Emerald Queen Casino jobs - 105 jobs

The Facilities Worker is responsible for providing superior guest service to patrons of the casino by keeping the interior and exterior of the casino clean and presentable during business hours. Duties include emptying trash cans, cleaning and maintaining the restroom facilities, replenishing items such as tissue and hand soap, sweeping and mopping and wiping down casino gaming machines. Performs other job-related duties as assigned by department manager. Starting wage is $17.31/hr, increasing to $17.91/hr at successful completion of 90 days. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: High School Diploma or GED equivalent required Experience & Requirements: Must have experience in general housekeeping Must have knowledge of using cleaning solutions and repairing cleaning equipment Physical Requirements: Must be able to stand for longer than 8 hours The ability to lift up to 75 pounds Mobility to climb stairs on a routine basis Must be able to tolerate a smoke filled environment Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Requirements Required Skills and Knowledge: Nisqually Tribal Member. Ability to obtain Food Handlers Permit. Willingness to study toward and earn a GED or high school diploma. Ability to learn all aspects of the Culinary Department. Ability to follow detailed procedures, accept guidance, and correct actions. Ability to learn and use basic computer skills. Ability to work within time constraints and stay on task. Ability to learn communication skills, both verbal and written. Ability to work independently and use sound judgment. Positive customer service and teamwork skills. Ability to work all shifts, including weekends and holidays. Ability to obtain a Class II Gaming License. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat, and lift to 50 pounds regularly and continuously. Ability to stand and/or walk around continuously during the assigned shift. Ability to be able to reach with hands and arms. Manual and finger dexterity for operating a personal computer and routine paperwork. Ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. Assist the back-of-house staff by performing the essential functions of the dishwasher, prep cook, Buffet Runner, Line Cook I, Line Cook II, and Lead Line Cook positions. Learn the operation of the Food Department, including the back-of-the-house food preparation according to established standards. Comply with all portion sizes, quality standards, department rules, policies, and procedures, and maintain sanitary standards. Give superior guest service, both internal and external, at all times. Perform other duties as assigned. Rev. 6.26.2023 Salary Description $18.18

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Provide a positive and guest-friendly attitude to ensure our guests receive exceptional service by maintaining a clean and safe facility. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork. JOB SUMMARY: The Custodian Worker II will provide cleaning of all casino areas to provide a safe and healthy environment. Requirements QUALIFICATIONS Required skills and knowledge: High school diploma or GED. One year of professional cleaning experience in a casino, hotel, warehouse, or similar environment. Ability to train on and operate specialized equipment such as the cardboard baler, riding shampooer, and street sweeper. Ability to obtain certification in Aerial Work Platform Operation and Safety. Must be able to obtain a Food Handlers Permit. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class III Gaming License. Preferred skills: Familiarity with Microsoft Office programs. Highly effective written and verbal communication skills. OSHA 10 PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat and lift up to 50 pounds. Ability to safely perform job duties at heights of up to 30 feet. Ability to stand and/or move around continuously during the assigned shift. Ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of Hospitality Industry Guest Service Standards. General cleaning of bathrooms, vacuuming, dusting, emptying garbage, cleaning working areas, mopping, and shampooing, polishing, cleaning ashtrays, and cleaning glass. Deep cleaning of areas needing additional attention including floor treatments, high dusting, window cleaning, and pressure washing. Accessing sensitive or Class III areas to complete cleaning duties. Operate equipment such as the cardboard baler, riding shampooer, and street sweeper safely and effectively. Report to Custodial Shift Lead regarding any issues or problems that arise on assigned shift. Provide training to new Custodial Workers, fostering a positive culture and work environment. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE 5/02/2024 Salary Description $21.04

