Eligibility Worker
Remote eligibility clerk job
Benefit Programs Specialist II- Adult Benefits ( Eligibility Worker)
Department of Social Services
12 Months, Full-Time
Non-exempt, Pay Grade 30
VRS-Eligible, Benefits-Eligible
***THE LISTING ON THE ALBEMARLE COUNTY WEBSITE IS FOR ADVERTISING PURPOSES ONLY. APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VIRGINIA DEPARTMENT OF SOCIAL SERVICES WEBSITE FOUND BELOW. APPLICATIONS SUBMITTED THROUGH THE ALBEMARLE COUNTY WEBSITE OR ANY SOURCE OTHER THAN VDSS ARE UNABLE TO BE CONSIDERED:
*************************************** UI/CandidateExperience/en/sites/CX_2001/job/5068
Essential Functions:
Interviews applicants/recipients, adapting techniques to meet the needs/abilities of the client;
Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as, but not limited to SNAP, Medicaid, Temporary Assistance to Needy Families (TANF), Energy, General Relief, Auxiliary Grants, Refugee Cash and/or Medical Assistance;
Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for financial, medical and or other governmental programs; computes income and resource eligibility timely, accurately and completely based on complex state and federal guidelines; ensures clients receive maximum eligible benefits;
Explains available benefit programs, rights and responsibilities, other agency services and community resources identifies social problems and makes referrals to social workers as needed;
Researches, interprets, and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized;
Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
Responds to appeal requests, prepares appeal summaries and all supporting documentation, and participates in appeal hearings;
Attends and participates in unit and agency meetings by sharing knowledge, experiences, and information; participates in agency workgroups and/or teams; attends and participates in ongoing training, learning, and growth opportunities;
Recommends changes in internal policy and procedures based on experience and knowledge;
Performs related tasks as required.
Competency: Knowledge/ Skills/Abilities:
General knowledge of interviewing and time management skills and principles and practices of public social service organizations;
Some knowledge of current social, economic and health problems and of human behavior and social functioning;
Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems;
Knowledge of interviewing techniques such as data collection and investigation.
Ability to analyze information and policy and determine from a variety of sources missing information and gaps;
Ability to access data such as estates, retirement accounts, and real estate,
Ability to maintain professional ethics related to confidentiality;
Ability to work effectively within and around teams;
Ability to operate a computer and software;
High level of attention to detail;
Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency's Quality Caseload Standards;
Ability to establish and maintain effective working relationships within a team environment;
Ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions;
Ability to communicate complex ideas effectively, orally and in writing;
Ability to prepare clear and concise reports;
Ability to organize/manage own work schedule;
Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects.
Required Education and Experience:
High school diploma supplemented with additional training and related work experience, or equivalent combination of training and experience.
Preferred Qualifications/Certifications:
Strongly preferred, but not required:
Bachelor's degree;
Direct eligibility experience;
Experience working effectively and successfully within a team;
Experience working with populations with limited English proficiency.
Physical and Mental Requirements:
Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy. Worker must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public. The candidate may be subject to criminal history and central registry background checks.
Works with the public; works typically in an office setting and/or telework environment;
Work is performed with relative independence;
May involve frequent walking or standing, and light lifting;
Regular operation of office equipment and occasional operation of vehicles;
Daily contact with clients, families, and the community in a positive and tactful manner under sometimes stressful situations.
Remote Work:
This position is eligible for a remote work schedule that is in compliance with the County's Remote Work Policy and meets the operational and service needs for the position. All County staff must maintain residence within the Commonwealth of Virginia.
The Salary Range:
The hiring range for this position is $27.79 - $30.71 per hour (approx. $57,793 - $63,877 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA non-exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60.
DEADLINE FOR APPLICATIONS: Position open until Friday, December 5, 2025.
Virginia Values Veterans:
Albemarle County is a Certified V3 organization.
EOE/EEO:
Albemarle County is an equal employment opportunity employer, and does not discriminate against any group or individual on the basis of race, color, religion, sex, sexual orientation, national origin, age or disability in regards to any aspect of employment policy and practice: recruitment, testing, selection, assignment, pay, conditions of work, training, leave, overtime, promotion, discipline, demotion, and separation.
Auto-ApplyIntake Clerk NIGHTS
Eligibility clerk job in Columbus, OH
Job Details SUN Behavioral Columbus LLC - Columbus, OH Full Time High School/GED None Nights Health CareDescription
Arranges for the efficient and orderly admission of inpatients, and outpatients to our Partial Hospitalization and Intensive outpatient programs. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and continuous quality improvement (CQI) activities.
Position Responsibilities:
Clinical / Technical Skills
(40% of performance review)
Responsible for accepting admissions for hospital services.
Coordinating referrals and admissions from a physician's office, local Emergency Rooms and other community referrals and pre-admitting these patients.
Responsible for preregistering patients for scheduled admissions and outpatient programs and checking insurance eligibility.
Responsible for interviewing patients or their representative for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
Responsible for obtaining signatures on Conditions of Admission, all other admission forms/consent and initiating the advance directive process. Communicates with Nursing Services when no advance directive is available.
Responsible for starting Q15 checks on all patients.
Provides information to the patient/representative about the complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
Responsible for insuring that a patient's valuables are taken home by a family member or secured in the safe.
Communicates appropriately and clearly to supervisor, nurse managers, co-workers and physicians.
Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
Responsible, when previous arrangements have been made or a co-payment is required, to work with Business off to collect such payments, record payment and forward to the Business Office staff.
Responsible for knowing hospital policies and being familiar with hospital services that are available.
