Emergency dispatch operator jobs near me - 11 jobs

Apply Description We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will possess strong communication and organization skills, enabling them to thrive in a fast-paced environment. This role requires effective problem-solving abilities and the capacity to multitask while maintaining a high level of service. Key Responsibilities Deliver clear instructions and relay information efficiently in a dynamic setting. Maintain accurate records of schedules, routes, completed work orders and inventory records. Gather information from callers to prioritize calls based on urgency and relevance. Utilize decision-making and critical thinking skills to manage call prioritization effectively. Address and resolve problems and service requests from supervisors and customers, including data entry tasks. Operate various computer systems, including databases, email, and scheduling software. Remain stationary throughout the shift while managing communications via telephone and text. All other duties as assigned by supervisor. Skills and Qualifications High School Diploma or GED Excellent communication skills, both verbal and written including the ability to use telephones, text message and email to contact employees Strong clerical and organizational abilities Proven problem-solving and decision-making skills Proficient in computer usage, including scheduling and database software Capacity to remain focused and attentive during extended periods of stationary work

911 Dispatcher Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 10/15/2025 Position Location: 783 Irvingwick Drive SW, Heath, Ohio 43056 Position Description: * Demonstrates regular and predictable attendance. * Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government. * Monitors/receives telephone calls and initiates proper response. * Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all County Fire Department equipment. * Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.). * Attends court hearings and offers testimony as needed. * Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures. * Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training. Brief Description: Monitors and operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures. Job Prerequisites: Minimum Qualifications: High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience. Additional Qualifications (Agency/Dept. Qualifications): Effective written and oral communication skills. Ability to manage fast pace, potentially stressful environment. Basic Computer Skills. Microsoft Office Programs (Excel / Word). Typing 45 WPM or faster corrected. Application Procedure: Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at ********************** Compensation: Pay Rate: $22.00 - $26.50 based on experience After 48 months $29.10 per contract BENEFITS: * Paid Sick Leave * Medical Insurance * Life Insurance * 11 Paid Holidays * Paid Vacation Leave * CPR Certification * Paid on-the-job training to include Emergency Medical/ Fire/ Law Enforcement Protocols * Flex Spending * Longevity Pay after 5 years * Shift Differential * Ohio Public Employees Retirement System About UFA: Join the front line of public safety at the Licking County Regional Communications Center as a Fire/EMS 911 Dispatcher. In this vital role, you'll be the lifeline between the community and emergency responders, calmly and efficiently coordinating fire, medical, and rescue services during critical moments. Our dispatchers use advanced technology, quick thinking, and strong communication skills to ensure help reaches those in need fast. If you thrive under pressure, value teamwork, and are driven by a commitment to protect lives and property, this is your opportunity to make a real impact every single day. Licking County is an Equal Opportunity Employer. Job Type: Full Time Pay Type: Hourly

Full-time Description is required to be in-office in Marietta, GA. No remote opportunities are available. Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. We are seeking a Overnight, Security Operations Center Dispatcher to become an integral part of our team. The selected individual will patrol and secure assigned premises through the use of surveillance technology from our Command Center - identifying key risks to staff and patrons. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. Responsibilities: Monitor premises to prevent theft, violence, or infractions of rules Thoroughly examine alarms from sites to verify threats Warn violators of premise rules and regulations Request emergency personnel for high risk situations Requirements: High school diploma or equivalent Fluent in the english language Authorized to work in the United States Available for evening and overnight shifts Accepted candidates will be required to complete an online survey as well as drug and background checks Experience: Call Center Customer Service or Support: 1 year (Preferred) Security or Loss Prevention: 1 year (Preferred) Security guard license (Preferred) Compensation + Benefits: Full-time Health insurance Dental insurance Vision insurance Paid time off Requirements Qualifications: Previous experience in security, law enforcement, or other related fields, preferred Familiarity with security equipment and surveillance technology Ability to handle overnight work requirements Strong attention to detail Full use of neck, arms, back, eyes, etc. to view multiple screens at once and pivot to each quickly Ability to sit stationary for extended periods of time with minimal breaks Ability to type efficiently, quickly and effectively Salary Description Starting at $17.00/hr

