Member Service Representative jobs at Elite Fitness - 271 jobs
Member Services Representative
Elite Fitness 3.0
Member service representative job at Elite Fitness
Job DescriptionSpecial Skills: Strong customer service skills Responsibilities:
Membership Sales.
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Facilitate any messages on club software at member check-in.
Answer phones in courteous, helpful, professional manner.
Communicate special events to members and guests.
Maintain an atmosphere which makes members feel welcome.
Facilitate all member requests or forward to a manager.
Maintain professional disposition at all times.
Sell retail products.
Schedule memberservices: tanning, etc.
Facilitate payment of memberservices in accordance with company procedures.
Know club facility, services, and schedules.
Maintain a clean and organized work area.
Assist in all projects as delegated by club management.
Follow all policies and procedures in the Employee Handbook.
Opening and closing duties.
Meetings:
Monthly or Weekly Department Meetings
Employee Training Meetings
$29k-38k yearly est. 8d ago
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Park Services Associate
Six Flags Great Adventure 4.1
Jackson, NJ jobs
Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the streets to refreshing the restrooms and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape and sanitary.
Responsibilities:
The cleaning and disinfecting of all areas that guests and associates come in contact with including (but not limited to) the following:
Trash can lids
Park benches
Patio table seats
Lockers
Hand rails
Restrooms
Door handles
Qualifications:
MUST BE AVAILABLE WEEKENDS
Must be 14 years and older (Subject to change at any time).
Must have good customer service skills.
Must be able to read and understand English.
Must be able to give directions.
Must be able to read chemical labels and Safety Data Sheets of cleaning substances.
Must be able to stand for long periods and walk the park on a continual basis.
Must be able to work in all weather conditions.
Must be able to lift up to 25 pounds.
Must be able to carry a backpack.
Must be able to wear PPE.
Must be able to manage multiple tasks and to execute quickly.
Must be able to work varied hours, including nights, weekends and holidays.
$25k-32k yearly est. Auto-Apply 3d ago
Guest Service Representative
Six Flags Great Adventure 4.1
Jackson, NJ jobs
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
Answer guest questions and give proper guidance when necessary.
Offer appropriate compensation based on the guest's concern.
Promote the park with the utmost enthusiasm and pride while interacting with Guests.
Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
Ensure that imagine, cleanliness, and courtesy standard requirements are met.
Develop a positive relationship with all in-park departments.
Qualifications:
Must be at least 16 years old.
Must have an outgoing personality with a willingness to approach and actively engage guests.
Must possess knowledge of computers and adapt to changes within computer software applications.
Must possess an organized approach to work with the ability to multi-task.
Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
Must be able to work efficiently in a fast-paced and ever-changing environment.
Must be able to quickly adapt to and enforce changing policies and procedures.
Must be willing to assist in other aspects of the department when requested.
Must be comfortable assisting and issuing attraction access passes to guests with disabilities.
$23k-31k yearly est. Auto-Apply 3d ago
Park Services Associate
Six Flags Great Adventure Careers 4.1
Vista Center, NJ jobs
Overview: Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the streets to refreshing the restrooms and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape and sanitary. Responsibilities: The cleaning and disinfecting of all areas that guests and associates come in contact with including (but not limited to) the following: * Trash can lids * Park benches * Patio table seats * Lockers * Hand rails * Restrooms * Door handles Qualifications: * MUST BE AVAILABLE WEEKENDS * Must be 14 years and older (Subject to change at any time). * Must have good customer service skills. * Must be able to read and understand English. * Must be able to give directions. * Must be able to read chemical labels and Safety Data Sheets of cleaning substances. * Must be able to stand for long periods and walk the park on a continual basis. * Must be able to work in all weather conditions. * Must be able to lift up to 25 pounds. * Must be able to carry a backpack. * Must be able to wear PPE. * Must be able to manage multiple tasks and to execute quickly. * Must be able to work varied hours, including nights, weekends and holidays.
