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  • Senior Eligibility Worker III (Albemarle)

    State of Virginia 3.4company rating

    Remote eligibility worker job

    Hiring Range: $62,415.95 to $68,986.05 Full Time or Part Time: Full Time Additional Detail Job Summary/ Objective: Performs responsible, equitable, professional, and technical work involving management of a benefits program caseload, respecting the broader needs of individual clients and their families. Performs specialized duties of unusual difficulty in eligibility work in an inclusive team environment.; responsible for serving as lead worker and providing training, mentoring and guidance to other Benefit Programs Specialists. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. Performs as a role model to the values of the County and department, and inspires others to embrace the values, vision and goals of the County and department. Articulates, supports, and applies the high-performance practices (continual quality and service improvements, participatory involvement, teamwork, data collection and analysis) of the department. Influences others by example and by persuasion to commit to County, Department, and unit goals. Supervisory Responsibilities: * None. Essential Functions: * Interviews applicants/recipients, adapting techniques to meet the needs/abilities of the client; * Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as, but not limited to SNAP, Medicaid, Temporary Assistance to Needy Families (TANF), Energy, General Relief, Auxiliary Grants, Refugee Cash and/or Medical Assistance; * Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for financial, medical and or other governmental programs; computes income and resource eligibility timely, accurately and completely based on complex state and federal guidelines; ensures clients receive maximum eligible benefits; * Explains available benefit programs, rights and responsibilities, other agency services and community resources identifies social problems and makes referrals to social workers as needed; * Researches, interprets, and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized; * Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Responds to appeal requests, prepares appeal summaries and all supporting documentation, and participates in appeal hearings; * Attends and participates in unit and agency meetings by sharing knowledge, experiences, and information; participates in agency workgroups and/or teams; attends and participates in ongoing training, learning, and growth opportunities; * Monitors case records for accurate computation and policy application. * Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff. * Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases. * Provides Supervisor with information about unit's performance, and provides input into job performance evaluations. * Performs duties with less supervision and other related duties as assigned. Competency: Knowledge/ Skills/Abilities: * Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations * Knowledge of current social, economic and health problems and of human behavior and social functioning. * Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems; * Knowledge of interviewing techniques such as data collection and investigation. * Ability to analyze information and policy and determine from a variety of sources missing information and gaps; * Ability to access data such as estates, retirement accounts, and real estate, * Ability to work effectively within and around teams. * Skills in operating a computer and software. * High level of attention to detail. * Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency's Quality Caseload Standards. * Ability to establish and maintain effective working relationships within a team environment. * Ability to analyze facts and policy accurately. * Ability to exercise sound judgment in arriving at conclusions. * Ability to communicate complex ideas effectively, orally and in writing. * Ability to prepare clear and concise reports. * Ability to organize/manage own work schedule. * Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects. Required Education and Experience: * High school diploma supplemented with additional training and related work experience in benefits programs. * Completion of required Benefit Programs training OR any equivalent combination of training and experience. * Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy. Preferred Qualifications/Certifications: * Strongly preferred, but not required: * Bachelor's degree * At least 2 years of experience as an Eligibility Worker * Experience working in the automated systems for Benefit Programs in Virginia * Experience working effectively and successfully within a team * Experience working with populations with limited English proficiency Physical and Mental Requirements: * Administers to the public; works typically in an office setting and/or telework environment. * May involve frequent walking or standing, and light lifting. * Daily contact with clients, and the community. * Regular operation of office equipment and occasional operation of vehicles. Remote Work: This position is eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth. PLEASE INCLUDE COVER LETTER, RESUME AND THREE REFERENCES Contact Information: For questions related to this posting, please contact: Kiersten Trader ********************
    $62.4k-69k yearly Easy Apply 5d ago
  • Case Worker

    Salvation Army USA 4.0company rating

    Eligibility worker job in Worthington, OH

    Classification: Part-Time, Non-Exempt, 25 hours/week, Monday - Friday, 9:00a.m. - 2:30 p.m. with a 30-minute unpaid meal break. Salary: $16.00 per hour Job Focus: This position is responsible for Material Assistance Services at the Chapel at Worthington Woods Worship and Service Center location. Material Assistance services include operating the food pantry, completing rent and utility assistance applications, and registration for Christmas Cheer. This position will work in harmony with the Corps Officer to carry out The Salvation Army's mission and ministry. Benefits: * A great place to work while helping those who come to us for needed services. * Generous paid time off every year that includes 13 Holidays, 10 days of accrued vacation, and 12 sick days. * Pension Plan, no employee contribution * Fun monthly events and contests. Regularly scheduled team building opportunities, Holiday parties, Picnic. * Work Environment: regular one-on-one meetings with supervisor. Qualifications * An understanding of and passion for The Salvation Army's mission and ministry * HS Diploma or equivalent * Volunteer or work experience in a social work/ministry setting strongly preferred. * Strong written and verbal communication skills * Able to maintain strict confidentiality. * Strong organizational skills * Proficient in Microsoft Word, PowerPoint, and Excel * Ability to lift at least 50 lbs. and move a loaded pallet of food. * Able to work well with individuals with varying needs. * Have ability to handle difficult situations in a professional manner. * Valid Ohio Driver's license and the ability to obtain and maintain driving privileges per Salvation Army insurance standards. * At least 21 years old with the ability to drive a box truck. The Salvation Army's Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.
    $16 hourly Auto-Apply 12d ago
  • Head Start Eligibility Specialist

