Embrace Home Loans jobs - 41 jobs

(for all regions) Department: Retail Reports To: Branch Manager or Sales Manager FLSA Status: Exempt Business Unit: Retail Division Since 1983 our passion has been simple. We want to help you grow both personally and professionally. Embrace is a positive, exciting environment. It's a place where new ideas and opportunities are encouraged. A place where life-changing experiences are created. When you join our team, you'll receive the support you need to grow inside the office and out because we believe that business success and personal fulfillment go hand in hand. Maybe that's why we're such a great place to work. We realize that being successful at work is only the tip of your iceberg. Through professional persistence, the Retail Loan Officer solicits and originates investment quality loans that are acceptable to the company's chosen investors and agencies. The Retail Loan Officer develops and maintains a strong client referral base by selling the company's loan products and services to meet the needs of its client base such as realtors, builders, home buyers, CPS's, financial planners and others. A few responsibilities include reviewing, authorizing and recommending loans for approval. QUALIFICATIONS REQUIRED: · Bachelor's degree and/or equivalent experience. · Mortgage Loan Originator (MLO) License through NMLS. · Minimum of 1-2 years of Retail Loan Officer experience. · Proficiency with Microsoft Office Suite (Outlook, Word, Teams, etc.) · Knowledge and experience using loan origination software(s). · Strong teamwork, interpersonal, organizational, financial and customer service skills. · Effective time management, priority setting and thoroughness skills. · Ability to attend / promote the company brand at networking and/or marketing events to increase personal production. RESPONSIBILITIES: · Establish, develop and maintain client referral relationships with realtors, builders, developers, CPA's, financial planners and make sales calls on potential or existing customers in order to develop new business and/or retain existing business. · Keep informed of trends, changes, and developments in the local real estate market to deliver up to date information to clients. · Keep up to date with changing rules, regulations, and guidelines from FNMA, FHLMC, FHA and VA in addition to other investors and agencies to prevent any errors during the loan process. · To keep informed of all origination, processing, appraisal, underwriting and closing requirements for both company and investor guidelines pertaining to both governments insured and privately insured mortgages to ensure product selection for a client is as accurate as possible. · Negotiate price, terms, and conditions with mortgages to find the best scenario for the client. · Coordinate customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and pre-qualifying potential home buyers; taking complete and accurate application; obtaining all necessary support documents along with the appropriate fees and lock in information; overseeing the loan process monitoring loan status and ensuring conformity with term; assisting in collecting additional documents and promptly communicated loan status to all interested parties; and obtaining loan documentation after closing as directed by corporate or senior management. · Maintain a professional image and standards consistent with company policies and procedures to represent Embrace as a leading lender. · Follow through on all professional conditions and education requirements for licensure to ensure compliance in all business transactions. · Adhere to organizational procedures for loan processing to ensure effective and efficient results. · Participate in branch/headquarter meetings that require attendance to increase knowledge of process updates professional development. · Performing such duties and assuming other responsibilities as may be assigned. TRAINING REQUIRED: Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner. SPECIFIC ACTIVITIES: Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments. DRIVER ELIGIBILITY GUIDELINES: This position requires reliable transportation and the operation of a motor vehicle from time to time in order to perform your required job duties. Drivers must have a valid driver's license of the State they reside in. Additionally, drivers should have at least 2 years of driving experience and be at least 18 years old. Embrace Home Loans reserves the right to enforce additional driver eligibility guidelines as required by law. MEASUREMENTS OF SUCCESS: Customer satisfaction. Ability to maintain a steady pipeline of business. PHYSICAL DEMANDS & WORK ENVIRONMENT: Work Environment: Office / Hybrid - No ability to be fully remote due to licensing requirements. A hybrid work schedule of 3 days in the office is mandatory. Possible Work Hazards: Minimal Physical Demands: Light While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer for Connecticut Applicants: The applicant is not required to disclose the existence of any erased criminal history record information, Erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath. This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties. Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy Federal is seeking a highly skilled and experienced Business System Analyst III / Product/ Experience Owner to join our dynamic team. In this role, you will operate as a key partner within or supporting the Agile Release Train (ART), contributing directly to product strategy, roadmap execution, and continuous delivery of value for our Commercial Lending technology platforms. You will work closely with Product Owners, Release Train Engineers, business stakeholders, and technical teams to ensure business needs are clearly understood, documented, prioritized, and translated into business and technical user stories/use cases. This role blends systems expertise with product-oriented thinking, advancing platform capabilities, and driving outcomes that enhance our commercial lending and business membership experience. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations. Responsibilities Support product vision and longterm roadmap development by identifying business needs, capability gaps, and enhancement opportunities. Partner with business product managers and technical resources to refine features, maintain a healthy backlog, and ensure alignment with ART and organizational priorities. Use elicitation and storytelling techniques to understand desired functional requirements from business leaders. Develop and/or identify use-cases (user-stories) to support technical work aligned to desired business outcomes. Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output. Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results. Execute a wide range of analysis [e.g. gap, root cause, cost savings, time savings (efficiency gains)] and others essential to support business and technical objectives. Collaborate with internal teams to plan, coordinate and execute product changes, updates and releases within time and resource constraints. Develop artifacts and/or deliverables to help facilitate common understanding of technically complex subjects. Develop high-level epics and/or features to identify key objectives aligned with desired business outcomes. Lead the development and refinement of features into product backlog items within Azure Dev Ops. Collaborate with project leaders to schedule and lead assigned tasks to support project progress. Communicate regularly with leaders on professional responsibilities, tasks, blockers, and risks. Provide formal/informal training maximizing opportunities for technical skill set development. Research emerging technologies and recommend solutions that align with business goals. Proactively identify gaps and corresponding solutions within team processes. Produce artifacts and/or deliverables as required to support project progress. Identify key metrics or data to support business and/or technical objectives. Demonstrate critical thinking and problem-solving abilities. Perform other duties as assigned. Qualifications Highly experienced as a Product /Experience Owner, operating within or supporting an Agile Release Train (ART). Highly experienced as a systems or business analysts' role, preferably within a financial institution. Experience in Azure Dev Ops (ADO) or similar platforms for documenting and communicating project responsibilities, assigning tasks, and managing backlogs. Experience in developing dashboards, queries and additional platform functionality to optimize workflow and reporting on platforms such as Jira, ADO or Power BI. Strong understanding of commercial lending processes (origination, servicing, compliance) at a financial institution. Experience in participating and/or leading agile ceremonies and additional project meetings to drive progress. Bachelor's Degree in a related field, or the equivalent combination of training, education and experience. Experience in Independently leading large projects/initiatives with minimal leadership oversight. Experience with Agile methodologies (Scrum, SAFe) and project management tools. Experience in leading, guiding and coaching professional staff. Experience with M365 environment and associated products. Hours: Monday - Friday, 8:00AM - 4:30PM EST Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

