Patient Access Representative jobs at Ellis Medicine - 55 jobs

Patient Access Representative II Internal Only
Ellis Medicine 4.7
Patient access representative job at Ellis Medicine
Ellis Medicine has GENEROUS and FLEXIBLE benefits offerings! Questions? Connect with a recruiter at: [email protected] The Patient Access Representative II is responsible for verification of patient demographic and financial information in addition to preparing the account for billing upon patient discharge. Activities are related to interaction with third party payers for verification of insurance benefits, interviewing patients to verify admission information and inform them of their financial responsibility, data input to prepare account for billing, securing a payment source for patients with no insurance coverage, and performing cashier duties. EDUCATION AND EXPERIENCE REQUIREMENTS: Education: High School diploma or equivalent required. Associate's degree preferred. Experience: 5 years patient registration, business office or billing experience in a healthcare setting is preferred. Certification: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. RESPONSIBILITIES OF THE POSITION: Patient and Financial Information Verification of patient demographic and financial information in addition to preparing the account for billing upon patient discharge and provides such information to physician offices when requested. Interaction with third party payers for verification of insurance benefits, interviewing patients to verify admission information and inform them of their financial responsibility, data input to prepare account for billing, securing a payment source for patients with no insurance coverage, and performing cashier duties. Performs verification, eligibility, precertification of benefits and coverage; HMO contracts through various agencies, Medicare and Blue Cross eligibility and benefits through the OMNIPRO system, Medicaid through the EMEVS system on a daily basis and contact employers, Worker's Compensation, commercial and no-fault carriers. Visit patients in-house to gather missing demographic, financial information and insurance on all inpatient admissions. Assists patients with no third party payment source with financial obligations and advises patients with co-payments or deductibles of their financial responsibility. Visits patients in-house to make appropriate financial arrangements, secures a signed payment agreement, advise them of deductibles and copayments due on discharge. Provides patients with no third party payment source with a Medicaid application and a list of documents required for the application process, completes the Medicaid application process and submits the application to the County Department of Social Services. Screens and reviews eligibility criteria and assists with Charity Care program. Interviews patients at time of pre-admission testing to verify demographic and financial information and explain their financial obligations, advises patients and their families regarding questions about insurance coverage or assistance available to them. Completes and sends bills on a monthly basis to any alternative level of care patients in-house who must pay a monthly contribution toward their Medicaid coverage, or to patients who have no payment source. Prepares documentation for the cashier when patients are discharged detailing any financial or demographic information that must be obtained and any payments that should be collected. Prepares inpatient account for billing, inputs data and updates any changes or additions of demographic or financial information in the ACTION system. Checks in-house census daily to assure that insurance plans are set up appropriately and monies appropriated correctly. Completes a financial contact sheet on each patient and documents any special billing and payment instructions. Pulls discharged accounts on a daily basis and forwards to the Business Office. Facilitates in gathering accurate patient billing information. Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information. Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Answers patient inquired regarding their liability and being able to explain the variables involved. Properly receipting and forwarding all copies of patient payment receipts posting to the patient's account in Soarian Financials. Perform end of day duties closing and reconciliation duties in Soarian Financials and reconcile deposit slips. Schedule and coordinate patient appointments, in advance per the guidelines to maximize reimbursement and allow surgeons ample time to review test results, for pre-admission testing and a variety of departments based on the physician's orders and the needs of the individual patient, communicate with the patient and the Pre-Admission Testing (PAT) Center to facilitate the appropriate flow of patients. PAT should not exceed 16 patients per day, patients should not be double-booked and an appointment sheet is prepared for each patient outlining areas where testing is to occur, time patient is scheduled in each area to ensure appropriate patient flow and delays do not occur. Verifies to determine if applicable tests have been performed in the acceptable time frames and obtains copies of test reports in lieu of repeat testing. Distributes daily PAT schedule sheets to the PAT Center, all ancillary departments, and the Patient Registration Office a day prior to the PAT appointment. Coordinates PAT for heart catheterization patients with the Cardiac Catheterization Lab and pre-procedure teaching session with the cardiac staff. Utilize available time blocs in each area to optimize services without overbooking. Coordinate certain procedures performed in Gastroenterology Unit which required interaction with the Radiology Department's schedule. Accurately prepare the daily Operating Room, Delivery Room, Gastroenterology Unit and Eye Clinic schedule and deliver duplicates to appropriate ancillary departments. Assists with patient flow and access to services when necessary. Complete required training. Adhere to patient privacy policies and procedures, maintain confidentiality. Other duties as assigned. EEOC Statement: Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto. Salary Range: $17.46-25.32 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