    The Mid-America Regional Council 3.8company rating

    Remote eligibility worker job

    The Eligibility Specialist will work as part of a team of Eligibility Specialists who, in collaboration with the ERSEA Manager and ERSEA Coordinator, will support all aspects of the recruitment and application process to identify eligible families and ensure full enrollment for the Head Start and Early Head Start programs. About the Mid-America Regional Council MARC, the association of local governments and metropolitan planning organization for the bistate Kansas City region, promotes and supports cooperation on regional issues, including transportation, the environment, our workforce and economy, aging services, community development, quality early learning, public safety communications and emergency services. MARC has a collaborative work environment with a culture based on integrity, innovation, diversity and inclusion, excellence in performance and service leadership. About this position This position is responsible for assisting in the scheduling process and completing the Head Start/Head Start application process with all prospective families to assess eligibility and provide appropriate community resources or referrals as needed. Eligibility Specialist will keep detailed, accurate records of each application using the ChildPlus database system. What you'll do Support the scheduling process for applications of prospective new families. Support clients and/or collaborate with site staff as needed during the documentation gathering phase. This may include sharing a list of relevant items to bring and/or answering questions through multiple modes of communication prior to the application appointment. Review all information provided by families prior to appointments. Contact clients at a minimum within one business day prior to confirm intake appointments, answer questions, and assist with changes in scheduling preferences. Provide an individualized face-to-face interview application with clients. Treat clients with compassion, respect, and dignity to provide the highest customer service experience throughout the process. Promote a consistent exchange of information in a professional manner while maintaining confidentiality during application appointments and phone calls. Provide resources and referrals to prospective families as needed throughout the application process. Maintain the highest attention to detail during the data entry and full completion of each application to ensure precise recordkeeping and reporting information in accordance to MARC Head Start policies & procedures. Complete all MARC Head Start paperwork with the client during the application appointment to ensure a smooth transition to designated programming. Use the information gathered to determine whether a family is eligible for Head Start or Early Head Start services and support the family in identifying which location best fits their needs. Make corrections as needed based on feedback provided by the Eligibility Coordinator/ERSEA Manager within the required timelines. Attend and participate in MARC Head Start staff meetings and other internal collaborations. Participate in community events and any required training provided by MARC. Maintain a thorough knowledge and understanding of Head Start Performance Standards, the Head Start Act and related regulations regarding Eligibility. Maintain knowledge and awareness of all MARC Head Start program options and site-based details within Clay, Jackson and Platte counties to provide an overview for clients seeking assistance to locate the best fit for their specific needs. Other related duties as needed. About you Skills you'll need Ability to communicate effectively and respectfully (verbally, in writing and non-verbally) with a wide range of constituents and diverse populations, including diverse socio-economic, ability/disability, rural/urban, racial, ethnic, age, gender, family make-up and education levels. Demonstrated problem solving skills. Ability to work with diverse constituencies in a professional manner. Ability to work in a multicultural environment. Strong organizational skills. Displays thoroughness and attention to detail as evidenced through prior experience. Ability to set priorities, organize time efficiently and handle multiple demands. Interpersonal skills necessary to effectively interact with internal staff and outside organizations to successfully present information, respond to general questions, and consult with others. Manage own time, priorities, and resources to achieve goals. Diligently attend to details and pursues quality in accomplishing tasks. Listen to others and communicates in an effective manner. Focuses on results and desired outcomes and how best to achieve them to get the job done. Ensures that work is complete and accurate; independently follows up with others to ensure that agreements and commitments have been fulfilled. Basic requirements Minimum of high school diploma / GED is required. Bachelor's degree in a human service field such as early childhood education, family services, or social work preferred. Experience working with computers, including Microsoft Office applications is required. Experience in Head Start is strongly preferred. Experience with the ChildPlus database is strongly preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasional need to lift typical office items, including small furniture, some equipment, boxes, etc. May be required to lift up to 20 pounds. Travel by car, bus, airplane or train may also be required associated with attendance at conferences, meetings and other duties carried out at distant locations in and out of state and in some cases where some overnight travel may be required. Noise level in work environment may be moderate to loud. Must be available, as requested, for a variety of evening and weekend meetings as well as social and community events. Salary and benefits Starting salary for this position is from $46,000 to $50,000 per year, depending upon qualifications. MARC offers an attractive team-oriented work environment along with a competitive fringe benefit package. MARC offers employees flexibility to work remotely for up to two days per work week.
    $46k-50k yearly Auto-Apply 7d ago
  • Eligibility Technician (Eligibility Technician) (4452-12)