$25k-33k yearly est. 3d ago
Guest Service Representative
Six Flags Great Adventure Careers 4.1
Vista Center, NJ jobs
Overview: Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest. Responsibilities: * Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. * Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. * Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest. * Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. * Answer guest questions and give proper guidance when necessary. * Offer appropriate compensation based on the guest's concern. * Promote the park with the utmost enthusiasm and pride while interacting with Guests. * Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. * Ensure that imagine, cleanliness, and courtesy standard requirements are met. * Develop a positive relationship with all in-park departments. Qualifications: * Must be at least 16 years old. * Must have an outgoing personality with a willingness to approach and actively engage guests. * Must possess knowledge of computers and adapt to changes within computer software applications. * Must possess an organized approach to work with the ability to multi-task. * Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required. * Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays. * Must be able to work efficiently in a fast-paced and ever-changing environment. * Must be able to quickly adapt to and enforce changing policies and procedures. * Must be willing to assist in other aspects of the department when requested. * Must be comfortable assisting and issuing attraction access passes to guests with disabilities.
$23k-31k yearly est. 3d ago
Customer Service Representative
Fogo de Chao 4.6
Paramus, NJ jobs
At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future - starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we'll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and
Deixa Comigo
(we've got you!) are more than just words, it's how we do things every day.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing a passion and customer focus to the business.
Now Hiring / Immediately Hiring:
Customer ServiceRepresentative
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Facilitate service activities to enhance and enable the guest experience.
Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
Completes any beginning or closing shift duties as directed by management.
Requirements:
Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.
Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
Must be able to work weekends and holidays.
Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance. Coverage for these plans can start as early as the first of the month following your hire date. Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.
Fogo de Chão is an Equal Opportunity & E Verify Employer
This position has a fixed rate of 15.92 and is also eligible to receive tips. Additional details regarding tips will be made available during onboarding or upon request.
$24k-31k yearly est. Auto-Apply 6d ago
iGaming Digital Marketing Customer Service Representative
Resorts World NYC 3.7
New Brunswick, NJ jobs
Key Responsibilities
Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.
Resolve player complaints and escalate unresolved issues as needed.
Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.
Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
Monitor and implement anti-fraud measures to protect both the company and its customers.
Stay updated on company products, policies, and promotions to provide accurate information.
Ensure adherence to security protocols and gaming regulations.
Gather and relay player feedback to support continuous improvement.
Maintain clear and accurate records of customer interactions.
Collaborate with internal teams to enhance overall customer experience
Qualifications
1-2 years of customer support or service experience, preferably in iGaming or a regulated industry.
Must currently reside in New Jersey and perform all work duties within the state
Strong communication, adaptability, and problem-solving skills.
Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.
Ability to work rotating shifts, including nights, weekends, and holidays.
Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.
Detail-oriented with a commitment to maintaining service standards and compliance.
Comfortable in a remote model with flexibility for training and team events.
Position may involve occasional lifting/moving of items up to 25-50 lbs.
Why Join RW BET New Jersey LLC
Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
Collaborative team culture with exposure to operations, compliance, and player engagement.
Remote/Hybrid flexibility with the chance to participate in launches and industry events.
Competitive compensation and benefits package.
Salary: $52,500 - $59,000
$52.5k-59k yearly 52d ago
Member Services Representative Part Time
Pa/Nj 4.2
Clinton, NJ jobs
The MemberServicesRepresentative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$24k-35k yearly est. Auto-Apply 60d+ ago
Customer Engagement Rep
Queen City Promotions 3.4
New Jersey jobs
Customer Engagement Rep - Paid Internship for Students & Recent Graduates
Are you a college student or recent graduate eager to gain hands-on experience in customer engagement? We are looking for enthusiastic and driven individuals to join our team as Customer Engagement Rep in a paid internship role. This opportunity allows you to develop professional skills, enhance your resume, and gain real-world experience in a dynamic, customer-focused environment.
About the Role:
As a Customer Engagement Rep, you will represent our nonprofit clients, interact with the local community, and support initiatives that drive awareness and fundraising efforts. Your primary focus will be providing exceptional customer service, building meaningful relationships, and identifying new opportunities to support our clients' missions.
Responsibilities:
Engage with customers to deliver excellent service and support
Communicate our clients' brand messages effectively
Assist with inquiries, resolve issues, and foster connections
Participate in hands-on training to develop communication and sales skills
Collaborate with team members to achieve customer service goals
Gain real-world experience in customer relations and business operations
Qualifications:
Authorized to work in the U.S.
Strong communication and interpersonal skills
A customer-first mindset with a positive attitude
Adaptability and problem-solving skills in a fast-paced environment
Willingness to learn and grow professionally
Flexible availability, including local travel if needed
This paid internship is a great opportunity for students and recent graduates to kickstart their careers with valuable customer engagement experience. Apply today and take the next step in your professional journey!