Refers patient to the Business Office when financial arrangements need to be made.
Demonstrates an ability to be flexible, organized and function well in stressful situations.
Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
Maintain tracking of pending transfers and contact Telehealth Clinician within 15 min if there are at least two patients waiting for assessments.
Monitor on-site assessments that likely won't be able to be started in the next 15 minutes and then contact telehealth clinician for completion of assessment.
Understand the clinical collateral process (e.g. obtaining clinical for a transfer, responding to a fax request, etc.)
Perform other duties as assigned by Director.
Safety
(15% of performance review)
Strives to create a safe, healing environment for patients and family members
Follows all safety rules while on the job.
Reports “near misses”, as well as errors and accidents promptly.
Corrects minor safety hazards.
Communicates with peers and management regarding any hazards identified in the workplace.
Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
Participates in quality projects, as assigned, and supports quality initiatives.
Supports and maintains a culture of safety and quality.
Teamwork
(15% of performance review)
Works well with others in a spirit of teamwork and cooperation.
Responds willingly to colleagues and serves as an active part of the hospital team.
Builds collaborative relationships with patients, families, staff, and physicians.
The ability to retrieve, communicate, and present data and information both verbally and in writing as required
Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
Demonstrates adequate skills in all forms of communication.
Adheres to the Standards of Behavior
Integrity
(15% of performance review)
Strives to always do the right thing for the patient, coworkers, and the hospital
Adheres to established standards, policies, procedures, protocols, and laws.
Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
Exemplifies professionalism through good attendance and positive attitude, at all times.
Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
Ensures proper documentation in all position activities, following federal and state guidelines.
Compassion
(15% of performance review)
Demonstrates accountability for ensuring the highest quality patient care for patients.
Willingness to be accepting of those in need, and to extend a helping hand
Desire to go above and beyond for others
Understanding and accepting of cultural diversity and differences
Qualifications
Education
Required: High school diploma or GED. CPR and hospital-selected de-escalation technique certification.
Preferred: Associates' degree in Science
Maintains education and development appropriate for position.
Experience
Required: One year of experience in a behavioral health setting
Mailroom Support Clerk - Onsite
Remote eligibility clerk job
We are seeking to fill the role of Mailroom Support Clerk. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
Responsibilities
• Assist with the log-in and distribution process of incoming and outgoing US Mail, UPS, FedEx,Priority Mail and Certified Mail.
• Assist all third-party vendors related to the mailroom and facility operations.
• Maintain and monitor supply inventory.
• Maintain all log-in/tracking reports and post daily to the shared drive.
• Assist with daily facility operations as needed.
• Assist with preparation of shipping labels.
• Prepare and deliver inter-office, express packages and postal mail through routine mail runs.
• Receive, open, prepare and scan documents as needed.
• Utilize company vehicle to deliver/pick up mail and packages at the post office.
• All other duties as assigned.
Qualifications
Required Skills and Qualifications
• High School Diploma or equivalent required.
• Valid U.S. Driver's License
• 1 year experience in mailroom operations, similar clerical experience may be accepted.
• Good computer skills with knowledge of Microsoft Word, Excel, and Outlook software.
• Adaptable to workload and process changes
• Organized and able to take direction.
Desired Skills and Qualifications
• Knowledge of mortgage servicing systems and mortgage loan products.
Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $15.72-23.51 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
A culture that helps you thrive, with resources and support to fuel your growth
Flexibility to work remotely, while staying connected through virtual engagement
Opportunities to make a real impact in an industry that touches millions of lives
If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Who We Are
LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
Work Conditions
Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. This is a safety sensitive position.
Physical Demands
• Frequently sitting, 3-6 hours per day
• Occasional walking, bending, kneeling, reaching, twisting, squatting and pushing and pulling, up to 3 hours per day
Equal Employment Opportunity
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability,
protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law
Auto-ApplyREMOTE Administrative Data Clerk
Remote eligibility clerk job
The Administrative Data Clerk will be responsible for managing and maintaining accurate data records while providing essential administrative support to various departments. This role requires a meticulous approach to data entry, strong organizational skills, and the ability to handle multiple tasks efficiently. If you thrive in a fast-paced environment and enjoy working with data, we want to hear from you! Key Responsibilities:
Input, update, and maintain data in various databases and systems with a high level of accuracy.
Organize and file documents, ensuring that all records are easily accessible and up-to-date.
Assist in the preparation of reports and presentations by compiling and analyzing data.
Respond to inquiries regarding data and provide support to team members as needed.
Collaborate with other departments to ensure data integrity and consistency across systems.
Identify and resolve data discrepancies and issues in a timely manner.
Perform general administrative tasks, including scheduling meetings, managing correspondence, and supporting office operations.
Maintain confidentiality of sensitive information and adhere to data protection policies.
Qualifications:
High school diploma or equivalent; additional education in administration, data management, or a related field is preferred.
Previous experience in an administrative or data entry role is highly desirable.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with database management systems.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
Strong communication skills, both written and verbal.
Ability to work independently and collaboratively within a team environment.
Why Join Us?At Titus Steel , we believe that our employees are our greatest asset. We offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team, contribute to meaningful projects, and advance your career.
Vermont Intake & Eligibility Specialist
Remote eligibility clerk job
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ******************************
This position is hybrid in the area of Brattleboro Vermont, requiring travel for in home visits within employee's county and region. The consistent use of independent judgment in interpreting policies, evaluating client needs, and determining appropriate courses of action. The specialist is empowered to make decisions that directly impact client eligibility outcomes and service access.Duties and Responsibilities:
Accept applications for services and collect required documentation.
