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Eligibility worker skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical eligibility worker skills. We ranked the top skills for eligibility workers based on the percentage of resumes they appeared on. For example, 9.5% of eligibility worker resumes contained public assistance programs as a skill. Continue reading to find out what skills an eligibility worker needs to be successful in the workplace.

15 eligibility worker skills for your resume and career

1. Public Assistance Programs

Public Assistance Programs are programs designed to improve the lives of members of the public by offering them the assistance they need either in cash or in-kind like foods, clothes, and everyday items. These programs are often offered by the government to alleviate poverty in the populace. NGOs are also involved in providing public assistance programs.

Here's how eligibility workers use public assistance programs:
  • Determined eligibility for federal public assistance programs
  • Analyzed, evaluated and verified financial, personal and social information to determine eligibility and benefit levels for public assistance programs.

2. Social Services

Here's how eligibility workers use social services:
  • Determined eligibility for individuals wanting to obtain benefits through Department of Social Services using the Eligibility Management System.
  • Provided information to customers about other Social Services programs and/or community resources.

3. Medical Assistance

Here's how eligibility workers use medical assistance:
  • Conduct interviews of clients or their designated representatives to make program determinations for the county medical assistance program.
  • Managed and conducted annual eligibility for over 1800 ongoing medical assistance case files.

4. Medi-Cal

Here's how eligibility workers use medi-cal:
  • Analyze financial and eligibility information to determine initial or continuing eligibility for CalWorks;Food Stamps; and Medi-Cal.
  • Determine the initial eligibility for Covered California or Medi-Cal health coverage through interactive interviewing and fact gathering.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how eligibility workers use customer service:
  • Process time sensitive customer service tasks, research policy to effectively administer services, and actively document to ensure accountability.
  • Determined eligibility to federal programs, Interview clients, worked closely with other government agencies and provided excellent customer service.

6. Computer System

Here's how eligibility workers use computer system:
  • Conduct office interviews and case processing by accessing an interactive computer system to gather necessary information regarding potential available income.
  • Determined eligibility of individuals applying for state benefits Entered large amounts of data into the state computer system

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7. TANF

Here's how eligibility workers use tanf:
  • Interviewed clients to determine eligibility for Medicaid, Food Stamp and TANF benefit programs; reinforced personal responsibility and promoted self-sufficiency.
  • Interpreted Federal and State policy to determine eligibility for various government assistance programs including SNAP benefits, TANF and Medicaid.

8. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how eligibility workers use community resources:
  • Explained eligibility requirements, form completion requirements, community resources for financial assistance, housing opportunities, and tenant selection methods.
  • Assist client by explaining program eligibility requirements, complete required forms and make referrals to other community resources.

9. Calfresh

Here's how eligibility workers use calfresh:
  • Determined eligibility to CalFresh and MediCal programs with regard to financial eligibility as well as citizenship, legal status, etc.
  • Utilized CalWin to determine eligibility for government aid such as CalFresh and MediCal.

10. Eligibility Determination

Here's how eligibility workers use eligibility determination:
  • Notarize statements and other documentation required for eligibility determination
  • Complete a Fact Research process and request any required vital, income, or property verification to determine accurate eligibility determination.

11. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how eligibility workers use financial assistance:
  • Determine initial/continuing eligibility for Supplemental Nutrition Assistance Program (SNAP) and financial assistance (both federally-funded and state-funded) programs.
  • Prepare case records related to client eligibility information and financial assistance received; update case records; submit required reports.

12. Financial Data

Here's how eligibility workers use financial data:
  • Elicit pertinent social, personal, and financial data necessary to determine eligibility and extent or amount of benefits.
  • Administered mathematical computations, evaluate and analyzed financial data, and interacted with the public on various levels.

13. Process Applications

Here's how eligibility workers use process applications:
  • Operate and navigate multiple computer programs necessary to confirm client information and process applications.
  • Interview individual or family applicants seeking public assistance; receive and process applications.

14. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how eligibility workers use social security:
  • Counseled clients on career goals job readiness and job stability and assisted with unemployment and social security applications.
  • Interviewed prospective recipients for Social Security Benefits.

15. Program Regulations

Here's how eligibility workers use program regulations:
  • Determine eligibility based on program regulations and determine amount of aid based on income and allowable deductions.
  • Acquired and maintained knowledge of public benefit program regulations and procedures using state regulations and county resources.
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List of eligibility worker skills to add to your resume

Eligibility worker skills

The most important skills for an eligibility worker resume and required skills for an eligibility worker to have include:

  • Public Assistance Programs
  • Social Services
  • Medical Assistance
  • Medi-Cal
  • Customer Service
  • Computer System
  • TANF
  • Community Resources
  • Calfresh
  • Eligibility Determination
  • Financial Assistance
  • Financial Data
  • Process Applications
  • Social Security
  • Program Regulations
  • State Regulations
  • Food Stamp
  • Legal Rights
  • Scheduling Appointments
  • Child Care
  • Program Eligibility
  • Financial Obligations
  • Calworks
  • Relief
  • County Policies
  • Corrective Action
  • Declaration Forms
  • Medical Care
  • Eligibility Data
  • Health Insurance
  • Client Eligibility
  • Eligibility Decisions
  • Walk-In Inquiries
  • Child Support
  • Federal Regulations
  • Narrative Data
  • Financial Resources
  • Fair Hearings
  • Program Benefits
  • Mmis
  • State Agencies
  • Housing Assistance
  • Payment Method
  • Emergency Assistance
  • Eligibility Factors
  • Management System
  • C-IV

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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