    Hamilton County, Ohio 2.9company rating

    Remote eligibility worker job

    Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits and Generous Paid Time Off 11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: Open until filled WORK LOCATION: Job & Family Services Family and Adult Assistance 222 E. Central Parkway Cincinnati, Ohio 45202 WORK HOURS: Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule) HOURLY PAY: $20.60 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): Associate degree OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing, office/information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent. All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills. JOB DUTIES (SUMMARY): Interviews applicants/recipients to determine their eligibility for public assistance (i.e., TANF, Medicaid, nursing home, supplemental and emergency assistance, foster care; all public assistance programs including food stamps) through office or home visits; computes applicants budget; verifies all documentation submitted to support request for assistance in accordance with public assistance guidelines; approves or denies applications; explains to recipients their rights, income maintenance procedures and other available welfare services; refers applicants and recipients to other welfare units, community and/or government agencies when appropriate (i.e., social services, Bureau of Employment Services, Social Security. Receives and investigates complaints concerning lost, stolen or undelivered assistance checks; prepares and maintains case records regarding applicant/recipient eligibility status for assistance programs to include address changes; household composition, assistance needs, resources and income and other necessary entries; prepares notification letters informing recipients of suspension, reduction or termination of assistance; prepares and refers form to investigation unit to report cases of suspected fraud or over-issuance; assists applicants and recipients in completing assistance or hearing appeal forms; appears with client in hearings or prepares summaries and appears in hearings upon request; processes corrections in cases identified by quality control; answers routine inquiries either by telephone or correspondence; completes special data assignments. Performs other related duties as assigned. Attends necessary training as required. BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee
    $20.6 hourly 60d+ ago
  • Case Worker

    The Salvation Army 4.0company rating

    Eligibility worker job in Worthington, OH

    Classification: Part-Time, Non-Exempt, 25 hours/week, Monday - Friday, 9:00a.m. - 2:30 p.m. with a 30-minute unpaid meal break. Salary: $16.00 per hour Job Focus: This position is responsible for Material Assistance Services at the Chapel at Worthington Woods Worship and Service Center location. Material Assistance services include operating the food pantry, completing rent and utility assistance applications, and registration for Christmas Cheer. This position will work in harmony with the Corps Officer to carry out The Salvation Army's mission and ministry. Benefits: A great place to work while helping those who come to us for needed services. Generous paid time off every year that includes 13 Holidays, 10 days of accrued vacation, and 12 sick days. Pension Plan, no employee contribution Fun monthly events and contests. Regularly scheduled team building opportunities, Holiday parties, Picnic. Work Environment: regular one-on-one meetings with supervisor. Qualifications An understanding of and passion for The Salvation Army's mission and ministry HS Diploma or equivalent Volunteer or work experience in a social work/ministry setting strongly preferred. Strong written and verbal communication skills Able to maintain strict confidentiality. Strong organizational skills Proficient in Microsoft Word, PowerPoint, and Excel Ability to lift at least 50 lbs. and move a loaded pallet of food. Able to work well with individuals with varying needs. Have ability to handle difficult situations in a professional manner. Valid Ohio Driver's license and the ability to obtain and maintain driving privileges per Salvation Army insurance standards. At least 21 years old with the ability to drive a box truck. The Salvation Army's Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
    $16 hourly Auto-Apply 13d ago
  • Vermont Intake & Eligibility Specialist