To process equity loans and ensure compliance in accordance with applicable federal/state laws, as well as Navy Federal's policies, procedures, NCUA and Federal Home Loan Bank guidelines and regulations. To provide information to members regarding equity loan requirements, products and related services. Process equity loan applications according to established guidelines and requirements. Coordinate final loan application changes, revisions and corrections with other equity staff, closing agents and settlement attorneys to ensure accurate and efficient processing of equity loans. Record, track and monitor documentation issues and productivity. Perform moderately complex/varied tasks with moderate scope and analysis. Responsibilities Act in the capacity of a Loan Officer on applications status and communicate with member regarding outstanding documentation issues Analyze, research and resolve problems and discrepancies related to member accounts/loans Analyze/evaluate status of title, determine exceptions for acceptability and take corrective action or obtain additional documentation if required Communicate outstanding documentation requirements and set appropriate deadlines for submission Coordinate schedule of settlement with member and settlement agent/notary public Counsel current and prospective members about Navy Federal's products and services Examine preliminary title work, status reports , hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels Identify circumstances in which additional documentation may be required - Moderately complex/Varied Prepare loan disclosures required by Federal/state laws (e.g. Good Faith Estimate, Truth-In-Lending) Process equity applications according to established laws, requirements and guidelines Relay loan status to member and other member approved parties (e.g. real estate agent, settlement agent) Review approved equity loans for completeness, accuracy and additional information required to close loan Verify "intent to proceed" by member prior to collecting required fees, requesting appraisal and ordering title work Enter applications into online application system Prepare/submit final applications and member appeals for decision Resolve escalated member issues and problems Respond to inquiries and resolve any issues concerning the processing of applications Submit applications for decision according to applicable terms and conditions Perform other duties as assigned Qualifications Experience in managing multiple priorities independently and/or in a team environment to achieve goals Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations Working knowledge of Navy Federal mortgage and equity applications, products and services Effective organizational, planning and time management skills Effective skill exercising initiative and using good judgment to make sound decisions Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations Effective skill maintaining accuracy with attention to detail and meeting deadlines Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Effective word processing and spreadsheet software skills Hours: Available Monday - Friday, 8:00AM - 4:30PM Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Provide strategic and managerial support for the Learning & Talent Development (L&TD) Communications team, driving internal communications strategy, marketing, change initiatives, and team engagement. Responsible for resourcing, project delivery, and ensure alignment with enterprise goals and division priorities. Responsibilities Manage daily activities of employees and/or supervisors; primarily responsible for tactical issues Perform supervisory duties to include selecting, measuring, counseling, rewarding and developing team members Provide ongoing, real-time performance mgmt. support and feedback, to include mentoring and coaching; establishing team and team member objectives, standards and priorities Drive the development and monitoring of performance and development goals for employees and/or supervisors and identify and develop successors and talent Strategically staff the team and applicable projects both traditionally and non-traditionally Analyze budget execution, reports variances and recommends adjustments to support business needs, goals and objectives Contribute to preparation of Annual Financial Plan (AFP) Drive operational efficiency through evaluation of team's workflow, quality and output to continuously improve design, development and implementation of communications efforts Stay abreast of and ensure compliance with applicable federal, state and industry laws, Navy Federal policies, procedures, regulations and guidelines Partner across Learning & Talent Development and with HR stakeholders to align messaging and campaigns with enterprise and division objectives Assist in leading and provide support to drive communications for high visibility projects in areas related to learning and development Drive operational efficiency and continuous improvement in communications processes and team workflows. Develop, monitor and improve communications and engagement metrics, report outcomes, and refine channel strategies based on data Lead reporting cadence for campaigns and portfolio, leveraging automation resources and dashboards Research, gather and synthesize data and when applicable present conclusions and recommendations to leadership Manage L&TD's brand ensuring adherence to brand guidelines and style standards Approve and publish communications for target audiences, including executive and sensitive messaging Coordinate approval workflows with stakeholders, leadership, and legal as needed Stay abreast of industry trends and standards and integrate best practices into processes and workflow Contribute to development of strategic plans, tactics and goals for the division Partner across Learning & Development on projects and programs requiring a multi-faceted approach Collaborate within the training and communications communities to support information sharing and implementation of best practices Support team's recruiting and selection needs by participating in hiring panels for positions throughout Learning & Development Perform other duties as assigned Qualifications Expertise in internal communications, marketing, project/program management, talent development, training, adult education, human capital, organizational development, and/or instructional design. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Demonstrated expertise in managing and developing others, including leaders Experience managing multiple resources through complex projects to achieve desired results Ability and passion for finding solutions to problems and helping others Ability to effectively work in complex, sensitive, and ambiguous situations Strong strategy, change management, and communications consulting skills Ability to work and collaborate with all levels of management (including executives), staff and vendors Ability to think strategically, adapt quickly and exhibit excellent communication skills Demonstrated skill in presenting findings and conclusions clearly and concisely to stakeholders and management Strong consulting, analytical and problem solving skills Excellent verbal, written and interpersonal communication skills with experience in AP Style Bachelor's degree in Communications, Marketing, Human Resources, Psychology, or similar filed, or the equivalent combination of experience, education and training Desired Qualifications Advanced degree (MBA, Masters, etc.), professional certifications (e.g., PMP, coaching, instructional design) Graduate of Navy Federal's Management Toolbox and Leading Leaders Strong command of Navy Federal operations, processes and procedures Experience working with advanced presentation software suites, project management systems (ADO, Power BI, MS Forms, Menti, etc.), and comms platforms (StaffBase, AEM, Adobe Analytics, etc.) Professional certifications including: human resources, coaching, project management and / or evaluation (e.g., PMP), instructional design, talent, training, or IT Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

To provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment. Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges. Responsibilities Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance Lead thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA) Apply knowledge of theories, principles, and practices of human resource management; research and evaluate employment practices and make recommendations Analyze exit survey, turnover and other employee data to produce metrics outlining the current state and provide recommendations to internal customers Maintain working knowledge of regulatory requirements and practices including changes and new legislation Research Navy Federal policies, procedures and past practices to ensure consistency in all adverse employment actions Review performance appraisals as needed; evaluate the content of the appraisal to ensure fairness, consistency, accuracy and legal compliance Confer and consult with Office of the General Counsel (OGC) and external law offices on litigation cases; provides detailed case analysis and documentation as needed Apply knowledge of federal, international and state employment laws to provide advice, guidance, and counseling to employees and management Represent Navy Federal in unemployment hearings and appeals, as necessary Assist in composing internal and external communications Lead and/or provides support for projects and initiatives within the business unit and/or across the organization Research, compile, review and analyze reports Participate in training and mentor initiatives with new Employee Relations team members Perform other duties as assigned Qualifications Significant knowledge in local, state and federal employment regulations Advanced knowledge of federal and state leave and disability laws related to benefits, HIPPA, FMLA, ADA and substance abuse Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals Ability to maintain confidentiality and demonstrate integrity Advanced skill applying local, state and federal employment regulations Advanced research, analytical and problem solving skills Advanced verbal and written communication skills Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely Advanced organizational, planning, and time management skills Advanced skill working with diverse internal and external contacts Advanced skill building effective relationships through rapport, trust, diplomacy and tact Advanced skill navigating multiple screens and PC applications and adapting to new technologies Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of training, education, and experience Desired Qualifications Basic knowledge of Navy Federal Human Resources policies, procedures, and programs Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives PHR/SHRM-CP or SPHR/SHRM-SCP Certification Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

To provide diverse administrative support to Navy Federal Investment Services (NFIS) phone operations, digital chat, and Financial Advisors (FAs). To provide information regarding Navy Federal Investment Services (NFIS) products and services to clients/potential clients, third parties (e.g., merchants, financial institutions, etc.) and employees through various media channels. To establish a positive member experience, optimal satisfaction, and retention; meet growth goals while ensuring compliance to federal, state and agency regulations, industry standards, and Navy Federal processes, procedures, and standards. Works under supervision. Responsibilities Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution through research and follow-up; may redirect calls to other NFIS staff, NF business units, and vendors Assist in establishing and maintaining client relationships; determine client needs, overcome objections and/or transfer to appropriate registered staff or designated area Independently and proactively make outbound calls to members, wholesalers, and back-office personnel to resolve rejected paperwork issues; schedule, confirm and track referrals and appointments Assess and determine appropriate resolution/response to challenging and/or sensitive situations using appropriate and tactful customer service communications Review client account(s) and activities, assess needs, apply targeted questions to research, respond to inquiries, create cross servicing opportunities, and increase product penetration Identify account irregularities, potential fraud and abuse, governed by Bank Secrecy Act (BSA)/Anti- Money Laundering (AML); document/inform management and/or other appropriate areas of potential security breach Assist with account set up and changes, prepare account portfolio reviews and financial plans, and ensure recordation and retention following NFIS and industry processes and procedures Prepare and review client paperwork and post appointment, ensure paperwork is accurate, complete, and current with industry and agency regulations Stay abreast of federal, industry and/or agency regulations, Navy Federal security updates, fraud alerts, NFIS compliance, policies and procedures, new products and services, system changes, and current marketing efforts Schedule, coordinate, and track expenditure, new business, and appointment results from various marketing initiatives Assist in training and onboarding n Qualifications Self-motivated, results driven, team player with strong ability to collaborate with others Experience in an administrative support capacity, preferably in customer service or financial services Familiarity with financial transactions/processing, lending practices, principles, and compliance/regulations Knowledge and use of multiple systems to reference/record account information and conversations regarding member interactions, needs, and account activities Familiarity with investment products, services, processes, requirements, and systems Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Advanced customer service and relationship management skills Ability to remain calm and courteous under pressure while dealing with internal and external members/customers Effective skill building relationships with staff, management, vendors, and members through rapport, trust, diplomacy, and tact Ability to interpret and explain regulations, instructions, and procedures Effective skill exercising initiative and using good judgment to make sound decisions Effective organizational, planning and time management skills Effective research, analytical, and problem-solving skills Effective skill performing mathematical calculations and working accurately with numbers Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents Effective skill maintaining accuracy with attention to detail and meeting deadlines Experience with managing multiple priorities independently and/or in a team environment to achieve goals Effective verbal and written communication skills Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective word processing and spreadsheet software skills Desired Qualifications Bachelor's degree in Business Administration, Finance or Management or related discipline or related professional experience Working knowledge of Navy Federal/NFIS products and services Working knowledge of Navy Federal/NFIS's