$17.5-25.3 hourly 60d+ ago

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Access Specialist I - ED
Albany Med 4.4
Glens Falls, NY jobs
Department/Unit: Admitting Operations Work Shift: ED DIFF_EVENING (United States of America) Salary Range: $40,495.10 - $52,643.64The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: • Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. • ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. • Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside • EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. Capture of patient's pharmacy in support of expediate discharge by nurse and physician Answering multi-line telephone and managing all calls in calm, courteous, respectful manner Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs Managing the ED Patient Tracker and completing the Access Specialists tasks as identified Laboratory specimen verification and assurance of timely send to laboratory Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. Ensure EMTALA Regulations are maintained. Functional Competencies Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric - customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill Qualifications High School Diploma/G.E.D. - required Associate's Degree - preferred 1-3 years in customer service experience, or a hospital or clinic setting - preferred Ability to keep composure in a high-stress environment. Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations Good judgement and ability to be resourceful to problem solve; escalate issues as needed Ability to manage contained blood, urine and other bodily fluids Ability to handle a multi-line telephone system; paging required Ability to push 35- 50 lb WOW Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Constantly Walking - Constantly Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Constantly (35-50lbs) Pulling - Constantly (35-50lbs) Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Frequently Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 7d ago
Access Representative I
Albany Med 4.4
Saratoga Springs, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities Responsible for accurate patient look up to ensure correct patient is being registered. Responsible for discerning demographic and insurance information to ensure accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible for discussing financial obligation of patient and collect via cash, credit card or check Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric - customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill Qualifications High School Diploma/G.E.D. - required 1-3 years applicable experience; customer service and strong computer skill - required Hospital or Clinic setting office experience - preferred Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Constantly Hearing - Constantly Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 52d ago
Access Specialist I - ED CMH
Albany Med 4.4
Hudson, NY jobs
Department/Unit: Admitting Operations Work Shift: ED DIFF_NIGHT (United States of America) Salary Range: $40,495.10 - $52,643.64The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: • Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. • ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. • Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside • EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. Capture of patient's pharmacy in support of expediate discharge by nurse and physician Answering multi-line telephone and managing all calls in calm, courteous, respectful manner Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs Managing the ED Patient Tracker and completing the Access Specialists tasks as identified Laboratory specimen verification and assurance of timely send to laboratory Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. Ensure EMTALA Regulations are maintained. Functional Competencies Social and Emotional Intelligence Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent Patient centric - customer service Conflict Management Team-oriented support Adaptable to high-stress situation Excellent communication skill Qualifications High School Diploma/G.E.D. - required Associate's Degree - preferred 1-3 years in customer service experience, or a hospital or clinic setting - preferred Ability to keep composure in a high-stress environment. Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations Good judgement and ability to be resourceful to problem solve; escalate issues as needed Ability to manage contained blood, urine and other bodily fluids Ability to handle a multi-line telephone system; paging required Ability to push 35- 50 lb WOW Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing - Constantly Walking - Constantly Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Constantly (35-50lbs) Pulling - Constantly (35-50lbs) Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Frequently Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 49d ago
Patient Access Senior Associate - Emergency Department
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $41,136.28 - $57,590.79The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement Ability to respond to requests for estimates for service being rendered or expected to be rendered Contact patient if issues or data missing impeding ability to financially secure encounter. Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: HS Diploma, Associates Preferred CHAA (or acquired within 2 years of hire) Strong computer skills 3 - 5 years experience Hospital or Physician office experience preferred Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care Proven customer service skill with ability to exceed expectations Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$41.1k-57.6k yearly Auto-Apply 60d+ ago
Patient Access Senior Associate - Emergency Department
