Pm/Night Audit
Night auditor job at Embassy C E S
Job Title: Front Desk Clerk/Guest Service Agent
Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,
Issue guest safety deposit boxes as requested.
Communicate service and amenities of the hotel to guests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Meet with departing Front Office staff to review business status and follow up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Keep the front desk areas clean and well organized.
Assist with reservations calls in a professional manner.
Document maintenance needs and submit to appropriate manager.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Prepare any/all reports as directed.
Prepare appropriate housekeeping reports as directed.
Education and/or Experience
6 months or more of front desk experience; preferably with brand experience
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Night Auditor
Night auditor job at Embassy C E S
Night Auditor - Front Desk Agent
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
Hotel Night Auditor
Columbus, OH jobs
The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our property's vision, mission, and core values.
Night Auditor
Lake Wales, FL jobs
Job Description
SUMMARY PART TIME SEASONAL
This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The Night Auditor will function at the hotel front desk and be the point of contact for Members and guests - providing helpful and knowledgeable service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Complete Guests' Check-in/out of the Colony House.
Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.
Input guest credit card and update any guest information within the system.
Communicate with other areas to arrange services, such as Bellman and F&B.
Post any charges to guest accounts.
Prepare and distribute reports for staff.
Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.
Schedule spa services and dinner reservations.
Run night audit and resolve any reservation errors.
Communicate any necessary information to Leadership and the Front Desk team.
OTHER RESPONSIBILITIES
Assist mailroom, bellman, and housekeeping when necessary.
Complete other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
KNOWLEDGE AND SKILL OF:
Excellent customer service, and interpersonal skills.
Proficient in English grammar.
Computer software including Microsoft office.
Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.
ABILITY TO:
Communicate effectively both orally and in writing.
Meet time schedules, deadlines, and plan and organize work.
Work confidently with discretion and independently with little direction.
Work cooperatively with others using tact, patience, and courtesy.
Work with confidential data with discretion.
Perform required role during emergency situations.
Work with guests in a fast-paced setting.
EDUCATION and/or EXPERIENCE
High School Diploma or GED
Club, resort, or other hospitality industry experiences are preferred.
CERTIFICATES, LICENSES, and/or REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit and stand for a prolonged period of time.
Must be able to lift and carry up to 30 pounds.
Must be able to stoop and kneel.
Must have the visual acuity to see computer screens and paperwork.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Florida weather conditions can vary. This position may experience various types of weather including hot, cold and wet conditions.
EEO STATEMENT
Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities
Courtyard Boone - Fri and Sat Night Audit
Boone, NC jobs
Job Description About Us:
The Courtyard by Marriott in Boone, NC is seeking self-motivated and positive individuals to join their 3rd Shift team.
Responsibilities:
Specific job duties include, but are not limited to, checking guests in and out, stocking the Market, processing night reporting, and answering phone calls.
Requirements:
Covering the front desk 11pm-7am - Fri and Sat
Bonus Points:
Cross-training and promotion opportunities available
Overtime and Holiday paid at time-and-a-half
Perks:
Great associate discount for hotel stays all over the world
401K, paid vacation, health insurance available after one year
NIGHT AUDITOR
Athens, GA jobs
Information Classification Title Night Auditor I FLSA Non-Exempt FTE 1.0 Minimum Qualifications High school diploma or equivalent The night auditor performs an audit of the business day's transactions. Audit duties include running all daily reports and checking for accuracy, auditing all payment types, completing all end-of-day reports, and rolling the report date to the next business day. In addition to their own duty leader responsibilities, the Night Auditor will perform all traditional Front Desk Clerk duties including, but not limited to, checking guests in and out, tendering sales from The Market retail outlet, making and confirming reservations, answering all telephone calls, responding to guest requests, serve as manager on duty, enter maintenance work orders, prepare daily shift reports, train and oversee relief auditors, and attend all needed meetings and training sessions. As the manager on duty, the Night Auditor will learn about the hotel's fire, health, and emergency procedures and be ready to implement these policies and procedures when needed. Overnight duty managers will coordinate with private security vendor officers to ensure guest service and safety standards are met. This is a designated position and may be needed to work ensuring campus operations when university campus is closed.