Apply now Job Title: Emergency Communication Dispatcher, Public Safety Work Arrangement: Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. About the Department Are you a highly-motivated detail-oriented multi-tasker who enjoys working with a team of people? If so, you could be a perfect fit for the Emergency Communications Dispatcher for the University of Cincinnati's Department of Public Safety. Under the direction of a higher level supervisor, you would operate communication equipment to dispatch personnel and equipment for Public Safety's Police Division. If you have experience operating emergency communications equipment and are interested in one of the best benefits packages in the area, please read on. As one of the largest employers in the region, the University of Cincinnati offers a generous vacation and benefits package including tuition remission for all eligible full and part-time employees, their dependents, and spouse or domestic partner. Additional professional development opportunities are available through Communiversity along with unlimited access to E-Learning courses. A variety of retirement options are offered including an opportunity to participate in a traditional pension plan as well as optional supplemental retirement plans. Very cost-effective healthcare and dental plan options are available accompanied by health savings accounts, flexible spending accounts, and employee assistance programs. Employee discounts are offered through numerous organizations including the Campus Recreation Center, University Athletics, Cincinnati Ballet, Cincinnati Zoo, Newport Aquarium, US Bank Arena, Cincinnati Bengals, and the University Bookstore. Please visit ********************** to discover all of the benefits offered. Job Overview Under direct supervision from the Emergency Communication Center Manager, a higher-level Emergency Communications Dispatcher, supervisor, or training officer, operate communication equipment dispatching personnel and equipment. Essential Functions * Operate radio, telephone and computer equipment at base station. Coordinate communication operations for Law Enforcement, Facilities Management, Fire Inspectors, Fire Alarm Technicians, Parking Services, and Student Health. * Receive and record telephone calls; receive and transmit communication dispatching personnel and equipment to all UC campuses. * Operate equipment and enter data/queries into the appropriate computerized system; monitor and perform all functions for RCIC/LEADS; monitor computer operations and transmit messages; monitor proprietary alarm systems, radio systems, and environmental control computer; monitor multiple screens and operate equipment simultaneously. * Maintain radio, teletype and other required records. * Operate with a headset or handset for radio and phone functionality * Required to work all shifts, weekends, and holidays throughout training period. After training period, may require working rotating shifts, weekends, and holidays. * Perform related duties based on departmental need. This job description can be changed at any time. Required Education High School Diploma/GED Required Experience Six (6) months computer or keyboarding, and at least one year extensive telephone experience is required. Must obtain Regional Crime Information Center (RCIC) certification, APCO PST 1 certification, and Priority Dispatch IAED EMD certification by end of one year probationay period. Additional Qualifications Considered Telephone experience within a public safety setting Application Information You must indicate on your resume, materials evidence of having the experience, skills, and/or education required for this title. Please document all dates of employment, description of relevant duties, and full-time/part-time status. The complete resume will be the sole criteria used by Human Resources to determine eligibility, which will be based on the minimum qualifications. Must pass background investigation, psychological assessment, and polygraph examination. Subjects & Weights: 100% training and experience as detailed on the resume. Are you eligible to receive Ex-Veteran Credit? You must have a DD214 stating that you received an Honorable Discharge. In order to receive the additional credit for your military service, you must do one of the following with your DD214: 1) Attach a copy of the DD214 to your application. 2) Fax a copy to our office within 3 days after the closing date. Our fax number is 556-9652. 3) Bring a copy to our office within 3 days after the closing date. We are located at the University of Cincinnati, University Hall, 51 Goodman Dr., Suite 340 FOP represented position. Pay Grade: 7 Starting hourly rate: $28.70 Post-Probationary rate: $30.12 Physical Requirements/Work Environment * May require working rotating shifts, weekends and holidays. * Sitting - Continuously * Talking - Continuously * Hearing, listening - Continuously Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits Link) Highlights include: Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: * Comprehensive health coverage (medical, dental, vision, prescription) * Flexible spending accounts & wellness programs * Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our careers page at ******************************* UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: *************************************************************** Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at ***********. Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 100466 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE Apply now

Job Description Experienced Remote Dispatcher / Emergency Breakdown Services Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities. As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome. You'll be a hero… getting drivers back on the road and safely home to their families. Required Skills One to three years dispatch experience REQUIRED A positive attitude ready to serve customers Answers phones in a quick and professional manner Attention to detail with organizational skills Actively listen and document conversations Strong communication skills by email and chat Collaborate with peers and leaders to resolve customer concerns Acts with respect and integrity Desired Skills Ability to evaluate a situation and determine the appropriate level of response Ability to remain calm, empathize and act with confidence during stressful situations Ability to establish and maintain effective working relationships Ability to multi-task in a dynamic fast-paced environment Ability to read maps and provide directions *Bilingual skills are a plus (Spanish or French) Requirements Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given! Computer equipment provided Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy Pass a background check and drug test Must live and work in the United States Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST Quiet and distraction-free working area is MANDATORY Spend long periods of time on the phone while seated Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience. This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available. Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.

