Support Associate jobs at EMC Insurance - 266 jobs

A global investment firm in Boston seeks an Associate for the Direct Lending team. Responsibilities include managing the investment process for private credit, engaging with Borrowers and Sponsors, and preparing investment committee documentation. A minimum of 5 years of investing experience, particularly in direct lending, is required. This position offers the opportunity to work with a talented team and contribute significantly to investment strategies that power economic growth. #J-18808-Ljbffr

Do More… Surrounded by the giants of the property and casualty insurance industry, California Casualty has stood in stark contrast to its competitors for more than eleven decades. With a mission to protect the individuals that serve our communities, and a tight-knit culture stemming from its family ownership, working for California Casualty provides caring and skilled individuals with the opportunity to put down roots and leave work knowing they've done more for those who do so much. Owned and operated by the Brown family since 1914, California Casualty writes personal lines home and auto insurance for firefighters, educators, law enforcement, and nurses. In addition to its customer first focus, California Casualty also provides its group-member with unique policy features and affinity-based pricing. In line with the mission and values mentioned above, California Casualty is currently looking to add to its existing team with a new Service Desk Tech II and we hope that might be you! From providing technical assistance and support to internal users, to ensuring the smooth operation of our computer systems, software, and hardware, your work will help us continue to deliver the exceptional financial protection our group members deserve! Your Role Explained. Roles and responsibilities of the Service Desk Tech II position include: Service Desk Support: Diagnoses and resolves hardware and software issues. Troubleshoots network and connectivity problems. Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite. Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and reports issues to the IT team. Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary. Hardware/Software Deployment: Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies. Linux Administration: Administers Linux-based servers and troubleshoot Linux-related issues. Documentation: Maintains accurate and up-to-date documentation of support activities, solutions, and configurations. Creates and updates knowledge base articles for common issues. Training: Facilities training sessions for users on hardware and software usage. Other Duties as Required: Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. What We're Looking For. To ensure success within this role, we are looking for a candidate with the following skillsets and experience: Minimum Requirements 2+ Years of Service Desk Experience High School Diploma or Equivalent Preferred Education, Experience, & Certifications Some Insurance Industry & Guidewire Applications Experience Bachelor's Degree in Information Technology, Computer Science, or a Related Field IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) This position is located in our Colorado Springs Service Center. The pay range for this position is $31.00 - $41.35 per hour; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company's performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays. California Casualty is an Equal Opportunity Employer

Are you an experienced Litigation Specialist with experience in Auto Claims looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities? If you answered YES to the above, it's time to talk to First Chicago Insurance Company! We offer: First Year Hiring Bonus for direct applicants Competitive Salaries Excellent benefits Growth opportunities! Apply only if you consider yourself a career professional who loves to work, because we work hard here! We are seeking an experienced Litigation Claims Specialist! The Litigation Specialist will be responsible for handling litigated and/or complex injury claims stemming from Personal Auto and Commercial Auto Liability policies. DUTIES & RESPONSIBILITIES: Handle litigation claims in accordance with established office procedures Determine coverage and draft any applicable reservations of rights letters Conduct prompt investigations by securing statements from the involved parties/witnesses and obtaining all necessary documents, including but not limited to, police reports, medical specials, photographs, and/or appraisals Litigation Management including strategizing with defense counsel and experts on defense cases, as well as declaratory judgment actions Maintain an appropriate diary on all open files Conduct business with vendors in a manner which maintains a reasonable expense factor and upholds the company's reputation for quality service Ability to research and interpret case law, statute, and coverage forms in order to properly adjust and conclude claims Evaluates and determine potential use of experts and/or field investigators Maintain claim files and document all claim activity in accordance with applicable regulations and company policies. Prepare and present claim evaluations to secure appropriate settlement authority Establish and maintain proper indemnity and expense reserves Conduct onsite review of defense counsel as required by management Adhere to the rules and regulations of the Department of Insurance specific to the loss state Additional duties as deemed necessary by direct supervisor / management QUALIFICATIONS REQUIRED: 7-10 years of applicable auto claims handling experience JD a plus but not required. Prior non-standard auto claims experience a plus! Knowledge of legal and medical terminology Excellent negotiation, communication, organizational and interpersonal skills Ability to pass written examinations where required by state statutes to become a licensed claim adjuster First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $70,400/year-$118,750/year* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: We are seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for our organization's most critical leaders and business processes. Serve as the “face” of IT, providing face to face support, troubleshooting, problem solving, triage, and navigation through the organization to get customer technology problems solved. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual. This person is the face of the Information Technology organization, delivering excellent user experience of all thing's technology. How You'll Contribute: Executive Support: Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business. Understand the unique needs and preferences of each executive and tailor support accordingly. Handle urgent requests promptly and professionally. Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience. Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary. Desktop Support: Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations. Support mobile devices, iPhones, iPads including MDM's, policies, etc. Ensure seamless integration of multiple technologies. Application Support: Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.). Troubleshoot application-related problems and provide timely solutions. Collaborate with IT teams to address any compatibility issues. Audio Visual Support: Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.) Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally Remote and On-Site Support: Provide remote support for executives and business users working from home or traveling. When necessary, offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage. Security and Compliance: Educate executives and business users on security best practices. Ensure compliance with company policies and data protection regulations. Monitor and address any security vulnerabilities. Documentation and Training: Maintain accurate records of support requests, resolutions, and system configurations. Create user-friendly guides and tutorials for common tasks. Conduct training sessions for executives and business users as needed. Collaboration: Work closely with other IT teams (network, infrastructure, security) to resolve complex issues. Collaborate with vendors for hardware repairs and software licensing. Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices. Propose enhancements to existing processes and tools. What We're Looking For: Bachelor's Degree in Computer Science, Information Technology, or related field (preferred not mandatory). Preferred 10 years of experience in technical support or desktop support roles. Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS. Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus. Familiarity with Zoom, Slack, and MS teams is a plus. Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines Skills: Excellent critical thinking, problem-solving abilities and precise attention to detail. Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people. Ability to work independently and prioritize tasks effectively. Customer-focused mindset, strong passion for serving the customer. Comprehensive and broad knowledge of all aspects of IT solutions and services Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous. This position is an onsite position based out of Waltham, Massachusetts, and requires the employee to be physically present at the workplace five days per week. This role also includes travel to other office locations and/residential sites as necessary. Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-AS1