functions, philosophy, organization, programs, policies, and procedures FINRA Series 7, combination of NASAA Series 63/65or 66 registration and state Life & Health Insurance License Hours: Monday - Friday, 8:30AM - 5PM Hybrid Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131 | 141 Security Drive, Winchester, VA 22602 | 11270 Saint Johns Industrial Parkway South, Jacksonville, FL 32246 | 9001 Airport Freeway, Suite 925, North Richland Hills, TX 76180 | 4 Concourse Parkway, Suite 100, Sandy Springs, GA 30328 |295 Bendix Rd, Suite 250, Virginia Beach, VA 23452 | 25 Kaneohe Bay Drive Suite 220, Kailua, HI 96734 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To assess the effectiveness of internal controls for Enterprise Technology Service (ETS) groups and collaborate with other first, second, and third-line groups to evaluate compliance with organizational and regulatory requirements. To compile, research, analyze and document data, requirements, workflow/ processes, functionality and or controls for respective ETS group. To develop and evaluate information, and prepare recommendations based on analysis for use in decision making. To support the respective ETS group's functions, projects, and activities. Responsibilities Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards, and metrics/statistics. Interpret results of analysis; present recommendations, including alternatives and implications. Collaborate with other business units to analyze and improve processing procedures and resolve problems. Analyze changes in policies, procedures, and products; determine the impact on the group functions. Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes. Work with peers, business units and/or project teams, and vendors to ensure business needs are fully communicated, documented, and satisfied. Monitor and analyze key performance indicators and establish processes and methodologies for preventative measures. Compile, review and prepare data to be used by analysts and management in the analysis of operations, services, and products. Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance. Analyze information to produce analytically driven inferences and hypotheses to generate actionable recommendations. Solve business problems by defining the problem, interviewing stakeholders, identifying, and evaluating alternatives, and presenting findings. Provide input into best practices for the respective area. Ensure compliance with Navy Federal Credit Union ETS standards and best practices. Performs other related duties as assigned. Qualifications Bachelor's degree in business, Computer Science or other related field, or the equivalent combination of education, training, or experience. Hands-on experience with evidence and documentation gathering, sample sizing/population management, CDA/CPA, and results and observations sharing. Knowledge of IT regulatory guidelines and security/control frameworks for financial institutions. Knowledge of internal and external audit processes. Hands-on experience documenting and testing controls in accordance established requirements and methodologies. Hands-on experience conducting control and process walkthroughs with stakeholders. Effective skill presenting findings, alternatives, and information clearly and concisely. Effective skill maintaining accuracy with attention to detail and meeting deadlines. Experience in IT solution creation and delivery with increased business intelligence. Effective research, analytical, and problem solving skills. Effective organizational, planning and time management skills. Effective skill communicating with all levels within an organization. Experience working and participating in cross-functional, multi-dimensional teams and projects. Effective skill exercising initiative and using good judgment to make sound decisions. Effective verbal and written communication skills. Effective skill analyzing and organizing problems or work processes for technical solutions. Ability to work independently and in a team environment. Exposure to translating business requirements into technical solutions. Desired Qualifications Knowledge of Navy Federal's services, products, and functions. Experience working in an IT environment. Knowledge of Navy Federal business processes and applications. CISA, CIA, CPA preferred certifications. Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform moderately complex/varied tasks with moderate scope, analysis, and latitude. * Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) * Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action * Document operating procedures for installations, configurations and /or administration tasks * Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices * Maintain inventory control documentation on systems and components to ensure updates occur according to schedule * Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable * Prepare reports for senior management following installation * Train team members and/or peers on functional processes and procedures * Develop, test and implement systems and equipment; document results * Full life-cycle project management * Establish and lead project teams * Develop project plan/scope/schedule/cost/communications * Procure and/or manage resources/timelines/deadlines/quality * Risk, Issue and Change management * Ensure successful project implementation * Scope of responsibility * Perform other duties as assigned * Ability to document and apply policies, standards and procedures * Ability to work independently and in a team environment * Experience in presenting technical solutions and/or recommendations * Working knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues * Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems * Effective organizational, planning and time management skills * Effective research, analytical, and problem solving skills * Effective skill in diagnosing and troubleshooting issues * Effective skill making effective presentations to groups of various sizes * Effective verbal and written communication skills Hours: Monday - Friday, 8:00AM - 4:30PM (On-site, not a hybrid role) Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support credit risk decision-making. Understand business needs and identify opportunities for process optimization to meet business objectives using cutting-edge data science. Regarded as an advanced professional in the data science field who can conduct complex work under minimal supervision and with wide latitude for independent judgment. The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively. Responsibilities Develop, maintain, and manage advanced reporting, dashboards, data models and analytical results Retrieve, analyze and validate data and interpret results Lead projects to understand requirements and propose key analytical solutions to drive effective decision-making and influence business objectives Develop and code complex software programs, algorithms, and automated processes Use evaluation, judgment, and interpretation to select right course of action Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors Produce innovative solutions driven by exploratory data analysis from complex and high-dimensional datasets Transform data into charts, tables, or format that aids effective decision making Utilize effective written and verbal communication to document analyses and present findings analyses to a diverse audience of stakeholders Develop and maintain strong working relationships with team members, subject matter experts, and leaders Lead moderate to large projects and initiatives Model best practices and ethical AI Works with senior management on complex issues Assist with the development and enhancement practices, procedures, and instructions Serve as technical resource for other team members Mentor lower levels Qualifications 6+ years of working experience with requisite competencies Complete knowledge and full understanding of specialization Statistics, machine learning , data mining, data auditing, aggregation, reconciliation, and visualization Programming, data modeling, simulation, and advanced mathematics SQL, R, Python, Hadoop, SAS, SPSS, Databricks, Scala, AWS Tableau, Power BI, or related data visualization tools Model