Knowledge, Skills, Abilities and/or Competencies
* Dependable, responsible, and able to work well without direct supervision.
* Strong organizational and time management skills.
* Detail-oriented.
Physical Demands
* Stand and/or sit at desk for extended periods of time utilizing a computer and/or phone
* Walk and climb stairs
* Occasional lifting up to 35 pounds
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Perform an audit of the front desk's daily transactions:
* Review and analyze daily audit reports prepared by Front Desk Clerks for accuracy and adherence to established financial procedures. Audit all payment types for that day.
* Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
* Make appropriate corrections and adjustments
* Compile a summary report of daily transactions, highlighting key trends or discrepancies
* Complete end-of-day reports: post room charges, run back-up of daily transactions, and roll the posting date to the next business day.
* Identify and recommend revisions to front desk financial handling procedures based on audit findings to improve efficiency and accuracy.
Percentage of time 60 Duties/Responsibilities
Serve as manager on duty during your shift:
* Learn and know all safety and security procedures. Apply them as warranted and seek assistance from hotel upper management as needed. Solely responsible for the fire and life safety of all hotel guests (as many as 500 people), staff/faculty, and/or vendors present during severe weather, fire, or other safety-threatening events.
* Serve as the unit's lead point of contact during your shift, providing guidance and support to front desk clerks in handling complex guest issues and escalating when necessary.
* Communicate effectively with Front Desk Clerks, Front Office Supervisors, Assistant Front Office Manager, Front Office Manager, Hotel General Manager, cross-divisional Georgia Center personnel, and emergency personnel.
* Handle and solve all arriving, in-house, and departing guest issues.
* Manage projects or contribute to committee or teamwork.
* Assist in developing and implementing new guest service initiatives or standard operating procedures for the front desk.
Percentage of time 20 Duties/Responsibilities
Complete all procedures and tasks related to hotel guests with efficiency, accuracy, and utilizing excellent customer skills:
* Check guests in and provide them with information about the hotel. Print parking passes and post accurate charges.
* Post charges and payments to guest folios and check guests out.
* Make and confirm transient/leisure and group reservations.
* Enter maintenance work orders. If necessary, contact maintenance.
* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
* Assist in developing and implementing new guest service initiatives or standard operating procedures for the front desk.
* Take the lead on specific projects or initiatives within the front office, as assigned by the Front Office Manager.
Percentage of time 10 Duties/Responsibilities
Serve as the primary trainer and mentor for relief auditors:
* Maintain training materials and standard operating procedures for the night audit process.
* Provide Front Assistant Front Office Manager and Front Office Manager with feedback regarding trainees
Percentage of time 5 Duties/Responsibilities
Participate in training sessions, departmental meetings, and other duties as assigned:
* Participate in all training sessions and departmental meetings.
* Assist hotel team members as needed to meet hotel division goals.
* Complete other duties as assigned.
Percentage of time 5
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Leta Salazar Recruitment Contact Email ******************** Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* * How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?
* UGA Jobs
* Georgia Center Employment Page
* Georgia Center Talent Recruitment Brochure
* Insidehighered.com
* Indeed
* hCareers
* LinkedIn
* Facebook
* Department of Labor
* Goodwill
* From a current UGA employee
* Other
Applicant Documents
Required Documents
* Resume/CV
Optional Documents
* Cover Letter
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (*************).
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.
Easy ApplyNight Auditor (FT)
Telluride, CO jobs
Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!
*We do not have employee housing available.*
Job Description
Position to begin in mid/late November 2025. Shifts are overnight.
Inspiring, engaging, motived and a great communicator. As our Night Auditor, you will thrive working on site with our overnight team to ensure guest safety and satisfaction while also completing day end accounting duties. Apply your attention to detail, and passion for numbers, where your comprehensive reconciliations will offer a window into each day's dynamic operations. Enjoy a full-time, seasonal position where you get to work hard during the season and have off-seasons off!