$44k-53k yearly est. Auto-Apply 60d+ ago
Service Professional
Bluestone Lane Ny 3.7
Princeton, NJ jobs
Summary/Objective:
The Service Professional is responsible for setting the tone in the café by providing an exceptional hospitality experience and following Bluestone Lane's Steps of Service at all times. They are responsible for educating guests about the premium nature of Bluestone Lane menu items, anticipating guests' needs, and maintaining friendly, engaging, and individualized service. They play a variety of roles throughout the day in the cafe: host, server, and barista. They promote the values, culture & purpose of Bluestone Lane based on our Key Success Factors: Human Connection, Premium Broad Product, Spend Through Service, and Beautiful Spaces.
Essential Functions:
Human Connection:
Welcomes the guest with a smile & explains the Bluestone Lane dining experience
Builds strong connection with guests and makes them feel appreciated by learning names and creating a personal connection with them to build repeat business and create a daily escape
Guides guests on how to download & order from the app, can upsell & excite about rewards & loyalty
Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to guests
Premium Broad Product:
Deep understanding of the menu in order to educate and excite guest about food & beverage options
Holds highest standards of coffee/beverage quality and processes as gatekeeper for café
Spend through Service:
Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time
Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 12 minutes of ordering
Provides quality product with speed and accuracy
Beautiful Spaces:
Participates in daily, weekly and monthly cleaning practices
Maintains an organized and clean working environment
Ensures coffee bar equipment and tools are always clean and fully functioning
Completes store opening and closing procedures accurately and efficiently
Always maintains grooming & uniform guidelines
This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Skills, Knowledge & Experience:
2+ years experience working in a full-service restaurant
Have a passion for providing great service & making others happy
A team player and enjoys working on a team to achieve great performance
Ability to work in a high demand, fast paced environment
Ability to stand for extended periods and lift up to 40lbs
DOH Accreditation and/or ServSafe Certified a plus
Working Environment:
This position operates in a kitchen environment with equipment such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The employee is frequently exposed to heat, steam, fire and noise. The position occasionally requires the team member to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Authorization Requirements:
Able to work in the US
$31k-46k yearly est. 60d+ ago
Sportsbook and Online Casino Customer Support Agent - Standard Shift
Rush Street Interactive 4.2
New Jersey jobs
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues-you're leveling up the player experience!
This hybrid role, based in Collingswood, NJ, begins with a 4 week training program, Monday through Friday from 9:00 AM - 5:00 PM. The first day of training is on-site at our Collingswood office. After training is completed, you will transition into your assigned schedule.
This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:
Standard Shifts:
Earliest shift: 8:00 AM - 6:00 PM
Latest shift: 4:00 PM - 2:00 AM
Flexibility to rotate between these schedules, depending on staffing needs, is required.
What You'll Do:
Deliver real-time, empathetic support across chat, email, and phone.
Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
Guide players through promos, loyalty programs, and game rules.
Investigate and escalate complex bugs, fraud signals, or account concerns.
Propose smarter processes and help evolve our internal knowledge base.
Thrive in multiple systems, queues, and workflows-without skipping a beat.
Investigate and escalate technical bugs, account issues, or fraud risks as needed.
Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
Proactively contribute to a positive, collaborative team culture.
Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
1+ years of customer service experience (call center, helpdesk, or online support preferred).
Strong communication skills, especially written-tone, grammar, and clarity matter.
Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
Flexible schedule, including availability for weekends, evenings, and holidays.
Experience or interest in sports betting and major U.S. sports is a major plus.
Active Gaming Control Board Licenses preferred or ability to obtain.
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.
This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression - it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York).
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
Discretionary annual company bonus (Eligibility Varies by Role)
401(k) plan with 100% company match on the first 4%
Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
Paid Time Off (Eligibility Varies by Role)
Employee Assistance Program (EAP)
Pay Range
$20 - $24 USD
What Makes Us Great:
Comprehensive compensation
Work-life balance initiatives
Autonomy - we embrace personal freedom and responsibility
Creativity - we are open to new ideas of how we can be better
Growth - we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
$20.8-24 hourly Auto-Apply 60d+ ago
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Rush Street Interactive 4.2
New Jersey jobs
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues-you're leveling up the player experience!
This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:
Swing Shift: 6:00 PM - 4:00 AM
Reverse Swing: 4:00 AM - 2:00 PM (4x week) or 6:00 AM to 2:00 PM (5x week)
Overnight Shift: 12:00 AM - 10:00 AM
Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.