    Public Consulting Group 4.3company rating

    Remote eligibility worker job

    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ****************************** This position is hybrid covering the areas of Brattleboro, Bennington, Springfield, and Manchester Vermont, requiring travel for in home visits within employee's county and region. The consistent use of independent judgment in interpreting policies, evaluating client needs, and determining appropriate courses of action. The specialist is empowered to make decisions that directly impact client eligibility outcomes and service access.Duties and Responsibilities: Accept applications for services and collect required documentation. Exercise independent judgment in interpreting eligibility criteria and advising clients on complex application scenarios, ensuring alignment with regulatory guidelines. Coordinate needs assessments (SIS-A for individuals 16 and over and Needs Assessment for individuals 15 and under). Submit complete applications to the State per regulatory guidelines. Ensure compliance with eligibility requirements in accordance with State System Care Plans. Provide live phone support during State business hours (8:00 AM-4:30 PM EST); respond within one business day to messages left after hours. Maintain accurate and timely documentation in State databases and case management systems. Choice Counseling Provide interactive, short-term, consumer-directed support for individuals exploring case management options. Apply discretion in tailoring counseling approaches to individual client circumstances, using professional judgment to guide service selection and resource recommendations. Develop and maintain scripts, decision trees, and job aids to support consistent delivery of counseling services. Participate in State-provided initial training and maintain up-to-date knowledge through ongoing training. Intake and Referral Support Receive and process calls, and electronic inquiries (email, phone, fax) related to developmental disabilities services. Confirm receipt of documents and follow up as needed. Document case notes and call outcomes in a timely and accurate manner. Refer individuals to appropriate resources and services. Outreach and Community Engagement Assist in the implementation of an annual community engagement strategy to raise awareness of DS services. Distribute approved marketing materials (brochures, digital content, newsletters, toolkits). Conduct or support community engagement events such as workshops, information sessions, and webinars. Serve as a liaison to the public and key stakeholders by providing clear, consistent messaging and education. Administrative and Quality Assurance Activities Comply with ADRC and CLW documentation protocols. Independently identify areas for process improvement and contribute to the development of quality assurance protocols, demonstrating discretion in prioritizing and implementing solutions Assist in accurate data collection and reporting to meet contract requirements. Uphold confidentiality, security protocols, and State policies in all aspects of work. Required Skills Solid understanding of eligibility criteria and service options within a DS Program and Services. Competency in applying quality customer service principles in a high-volume call center or service setting. Knowledge of disability rights, independent living philosophy, and consumer-directed services. Strong organizational, documentation, and problem-solving skills. Excellent communication and interpersonal skills, with sensitivity to diverse populations. Ability to work independently and collaboratively in a remote team environment. Familiarity with Medicaid regulations and relevant state and federal laws. Proficiency in creating and using decision support tools (scripts, job aids, decision trees). Qualifications Education Bachelor's degree in social work, human services, business administration, or a related field; equivalent experience considered. Experience 1-3 years of experience working with individuals with disabilities, in long-term care, community health, case management, or similar settings. Working Conditions Hybrid - Local to Brattleboro, Bennington, Springfield, and Manchester Vermont area Must have reliable transportation for onsite, in-person meetings if requested Must have reliable internet and phone services The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. #LI #LI-LR1 #LI-remote Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-$65,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
    $55k-65k yearly Auto-Apply 22d ago
  • Benefits And Eligibility Specialist

    Arizona Department of Administration 4.3company rating

    Remote eligibility worker job

    DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SPECIALIST Job Location: Division of Employment and Rehabilitation Services (DERS) Unemployment Insurance Administration (UIA) 1789 W. Jefferson St., Phoenix, AZ 85007 4760 S. Park Ave., Tucson, AZ 85714 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. This position has an initial in-office training period of one (1) year minimum. Posting Details: Salary: $18.6159 - $20.0449/ hourly ($38,721.07 - $41,693.39 annually) Grade: 18 Closing Date: Open until sufficient resumes are received Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist (BES) with the Unemployment Insurance Administration (UIA). This position is responsible for reviewing applications for various public assistance programs and determining the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: ● Perform interactive interviews to elicit eligibility information to determine eligibility for government programs based on income levels, household composition, etc. Review applications for eligibility to ensure they meet all program requirements. ● Initiate and process applications through automated systems; determine the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results; enter and retrieve numerical and narrative data and issue benefits from an automated computer system. ● Interact with clients to provide information about program eligibility requirements, program rules and regulations, and application procedures; assist clients in completing applications for program eligibility; identify needs and make appropriate referrals for health, social, and/or employment services. ● Monitor ongoing eligibility by obtaining periodic updated information of eligibility factors and take appropriate actions on changes. ● Attend and participate in staff meetings, trainings, presentations, and orientations. ● Respond to questions and complaints of clients in person, by telephone, mail and/or email communication. Knowledge, Skills & Abilities (KSAs): ● Knowledge of laws, rules, regulations, policies, and procedures governing eligibility for diverse public assistance programs and related case administrative techniques. ● Knowledge of principles and practices of effective customer service. ● Knowledge of computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. ● Skill in written and verbal communication to explain and interpret federal and state laws, statutes, rules, regulations, and guidelines applicable to the area of the assignment. ● Skill in time management, organization, and problem solving. ● Ability to apply the policies, procedures, and programs. ● Ability to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs and the case administration of these programs. ● Ability to use fact finding techniques and perform in-depth and interactive interviewing. ● Ability to review a variety of tax documents to obtain needed household filing information. ● Ability to explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural, and educational backgrounds. ● Ability to detect and evaluate potential fraudulent situations. Selective Preference(s): The ideal candidate for this position will have: ● High School diploma or GED and one (1) year of experience performing eligibility reviews or one (1) year of customer service experience. Pre-Employment Requirements: ● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. ● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). ● Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact HR Analyst Brian Hemminger at ************** or email ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************** or emailing ************************. Requests should be made as early as possible to allow time to arrange the accommodation.
    $38.7k-41.7k yearly 10d ago
  • Medicaid Eligibility Specialist (Hybrid) - Gaithersburg, MD