Exercise independent judgment in interpreting eligibility criteria and advising clients on complex application scenarios, ensuring alignment with regulatory guidelines.
Coordinate needs assessments (SIS-A for individuals 16 and over and Needs Assessment for individuals 15 and under).
Submit complete applications to the State per regulatory guidelines.
Ensure compliance with eligibility requirements in accordance with State System Care Plans.
Provide live phone support during State business hours (8:00 AM-4:30 PM EST); respond within one business day to messages left after hours.
Maintain accurate and timely documentation in State databases and case management systems.
Choice Counseling
Provide interactive, short-term, consumer-directed support for individuals exploring case management options.
Apply discretion in tailoring counseling approaches to individual client circumstances, using professional judgment to guide service selection and resource recommendations.
Develop and maintain scripts, decision trees, and job aids to support consistent delivery of counseling services.
Participate in State-provided initial training and maintain up-to-date knowledge through ongoing training.
Intake and Referral Support
Receive and process calls, and electronic inquiries (email, phone, fax) related to developmental disabilities services.
Confirm receipt of documents and follow up as needed.
Document case notes and call outcomes in a timely and accurate manner.
Refer individuals to appropriate resources and services.
Outreach and Community Engagement
Assist in the implementation of an annual community engagement strategy to raise awareness of DS services.
Distribute approved marketing materials (brochures, digital content, newsletters, toolkits).
Conduct or support community engagement events such as workshops, information sessions, and webinars.
Serve as a liaison to the public and key stakeholders by providing clear, consistent messaging and education.
Administrative and Quality Assurance Activities
Comply with ADRC and CLW documentation protocols.
Independently identify areas for process improvement and contribute to the development of quality assurance protocols, demonstrating discretion in prioritizing and implementing solutions
Assist in accurate data collection and reporting to meet contract requirements.
Uphold confidentiality, security protocols, and State policies in all aspects of work.
Required Skills
Solid understanding of eligibility criteria and service options within a DS Program and Services.
Competency in applying quality customer service principles in a high-volume call center or service setting.
Knowledge of disability rights, independent living philosophy, and consumer-directed services.
Strong organizational, documentation, and problem-solving skills.
Excellent communication and interpersonal skills, with sensitivity to diverse populations.
Ability to work independently and collaboratively in a remote team environment.
Familiarity with Medicaid regulations and relevant state and federal laws.
Proficiency in creating and using decision support tools (scripts, job aids, decision trees).
Qualifications
Education
Bachelor's degree in social work, human services, business administration, or a related field; equivalent experience considered.
Experience
1-3 years of experience working with individuals with disabilities, in long-term care, community health, case management, or similar settings.
Working Conditions
Hybrid - Brattleboro Vermont area
Must have reliable transportation for onsite, in-person meetings if requested
Must have reliable internet and phone services
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
#LI
#LI-LR1
#LI-remote
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-$65,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Auto-ApplyMailroom Operations Clerk
Remote eligibility clerk job
Review, link and log incoming mail, including checks, for the subrogation and payment integrity departments. Process incoming mail via electronic fax and email. Provide reporting on volumes and productivity.
Required Qualifications
High school diploma or equivalent.
Proficient in Microsoft Office, emphasis with Excel and Outlook.
Professional Requirements
Comfortable working in a high-volume, fast-paced environment either with a team or individually.
Comfortable using various types of office equipment and software programs.
Strong communication and problem-solving skills.
Ability to transition from one task to another, while maintaining attention to detail.
Compensation range - $16.00 - $17.00 per hour
What We Offer
EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
From your very first day, you get an opportunity to work closely with highly experienced, world-class Healthcare consultants.
You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.
We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.
Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
Required Abilities:
Prior experience in healthcare subrogation, property casualty insurance, workers compensation or law office work related to healthcare claims.
Applicants with experience that demonstrates attention to detail.
Ability to communicate with a diverse range of customers and an ability to learn on the job.
Proven ability to manage various types of projects.
Reviews and links incoming mail by client/program for scanning into system.
Process incoming electronic records received via e-fax and email.
Linking correspondence into MySocrates.
Log, process incoming checks and invoices for the finance team.
Sort and linking incoming Questionnaires.
Decision making - ability to make sound and timely decisions.
Auto-ApplyOperations Clerk-II
Remote eligibility clerk job
Payrate: $20 - $22 ( All Inclusive) Schedule: This role is 100% remote and time-zone flexible (between ET and PST). This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific time zone), Monday - Sunday.
Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!
Description
You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
Responsibilities:
Address merchant issues with empathy and urgency - over the phone, SMS and email
Proactively identify issues and potential failures and implement mitigation tactics
Execute workflows that ensure we meet exceptional SLAs
Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
Requirement:
You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role) -
You are a highly-motivated individual that can work independently -
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution -
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). -
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using brand voice and tone -
You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Education qualification:
You have a bachelor's degree or equivalent amount of work experience -
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
Eligibility Specialist
Remote eligibility clerk job
We are looking for an experienced Eligibility Specialist to help us successfully launch, manage, and scale our insurance offering in the market. You will be responsible for resolving member eligibility inquiries and working across multiple departments. We're looking for a self-starter who can work productively under tight deadlines without compromising attention to detail. This individual should be very comfortable working in Excel and have a natural drive for putting order to unstructured information processes.
What you'll be doing as Eligibility Specialist:
Advanced Excel skills, with the demonstrated ability to write formulas, perform VLOOKUP, pivot tables, etc.
Accurately calculate figures and reconcile accounts using financial information from members.
Knowledgeable of EDI 270/271 transactions and insurance eligibility verification.