Class Concept Are you looking to make a difference every day, with each call that you answer? The City of Dublin is accepting applications for lateral 911 Dispatchers/Communications Technicians. To learn more about our center, click on this Recruitment Video This posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted. Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam. The posting can be accessed here:bit.ly/NRECCApp The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020. The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority. First Shift: 6:45 a.m. to 2:45 p.m. Second Shift: 2:45 p.m. to 10:45 p.m. Third Shift: 10:45 p.m. to 6:45 a.m. Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment. Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. Supervisory Responsibilities: None Important dates to be aware of: Application process: Jan 12 - Feb 1 Panel Interviews: Feb 9 - 11 Backgrounds checks: Feb 12 - Mar 6 Final Chief Interviews: March 17-19 Conditional Offers: March 19 Projected start date: April 27 All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors. The City of Dublin offers advanced step placement for those with prior dispatching experience: 2026 Wage Structure: Step 1 - $63,267.06 Step 2 - $66,825.83 Step 3 - $70,384.62 Step 4 - $73,943.37 Step 5 - $77,897.55 Step 6 - $81,851.75 Working at the City of Dublin is more than just a job - Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following: * Opportunity to earn premium-free medical, dental, and vision benefits * Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage) * Healthy By Choice Wellness Program * Employer-provided Life Insurance * Vacation, Sick, and Personal Leave * Longevity Pay after just four years * Tuition Reimbursement * Employee Assistance Program and Peer Support Program * Dublin Community Recreation Center Membership (Employee and their spouse) * Deferred Compensation (optional retirement program) * Ohio Public Employees Retirement (14% employer matching program) Examples of Duties Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern. Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies. Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance. Other duties as assigned. Typical Qualifications Possession of a High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience. Must be at least 18 years of age at the time of application. Must be a United States Citizen or United States Permanent Resident. Physical Requirements: Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties. Ability to transmit information verbally clearly, concisely, and accurately. Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly. Necessary Special Requirements: Ability to acquire and maintain LEADS and NCIC certification. Possession of a valid driver's license. Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.) Other Requirements: Successful completion of all phases of the selection process before appointment (Psychological evaluation, polygraph examination and medical evaluation) Successful completion of the communications technician training program. Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification. Compliance with training directives established by supervisory/managerial personnel. Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures. Core Competencies Composure: Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Can task switch based on priority. Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process. Problem-Solving: Uses logic and methods to solve, complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Priority Setting: Spends their time and the time of others on what's necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge. Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER Drug-Free Workplace The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting. EEO Statement The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees. It is the City of Dublin's goal to provide a medical benefits plan that promotes wellness and prevention and encourages employees to be partners in their healthcare coverage. The City of Dublin provides Medical, Dental, Vision, and Prescription benefits through an innovative health management program called Healthy by Choice (HBC). HBC is a consumer driven health care plan that includes a high deductible insurance plan and a health savings account (HSA), or a health reimbursement account (HRA) for certain individuals. Employees enrolled in the City of Dublin's medical plan will receive a contribution from the City into their HSA or HRA account based upon their respective coverage level. All employees who elect coverage through the City's medical benefits plan will be charged a medical premium, however, employees and covered spouses will have the opportunity to participate in the HBC program to waive all or partial medical premiums associated with coverage under the City's medical plan. Additional benefits include a free Recreation Center membership which is subject to tax withholding, tuition reimbursement, longevity pay, life insurance, and an EAP program. Paid time off is offered in the form of sick leave, vacation, and personal time. 01 Are you at least 18 years old? * Yes * No 02 Do you possess a High School Diploma or GED equivalent? * Yes * No 03 Do you possess a valid driver's license? * Yes * No 04 This posting is for lateral candidates only. Are you currently working as a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period? * Yes * No Required Question Employer City of Dublin Address 5555 Perimeter Drive Dublin, Ohio, 43017 Phone ************ Website ****************************

