TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
Remote job in Hattiesburg, MS
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Quality Analyst - Remote
Remote job in Hattiesburg, MS
Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collaborate in the development and revision of procedures in response to operational changes.
• Analyze operational and quality data to identify trends, gaps, and opportunities for improvement.
• Make recommendations based on data analysis to enhance performance and service delivery.
• Participate in and contribute to calibration sessions to ensure consistency in quality evaluations.
• Assist in training initiatives aimed at improving agent performance and overall quality scores.
• Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents.
• Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making.
• Take calls as needed to support center operations and maintain service levels.
• Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics.
• Perform other duties as assigned by management.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
50,000.00
Maximum Salary
$
61,000.00
Easy ApplyTerritory Manager-Remote
Remote job in Hattiesburg, MS
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.
Job Description
Priority1, Inc. , a dynamic nationwide company, is now seeking transportation professionals for business-to-business product/service sales in Hattiesburg. We are looking for enthusiastic, polished, hardworking candidates who want to have a career in sales! Priority1 is a premier consulting and contract logistics company, specializing in LTL, Truckload, Air Freight, and Warehouse services. We are growing at a rapid pace and we are looking to add new outside Territory Managers to the Hattiesburg market.
The Territory Manager sales position offers potential candidates the opportunity to establish superior selling skills, offer a large business solution in a small-to-mid size business environment, and grow into a Senior Territory Manager/Regional Sales Manager position by gaining valuable experience selling to executive level decision makers (i.e.) Owner, CEO, CFO, President, and Vice President. This outside sales position is focused on new business acquisition. The freight shipping industry has an unlimited prospect base. The Priority1 value proposition delivers best in class solutions for customers, while also reducing their operating cost. This Territory Manager position is the start of a career path that creates consistent personal and professional growth as well as a great income opportunity.
Snapshot of Territory Manager Position at Priority1
-Prospecting New Business (There is a lot of B2B Door-to-Door Cold Calling Involved)
-Develop Lead Generation and Utilize CRM to Track Activity
-Selling and Setting Up New Accounts
-Managing Accounts You Sell
Training and Development At Priority1, we believe supporting our Territory Managers (TM's) through best-in-class training and development. New hires can expect three weeks of corporate training inside of their first 24 months, with the potential for additional Senior TM trainings and management trainings further into their career. All trainings take place in Little Rock, AR and are led by the Executive Development Team, who themselves started in sales. Also, new Territory Managers get integrated into the “Fast Start Program” immediately after Basic Sales Training in Little Rock. The Fast Start Program includes 3 months of in-the-field training with Upper Management.
Rewards and Recognition We recognize our talent often because we understand how important it is to acknowledge superior performance. Motivated, competitive individuals can expect to have their accomplishments recognized in front of their peers and in front of the entire organization.
Requirements of a Priority1 Territory Manager
-2 years of freight sales experience preferred
-Bachelor's Degree preferred (deal courses in business, marketing and/or communication preferred but any major will work as long as you have a passion for sales)
-Involvement in campus activities (athletic backgrounds highly recommended)
-Naturally enthusiastic and energetic
-Polished and professional appearance and demeanor
-Determined to be part of a winning team
-A burning desire to be successful
Compensation
-Competitive base salary + Uncapped Commission + $500 Monthly Car Allowance + Reimbursement for Gas Receipts
-Medical Insurance with premiums paid at 100% for employees AND dependents
-Dental Insurance 100% paid for Employee
-Vision Insurance
-HSA with Employer Contributions
-Life Insurance
-Short Term Disability
-Long Term Disability
-401(k) Plan
-Profit Sharing: Typical annual contribution of 15% of total eligible compensation
-Paid Holidays AND PTO
-Cancer, Critical Illness, and Accident Policies available
Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email ***********************.
Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Auto-ApplyWork From Home - Sales Representative
Remote job in Hattiesburg, MS
We're a fast-growing, tech-driven organization looking for innovative individuals to help take our team to the next level. Typical day-to-day tasks include:• Conducting virtual consultations with clients.• Assessing clients' needs and imparting knowledge on solutions.• Cultivating lasting client relationships through consistent, periodic check-ins.• Completing related administrative tasks (like note taking, appointment setting, etc.) as needed.
Incentives include but not limited to:• No cold calling• Qualified lead program• Advancement based on performance• Weekly pay• Renewals• Mentorship and complete training• Industry leading tools and technology access• Work from home (web conference-based presentations)
Looking for candidates who hold the below characteristics:Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable.
Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more!
If you are a hard-working, motivated team player, this may be an opportunity for you!
*All interviews will be conducted via Zoom video conferencing
Auto-ApplyRegional Development Specialist
Remote job in Hattiesburg, MS
Job DescriptionA New Path for People Who Know They're Meant for More
Every now and then, a person realizes they've outgrown their current environment. They're capable, dependable, hardworking - but stuck in a role where their effort isn't reflected in their progress.
If that feels familiar, you're exactly who this opportunity was built for.
At Talent Find Professional, we help individuals grow into stable, meaningful careers with long-term potential.
We operate with a clear mission: provide guidance, structure, and a dependable plan for people who want to move their life forward.
You won't chase uninterested prospects.
You won't cold call.
You won't knock on doors.
Instead, you'll work with individuals who have already expressed interest and are simply looking for clarity, communication, and support.
Responsibilities
Learn and follow our structured systems to deliver a consistent client experience
Connect with individuals who have previously requested information
Hold scheduled phone or virtual consultations
Maintain organized communication with clients and internal teams
Support ongoing client needs with professionalism and reliability
Participate in weekly development meetings and mentorship sessions
Build strong long-term relationships with clients using company-supported outreach
Follow established benchmarks tied to professional development
Qualifications
Customer service or client-facing experience preferred (3+ years ideal, but not required)
Comfortable using digital tools, CRM platforms, and virtual meeting software
Strong communicator with dependable follow-through
Coachable, self-directed, and willing to learn
Professional presentation and strong people skills
Organized, reliable, and able to adapt to client needs
Requirements
Ability to maintain a flexible schedule based on client availability
Reliable smart device, computer, and internet connection
Ability to pass a background check
Ability to obtain state-required credentials (we provide guidance and support if you don't yet have them)
Benefits & Culture
Structured training and ongoing mentorship
Performance-based earning structure with advancement opportunities
Leadership pathways available for consistent performers
Incentive programs available for qualifying team members
Discounted options for personal health and protection programs
Supportive, team-focused culture designed for long-term growth
Flexible scheduling to help you maintain balance
Work Completely From the Comfort of your Home.
Why Talent Find Professional?
Because we believe people grow best when they are supported, guided, and given a clear path forward.
Here, you're not just taking a role - you're building stability, developing skills, and contributing to something meaningful.
If you're coachable, driven, and ready for a long-term professional opportunity, we'd like to talk to you.
This IS 1099 Commission Only. This is a remote position.
Remote Opportunity for Board Certified Behavior Analysts (BCBA)
Remote job in Hattiesburg, MS
Job Description
We're seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported every step of the way.
Please Note: We do not provide training for BCBA certification. Applicants must already hold active BCBA certification. Our training program is designed to support certified BCBAs in excelling within our company.
What We Offer
Competitive Pay: $55-$80/hr
Start Part-Time: Transition to full-time after 90 days
Work Options: In-person or hybrid roles
Structured 6-Month Training & Onboarding: Paid training program (13 hours across 6 months) to help you grow, connect, and thrive as part of our team
Free Licensure in All States We Operate In: We'll cover the cost of your LBA so you can work across multiple states under our company
Same Day Pay for flexibility
Full-Time Benefits (after 90 days): Health, dental, vision, life insurance, 401K with match, PTO, holiday pay
Growth Opportunities: Free CEUs, mentorship, leadership paths
No Non-Compete / No Set Caseloads
What You'll Do
Conduct assessments & create behavior plans
Supervise ABA programs and staff
Support and train caregivers & RBTs
Collaborate with a team of experienced BCBAs
Requirements
Active BCBA certification (required)
Experience supervising RBTs/technicians
Strong clinical and decision-making skills
Growth mindset & cultural responsiveness
Apply today and join a supportive team that values your expertise, flexibility, and professional growth.