Strong work ethic, resourcefulness, and the motivation to succeed.
Connect with members directly through phone and email tickets to address insurance and eligibility questions.
Comfort handling sensitive health, financial, and demographic information with discretion and professionalism.
Take a proactive approach to identify and resolve issues.
Experience working with insurance companies in the healthcare provider industry.
Excellent organizational and time management skills, with sharp attention to detail.
Take initiative and thrive in a semi-structured and dynamic work environment.
Strong oral and written communication skills.
Commitment to representing Brightside with integrity and professionalism in all interactions.
Passion for helping patients access mental health care.
Requirements
:
Support day-to-day verification of accurate member eligibility and insurance coverage across multiple payer plans and systems.
Resolve eligibility inquiries and create a process to support cross-function information sharing around outcomes.
Review, update and maintain accurate eligibility data in our information systems.
Perform extensive data entry.
Work with billing and engineering teams to continuously improve upon current eligibility verification processes, adapting processes to frequent changes in technology and/or payer requirements.
Maintain knowledge of industry standards for insurance verification.
Understand and adhere to HIPAA policies, procedures, and regulations, maintaining strict confidentiality.
Participate in special projects and provide ad hoc analytical eligibility support.
3-5 years previous experience in medical billing, current A/R & experience in patient services a plus.
Meet quality and performance standards for all eligibility projects.
Benefits:
A competitive hourly rate between $18 to $24
Comprehensive health care (medical, dental, vision)
Pet Insurance
Life Insurance & Short / Long Term Disability
401k Plan
15 Days PTO
Parental Leave
Work remotely
Additional memberships and perks
Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.
Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.
Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don't check every box for the role.
Mailroom Operations Clerk
Remote eligibility clerk job
Review, link and log incoming mail, including checks, for the subrogation and payment integrity departments. Process incoming mail via electronic fax and email. Provide reporting on volumes and productivity.
Required Qualifications
High school diploma or equivalent.
Proficient in Microsoft Office, emphasis with Excel and Outlook.
Professional Requirements
Comfortable working in a high-volume, fast-paced environment either with a team or individually.
Comfortable using various types of office equipment and software programs.
Strong communication and problem-solving skills.
Ability to transition from one task to another, while maintaining attention to detail.
Compensation range - $16.00 - $17.00 per hour
What We Offer
EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
From your very first day, you get an opportunity to work closely with highly experienced, world-class Healthcare consultants.
You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.
We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.
Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
Required Abilities:
Prior experience in healthcare subrogation, property casualty insurance, workers compensation or law office work related to healthcare claims.
Applicants with experience that demonstrates attention to detail.
Ability to communicate with a diverse range of customers and an ability to learn on the job.
Proven ability to manage various types of projects.
Reviews and links incoming mail by client/program for scanning into system.
Process incoming electronic records received via e-fax and email.
Linking correspondence into MySocrates.
Log, process incoming checks and invoices for the finance team.
Sort and linking incoming Questionnaires.
Decision making - ability to make sound and timely decisions.
Auto-ApplyAdministrative Data Clerk
Eligibility clerk job in Columbus, OH
We are currently seeking a detail-oriented Administrative Data Clerk to join our dynamic team.
As an Administrative Data Clerk, you will play a crucial role in maintaining our operational efficiency by managing data entry, record-keeping, and administrative support. Your attention to detail and organisational skills will help ensure that our data is accurate and up to date, contributing to our overall effectiveness.
Key Responsibilities:
Perform data entry tasks with a high degree of accuracy and attention to detail.
Maintain and update various databases and filing systems.
Organise and manage physical and electronic records.
Assist with compiling and generating reports as required.
Coordinate and schedule appointments or meetings as needed.
Respond to internal and external inquiries in a timely manner.
Support other administrative functions as assigned by management.
Qualifications:
Proven experience in administrative roles, data entry, or data management.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data management software.
Strong attention to detail and accuracy in data entry and record-keeping.
Excellent organisational and time-management skills.
Ability to handle sensitive information with confidentiality.
Strong written and verbal communication skills.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
Supportive and inclusive company culture.
Medicare & Medicaid Eligibility Specialist, Remote
Remote eligibility clerk job
The Medicare/Medicaid Eligibility Specialist works with health plan members to determine eligibility for benefits. The Medicare/Medicaid Eligibility Specialist advocates and assists Medicare beneficiaries apply to and requalify for government assistance programs. The Medicare/Medicaid Eligibility Specialist builds trusting relationships with members provide critical application assistance.
Role Responsibilities:
Conducts telephonic outreach activities for members who need to apply or recertify and are potentially eligible for various Medicaid programs including the Medicare Savings Programs
Collaborates with government offices to accurately complete the application and recertification process
Secures documentation for Medicaid/MSP renewal applications if needed for members
Attention to detail by adhering to state requirements and securing supporting documentation
Meets daily, weekly, and monthly production goals. Must also meet quality standards by ensuring proper phone etiquette and adherence to scripts, state regulations, HIPAA compliance, meet ongoing corporate compliance standards, and make accurate and descriptive documentation
Participates as required in operational development programs
Research changes with any state and federal regulatory requirements to adhere to strict compliance of all aspects of Medicare programs and Medicaid Outreach Operations
Demonstrates behaviors, actions, and attitudes that reflect our vision, mission and values
Understand and agree to role-specific information security access and responsibilities
Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
Read, understand and agree to security policies and complete all annual security and compliance training
Role Requirements:
Medicare/Medicaid program experience, and experience with screening for Medicaid eligibility a strong plus
Expertise and knowledge of Medicaid, Special Needs Programs (SNP), Low Income Subsidy (LIS) and the Medicare Savings Program (MSP)
Strong working knowledge with Microsoft Office programs, and some experience with Excel.
