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Top Emergency Communications Officer Skills

Below we've compiled a list of the most important skills for an Emergency Communications Officer. We ranked the top skills based on the percentage of Emergency Communications Officer resumes they appeared on. For example, 7.5% of Emergency Communications Officer resumes contained CAD as a skill. Let's find out what skills an Emergency Communications Officer actually needs in order to be successful in the workplace.

The six most common skills found on Emergency Communications Officer resumes in 2020. Read below to see the full list.

1. CAD

high Demand
Here's how CAD is used in Emergency Communications Officer jobs:
  • Received incoming calls while inputting corresponding information into Computer Aided Dispatch (CAD) system to be relayed to officers.
  • Dispatched calls to available Officers using the CADS system.
  • Prioritized calls and allocated resources utilizing Spillman Cad program.
  • Entered information into the CAD System verifying the location and determining the appropriate responder.
  • Obtained certifications from International Academies of Emergency Dispatch.
  • Certified Dispatcher through Southwest Virginia Criminal Justice Academy and VCIN/NCIS certified.

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2. EMS

high Demand
Here's how EMS is used in Emergency Communications Officer jobs:
  • Served as Training Center Faculty for American Heart Association Training Center * Security Officer/EMS/Fire Fighter
  • Operated and monitored national and statewide criminal information network and disaster warning systems.
  • Certified by the Bureau of EMS-Public Safety Telecommunication.
  • Installed, operated and maintained $18.5M in satellite communications systems for the 726th Air Control Squadron, US Air Force.
  • Entered wanted/missing persons and/or stolen property into the State and National Crime Information Systems.
  • Handled 911 calls, dispatch police, fire and EMS to proper locations.
  • Answered 911 calls and dispatched fire and EMS units over the radio.
  • Performed initial troubleshooting and of the Dispatch Center's Computer systems.
  • Prioritized incoming calls for police, fire and EMS assistance.
  • Initiated outbound calls to established clients once systems have triggered.
  • Monitored and responded to computer alarms and access control systems.
  • Used NCIC/FCIC to search for missing persons or stolen items.
  • Dispatched EMS, Fire and Police to emergency situations.
  • Entered/cleared stolen items and missing persons into the N.C.I.C./F.C.I.C.
  • Assisted citizen with various problems and questions.
  • Obtained information for emergency and non-emergency calls for service to Police, Fire, and EMS responders.
  • Operated computer, multi-lined telephone systems, radios, and related equipment.
  • Assisted training division with various Fire/EMS related training CPR Instructor Assisted in public education.
  • Monitored multiple alarm systems and CCTVs within the hospital Ambulance coordination during MCIS Requested activation of Medflights.

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3. CPR

high Demand
Here's how CPR is used in Emergency Communications Officer jobs:
  • Administered CPR instructions to numerous third party individuals.
  • Communicated Cardiopulmonary Resuscitation (CPR), first aid, and other life saving instructions to callers needing direct assistance.
  • Attended required training for certifications in CPR/first aid, GCIC/NCIC and Emergency Medical Dispatch.
  • Provided CPR instructions over the phone until emergency personnel arrived at location.
  • Certified in firearms and CPR.
  • Certified National Emergency Medical Dispatcher, and CPR Certified.

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4. Public Safety

high Demand
Here's how Public Safety is used in Emergency Communications Officer jobs:
  • Assisted local city and state police in matters of public safety, traffic diversion, storm warnings and evacuation.
  • Instructed public safety officials of location and nature of incidents.
  • Obtained knowledge of procedures and methods used in the operation of a public safety communications center
  • Monitored other Public Safety Radio channels for information pertinent to this agency.
  • Dispatched appropriate public safety units and monitored the status of all emergency and non-emergency situations.
  • Facilitated communication between law-enforcement agencies and other public safety bureaus.