Internship - Journalist and FB Administrator
Remote job in Hattiesburg, MS
ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting . Website: ****************** LinkedIn: ********************************************** ATIA Ltd Website: *********** ATIA Ltd is multinational company which has 2 main sectors:
-First sector: ISO Standards - which includes:
1. ISO Implementation
2. ISO Consultation
3. ISO Certification
-Second sector: Software Development
1.Developing applications for all technologies and platforms
2.Enterprise Resource Planning (ERP),
3.Customer Relationship Management System (CRM),
4.Learning Management System (LMS),
5.Document Management System (DMS),
6. Service Desk Plus (SDP),
7.Service Management Systems (SMS),
8.Business Continuity Management Systems (BCMS),
9.Information Security Management Systems (ISMS),
ATIA Consulting
Website: **************************
The areas of operation for ATIA Consulting company are:
1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems
2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV
3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001
4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc.
Job Description
We are looking for students who are willing to work as Journalists and FB Administrators, with possibility to get full time position. Students will work from home, and they will be responsible for publishing prepared articles and promoting our website (usa-inside.com) over social networks.
Qualifications
English Language
Facebook Administration
Knowledge of Wordpress administration is great benefit
Additional Information
All your information will be kept confidential according to EEO guidelines.
For more information, please visit our websites:
******************
******************
***********
Leadership Role While Working from Anywhere
Remote job in Hattiesburg, MS
Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! We're on the lookout for dedicated professionals like you to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career.
Why Choose Us for Your Career Journey?1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career.3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role.
Qualifications:• Dedication to delivering exceptional customer service experiences.• Strong communication and interpersonal skills.• Ability to lead and inspire teams to achieve outstanding results.• Desire to pursue professional growth and development while maintaining a healthy work-life balance.
If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.
Don't miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career journey with us!
*All interviews will be conducted via Zoom video conferencing
Auto-ApplyRemote
Remote job in Hattiesburg, MS
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career. We're looking for individuals who are eager to start their journey with us and are committed to personal and professional growth.
What We Offer:
Full-time virtual career, offering the flexibility to work remotely.
Average 1st yr $67-75K / Avg 2nd yr $1128K commission + bonuses.
Life-long residual income through renewals.
Unionized position with stock options.
Excellent benefits package: medical, dental, prescription coverage.
Exceptional training with experienced agents and managers.
Leads provided: no calling family or friends, no cold calls.
Flexible hours: a fulltime career, but you choose when you work.
Opportunities for advancement and recognition.
Dynamic Team Environment: a thriving virtual workplace atmosphere.
Comprehensive training and ongoing support.
Qualities We Value:
Openness to learn and be coached.
Outgoing, friendly, positive, and approachable personality.
A strong desire to help others to provide valuable advice and services.
Effective communication skills: your ability to connect is crucial.
Sales or customer service experience is advantageous but not mandatory.
Your Qualifications:
Laptop or computer with camera is required.
Possession of, or willingness to obtain a life & health license.
Basic computer literacy is essential.
Must reside in North America.
Your Job Responsibilities:
Contact the leads we provide to schedule virtual meetings with clients.
Present benefit programs to enroll new clients and cultivate relationships with them.
Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
Remote job in Hattiesburg, MS
Title: Account Manager - Commercial Lines
Fully Remote | Supporting: Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed.
Book Focus: General, Contractor, Professional Liability, Real Estate (required)
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyRemote Policy Advisor
Remote job in Hattiesburg, MS
Job Description
This position gives you the chance to build remote income while helping clients evaluate protection needs.
You'll talk with families online as they review life insurance options.
You will assist warm leads and move them through approval.
What We Provide
Training & mentorship (no experience required)
Access to reputable insurance carriers
Optional third-party benefits and incentive opportunities
Remote work with flexible scheduling
Trips, bonuses, and optional benefits are performance-based and not guaranteed.
Requirements
Life Insurance License (or willing to obtain - state timelines vary)
Authorized to work in the U.S.
Must pass a background check
Self-motivated and comfortable working independently
Prior sales, service, or leadership experience is helpful but not required
Compensation
Commission paid directly by partnered carriers
Earnings are based on individual sales performance
Opportunities for higher commission tiers and bonuses based on results
How to Apply
If you're looking for a flexible, sales-driven career helping families protect their financial future, apply today to schedule a short introductory call.
Data & Operations Reporting Manager
Remote job in Hattiesburg, MS
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Data & Reporting Operations Manager MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Data & Operations Reporting Manager, you'll provide strategic oversight and direction for both MMA Analytics and Metric Insights. The successful candidate will be responsible for establishing and managing the reporting tool's roadmap, ensuring the accuracy and functionality of reports, collaborating with key stakeholders to enhance reporting capabilities and participating in implementation project work. This role requires a strong understanding of reporting requirements, testing strategies, and effective change management. The right candidate will bring a strong background in insurance with a comprehensive understanding of all lines of business within the insurance sector.