Excellent oral communication skills; ability to communicate with elderly individuals and governmental personnel
2-3 years related experience with direct consumer interaction
Outstanding customer service and communication skills
Strong organizational, analytical, critical thinking and customer service skills
Ability to analyze and interpret governmental program criteria
Ability to manage a fast-paced environment
Must be able to navigate through multiple databases/monitors with a minimum typing speed of 45 wpm
Telephone experience and ability to interact and decipher information via telephonic or correspondence inquires
Strong subject matter expertise of Medicaid programs regulations and industry standards
Case management experience or related experience / intermediate
A compassionate and empathetic nature with a strong desire to help and make a difference
Bachelor's or Associate's Degree a plus
#111825: Administrative Clerk / Work from home / NYS residency required (NYS)
Remote eligibility clerk job
You must be a NYS resident to be considered for this opportunity!
Med-Scribe, Inc. is a woman-owned, NYS staffing agency with over 35 years of experience in the healthcare industry. We are committed to connecting top talent with rewarding opportunities!
Med-Scribe is currently searching for an administrative professional with strong attention to detail for a remote clerical opportunity. Come join a team of experts with over 30 years of excellence in independent review services! This is your chance to play a significant role in navigating the challenges and complexities of health care appeals. In this temp-to-hire position, you will manage an array of administrative tasks crucial to processing claims appeals. You will be directly contributing to the streamlined operation and workflow of a vital program.
In this role, your responsibilities will include, but not be limited to:
Verifying information received from participants is accurately entered into the system
Performing data entry tasks with accuracy
Processing all incoming documentation for review, ensuring all relevant information has been submitted
Contacting appropriate parties for required documents and/or clarification, if needed
Performing other duties as assigned by leadership
Hours: Monday - Friday: an 8-hour shift between 8:00am to 5:00pm
Training Hours: Monday - Friday: 8:30am - 5:00pm
Salary: $18.70/hr
Benefits Include: Health Insurance, Vision, Dental, PTO and Holiday Pay!
Data Administrative Clerk
Remote eligibility clerk job
Tax and Business Services of Oakland is a locally trusted provider of professional tax preparation, planning, and small business consulting services. We pride ourselves on personalized service, accurate filings, and helping our clients make informed financial decisions.
Tax and Business Services of Oakland is seeking a reliable and detail-oriented Remote Data Administrative Clerk to support our tax and accounting professionals. This remote position is ideal for someone who is highly organized, tech-savvy, and comfortable handling sensitive financial information. You will play a vital role in ensuring the accuracy and efficiency of our client records and internal documentation systems.
Key Responsibilities:
Accurately input and update client data in our cloud-based tax and accounting software
Organize and label digital documents such as tax forms, W-2s, 1099s, and client correspondences
Verify completeness and accuracy of data received from clients and internal team members
Assist with secure file transfers and management using cloud storage platforms (e.g., Dropbox, Google Drive, or secure portals)
Support preparers by collecting, tracking, and organizing client documentation remotely
Communicate with clients via email or phone to request missing forms or clarify information
Maintain confidentiality and adhere to security standards for handling sensitive data
Help prepare electronic client packets and reports for virtual review meetings
Perform general administrative support duties such as scheduling and document formatting
Collaborate with team members using remote tools (Zoom, Slack, Trello, etc.)
Qualifications:
High school diploma or equivalent required; associate's degree preferred
1+ year experience in data entry, admin support, or document management-preferably in accounting, tax, or financial services
Strong computer skills and familiarity with remote work tools (e.g., Microsoft Office, Google Workspace, PDF editors)
Experience with tax software (e.g., Drake, Lacerte, or similar) is a plus
Exceptional attention to detail and data accuracy
Strong organizational and time-management skills
Ability to work independently and manage multiple tasks remotely
Excellent written and verbal communication skills
Must have a secure internet connection and access to a quiet, professional remote workspace
Work Environment & Schedule:
100% remote position
Flexible scheduling with availability during core business hours (Pacific Time)
Overtime or weekend availability may be needed during peak tax season (January-April)
Compensation & Benefits:
Competitive hourly rate based on experience
Paid training and potential for recurring seasonal or year-round employment
Remote work flexibility
Professional development opportunities
Scan/Imaging Clerk I
Eligibility clerk job in Columbus, OH
FUNCTIONS: Selects appropriate process on IBML scanner for each customized job. Feeds paper invoices into a scanner machine in order to create images of the document in accordance with the computer software and Cass procedures. Ensures the images are legible, making adjustments to the image as needed to improve the quality of the document.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
* Operates the procedures of the different jobs to be run on an IBML high speed scanner
* Responsible for selecting correct process on IBML for each individual job.
* Feeds documents into scanner - assuring proper alignment, imprint of doc number, readability of invoices including barcode.
* Troubleshoots software, mechanical equipment errors and paper jams.
* Responsible for the quality control of scanned batches.
* Compiles completed work from scanner and batches work for Data Entry. Prepares and completes control tickets and routes scanned work to the appropriate department.
* Keeps Management informed of potential processing issues and equipment problems as indicated by system warning messages.
* Communicates with IBML Help Desk on suspected software issues.
* Prioritizes work and completes it in a timely manner.
* Maintains a neat and professional work area.
* Performs other duties as assigned and works overtime as required by management.
SKILLS AND ABILITIES REQUIRED:
* Ability to operate a personal computer.
* General mechanical aptitude.
* Good manual dexterity.
* Detail oriented.