What You'll Do:
Deliver real-time, empathetic support across chat, email, and phone.
Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
Guide players through promos, loyalty programs, and game rules.
Investigate and escalate complex bugs, fraud signals, or account concerns.
Propose smarter processes and help evolve our internal knowledge base.
Thrive in multiple systems, queues, and workflows-without skipping a beat.
Investigate and escalate technical bugs, account issues, or fraud risks as needed.
Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
Proactively contribute to a positive, collaborative team culture.
Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
1+ years of customer service experience (call center, helpdesk, or online support preferred).
Strong communication skills, especially written-tone, grammar, and clarity matter.
Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
Flexible schedule, including availability for weekends, evenings, and holidays.
Experience or interest in sports betting and major U.S. sports is a major plus.
Active Gaming Control Board Licenses preferred or ability to obtain.
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.
This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression - it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York).
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
Discretionary annual company bonus (Eligibility Varies by Role)
401(k) plan with 100% company match on the first 4%
Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
Paid Time Off (Eligibility Varies by Role)
Employee Assistance Program (EAP)
Pay Range
$20 - $24 USD
What Makes Us Great:
Comprehensive compensation
Work-life balance initiatives
Autonomy - we embrace personal freedom and responsibility
Creativity - we are open to new ideas of how we can be better
Growth - we want you to develop personally as well as professionally
Top-notch professionals who are passionate about what they do
People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
$20.8-24 hourly Auto-Apply 60d+ ago
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
Rush Street Interactive Inc. 4.2
Collingswood, NJ jobs
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues-you're leveling up the player experience!
This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:
* Swing Shift: 6:00 PM - 4:00 AM
* Reverse Swing: 4:00 AM - 2:00 PM (4x week) or 6:00 AM to 2:00 PM (5x week)
* Overnight Shift: 12:00 AM - 10:00 AM
Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.
What You'll Do:
* Deliver real-time, empathetic support across chat, email, and phone.
* Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
* Guide players through promos, loyalty programs, and game rules.
* Investigate and escalate complex bugs, fraud signals, or account concerns.
* Propose smarter processes and help evolve our internal knowledge base.
* Thrive in multiple systems, queues, and workflows-without skipping a beat.
* Investigate and escalate technical bugs, account issues, or fraud risks as needed.
* Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
* Proactively contribute to a positive, collaborative team culture.
* Amplify the iGaming experience of our players with detailed, personable support.
What You'll Bring:
* 1+ years of customer service experience (call center, helpdesk, or online support preferred).
* Strong communication skills, especially written-tone, grammar, and clarity matter.
* Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
* Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
* Flexible schedule, including availability for weekends, evenings, and holidays.
* Experience or interest in sports betting and major U.S. sports is a major plus.
* Active Gaming Control Board Licenses preferred or ability to obtain.
In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.
This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression - it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York).
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
* Discretionary annual company bonus (Eligibility Varies by Role)
* 401(k) plan with 100% company match on the first 4%
* Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
* Paid Time Off (Eligibility Varies by Role)
* Employee Assistance Program (EAP)
Pay Range
$20-$24 USD
What Makes Us Great:
* Comprehensive compensation
* Work-life balance initiatives
* Autonomy - we embrace personal freedom and responsibility
* Creativity - we are open to new ideas of how we can be better
* Growth - we want you to develop personally as well as professionally
* Top-notch professionals who are passionate about what they do
* People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
$20.8-24 hourly Auto-Apply 45d ago
PGA Certified Club Services Associate
PGA Tour Superstore 4.3
Cherry Hill, NJ jobs
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities:
* Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
* Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
* Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
* Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
* Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
* Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
* Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
* Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
* Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
* Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
* Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
* Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
* Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Qualifications and Skills Required:
* Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment.
* Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
* Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
* Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
* Education: High School Diploma or equivalent.
* Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
* Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
* Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
* Business Acumen: Ability to quickly learn business acumen with appropriate training.
* Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
$29k-40k yearly est. Auto-Apply 60d+ ago
PGA Certified Club Services Associate
PGA Tour Superstore 4.3
Norwalk, CT jobs
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.
Key Responsibilities:
* Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
* Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
* Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
* Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
* Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
* Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
* Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
* Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
* Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
* Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
* Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
* Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
* Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Qualifications and Skills Required:
* Certification: Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role. The candidate must maintain good standing with the PGA for the duration of employment. The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment.
* Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
* Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
* Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
* Education: High School Diploma or equivalent.
* Experience: 2+ years in retail materials handling, club repair or similar experience preferred.
* Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
* Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
* Business Acumen: Ability to quickly learn business acumen with appropriate training.
* Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
$29k-40k yearly est. Auto-Apply 60d+ ago
Airport Representative: Newark (EWR) or Philadelphia (PHL)
Worldstrides 4.6
Newark, NJ jobs
Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.
Job Description:
World Class Vacations by WorldStrides is a leader in student group travel and experiences. Hundreds of groups have trusted that we will deliver a safe, comprehensive, and educational experience. The Operations Team of World Class Vacations by WorldStrides is responsible for the successful implementation of group itineraries as assigned. From the time the group arrives at the airport, to the time the group departs, our team is in constant communication with the groups and acts as the main point-of-contact for Group Leaders. By providing an organized and easy travel experience, group leaders and students can focus on having fun during their trip.
Responsibilities:
This position reports to the Destination Operations Coordinator and Manager and is responsible for the facilitation of:
Group Resort Check-In and Check-Out
Hospitality Room Set-Up
Special Events (ex. Pizza Parties, Group Dinners, Special Ticketed Events, etc.)
Bus Move Operations
Daily Group “Float and Promote”
Luggage Pick-Up/Drop-Off
Team Communication
Other duties as assigned
Qualifications:
Hospitality Room Set-Up
Special Events Knowledge (ex. Pizza Parties, Group Dinners, Special Ticketed Events, etc.)
Bus Move Operations
Daily Group “Float and Promote”
Luggage Pick-Up/Drop-Off
Team Communication
Perks at Work:
Competitive Compensation
Mileage for vehicle (when applicable)
WorldStrides, a global organization, is committed to
educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.
$32k-43k yearly est. Auto-Apply 60d+ ago
2026 Part-Time Fan Experience Representative
Red Bull 3.7
Harrison, NJ jobs
Red Bull New York are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. Red Bull New York play home matches at Sports Illustrated Stadium in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners and two-time Conference Champions are owned by the Austrian beverage company Red Bull, for which the team is named. Red Bull New York offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.
POSITION SUMMARY
The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the MemberServices department.
This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
The New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
* Must have high school diploma
* Previous customer service experience is a plus
* Must display excellent customer service and communication skills
* Must possess traits to be high energy and proactive when interacting with fans
* Must have strong initiative and work ethic and be able to function without supervision
* Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
* Ability to work evenings, weekends and holidays is required
* Bi-lingual is a plus
* Knowledge of Red Bull New York and Major League Soccer is a plus
* Temporary
$32k-42k yearly est. 44d ago
iGaming Customer Service Representative II- iGaming- Full Time
Ocean Casino Resort 4.0
Atlantic City, NJ jobs
About the Role
The iGaming Customer ServiceRepresentative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player's interaction with the online casino via various communication channels including chat, phone, and e-mail. Additional duties include payment processing and reporting assistance on risk cases, as defined by Risk Manager.
Position Responsibilities
Exhibit conduct in accordance with all NJ Gaming Regulations and departmental policies and procedures
Capable of working efficiently in a high-volume work environment
Knowledgeable in online gaming products and how customers interact with said products
Possess excellent customer service skills
Actively monitor and complete incoming phone calls, emails and chats
Escalate any game-related issue and/or site issue to appropriate parties and create service tickets as required
Provide technical, product, and sales support to customers in a timely manner
Proactively develop and build customer relationships
Assist players with specifics about promotions, bonuses, loyalty programs and payment status
Assist with payment processing and executes both deposits and withdrawals
Investigate and resolve customer issues related to payments, including reconciliation of transactions
Communicate with third-party payment providers to resolve player issues related to deposits and withdrawals
Identify fraudulent or suspicious activity during player's deposits and/or withdrawals
Experienced in troubleshooting and triaging complicated matters related to player inquiries
Serve as the point of escalation for all customer disputes that Customer ServiceRepresentative cannot resolve him/herself
Participate in investigations related to payments fraud and game play disputes
Detect and advise customers at risk of potential responsible gaming issues
Follow procedures to identify and report any suspicious or unusual activity
Contribute to the ongoing development and improvement of the online casino customer experience
Proactively contact players based on real-time monitoring of events
Participate in our outbound contact program, as required
Other duties as assigned
Essential Functions
Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
Travel to/from work and on-site attendance to perform the position responsibilities and the essential functions of the job
Must be able to lift at least 25lbs.
Requirements
High School Diploma or equivalent GED preferred.