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5. Law Enforcement

high Demand
Here's how Law Enforcement is used in Emergency Communications Officer jobs:
  • Collaborated with management, team members, fire departments, law enforcement agencies and other individuals or groups requiring notification.
  • Provided security and law enforcement services for the people and properties in the assigned area.
  • Obtained appropriate information from citizens, groups of citizens and other law enforcement personnel.
  • Preformed a wide array of administrative duties for several law enforcement agencies.
  • Gained knowledge about the police system and Law enforcement
  • Performed oversight of dispatcher training and delegated agency ownership for complex emergency scenarios, inclusive of medical and law enforcement.

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6. Data Entry

high Demand
Here's how Data Entry is used in Emergency Communications Officer jobs:
  • Remained very focused and also performed data entry.
  • Performed quality control of the data entry system to verify that charges, payments and adjustments are posted correctly.
  • Assisted w/medical data entry for billing and any relief dispatching as needed.
  • Assisted in all areas of administrative work including data entry, receptionist duties, and file organization.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
  • Performed general office functions including coordinating visitors, typing, data entry and filing.

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7. Patient Care

high Demand
Here's how Patient Care is used in Emergency Communications Officer jobs:
  • Dispatched personnel promptly, in accordance with state and county regulations to maximize efficiency and quality patient care
  • Answered end calls and kept up with ems to make great patient care was covered.
  • Carried out specific patient care duties under the direction of a Registered Nurse.

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8. Confidential Information

high Demand
Here's how Confidential Information is used in Emergency Communications Officer jobs:
  • Navigated and updated confidential information from national law databases in reference to DMV histories, warrants and missing persons bulletins.
  • Processed LEADS and NCIC requests and maintained confidential information.

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9. Non-Emergency Calls

high Demand
Here's how Non-Emergency Calls is used in Emergency Communications Officer jobs:
  • Received non-emergency calls to the Sheriff's office and provided public information or dispatched non-emergency service personnel in response.
  • Received all emergency and non-emergency calls for town departments after hours of operations and made notifications as needed.
  • Operated telephonic and radio systems to dispatch police officers to emergency and non-emergency calls for service.
  • Answered incoming emergency/non-emergency calls, and provided the public with necessary help.
  • Received and dispatched police and fire personnel to emergency and non-emergency calls.
  • Responded to emergency and non-emergency calls for assistance and information.

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10. Telephone Calls

high Demand
Here's how Telephone Calls is used in Emergency Communications Officer jobs:
  • Documented information provided and maintained a log of incoming telephone calls and radio traffic.
  • Answered administrative telephone calls of for reports of crimes, requests for service, and contractor logs.
  • Received telephone calls from the public and followed through by relaying information to the appropriate persons for action.
  • Prepared and maintained accurate records and logs of all radio transmissions, telephone calls, and other records.
  • Answered telephone calls and routed them to different areas of the company to the proper person or agency.
  • Received telephone calls, complaints and inquiries from the public on a 22 line phone system

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Jobs With Trending Skills

11. Criminal Information

high Demand
Here's how Criminal Information is used in Emergency Communications Officer jobs:
  • Operated Division of Criminal Information computer equipment in support of various police functions to facilitate data retrieval needed for effective police operations
  • Operated the State Bureau of Investigation's Division of Criminal Information computer.
  • Obtained sensitive data for police officers from the Georgia Criminal Information Center.

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12. Dispatch System

high Demand
Here's how Dispatch System is used in Emergency Communications Officer jobs:
  • Used a Computer Aided Dispatch system to locate addresses and dispatch incoming calls.
  • Evaluated information received and utilized protocols provided through the computer-aided dispatch system to determine appropriate action or actions to be taken.
  • Dispatched calls for ambulances primarily and fire/rescue resources as needed through a computerized dispatch system and manually when required.
  • Dispatched emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch systems.
  • Determined the appropriate level of emergency response and relayed information via a computer-aided dispatch system.
  • Used a computer-aided dispatch system to receive emergency calls from public requesting assistance.