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : Business Support Associate, Personal Care Services Passaic, New Jersey Full-Time | Monday - Friday | 8:30AM - 5:00PM At Elara Caring, we believe the best care happens at home-where people feel most comfortable. That's why our compassionate teams serve over 60,000 patients every day, right where they live. As a Business Support Associate, you'll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.If you're ready to lead with purpose and help others thrive, we'd love to have you on our team.Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.What We Offer: A collaborative and supportive work environment A meaningful opportunity to positively impact lives every day Competitive compensation packages Tuition reimbursement for full-time employees Free continuing education opportunities for all team members Clear paths for career growth and advancement Comprehensive medical, dental, and vision insurance 401(K) with employer match Generous paid time off, including holidays and family/pet bereavement Pet insurance for your furry family members As the Business Support Associate, you'll contribute to our success in the following ways: Provide exceptional customer service to patients, caregivers, and internal teams Answer, route, and manage phone calls with professionalism and empathy Assist with caregiver onboarding, training coordination, and administrative support Support daily office operations and computer-based tasks Maintain accurate records and assist with operational workflows Help ensure smooth day-to-day operations so care teams can focus on patient care What is required? High School Diploma or GED (required) 1-2 years of experience in an administrative, business support, or office role Bilingual proficiency in Spanish and English (required) Proficiency in Microsoft Office and office management systems Strong organizational, multitasking, and communication skills Detail-oriented, professional, dependable, and able to work independently Ability to collaborate effectively in a team environment Healthcare or home care experience preferred Reliable transportation (occasional travel to other branches may be required) Experience with basic technology troubleshooting is a plus You will report to the Branch Director. This is not a comprehensive list of all job responsibilities ; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #ElaraGA We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.

Blue Cross is hiring Clinical Support Representatives to work alongside our clinical review team as part our Utilization Management department. Job responsibilities include verifying member benefits, provider networks, and prior approval requirements for authorization of services all in a call center type environment. Work hours are Monday-Friday 8:00-4:30. Experience working in the medical field as an office assistant, medical coder, or Licensed Nursing Assistant is preferred and familiarity with medical terminology is helpful. Location: If hired, there will be a six week in-person training program at our Berlin, Vermont office. Representatives will continue working on-site five days per week until proficiency has been demonstrated in performing the role independently. After this time, employees within a 50-mile radius will be expected to come to the office on Wednesdays with flexibility to work remotely the rest of the week. Starting pay at $20.00 per hour. Six-week paid training. Target start date is Wednesday, February 18. Robust benefits package including: Health insurance (including vision) Dental coverage (free to employees) Wellness Program with a $500 year-end incentive 401(k) with employer match Life Insurance Disability Insurance Combined time off (CTO) - 20 days per year + 10 paid holidays Tuition reimbursement Student Loan Repayment Dependent Caregiver Benefits And more! Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at **************************************************************** **Complete job description attached to ADP posting

