Ember Technologies jobs - 21 jobs

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. We're looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab. The Role We're seeking an Environment Artist with a focus on environment collision who understands how collision fundamentally shapes player experience, movement, flow, readability, and immersion. This role blends technical precision with artistic intent, ensuring our worlds feel intuitive, responsive, and beautifully crafted. You'll collaborate closely with Design, Environment Art, and QA to create collision that supports traversal, complements visual design, and reinforces the emotional experience of our worlds. Responsibilities Build, refine, and maintain level collision in Unreal Engine (UE5) to support gameplay needs and artistic direction. Use Unreal Engine and 3D software to create accurate, high-quality custom collisions. Ensure player movement, traversal routes, sound tagging, and navigation flags feel smooth, grounded, and intentional. Collaborate with multiple disciplines to ensure collision enhances both gameplay clarity and cinematic feel. Maintain a strong understanding of overall level and gameplay design to inform collision decisions. Own collision across multiple maps or areas, working efficiently to meet milestones while preserving quality and polish. Qualifications 3+ years of professional experience as a game artist, designer, or technical designer. Hands-on experience implementing collision in a game engine. Working knowledge of Maya or 3ds Max in a production environment. Strong technical problem-solving skills paired with an artistic eye. Ability to self-manage, communicate clearly, and collaborate across disciplines. Passion for crafting memorable worlds and delivering polished player experiences. Experience on a shipped AAA or high-quality indie title is a plus. QA or gameplay testing experience is helpful but not required. This is a short-term role expected to last approximately six months, with an hourly rate of $30-$40, depending on location and experience.

Title: Manufacturing Systems Support Engineer Pay Rate: $55/hr+ DOE Hours: Hybrid 3 days per week on site Type: Contract 6+ Months with possibility of extension About Our Client Our client is a pioneering automotive services organization committed to redefining how people move. With a focus on innovation, quality, and user experience, they collaborate across industries to develop transformative solutions that respond to evolving urban needs. About the Role As a Manufacturing SystemsSupport Contract Engineer,your primary roles are to work closelywith the companies production teamsand Base Ops Service Operations at various facilities, either remotely or in person,to troubleshoot any Manufacturing Systems and SAP S4 system related issues, identity the root causes of these issues, and resolve the issues directly in the systems or work with personnel, production team members, Manufacturing Engineering Quality, Process, and MES Team engineers to resolve the issues. What you will be doing: Perform day-to-day Manufacturing Execution System (MES) operationsupport at Zoox Facilities Resolve any MES-related issuesraised by production technicians Troubleshoot and resolve any MES data collection issues Work with production technicians to resolve any MES operation issues Monitor MES/S4Integration errors and assist in the resolution of the errors Monitor BaseOpsSAP Support channelrequests and resolveany SAP EAM and Configuration Management related issues Provide onsite, in-person supportin company facilities in the San Francisco Bay Areas, specifically Fremont and Hayward. About You Required Qualifications: Bachelor's degreein a relevant areas in Computer Science,Information Technologies, or Engineering Minimum of 4-6 years of relevant experience in MES usage in a manufacturing environment (requirements analysis, design definition, software development, and solutions implementation); 3+ years of Hands-on Experience with SAP ME/Mii/PCo and Kepware applications Prior experience working on SAP EAM systems. Ability to understand complexmanufacturing processes and systems; Customer-focused, positive, supportive, self-motivated, considerate personality required - must work well in a team environment Preferred Qualifications: Master degreein Engineering Experience in an automotive manufacturing production environment Strong understanding of the plantfloor manufacturing systemarchitectures and industrial communication protocol Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visas. About Cinder Cinder is a people-first staffing and recruiting company committed to creating workplaces where employees feel valued, supported, and engaged. Our mission is to leverage our power as a recruiting and consulting company to build workplaces where people thrive. Backed by our ISO 9001 certification, we deliver high-quality staffing solutions, and our clients have rated us over 100% for multiple quarters. Join us and be part of a team that makes a real impact!

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** As an Enterprise Customer Success Manager on the Gladly Customer Success team, you are responsible for building long-term strategic relationships, increasing product adoption and ensuring seamless renewals. You will be responsible for our largest customers. You'll work closely with key stakeholders to understand their business objectives and translate that into how best to use Gladly to help them achieve their intended outcomes. As a customer advocate, you'll liaison between our customers and our internal organization, ensuring that their needs and/or requirements are communicated and managed throughout Gladly while balancing these asks with the business needs. You'll gather customer feedback and product requests while focusing on aligning customer adoption with our current product capabilities. You will own a retention and renewal number on a quarterly and annual basis, as well as help to expand and/or up-sell, as appropriate. In addition to traditional CSM responsibilities, you will help to define and iterate how we approach various programs, customer communications, customer engagement, and strategic planning initiatives. What you'll do: Own the success of Gladly customers in achieving the value of relationship-based customer service using the Gladly platform. Build lasting relationships through consistent engagement with customer executives and managers to instill understanding of product vision, value proposition and features. Proactively engage clients to drive product adoption and optimal product experiences. Partner with Sales Account Executive to develop and execute on account plans, ensure alignment within Gladly teams on account strategy. Develop & maintain relationships with other key internal customer champions, including engineering, product and marketing leadership to help strategically guide the direction of the product based on voice of the customer feedback. Serve as a product expert for customers, including deployment best practices as well as configuration of product settings/rules to address customer business and technical needs. Act as a strategic advisor with the ability to make recommendations on how to best leverage the Gladly platform as well as improve processes that may fall outside of the contact center. Resolve account issues quickly, leveraging resources from across the company as needed. Contribute to Gladly's Customer Success program development, strategic planning, and customer engagement approach to drive consistency and scale as the company grows. Participate in pre-sales activities with prospective customers such as meetings, workshops, and webinars. Required Skills/Experience Previous experience in a B2B client facing role (sales engineering, consulting, professional services, CSM, or technical account management). Previous experience implementing SaaS software applications and/or providing technical and strategic advisory services. Genuine passion for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc. Entrepreneurial. Highly Ethical. Hands on. Passionate. Curious. Persistent. Creative. High standards for personal productivity. Enthusiastic about building Customer Success in a start-up environment. Great communication skills - able to provide clear & concise guidance through emails, over the phone, or in person, with a casual and confident tone. Excellent organization, project management, time management skills is a must. Able to gain consensus and get business and technical teams to work together toward timely issue resolution. Able