Ability to communicate with customers and employees in a clear and concise manner.
Excellent command of professional English reading, writing and verbal communication
Guest service experience preferred, including but not limited to casinos and/or online gaming
Superior Microsoft Excel skills required
Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
Ability to effectively communicate in English
Able to work holidays/weekends
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $21.00/hour
$21 hourly Auto-Apply 8d ago
iGaming Customer Service Representative II- iGaming- Full Time
Ocean Casino Resort 4.0
Atlantic City, NJ jobs
Job Description
About the Role
The iGaming Customer ServiceRepresentative II is responsible for working within a team to exceed customer satisfaction expectations and enhancing the play experience by providing professional, accurate, and timely assistance for all matters relating to the player's interaction with the online casino via various communication channels including chat, phone, and e-mail. Additional duties include payment processing and reporting assistance on risk cases, as defined by Risk Manager.
Position Responsibilities
Exhibit conduct in accordance with all NJ Gaming Regulations and departmental policies and procedures
Capable of working efficiently in a high-volume work environment
Knowledgeable in online gaming products and how customers interact with said products
Possess excellent customer service skills
Actively monitor and complete incoming phone calls, emails and chats
Escalate any game-related issue and/or site issue to appropriate parties and create service tickets as required
Provide technical, product, and sales support to customers in a timely manner
Proactively develop and build customer relationships
Assist players with specifics about promotions, bonuses, loyalty programs and payment status
Assist with payment processing and executes both deposits and withdrawals
Investigate and resolve customer issues related to payments, including reconciliation of transactions
Communicate with third-party payment providers to resolve player issues related to deposits and withdrawals
Identify fraudulent or suspicious activity during player's deposits and/or withdrawals
Experienced in troubleshooting and triaging complicated matters related to player inquiries
Serve as the point of escalation for all customer disputes that Customer ServiceRepresentative cannot resolve him/herself
Participate in investigations related to payments fraud and game play disputes
Detect and advise customers at risk of potential responsible gaming issues
Follow procedures to identify and report any suspicious or unusual activity
Contribute to the ongoing development and improvement of the online casino customer experience
Proactively contact players based on real-time monitoring of events
Participate in our outbound contact program, as required
Other duties as assigned
Essential Functions
Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.
Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.
Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.
Travel to/from work and on-site attendance to perform the position responsibilities and the essential functions of the job
Must be able to lift at least 25lbs.
Requirements
High School Diploma or equivalent GED preferred.
Ability to communicate with customers and employees in a clear and concise manner.
Excellent command of professional English reading, writing and verbal communication
Guest service experience preferred, including but not limited to casinos and/or online gaming
Superior Microsoft Excel skills required
Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
Ability to effectively communicate in English
Able to work holidays/weekends
Benefits
Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $21.00/hour
$21 hourly 9d ago
2026 Part-Time Fan Experience Representative
Red Bull 3.7
Harrison, NJ jobs
Red Bull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league's ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY's First Team plays its home matches at Sports Illustrated Stadium in Harrison, New Jersey and its Second Team plays its home matches at Montclair State University. RBNY are owned by the Austrian beverage company Red Bull GmbH, after which the team is named.
RBNY's First Team is a three-time MLS Supporters' Shield winner and a two-time Conference Champion, while the Second Team is the 2025 MLS NEXT Pro Champion. RBNY also operates one of the nation's premier youth soccer development programs, spanning local partnerships across New York and New Jersey. RBNY's Academy is ranked among the top development organizations in the country.
POSITION SUMMARY
The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the MemberServices department.
This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.
Job Description
Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
Provide a high level of customer service, having experience in problem-solving and effectively communicating with fans
Being pro-active and having high energy when interacting with fans
Represent the Red Bulls organization on match and/or event days
Create a fun experience through positive fan interactions
Assist various departments upon request on match/event days
Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives
Qualifications
Must have high school diploma
Previous customer service experience is a plus
Must display excellent customer service and communication skills
Must possess traits to be high energy and proactive when interacting with fans
Must have strong initiative and work ethic and be able to function without supervision
Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
Ability to work evenings, weekends and holidays is required
Bi-lingual is a plus
Knowledge of Red Bull New York and Major League Soccer is a plus
Additional Information
Because of the cyclical nature of the entertainment industry, your assigned hours may vary to reflect our needs (includes nights and weekends).
The hourly rate for this position is $16/ hour. The hourly rate is subject to change and may be modified.
Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.