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Sr. Associate is responsible for knowing all aspects of the 'PASED' position - in the Adult and Pediatric Emergency Department (PASED) is a position that must be able to deal in a 'pressure cooker' environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments. The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$41.1k-57.6k yearly Auto-Apply 45d ago
Patient Access Senior Associate - Emergency Department
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Night (United States of America) Salary Range: $41,136.28 - $57,590.79 The Patient Access Senior Associate is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Responsibilities: * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. * Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician's office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care. For example: Inpatient to Outpatient or Inpatient Only requirement * Ability to respond to requests for estimates for service being rendered or expected to be rendered * Contact patient if issues or data missing impeding ability to financially secure encounter. * Responsible for securing encounters with extremely tight timeframes due to late booking of service Qualifications: * HS Diploma, Associates Preferred * CHAA (or acquired within 2 years of hire) * Strong computer skills * 3 - 5 years experience * Hospital or Physician office experience preferred * Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care * Proven customer service skill with ability to exceed expectations * Ability to multitask in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic * Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations * Critical thinking ability regarding issues with financially securing payment * Ability to discuss sensitive concepts with patients regarding financial obligations Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$41.1k-57.6k yearly Auto-Apply 60d+ ago
Patient Access Specialist
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Education: Associates Preferred Licensure, Certification & Registration: CHAA (or acquired within 2 years of hire) Experience: Strong computer skill 3 - 5 years experience Hospital or Physician office experience, preferred Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care Skills, Knowledge & Abilities: Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Strong understanding of ADT system; encounter correction Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 15d ago
Patient Access Specialist - Birthplace
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Specialist in the The Birthplace is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. 1, Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission. 2. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. 3. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. 4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates communication, conveys positive intent, offers to assist. 5. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. 6. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. 7. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 17d ago
Patient Access Rep
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities Responsible for creating encounters in ADT representing service patient is receiving Responsible to discern demographic and insurance information to ensure and accurate registration Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility Responsible to discuss financial obligation of patient and collect via cash, credit card or check Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly Responsible for scanning or managing online form template to maintain the Electronic Health Record Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Qualifications High School Graduate - required Associate's Degree relevant area of study - preferred 1-3 years Hospital or Physician office experience - preferred Computer skills (High proficiency) Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 15d ago
Patient Access Specialist
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Education: Associates Preferred Licensure, Certification & Registration: CHAA (or acquired within 2 years of hire) Experience: Strong computer skill 3 - 5 years experience Hospital or Physician office experience, preferred Strong insurance knowledge regarding payer contract interpretation including Authorization Requirements and Setting of Care Skills, Knowledge & Abilities: Proven customer service skill with ability to exceed expectations Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task Strong understanding of ADT system; encounter correction Ability to learn in classroom setting; utilizing resources Ability to remain composed under pressure Ability to review information and draw appropriate conclusion Good judgement and ability to be resourceful to problem solve; escalate issues as needed Team minded worth ethic Demonstrated ability interpret patient's insurance benefits and apply the applicable contractual obligations Critical thinking ability regarding issues with financially securing payment Ability to discuss sensitive concepts with patients regarding financial obligations The Patient Access Specialist is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 13d ago
Patient Access Rep
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Representative is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities * Responsible for creating encounters in ADT representing service patient is receiving * Responsible to discern demographic and insurance information to ensure and accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible to discuss financial obligation of patient and collect via cash, credit card or check * Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Qualifications * High School Graduate - required * Associate's Degree relevant area of study - preferred * 1-3 years Hospital or Physician office experience - preferred * Computer skills (High proficiency) * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 13d ago
Patient Access Specialist - Birthplace