to build and support a business case to customer teams. A strong awareness of business processes and ability to translate business processes into enterprise application implementations. Effective team player dedicated to continuously improve upon our process of advocating for the customer. Innately understand how to balance advocacy for Gladly and the customer by looking for win:win outcomes. Comfortable and willing to engage on-site with customers where needed. Nice to have: Previous experience with a major systems integrator and/or cloud-based/SaaS solution offerings company. Expertise of customer support software and/or telephony processes. Compensation $103,000 to $160,000 per annum OTE (base + variable); equity, and benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! We're looking for a driven, coachable, and resourceful Strategic Account Executive to help scale our growth in the multifamily and property maintenance tech space. If you're fired up about solving real operational problems for apartment operators-and thrive in fast-moving environments where results matter-you'll feel right at home here. This isn't a role for status-quo sellers. We want someone who leads with curiosity, moves with urgency, and knows how to close complex deals with multiple stakeholders. If you're confident navigating C-suite conversations, fluent in selling SaaS platforms, and excited about AI, automation, and modernizing property operations-we should talk. This position will cover the NorthEast territory of the United States and we are considering candidates in that geography only.What You'll Do Own and grow a territory of mid-market to larger PMC accounts Lead discovery, demo, and proposal cycles with operators, asset managers, and tech buyers Manage a full-funnel process using HappyCo's Sales Playbook and data-driven storytelling Build pipeline through proactive prospecting, field events, and channel referrals Partner with Sales Engineers and Marketing to deliver value-based selling motions Use CRM tools (Salesforce, Gong, HubSpot, etc.) to forecast, track, and iterate Drive adoption of AI-first tools and workflows that change how multifamily teams work What Sets You Up for Success 3-5+ years of full-cycle SaaS sales experience, ideally in real estate, property management, or facilities software Strong sales process-you can map stakeholders, align timelines, and close confidently Experience closing $200K-$600K+ deals with multi-product solutions You've sold to technical, operational, or C-level buyers and know how to simplify complexity Passionate belief in the HappyCo core values with unwavering commitment to quality and success Ability to travel - up to 30 - 50% - for client meetings and industry trade shows/ events You're energized by hunting, self-generating leads, and operating with a sense of urgency You're comfortable evolving quickly-our market moves fast, and so do we Bonus If You Have Familiarity with multifamily SaaS and building operations Deep understanding of multifamily maintenance workflows (inspections, make-ready, work orders) Track record selling platforms that improve operational efficiency, NOI, or resident experience Why Join Us? Real impact: You'll help operators cut costs, improve service, and scale smarter Big vision: We're modernizing a lagging industry with smart, AI-powered tools Sales-forward culture: We value process, growth, and performance Leadership access: Work closely with execs, product, and marketing to shape go-to-market Rewards: Competitive comp, real opportunity to grow, and a supportive remote team #LI-Remote About HappyCoFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has more than 5 million units on its platform. We're everyday people with a shared purpose - improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture & ValuesHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! HappyCo's culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! About the Role We're looking for a detail-oriented and curious Content Marketing Specialist to help us create high-quality, scalable content that supports marketing, sales, product, and brand initiatives. You'll work across multiple content formats-from blog posts and case studies to AI-generated assets and email campaigns-while helping refine our workflows, tools, and templates. What You'll Do Plan, research, write, and launch content across multiple formats: blog posts, case studies, emails, enablement materials, event collateral, ad copy, and more. Rapidly prototype and refine prompts for generative AI tools to support content creation. Edit and enhance both human- and AI-written content for clarity, accuracy, and brand alignment. Build and maintain modular content systems: templates, reusable blocks, and playbooks. Support content workflow improvements, automation, and publishing pipelines. Manage metadata, tagging, and taxonomy to enable personalization and reuse. Coordinate the content calendar, feedback loops, and deadlines across teams. Apply SEO best practices: keyword research, on-page optimization, and internal linking. Track and analyze content performance to drive continuous improvement. Stay up-to-date on content trends, marketing automation, and AI tools-and recommend opportunities to experiment and evolve. What You'll Bring 3+ years of experience in content creation, marketing, communications, or a related role. Strong writing and editing skills with attention to detail and tone. Familiarity with content management systems (CMS), SEO tools, and marketing automation platforms. Enthusiasm for generative AI tools and a willingness to experiment and learn. Proactive, collaborative, and able to work independently with clear direction. A growth mindset and a love for improving content quality and processes. Why Join Us Collaborate with a cross-functional team that values curiosity, creativity, and iteration. Develop your skills at the intersection of marketing, technology, and storytelling. Make a direct impact on how we communicate with prospects, customers, and internal teams. Keys to optimum happiness at HappyCo Thrives in ambiguity and proactively builds clarity Focuses on long-term impact over quick wins Enables others through systems, not mandates Leverages technology and AI to empower people and simplify complexity Embraces the challenges and rewards of growing in a scaleup environment Technologies Used Hubspot experience, nice to have Notion & AI-generative content tools About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has more than 5 million units on its platform. We're everyday people with a shared purpose - improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo CultureHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our careers page! We Offer:- Work from anywhere supported by a flexible company culture- Opportunity to work for one of the fastest growing technology companies in the PropTech industry- Unlimited vacation time- Generous paid parental leave- Competitive and equitable pay, including stock options- Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call. - Maintain average call response time within target.- Ensure all calls are documented correctly and fully.- Maintain high-quality scores on call audits (tone, accuracy, escalation handling).- Follow company scripts, SOPs, and emergency escalation protocols consistently.Responsibilities/Job Duties: Answer inbound calls promptly and courteously during assigned shifts. Follow standardized call scripts and workflows to assess maintenance issues. Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps. Identify and escalate emergency maintenance situations according to SOPs. Communicate with residents and property teams to ensure clarity and proper follow-up. Maintain a calm, professional tone when handling upset or anxious callers. Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone. Adhere to all quality, compliance, and call documentation standards. Participate in brief daily huddles or debriefs to review trends or key updates. Qualifications & Skills: 3+ Years of Property Management Experience (Required). Strong verbal communication and active listening skills. Experience in customer service, call centers, or maintenance coordination preferred. Ability to multitask and document calls while speaking with residents. Comfortable using computers, web-based software, and call management tools. High level of empathy, patience, and professionalism. Basic understanding of property maintenance terminology is a plus. Reliable internet connection and quiet workspace. Bilingual - Spanish speaking is preferred. A strong understanding of the relationship between residents, property management, and maintenance staff. An upbeat, outgoing nature with an authentic desire to help others. This role starts as a full time, non-exempt position paying $17/hour to start, working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges. HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW: - paid vacation and sick time- work from home stipend- company subsidized healthcare About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has 2.7M units on its platform and has captured more than 270 million photos. We're everyday people with a shared purpose - improving people's lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. When property people are happy, we're happy. That's why we're HappyCo. Learn more about our Product Vision here! Our HappyCo CultureHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** We're looking for a Senior Product Designer to join our team. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that. We also exc hange within the design team to build up each other's craft and build a cohesive product. We draw inspiration from consumer apps and messaging experiences, and heroes (that's what we call agents) love how quickly they ramp up. With a range of powerful AI features, we see consumers getting the personalized help they need easily, and heroes getting the context and support they need to focus on the customer and build a connection. We also obsess about the experience for managers of contact centers, providing them with the visibility and tools to provide great service at scale. We'd ideally find a new teammate who takes complex problems and guides towards simple and intuitive solutions, who generates new ideas quickly and is excited to seek out feedback, iterate, and partner with other teams to drive impact. What things might look like for you at Gladly: Collaborate with product management, engineering, design peers, and key stakeholders Craft, run, and synthesize user research sessions with your PM partner to inform long-term and near-term decisions Create prototypes, flows, and mockups that help your team align on the direction and deliver an amazing product Inform product strategy and future vision-setting for the team and broader product Help the team tell a compelling story of the product and where it is heading A few projects you could be working on: Helping customer support heroes gain the context they need to provide incredible support Imagining how Gladly can be more intuitive for first-time and long-time users Making consumers' lives easier with personalized and friendly service, whether provided by AI or heroes Exploring new ways to build trust and coach AI to deliver great service and foster loyalty Please reach out if you: Have 4+ years of experience as a product designer Are able to work independently and with a fair amount of ambiguity, while also building in feedback loops and bringing collaborators along Communicate your thoughts, process, and goals clearly with a range of audiences Know what great visual and interaction design looks like, and care about delivering that in your work Love tackling hard problems and coming up with powerfully simple solutions Nice to haves: Experience with B2B products Experience with AI design and products Please provide a portfolio to give us a window into your work. Cover letters are not required. Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values the diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team. Compensation: $150,000 to $180,000 annual salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home? HappyCo's software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country-without carrying tools, running all over properties, or commuting in traffic. The PositionWe're looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely. Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities-except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities. Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.Key Responsibilities and Expected Outcomes Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction Use Happy Force software to review, triage, and respond to incoming maintenance tickets Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures Collect relevant information from residents to support on-site teams when escalation is required Communicate day-to-day with property teams regarding operations, updates, and escalations Guide residents through mitigation steps for maintenance issues to help prevent property damage Participate in feedback sessions related to product use and process improvements Maintain flexibility and willingness to work different shifts as needed What you could expect day-to-day Process incoming work orders through completion Triage and prioritize maintenance requests submitted through messaging Communicate with residents primarily via text-based channels Perform discovery and troubleshoot basic maintenance issues remotely Collaborate with other Happy Force Technicians, Leads, and corporate team members Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time What we think you need to be successful Minimum of 5 years of on-site residential maintenance experience Fluent written English language and grammar skills Basic computer skills; experience with tools like Google Docs or a willingness to learn Strong understanding of the relationship between residents, property management, and maintenance teams Ability to accurately assess maintenance issue types and priority levels Proven ability to troubleshoot and resolve basic maintenance issues efficiently An upbeat, empathetic personality with a genuine desire to help others Keys to optimum happiness at HappyCo Willingness to assist others and elevate the resident and site maintenance experience Leverage technology to serve humanity in an accessible way Be a proactive contributor with a strong growth mindset Experience in the multifamily residential property industry This role starts as a full-time, non-exempt position paying $21/hour, working with our Happy Force team to resolve on-site maintenance issues remotely. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges. HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include:- Paid vacation and sick time- Work-from-home stipend- Company-subsidized healthcare About Happy ForceOur latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: ********************************************** #LI-Remote About HappyCoFounded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has more than 5 million units on its platform. We're everyday people with a shared purpose - improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture & ValuesHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! HappyCo's culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** The Team You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting directly to the CFO, you will lead a small, high-performing team of accounting professionals. This team acts as the financial backbone of the organization, fostering a culture of ownership, continuous improvement, and collaboration with cross-functional partners in FP&A, Sales, and Legal. The Opportunity We are seeking a highly motivated and hands-on Director of Accounting to lead our entire accounting function. As the core financial leader for our high-growth AI+SaaS company, you will be responsible for scaling our financial operations and ensuring technical accounting compliance (ASC 606). We're looking for someone with a passion for building efficient processes from the ground up, the curiosity to solve complex technical accounting issues, and the initiative to thrive in a fast-paced environment. This is a critical leadership role that requires both deep technical expertise and the ability to serve as a trusted sounding board for Gladiators across the organization. What You'll Do Financial Reporting & Close: Own the end-to-end month-end, quarter-end, and year-end close processes, ensuring timely and accurate preparation of financial statements in accordance with U.S. GAAP. You will also manage the chart of accounts, general ledger, and fixed assets. SaaS Revenue & Technical Accounting: Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization. You will serve as the internal expert for technical accounting research for new business models (e.g., AI licensing and outcome-based pricing). Operational Management: Oversee daily operational accounting activities, including accounts payable (AP), expense management, and payroll processing. You will also drive Accounts