What is in it for you:
Grow your career while achieving optimal work life balance in Telluride, Colorado
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Keep your days free by working 10 hour overnight shifts, 4 days/week
What you will be doing:
Ensure the current day's revenue balances are reconciled, payments to the guest ledger are processed, and accounts receivables are balanced. verifying the summary of daily transactions are readied for the next day's business.
Prepare daily management reports, complete system back-ups and complete the update process on the Front Office system per established guidelines and procedures.
Reconcile miscellaneous revenue sources to the PMS system; record and adjust entries as needed.
Qualifications
Able to work overnight shifts, staying awake throughout the entire shift
Computer literate in Microsoft Windows applications
Previous Front Office or Accounting experience highly preferred
University/college degree is an asset
Excellent organizational and communication skills
Able to reliably work independently, pay attention to detail, stay calm and courteous at all times, as well as work cohesively as part of a team
Physical requirements: constant standing, walking and sitting throughout shift, able to lift 50lbs
Additional Information
Your team and working environment:
Tight-knit, inclusive, and knowledgeable teammates.
Supportive team always willing to work together to complete the task at hand.
Cohesive teams with the ability to be successful with and without direct supervision.
Visa Requirements: Must be legally eligible to work in USA. The hotel is unable to assist candidates in obtaining USA work authorization.
Starting hourly wage: $28/hr, benefit eligible
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
Guest Experience Representative
Denver, CO jobs
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
As a Guest Experience Representative at Coors Field, you will enhance the fan experience by providing outstanding customer service at the entry gates or in seating areas. This seasonal role involves ticket scanning, directing guests to seats, answering inquiries, and assisting guests with special needs. A friendly and approachable attitude, along with the ability to manage crowds in a fast-paced environment, is essential.
DUTIES & RESPONSIBILITIES:
Greet guests, answer questions, and provide directions.
Assist guests with disabilities by directing them to proper entrances or Guest Relations for assistive devices.
Validate and scan tickets for entry, ensuring they are valid for the event.
Screen for prohibited items and manage claim checks for items not allowed in the ballpark.
Maintain crowd control, especially during high-traffic times, and direct guests to their seats.
Inspect areas for safety hazards and report concerns to the supervisor.
Monitor alcohol consumption, report intoxicated or disruptive guests, and follow T.E.A.M. (Techniques for Effective Alcohol Management) guidelines.
Help guests with ticket issues by directing them to the Guest Experience Center.
Walk through seating areas to monitor guest safety, including responding to potential injuries or altercations.
Assist with emergency evacuations, directing guests safely out of the ballpark.
Adhere to Coors Field policies and customer service standards C.A.R.E.S. program (Courteous, Aware, Responsive, Experience Focused, and Smile, Please & Thank You, as it represents the key elements of providing excellent customer service).
Rotate roles as needed and stay at your assigned post unless on break.
JOB REQUIREMENTS:
High school diploma or equivalent preferred.
No previous experience required.
Excellent verbal communication skills.
Punctual with consistent attendance, available for at least 50% of events or all weekends.
Must be able to work well in a team and communicate effectively with the public.
Ability to obtain and maintain TEAM (Techniques for Effective Alcohol Management) certification.
WORK SCHEDULE:
Part-time, seasonal role with hours varying by event.
PHYSICAL REQUIREMENTS:
Ability to work in various weather conditions (sun, rain, wind, cold, heat).
Stand for up to 6 hours and walk frequently around the ballpark, including navigating stairs and aisles.
Clearly communicate directions and assist in emergencies, including evacuations.
Lift, bend, and assist guests with seating or retrieving items.
Operate a ticket scanner and inspect bags for prohibited items.
Respond to safety concerns, including injuries or incidents in crowded areas.
Remain calm and focused during high-stress or emergency situations.
COMPENSATION & BENEFITS:
PAY: $18.81 per hour
Our seasonal Event Services team members enjoy:
Flexible work schedule. Employees choose their shifts and can earn incentives or additional compensation for specific shifts
Employee assistance program focused on Mental Health Support, Life Coaching Services, Work-Life Resources, Legal Referrals, Financial Consultation, Personal Assistance, and Medical Advocacy for employees and their immediate family members
Colorado Secure Savings IRA
Sick time
Discounted tickets
Discounts at Dugout stores
Recognition Program
Disclosure statement:
Please note that all benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time. While our philosophy is the same everywhere, benefits may vary by work location.