* Effective communication skills.
* Ability to stand for long periods of time.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED BY THE JOB:
* Equivalent experience generally found in a production oriented processing environment.
* Must have mechanical aptitude and ability to perform light machine maintenance.
APPLICATION PROCESS:
You can directly apply through Cass's website at ********************************* Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirements of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.3 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at *****************
Eligibility Technician (Eligibility Technician) (4452-12)
Remote eligibility clerk job
Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.
Highly Competitive Employee Benefits and Generous Paid Time Off 11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: Open until filled WORK LOCATION: Job & Family Services Family and Adult Assistance 222 E. Central Parkway Cincinnati, Ohio 45202 WORK HOURS: Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule) HOURLY PAY: $20.60 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):
Associate degree OR
the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent.
All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.
JOB DUTIES (SUMMARY):
Interviews applicants/recipients to determine their eligibility for public assistance (i.e., TANF, Medicaid, nursing home, supplemental and emergency assistance, foster care; all public assistance programs including food stamps) through office or home visits; computes applicants budget; verifies all documentation submitted to support request for assistance in accordance with public assistance guidelines; approves or denies applications; explains to recipients their rights, income maintenance procedures and other available welfare services; refers applicants and recipients to other welfare units, community and/or government agencies when appropriate (i.e., social services, Bureau of Employment Services, Social Security.
Receives and investigates complaints concerning lost, stolen or undelivered assistance checks; prepares and maintains case records regarding applicant/recipient eligibility status for assistance programs to include address changes; household composition, assistance needs, resources and income and other necessary entries; prepares notification letters informing recipients of suspension, reduction or termination of assistance; prepares and refers form to investigation unit to report cases of suspected fraud or over-issuance; assists applicants and recipients in completing assistance or hearing appeal forms; appears with client in hearings or prepares summaries and appears in hearings upon request; processes corrections in cases identified by quality control; answers routine inquiries either by telephone or correspondence; completes special data assignments.
Performs other related duties as assigned.
Attends necessary training as required.
BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:
State Automated Child Welfare Information System (SACWIS)
State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
Ohio Bureau of Criminal Identification Investigation (BCI)
FBI
National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee
Remote Data Entry Clerk/Administrative Support Clerk
Remote eligibility clerk job
Job Rundown
Basic Data Entrance Employee Really Wanted - Work From Residence 25 Terms Every Minute Input
Our company are
Legit Work Coming From Residence Information Entrance Jobs are mosting likely to need that you possess capabilities pertinent to the place you are actually making an application for. Training is offered based on the position.
Job Criteria
Computer system along with web accessibility
Peaceful job room far from interruptions
Should be capable and also relaxed to working in a setting without urgent supervision
Capability to check out, comprehend, and comply with dental and in black and white directions.
Records access or even administrative associate knowledge is not needed to have yet may be a benefit
Our team are enlisting those that possess a background in healthcare, materials home laborer, distribution chauffeurs, customer support, and so on - our experts accept all histories as long as you're ready to learn
You must administer on our site only.
Work Requirements
Our paid for market survey participants originate from all backgrounds and sectors consisting of distant records entry staff, management assistant, assistant, sales aide, customer service agent, warehouse or factory workers, motorist, medical assistant, registered nurse, call facility representative, etc. If you are searching for a part time distant job from residence work, this is actually a terrific job for getting a good added revenue.
Make Part-time profit from the comfort of your house. This job enables you to:
Work on your opportunity - you function when you wish.
Know brand new capabilities, obtain accessibility to sought after job from house work
No outfit code, do work in your pj's or operate in a suit - you decide on
Start today through seeing our website - as well as the moment there comply with instructions as noted
Credentials
Computer with web get access to
Silent work area out of interruptions
Must be capable as well as comfortable to functioning in an atmosphere without immediate guidance
Capability to check out, know, and also comply with dental and written directions
Records access or even administrative aide expertise is actually certainly not needed to have but can be a bonus offer
We are recruiting those that possess a history in health care, materials house laborer, delivery vehicle drivers, customer support, and so on - our team accept all histories as long as you prepare to learn
Advantages
Get Part time earnings from the comfort of your house
Work on your opportunity - you operate when you desire
Learn brand-new skill-sets, obtain accessibility to popular work coming from house jobs
No gown code, do work in your pj's or work in a satisfy - you select
Desired Capabilities and Knowledge
Records Access
HEDIS Support Clerk
Eligibility clerk job in Worthington, OH
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
• Responsible for providing administrative and telephonic support for department working on a data collection project in a fast paced environment in order to meet deadlines within the project.
• Candidate will work under the direction of the Lead to assist and fulfill requests by contacting and corresponding with provider practices.
• A high degree of professionalism and team effort is expected to be maintained throughout the project
Qualifications
• HS diploma or GED
• Strong administrative and customer service skills
• Strong computer skills and must know MS Office products with emphasis on Excel knowledge
• Ability to type 30-40 WPM
Additional Information
Hours for this Position:
M-F, 8am-5pm
this is an immediate 5 month contract
Pay Range:
$12.00- 15.00
Interested in hearing more about this great opportunity? Please call and e-mail your resume to Steph Zymowski at 407-636-7030 x220 for immediate consideration.