Management reserves the right to change the essential duties of this position description from time to time as necessary. Assists internal users with hardware and software issues related to desktops, laptops, printers, and other casino systems. Responsible for the documentation of all phases of the resolution process. This position ensures the confidentiality, security, and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential function of the IT Help Desk Technician includes but is not limited to: Customer service is a top priority. Directly responsible for responding to calls and/or e-mails sent to the Casino's IT Help Desk in a timely and professional manner. Provide hardware and software support for Casino desktops, laptops, printers and other Casino systems. Directly responsible for documenting all phases of the troubleshooting process, including resolution and closing open work orders. Escalates issues to the next level of support when warranted. Understands and performs in accordance with the Casino's “Soaring Services Program.” Accountable for responsible and confidential handling of the Casino's System information. Understands the Casino's Disaster Plan and his/her responsibility. Understands and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures. Performs other duties as assigned. EDUCATIONAL, SKILL AND EXPERIENCE REQUIREMENTS: A High School Diploma or GED is required for this position. A basic working knowledge of Information Technology equipment and systems is required. Must have one (1) years of technical training or related computer experience preferred, and six (6) months of experience in a computer related field, A+ Certification and additional experience with technical/electrical devices highly desired. This position requires knowledge of Microsoft Office, Outlook, Windows 8/7/XP/Vista and other Windows products, network operations, PC and application troubleshooting techniques highly desired. Must be able to work independently with minimal supervision and insure that projects are completed by or before the deadlines. Must be 21 and older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment. PROPERTY REQUIREMENTS: In support of LEC&H's Pride in Property values, this position, like all LEC&H positions, assists with the daily cleaning of public and team member spaces, ensuring all team members properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals FREE uniform dry cleaning services $1 per hour shift differential Paid Time Off & Paid Holidays Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellness Reimbursement Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Manage the uniform inventory to ensure that casino Team Members are dressed to provide a positive culture of exceptional service and value. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities. Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Comply and maintain records of quantity, type and value of wardrobe items stocked at the Casino. Maintain storage area for Team Members personal belongings. Issues new uniforms to Team Members. Process uniform items for cleaning. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of department Policy and Procedures. Knowledge of casino promotions. Stock and issue uniforms. Assist newly hired and terminating employees with uniforms. Count supplies of uniforms in stock and post total to inventory records. Compare inventories to computer records. Compute figures from records such as sales orders, production records, or purchase invoices. Sort, count and record soiled uniforms sent to laundry and cleaners and received from the laundry and cleaners. Adjust errors in count and investigate and report reasons for discrepancies. Prepare computerized reports such as inventory balance, price lists and shortages. Maintain a clean and safe work environment. Perform other duties as assigned. Requirements Required skills and knowledge: 1 year of related experience to include experience with computerized inventories. Ability to read, analyze and interpret inventory reports and documents. Basic math skills. Basic computer skills. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II Gaming License. Preferred skills and knowledge: Working knowledge of power sewing machine operation, minor alterations, hems and repairs. PHYSICAL REQUIREMENTS: Ability to climb up and down a ladder while retrieving and stocking garments. Ability to reach up to a height of 69” while lifting items up to 30 pounds. Ability to stand for entire shift. Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to tolerate a noisy, smoke-filled environment. NATIVE AMERICAN HIRING PREFERENCE Salary Description $19.08

Performs Soft Count duties according to department policy and procedures. Accurately and quickly handles a variety of money. Job Requirements EDUCATION: * High School diploma or GED equivalent preferred. * Successful completion of Guest Service and/or Cash Handling training may be considered in lieu of experience requirements. SKILLS: * Must have good math skills. EXPERIENCE: * Minimum of six (6) months cash handling experience or successful completion of training. * Minimum of six (6) months customer service experience or successful completion of training. * Currency machine handling experience preferred. OTHER REQUIREMENTS: * Must be 21 years of age or older. * General knowledge of personal computer. * Must be flexible to work at Tulalip Resort Casino, Quil Ceda Creek Casino and Tulalip Bingo & Slots. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be available to work any shift assigned to include days, swing, grave, weekends, and/or holidays * Must have a successful employment history with Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 1/23/2026

