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Working As an Eligibility Worker

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Performing Administrative Activities
  • Documenting/Recording Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $54,000

    Average Salary

What Does An Eligibility Worker Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Eligibility Worker

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Eligibility Worker Career Paths

Eligibility Worker
Social Worker Therapist Case Manager
Director Of Social Services
6 Yearsyrs
Social Worker Program Coordinator Consultant
Operations Manager
7 Yearsyrs
Social Worker Program Coordinator Executive Assistant
Account Manager
5 Yearsyrs
Programming Specialist Program Coordinator Executive Assistant
Administrative Manager
6 Yearsyrs
Programming Specialist Consultant General Manager
District Manager
7 Yearsyrs
Programming Specialist Consultant Office Manager
Practice Manager
9 Yearsyrs
Ship Worker Specialist Accountant
Comptroller
6 Yearsyrs
Ship Worker Teacher Administrator
Business Office Manager
7 Yearsyrs
Ship Worker Teacher Executive Assistant
Office Manager Of Human Resources
6 Yearsyrs
Specialist Team Leader Office Manager
Business Owner
6 Yearsyrs
Specialist Team Leader Director
Regional Director
9 Yearsyrs
Child Support Officer Officer Operations Manager
Client Services Manager
7 Yearsyrs
Child Support Officer Officer Office Manager
Administrative Director
8 Yearsyrs
Child Support Officer Officer Case Manager
Medical Case Manager
8 Yearsyrs
Counselor Team Leader Assistant Director
Director Of Admissions
7 Yearsyrs
Counselor Adjunct Professor Production Manager
Processing Manager
7 Yearsyrs
Counselor Trainer Customer Service Supervisor
Support Supervisor
6 Yearsyrs
Eligibility Specialist Billing Specialist Medical Coder
Billing Office Manager
6 Yearsyrs
Eligibility Specialist Patient Service Representative Service Supervisor
Manager, Member Services
6 Yearsyrs
Eligibility Specialist Billing Specialist Charge Bookkeeper
Account Human Resources Manager
6 Yearsyrs
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Do you work as an Eligibility Worker?

Top Skills for An Eligibility Worker

  1. Public Assistance Programs
  2. Medical Assistance
  3. Medi-Cal
You can check out examples of real life uses of top skills on resumes here:
  • Determined eligibility for federal public assistance programs
  • Conduct interviews of clients or their designated representatives to make program determinations for the county medical assistance program.
  • Gather required information and documentation to determine eligibility in the Medi-Cal program while implementing policies and regulations.
  • Process time sensitive customer service tasks, research policy to effectively administer services, and actively document to ensure accountability.
  • Explain eligibility requirements, agency resources, rights and responsibilities of budget computations.

Eligibility Worker Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,003 Eligibility Worker resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Eligibility Worker Resume

View Resume Examples

Eligibility Worker Demographics

Gender

Female

72.5%

Male

17.0%

Unknown

10.6%
Ethnicity

White

50.9%

Hispanic or Latino

24.0%

Black or African American

12.1%

Asian

8.7%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

82.8%

Vietnamese

3.4%

French

2.9%

Carrier

1.7%

Armenian

1.7%

Japanese

1.1%

Italian

1.1%

Portuguese

0.6%

Hindi

0.6%

Chinese

0.6%

Hmong

0.6%

Cantonese

0.6%

Mandarin

0.6%

Korean

0.6%

Navajo

0.6%

Arabic

0.6%
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Eligibility Worker Education

Schools

University of Phoenix

20.7%

California State University - Fresno

8.3%

University of Southern Mississippi

5.5%

California State University - San Bernardino

5.5%

Norfolk State University

5.3%

Jackson State University

5.3%

Liberty University

4.9%

Mississippi Valley State University

4.7%

Ashford University

4.5%

California State University - Los Angeles

4.5%

Fresno City College

4.3%

Strayer University

3.9%

Old Dominion University

3.2%

San Jose State University

3.2%

San Bernardino Valley College

3.0%

Humboldt State University

2.8%

Virginia Commonwealth University

2.6%

Capella University

2.6%

Mississippi State University

2.6%

Virginia State University

2.6%
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Majors

Business

21.9%

Social Work

9.7%

Psychology

8.8%

Criminal Justice

7.1%

Human Services

6.8%

Health Care Administration

5.8%

Sociology

5.6%

Accounting

4.9%

Liberal Arts

3.5%

Public Administration

3.0%

Medical Assisting Services

2.8%

General Studies

2.8%

Education

2.6%

Human Resources Management

2.4%

Nursing

2.4%

Legal Support Services

2.2%

Management

2.1%

Communication

2.0%

English

1.9%

Counseling Psychology

1.8%
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Degrees

Bachelors

36.5%

Other

22.2%

Masters

17.4%

Associate

14.4%

Certificate

6.0%

Diploma

1.9%

Doctorate

1.2%

License

0.4%
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Updated May 19, 2020