Receivable (AR) and collections management to optimize cash flow and meet critical burn ratio targets. Compliance, Audit, and Systems: Coordinate annual financial audits and tax preparation, serving as the primary liaison with external auditors. You will design and maintain internal controls (SOX-like readiness) and accounting policies to ensure data integrity as we scale. Leadership & Collaboration: Directly manage and mentor the accounting team while partnering closely with FP&A on budgeting and forecasting. You will collaborate with Sales and Legal teams to ensure proper contract structure and revenue recognition. What We're Looking For Experience: 10+ years of experience in accounting roles, with at least 3 years in a management or supervisory capacity. Education: Bachelor's degree in Accounting, Finance, or a related field. Industry Expertise: Must have prior accounting leadership experience in a technology or SaaS company that has scaled past $50M in revenue. Technical Skills: Deep knowledge of U.S. GAAP with verifiable experience in ASC 606 (Revenue Recognition) as applied to recurring revenue/SaaS business models. Proven expertise with NetSuite and familiarity with financial reporting tools is required. Professional Background: Previous experience at a Big 4 public accounting firm (Audit or Advisory) is highly desirable, and an active CPA license is preferred. Personal Characteristics: You are a team player with a strong work ethic who leads by example. You possess a high IQ and EQ, allowing you to relate to all levels of the organization and translate complex accounting issues into clear business language. Exceptional problem-solving and communication skills, with a collaborative mindset. The ability to navigate ambiguity and manage multiple priorities effectively. A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence. Salary for this role: $187,000 - $220,000 USD The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** We're at the forefront of using AI to improve how customer service works in the real world. From helping agents respond faster to automating common questions, we're building AI features that actually get used-and make a difference. What makes Gladly special for AI work is the combination of real customers, rich data, and strong product teams. We work closely with some of the most innovative brands out there, giving us a direct line to real problems and the opportunity to build thoughtful solutions that impact millions of people. We're a remote-first company that values flexibility, curiosity, and collaboration. If you're excited about using AI to solve real problems for real people, Gladly is a great place to do it. Why This Role Is Special This is not just another AI job. As a Software Engineer focused on AI and Automation, you'll help define the future of customer service by applying generative AI in meaningful, real-world ways. You'll work on products that touch millions of people-and you'll collaborate directly with iconic brands that are eager to innovate with us. We're not chasing hype. We're building production-grade AI systems that help real agents work faster, smarter, and more humanely. This is your chance to have a huge technical and product impact at a company where AI is central-not bolted on. What You'll Do Lead Major AI & Automation Initiatives Architect and drive high-impact projects involving LLMs, embeddings, RAG, agentic workflows, and more. Ship Real Products Build features that move from idea to production quickly-often with direct input from leading customers like Crate & Barrel and REI. Design Foundational Systems Create scalable infrastructure and reusable components that power teams across Gladly. Collaborate Closely Work shoulder-to-shoulder with product managers, designers, and customer-facing teams to solve meaningful problems. Drive Innovation Stay on the cutting edge of AI, evaluate new tools and models, and continually introduce new best practices at Gladly. What You Bring 5-10+ years of full-stack engineering experience, including large-scale product development and team leadership A proven ability to turn ambiguous ideas into shipped product, especially in early-stage, 0-to-1 settings A passion for AI and automation-you stay current on the latest trends and are eager to apply them creatively Deep experience, or willingness to learn, TypeScript, React, Go, and PostgreSQL Strong communication and collaboration skills-you're as comfortable mentoring as you are coding A customer-centric mindset-you care about what you're building and who you're building it for A data-driven approach-you use metrics and insights to guide decisions and measure impact Bonus Points For Hands-on experience with LLMs (OpenAI, Claude, etc.), embeddings, vector search, RAG pipelines Familiarity with operational monitoring tools like DataDog, SumoLogic, and LangSmith Open-source work, public talks, or thought leadership in AI or engineering Compensation $183,000 to $215,000 annual salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

The Ember Alliance is a national organization of fire practitioners, researchers, analysts, and instructors dedicated to increasing the pace and scale of prescribed fire and planning. The Ember Alliance is dedicated to supporting fire as a natural process in fire-adapted ecosystems on a landscape scale to improve ecosystem function and health and increase wildfire resilience. TEA's Training Program builds skills and confidence for fire practitioners from all backgrounds and experience levels in an inclusive and supportive learning environment. Our training events offer well-rounded skill sets for fire practitioners to help build capacity for the fire management community We are dedicated to creating a better educational experience to reach underserved and underrepresented populations to promote a more diverse fire management community. TEA's Training Department is part of a rapidly growing organization with lots of opportunities for creativity and programmatic expansion. The Ember Alliance provides an open, transparent, and just organization and workplace. We strive for clear, open, and kind communication and are committed to centering, recruiting, hiring, mentoring, and supporting fire practitioners from traditionally underserved and underrepresented communities. We are dedicated to building a better way to do fire management, that recognizes the inherent value of our employees, that supports work / life balance, and provides an environment that supports growth. Job Description The successful candidate will have strong experience in conducting wildland fire training events (with a particular focus on 100-200-level courses and saw training), extensive prescribed fire and wildland fire experience, strong communication skills, and a clear commitment to working with diverse populations. They will work under direction of the Assistant Director of Training to: Assist with implementation of training events for TEA, partner organizations (state, federal, non-profit, youth corps, Department of Defense lands, etc.) Implement blended curriculum including virtually (instructor led online) and experientially (hands-on) Teach ‘non-traditional' soft skills during NWCG courses (e.g. self-care/stress management, conflict resolution, anti-bullying, active bystander, etc.) Train underserved and underrepresented populations (POC, women, landowners, Department of Defense, etc.) Build skills and confidence for fire practitioners from all backgrounds and experience levels in an inclusive and supportive learning environment Manage work assignments with minimal direction from supervisors May oversee staff, volunteers, and individuals or crews from other agencies or organizations when serving in a leadership role during training Occasionally engage in prescribed fire operations and/or support a prescribed fire IMT during Training Events Demonstrate a strong work ethic, including a commitment to principles of Duty, Integrity and Respect. Actively participate in creating a kind, safe and healthy work environment which encourages the diversity, equity and inclusion of all people. Qualifications Minimum Qualifications High school diploma or equivalent Qualified as at least Single Resource Boss, (and FAL2 if instructing for an S-212) M-410 or teaching equivalent and ability to be lead instructor for 100 and 200-level NWCG courses Experience implementing National Wildfire Coordinating Group (NWCG) classes in person and/or virtually including S-130/190 and S-212 Clear verbal communication skills and strong organizational skills Strong interpersonal