    Meduit 3.8company rating

    Remote eligibility worker job

    *Candidates must reside within a commutable distance of Gaithersburg, MD, or the Greater DC Metro area to attend a mandatory 2-week onsite training period. The role is remote thereafter.* Support your community & help them thrive at Meduit! As a Medicaid Eligibility Specialist, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid. You will regularly connect with government offices via phone to establish eligibility on behalf of patients. If you thrive on seeing the need & helping the community by making a tangible difference in their lives, apply today! Key Responsibilities Conduct fact-finding interviews with patients who are seeking Medicaid and / or other community benefits Complete Medicaid and other applicable applications/releases Monitor all applicants who are eligible for Medicaid or other financial assistance or coverage plans, as required Successfully coordinate and manage the portfolio of applicants with support staff Work as a team player to meet both personal and group or office goals Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems Ensure all supporting documents, including applications and receipts, are obtained and filed timely Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients' compliance programs Essential Skills Compassion Communication Problem-solving Teamwork Required Qualifications Must reside within a commutable distance of Gaithersburg, MD, or the Greater DC Metro area to attend a mandatory 2-week onsite training period. High School Diploma/GED Proficiency with Microsoft Teams & Outlook Excellent communication and interpersonal skills Strong organizational skills May work occasional evenings and Saturdays Preferred Qualifications Experience with Georgia Medicaid Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and Insurance Experience with medical billing/claims processing Additional Information Pay: $19-23/hr Schedule: 8:00am - 4:30pm, M-F Eastern Time Zone Location: Hybrid - Onsite in Gaithersburg, MD to start - Remote thereafter Training: 2 weeks paid training in Gaithersburg, MD (18310 Montgomery Village Ave, Gaithersburg, MD 20879) Anticipated start date: 01/12/2025 Background check: As a condition of employment, a pre-employment background check will be conducted What we offer: Steady work schedule Full comprehensive Paid Training Program (3+ weeks) Medical, Dental, and Vision insurance HSA and FSA available 401(K)plans with company match PTO and Paid holidays Employer paid life insurance and long-term disability Internal company growth What we do: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at ****************** Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class. #LI-Hybrid
    $19-23 hourly 12d ago
  • Eligibility Denial Specialist I

    University of Texas Southwestern Medical Center 4.8company rating

    Remote eligibility worker job

    WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY The Department of Revenue Cycle at UT Southwestern Medical Center has a new employment opportunity available for the role of Eligibility Denial Specialist I MSP. This position is responsible for researching basic denied claims based on eligibility to ensure correct payers are billed timely on submitted insurance claims. The duties for this position will consist of but not limited to the following: * Verifying insurance * Updating registration * Working high volume denial inventory * One on one training along with detailed tip sheets * Parkland Charity knowledge helpful Shift: Flex-shift from 0600-5:00pm, 8-hours per day Work From Home (WFH): This is a work from home position. Applicants must live within the state of Texas. Additional details related to this will be discussed as part of the interview process. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: * PPO medical plan, available day one at no cost for full-time employee-only coverage * 100% coverage for preventive healthcare-no copay * Paid Time Off, available day one * Retirement Programs through the Teacher Retirement System of Texas (TRS) * Paid Parental Leave Benefit * Wellness programs * Tuition Reimbursement * Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required * Education High School Diploma or equivalent and * Experience 2 years of medical billing, claims processing, and/or insurance eligibility May consider medical billing certifications or graduate degrees in lieu of experience. JOB DUTIES * Review, research and resolve basic denied insurance claims based on eligibility through the billing system, including Medicaid, Medicare, Worker's Compensation, Mental Health payers and third-party payers. * Interpret Explanation of Benefits from insurance companies on denied claims. * Contact payers via website, phone and/or correspondence regarding claims denied for eligibility. * Contact patients and assist with Coordination of Benefits or other coverage denials. * Works in up to two professional billing service areas. * Updates registration and demographic information in at least two hospital billing service areas. * Review and resolve any Visit Filing order changes. * Functions as a liaison between clinical departments and third party payers. * Completes special projects as requested. * Identifies problems and inconsistencies by using management reports; summarizes findings and makes recommendations to resolve billing issues in an effort to maximize collections. * Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. * Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
    $30k-36k yearly est. 5d ago
  • Insurance Education & Eligibility Specialist/Full Time/Remote - Michigan/Northern Ohio Residents

    Henry Ford Hospital 4.6company rating

    Remote eligibility worker job

    The Insurance Education and Eligibility Specialist is a strategic contributor responsible for developing advanced insurance education content that supports system-wide process improvement. This role is focused on creating high-level educational materials and workflow guidance that other departments can leverage to address operational barriers and enhance insurance-related accuracy. Reporting to department leadership, the specialist brings deep expertise in insurance protocols, payor systems, and eligibility workflows. They analyze complex data, identify systemic issues, and translate findings into actionable training resources that empower teams across the organization to improve processes, reduce errors, and ensure proper reimbursement within the healthcare system EDUCATION/EXPERIENCE REQUIRED: * Bachelor's degree in healthcare, business administration, or a related field; equivalent experience in training or education may be considered. * Minimum of four (4) years of professional healthcare experience required. * Strong background in healthcare revenue cycle and insurance verification preferred. * Experience in a large, complex, integrated healthcare organization strongly preferred. * Epic experience preferred. Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word. * Exceptional problem-solving and analytical skills. * Excellent oral and written communication skills, especially in developing educational content. * Demonstrated ability to work independently, manage multiple priorities, and meet deadlines. * Deep understanding of insurance workflows, payor requirements, and eligibility systems. * Commitment to the mission and goals of Henry Ford Health and the Revenue Cycle team. Additional Information * Organization: Corporate Services * Department: Insurance Verification * Shift: Day Job * Union Code: Not Applicable
    $28k-31k yearly est. 18d ago
  • Insurance Eligibility Specialist Inter