lifecycle execution Technical writing Data storytelling and technical presentation skills Research Skills Interpersonal Skills Advanced knowledge of procedures, instructions and validation techniques Model Development Communication Critical Thinking Collaborate and Build Relationships Initiative with sound judgement Technical (Big Data Analysis, Coding, Project Management, Technical Writing, etc.) Independent Judgment Problem Solving (Identifies the constraints and risks) Bachelor's Degree in Data Science, Statistics, Mathematics, Computers Science, Engineering, or degrees in similar quantitative fields Desired Qualification(s) Master's/PhD Degree in Data Science, Statistics, Mathematics, Computers Science, or Engineering Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope. Responsibilities Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Ensure the implementation of new and enhanced processes Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures Identify and assess business strategies and opportunities; develop appropriate analytical approaches Full life-cycle project management Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Perform other duties as assigned Qualifications Advanced knowledge of process mapping/modeling and business process reengineering Significant experience in leading teams in business process improvement initiatives Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Advanced knowledge of market trends, business strategies and technology and their interrelationships Significant experience in working effectively with diverse internal and external contacts Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Advanced skill communicating with all levels within an organization Advanced skill exercising initiative and using good judgment to make sound decisions Advanced research, analytical, and problem solving skills Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Advanced analytical/quantitative, reconciliation and deductive reasoning skills Advanced verbal and written communication skills Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience Desired Qualification(s) Lean Six Sigma or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

- Responsibilities/Duties/Functions/Tasks The purpose of this position is to exercise complete responsibility for the immediate branch as well as any satellite branches within the branch manager's supervision. These responsibilities include directing, coordinating, and monitoring all sales, branch operation, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction. Assesses local market conditions, identifies current and prospective sales opportunities, and develops forecasts, financial objectives, and business plans for the branch § Has at least years of Mortgage Experience § Analyzes and exercises independent judgment and discretion in advancing PRMI's business objectives and the interests of PRMI's customers regarding significant financial decisions § Develops, implements, and maintains sales and profitability plans according to account management principles § Carries out major assignments affecting business operations of the employer or the employer's customers o Performs the following tasks in completion of major assignments if the branch manager is a loan originator: · collects and analyzes information regarding the customer's income, assets, investments, or debts · analyzes applicant data, credit, and collateral property value · determines which financial products best meet the customer's needs and financial circumstances · provides advice to the customer regarding the advantages and disadvantages of available financial products · markets, services, or promotes the employer's financial products § Directs all operational aspects of the branch which include distribution operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals § Ensures that all areas of work performance or departments are properly staffed and directed § Provides training, coaching, development, and motivation to bring out the best in each team member § Takes on the responsibility for the orientation and evaluation of all employees § Oversees branch financial management § Recommends desirable changes in the policies and goals of the branch and the organization § Assists managers in developing branch and organizational objectives as well as budgets § Communicates effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needs § Addresses customer and employee satisfaction issues promptly § Manages the branch by following high ethical standards and complying with all government regulations § Maintains and enforces personnel policy § Regularly evaluates the effectiveness of the branch operation to ensure policies are being observed and the profitability goals of the branch, division, and organization are being achieved § Takes prompt corrective action as needed § Increases personal knowledge and expertise in business, appropriate technology, etc. § Follows company policies and procedures § Performs other duties as assigned Qualifications · Basic reading, writing, and arithmetic skills are required with a strong attention to detail · Strong communication skills, both written and oral · Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions · Ability to multi-task · Knowledge of Microsoft Excel and Microsoft Word · Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.) Preferences · Typing Speed of 50 wpm · Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication Work Requirements Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary Process and pre-underwrite conventional, FHA, VA and Bond mortgage loans to ensure compliance with Company, secondary market investor, and government agency standards. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. “Go to” subject matter expert/lead when Supervisor/Lead is not available. Essential Functions The processor is to become the contact for non-licensed activity once the loan is submitted to them. Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation. Identify potential issues and communicate to consumer and loan officer. Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. Stay current with federal, state regulations, policies and industry trends. Check ratios and verify accuracy of AUS findings and program applicability. Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. Identify qualifying/program issues prior to submission to Underwriting, and re-structure loan as necessary. Provide options within guidelines and makes recommendations if borrowers may qualify for suitable programs. Update and verify accuracy of data input into system. Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. Order generation of loan documents. Coach and provide guidance to less experienced Processors as needed. Use and modify templates to compose professional correspondence and emails. Provide status updates to Loan Officers and/or borrowers. Qualifications High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. Total recent work experience includes five or more years' experience as a Loan Processor, preferably processing conventional and FHA loans along with at least two years of experience processing VA and Bond mortgage loans. Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. Expert knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional, FHA, VA and Bond mortgage loans. Expert knowledge of conventional, FHA, VA and Bond mortgage loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. Expert knowledge in new construction documentation and condominium projects. Expert knowledge of valid documentation related to processing consumer mortgage applications (e.g., complex tax returns, financial statements and records, verification of income and deposits, etc.). Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks. Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. Excellent customer service, interpersonal, verbal and written communication skills Intermediate math skills. Strong verbal and written communication skills. Strong detail orientation and highly organized. Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Supervision Depending on experience, supervision is intermittent to infrequent Depending on experience moderate to high level of independent judgment and discretion related to area(s) of specialization May provide guidance to less experienced team members to resolve/escalate issues of high complexity Exercise sound judgment in executing core job responsibilities Average monthly pipeline is 14 loans. Travel: 0% Requirements Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment - no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Target salary: $68,000 per year Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