skills and enthusiasm for teaching Effective knowledge of common software applications (e.g. Microsoft Office Suite) Preferred Qualifications Experience teaching diverse populations, especially 18-25 young adults from underserved and underrepresented communities, including Conservation Crews or Youth Corps Knowledge of adult learning pedagogy Experience working with partner organizations to organize and implement training events Experience as cadre on a Training Exchange (TREX) Experience working on Department of Defense (DoD) lands (military installations) Fire Effects Monitor (FEMO) Incident Commander Type 4 (ICT4) Wilderness First Responder or higher medical qualifications Strong saw skills and saw skill training experience We strongly encourage any individual that meets 80% or more of requirements to apply. Additional Information Fitness and Red Card Requirements You must pass the arduous pack test annually and maintain a Red Card with currency in the position you are acting: Lead Instructor: Double Single Resource Assistant Instructor: Singe Resource Boss Trainee, FFT1, Senior Firefighter Training Technician: FFT1 All instructors on S-212 classes must maintain currency as a FAL2 or higher Projects may require remote work outdoors in adverse conditions on steep and rugged terrain and/or in inclement and variable weather conditions. Employees must abide by The Ember Alliance's current Covid policies. Schedule Requirements The schedule will vary depending on training needs. Training Projects may require working 10-12 hour days and/or outside of normal business hours, working during weekends and/or up to 14 days continuously, and travel for extended periods of time. Flexible work schedules will be considered to accommodate family or other commitments. Pay Call-When-Needed Instructor pay is determined by the position in which you are acting for a specific training: Lead Instructor (Double Single Resource, M-410): $24.00/hr Assistant Instructor (Single Resource Trainee/ FFT1): $21.50/hr Unit Instructor (FFT1 Qualification): $18/hr Overtime is expected and will be based on operational needs. The Ember Alliance is an equal opportunity employer. Location The Ember Alliance is headquartered in Fort Collins; GPPFM is based in Loveland, CO. Our team works nationally on training assignments; the job may require extended travel. How to Apply Interested applicants should submit a one-page cover letter, two professional references who have seen you teach or a video recording of you teaching, resume, and fire master record. Copies of all NWCG certificates and all pages of completed task books must be provided prior to employment. Application is rolling. Please specify your earliest available start date.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** The Team Join Gladly's high-trajectory Sales Development team, a collaborative group fueled by underdog grit and a passion for excellence. We are foundational to our go-to-market strategy, reporting to the Sales Development Director and partnering closely with Account Executives. This team's impact is significant, driving new business and directly contributing to the adoption of Gladly Customer AI. The Opportunity This is a high-trajectory role for a proactive, resilient builder ready to accelerate their career. We're looking for a future sales leader with the curiosity, ownership, and hunger to thrive in a fast-paced SaaS environment. As a BDR, you'll act as a strategic ambassador-educating B2C executives on how Gladly's Customer AI delivers service that's both radically efficient and radically personal. The ideal candidate brings proven BDR/SDR experience and a track record of consistently exceeding sales-qualified opportunity targets. What You'll Do Develop territory & targeting strategy Partner closely with Account Executives to build and execute focused territory plans, identify high-potential accounts, and secure first meetings with the right B2C decision-makers. Do deep research on accounts & personas Go beyond surface-level data: research each company's business model, CX strategy, tech stack, and key initiatives so your outreach is specific, relevant, and hard to ignore. Generate new opportunities Create a steady stream of first meetings and pipeline through consistent, high-activity prospecting and creative problem solving. Run multi-channel, creative outreach Engage prospects through a thoughtful mix of phone, email, LinkedIn, SMS, and ad-hoc touches (video, voice notes, event-based outreach) tailored to each account and persona. Collaborate & feedback-loop Share voice-of-customer insights with Peers, AEs and Marketing to improve messaging, campaigns, and our overall go-to-market approach. Continuously improve Stay on top of AI, CX, and competitive trends in B2C to sharpen your point of view and bring fresh angles into your outreach. What We're Looking For Proven SDR/BDR experience in SaaS or high-velocity sales with strong outbound fundamentals. Ownership mentality - you take responsibility, move with urgency, and follow through. Resilience and grit, bouncing back quickly and staying solution-oriented. High curiosity, digging deep into prospects, their business, and their pain points. Excellent written and verbal communication with strong emotional intelligence. Strong work ethic and time management, knowing how to prioritize and execute. Adaptability and agility in fast-changing environments. Coachability and hunger to grow, always looking to improve and elevate your craft. Research-driven mindset, using insights to create relevant, high-quality outreach. Salary for this role: $65,000 base + $35,000 variable annually + equity + benefits The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles. In addition to cash compensation, all Gladly's employees are eligible to participate in Gladly's equity incentive plan to receive stock options per the terms of the agreement. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** The Opportunity We're looking for a Staff Platform Engineer with a rare combination: deep cloud architecture expertise paired with product development experience or a strongly product-minded approach to infrastructure. You'll shape Gladly's infrastructure strategy, set architectural direction, and drive technical decisions that have company-wide impact. You understand infrastructure from both sides-you've either built product features yourself or worked so closely with product teams that you anticipate their needs and design platforms they love to use. You think about infrastructure as a product, with engineering teams as your customers. You'll lead complex initiatives spanning 4+ engineers and multiple quarters, architect multi-cloud systems that enable AI-powered products serving millions of daily conversations, and mentor engineers to elevate the entire team. You'll translate business strategy into platform capabilities and establish the engineering practices that become Gladly standards. What You'll Do on the Team Architect and evolve multi-cloud infrastructure (AWS, GCP, Azure) that supports AI workloads, scales with aggressive growth, and optimizes for cost, reliability, and security Drive technical strategy and roadmap for platform capabilities-lead architectural decisions, evaluate trade-offs, build consensus with stakeholders, and own outcomes Lead complex initiatives spanning 4+ engineers and multiple quarters, from design through delivery Partner with product engineering to anticipate infrastructure needs and co-design solutions that improve engineering velocity Mentor engineers and establish best practices across the organization through architecture reviews, technical guidance, and influencing how Gladly builds systems Build foundational platform services including Kubernetes infrastructure, observability platforms, CI/CD systems, and distributed systems components A Few Projects You Could Be Working On Architecting multi-region infrastructure strategies that deliver 99.9% uptime for AI-powered customer conversations handling millions of interactions daily Designing platform capabilities that enable product teams to deploy and experiment with AI models as easily as traditional features Leading infrastructure modernization initiatives that eliminate technical debt while maintaining zero-downtime for customer-facing services Building observability and cost visibility platforms that give teams actionable insights into system health and resource utilization Evaluating and integrating next-generation technologies (service mesh, AI infrastructure, edge computing) that will power Gladly's future What You'll