About the Role Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time. Key Responsibilities Deliver warm, professional support via email. Identify and document key case details, resolving or redirecting issues efficiently. Maintain accurate records and follow through on client needs. Collaborate with internal teams to ensure seamless client service. Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations. Placing the client first in all interactions - obsession with client experience. Basic Qualifications High school diploma or equivalent. Strong attention to detail and written communication skills. Eligibility to work in the United States. Preferred Qualifications Strong written communication skills. Ability to stay focused and adapt in a fast-paced environment. Demonstrated accountability and follow-through. Eagerness to learn and grow from feedback. Prior experience in customer service, insurance, or financial services. Familiarity with home and auto insurance products. Bilingual (Spanish/English) is a plus. Compensation Hourly Rate: $20-$25/hour. Benefits: Comprehensive health, dental, vision, 401(k), paid time off. Career Path & Growth Opportunities Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed. Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand. Why Join Us? Structured career development with clear progression paths. Industry-aligned training and certifications. Opportunity to work with top carriers in a dynamic, multi-state environment. Equal Employment Opportunity Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

If you are an internal associate, please login to Workday and apply through My Career. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday - Friday 7:00am- 7:00pm EST and pays a competitive hourly rate of $14.00.Essential Responsibilities Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system. Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access. Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed. Maintain an 85% occupancy rate to ensure high availability for incoming calls. Provide courteous, professional, and timely support to all users. Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps. Maintain a positive and service-oriented attitude in all interactions. Update knowledge base articles and contribute to documentation for common issues and solutions. Record detailed information on all support activities in the service management system. Generate reports on ticket trends, resolution times, and user satisfaction when required. Follow established IT policies, procedures, and operating level agreements (OLAs). Participate in continuous improvement initiatives to enhance service quality and efficiency. Ensure compliance with security and confidentiality standards. Work closely with other IT teams to resolve issues and improve service delivery. Stay current with new technologies, tools, and best practices relevant to the role. Participate in training sessions and team meetings to maintain technical proficiency. Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Demonstrate a willingness to learn. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Ability to effectively communicate technical and non-technical issues both verbally and in writing. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel. Flexible shifts offered Monday - Friday from 7:00am - 7:00pm with a minimum shift requirement of 4 hours. Weekly maximum of 29 hours, with 18 hours required. Qualifications Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred. Internship experience in IT or Security strongly preferred. Experience in IT support or computer networking strongly preferred. 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Schedules must remain unchanged for the first 45 days of employment. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the Role Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time. Key Responsibilities Deliver warm, professional support via email. Identify and document key case details, resolving or redirecting issues efficiently. Maintain accurate records and follow through on client needs. Collaborate with internal teams to ensure seamless client service. Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations. Placing the client first in all interactions - obsession with client experience. Basic Qualifications High school diploma or equivalent. Strong attention to detail and written communication skills. Eligibility to work in the United States. Preferred Qualifications Strong written communication skills. Ability to stay focused and adapt in a fast-paced environment. Demonstrated accountability and follow-through. Eagerness to learn and grow from feedback. Prior experience in customer service, insurance, or financial services. Familiarity with home and auto insurance products. Bilingual (Spanish/English) is a plus. Compensation Hourly Rate: $20-$25/hour. Benefits: Comprehensive health, dental, vision, 401(k), paid time off. Career Path & Growth Opportunities Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed. Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand. Why Join Us? Structured career development with clear progression paths. Industry-aligned training and certifications. Opportunity to work with top carriers in a dynamic, multi-state environment. Equal Employment Opportunity Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction.The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday - Friday 7:00am- 7:00pm EST.Essential Responsibilities Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system. Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access. Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed. Maintain an 85% occupancy rate to ensure high availability for incoming calls. Provide courteous, professional, and timely support to all users. Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps. Maintain a positive and service-oriented attitude in all interactions. Update knowledge base articles and contribute to documentation for common issues and solutions. Record detailed information on all support activities in the service management system. Generate reports on ticket trends, resolution times, and user satisfaction when required. Follow established IT policies, procedures, and operating level agreements (OLAs). Participate in continuous improvement initiatives to enhance service quality and efficiency. Ensure compliance with security and confidentiality standards. Work closely with other IT teams to resolve issues and improve service delivery. Stay current with new technologies, tools, and best practices relevant to the role. Participate in training sessions and team meetings to maintain technical proficiency. Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Demonstrate a willingness to learn. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Ability to effectively communicate technical and non-technical issues both verbally and in writing. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel. Flexible shifts offered Monday - Friday from 7:00am - 7:00pm with a minimum shift requirement of 4 hours. Weekly maximum of 29 hours, with 18 hours required. Qualifications Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred. Internship experience in IT or Security strongly preferred. Experience in IT support or computer networking strongly preferred. 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Schedules must remain unchanged for the first 45 days of employment. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Department Administration Employment Type Full Time Location Raleigh, NC Workplace type Onsite Compensation $20.00 - $35.00 / hour Essential Duties Skills, Knowledge and Expertise ISG Employee Owner Benefits About ISG We are 100% owned by our employees! ISG's Employee Stock Ownership Plan (ESOP) allows for broader ownership, the ability to be directly connected to performance, and our culture of accountability and opportunism is amplified. Put simply, everyone works hard = everyone benefits, not just an elite group. We are focused on strengths, using those talents to guide personal development and team collaboration. We are involved in our communities and lead through empowerment. Firm growth is a direct reflection of the dedication, ingenuity, and hard work each ISG owner brings to the office and field every day. ISG's growth and sustainability are based on the unwavering belief that we need to grow for the betterment of our people and firm. We are entrepreneurial. We believe in having the right people onboard and being disciplined during good times and when faced with new challenges. And most importantly, we foster growth through positive mentorship and progressive ideas that lead to strategic, contextual based decisions. We believe that this unwavering commitment to our culture, clients, and dynamic qualities translates to better services for our partners, and that it will continue to guide ISG's future. Learn more about ISG at ********************* Interested in learning more about ISG? Follow us on LinkedIn, Instagram, YouTube, Facebook, and X.

