
Work closely with project and functional managers to ensure completion of tasks and achievement of key milestones.
Prepare custom reports, assist with trouble-shooting and maintain ongoing contact with NetSuite post go live.
ATTRIBUTES
Bachelor's degree in Information Systems, Accounting, Finance, or related field.
3+ years of NetSuite administration experience required, preferably in a services-based organization.
8+ years of professional experience within the Finance technology space.
Knowledge of NetSuite System Administration. Certification encouraged.
Strong understanding of NetSuite's Project Management, Advanced Billing, and Advanced Revenue Recognition (ARM) modules.
Experience within a global operation, including setting up and using multi-book, and multi-currency operations.
An individual who is confident, self-motivated and a team player.
Experience in developing effective working relationships with all levels of management.
Good time management skills with the ability to balance competing and conflicting timescales.
An independent problem solver with focus on providing solutions to business issues.
Excellent communication and influencing skills.
New York salary range: $130,000-$165,000
FGS Global is the world's leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy - including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide.
FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York.
FGS Global is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin, or age.