    Global Channel Management

    Eligibility worker job in Cincinnati, OH

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Job Description eligibility updates, document approvals, and document uploading. Qualifications call center insurance eligibility customer service benefits 2-3 years Additional Information $15/hr 3 MONTHS
    $15 hourly 60d+ ago
  • Head Start Eligibility Specialist

    Mid-America Regional Council 3.8company rating

    Remote eligibility worker job

    Job Description The Eligibility Specialist will work as part of a team of Eligibility Specialists who, in collaboration with the ERSEA Manager and ERSEA Coordinator, will support all aspects of the recruitment and application process to identify eligible families and ensure full enrollment for the Head Start and Early Head Start programs. About the Mid-America Regional Council MARC, the association of local governments and metropolitan planning organization for the bistate Kansas City region, promotes and supports cooperation on regional issues, including transportation, the environment, our workforce and economy, aging services, community development, quality early learning, public safety communications and emergency services. MARC has a collaborative work environment with a culture based on integrity, innovation, diversity and inclusion, excellence in performance and service leadership. About this position This position is responsible for assisting in the scheduling process and completing the Head Start/Head Start application process with all prospective families to assess eligibility and provide appropriate community resources or referrals as needed. Eligibility Specialist will keep detailed, accurate records of each application using the ChildPlus database system. What you'll do Support the scheduling process for applications of prospective new families. Support clients and/or collaborate with site staff as needed during the documentation gathering phase. This may include sharing a list of relevant items to bring and/or answering questions through multiple modes of communication prior to the application appointment. Review all information provided by families prior to appointments. Contact clients at a minimum within one business day prior to confirm intake appointments, answer questions, and assist with changes in scheduling preferences. Provide an individualized face-to-face interview application with clients. Treat clients with compassion, respect, and dignity to provide the highest customer service experience throughout the process. Promote a consistent exchange of information in a professional manner while maintaining confidentiality during application appointments and phone calls. Provide resources and referrals to prospective families as needed throughout the application process. Maintain the highest attention to detail during the data entry and full completion of each application to ensure precise recordkeeping and reporting information in accordance to MARC Head Start policies & procedures. Complete all MARC Head Start paperwork with the client during the application appointment to ensure a smooth transition to designated programming. Use the information gathered to determine whether a family is eligible for Head Start or Early Head Start services and support the family in identifying which location best fits their needs. Make corrections as needed based on feedback provided by the Eligibility Coordinator/ERSEA Manager within the required timelines. Attend and participate in MARC Head Start staff meetings and other internal collaborations. Participate in community events and any required training provided by MARC. Maintain a thorough knowledge and understanding of Head Start Performance Standards, the Head Start Act and related regulations regarding Eligibility. Maintain knowledge and awareness of all MARC Head Start program options and site-based details within Clay, Jackson and Platte counties to provide an overview for clients seeking assistance to locate the best fit for their specific needs. Other related duties as needed. About you Skills you'll need Ability to communicate effectively and respectfully (verbally, in writing and non-verbally) with a wide range of constituents and diverse populations, including diverse socio-economic, ability/disability, rural/urban, racial, ethnic, age, gender, family make-up and education levels. Demonstrated problem solving skills. Ability to work with diverse constituencies in a professional manner. Ability to work in a multicultural environment. Strong organizational skills. Displays thoroughness and attention to detail as evidenced through prior experience. Ability to set priorities, organize time efficiently and handle multiple demands. Interpersonal skills necessary to effectively interact with internal staff and outside organizations to successfully present information, respond to general questions, and consult with others. Manage own time, priorities, and resources to achieve goals. Diligently attend to details and pursues quality in accomplishing tasks. Listen to others and communicates in an effective manner. Focuses on results and desired outcomes and how best to achieve them to get the job done. Ensures that work is complete and accurate; independently follows up with others to ensure that agreements and commitments have been fulfilled. Basic requirements Minimum of high school diploma / GED is required. Bachelor's degree in a human service field such as early childhood education, family services, or social work preferred. Experience working with computers, including Microsoft Office applications is required. Experience in Head Start is strongly preferred. Experience with the ChildPlus database is strongly preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasional need to lift typical office items, including small furniture, some equipment, boxes, etc. May be required to lift up to 20 pounds. Travel by car, bus, airplane or train may also be required associated with attendance at conferences, meetings and other duties carried out at distant locations in and out of state and in some cases where some overnight travel may be required. Noise level in work environment may be moderate to loud. Must be available, as requested, for a variety of evening and weekend meetings as well as social and community events. Salary and benefits Starting salary for this position is from $46,000 to $50,000 per year, depending upon qualifications. MARC offers an attractive team-oriented work environment along with a competitive fringe benefit package. MARC offers employees flexibility to work remotely for up to two days per work week.
    $46k-50k yearly 11d ago
  • Medicaid Eligibility Specialist - Bilingual (Spanish)