Experienced Remote Dispatcher / Emergency Breakdown Services Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities. As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome. You'll be a hero… getting drivers back on the road and safely home to their families. Required Skills One to three years dispatch experience REQUIRED A positive attitude ready to serve customers Answers phones in a quick and professional manner Attention to detail with organizational skills Actively listen and document conversations Strong communication skills by email and chat Collaborate with peers and leaders to resolve customer concerns Acts with respect and integrity Desired Skills Ability to evaluate a situation and determine the appropriate level of response Ability to remain calm, empathize and act with confidence during stressful situations Ability to establish and maintain effective working relationships Ability to multi-task in a dynamic fast-paced environment Ability to read maps and provide directions *Bilingual skills are a plus (Spanish or French) Requirements Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given! Computer equipment provided Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy Pass a background check and drug test Must live and work in the United States Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST Quiet and distraction-free working area is MANDATORY Spend long periods of time on the phone while seated Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience. This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available. Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.

Apply Emergency Services Dispatcher Department of Defense Defense Logistics Agency Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job. Summary See below for important information regarding this job. Overview Help Accepting applications Open & closing dates 01/07/2026 to 01/21/2026 Salary $46,914 to - $60,986 per year Pay scale & grade GS 6 Location 1 vacancy in the following location: Whitehall, OH Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) * 2151 Dispatching Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status Yes Announcement number DLADSC-26-12862057-DE Control number 853850600 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This announcement is open to the Public. Videos Duties Help * Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers. * Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information. * Prepares and maintains reports and records relating to emergency responses. Requirements Help Conditions of employment * Must be a U.S. citizen * Tour of Duty: Subject to shift work * Security Requirements: Non-Critical Sensitive * Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. * Fair Labor Standards Act (FLSA): Non-Exempt * Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. * Recruitment Incentives: Not Authorized * Bargaining Unit Status: Yes * Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information. * Mission Essential: This a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis. Qualifications To qualify for an Emergency Services Dispatcher, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: * Answering 911 calls * Working with emergency services dispatch equipment * Providing instruction on emergency medical procedures * Interpreting pertinent laws and regulations OTHER REQUIREMENTS: 1. Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service. 2. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification. 3. Within thirty days, incumbent must obtain certification to operate the Law Enforcement Automated Data System (LEADS), in accordance with State of Ohio policy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To be found well-qualified as an ICTAP applicant, individuals need to demonstrate practical knowledge of major body systems and diagnostic signs to perform initial emergency medical dispatch (EMD) assistance to callers with medical emergencies; skill and ability to provide advanced EMD life support care advice over the phone to or for the patient until the emergency staff arrives on the scene; extensive knowledge of vehicle dispatching procedures; skill in emergency communication techniques and the operation of communication equipment to accurately obtain and relay information to and from responders. the emergency staff. health care providers. and other appropriate personnel. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information For Important General Applicant Information and Definitions go to: ****************************************************************** Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: ********************************************************************************** Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: * Emergency Communication * Emergency Response * Emergency Medical Care * Customer Service Once the application process is complete, we may review your résumé and supporting documents to ensure you meet the basic qualification requirements. We may evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant personal, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position. Based on the results of this evaluation, you will be placed in one of the following quality categories: * Best-Qualified: This highest category will be used for those candidates who possess the type and quality of experience that substantially exceeds the minimum qualifications of the position, including all selective placement factors and appropriate quality ranking factor(s), as determined by the job analysis. * Highly-Qualified: This higher category will be used for those candidates who possess the type and quality of experience that exceed the minimum qualifications of the position, as determined by the job analysis. * Qualified: This