To secure technical infrastructure and workloads by designing, and operationalizing capabilities; support the implementation of continuous security monitoring practices along with threat and vulnerability prevention, detection, and response capabilities. Collaborate with engineers, internal teams, and vendors to support all phases of product integration, operations, and maintenance to ensure a secure Navy Federal environment. Conduct routine work assignments of limited scope and complexity under close supervision. Entry level professional with developing skill set and a basic understanding of procedures and techniques. Responsibilities Assist in developing security standards and verifying controls for hardening infrastructure and development pipelines Support the implementation of monitoring and incident response patterns for the security operations center Collaborate with threat vulnerability management and risk management teams to secure the network environment Help implement monitoring and performance metrics to ensure service efficiency and effectiveness Work with internal security teams and vendors to implement security controls Assist in managing reported system application vulnerabilities through remediation and maintenance Support and participate in team projects and initiatives Qualifications Bachelor's Degree in Information Technology or the equivalent combination of education, training or experience College/university degree or 1-2 years of experience in cyber security Familiarity with system administration, database administration, network engineering, software engineering, or software development Familiarity with SEIM/SOAR technologies Familiarity with security operations and cyber-attack methods Exposure to security engineering with the ability to design and implement secure systems and network Familiarity with multiple cyber security detection/technologies/tools Familiarity with a variety of cyber architectures Understanding of networking principles. Subnetting, OSI layers, network protocols, etc. Problem-Solving: Curious, analytical, and willing to learn new technologies. Customer Service Skills: Ability to explain technical issues in simple terms. Team Player: Strong interpersonal skills and adaptability. One year of experience as a network engineer (can be substituted with two years of education in related field) Desired Qualifications Experience managing Palo Alto or Checkpoint Firewalls. Basic scripting knowledge (Python) to automation tasks. Network security certification (CCNA, Sec+, or Palo Alto/Checkpoint firewall certification) Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

To offer December 2025 or Spring 2026 college graduates an opportunity to learn how Finance and Accounting plays a critical role in our business. Rotational program team members will be provided an opportunity to utilize and further develop business knowledge, creative problem-solving abilities, analytical, communication, and technical skills through training targeted, mentoring, and development advising from seasoned leaders to impact their future success to excel in their career development. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. Receive guidance and direction from team and management. Responsibilities Develop financial forecasts and analyze key performance metrics to provide meaningful insight into business trends Play a key role in evolving product and strategy decisions by partnering closely with business leaders and enterprise service organizations Build influencing skills through partnership with key stakeholders and leadership Consolidate business segment performance and financial reporting Challenge the way we work with Technology, evaluate new ways of working through experimentation, and leverage new technologies Develop proficiency in financial modeling, data and reporting automation, as well as data visualization tools Provide support to assigned department, may work on small projects or portions of larger projects Assist and collaborate with various levels of staff to accomplish tasks/assignments Perform other duties as assigned Qualifications Currently has, or is in the process of obtaining, a bachelor's degree or higher with an expectation that degree will be obtained by December 2025 or Spring 2026 Demonstrated interest in financial management, technology aptitude, and digital learning Ability to work in a dynamic, collaborative environment Desire for continuous learning as well as diverse experiences and locations Strong self-motivation, attention to detail, and awareness to ask questions when needed Advanced quantitative, analytical, problem-solving, and conceptual skills Advanced interpersonal, leadership, and communication skills Advanced database and presentation software skills Advanced organizational, planning and time management skills Advanced skill maintaining accuracy with attention to detail and meeting deadlines About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Navy Federal is seeking a strategic and analytical leader to shape the vision and roadmap for Consumer Lending products, including Auto and Personal Loans. In this role, you will lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key processes throughout the consumer loan lifecycle to strengthen member engagement, satisfaction, and loyalty strategies. Leveraging market research, member insights, and deep subject matter expertise you will serve as a liaison between key business stakeholders and technology teams, ensuring alignment of Consumer Lending's business objectives with the organization's strategic vision and goals. This is a high-impact opportunity for a forward-thinking leader who can translate data into vision, and vision into strategy-helping us deliver meaningful value and best-in-class experiences to the members we proudly serve. Responsibilities Assist with developing branch strategy, establish priorities and set goals to include both Loan Originations and Portfolio growth; evaluate and implement standards to ensure alignment with department/organizational objectives and AFPs Analyze consumer loan risk performance and statistical data; identify trends and recommend improvements to automated systems, policies, procedures and practices Assist with developing and implementing consumer lending risk controls and credit management policies for the business line Research and resolve inquiries from both vendors and members Establish guidelines for credit risk measures and automation Coordinate with Lending Systems support team and ISD during outages to ensure prompt restoration of services; assess the impact on business line production Coordinate with Credit Policy and Analytics on all pricing and Custom Scorecard changes Develop and implement lending/underwriting criteria/guidelines for the various levels of credit and for approving consumer loan applications Monitor completion of quality control audits in conjunction with Lending Operational Risk and Internal Audit to ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures Collaborate with the Contact Center and Branch leadership regarding lending products and promotions Collaborate with other business units and Compliance to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards Assist with benchmarking and trend analysis to drive continuous improvement, elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency Identify and resolve operational and performance gaps and obstacles; implement changes and improvements Maintain thorough knowledge of applicable federal and state laws, rules, regulations and Navy Federal policies and procedures Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions Assist with developing and implementing new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume or management request Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes Contribute to the completion, evaluation, and submission of reports to senior management Assist with applying change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans Provide leadership support to large strategic projects and/or programs; ensure effective management of projects from inception through implementation Perform supervisory/managerial responsibilities Ensure adequate/skilled staffing; select employees Establish performance goals and priorities Prepare, conduct and review performance appraisals Develop, mentor and counsel staff Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) Ensure section/branch goals and objectives align with division/department strategy Ensure efficiency of operations Perform other duties as assigned Qualifications Significant progressively responsible experience in leading and managing a multi-functional, multi-location lending operation, including operational and regulatory risks and controls, preferably for a large financial services organization Advanced knowledge of applicable federal and state laws, rules, and regulations that govern consumer lending Advanced knowledge of banking/financial industry trends, products and services Advanced knowledge of consumer lending industry, best practices, and automated financial systems Advanced knowledge of macro-economic conditions impacting the business Advanced knowledge of ACAPS, Loan Officer User Interface, STRATA, and Custom Scorecard Significant experience in managing multiple priorities independently or in a team environment to achieve goals Significant experience working with all levels of staff, management, stakeholders, vendors Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods Significant experience in delivering presentations to virtual and in person teams Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact Advanced skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues Advanced skill identifying and analyzing business requirements and recommending solutions Advanced skill exercising initiative and using good judgment to make sound decisions Advanced skill in producing desired results and achieving goals and objectives Advanced analytical/quantitative, reconciliation and deductive reasoning skills Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes Advanced problem solving, collaboration, critical thinking, team building, and presentation skills Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Advanced leadership skills, marked by poise, positive influence, and the ability to drive change Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones Advanced verbal, interpersonal and written communication skills Advanced word processing, spreadsheet, and presentation software skills Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience Desired Qualification(s) Advanced knowledge of Navy Federal's automated systems used in the Department Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Master's degree in Business Administration, Finance, or related field Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

To research, analyze, design, develop, implement, support, and maintain of systems integration software solutions. Evaluate, tune, and monitor current and planned systems integration software solutions. To integrate, and maintain complex systems integrations, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs. Proactively address gaps with existing support processes, documentation, and prioritize accordingly. Guide configuration, debugging, and support for infrastructure and ensure all code quality and change control standards are met. Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques. Responsibilities Develops/updates Services and APIs using Java technology for use in current and future projects Serves as subject matter expert for enterprise integration services (SOA and API) Collaborates with development teams, business units, and other ETS areas to identify, define, develop/modify and implement enterprise reusable Services and APIs Works and contributes on the product backlog development by working closely with Business Analyst/Technical Analyst, and API team members Works in an agile, fast paced, entrepreneurial environment with short release cycles and actively collaborate with multiple stakeholders Oversees peer code reviews and provide active guidance and direction on development Works with team to develop and maintain policies, procedures, standards, documentation and governance process for SOA and API Design integration solutions around cloud native applications which can work across public, private and hybrid clouds Develop integrations with modern API Management frameworks that can be deployed in both B2B and B2C scenarios Continually monitor the financial services technology landscape to track the latest innovations across the industry and communicate relevant information to leadership Develop and apply architectural governance based on business and information technology strategies Specific Duties: Serve as a subject matter expert on API integrations for enterprise initiatives and projects Hands-on development of APIs, microservices, and platform proxies as deliverables for enterprise initiatives and projects Participate in on-call rotation for emergency technical support and planned maintenance activities Assist with root cause investigations and provide recommendations Participate in deployment rotation to oversee implementation and coordinate with supporting partnering teams Qualifications Extensive experience that demonstrates expert knowledge of Java, JEE, Web Services and APIs Extensive experience with SOAP Services and RESTful APIs utilizing a lightweight data-interchange format such as JSON Expert knowledge and hands on experience with Mulesoft Anypoint Platform, Spring Boot Micro Services, Istio/Service Mesh, Spring Framework and Open API Specification/RAML Expert knowledge and hands on experience with Azure/AWS/GCP cloud platform architecture, Pivotal/Tanzu platform/Tanzu Kubernetes Grid or equivalent k8s managed runtime. Expert in implementing API security using OAuth, SAML, JWT and OpenID Connect etc. Advanced knowledge of Agile frameworks (e.g., SAFE) Expert problem solving, collaboration, critical thinking, team building, and presentation skills Expert skill in effectively communicating technical and non-technical issues and information clearly and concisely to all levels of management and staff Experience in translating complex business requirements into functional architecture solutions Experience in working with all levels of staff, management, stakeholders and vendors Expert verbal, interpersonal and written communication skills Advanced skill troubleshooting and resolving technical problems Demonstrated skill in identifying industry trends and define their potential use in Navy Federal applications Desired Qualifications: Integration experience with enterprise platforms Salesforce, Oracle HCM/PeopleSoft and CRM/Dynamics Certifications in Azure development/architecture, Mulesoft Anypoint, Java, Pivotal Cloud Foundry, Spring frameworks or similar. Experience with using Azure DevOps Advanced knowledge of banking/financial industry standards and practices Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Bachelor's Degree in Information Technology, Computer Science or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Job Brief: Primerica, Inc. is a company that provides insurance, investment, and financial services to middle-income families in the United States and Canada. Primerica is always looking to add to its ever-growing with those who are motivated to learn and grow. The goal is to build strong positive relationships, create personal growth, and increase our firm's reputation. This opportunity allows you to be remote which means you can work from anywhere. You do not need prior experience and will have access to many pieces of training and classes to help you. Skills Required: None! It doesn't matter if you don't know anything about insurance as you will be taking classes regardless and will learn along the way