Bring to the Team 8+ years of platform/infrastructure/DevOps engineering experience with a track record of designing and operating production systems at significant scale Product development experience or product-minded approach-you've built product features or worked closely with product teams to understand their challenges and translate them into platform capabilities Expert cloud architecture skills (AWS strongly preferred)-you've designed multi-region, highly available systems that scaled with business growth Ability to lead complex, ambiguous initiatives-you take fuzzy problems, define solutions, build consensus, and drive execution across multiple quarters with minimal direction Technical leadership and mentorship-you've led initiatives spanning 4+ people, coached engineers, influenced culture, and established best practices Systems thinking and architectural mastery-you see the big picture, understand operational implications, and make sound trade-offs between agility, cost, performance, and security Strong communication and stakeholder management-you explain complex technical decisions to business leaders, influence without authority, and build collaborative relationships Nice to have: Kubernetes expertise in production environments at scale Software development proficiency in Go, Python, or Node.js Experience with AI/ML infrastructure requirements and scaling patterns Track record of building internal developer platforms or self-service infrastructure capabilities Compensation: $156,000 to $215,000 per annum base salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. Were looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab. We believe a strong, collaborative environment is critical to creating memorable experiences. As a Senior Gameplay Animator, you will conceptualize, design, develop and execute 3D animations. You will collaborate across teams to bring these animations and Ember Lab work to life! Description Create, test, and iterate on gameplay animations related to combat and interactive events Integrate animations into game project and relevant animation systems Collaborate with the design and engineering teams to ensure animations align with gameplay mechanics and technical constraints. Iterate and refine animations based on feedback from team members and playtesting. Attend to bugs related to tasks and maintain relevant animation features Contribute to the development of animation workflows and tools to streamline the animation process. Stay up-to-date with industry trends and techniques to continually improve the quality of animations. Requirements 5+ years of gameplay animation experience Strong skills in animating body mechanics and action Excellent Maya animation skills Proficient with animation systems in UE5 Strong verbal and written communication skills Strong time management skills and ability to meet deadlines Shipped 1+ title Unreal Engine 4 or 5 experience Location In Office To Apply Please include a portfolio Compensation Range The standard annual base salary range for this role in the U.S. is $88,000 - $120,000 USD. Actual pay will vary depending on experience, qualifications, performance and location. The base salary range for locations outside of the U.S. will be adjusted according to location. At Ember Lab, we like to keep things professional and straightforward when it comes to hiring. All of our recruitment happens through official channels like an Ember Lab email, our recruitment platform BambooHR, or LinkedIn. If you ever get a message from someone claiming to be us through an unexpected or suspicious platform, its probably not legitfeel free to ignore it or give us a heads-up at ********************. Weve got your back when it comes to keeping the process safe and secure!

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer -not tickets -at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI -uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at ************** The Opportunity We're looking for a Sr. Product Manager to join our AI Steering product team, which is responsible for the experience that managers have when instructing, optimizing, and monitoring AI performance for their brand. This experience is central to how brands leverage Gladly's powerfully simple agentic AI to respond to consumer questions, take action on their behalf, and do so with the confidence it will represent their brand well. Equally important, this experience covers the feedback loops to managers on how to continue improving their AI performance, quality, and impact. The team works at the cutting edge of crafting AI-powered experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that. We draw inspiration from consumer apps and AI experiences, and because we have all communication channels in one platform, we have shifted what consumers can expect from companies. With a range of powerful AI features, we are pioneering how to balance the ease and scale of automation with the empathy and intuition of people. This is a great opportunity to work on an experience that managers love using and impacts millions of people getting help from brands they love. We'd ideally find a new teammate who can grasp technical and design concepts to bring out the best in their coworkers, takes complex problems and guides towards simple and intuitive solutions, can sift out the signal from the noise, and is excited to collaborate with customers, stakeholders, and other teams to drive impact. What you'll do on the team: Create a vision and strategy for your product area that furthers the company goals and vision Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering Validate, plan, and deliver on both impactful enhancements and new products Collaborate across Product teams to build a cohesive product and hone your PM craft Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear and compelling message A few projects you could be working on: Optimizing the experience of configuring AI and agentic workflows for trust, speed, and accuracy Expanding the range and effectiveness of feedback loops that help AI managers drive more impact Exploring and articulating a vision for where AI management experiences are heading in an AI-enabled world What you'll bring to the team: Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and AI software products Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences Can telescope between the details and the big picture Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs Know what great design looks like, and care about delivering experiences modern consumers will enjoy Grasp technical details and understand technical constraints when working with engineers Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed Love tackling hard problems and coming up with powerfully simple solutions Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success. Compensation $150,000 to $180,000 annual salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Why Join Gladly? At Gladly, we're not just building software-we're transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you'll enjoy: Competitive salaries, stock options, and comprehensive benefits Generous paid time off, parental leave, and home office stipends A fully remote work environment with opportunities for in-person team gatherings A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don't meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Cinder provides a cutting-edge platform to protect the internet. Trust & Safety teams at the world's most influential companies need powerful solutions that allow them to innovate and adapt as quickly as the threats they face. Companies rely on our software to make policies, moderate, enforce, investigate, and disrupt threats like hate groups, and state-sponsored disinformation campaigns. Cinder is seeking an experienced Forward Deployed Engineer to join our team. We're building an enterprise-grade platform to make the internet safer and we need highly curious, hard-working self-starters. This role is based in New York and will involve close collaboration with Cinder's teams in London and San Francisco. We also believe in the value of frequent in-person meet-ups and learning face to face. We offer health, vision & dental benefits and a 401(k) plan with employer matching. What you'll do Forward Deployed Engineers (FDEs) at Cinder work directly inside our customers' ecosystems - embedding with their Trust & Safety, engineering, and policy teams to deliver lasting impact. You'll act as both a technical implementer and a strategic advisor, helping customers unlock