    Meduit 3.8company rating

    Eligibility worker job in Cincinnati, OH

    Support our healthcare partners & help them thrive at Meduit! The Medicaid Eligibility Specialist will work onsite at our client hospitals to screen uninsured patients for potential program eligibility for Medicaid and other available funding sources. This individual will assist the patient in completing required applications and gathering additional documentation. The Medicaid Eligibility Specialist will coordinate working with local Department of Health and Human Services offices and / or other state / government offices, in an effort to determine programs eligibility. If you're a skilled communicator eager to make a tangible difference in the healthcare ecosystem, apply today! Key Responsibilities Adhere to all policies and procedures and understand company handbook Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients' compliance programs Conduct financial fact-finding interviews with patients who are seeking Medicaid and / or other community benefits Complete Medicaid and other applicable applications/releases Utilize tools, including computer programs, when indicated  Monitor all applicants who are eligible for Medicaid or other financial assistance, or coverage plans, as required Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems Ensure all supporting documents, including applications and receipts, are obtained and filed timely Successfully help coordinate and manage the portfolio of applicants with headquarters support staff Work as a team player to meet both personal and group or office goals Other duties as assigned  Required Qualifications H.S. Diploma/GED Bilingual in English & Spanish May work occasional evenings and Saturdays Must have high integrity Have a positive attitude and demonstrate teamwork Competencies To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions: Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria  Excellent verbal and written communication and interpersonal skills Ability to work independently with minimal supervision, within a team setting Proficient with Microsoft Office   Ability to analyze issues and make judgments about appropriate steps toward solutions Strong and professional telephone communication skills Experience with electronic health record or similar software program Knowledge of applicable federal and state regulations Additional Information Pay: $18-20/hr Schedule: 40 hrs per week; M-F Location: 3188 Bellevue Ave, Cincinnati, OH 45219, USA Background check: As a condition of employment, a pre-employment background check will be conducted What we offer: Steady work schedule Medical, Dental, and Vision insurance HSA and FSA available 401(K)plans with company match PTO and Paid holidays Employer paid life insurance and long-term disability Internal company growth What we do: Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at ****************** Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class. #LI-Onsite
    $18-20 hourly 60d+ ago
  • Insurance Eligibility Specialist Inter

    Global Channel Management

    Eligibility worker job in Cincinnati, OH

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Job Description eligibility updates, document approvals, and document uploading. Qualifications call center insurance eligibility customer service benefits 2-3 years Additional Information $15/hr 3 MONTHS
    $15 hourly 16h ago
  • Senior Eligibility Worker III (Albemarle)

    LDSS External Career Portal

    Remote eligibility worker job

    Job Summary/ Objective: Performs responsible, equitable, professional, and technical work involving management of a benefits program caseload, respecting the broader needs of individual clients and their families. Performs specialized duties of unusual difficulty in eligibility work in an inclusive team environment.; responsible for serving as lead worker and providing training, mentoring and guidance to other Benefit Programs Specialists. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. Performs as a role model to the values of the County and department, and inspires others to embrace the values, vision and goals of the County and department. Articulates, supports, and applies the high-performance practices (continual quality and service improvements, participatory involvement, teamwork, data collection and analysis) of the department. Influences others by example and by persuasion to commit to County, Department, and unit goals. Supervisory Responsibilities: None. Essential Functions: Interviews applicants/recipients, adapting techniques to meet the needs/abilities of the client; Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as, but not limited to SNAP, Medicaid, Temporary Assistance to Needy Families (TANF), Energy, General Relief, Auxiliary Grants, Refugee Cash and/or Medical Assistance; Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for financial, medical and or other governmental programs; computes income and resource eligibility timely, accurately and completely based on complex state and federal guidelines; ensures clients receive maximum eligible benefits; Explains available benefit programs, rights and responsibilities, other agency services and community resources identifies social problems and makes referrals to social workers as needed; Researches, interprets, and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized; Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Responds to appeal requests, prepares appeal summaries and all supporting documentation, and participates in appeal hearings; Attends and participates in unit and agency meetings by sharing knowledge, experiences, and information; participates in agency workgroups and/or teams; attends and participates in ongoing training, learning, and growth opportunities; Monitors case records for accurate computation and policy application. Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff. Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases. Provides Supervisor with information about unit's performance, and provides input into job performance evaluations. Performs duties with less supervision and other related duties as assigned. Competency: Knowledge/ Skills/Abilities: Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations Knowledge of current social, economic and health problems and of human behavior and social functioning. Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems; Knowledge of interviewing techniques such as data collection and investigation. Ability to analyze information and policy and determine from a variety of sources missing information and gaps; Ability to access data such as estates, retirement accounts, and real estate, Ability to work effectively within and around teams. Skills in operating a computer and software. High level of attention to detail. Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency's Quality Caseload Standards. Ability to establish and maintain effective working relationships within a team environment. Ability to analyze facts and policy accurately. Ability to exercise sound judgment in arriving at conclusions. Ability to communicate complex ideas effectively, orally and in writing. Ability to prepare clear and concise reports. Ability to organize/manage own work schedule. Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects. Required Education and Experience: High school diploma supplemented with additional training and related work experience in benefits programs. Completion of required Benefit Programs training OR any equivalent combination of training and experience. Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy. Preferred Qualifications/Certifications: Strongly preferred, but not required: Bachelor's degree At least 2 years of experience as an Eligibility Worker Experience working in the automated systems for Benefit Programs in Virginia Experience working effectively and successfully within a team Experience working with populations with limited English proficiency Physical and Mental Requirements: Administers to the public; works typically in an office setting and/or telework environment. May involve frequent walking or standing, and light lifting. Daily contact with clients, and the community. Regular operation of office equipment and occasional operation of vehicles. Remote Work: This position is eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth. **PLEASE INCLUDE COVER LETTER, RESUME AND THREE REFERENCES Contact Information: For questions related to this posting, please contact: Kiersten Trader ktrader@albmarle.org
    $32k-41k yearly est. Auto-Apply 17d ago
  • Senior Eligibility Worker III (Albemarle)