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques. Responsibilities Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions Develop, maintain, and manage advanced reporting, dashboards, and BI solutions Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance Provide reporting solutions and respond to ad-hoc report requests within the business area Create specifications for reports and analysis based on business needs and required or available data elements Build working relationships with team members and subject matter experts Lead small projects and initiatives Qualifications 5-7 years of experience in data analysis and reporting Complete knowledge and understanding of business area/specialization Advanced skill using business intelligence applications and/or cloud services Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis Advanced skill in complex data manipulation across multiple tables Effective data integration, cleaning and validation skills Skill communicating data analysis and visualizations to nontechnical and senior audiences Skill with data analysis tools SQL and dashboard pipelines using Power BI, Tableau Research skills Interpersonal skills Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words Bachelor's Degree in Business Administration, Statistics, or related field Hours: Monday - Friday 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

Lead product portfolio team, enable identification and development of end-to-end technology solutions in collaboration with business objectives and priorities. Facilitate the transformation to an agile delivery model and enablement of cross functional teams to continuously integrate on business capabilities. Lead resources to be outcome focused and use balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team. Develop and communicate a vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments; proactively build relationships with those outside of your immediate team. Will serve as SME and liaison for project, procurement, and financial budget processes. Will be responsible for maintaining operational data for data analytics Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsibilities Lead engagement strategy for cross-departmental management of multi-functional teams to meet business product portfolio needs. Lead/partner with product owners and product teams to achieve superior execution of product strategy Cultivate ownership and participation in relationship building across the enterprise and with external partners to drive collaboration, change, and process improvement Lead, track and maintain financial planning for the Portfolio Management, including Cybersecurity Stay current with progress on innovation efforts and communicate appropriate information across enterprise to ensure key stakeholders (leadership, business, and technology) are informed, while advocating for LOB stakeholders' perspectives and concerns regarding innovation topics and trends Assists in the gathering of ideas and opportunities that benefit the assigned enterprise portfolio and drive adoption of system recommendations with the focus on improving speed to improving the member experience Monitor key performance indicators for defined teams and portfolios to ensure success across all technology products in portfolio Drive engagement with ISD discovery services to ensure alignment with enterprise technology strategy and shape demand for ISD services Lead, coach, and inspire the team in developing and documenting best practices in the performance of duties and responsibilities in support of establishing the product practice for the enterprise Participate in strategic planning and champion Information Security goals and champion ISD goals, decisions, and initiatives with stakeholders across NFCU including ISD and Security Contribute perspectives and ideas from relevant sources; keep current with emerging technology, government/policy impacts and industry best practices by researching marketplace/industry trends Gather and analyze service experience feedback, develop KPIs for business and member outcomes; present findings and recommendations to ISD management Contribute to and support the marketing strategies to support new team brand Design and support a structured methodology/approach and lead organizational change to support operations for the successful adoption of the product portfolio practice Manage upward communication/escalation of development, integration and operational concerns Develop and monitor team product-based roadmaps, backlogs and metrics to ensure alignment with key business objectives and leadership expectations Drive portfolio planning sessions and plan and execute executive level briefings Promote adoption of modern IT ways of working by product teams (DevOps, Continuous Integration and deployment) Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Ensure effective and efficient allocation of staff resources and manage strategy for succession planning, employee development, and future resource needs by developing a workforce strategy and appropriate resource plans. Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminate low value activity with view to long range goals Ensure compliance with Navy Federal's ISD standards, practices and processes Perform other duties as assigned Qualifications Five years of deep experience in product management or a similar function, with five years of experience managing product managers across a multi-product portfolio, developing and implementing products. Experience working directly with technical teams in an agile software development environment Significant experience in building client relationships, advising business and IT leadership, and managing teams and/or engagements in the financial services industry or consulting environment Ability to articulate complex concepts to cross functional audiences and influence outside technical teams Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment Significant experience supervising and leading professional employees Significant experience working with both dedicated and cross-functional teams, in a matrixed environment Significant experience in supervising and leading employees Ability to articulate leading business issues and trends, including the associated technology implications Proven ability to manage complex business problems across internal and external stakeholders. Ability to build consensus and deliver processes and frameworks that support alignment between stakeholders across an enterprise A track record of working closely and effectively with engineering and partner teams Demonstrated results in three or more of the following areas required: Product Development, Market Strategy, Market Research or Risk Management. Ideal candidate will be able to work in a collaborative and open communication environment Expert relationship building, negotiation and facilitation skills Proven ability to execute analytical and quantitative skills; ability to use hard data and metrics to back up assumptions Expert skill influencing, negotiating and persuading to reach agreeable exchange and positive outcomes Expert critical thinking, analytical, and problem-solving skills Expert verbal and written communication skills Advanced skill in the use of Microsoft Office (Word, Excel, PowerPoint, Visio, SharePoint, etc.) Expert interpersonal and team building skills Expert skill presenting findings, conclusions, alternatives and information clearly and concisely Expert skill exercising initiative and using good judgment to make sound decisions Expert skill producing desired results and achieving goals and objectives Expert skill using innovative thinking to solve problems and facilitate the decision-making process Master's Degree in Information Technology, Business Administration, related field, or an equivalent combination of education, training, and experience Desired Qualifications Master's Degree in Information Technology, Business Administration, or related field Desired - Working knowledge of NFCU's objectives, functions, policies, products, and services Extensive Product and Leadership experience Ability to articulate leading business issues/trends and the associated technology implications SAFe Certification - Lean Portfolio Management or Agilist Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526