Eligibility worker resume examples from 2026
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How to write an eligibility worker resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the eligibility worker role.
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in eligibility worker-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some eligibility worker interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on an eligibility worker resume:
- Public Assistance Programs
- Social Services
- Medical Assistance
- Medi-Cal
- Customer Service
- Computer System
- TANF
- Community Resources
- Calfresh
- Eligibility Determination
- Financial Assistance
- Financial Data
- Process Applications
- Social Security
- Program Regulations
- State Regulations
- Food Stamp
- Legal Rights
- Scheduling Appointments
- Child Care
- Program Eligibility
- Financial Obligations
- Calworks
- Relief
- County Policies
- Corrective Action
- Declaration Forms
- Medical Care
- Eligibility Data
- Health Insurance
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write eligibility worker experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from eligibility worker resumes:
Work history example #1
Payment Processor
United Parcel Service
- Secured necessary FDA information into shipments and informed customers of changes.
- Helped to win business for multiple High priority accounts; Direct contact with FDA inspectors to resolve entry concerns.
- Trained other processors that achieved significant improvement in their progress.
- Assisted research department for special projects included but not limited to; processing manual adjustments, cash/credit move, Medicare/Medicaid reimbursement.
- Posted funds daily via ACH, Stable Asset wired fund systems, and manually to the correct trust account.
Work history example #2
Eligibility Worker
American Red Cross
- Delivered emergency communications to military commanders regarding soldiers and their families.
- Handled all military communication between families and military personnel.
- Provided referrals to other agencies when unable to provide service as an emergency communication message.
- Composed and delivered emergency communication messages with accuracy and discretion to domestic and overseas locations.
- Referred overpayment-benefits claims to a designated office or district.
Work history example #3
Community Advocate
Ledbury
- Utilized Communication Theory to engage the consumers' for individual and group therapy.
- Chaired Joint Commission on Accreditation of Healthcare Organizations compliance committee.
- Ensured plant groupings and displays are effectively merchandised and maintained.
- Received certifications in CPR/First Aid, HIPAA, and safe physical restraints toward aggressive individuals
- Assisted medical staff in the administration of prescribed medication and in medical emergencies including CPR and first aid as needed.
Work history example #4
Eligibility Worker
Xerox
- Interviewed consumers to determine eligibility requirement for Medicaid Insurance, QHP, and suggested referrals to Brokers.
- Reviewed budgets to verify they were correct and the applicant would receive the appropriate TANF and SNAP monthly benefit amounts.
- Answered calls and resolved issues SNAP, Medicaid, TANF and HIP recipients had in accordance with Federal Law.
- Helped applicants with the steps for TANF, SNAP, Medicaid programs.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2005 - 2005
Bachelor's Degree in sociology
California State University - San Bernardino, San Bernardino, CA
2005 - 2008
Highlight your eligibility worker certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on eligibility worker resumes:
- Medical Assistant
- Certified Nurse Assistant (CNA)
- Certified Professional - Human Resource (IPMA-CP)
- Certified Medical Office Manager (CMOM)
- Certified Medical Administrative Assistant (CMAA)