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals Paid Time Off & Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: This position is responsible for developing and maintaining strong relationships with valued players, identifying and attracting new clientele, and promoting loyalty through exceptional guest service and tailored incentives. The Casino Host supports the overall success of the property by maximizing player satisfaction, driving repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: The Casino Host is responsible for providing outstanding guest service and fostering strong relationships with both new and established players to enhance their overall gaming experience. This role involves identifying high-value guests, extending personalized offers and amenities to increase the frequency of visitation. The Casino Host works closely with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and achieve guest experience, retention and revenue goals. Requirements QUALIFICATIONS Required skills and knowledge: High school diploma or GED. Minimum of two (2) years of relevant casino experience, within a strong sales-oriented position, or three (3) years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio. Excellent interpersonal and sales skills with the ability to engage a diverse portfolio of guests. Proficiency in computer systems and software. Customer Relationship Management (CRM) database experience required. Experience planning, organizing, and managing special events. Ability to communicate clearly and effectively to groups, or over a public address system, in a manner that adds to an exciting entertainment atmosphere. Must have a valid Driver's License and Driver's abstract and must not contain any disqualifying events per the NRWC Safe Driver Policy. Must be able to drive guests to offsite events in the NRWC company vehicle. Excellent communication and organizational skills. Strong guest service and problem-solving skills. Self-motivated and sales-oriented mindset with a focus on guest loyalty and retention. Possess excellent decision-making skills and the ability to make sound judgements. Preferred skills and knowledge: 3+ years of related Casino Host experience. 1+ year experience utilizing Casino Player Tracking System. Certification in Red Wind's “Service First” Program. PHYSICAL REQUIREMENTS: Ability to stand or walk for the duration of your shift. Manual and finger dexterity for operation of personal computer and routine paperwork. Ability to tolerate a smoke-filled, noisy environment for extended periods of time ESSENTIAL FUNCTIONS OF THE JOB: Consistent delivery of exceptional guest service in alignment with Red Wind's “Service First” philosophy for both internal and external guests. Interact on a frequent basis with the Casino's most valuable guests to build and maintain VIP Loyalty. Leverage property amenities, programs and all available tools to targeted players as a to increasing loyalty and visitation. Develop and maintain strong relationships and regular communication with targeted guests via telephone, email, and direct mail. Consistently maintain a visible and attentive presence to your portfolio of assigned guests on the Casino floor. Provides full cycle event planning for all levels of guest, including coordinating, inviting, hosting, costing, and follow-up reporting. Promote Casino offerings and Loyalty Program benefits. Possesses a general knowledge of all games throughout the Casino. Completes all paperwork requirements and departmental logs in an accurate and timely manner. Meets the attendance guidelines of the position. Adherence to regulatory, departmental and company policies and procedures. Attends all required meetings and training. Represent Casino at both on-site and off-site events. Understand and educate guests on current and future promotions as a tool for driving engagement and visitation. Maintain strict confidentiality of all guest and Casino information. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev 11.14.2025 Salary Description $71,270.07

Benefits of Working at Nisqually Red Wind Casino Include: FREE Short-Term Disability, Life and Accident Insurance FREE Meals FREE gaming license renewals 3X Life Insurance Coverage Up To $500,000 Relocation Fees Negotiable Paid Time Off & Floating Holidays 401(K) Retirement Program Tuition Reimbursement Health & Wellbeing Reimbursement Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives Flex spending and Dependent care spending Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: The IT Director is responsible for providing strategic and operational leadership of all information technology functions to support the Nisqually Red Wind Casino's gaming and enterprise systems. This role ensures the integrity, security, and availability of all technology platforms while maintaining strict regulatory compliance. The IT Director drives innovation and continuous improvement through the adoption of emerging technologies that enhance guest experience, streamline operations, and support the Nisqually Red Wind Casino's growth and competitive advantage withing the gaming industry. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: This position is responsible for overseeing daily operations of Information Technology. This individual will plan, direct, coordinate and provide direction to subordinate administrators, as well as assist subordinate administrators in their daily duties. The IT Director will work closely with managers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Direct department Team Members through subordinate supervisors in the development and implementation of all department projects and responsibilities. Analyze and resolve or recommends solutions to complex or unusual guest service problems and issues. This person will also work closely with the Executive Director team with defining and implementing IT policies, procedures, best practices, and any applicable regulations. Responsible for ensuring efficient maintenance and performance of company wide network systems, supervision of IT Administrators. Requirements QUALIFICATIONS Required skills and knowledge: High School diploma or GED equivalent Bachelor's degree in computer science or related field of study. Five (5) years of networking experience installing and managing Windows network software and using the latest technology to plan, design and implement LANs and WANs. Five (5) years of infrastructure management experience. Experience in a Class II/III gaming network environment. Excellent interpersonal skills. Ability to safeguard confidential information Ability to lead and mentor a team. Possess excellent decision-making skills. Must have knowledge of proper procedures for working in and around regulated and secure operational areas. Excellent verbal and written communication skills. Ability to maintain up-to-date knowledge of emerging and changing technologies. Excellent guest service skills. Certifications with Microsoft Networking, including Current Windows OS and Active Directory (MCSE/MCSA). Cisco certifications as applicable. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class III Gaming License Preferred skills and knowledge: Certification in Red Wind's “Service First” Program Master's degree in related field of study. Familiar with the hospitality industry and change management. IT related certifications. For example: CompTIA, CCNA/CCA, CISSP (cybersecurity certification preferred). PHYSICAL REQUIREMENTS: Must be able to stand and/or walk for long periods of time and move from area to area. Must be able to reach, bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Ability to tolerate smoke-filled environments. Manual and finger dexterity for computer use. ESSENTIAL DUTIES OF THE JOB: Report to the General Manager to maintain and plan technical business services. Manage projects of varying sizes and complexity: responsible for planning and executing all assigned projects, serving as a resource for firm-wide initiatives, providing regular status updates, and making recommendations to the General Manager. Direct IT Department operational and strategic planning, including fostering innovation, planning and organizing projects, and negotiating the allocation of resources. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, service provision and request for proposal. Implements and maintains all control systems and continually reviews departmental policies and procedures to ensure compliance. Attend to regulatory incident reports and audits by ensuring timely responses, development of action plans and implementation of corrective action. Foster and facilitate collaborative inter-department work relationships that result in highly productive project results. Manage the development, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. Oversee provisions of end-user services, including help desk and technical support services. Direct research on potential technology solutions, vendors, pricing and reviewing contract terms in support of procurement efforts. Keep current with the latest technologies. Strategically identify competitive advantages and technological trends for the benefit of the Company. Practice asset management for IT hardware, software, and equipment. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Identify Team Member development and training needs and ensure that training is obtained. Maintain records, prepare reports and compose correspondence. Assist General Manager in developing technical services that meet the dynamic needs of the organization. Responsible for documenting work, and reporting or coordinating efforts with partners, management, and other team members. Ensure the integrity of the internal and external network. Communicate information about network changes, issues and problems through proper channels to appropriate personnel. Ensure system backups on internal and external network servers are performed as required by operational standards and regulation. Submit written reports to General Manager regarding integrity issues and other reporting as assigned. Train end-users where needed and/or directed. Responsible for Guest Service training and facilitating the Guest Service Policy. Succession planning to meet tribal training priorities by contributing to the development and implementation of tribal training within the areas that the position oversees. Serve as a member of appropriate committees and prepare reports and other support material. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE Rev. 11/12/2025