DC Administrative Clerk - Pataskala, OH
Eligibility clerk job in Pataskala, OH
Job DescriptionDC Administrative Clerk - Pataskala, OH
Salary: $19 per hour
Basic Function
Responsible for supporting the Inbound, Outbound, Inventory Control, and data input into the Warehouse Management system (WMS). The position requires excellent communication skills within internal/external customers. The position relies heavily on the execution and maintenance of all inventory transactions; ensuring compliance with established internal control procedures. To perform this job successfully, the candidate shall be familiar with a variety of the field's concepts, practices, and procedures, within a DC environment. This position relies on hands on experience and judgment to plan and accomplish goals. The qualified candidate must demonstrate excellent organization and detail oriented skills. He/she will be required to perform a variety of tasks under limited supervision. A certain degree of creativity and latitude is required Responsible for the daily inventory reconciliation towards the end of shift. The inventory reconciliation is done daily and must reconcile all inventory transactions performed during the shift.
Essential Duties & Responsibilities
Prepare Inbound / Outbound documentation, Bill of Ladings (BOLs) for all Will-Call orders.
Validate inbound data in WMS to insure accurate receipt and update of the inventory data.
Maintain DC outbound notification system with the respective shipments.
Process and maintain records for all ship-confirmations.
Process all inventory transactions pertaining to item movement in the Distribution Center. (rummages, adjustments, item code changes, inbound and outbound transactions)
Maintain and update inventory database and generate inventory reports.
Maintain the inventory aging process by ensuring inventory reflects correct date codes and for report generation and submission to management.
Support and maintain daily cycle count process; reconcile discrepancies and maintains daily inventory transfers.
Process Cycle Counts and compile data to create performance reports (KPI).
Maintain locations control in the system to insure locations are properly assigned to the respective zones.
Assist with the Federal Express process by retrieving and saving order files.
Maintain filling process and provide adequate archive process.
Perform all other administrative and / or DC related duties as assigned. Analyze WMS Order Management Module to properly allocate and execute daily orders
Assist domestic transportation with daily capacity planning and ship routing
Job Competencies
Computer Skills
Conflict Management
Customer Service
Decision Making
Innovation
Problem Solving
Result Driven
Self-Development
Education/Training
This position requires a high school diploma, Associate Degree a Plus.
Familiar with ISO, C-TPAT general process, and / or RF/RFID software / hardware a plus.
Experience
2 - 5 years experience with inventory control in the DC / warehouse environment or related field. Experience with Warehouse Management System (WMS) and/or RF/RFID a plus.
Position Requirements
Ability to stand/walk for extended period of time on concrete floor
Push and Pull up to 300 lbs
Lifting up to 50 pounds without limitation
Warehouse Office Support
Eligibility clerk job in West Jefferson, OH
Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation, smooth workflow coordination, and timely communication across teams.
This role is vital in maintaining operational efficiency, resolving system and vendor issues, and delivering reliable service to both internal and external stakeholders
(Pool) Temporary Office Support
Remote eligibility clerk job
Pooled Recruitment: By applying to this pool, applicants are not applying for a specific position. By applying, qualified applicants will be considered for Temporary Office Support appointments that may become available at Southern Oregon University on an as-needed, part-time, and limited-duration basis. The appointment varies in classification, salary, and length (not to exceed 1040 hours within a 12-month period), and provides varying levels of general office, clerical, and secretarial support.
Applications will be kept on file and qualified applicants contacted by the respective hiring department for an interview. Applicants may withdraw their application from the pool at any time. This pool may be refreshed annually and interested applicants must reapply for continued consideration.
For inquiries and additional information, please contact Human Resource Services via email at *********** or call ************.
_____________________
Job Family Group: Support Staff - Hourly
Division/Department: Varies
Compensation Range (if applicable): $15.58 - $16.19 per hour
FLSA Status: Non-Exempt
Appointment Basis: Temporary/Limited Duration
Time Type: Part-time
Benefits Eligible: No
Renewable/Non-renewable/Grants/Limited Duration: Non-renewable/Limited Duration
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: No
Remote Work Type: On-campus
Visa Sponsorship: This employer will not sponsor applicants for visas.
POSITION DESCRIPTION:
Type of office/administrative position may vary. Intended position summaries are as follows:
OFFICE ASSISTANT (OA):
Performs a limited range of routine clerical/secretarial tasks in direct support of campus, department, or unit programs and operations. Employees in this class follow well-defined, established work methods, procedures, and guidelines. Direct supervision is provided until tasks are learned, at which time supervision becomes more general.
Minimum Qualifications (OA): Completion of courses or training in office technology; OR one year of general clerical experience; OR an equivalent combination of training and experience.
Duties (OA): Files and Records - Files documents, records, and reports in proper order; develops, reconstructs, and/or purges files; uses computer to index, locate, and update file information, and provide routine information to students, faculty, staff, and the public; copies/mails records in response to requests; keeps logs; completes forms and records and compiles simple reports and statistics; writes receipts and deposits monies received; receives and prepares permanent records and documents; retrieves information from files, databases, microfilm, and other records; enters data from a variety of source documents to database file, ensuring correction of errors, and may update and maintain database procedures manuals. Typing - Types/word-processes letters, forms, memos, course syllabi, exams, and other material from rough draft or instructions; proofreads documents for general clarity, punctuation, grammar, spelling, capitalization, and typing errors; may compose simple responses to routine correspondence; completes forms with information from clearly indicated sources. General Office Support - Answers phones, takes messages, and/or routes calls; responds to routine questions about programs or services; greets visitors and directs to appropriate location and/or staff person; mails relevant information in response to inquiries and requests; delivers, picks up, and processes incoming/outgoing mail; makes copies; reserves meeting rooms; performs simple maintenance on office equipment and refers maintenance problem to service technician.