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Patient Access Specialist in the The Birthplace is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to have a financial discussion with patient regarding payment responsibility. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. 1, Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission. 2. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. 3. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. 4. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates communication, conveys positive intent, offers to assist. 5. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. 6. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. 7. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 15d ago
Access Specialist I - ED
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: ED DIFF_NIGHT (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 31d ago
Access Representative I
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Patient Access Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services. Essential Duties and Responsibilities * Responsible for accurate patient look up to ensure correct patient is being registered. * Responsible for discerning demographic and insurance information to ensure accurate registration * Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility * Responsible for discussing financial obligation of patient and collect via cash, credit card or check * Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly * Responsible for scanning or managing online form template to maintain the Electronic Health Record * Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration. * Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow. Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * 1-3 years applicable experience; customer service and strong computer skill - required * Hospital or Clinic setting office experience - preferred * Proven customer service skill with ability to exceed expectations * Ability to multi-task in stressful and high patient volume unit * Ability to learn in classroom setting; utilizing resources * Ability to remain composed under pressure * Ability to review information and draw appropriate conclusion * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Team minded worth ethic Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Constantly Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 51d ago
Access Specialist I - ED
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Admitting Operations Work Shift: ED DIFF_EVENING (United States of America) Salary Range: $40,495.10 - $52,643.64 The Emergency Department Access Specialist I is a position that must be able to deal in a 'pressure cooker' environment. The EDAS I, is a hybrid position combining the Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments. The disciplines include: * Triage of walk-in patients - encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification. * ED Zone Support - includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider. * Bedside Registration - Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside * EMS Desk - shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure. Essential Duties and Responsibilities * Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure. * Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information * Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker's Compensation for MVA patients and employee's hurt at work. * Ensure Access' expectations of key clinical measures are executed and timeframes met ie: Chest pain - Door to EKG notification. * Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside. * Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities. * Capture of patient's pharmacy in support of expediate discharge by nurse and physician * Answering multi-line telephone and managing all calls in calm, courteous, respectful manner * Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs * Managing the ED Patient Tracker and completing the Access Specialists tasks as identified * Laboratory specimen verification and assurance of timely send to laboratory * Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes - following downtime procedures. Responsible for downtime flow in the ED during system downtimes. * Ensure EMTALA Regulations are maintained. * Functional Competencies * Social and Emotional Intelligence * Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent * Patient centric - customer service * Conflict Management * Team-oriented support * Adaptable to high-stress situation * Excellent communication skill Qualifications * High School Diploma/G.E.D. - required * Associate's Degree - preferred * 1-3 years in customer service experience, or a hospital or clinic setting - preferred * Ability to keep composure in a high-stress environment. * Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations * Good judgement and ability to be resourceful to problem solve; escalate issues as needed * Ability to manage contained blood, urine and other bodily fluids * Ability to handle a multi-line telephone system; paging required * Ability to push 35- 50 lb WOW * Must be able to stand for long periods of time. (Sneakers are permitted) Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands * Standing - Constantly * Walking - Constantly * Sitting - Constantly * Lifting - Rarely * Carrying - Rarely * Pushing - Constantly (35-50lbs) * Pulling - Constantly (35-50lbs) * Climbing - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Rarely * Handling - Occasionally * Grasping - Occasionally * Feeling - Frequently * Talking - Constantly * Hearing - Constantly * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Frequently Working Conditions * Extreme cold - Rarely * Extreme heat - Rarely * Humidity - Rarely * Wet - Rarely * Noise - Occasionally * Hazards - Rarely * Temperature Change - Rarely * Atmospheric Conditions - Rarely * Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$40.5k-52.6k yearly Auto-Apply 51d ago
Trauma Registrar