Monitors Casino operations to protect the property's assets, reputation, and standards. Ensures compliance with the Tribal-State Compact and TTC Chapter 10.05 Gaming. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred. SKILLS: * Must have basic math skills. (Test required) EXPERIENCE: * Minimum of six (6) months computer work experience. OTHER REQUIREMENTS: * Must be 21 years of age or older. * This position is considered "safety sensitive" and will be required to undergo periodic drug/alcohol testing. * Must successfully complete a surveillance training program within six months of hire to continue employment, including a formal in-house training program on the use of surveillance equipment, report writing, observation techniques, completing accurate and precise reviews, knowledge of policies and rules of play for all in-house table games, game protection, and TGO system of internal controls. * Must be able to successfully pass a background investigation for Tribal Gaming License or Permit. * Must be able to work any shift assigned to include days, swing, grave, weekends, and/or holidays. * Must have a successful employment history with the Tulalip Casino/Bingo and/or other entities. Exemption Type Non-Exempt Closing Date 1/20/2026

Be the energy behind an exceptional dining experience at Emerald Queen Casino, where great service starts with team members who take pride in keeping the floor moving, tables ready, and guests feeling welcomed. As an Extra Board Busser, you play a key role in maintaining a fast, clean, and guest-focused dining environment by resetting tables, keeping the dining area clean and presentable, and assisting wait staff as needed. This role is well suited for someone who enjoys staying active, supporting a team, and delivering high standards of service with flexible shifts. Starting wage is $16.77/hr increasing to $17.31/hr at successful completion of 90-day orientation period. Education: * High School Diploma or GED equivalent is required Experience & Requirements: * Restaurant experience preferred but not required * Must have good grooming habits and manners * Ability to follow instructions and provide excellent guest service * Must have valid Washington State food handler's card Physical Requirements: * Good manual and finger dexterity for operation of computerized sales register * Must be able to stand for longer than 8 hours * Mobility to climb stairs on a routine basis * Must be able to tolerate a smoke filled environment Additional Requirements: * Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

The Patron Shuttle Bus Driver is responsible for safely transporting employees or guests to and from the casino in a timely manner utilizing casino shuttles and providing superior guest service. Duties include ensuring that the casino shuttle buses are clean and presentable at all times and reporting incidents and safety hazards to department manager as needed. Performs additional job duties as assigned by the department manager. Starting wage is $21.00/hr increasing to $21.50/hr at successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: * High School Diploma or GED equivalent required Experience & Requirements: * Must have a valid Washington State Drivers License (no CDL required) * Must have 3 years driving experience driving a shuttle bus or similar type of vehicle * Proof of an excellent driving record required * Previous customer service experience preferred * Additional education or related experience may substitute for the minimum requirements of the position. Physical Requirements: * Must be able to reach, grasp, stand and walk while cleaning the exterior and interior of the casino shuttle buses * Must have the ability to lift 50 pounds with the mobility to climb stairs on a routine basis * Must be able to tolerate a casino smoke-filled environment * Must be able to work outdoors in inclement weather Additional Requirements: * Must provide a recent copy of driving abstract * Must be able to work all scheduled shifts and to include day, swing, graveyard, and holidays Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job postings are a brief summary of the position and the description is not intended to list all of the duties performed within the job