the full potential of Cinder to solve their most critical safety challenge. In this role, you'll apply your problem-solving skills, creativity, and technical expertise to design and implement solutions that measurably improve internet safety outcomes. Concretely, you will: Transform internet platform safety by embedding directly with our most strategic enterprise customers to implement Cinder. Drive adoption of cutting-edge user protection measures at today's largest and most popular internet platforms Work directly with strategic customers to rapidly diagnose and solve their safety problems with technical and strategic solutions Serve as the subject matter expert on Cinder's platform and Trust and Safety practices for customers as well as industry and government agencies Address technical challenges (bugs, missing feature, last mile-development, etc) or collaborate with our engineering and product teams to efficiently hand off projects. Collaborate with Customer Success to effectively triage and prioritize feedback from thousands of Cinder users. Contribute to the growth and success of the Engineering and Customer Success organizations About You You have experience as a Forward Deployed Engineer, software engineer, solutions engineer, sales engineer (or any other relevant title) in a fast-paced, high-growth environment You possess a strong understanding of safety engineering and/or safety operations via firsthand experience in the space. Alternatively, you've been an early technical hire (FDE, solutions engineer, or similar) at a high-growth SaaS company and successfully partnered with large enterprise customers to deploy technical solutions at scale. You have perfected the ability to collaborate effectively with enterprise-level customers and navigate complex organizational structures. You maintain deep familiarity with AI/LLM-powered tools and AI agents, and the ability to guide customers on how to deploy them effectively in safety and investigation workflows. You are exceptionally comfortable with ambiguity and repeatedly take initiative - you thrive when dropped into unfamiliar situations, learning quickly, and finding ways to deliver value. You are a great team player who deeply values the power of working together You are an excellent listener who sees every interaction as a chance to learn Some nice-to-haves You have been a product owner or engineer within a Trust & Safety, Integrity, or Fraud organization Fluency in enterprise data architecture and/or AI safety The more comfortable you are with enterprise data architecture and artificial intelligence, the better Why join us? As a Forward Deployed Engineer (FDE) at Cinder, you'll be the bridge between our product and the people protecting the internet's most vulnerable users. Your work will directly shape how our platform is deployed and used, enabling customers to respond to evolving threats with speed and confidence. You'll gain rare insight into, and actively contribute to, some of the most important internet safety issues globally. We're building and implementing the most advanced content safety system, and our customers and partner organizations are some of the world's largest enterprises. Expect a front row seat in tackling the hardest problems for some of the most sensitive, impactful issues.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! HappyCo is seeking a Head of Product to lead our product organization through the next phase of growth - expanding from a single-product leader to a cohesive multi-product platform company. This leader will shape the strategy and execution of our platform, data, and AI-first initiatives while driving measurable customer and business outcomes. You'll operate within the PDE Triad (Product, Design, Engineering) to deliver velocity, alignment, and clarity. Your mission is to scale a connected ecosystem that drives adoption, cross-sell, and differentiated value across HappyCo's portfolio. What You'll Lead and DeliverMulti-Product StrategyDefine and execute a multi-product roadmap that connects core applications, data capabilities, and AI-enhanced experiences.Design and test pricing, packaging, and positioning strategies that incentivize multi-product adoption and deepen enterprise value. Data & Insight LeadershipDevelop a clear vision for how data and insights create competitive advantage, improve outcomes, and open new monetization opportunities.Guide teams in defining data contracts, instrumentation, and analytics capabilities that enable actionable benchmarking and performance optimization. AI-First Product LeadershipChampion pragmatic AI use cases across classification, recommendations, and workflow automation to accelerate value delivery.Partner with engineering to embed agentic and automation capabilities that improve both team productivity and customer efficiency. Operational & PLG ExcellenceBuild and scale a product operations framework focused on outcomes, metrics, and iteration velocity.Leverage data-driven insights and customer telemetry to drive adoption, identify friction, and inform continuous improvement. Customer & Market InsightLead continuous discovery with customers to validate needs, assess willingness to pay, and refine product-market fit across multiple product lines.Translate customer and market feedback into roadmap priorities that strengthen retention and expansion. Cross-Functional LeadershipOperate as a peer within the PDE leadership triad, ensuring tight alignment between product, design, and engineering.Partner closely with GTM teams to position and package offerings, define “hook” features, and communicate differentiated value to the market.What Success Looks Like Launches new revenue-generating products or capabilities that extend HappyCo's platform value. Demonstrates measurable cross-sell and expansion through product packaging and ecosystem design. Establishes a repeatable product operating cadence that improves visibility, accountability, and predictability. Delivers tangible AI and data-driven experiences that create competitive differentiation and measurable ROI for customers. Qualifications 10+ years in B2B SaaS Product Management, with 5+ years leading PM teams across multi-product portfolios. Proven success building and scaling multiple products (0→1 and 1→n) across a unified platform. Deep understanding of multi-product pricing, packaging, and adoption mechanics that increase ACV and retention. Experience monetizing or productizing data, analytics, or AI-powered features into measurable customer value. Strength in outcome-based roadmapping, discovery, and lean delivery. Strong collaboration and executive communication skills; able to align product strategy with business goals. Experience in PropTech or operational SaaS is a plus, but not required - the ability to learn new verticals quickly is essential. How We Work | At HappyCo, our Core Values shape how we work and what we prioritize. This role requires embodying these values to drive product excellence and team success: Customer Obsessed: Deeply understand customer challenges and co-create solutions that deliver true value. Every product decision should move the needle for customer outcomes. GGSD (Get Good Shit Done): Focus on quality and results. Ship with velocity, learn fast, and refine continuously. Take ownership of outcomes and accountability for decisions. Kaizen: Never stop learning and improving. Embrace a growth mindset, seek feedback, and iterate based on data and customer insights. Progress beats perfection. Better Together: Operate as one team across Product, Design, and Engineering. Encourage rigorous debate, commit to decisions, and ensure clarity and transparency in communication. Make Happiness: Bring positivity and support to your team. Remove barriers for others, celebrate wins, and create an environment where people do their best work. LocationRemote-friendly across the U.S., with periodic travel for onsite planning, leadership alignment, and customer discovery. About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has more than 5 million units on its platform. We're everyday people with a shared purpose - improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo CultureHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our careers page! We Offer:- Work from anywhere supported by a flexible company culture- Opportunity to work for one of the fastest growing technology companies in the PropTech industry- Unlimited vacation time- Generous paid parental leave- Competitive and equitable pay, including stock options- Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.