APPLICATION PROCESS:
Applications will be reviewed on a rolling basis
The estimated time to complete the recruitment process will be between January 31, 2026 and February 28, 2026.
EQUAL OPPORTUNITY EMPLOYER:
Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.
ExperiencePreferred
2
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Night Auditor
Statesville, NC jobs
Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes change
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Conducts security walks
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Setting wake up calls
Printing and delivering notices to guests
Stocks linens and supplies at front desk for the following day
Generates automated audit reports for manager's review
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements:
Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative
Hotel Front Desk Agent - Doubletree Orlando Downtown
Orlando, FL jobs
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Guest Service Representative
Florida jobs
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $11.00 - $15.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyGuest Service Representative
Asheville, NC jobs
1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in Guest Service, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a welcoming environment for our guests, offers creative solutions for celebratory occasions and sells our delicious cakes. The GSR is the first point of brand contact in our bakery and serves in an essential role to create a memorable experience and leave a positive, lasting impression.
Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration!
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm
Maintains strong product knowledge to educate guests
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
Processes guest orders efficiently and accurately utilizing point-of-sale system
Upholds a clean and organized bakery, which includes routine sweeping/mopping of the floor, and cleaning of countertops, windows and other surfaces.
Maintains a consistent work attendance and punctuality record.
Education, Certifications and Work Experience Requirements:
Applicants must be 14 years of age or older. Applicants under 18 years old are required to get a NC Workers Permit
Benefits:
Matching 401(K) (age 21+)
50% in-bakery discount
Flexible Scheduling
Work/life balance
$15 per hour (20+ hours per week)
Compensation: $12.00 - $15.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyGuest Service Representative
Alabama jobs
Benefits:
Flexible schedule
Training & development
Employee discounts
Opportunity for advancement
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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Auto-ApplyFront Desk Agent
Tupelo, MS jobs
Hilton Garden Inn Tupelo
About the Company:
LRC2 Management is a leading hospitality company that values exceptional guest service and employee satisfaction. We strive to provide a welcoming and rewarding environment for our guests and employees alike.
Description of the role:
As a Front Desk Agent at LRC2 Management in Oxford, MS, you will be the first point of contact for our guests, providing exceptional customer service and assistance. You will be responsible for greeting guests, checking them in and out, answering inquiries, and ensuring their stay is comfortable and enjoyable.
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Responsibilities:
Greet and check-in/out guests in a friendly and efficient manner
Answer phone calls and provide information to guests
Assist guests with inquiries, requests, and resolving any issues that may arise
Process payments and maintain accurate records
Requirements:
Excellent communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Knowledge of hotel operations and software systems (preferred)
Flexibility to work various shifts, including weekends and holidays
LRC2 Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Auto-ApplyHotel Front Desk Agent
Boone, NC jobs
Job Title: Front Desk Guest Service Agent Department: Front Office Reports To: Front Office Manager / Hotel Manager Employment Type: Full-Time / Part-Time Shifts: 7:00 AM - 3:00 PM, 3:00 PM - 11:00 PM, and Night Audit 11:00 PM - 7:00 AM
About Us:
We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within - every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.
Position Summary:
The Front Desk Guest Service Agent is the fulcrum of our property-the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.
Key Responsibilities:
Answer incoming phone calls promptly and courteously
Make, modify, and confirm guest reservations accurately
Check guests in and out efficiently while providing a warm welcome and farewell
Handle guest complaints and requests with professionalism and care
Adhere strictly to Marriott's Steps of Service and brand standards
Manage transactions accurately using the property management system
Oversee stocking and cleanliness of The Market area
Assist guests by providing information about local attractions, dining, and directions
Collaborate with all departments to ensure seamless guest experiences
Requirements:
Previous hospitality experience is a plus but not required
Positive attitude, strong communication skills, and commitment to excellent customer service
Ability to work various shifts including day, evening, and night audit
Dependability and ability to multitask in a fast-paced environment
Basic computer skills and comfort learning property management software
Perks & Benefits:
Great associate discounts on hotel stays and dining worldwide
401(k) plan, health insurance, and paid vacation available after one year
Overtime and holiday pay at time-and-a-half
Cross-training and promotion opportunities within the hotel
Supportive culture valuing work-life balance
A proven path for career growth-leaders at this hotel started in roles just like this one
Why Join Us?