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13. Radio Traffic

average Demand
Here's how Radio Traffic is used in Emergency Communications Officer jobs:
  • Dispatched and monitored police radio traffic.
  • Complied with FCC regulations and agency policies/procedures in the transmission of all radio traffic.
  • Monitored radio traffic and phone calls while directing and passing information to whom it was needed to get to.
  • Monitored all radio traffic for Police and Fire.
  • Dispatched and monitored all response vehicles required on scene of calls, handled all radio traffic, monitored weather.
  • Dispatched calls for service and handled all officer initiated radio traffic.

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14. Procedures

average Demand
Here's how Procedures is used in Emergency Communications Officer jobs:
  • Followed all established procedures to ensure security of sensitive information.
  • Performed EAM encoding and decoding procedures in support of Chairman Joint Chief of Staff, USAFE and NATO deterrence operations.
  • Helped implement changes in Operating Procedures.
  • Developed procedures, provided new employee training and assisted with development of division operations manual.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Evaluated and made recommendations regarding adoption of procedures, supplies and equipment, organized and implemented training programs.

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15. Fire Departments

average Demand
Here's how Fire Departments is used in Emergency Communications Officer jobs:
  • Coordinated calls with local agencies including fire department, Sheriff's Office, ambulances, and 10 volunteer fire departments.
  • Assisted with the Police and Fire Departments for Reagan National Airport, Dulles International Airport and the Dulles Toll Road.
  • Processed emergency fire and medical calls, observing protocols for six different fire departments.
  • Clarified requests from area fire departments for Advanced Life Support intercepts for 9-1-1 calls in the area.
  • Trained in the Standard Operating Procedures of Newton Police and Fire Departments.
  • Provided communication and support services to the police and fire departments.

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16. Pre-Arrival Instructions

average Demand
Here's how Pre-Arrival Instructions is used in Emergency Communications Officer jobs:
  • Asked vital questions and provided pre-arrival instructions for emergency medical calls.
  • Asked vital questions and provided pre-arrival instructions to responding personnel.
  • Provided pre-arrival instructions to caller.
  • Provided medical pre-arrival instructions to callers until the medic rigs were on-scene and with the caller.
  • Provided Fire or EMS personnel gave pre-arrival instructions using calming techniques per event type.
  • Provided pre-arrival instructions to callers, determined nature of calls and assigned appropriate responders.

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17. Vcin

average Demand
Here's how Vcin is used in Emergency Communications Officer jobs:
  • Utilized NCIC and VCIN to provide officer's with requested criminal background information.

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18. Ncic

average Demand
Here's how Ncic is used in Emergency Communications Officer jobs:
  • Utilized NCIC and FCIC databases and issued BOLOS.
  • Queried and interpreted information in NCIC database.
  • Obtained TCIC/NCIC Certification, TLETS Certification, TCLEOSE Certification, Family Violence and Sexual Assault Certification, and Crisis Communication Certification.
  • Achieved and maintained certification pursuant to FBI/NCIC regulations.
  • Processed requests from officers for MVA/NCIC information
  • Operated National Crime Information Center (NCIC) & Crime Information Network terminals to make inquiries and enter data

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19. Medical Instructions

average Demand
Here's how Medical Instructions is used in Emergency Communications Officer jobs:
  • Provided emergency medical instructions to callers in advance of the arrival of trained medical personnel.

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20. Radio Communications

average Demand
Here's how Radio Communications is used in Emergency Communications Officer jobs:
  • Monitored and documented event details of response via radio communications.
  • Directed Radio Communications, as required.
  • Operated computer aided dispatch and radio communications for multiple Police, Fire, and Ambulance services.
  • Monitored emergency radio communications for sheriff, police, fire and ambulance.
  • Maintained radio communications on an 800 MHz radio with thirty to forty five police units within the county.
  • Recorded and logged all incoming calls, radio communications, bulletins, alerts and disseminated accordingly.