At Ember Lab, our goal is to create powerful, transformative experiences that impact people for a lifetime. Having released our debut game, Kena: Bridge of Spirits, in 2021 this journey is just beginning. We're looking for collaborative team members who share our passion for storytelling and are eager to help us shape the future of Ember Lab. We believe a strong, collaborative environment is critical to creating memorable experiences. As a Senior Gameplay Animator, you will conceptualize, design, develop and execute 3D animations. You will collaborate across teams to bring these animations and Ember Lab work to life! Description Create, test, and iterate on gameplay animations related to combat and interactive events Integrate animations into game project and relevant animation systems Collaborate with the design and engineering teams to ensure animations align with gameplay mechanics and technical constraints. Iterate and refine animations based on feedback from team members and playtesting. Attend to bugs related to tasks and maintain relevant animation features Contribute to the development of animation workflows and tools to streamline the animation process. Stay up-to-date with industry trends and techniques to continually improve the quality of animations. Requirements 5+ years of gameplay animation experience Strong skills in animating body mechanics and action Excellent Maya animation skills Proficient with animation systems in UE5 Strong verbal and written communication skills Strong time management skills and ability to meet deadlines Shipped 1+ title Unreal Engine 4 or 5 experience Location In Office To Apply Please include a portfolio Compensation Range The standard annual base salary range for this role in the U.S. is $88,000 - $120,000 USD. Actual pay will vary depending on experience, qualifications, performance and location. The base salary range for locations outside of the U.S. will be adjusted according to location. At Ember Lab, we like to keep things professional and straightforward when it comes to hiring. All of our recruitment happens through official channels like an Ember Lab email, our recruitment platform BambooHR, or LinkedIn. If you ever get a message from someone claiming to be us through an unexpected or suspicious platform, it's probably not legit-feel free to ignore it or give us a heads-up at ********************. We've got your back when it comes to keeping the process safe and secure!

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! About HappyCoHappyCo builds modern property management software that helps owners and operators deliver better living experiences at scale. As we continue to evolve our platform, we are entering a period of significant architectural transformation-modernizing legacy systems while expanding into AI-orchestrated, event-driven workflows that will define the next generation of our product. The RoleHappyCo is seeking a Principal Software Engineer to lead architectural design and technical strategy during a pivotal phase of platform evolution. This role will be responsible for creating clarity where complexity exists-assessing current systems, defining target architectures, and enabling teams to move faster through well-documented patterns and simplified software structures.As HappyCo transitions from AI-augmented capabilities to agentic, AI-orchestrated, and event-driven workflows, this role will provide the architectural oversight and long-range planning required to evolve the platform without disrupting customers. You will be a key driver of technical debt reduction and platform modernization, ensuring that engineering teams-both internal and external-can deliver high-quality work efficiently and consistently. In your first few months, you will develop a comprehensive view of HappyCo's existing architecture and translate that understanding into a clear, actionable roadmap for change. Your work will directly improve engineering velocity by replacing fragmented or legacy approaches with shared, documented patterns that teams can confidently follow. Responsibilities Architect and design platform systems and services for enterprise-scale SaaS software, with an emphasis on scalability, resilience, and long-term maintainability. Assess existing architectural patterns and system designs across the HappyCo software suite, identifying opportunities to reduce technical debt and simplify complexity. Define and document target architectures, guiding principles, and standards that enable teams to build faster and more consistently. Develop architectural proposals, technical plans, and RFCs, and guide them through internal review and decision-making processes. Lead Technical Design Reviews for Staff Engineers and Tech Leads, ensuring alignment with documented patterns and platform direction. Drive platform modernization initiatives, including the deprecation of legacy systems in a way that minimizes risk and customer impact. Provide hands-on technical leadership by contributing POCs, reference implementations, and other artifacts that accelerate shared understanding and adoption. Enable and support external software teams by providing clear documentation, repeatable processes, and timely, decisive architectural guidance. Act as a trusted technical advisor to PDE leadership, promoting and evangelizing architectural direction and best practices across the organization. What We're Looking For Deep experience designing and evolving complex, production-grade SaaS platforms. A strong track record of leading architectural change while maintaining system stability. Expertise in modern software architectures, including event-driven systems, service orchestration, and platform design. Demonstrated ability to reduce technical debt in ways that measurably improve team and organizational velocity. Excellent communication skills, with the ability to influence across teams and levels of seniority. Comfort operating in ambiguous problem spaces and making high-impact technical decisions. Why HappyCo A rare opportunity to shape the technical foundation of a growing SaaS platform during a major architectural transition. High-impact role with visibility and influence across engineering and product leadership. Collaborative engineering culture that values clarity, pragmatism, and continuous learning. Competitive compensation, benefits, and flexible work arrangements. About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property' has more than 5 million units on its platform. We're everyday people with a shared purpose - improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we're turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they're building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo CultureHappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We're devoted to building an inclusive, supportive culture that empowers each HappyCo'er to succeed and grow. To learn more about our culture, check out our careers page! We Offer:- Work from anywhere supported by a flexible company culture- Opportunity to work for one of the fastest growing technology companies in the PropTech industry- Unlimited vacation time- Generous paid parental leave- Competitive and equitable pay, including stock options- Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don't reach out to us about our roles -- we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.