This is more than just a front desk position - it's your gateway to a flourishing career in hospitality. Whether you're a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you're passionate about delivering memorable guest experiences and eager to grow, we want to meet you.
Guest Services Representative/Call Center
Jacksonville, FL jobs
Jones Technical Institute (J-Tech) is a Non-profit Trade school located in Jacksonville, FL and we are searching for professionals to fill positions in our Admissions Department specifically in our Guest Service Center. In this role you will have the opportunity to help prospective students by scheduling interviews with members of our Admissions team. You will have a major role in growing the schools population and being part of a growing school.
Essential duties and responsibilities:
Ensure prompt communication via phone or text message with all inquiries that come into the campus via phone or internet.
Correspond and follow-up with prospective students utilizing admissions tools such as phone calls, texting, appointment reminder cards, e-mails, etc. until the student has been interviewed at the campus.
Learn and become proficient in the Verity client management software system to record accurate data to assist all departments (Advertising, GSC, Admissions, Financial Aid etc.)
Achieve individual minimum appointment setting, interview, and PDL/Referral generation goals established on a monthly, quarterly, and campaign basis by the President.
Assist the admissions department as a team in achieving all daily, monthly and campaign goals.
Ensure success by initiating referral interviews.
Maintain effective communication with the admissions team and management team.
Complete individual daily and weekly reports about performance activity as required.
Participate in monthly or quarterly product knowledge meetings.
Participate in continuous individual and group training sessions.
Participation in various school functions such as, but not limited to, orientation, open houses, and Guerilla Marketing as needed.
Represent the college in a professional and positive manner by attending and participating in various recruitment functions on site as requested.
Education and skills required:
Associates Degree is preferred but relevant experience will be considered.
Previous call center, customer service, or appointment setting experience preferred.
Previous work experience in a sales related field preferred
Excellent communication skills
Ability to problem solve proactively.
Organizational and time management skills a must
The ability to exhibit excellent customer service and work in an open, team environment.
Work environment/physical demands:
Be able to work evenings and weekends, as necessary.
Ability to sit for eight to ten hours while communicating in a call center environment.
QUALITIES OF A GUEST SERVICE CENTER REPRESENTATIVE
Passion to help people.
Enthusiasm
Ability to motivate others.
Confident
Self-Motivated
Must be able to shut out external distractions to ensure goals are met.
Have a sense of urgency.
Believe in your product.
Ability to accept constructive criticism.
Possess and demonstrate a positive attitude.
Ability to set and reach personal goals.
Ability to relate well to people.
Demonstrates active listening skills.
Professional appearance
Willingness to learn.
Competitive drive
Tenacity
Clear effective communicator
Auto-ApplyGuest Services Representative/Call Center
Jacksonville, FL jobs
Job Description
Jones Technical Institute (J-Tech) is a Non-profit Trade school located in Jacksonville, FL and we are searching for professionals to fill positions in our Admissions Department specifically in our Guest Service Center. In this role you will have the opportunity to help prospective students by scheduling interviews with members of our Admissions team. You will have a major role in growing the schools population and being part of a growing school.
Essential duties and responsibilities:
Ensure prompt communication via phone or text message with all inquiries that come into the campus via phone or internet.
Correspond and follow-up with prospective students utilizing admissions tools such as phone calls, texting, appointment reminder cards, e-mails, etc. until the student has been interviewed at the campus.
Learn and become proficient in the Verity client management software system to record accurate data to assist all departments (Advertising, GSC, Admissions, Financial Aid etc.)