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21. Computer System

average Demand
Here's how Computer System is used in Emergency Communications Officer jobs:
  • Entered Warrants of Arrest into the Maine State computer system and the National Wanted Persons files.
  • Increased Revenue activity by 16% in computer system by eliminating overdraft charges and increased efficiency.
  • Monitored up to six computer systems daily involving closed-circuit television, VCIN, and Aegis camera system simultaneously.
  • Used a variety of computer systems to access sensitive information pertaining to motor vehicle registrations and warrants.
  • Performed data preparation tasks by entering information into the computer system and running necessary reports.
  • Used a variety of computer systems to access sensitive information pertaining to patient medical records.

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22. Police Department

average Demand
Here's how Police Department is used in Emergency Communications Officer jobs:
  • Handled routine and emergency radio inquiries for Sheriff's Deputies and local police departments.
  • Answered 911 and non-emergency calls for city police department.
  • Provided community and inter agency communications for the police department through various methods.
  • Communicated with internal/external police departments, fire and medical agencies.
  • Supervised and coordinated the activities of clerical workers of police department.
  • Prioritized calls, and redirected non-emergency to police department.

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23. Appropriate Action

average Demand
Here's how Appropriate Action is used in Emergency Communications Officer jobs:
  • Performed multiple tasks simultaneously; Took appropriate action when presented with stressful life/death circumstances.
  • Screened incoming calls from officers, public, media, and other allied agencies and taking appropriate action.

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24. Vehicle Registration

average Demand
Here's how Vehicle Registration is used in Emergency Communications Officer jobs:
  • Received and processed requests for information regarding vehicle registration, driving records and warrants.
  • Received and processed requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.
  • Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.
  • Answered multiple emergency phone lines, filed warrants, ran vehicle registration, ran driver's licenses, and dispatched officers.
  • Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
  • Performed vehicle registration and stolen vehicle checks.

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25. Radio Equipment

average Demand
Here's how Radio Equipment is used in Emergency Communications Officer jobs:
  • Operated radio equipment to communicate with and dispatch police units to police related incidents.

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26. Communications Equipment

low Demand
Here's how Communications Equipment is used in Emergency Communications Officer jobs:
  • Performed lead work and full performance police dispatch work operating and monitoring communications equipment in response to police emergencies.
  • Entered, retrieved and updated information on three computers and communications equipment.
  • Operated Computer Aided Dispatch communications equipment, and performed related duties as assigned.
  • Operated a variety of communications equipment, including radio, telephone and computer.
  • Operated a variety of communications equipment, including radio consoles, telephones and computer systems.
  • Operated a variety of communications equipment, including radio consoles, telephones and computer systems.

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27. Police Reports

low Demand
Here's how Police Reports is used in Emergency Communications Officer jobs:
  • Completed minor and supplemental police reports.
  • Processed police reports, mail, subpoenas, warrants, bail, case followups, data entry, and report classification.
  • Transcribed police reports (knowledge of sentence structure, proofreading, spelling and grammar).
  • Conducted interviews of suspects, processed cases on to internal database, and routinely edited the police reports of peers.
  • Typed and filed police reports.
  • Inputted data as required for police reports, warrants, protection orders and other information received from various sources.

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28. Computer Terminal

low Demand
Here's how Computer Terminal is used in Emergency Communications Officer jobs:
  • Operated computer terminal to transmit or receive police record information.
  • Operated a telephone console with numerous lines, a teletype system, computer terminals, radio console and various office equipment.
  • Operated a NCIC/NMCIC Computer terminal, checking for wants, warrants, vehicle registration, and driver license status.
  • Operated a teletype machine, computer terminal, telephone, radio console, and other allied field communications equipment
  • Used computer terminals or teletype machine to input, update and query information.

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29. Police Units

low Demand
Here's how Police Units is used in Emergency Communications Officer jobs:
  • Maintained status and location of police units.
  • Dispatched emergency and non-emergency service calls to police units.
  • Provided communication support for all police units in the field.