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
Key Responsibilities:
* Strategic Oversight: Provide strategic oversight, direction, and a general roadmap for MMA Analytics to align with organizational goals. Establish navigation, features, functionality, and content guidelines for tools such as Metric Insights to optimize user experience.
* Reporting and Testing Strategy: Oversee a comprehensive documentation and testing strategy, including supporting resources and communication plans to ensure thorough documentation and testing of reports. Ensure reports are tested for accuracy and manage stakeholder feedback ensuring all aspects of layout, functionality, and logic are addressed.
* Development Prioritization: Prioritize development efforts and negotiate compromises ensuring alignment with business objectives. Ensure existing reports are mapped to MMA's new reporting framework, ensuring a seamless transition and continuity of reporting capabilities. Establish and maintain nomenclature mapping for key reporting terms and calculations to ensure consistency and clarity across reports.
* Data Supply Chain Management: Ensure that the data supply chain pertains to programs such as EPIC runs smoothly and effectively from data conversion all the way through report development and consumption.
* Stakeholder Engagement: Showcase the suite of reports to key stakeholders addressing questions and providing insights into report functionalities. Serve as a key advisor and stakeholder for MMA Analytics, providing insights and recommendations to enhance reporting capabilities.
* Solution Implementation: Help identify report gaps and stakeholder requests for changes or enhancements, ensuring that reporting tools meet evolving business needs. Oversee the identification and implementation of solutions for report gaps, ensuring timely and effective enhancements.
* Collaboration: Collaborate with Business Process and Finance teams to understand the impacts of workflow and system changes on reporting requirements. Evaluate changes to established reports for impact on layout, functionality, and logic, including major updates to PowerBI.
* Security Guidelines: Establish security guidelines to protect sensitive reporting data and ensure compliance with organizational policies. Work with Access Management to ensure security is implemented accordingly.
* Change Management, Training and Documentation: Help oversee implementation, communication and training for data products, including MMA Analytics and Metric Insights. Develop and maintain procedure manual content, including key report information, PowerBI functionality, and updates to the Suite of Reports list; actively enhance based on colleague feedback.
We'd love to meet you if your professional track record includes these skills:
* Minimum of 3 years of people leadership experience; preferably with experience in strategic team building in Insurance Operations
* Bachelor's degree in Business, Insurance Operations, Information Technology, Data Analytics, or a related field.
* Experience with Insurance Agency Management Systems, preferred experience with Applied Epic.
* Proven experience in report management, analytics, or a similar role.
* Strong understanding of reporting tools and technologies, preferably PowerBI. · Minimum of 10 years previous insurance agency/brokerage experience.
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
* Experience in project management and the ability to prioritize tasks effectively.
* Detail-oriented with a focus on accuracy and quality in reporting.
We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
* Generous time off, including personal and volunteering
* Tuition reimbursement and professional development opportunities
* Remote Work, but some travel will be required
* Charitable contribution match programs
* Stock purchase opportunities
To learn more about a career at MMA, check us out online: *************************** or flip through our recruiting brochure: **********************
Follow us on social media to meet our colleagues and see what makes us tick:
* ************************************
* **********************************
* *****************************
* *******************************************************
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-REMOTE
The applicable base salary range for this role is $122,500 to $214,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until: December 29, 2025
WCA Physiotherapist Functional Assessor - Hybrid
Remote job in Hattiesburg, MS
Description & Requirements WCA - Physiotherapist Functional Assessor Central England, Wales and Scotland Monday to Friday - 09:00 - 17:00 £41,500 Do good. Be great as a physio. Are you a Registered Physiotherapist seeking flexible working, a better work-life balance and an opportunity to make a difference?
About the role
As a Physiotherapist Functional Assessor at Maximus, you'll use your clinical expertise to understand how a person's disability or health condition affects their daily life. You'll work on complex cases involving chronic pain disorders and neurological, physical and mental health conditions while your compassion and experience helps customers move forward with their lives.
The role can be both challenging and rewarding, which is why we provide a tailored training programme to help you thrive. You'll begin with 6 weeks of training before assessing customers and have ongoing support and mentorship in your role with us.