Achieve individual minimum appointment setting, interview, and PDL/Referral generation goals established on a monthly, quarterly, and campaign basis by the President.
Assist the admissions department as a team in achieving all daily, monthly and campaign goals.
Ensure success by initiating referral interviews.
Maintain effective communication with the admissions team and management team.
Complete individual daily and weekly reports about performance activity as required.
Participate in monthly or quarterly product knowledge meetings.
Participate in continuous individual and group training sessions.
Participation in various school functions such as, but not limited to, orientation, open houses, and Guerilla Marketing as needed.
Represent the college in a professional and positive manner by attending and participating in various recruitment functions on site as requested.
Education and skills required:
Associates Degree is preferred but relevant experience will be considered.
Previous call center, customer service, or appointment setting experience preferred.
Previous work experience in a sales related field preferred
Excellent communication skills
Ability to problem solve proactively.
Organizational and time management skills a must
The ability to exhibit excellent customer service and work in an open, team environment.
Work environment/physical demands:
Be able to work evenings and weekends, as necessary.
Ability to sit for eight to ten hours while communicating in a call center environment.
QUALITIES OF A GUEST SERVICE CENTER REPRESENTATIVE
Passion to help people.
Enthusiasm
Ability to motivate others.
Confident
Self-Motivated
Must be able to shut out external distractions to ensure goals are met.
Have a sense of urgency.
Believe in your product.
Ability to accept constructive criticism.
Possess and demonstrate a positive attitude.
Ability to set and reach personal goals.
Ability to relate well to people.
Demonstrates active listening skills.
Professional appearance
Willingness to learn.
Competitive drive
Tenacity
Clear effective communicator
Guest Services Agent
Charlotte, NC jobs
Job Description
We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate.
Compensation:
$17 per hour
Responsibilities:
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guests' requests
Actively listen to and resolve complaints
Ensure guests with special needs receive personalized services
Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences, and programs offered
Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks, and check on progress
Recommend local tourist spots, including places to dine and shop
Establish friendly relationships with regular hotel clients
Qualifications:
Skills
Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred.
Hands-on experience with Hotel Management software (On-Q, a plus)
Proficiency in English; knowledge of other languages is a plus
Customer service driven with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills, along with the ability to motivate a team to high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)
About Company
Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!
Guest Services Agent
Charlotte, NC jobs
We are looking for Guest Services Agents/Front Desk Associates to make clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms, informing them about the hotel's facilities, ensuring stellar customer service, and providing memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures, like reservations and check-in/check-out processes, we'd like to meet you. Our ideal candidate will have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.
We are currently looking to fill (2) full-time and (2) part-time openings with either AM or PM availability, with ideal candidates being able to work both. Candidates must be able to work varied shifts to include weekends and holidays as business demands dictate.
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guests' requests
Actively listen to and resolve complaints
Ensure guests with special needs receive personalized services
Coordinate and manage communication between guests and staff, and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences, and programs offered
Liaise with Housekeepers and F&B Staff to provide an overall comfortable guest experience
Examine daily duties, assign tasks, and check on progress
Recommend local tourist spots, including places to dine and shop
Establish friendly relationships with regular hotel clients
Skills
Proven work experience as a Guest Service Agent/Front Desk or similar role with Hilton-brand experience preferred.
Hands-on experience with Hotel Management software (On-Q, a plus)
Proficiency in English; knowledge of other languages is a plus
Customer service driven with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills, along with the ability to motivate a team to high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Customer service: 1 year (Preferred), Hotel: 1 year (Preferred), Front desk: 1 year (Preferred)
Guest Service Representative
Kent, OH jobs
We're more than just a team - we're a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here's how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process.
Provide information about the hotel's amenities, services, and local attractions.
Respond promptly to guest inquiries via phone, email, or in person.
Handle reservations, cancellations, and modifications accurately and efficiently.
Process payments and maintain accurate records of guest transactions.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Coordinate with other departments to fulfill guest requests and preferences.
Maintain a clean and organized front desk area.
Assist with luggage handling and transportation arrangements as needed.
Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
Provide exceptional customer service to enhance the overall guest experience.
Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
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