OFFICE SPECIALIST 1 (OS1):
Performs a broad range of clerical/secretarial and records processing activities, which require independent judgment and initiative in the application of business operations, policies, procedures, and office technology. Typical work assignments may include varying amounts of record/document processing, file maintenance, volume word-processing, mail handling, public contact/information dissemination, and basic bookkeeping. Incumbents determine the work methods and procedures used to complete assignments.
Minimum Qualifications (OS1): Completion of courses or training in Office Technology; OR one year of general clerical experience which included typing, word processing, or other generation of documents; OR an equivalent combination of training and experience.
Duties (OS1): General Office Support - Types a wide range of documents (e.g., letters, reports, memos, forms) from draft or general instructions; in writing or verbally responds to inquiries, requiring general knowledge of institution operations; reads, sorts, and distributes incoming mail; organizes and maintains filing systems; files information in policy, procedure, and other manuals; schedules appointments for office/department staff; makes travel and meeting arrangements; photocopies documents; prepares itineraries and agendas; takes minutes at meetings; prepares expense claims; maintains attendance and other personnel and payroll records for the work unit; maintains supervisor's calendar; orders office supplies, maintains inventory, and ensures maintenance of office equipment. Record Processing - Examines applications, forms, and other documents; reviews documents for accuracy and completeness; compares data on documents with hard copy or database record; adds, deletes, or changes information to maintain accurate, complete, and current information; exercises judgment in determining actions necessary to obtain missing information or to correct information; contacts students, faculty, staff, other agencies, or the general public via phone, FAX, e-mail, or letter to obtain information to complete processing of documents; performs arithmetical computations to recheck others' calculations or to compute charges, fees, or interest using established formulas; using current technology, enters data into a database, BANNER, FIS, web page or other system; collects data for reports or surveys; purges records according to retention schedules. Word-processing - Word-processes on a production basis reports, manuscripts, grant proposals, exams, tests, and statistics from rough draft or general instruction; uses standardized formats to set up documents according to instructions or established procedures; proofreads documents for general clarity, punctuation, grammar, spelling, capitalization, and typographical errors. Information and Assistance - Responds to phone, FAX, e-mail, letter or in-person inquiries from students, faculty, staff, and the public about specific institution, department, or program information and services; directs inquiries as necessary; explains or clarifies rules, processes and procedures; provides information about services available; receives/routes incoming calls. Bookkeeping - Receives, matches, and consolidates source documents such as journal vouchers, invoices, packing slips, and receipts; sorts, batches, and totals input documents for entry into an accounting system; posts and balances entries to accounts and subsidiary ledgers, such as receivables and payables; reviews timesheets and prepares payroll; prepares vouchers, allocates routine charges and credits to the appropriate account, assigns account codes within area of assignment; extracts requested information from accounts for periodic and special reports.
OFFICE SPECIALIST 2:
Performs a wide range of office support, technical, and minor administrative or business-related tasks in support of campus programs or operation of a remote or stand-alone unit or department within an office context. Assignments or technical functions may involve the use of numerous guides, instructions, regulations, manuals, and/or precedents. Duties are performed independently and often involve the completion of varied and unrelated assignments, which the employee has exclusive or near exclusive control.
Minimum Qualifications (OS2): Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR an Associate's degree in Office Occupations or Office Technology; OR graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience. College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
Duties (OS2): Secretarial/Administrative - Along with generalist functions, typical tasks may include, conference planning and coordination, including arranging for dates, speakers/presentations, facilities, publications/advertising, conference materials, and registration procedures; report completion, including data gathering, review, analysis, and providing recommendations; authoring initial or revised manuals related to unit or department programs or services, including writing, editing, proofing, and completing final drafts; coordinating program process/document flow from inception to completion (e.g., admission and tracking of students through a graduate program); creating/designing electronic and/or hard copy materials (e.g. web pages); making presentations to students, faculty, staff and/or the public; and coordinating academic/staff searches. Record Processing/Technical - Along with generalist functions, typical tasks may include reconstructing account transactions (showing charges, payments, and adjustments) and resolving problems, reconciling accounts (e.g., departmental/grant accounts), and tracking errors through FIS or a “shadow” accounting system; processing specialized records requiring reference to numerous guides, regulations, instructions, manuals, and/or precedents (e.g., institution personnel files, financial aid files, etc.), reviewing materials for proper completion and accuracy against manual and computer-generated reports. Information and Assistance - Responding to inquiries or requests for specific unit, department, or institution information regarding programs and services; explaining and clarifying rules, processes, and procedures to students, staff, faculty, and the public; providing specialized information about services available. Business Functions - Identifying space and equipment needs; researching and ordering office supplies and equipment, including FAX machines, copiers, computers, and telephone equipment; maintaining inventory and service agreement records; arranging for office building and equipment repairs or services and coordinating office remodeling projects; managing the office budget and projecting personal services, services and supplies, and program budgets for the biennium.
Skills, Knowledge, and Abilities
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Ability to adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization.
Working knowledge, or ability to quickly learn, university infrastructure, policies and procedures.
Physical Demand
Office activities such as sitting /standing in front of a computer for extended periods of time, walking, stooping, bending, answering a phone, and moving up to 50 lbs.
Special Conditions
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
Under the provisions of the Fair Labor Standards Act (FLSA), this position classification is defined as non-exempt and is subject to overtime regulations.
The person holding this position is considered a “mandated reporter” under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), requires that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on use, possession and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR)can be accessed at the following link:
****************************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call ************, or email ************************.
_________________________
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (*************************** and the Confederated Tribes of Siletz Indians (************************* are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We [you may say I or the name of a program/department] encourage YOU to learn about the land you reside on, and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR)can be accessed at the following link:
************************************************ A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call ************, or email ************************.
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