Duties and responsibilities
Conduct telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life
Produce Work Capability Assessment (WCA) reports to help the Department for Work and Pensions (DWP) determine a person's eligibility for benefits
Develop your clinical knowledge and assessment skills with the support of regular feedback and supervision
Requirements
Valid HCPC registration number
At least 1 year of broad post-registration experience gained within or outside of the NHS
You MUST have the right to work in the UK - we cannot offer sponsorships
Excellent oral and written communication skills
Comfortable using computer software to type and produce detailed reports
What we offer
£41,500 salary
Flexible working - full time, part time and hybrid
No bank holidays, evenings or weekends
Leading maternity and paternity paid leave
Bank holidays plus 25 days' holiday with the option to buy or sell 5 days
Ongoing CPD, clinical development and reimbursed validation fees
£2,000 for referring a friend
Life insurance and Medicash Healthcare Cash Plan
In-person clinical conferences held annually
Join us and become part of a team that's making a real difference to people's lives.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
41,500.00
Maximum Salary
£
41,500.00
Fire Protection Engineer
Remote job in Hattiesburg, MS
At CDM Smith, we're committed to connecting you with work that inspires and challenges you. Our employees collaborate on meaningful projects that enhance communities and make a lasting difference in the world. We deliver legendary service and smart solutions for environmental and infrastructure challenges, creating an unmatched experience for both our clients and our team. As a global engineering and construction firm, we partner with clients worldwide to develop innovative solutions that address today's needs and anticipate tomorrow's demands.
We're currently seeking a talented Fire Protection Engineer. In this role, you'll contribute to projects that protect lives and property while helping shape resilient and sustainable environments.
This position can be based out of any U.S. based office. We offer a hybrid work environment that allows our employees to balance time in the office with remote work from home.
As a valued member of our Infrastructure and Services Group you would contribute to CDM Smith's mission by:
- Developing comprehensive fire protection engineering designs, including conceptual layouts, basis-of-design documentation, water supply and hydraulic analyses, and detailed plans for fire sprinkler and suppression systems, fire pumps, and fire alarm systems.
- Acting as QFPE for work with federal projects, providing life safety, fire suppression and fire alarm analysis and design.
- Reviewing draft designs to ensure compliance with federal, state and local regulations and signing off on completed designs.
- Performing other duties of basic to high complexity as necessary to meet client requirements such as creating fire protection and life safety engineering designs and evaluations: egress analysis, fire separation requirements, fire hazard analysis, water supply evaluations, insurance provider recommendations.
- Evaluating systems utilizing HydraCAD, HydraCALC, or similar software as required.
- Reviewing draft designs for compliance with NFPA, UFC, national, state, and local regulations as applicable to project work and signing off on completed designs. Ensuring that firm policies and practices are followed on all designs.
- Performing other duties of basic to high complexity as necessary to meet client requirements, such as creating fire protection and life safety engineering designs
- Ensuring that firm policies and practices are followed on all designs.
- Collaborating with sales staff to create proposals in response to current and potential client requests for proposal (RFPs). Reviewing draft proposals for adherence to firm, industry, state, local, and federal regulations, and best practices.
- Meeting with current and potential future clients to review their current and future design needs.
- Performing site assessments and studies, as needed to ensure designs are aligned with industry standards and local requirements.
- Attending conferences, symposia, etc. to improve the visibility of the firm's products and services in collaboration with applicable sales staff.
- Providing technical guidance and training to more junior staff. Mentoring more junior staff and developing them for future growth within the discipline and firm. May supervise the work of junior engineers on project work.
\#LI-LH1
\#LI-hybrid
**Job Title:**
Fire Protection Engineer
**Group:**
ISO
**Certification/License Requirements:**
Professional Engineer
**Employment Type:**
Regular
**Minimum Qualifications:**
- Bachelor's degree in Mechanical, Architectural or Chemical Engineering, or in Engineering Technology or related discipline. Professional engineering (PE) license.
- 7 years of related experience.
- Equivalent additional directly related experience will be considered in lieu of a degree.
- Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
**Preferred Qualifications:**
- Bachelor's degree in Fire Protection Engineering or related discipline.
- Professional engineering (PE) license in Fire Protection.
- Experience working with UFC criteria for federal work.
- Experience working with FM Global datasheet requirements and other insurance provider requirements.
- Experience with design of suppression system (wet-pipe, dry-pipe, preaction, deluge, foam, clean agent), fire alarm/mass notification system, smoke control system, fire pumps, water storage tanks.