Management reserves the right to change the essential duties of this position description from time to time as necessary can be considered for an alternate work location for no more than two days per week. Responsible for the coordination, installation, operation, troubleshooting, repair, monitoring and maintenance of the server systems, including, but not limited to, the operating system, 3rd party software, backup jobs, and system logs. Works closely with the System Engineer, on implementation and management of the production server systems, including capacity planning and disaster recovery. Provides troubleshooting of server and system issues. Responsible for maintaining Active Directory and all user permissions. Performs responsibilities in accordance with all company standards, policies and procedures. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential functions of the System Administrator (SA) includes but not limited to: Administers a predominately Windows Server infrastructure including DNS, DHCP, Print/File Server, Active Directory, and several other ancillary services in a VMWare environment. Administers all 3rd party applications such as: Agilysys Infogenesis, Agilysys Stay, Scientific Games Suite, Sage, etc. Works closely with 3rd party vendors on implementation and deployment of new deployments and updates. Plans, tests and deploys operating system and software patches within the designated environment. Analyzes system logs to determine areas of concern, weakness and potential vulnerability. Performs routine audits of systems, software and access. Develops documentation of each system, how it operates and troubleshooting guides. Recommends software and system enhancements, as required. Manages and tracks support tickets to ensure internal Service Level Agreements (SLAs) are met and end-user productivity remains high. Manages and supports Microsoft Cloud based applications (Office 365, Azure) Maintains Active Directory and all user permissions. Provides support consistent with a 24/7 environment, including occasional nights, weekends and holidays. Provides support and assistance to the Network Engineers, Database Administrators and Technicians, when needed. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS: Associate degree in Computer Technology or Computer Information Systems required and/or a combination of equivalent education and experience will be considered. Three (3) years of progressive IT experience required. SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS: Microsoft Certified Systems Engineer (MCSE) or MS Certified Professional (MCP) preferred. CompTIA Network + Certification preferred. CompTIA Security + Certification preferred. Ability to effectively present information in one-on-one and small group situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel (LECH) operates in a 24/7 environment. PROPERTY REQUIREMENTS: In support of LEC&H's Pride in Property values, this position, like all LEC&H positions, assists with the daily cleaning of public and team member spaces, ensuring all team members properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.

