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Eligibility clerk skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical eligibility clerk skills. We ranked the top skills for eligibility clerks based on the percentage of resumes they appeared on. For example, 18.8% of eligibility clerk resumes contained data entry as a skill. Continue reading to find out what skills an eligibility clerk needs to be successful in the workplace.

15 eligibility clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how eligibility clerks use data entry:

Processed high-volumes of applications; data entry, filed and managed highly confidential credential records according to HIPAA Privacy Regulations.
Performed data entry tasks using Microsoft Access Software to input client information for verification purposes.

2. Patients

Here's how eligibility clerks use patients:

Provided clerical support service to various hospitals and clinical registration units and screened patients for possible eligibility for various financial programs.
Provide specialized clerical support to Emergency Registration unit by screening Patients for possible eligibility for various financial assistance and insurance programs.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how eligibility clerks use customer service:

Provide verification assistance and customer service to applicants applying for public assistance.
Performed as a liaison with claims examiners and customer service representatives.

4. Front Desk

Here's how eligibility clerks use front desk:

Vacation relief for Company Front Desk Receptionist
JOB DUTIES: Exercised Confidentiality Policies, Front Desk Operation ToInclude Secretarial duties-Typing, Filing, Faxing.

5. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how eligibility clerks use financial assistance:

Perform training with registration and admitting personnel to assure proper registration and knowledge of business practices to include financial assistance programs.
Determine applicants' eligibility for financial assistance programs and maintain ongoing cases through initial-contact interviews, semi-annual and annual reviews.

6. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how eligibility clerks use scheduling appointments:

Performed receptionist duties by answering telephones, scheduling appointments, typing, and filing; created an efficient filing system.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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7. Insurance Eligibility

Here's how eligibility clerks use insurance eligibility:

Verified that information in the computer system for client insurance eligibility was up-to-date and accurate.
Entered college athletes in the AS400 system for accident insurance eligibility.

8. Financial Data

Here's how eligibility clerks use financial data:

Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy, and determine eligibility status.
Recorded and evaluated personal and financial data from each applicant to determine initial and/or eligibility.

9. Insurance Benefits

Here's how eligibility clerks use insurance benefits:

Document all insurance benefits accurately and legibly.
Record patient information regarding insurance benefits.

10. HIPAA

Here's how eligibility clerks use hipaa:

Demonstrate full understanding, and consistent and specific application of the NYS HIV Confidentiality Law and HIPAA Privacy Standards.
Administered COBRA / HIPAA for over 25 employers.

11. Computer System

Here's how eligibility clerks use computer system:

Determine benefit eligibility budgets, calculate and ensure accurateness of benefits by use of the computer system.
Checked for verification of coverage in the Department of (IS) Mental Health computer system.

12. Process Applications

Here's how eligibility clerks use process applications:

Process applications to ensure customers are eligible for benefits such as TennCare, FoodStamp programs.
Determine eligibility and process applications for Medicaid/Medicare for the elderly and disabled persons in the state of Texas.

13. Medi-Cal

Here's how eligibility clerks use medi-cal:

Processed medical card applications to ensure accuracy; Accounting bookkeeper; conducted field visits to ensure eligibility for Medi-Cal recipients.
Assist DPSS with Applications and verifications needed to determine Medi-Cal eligibility.

14. Office Equipment

Here's how eligibility clerks use office equipment:

Used office equipment, such as envelope-sealing machine, copy/fax machine, and computer terminal.
Operated standard office equipment to include but not limited to computers, copiers, multi-lined telephone systems and facsimile machines.

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List of eligibility clerk skills to add to your resume

The most important skills for an eligibility clerk resume and required skills for an eligibility clerk to have include:

Data Entry
Patients
Customer Service
Front Desk
Financial Assistance
Scheduling Appointments
Insurance Eligibility
Financial Data
Insurance Benefits
HIPAA
Computer System
Process Applications
Medi-Cal
Office Equipment

Social Security
DHS
Hippa
TANF
Insurance Coverage
Public Assistance Programs
Phone Interviews
Patient Demographics
Outbound Calls
Client Eligibility
Insurance Verification
Community Resources
Multi-Line Phone System
Application Forms

Patient Charts
Patient Eligibility
Eligibility Determination
Government Assistance
Client Data
Government Programs
Inbound Calls
Client Applications
Legal Rights
WIC
Client Inquiries
Medical Coverage
Customer Inquiries
Bank Deposits

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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