    Virginia Department of Social Services

    Remote eligibility worker job

    Job Summary/ Objective: Performs responsible, equitable, professional, and technical work involving management of a benefits program caseload, respecting the broader needs of individual clients and their families. Performs specialized duties of unusual difficulty in eligibility work in an inclusive team environment.; responsible for serving as lead worker and providing training, mentoring and guidance to other Benefit Programs Specialists. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. Performs as a role model to the values of the County and department, and inspires others to embrace the values, vision and goals of the County and department. Articulates, supports, and applies the high-performance practices (continual quality and service improvements, participatory involvement, teamwork, data collection and analysis) of the department. Influences others by example and by persuasion to commit to County, Department, and unit goals. Supervisory Responsibilities: None. Essential Functions: Interviews applicants/recipients, adapting techniques to meet the needs/abilities of the client; Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as, but not limited to SNAP, Medicaid, Temporary Assistance to Needy Families (TANF), Energy, General Relief, Auxiliary Grants, Refugee Cash and/or Medical Assistance; Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for financial, medical and or other governmental programs; computes income and resource eligibility timely, accurately and completely based on complex state and federal guidelines; ensures clients receive maximum eligible benefits; Explains available benefit programs, rights and responsibilities, other agency services and community resources identifies social problems and makes referrals to social workers as needed; Researches, interprets, and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized; Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Responds to appeal requests, prepares appeal summaries and all supporting documentation, and participates in appeal hearings; Attends and participates in unit and agency meetings by sharing knowledge, experiences, and information; participates in agency workgroups and/or teams; attends and participates in ongoing training, learning, and growth opportunities; Monitors case records for accurate computation and policy application. Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff. Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases. Provides Supervisor with information about unit's performance, and provides input into job performance evaluations. Performs duties with less supervision and other related duties as assigned. Competency: Knowledge/ Skills/Abilities: Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations Knowledge of current social, economic and health problems and of human behavior and social functioning. Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems; Knowledge of interviewing techniques such as data collection and investigation. Ability to analyze information and policy and determine from a variety of sources missing information and gaps; Ability to access data such as estates, retirement accounts, and real estate, Ability to work effectively within and around teams. Skills in operating a computer and software. High level of attention to detail. Ability to establish and maintain effective working relationships with clients, co-workers, management and the public consistent with the agency's Quality Caseload Standards. Ability to establish and maintain effective working relationships within a team environment. Ability to analyze facts and policy accurately. Ability to exercise sound judgment in arriving at conclusions. Ability to communicate complex ideas effectively, orally and in writing. Ability to prepare clear and concise reports. Ability to organize/manage own work schedule. Ability to plan, manage, coordinate, and prioritize multiple and varied activities and projects. Required Education and Experience: High school diploma supplemented with additional training and related work experience in benefits programs. Completion of required Benefit Programs training OR any equivalent combination of training and experience. Workers in this position are required to drive and they must meet the eligibility requirements of the County's safe driver policy. Preferred Qualifications/Certifications: Strongly preferred, but not required: Bachelor's degree At least 2 years of experience as an Eligibility Worker Experience working in the automated systems for Benefit Programs in Virginia Experience working effectively and successfully within a team Experience working with populations with limited English proficiency Physical and Mental Requirements: Administers to the public; works typically in an office setting and/or telework environment. May involve frequent walking or standing, and light lifting. Daily contact with clients, and the community. Regular operation of office equipment and occasional operation of vehicles. Remote Work: This position is eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth. **PLEASE INCLUDE COVER LETTER, RESUME AND THREE REFERENCES Contact Information: For questions related to this posting, please contact: Kiersten Trader ********************
    $32k-41k yearly est. Auto-Apply 17d ago

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