lowest category will be used for those candidates that meet the minimum qualifications of the position and are proficient in some, but not all, of the requirements of the position. Candidates may require extensive training and/or orientation in order to satisfactorily perform the duties of the position. Names of the candidates in the Best-Qualified category will be sent first to the hiring manager for employment consideration. Applicants in other categories will be referred in accordance with category rating procedures. Veteran's Preference: If you are entitled to veteran's preference, you should indicate the type of veteran's preference you are claiming on your résumé. Your veteran's preference entitlement will be verified by the employing agency. If you are entitled to veteran's preference and qualified for the position, your name will be placed above non-preference candidates on a list sent to the hiring manager for employment consideration. Qualified veterans' preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category depending on the position and grade level of the job. For information on entitlement see *************************************************** All Veterans: You are required to submit a DD Form 214 stating your Character of Service (i.e. Honorable/General Discharge). If claiming 10-point preference, you are required to submit a completed SF-15 (******************************************* and applicable supporting documents as outlined on the form. Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): To receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are found to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ********************************************************* Agency contact information Jodi Evans-Harris Phone ************ Email ************************* Address DLA Installation Support 8725 John Kingman rd Ft Belvoir, VA 22060 US Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help To apply for this position you must provide a complete Application Package. Each Application Package MUST include: * Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): To receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station. Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): To receive this preference, you must apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are found to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Class Concept Are you looking to make a difference every day, with each call that you answer? Apply now to be part of our 911 emergency communications team that assists in saving lives, protecting property and serving the public in their time of need. The City of Dublin is accepting applications for an exciting and fulfilling career in emergency communications. To learn more about our center, click on this Recruitment Video. Completion of a written examination is required. You can schedule to take the exam in person at one of NTN's testing locations or you can schedule to take the exam online at your convenience. Your NTN exam score will be valid for one year. This posting is intended for candidates who are not currently employed as 911 dispatchers and who do not have prior experience in the field. Lateral candidates who are currently working as a 911 Dispatcher should apply to the separate LATERAL posting that does not require the written exam. This posting is available at ****************************** Emergency Communications/dispatching experience outside of the state of Ohio is accepted for the lateral posting. The instructions to complete the NTN written exam: 1. Applicants can register for the exam at ******************************* You may call National Testing Network (NTN) at ************** with any questions regarding scheduling your exam. Please select the Emergency Communications exam in the state of Ohio. 2. Be sure to select the City of Dublin as an agency to send your scores. 3. After you have completed the exam, the City of Dublin will receive your scores and passing candidates will be notified via email to self schedule their in-person interview. Please note the dates below for the rest of the mandatory steps in the recruitment process. Deadline to take the exam: February 8, 2026 All correspondence regarding the hiring process will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors. Important dates to be aware of: Application and NTN testing window: January 12 - February 8 Panel Interviews: February 17-20 Backgrounds checks: February 23 - March 13 Final Chief Interviews: March 17-18 Conditional Offers: March 19 Projected start date: April 28 The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. City of Worthington Police and Fire joined in 2020. The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority. First Shift: 6:45 a.m. to 2:45 p.m. Second Shift: 2:45 p.m. to 10:45 p.m. Third Shift: 10:45 p.m. to 6:45 a.m. Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment. Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time. Supervisory Responsibilities: None The City of Dublin offers advanced step placement for those with prior dispatching experience: 2026 Wage Structure: Step 1 - $63,267.06 Step 2 - $66,825.83 Step 3 - $70,384.62 Step 4 - $73,943.37 Step 5 - $77,897.55 Step 6 - $81,851.75 Working at the City of Dublin is more than just a job - Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following: * Opportunity to earn premium-free medical, dental, and vision benefits * Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage) * Healthy By Choice Wellness Program * Employer-provided Life Insurance * Vacation, Sick, and Personal Leave * Longevity Pay after just four years * Tuition Reimbursement * Employee Assistance Program and Peer Support Program * Dublin Community Recreation Center Membership (Employee and their spouse) * Deferred Compensation (optional retirement program) * Ohio Public Employees Retirement (14% employer matching program Examples of Duties Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern. Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies. Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance. Other duties as assigned. Typical Qualifications Minimum Qualifications: Possession of a High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience. Must be at least 18 years of age at the time of application. Must be a United States Citizen or United States Permanent Resident. Physical Requirements: Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties. Ability to transmit information verbally clearly, concisely, and accurately. Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly. Necessary Special Requirements: Ability to acquire and maintain LEADS and NCIC certification. Possession of a valid driver's license. Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.) Other Requirements: Successful completion of all phases of the selection process before appointment (Psychological evaluation, polygraph examination and medical evaluation) Successful completion of the communications technician training program. Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification. Compliance with training directives established by supervisory/managerial personnel. Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures. Core Competencies Composure: Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Can switch tasks based on priority. Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process. Problem-Solving: Uses logic and methods to solve complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Priority Setting: Spends their time and the time of others on what's necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge. Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER Drug-Free Workplace The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting. EEO Statement The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees. It is the City of Dublin's goal to provide a medical benefits plan that promotes wellness and prevention and encourages employees to be partners in their healthcare coverage. The City of Dublin provides Medical, Dental, Vision, and Prescription benefits through an innovative health management program called Healthy by Choice (HBC). HBC is a consumer driven health care plan that includes a high deductible insurance plan and a health savings account (HSA), or a health reimbursement account (HRA) for certain individuals. Employees enrolled in the City of Dublin's medical plan will receive a contribution from the City into their HSA or HRA account based upon their respective coverage level. All employees who elect coverage through the City's medical benefits plan will be charged a medical premium, however, employees and covered spouses will have the opportunity to participate in the HBC program to waive all or partial medical premiums associated with coverage under the City's medical plan. Additional benefits include a free Recreation Center membership which is subject to tax withholding, tuition reimbursement, longevity pay, life insurance, and an EAP program. Paid time off is offered in the form of sick leave, vacation, and personal time. 01 Are you at least 18 years old? * Yes * No 02 Do you possess a High School Diploma or GED equivalent? * Yes * No 03 Do you possess a valid driver's license? * Yes * No 04 The Emergency Communications written exam with the National Testing Network is a requirement of this recruitment process. Please select the answer that best reflects your exam status: * I have completed the written exam with NTN and have selected the City of Dublin to receive my scores. * I have not completed the written exam with NTN but will complete the exam by February 8, 2026. I will select the City of Dublin to receive my completed scores. Required Question Employer City of Dublin Address 5555 Perimeter Drive Dublin, Ohio, 43017 Phone ************ Website ****************************

Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities. As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome. You'll be a hero… getting drivers back on the road and safely home to their families. Required Skills One to three years dispatch experience REQUIRED A positive attitude ready to serve customers Answers phones in a quick and professional manner Attention to detail with organizational skills Actively listen and document conversations Strong communication skills by email and chat Collaborate with peers and leaders to resolve customer concerns Acts with respect and integrity Desired Skills Ability to evaluate a situation and determine the appropriate level of response Ability to remain calm, empathize and act with confidence during stressful situations Ability to establish and maintain effective working relationships Ability to multi-task in a dynamic fast-paced environment Ability to read maps and provide directions *Bilingual skills are a plus (Spanish or French) Requirements Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given! Computer equipment provided Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy Pass a background check and drug test Must live and work in the United States Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST Quiet and distraction-free working area is MANDATORY Spend long periods of time on the phone while seated Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience. This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available. Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.