Management reserves the right to change the essential duties of this position description from time to time as necessary. Night Audit provides guests with exemplary service upholding the values and standards of Lucky Eagle Casino and Hotel. Night Auditors are responsible for assisting hotel guests during reservation, reception, and departure; in a friendly, anticipatory, and professional manner, ensuring guest comfort and preferences are met whenever possible. Night Auditors will be expected to adhere to industry-accepted practices and standards as well as processes and procedures approved by Lucky Eagle Casino and Hotel. Night Auditor will utilize the tools and systems provided to deliver service in person, on the phone, and through electronic communications to guests, patrons, and Lucky Eagle Casino and Hotel staff. Night Auditor will be well informed of the hotel and casinos rewards program, venues, events, and promotions to provide guests and patrons with timely, relevant, and accurate information. Staff will promote property specific amenities and attractions first to create a seamless experience between the hotel and casino. This position requires strong oral and written communication skills, and familiarity with computers, general office equipment, and telephone systems. Staff will be expected to maintain a cash bank while on duty, and maintain accurate accounting of all transaction conducted. Staff will be expected to always interact positively with guests, patrons, vendors, and fellow staff members. This position may include scheduled shifts on days, evenings, overnights, weekends, and holidays. Staff will be expected to adhere to Lucky Eagle Casino and Hotel grooming standards and will always maintain a professional appearance. SUPERVISORY RESPONSIBILITY: This position does not have any team member supervisory responsibilities; however, they directly oversee the hotel operations overnight to the best of their ability in the absence of Hotel Leadership. They will take ownership of guest challenges and resolve guest issues, report all concerns to Hotel Leadership, and provide support for hotel Administrative Coordinator as assigned. ESSENTIAL FUNCTIONS: The essential function of the Night Auditor includes but are not limited to: Acknowledge and greet all guests and patrons in a friendly, professional, & timely fashion. Register guests to the hotel and RV park confirming all details of guests stay and securing proper identification and method of payment. Conduct guest orientation of the hotel and casino at arrival; and provide follow up orientation as requested by guests. Review guest folios with the guest at departure, ensuring all cash and/or credit financial transactions are completed. Communicates with Housekeeping, and Facilities guest room statuses at arrival and departure as appropriate. Answers telephones from internal and external sources promptly and politely, quickly identifying the caller's needs, and directing them to appropriate extensions as necessary. Assists guests with making reservations for both the hotel and RV park, providing clear and accurate descriptions of the room types and RV spaces. Maintains accurate reservation information for individual and group bookings. Provide guests with information about the hotel and casinos venues, hours of operation, and active promotions. Read and answer all emails, and notices from guests, patrons, and hotel and casino leadership. Promote and enroll new players in the Lucky Stars Rewards program, highlighting benefits of membership. Acknowledge return guest and player status when appropriate. Keeps Reception and Front Desk area neat and tidy, following established cleaning protocols. Complies with all policies and procedures set forth by hotel and casino management, and adheres to all regulatory requirements of the Tribe, Casino, and Hotel Actively takes ownership of guest challenges and disputes, ensuring resolution and appropriate escalation when necessary. Prepare and perform the night audit process to change the financial day by acknowledging all outstanding reservations and emailing the relevant departments and leadership all daily reports. Verify and collect all daily work for the Finance team to collect in the morning on the next business day. Financial & Generalized Responsibilities Become fully cross trained in all reservation functions and serve as a resource and hotel point of contact for the hotel guest service, call center and host team as they have questions about room availability, rates & pricing. Gather and respond to guests that are inquiring about group rates or group discounts. Relay information to the Administrative Coordinator and Hotel Supervisors for them to create. Monitor OTA, DM, Gold redemption & host rooms daily and make certain booking channels are closed when the hotel is sold out. Build strong relationships, and coordinate, with all other departments. Maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS: High School Diploma or GED SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS: Minimum one (1) year customer service and cash handling experience, preferably in a hotel or equivalent front office environment. Strong oral and written communication skills in an office setting Familiarity with computer systems including Microsoft Office, Outlook, property management systems, and rewards programs. Agilysys and Bally's Technologies preferred. Must be able to obtain a Washington State Class III Gaming License; and successfully pass a pre-employment drug-screening. 6 months Night Audit experience preferred in Hospitality setting. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; sit; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the casino and/or hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music, and public announcement system, as is common in a casino and/or hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.