- Experience with life safety requirements, building code analysis, passive fire protection systems, performance-based designs
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Skills and Abilities:**
- Advanced Knowledge of computer assisted design and drafting (CADD) 3D and 4D software and practices.
- Expert Knowledge of engineer principles of design.
- Expert Knowledge of Microsoft business software (excel, word, etc.).
- Excellent verbal and written communications skills.
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$90,605
**Pay Range Maximum:**
$158,579
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Entry-Level Data Entry Specialist (Remote)
Remote job in Laurel, MS
We are looking for dependable, trustworthy individuals from various work experience backgrounds such as customer service, administrative assistant, nurse, construction and others to participate in various research studies to be conducted either at home over the internet or locally in person no more than 25 miles from your home.
This is an entry level position requiring no prior experiences.
The hiring company conducting the research will rely heavily on employee / contractor participation and feedback in order to make critical business decisions in areas including but not limited to marketing and product development.
We expect you to show up on time, listen to and follow instructions carefully and complete each assignment taken.
Research Participant responsibilities are:
Show up on time to all assignments.
Completely understand each and every task given before beginning task
Answer all questions fully and honestly.
Review and verify for correctness all entered data
Participate in each and every assignment until the end without missing a single appointment.
Research Participant responsibilities are:
Access to the internet
Access to a computer, phone or have reliable transportation.
Good understanding of the English language
Must be able to follow written and/or oral instructions completely
High school degree or equivalent is recommended but not necessary
Research Participant compensation:
up to $3,000 per completed multi-session study
up to $250 per hr. for a single session study
Please, be sure to check your email for instructions from us once you have applied.
Remote Travel Advisor
Remote job in Hattiesburg, MS
Job Description️ About the role
Are you the go-to person for vacation tips, flight hacks, and dreamy getaways? Turn your passion for travel into a rewarding career as a Remote Travel Advisor from anywhere in the world!
You will help clients plan unforgettable trips from beach escapes and adventure tours to luxury cruises and family vacations all from the comfort of your home.
Whether you're a seasoned travel pro or just getting started, we provide the tools, training, and support to help you thrive.
What You Will Do
Consult with clients to understand their travel needs, preferences, and budgets
Research and recommend destinations, accommodations, flights, cruises, and activities
Book and manage travel arrangements using preferred supplier platforms
Provide exceptional customer service before, during, and after travel
Stay up to date on travel trends, promotions, and safety protocols
Build long-term client relationships
A genuine love for travel and helping others explore the world
Strong communication and organizational skills
Self-motivated and comfortable working independently
Basic computer skills and internet access
Prior travel industry experience is a plus but not required!
Willingness to complete training and certification (provided)
What You Get
Flexible schedule
Great earning potential commission-based with performance bonuses
Access to exclusive travel perks discounted trips, FAMs, and insider rates
Ongoing training & mentorship we invest in your success
Marketing tools & back-office support so you can focus on selling
Ready to start your career in travel?
If you are passionate about travel and ready to turn that passion into income, we love to hear from you.
Don't wait for the perfect moment-create it. Join us today and start building your dream business.
Apply now we are looking forward to have you in our team!
Reimbursement Coordinator Team Lead
Remote job in Hattiesburg, MS
The Reimbursement Coordinator Team Lead is responsible for collecting and managing account payments related to home health billing. The Team Lead will be responsible for submitting claims, following up with insurance companies for payment fulfillment, and providing training to Reimbursement Coordinator as needed.
This is a fully remote position but the person hired for this role should reside in a state we do business in.
Responsibilities
* Serve as a mentor to reimbursement coordinator of collections.
* Plan and execute training opportunities for the Non-Medicare billing and collection team; includes group and individual training.
* Complete daily billing tasks to minimize reimbursement write-offs.
* Monitor and manage assigned accounts for accuracy and efficiency.
* Collect necessary information for insurance claims preparation.
* Submit clean claims to insurance companies in a timely manner and according to guidelines.
* Research, correct, and resubmit rejected or denied claims promptly.
* Responsible for incoming patient calls regarding self pay billing/collect payments.
* All other duties as assigned.
Qualifications
* Must have a high school diploma or equivalent.
* Must have two years demonstrated experience with Medicare or related billing functions.
* Must have demonstrated experience in planning and presenting trainings, individual or large group settings.