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Trauma/Surgery Department Work Shift: Day (United States of America) Salary Range: $51,755.37 - $77,633.06The Trauma Registrar fulfills an essential function of the trauma system at Albany Medical Center. The Trauma Registrar is responsible for collecting and entering data into the trauma registry's computerized system as well as verifying completeness of data prior to submission to the New York State Department of Health (NYS DOH) and the National Trauma Data Bank (NTDB). This position is also responsible for assisting with preparing reports for quality management activities and other studies as applicable. High School or equivalent, plus at least 1 experience and certification/licensure in a healthcare field such as LPN, EMT, EMT-P or Certified Coding Specialist (CCS). The Trauma Registrar fulfills an essential function of the trauma system at Albany Medical Center. The Trauma Registrar is responsible for collecting and entering data into the trauma registry's computerized system as well as verifying completeness of data prior to submission to the New York State Department of Health (NYS DOH) and the National Trauma Data Bank (NTDB). This position is also responsible for assisting with preparing reports for quality management activities and other studies as applicable. High School or equivalent, plus at least 1 experience and certification/licensure in a healthcare field such as LPN, EMT, EMT-P or Certified Coding Specialist (CCS). Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$51.8k-77.6k yearly Auto-Apply 60d+ ago
Standardized Patient
Albany Med 4.4
New Scotland, NY jobs
Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$33k-37k yearly est. Auto-Apply 60d+ ago
Standardized Patient
Albany Medical Health System 4.4
Albany, NY jobs
Department/Unit: Patient Simulation Center Work Shift: Day (United States of America) Salary Range: $0.00 - $0.00 The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. The standardized participant must be able to independently, consistently and accurately portray clinical situations. Roles may include patient, family member or health care worker. Portrayals may be specific emotions, behaviors, disease symptoms or physical exam findings. The standardized participant will interact with students in the health care field during simulated encounters designed to enable experiential learning and/or assessment of students' skills. The standardized participant may be asked to assess student behaviors using validated measurement tools and provide verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is required and college preferred. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
$33k-37k yearly est. Auto-Apply 60d+ ago
Patient Access Representative I
Ellis Medicine 4.7
Patient access representative job at Ellis Medicine
Ellis Medicine has GENEROUS and FLEXIBLE benefits offerings! Questions? Connect with a recruiter at: [email protected] The Patient Access Representative I perform duties to assist with the information needed to improve patient flow and collaborate with various departments providing services. Conducts registration interview with patient or patient's representative to gather demographic and financial information required for hospital admission and/or outpatient service. EDUCATION AND EXPERIENCE REQUIREMENTS: Education: High School diploma or equivalent required. Associate's degree preferred. Experience: 1 year related experience in a healthcare setting is preferred. Certification: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. RESPONSIBILITIES OF THE POSITION: Performs duties to assist with the information needed to improve patient flow and collaborate with various departments providing services. Responsible for patient check in and registration, insurance verification, collection of copayments or self pay, accurate record keeping of flow and financial objectives. Obtain and verify accurate completion of necessary supporting documentation such as insurance forms, copies of insurance cards, assignment of benefits, etc., and route appropriately to ensure proper coding and billing charges. Provide patients with forms and/or documentation required by Federal and State regulatory agencies; Bill of Rights, Financial Obligations Summary, Privacy Notice, etc. Review patient charts for completion to ensure accurate and timely processing of information through various systems. Assign patient rooms upon arrival of all patients, monitors room availability and turnover. Monitors Emergency Department tracking board and keeps data current with patient location and complaint. Facilitates in gathering accurate patient billing information. Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information. Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Answers patient inquired regarding their liability and being able to explain the variables involved. Properly receipting and forwarding all copies of patient payment receipts posting to the patient's account in Sorian Financials. Perform end of day dutites closing and reconciliation duties in Sorian Financials and reconcile deposit slips. Serves as a resource for Emergency Department staff and EMS crews. Assists in coordinating transportation for discharges and/or other activities as necessary. Communicate clearly and respond in a courteous and timely manner to patients, patients' families and staff requests and provide necessary information in order to deliver a high level of customer service. Conducts surveys and collects statistics upon request. Provide for on--job for new employees. Complete required training as assigned; Doc training for “Medical Look Test” and Medical Terminology/Competency. Adhere to patient privacy policies and procedures, maintain confidentiality. Adhere to the Making Ellis Exceptional (MEE) Behaviors & Standards, and initiate, promote, and support change initiatives. PHYSICAL REQUIREMENTS: Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language. Ellis Medicine is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status. Salary Range: $ 16.24-$24.11/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
$16.2-24.1 hourly 8d ago