Benefits of Working at Nisqually Red Wind Casino Include: FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) FREE Short-Term Disability, Life and Accident Insurance FREE Meal during shift FREE gaming license renewals Paid Time Off Floating holidays 401(K) Retirement Program (match up to 4%) Tuition Reimbursement Health & Wellbeing Reimbursements Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) Team Member Awards and Incentives (perfect attendance awards and yearly service awards) Flex spending and Dependent care spending Career advancement opportunities Periodic Team Member contests and giveaways Team Member dining and gift shop discounts POSITION OBJECTIVE: Assist the Security Manager in operation of the day-to-day Security and department functions. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Responsible for the overall supervision of the Security Department in the absence of the Security Manager. Assist in the direct supervision and training of Security Shift Supervisors, and indirectly for all Security Officers, Security Dispatchers, Lead Security Officers, and Security Floor Supervisors. Assist with the department's goal to consistently provide incredible security services to our guests and Team Members, while also promoting their safety. Requirements QUALIFICATIONS Required skills and knowledge: High school diploma or GED certificate. 3 years of guest or public service experience, including a demonstrated ability to oversee guest service operations at a supervisory level, including de-escalating disputes, coordinating with other departments, and ensuring service quality under pressure with professionalism and sound judgment. 4 years in first responder, law enforcement, or security roles. Examples may include casinos or gaming security, large entertainment venues, resort or hotel security, corporate security, transit or airport security, hospital or campus security, or similar work. 3 years of casino security experience at a similarly sized property. 3 years of security supervisory experience managing teams of 20 or more employees, including a demonstrated ability to manage and support supervisory-level staff, including team development, operational planning, cross-shift coordination, and oversight of scheduling, payroll, performance management, and disciplinary processes. Knowledge in all aspects of security, surveillance systems, safety procedures, emergency response procedures, and training curriculum design and development programs. Ability to collaborate with senior leadership to align security practices with organizational goals and compliance standards Demonstrated decision making, organizational, and critical thinking skills. Ability to safeguard confidential information. Ability to obtain First Aid/CPR/AED student and instructor certifications. Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications. Must have a valid driver's license and provide a driver's abstract must not contain any disqualifying events per the NRWC Safe Driver Policy. Basic math skills. Advanced report writing skills with strong attention to detail, clear organization of multi-part incidents, and the ability to produce accurate, complete, and professional reports for internal and regulatory use. Advanced computer skills, including strong skills with Microsoft Outlook, Word, and Excel for data analysis, complex documents, and report creation Excellent interpersonal skills. Pass NRWC pre-employment testing, including a typing test at 30 WPM with minimal errors and a basic math assessment Ability to work any shift including holidays and weekends. Ability to obtain a Class III Gaming License. Preferred skills and knowledge: Certification in Red Wind's “Service First” Program. Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission - Minimum Internal Control Standards for Class II gaming, and casino internal controls. Security supervisory experience in the gaming industry. College courses in law enforcement or related field. Knowledge in the fundamentals of physical and networked access control systems Experience with medium to high security locks and keys, such as Medeco, ASSA, Abloy, Corbin, Etc. Bi-lingual. PHYSICAL REQUIREMENTS: Ability to lift 75 lbs. Ability to stand for longer than eight hours. Manual and finger dexterity for routine paperwork. Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely. Ability to tolerate a smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather. ESSENTIAL FUNCTIONS OF THE JOB: Assumes overall managerial responsibility for the department in the absence of the Security Manager. Maintains Security department policies and procedures. Oversees the handling, storing, and safekeeping of records, documents, logbooks and Casino assets. Completes detailed audits and reports as needed to ensure compliance. Cooperates with the regulatory agency in the investigation of criminal and civil violations and incidents. Responsible for multiple projects and tasks assigned by the Security Manager to support the overall operations of the Security department. Acts as the program manager for the Security Department Training Program. Conducts Security Team Member needs analysis to determine training needs; designs and revises training curriculum and methods to improve effectiveness. Provides continuing training of security team and other Team Members as needed to ensure the latest techniques for security and emergency and emergency response are integrated into the daily operations, providing the utmost protection of Casino's assets, including Team Member and guest safety. Maintains all files related to training and notified Team Members in a timely manner to ensure that they attend required annual trainings. Assists with installation, troubleshooting, repairing and maintaining access control systems, electronic key systems, locking devices, and related hardware. Conducts investigations related to lost or missing keys or prox cards. Oversees staffing and scheduling needs along with the timely completion of department evaluations. Recommends hiring and discipline within the department to the Security Manager. Knowledge of the location, operation, and maintenance of emergency equipment that including first aid kits, AED's fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment. Participate and qualify in various instructor level training programs such as First Aid/CPR/AED, and training on how to resolve and handle conflict, defensive tactics, handcuffing, etc. Participate and qualify in various training programs such as First Aid/CPR/AED, and training on how to resolve and handle conflict, handcuffing tactics, etc. Participate in the Slot Machine, Table Games drop and Keno-Sportsbooks drop. Patrol casino, safeguard property assets, and identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity. Responsible for adherence to safety requirements and OSHA regulations. Communicate essential information to Dispatchers and Emergency Personnel while maintaining professional composure and using proper terminology and etiquette. Perform other duties as assigned. NATIVE AMERICAN HIRING PREFERENCE 11/26/2025

Responsible for providing outstanding guest service while answering all incoming calls, providing information, transferring calls as appropriate, answering rate and availability inquiries, and/or making reservations. Job Requirements EDUCATION: * High School Diploma or GED equivalent required. SKILLS: * Must be able to type 20 wpm. (Test required) EXPERIENCE: * Minimum of two (2) years work experience answering high-volume phones. * Minimum of two (2) years guest service experience. * Prior Reservations experience preferred. * Practical experience with Micros Opera preferred. OTHER REQUIREMENTS: * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested. * Must have a successful employment history with the Tulalip Tribes and/or other current and past employers. Exemption Type Non-Exempt Closing Date 1/22/2026