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30. Relative Priorities

low Demand
Here's how Relative Priorities is used in Emergency Communications Officer jobs:
  • Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

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31. Radio Consoles

low Demand
Here's how Radio Consoles is used in Emergency Communications Officer jobs:
  • Required the ability to operate state of the art computer integrated telephone and radio consoles.
  • Operated 3 multi-channel radio consoles.

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32. Computer Screens

low Demand
Here's how Computer Screens is used in Emergency Communications Officer jobs:
  • Monitored seven computer screens, while efficiently gathering, prioritizing, and documenting caller information.
  • Monitored four computer screens, while efficiently gathering, prioritizing, and documenting caller information.
  • Operated multiple keyboards and computer screens concurrently.
  • Worked with 4 different computer screens simultaneously.
  • Worked on 8 computer screens and 3 keyboards at once, good at multitasking.
  • Scanned status charts, computer screens.

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33. Computer Equipment

low Demand
Here's how Computer Equipment is used in Emergency Communications Officer jobs:
  • Monitored and operated a radio console and computer equipment.
  • Monitored radio, telephone and computer equipment.
  • Operated radio and computer equipment, Communicated with hysterical callers and maintained control during emergency situations.

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34. Phone System

low Demand
Here's how Phone System is used in Emergency Communications Officer jobs:
  • Answered multi phone system in a timely manner and input data of such calls into the Jacksonville Sheriffs Office system.

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35. TDD

low Demand
Here's how TDD is used in Emergency Communications Officer jobs:
  • Operated a Telecommunication Device for the Deaf (TDD).
  • Operated the Teletype, TTY /TDD for updates and for the hearing impaired.
  • Trained in the use of TDD for communicating with the hearing impaired community.
  • Operated computers, fax machines, copiers, printers, TDD systems etc.
  • Operated a multi line telephone system, alerting system and TDD system.
  • Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.

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36. Alarm System Calls

low Demand
Here's how Alarm System Calls is used in Emergency Communications Officer jobs:
  • Received incoming telephone or alarm system calls regarding emergency and non-emergency police, fire and ambulance services.
  • Monitored alarm system calls for residential locations West End Neighborhood House (Non-Profit) 09-97-05/01 Case Manager.

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37. Retrieve Information

low Demand
Here's how Retrieve Information is used in Emergency Communications Officer jobs:
  • Used data entry procedures to update, verify and retrieve information.
  • Performed various computer operations to retrieve information from various computers used in criminal justice environment (i.e.

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38. Accurate Records

low Demand
Here's how Accurate Records is used in Emergency Communications Officer jobs:
  • Produced accurate records for all ambulance traffic within the hospital.

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39. Fire Units

low Demand
Here's how Fire Units is used in Emergency Communications Officer jobs:
  • Dispatched Police and Fire units.
  • Maintained contact and updated locations and current status of all on-duty officers and fire units.
  • Dispatched police and/or fire units given the call for service.
  • Prioritized incoming calls for service and 911, dispatched all police and fire units required utilizing CAD and all government systems.
  • Used maps and computers to assist responding fire units locating fire plugs that would be needed.
  • Maintained contact with all units on assignment, status and location of police and fire units.

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40. Appropriate Response

low Demand
Here's how Appropriate Response is used in Emergency Communications Officer jobs:
  • Assimilated critical information and determined service required, prioritized requests, and dispatched the appropriate response team.
  • Determined and dispatched appropriate response.
  • Received emergency requests for service by radio and telephone and determined appropriate responses.
  • Determined appropriate response and course of action in accordance with policies and procedures.
  • Determined and assigned priority to a call, dispatched the appropriate response services.
  • Logged work orders and determined appropriate response.

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41. Appropriate Information

low Demand
Here's how Appropriate Information is used in Emergency Communications Officer jobs:
  • Provided accurate and appropriate information in response to customer inquiries.