Job Description As a Support Service Specialist, you'll play a key role in ensuring Rural Mutual employees have the tools and technology they need to succeed. You'll be the go-to resource for troubleshooting issues, deploying hardware and software, and maintaining reliable access to company systems and applications. Your work directly impacts productivity and helps create a seamless technology experience for our team. In this rotating hybrid role, you'll collaborate with the Support Services Supervisor and the IT team. You'll resolve support tickets, implement new technologies, streamline processes, and document best practices-making a real difference in how we operate. This is an opportunity to grow your technical skills while contributing to an organization that values innovation and efficiency. If you have proven experience providing a positive user experience through professionalism, patience, and clear communication, apply today! Compensation: $65,000 - $75,000 yearly Responsibilities: Responds to end-user support requests through the Help Desk platform (Zendesk), ensuring timely, accurate, and courteous resolution. Troubleshoots issues related to Windows operating systems, Office 365, printers, peripherals, and network connectivity. Performs setup, configuration, maintenance, and replacement of user hardware, including laptops, desktops, and mobile devices. Installs and updates approved software applications, ensuring compliance with company standards and licensing. Documents all support activities, including issue details, troubleshooting steps, and resolution outcomes in Zendesk. Collaborates with the Network, Operations, and Security teams to escalate or coordinate the resolution of more complex issues. Maintains an up-to-date understanding of end-user technologies and contributes to improving documentation and internal FAQs. Assists in technology rollouts, upgrades, and other infrastructure projects as directed. Provides end-user training and guidance on new systems, applications, and best practices. Follows established IT policies, procedures, and security standards in all activities. Supports a positive user experience through professionalism, patience, and clear communication. Qualifications: Associate degree in Information Technology or related field (Bachelor's preferred) or equivalent experience. 3-5 years of IT support experience, preferably in a corporate environment. Strong analytical and problem-solving skills with attention to detail. Excellent communication and customer service skills, able to explain technical concepts to non-technical users. Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and end-user device management. Working knowledge of Windows operating systems, networking fundamentals (DNS, DHCP, VPN), and peripheral devices. Experience with ticketing systems such as Zendesk or similar platforms. Ability to manage multiple priorities in a fast-paced environment and adapt troubleshooting approaches. Skilled in writing clear technical documentation, user instructions, and internal communications. Familiarity with SQL and data analysis for troubleshooting and validation (preferred). Ability to work a rotating hybrid schedule. Occasional lifting of computer equipment. About Company What You'll Love About Rural Mutual Insurance: We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees. We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do. We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