* Must have demonstrated experience in project management.
* Experience with home health & hospice billing and collections is highly preferred.
Additional Information
At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:
* Comprehensive insurance plans - medical, dental, and vision
* Generous paid time off - Up to 30 paid days off per year
* 401k retirement savings plan with match
* Basic life insurance at no cost to eligible employees
* Employee scholarship program
* Promote-from-within philosophy
Compensation Range $20-$28 per hour
Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.
Auto-ApplyCredentialed Tax Accountant - Fully Remote - 2+Yrs Paid Tax Experience Required
Remote job in Laurel, MS
Company DescriptionJobs for Humanity is partnering with Intuit to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Intuit
Job DescriptionOverview
Intuit is seeking Tax Experts for the upcoming tax season. If you have an active PTIN and unrestricted credential (CPA/EA/Practicing Attorney) we would love to connect with you!
What You Get:
Company Benefits: 401(k) savings plan with Intuit matching, paid sick leave, Intuit provided E&O insurance, employee stock purchase plan, employee assistance program, product discounts and free copy of TurboTax Live.
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office.
What you'll bring
Who You Are:
As a Tax Expert, you have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software.
You possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
You are passionate about helping clients navigate the complexities of taxation, and you're committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
For internal use: tst
How you will lead
What You Will Do:
In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax advice, full service return preparation, tax calculations, and managing product/software inquiries, you will be working toward advancing our goal of “Powering Prosperity Around the World.”
You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document interactions to maintain accurate records.
If you reside in the United States, and are ready to earn supplemental income by helping people with their taxes, APPLY NOW!
Customer Service Representative - 50k-60k/Year - Work From Home
Remote job in Petal, MS
We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Duties:
• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.
Job Benefits:
• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance
Contact Service Center Business Operations Manager (Hybrid - Arkansas)
Remote job in Hattiesburg, MS
Description & Requirements Maximus is currently seeking a dynamic and experienced Contact Service Center Business Operations Manager to support our AR NWD (Arkansas No Wrong Door) program. This high-level, client-facing role is critical to ensuring operational excellence, driving process improvements, and serving as a trusted advisor to internal and external stakeholders. The Contact Service Center Business Operations Manager is responsible for overseeing document control processes, driving continuous improvement initiatives, and providing strategic leadership to cross-functional teams. The ideal candidate will possess strong analytical skills, a collaborative mindset, and the ability to develop and maintain policies and procedures that align with program guidelines and organizational objectives.
This is a hybrid position that requires work to be performed both onsite at our Little Rock, AR office as well as remotely. The percentage of travel initially will be approximately 50%, however will depend on the nature of the project and related activities.
*This position is contingent upon contract award.*
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Enhance and enforce the document control or change control governance processes.
- Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation and processes.
- Provide leadership, guidance, and expertise to internal program management and support teams to solve issues, develop operational documentation, implement change requests, and document process changes.
- Provide analytical oversight and review of all relevant initiatives.
- Develop tools to enable leadership to address issues and make decisions related to change requests.
- Identify and resolve issues, problems, and concerns by leading cross functional teams.
- Develop, document, and maintain an effective set of policies and procedures consistent with program guidelines.
- Interface with management and steam to determine appropriate policies and procedures.
- Responsible for day-to-day operations to meet key performance metrics.
- Ensures that business rules and processes established b the Contractor are identified, documented and approved by DHS before and after system go-live.
- Oversee CSC development and expansion activities, including but not limited to interviews with DHS divisions.
- Recommend improvements to business processes to ensure that the CSC enables cost savings and improved functionality to DHS through process improvement.
- Oversee and consult on change management practices with Contractor and with DHS staff.
- Lead the development of the Interview Plan and Transfer of Operations Plan as well as ongoing maintenance of stakeholder relationships to ensure the CSC expansion vision is executed.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Five years of experience in management consulting and/or business analytics responsibilities on projects or similar scope required.
- Excellent written and verbal communication skills required.
- Previous experience in change management required.
- Previous experience in human services required.
- Knowledge of the Contractor's solution, having implemented and managed the solution in no less than one environment at least as complex as the Contractor's solution required.
- Proficiency in Microsoft Office Suite required.
Home Office Requirements:
- Internet speed of 25mbps or higher required (you can test this by going to *******************
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
100,000.00
Maximum Salary
$
128,000.00
Easy Apply