Requirements Required Skills and Knowledge: Nisqually Tribal Member. Willingness to study toward and earn a GED or high school diploma. Ability to learn all aspects of the Slot Technician Department. Ability to follow detailed procedures, accept guidance, and correct actions. Ability to learn and use basic computer skills. Ability to work within time constraints and stay on task. Ability to learn communication skills, both verbal and written. Ability to work independently and use sound judgment. Positive guest service and teamwork skills. Ability to work all shifts, including weekends and holidays. Ability to obtain a Class III Gaming License. PHYSICAL REQUIREMENTS: Ability to bend, reach, push, pull, squat, and lift to 75 pounds. Ability to stand and/or move continuously during the assigned shift. Ability to reach with hands and arms. Manual and finger dexterity for operating a personal computer and routine paperwork. Ability to tolerate a noisy, smoke-filled environment. ESSENTIAL FUNCTIONS OF THE JOB: Knowledge of departmental Guest Service Standards. Knowledge of casino promotions. Assist the Slots Department Team Members by performing the essential functions of the Slot Technician, Bench Tech, and Lead Technician positions. Assist guests and Slot Team Members. Ability to explain how to play the machines offered in the casino. Awareness of the gaming lights on the gaming machine(s). Proper radio etiquette. Displays a high level of guest service skills. Repairs, modifies and maintains Slot machines and Ticket Redemption Kiosks. Gain experience in the repair and maintenance of electrical equipment. Learn to maintain proper documentation and parts inventory required for the position. Always gives superior guest service. Coordinates Slot tech operations to obtain maximum efficiency and economy. Assigned to attend floor section, bench tech area, or slot admin area. Supplement learning with department and company training, online, and/or off-site classes. Performs other duties as assigned. Rev 6.27.2023 Salary Description $21.04 +Tokes

The Dual Rate Dealer/Floor Supervisor position is responsible for working in a dual capacity position while providing superior guest service. Duties for this position include but are not limited to: 1) Table Games Dealer: Greets patrons of the casino, handles buy-in and payoff transactions and deals table games while adhering to department policies and procedures. Effectively communicates with managers and staff, verifies fills, credits and chip amounts issued. 2) Floor Supervisor: Oversees the games in progress, along with customers and employees in assigned sections. Ensures company assets are safeguarded, issues playing cards and dice for any irregularities during shifts and tends to any guest issues or questions. Additional duties include handling guest buy-ins and payouts, tracks and rates players, and enforces rules and regulations established by casino. Performs additional job duties as assigned by the department manager. This position starts at $16.76/hr plus tips with dual rate to $33.54/hr and increases to the standard $16.76/hr dual rate plus tips with dual rate to $35.10/hr at successful completion of 90-day orientation. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: * High School Diploma or GED equivalent required * Satisfactory completion of dealer's training school or Casino approved equivalent * Proven abilities as Casino Dealer Experience & Requirements: * At least two years of dealing experience is required * Must be able to deal and supervise at least two types of table games (Blackjack, Roulette, and Craps) * Must exhibit leadership qualities with growth potential * Must be able to effectively use Windows PC and MicroSoft Office Suite Physical Requirements: * Ability to stand for longer than 8 hours * Must be able to tolerate a smoke filled environment Additional Requirements: * Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Clears and resets tables, keeps floor area clean presentable. Assists wait staff as needed, follows proper sequence of service, helps to ensure quality customer service and satisfaction. Job Requirements EDUCATION: * High School Diploma or GED equivalent preferred EXPERIENCE: * None OTHER REQUIREMENTS: * Must be 18 years of age or older. * Must have valid food handlers permit or the ability to obtain and hold within 60 days from date of hire. * Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit. * Must be able to work any shift assigned including days, swing, grave, weekends, and /or holidays. * Must have successful employment history with the Tulalip Tribes and/or other employers. Exemption Type Non-Exempt Closing Date 1/20/2026

The Table Games Dealer is responsible for providing superior guest service to patrons of our casino while dealing various table games. Duties include welcoming guests to the table, handling buy-ins and payoff transactions and dealing assigned table games while adhering to the established department policies and procedures. Effectively communicates with managers and staff, verifies fills, credits and chip amounts issued and notifies floor supervisors of any game irregularities with regards to transactions or customer play. Performs additional job duties as assigned by the department manager. Starting wage is $16.76/hr + tokes. Hourly wage increases based on games you can deal. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Education: High School Diploma or GED equivalent is required Satisfactory completion of dealer's training school or Casino approved equivalent Experience & Requirements: Prior casino dealing experience is required Experience dealing at least two of the three major table games (Blackjack, Roulette, and Craps) Must have good math skills Must have the ability to follow instructions and implement tasks given Physical Requirements: Ability to stand for longer than 8 hours Must be able to tolerate a smoke filled environment Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.