Job DescriptionDescriptionISG is delighted to welcome a dynamic and enthusiastic Support Specialist to our Raleigh office. As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve excellence. ISG's Support Specialists are the heart of their home offices. Yours is an anchor to Downtown Raleigh's growth. ISG, formerly JDavis, has led the way in our Downtown via Fayetteville Street, having a presence here before it was “cool”! We are in a very visible location for all visitors to Downtown, and our office really has become a gateway. It is connected to the heart of Downtown, Fayetteville Street, through an internal stair, and plaza space that we share with the residents of 511 Faye and customers of our friends, Haymaker and Sir Walter. You will find many ISGers enjoying a libation with their clients and friends right outside our doors. Essential Duties Create a welcoming and engaging environment for clients, industry partners and employee owners by being present Be the face of ISG during business hours, or as required to support our customers, partners and employee-owners Act as point of contact for the landlord in providing important information related to the well-being of our employee owners, and use of common meeting spaces Endeavor to maintain common spaces & studios in a clean, orderly, professional and welcoming state and encouraging employee owners to be vigilant in participating in this effort Support the office environment by greeting visitors and keeping general supplies well-stocked and organized Collaborate with a diverse team to ensure administrative tasks are handled confidentially and efficiently Play a key role in organizing and facilitating meetings and events, including coordinating food and refreshments, and arranging for, reserving and preparing conference spaces Help with overseeing and maintaining fleet vehicles, as needed Take charge of printing and binding high quality graphics, reports, proposals, and other deliverables Manage parking access for employee owners and visitors to the office Contribute to local Accounts Payable and Accounts Receivable tasks, as needed Provide excellent customer service by assisting with ISG's central phone service Embrace a variety of other exciting duties as assigned or instructed Skills, Knowledge and Expertise Experience within architecture, engineering, construction, or government permitting is preferred, not required Fantastic phone etiquette and customer service skills Organized and eager to be a part of and support a team Willingness to take direction and follow through with the completion of an assigned task Proficient in Microsoft Office, specifically Outlook, Word, and Excel Positive attitude with a willingness to be adaptable Certification as a Notary is a plus We've listed a compensation range that reflects our expectations for this role, including both direct and indirect components. We understand that your experience and value may fall outside of this range. If you feel you're a strong fit but your compensation needs differ, we're open to a conversation-let's talk. ISG Employee Owner Benefits Medical, dental, and vision Paid time off, pro-rated amount available on your start date Paid holidays and paid volunteer time Paid parental leave Bi-annual profit sharing Employee Ownership Stock Plan (ESOP) Traditional + Roth 401K retirement plan Life insurance HSA and FSA options Bereavement leave Supplemental voluntary benefits Short term and long-term disability Parking reimbursement, varies on office location Cell phone plan reimbursement Mileage reimbursement for ISG-approved travel

Take Your Career to New Heights as a Service Product Support Specialist! ️ Why WMH? Because Your Career Deserves More! At WMH (********************** we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward. As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving. Your Mission? To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues-all while upholding WMH's high standards of performance and reliability. Key Responsibilities Customer & Technical Support Deliver exceptional customer service to both internal and external clients with professionalism and efficiency. Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams. Service Coordination & Efficiency ️ Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery. Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards. Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations. Continuously improve service efficiency, productivity, and quality, driving results within the Service Department. Operational & Administrative Support Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies. Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes. Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution. Prepare & contribute to monthly departmental reports, fueling data-driven decisions. Collaboration & Industry Partnerships Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support. Support internal teams by fostering a collaborative and productive work environment. Growth & Continuous Improvement Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices. Identify opportunities to enhance service processes, customer support, and product performance, driving company success. Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️️ Skills, Knowledge and Expertise ️️ Education - High School Diploma or GED required. Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.) Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills. Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism. Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions. Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure. Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations. Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite. Work Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence. Attention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task. Strong Communication - Exceptional verbal and written skills to build relationships and drive results. Leadership & Coaching - The ability to guide, mentor, and elevate those around you. Perks of Being a WMH Team Member: Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance. Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs. Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded! Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs. Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits. Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive. Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment. Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities. Your Cue: Take the Wheel of Your Future! This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights. Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is calling-ignite yours today! Apply now.