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42. Vital Questions

low Demand
Here's how Vital Questions is used in Emergency Communications Officer jobs:
  • Asked vital questions to interpret, analyze and provide pre-arrival instructions to public safety agencies.

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43. General Public

low Demand
Here's how General Public is used in Emergency Communications Officer jobs:
  • Assisted the general public with their questions.
  • Observed District regulations and employed appropriate protocol while serving the College District community and the general public.
  • Interacted with patients, families, hospital staff and the general public.
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Acted as the front desk person in the station, assisting the general public.
  • Provided information and assistance to the general public.

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20 Most Common Skill For An Emergency Communications Officer

CAD7.5%
EMS7%
CPR6.6%
Public Safety5.5%
Law Enforcement5.1%
Data Entry4.8%
Patient Care4.5%
Confidential Information4.4%

Typical Skill-Sets Required For An Emergency Communications Officer

RankSkillPercentage of ResumesPercentage
1
1
CAD
CAD
7.5%
7.5%
2
2
EMS
EMS
7%
7%
3
3
CPR
CPR
6.6%
6.6%
4
4
Public Safety
Public Safety
5.5%
5.5%
5
5
Law Enforcement
Law Enforcement
5.1%
5.1%
6
6
Data Entry
Data Entry
4.8%
4.8%
7
7
Patient Care
Patient Care
4.5%
4.5%
8
8
Confidential Information
Confidential Information
4.4%
4.4%
9
9
Non-Emergency Calls
Non-Emergency Calls
3.7%
3.7%
10
10
Telephone Calls
Telephone Calls
3.6%
3.6%
11
11
Criminal Information
Criminal Information
3.6%
3.6%
12
12
Dispatch System
Dispatch System
3.5%
3.5%
13
13
Radio Traffic
Radio Traffic
3.3%
3.3%
14
14
Procedures
Procedures
3.1%
3.1%
15
15
Fire Departments
Fire Departments
2.5%
2.5%
16
16
Pre-Arrival Instructions
Pre-Arrival Instructions
2.3%
2.3%
17
17
Vcin
Vcin
2.3%
2.3%
18
18
Ncic
Ncic
2.3%
2.3%
19
19
Medical Instructions
Medical Instructions
2.1%
2.1%
20
20
Radio Communications
Radio Communications
2%
2%
21
21
Computer System
Computer System
1.9%
1.9%
22
22
Police Department
Police Department
1.8%
1.8%
23
23
Appropriate Action
Appropriate Action
1.6%
1.6%
24
24
Vehicle Registration
Vehicle Registration
1.6%
1.6%
25
25
Radio Equipment
Radio Equipment
1.5%
1.5%
26
26
Communications Equipment
Communications Equipment
1.3%
1.3%
27
27
Police Reports
Police Reports
1.2%
1.2%
28
28
Computer Terminal
Computer Terminal
1.1%
1.1%
29
29
Police Units
Police Units
1.1%
1.1%
30
30
Relative Priorities
Relative Priorities
0.9%
0.9%
31
31
Radio Consoles
Radio Consoles
0.9%
0.9%
32
32
Computer Screens
Computer Screens
0.8%
0.8%
33
33
Computer Equipment
Computer Equipment
0.8%
0.8%
34
34
Phone System
Phone System
0.5%
0.5%
35
35
TDD
TDD
0.4%
0.4%
36
36
Alarm System Calls
Alarm System Calls
0.4%
0.4%
37
37
Retrieve Information
Retrieve Information
0.4%
0.4%
38
38
Accurate Records
Accurate Records
0.4%
0.4%
39
39
Fire Units
Fire Units
0.3%
0.3%
40
40
Appropriate Response
Appropriate Response
0.3%
0.3%
41
41
Appropriate Information
Appropriate Information
0.3%
0.3%
42
42
Vital Questions
Vital Questions
0.3%
0.3%
43
43
General Public
General Public
0.3%
0.3%

31,571 Emergency Communications Officer Jobs

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